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Life Insurance Corporation of India [LIC] Complaints & Reviews

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Updated: Oct 18, 2025
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Life Insurance Corporation of India [LIC] reviews & complaints page 138

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A
Ajay281186
from Mumbai, Maharashtra
Dec 5, 2016
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Address: Hyderabad, Andhra Pradesh, 500030

Dear LIC,

I am unable to pay my policy premium online.
I am always notified "wrong data entered" while paying premium directly or by registering as new user.

I have tried to call the customer care number for Hyderebad branch (which is given on portal) but no one is responding which is quite frustrating.

Please help me in order to pay my premium online or i have to look for an alternate.

Thankyou
Ajay Kumar Singh
[protected]
Life Insurance Corporation of India [LIC] customer support has been notified about the posted complaint.
Dec 05, 2016
Updated by Ajay281186
Dear Consumer Complaints & Users,

Please note that there are some frauds who are calling back to your grievances and try to take your debit card details.

I have received similar call from Mr.Deepak - [protected] pretending to be from LIC Mumbai to address my complaint within 5 minutes from posting here.

He was asking all the debit card details on phone.

Please be aware and do not get trapped with such fraudsters online.

I request Consumer Complaints forum and LIC INDIA to please look into it seriously as frauds are targeting customers on your name.

Thank you
Ajay Kumar Singh
My policy No. is[protected]. My e-mail id is rngouda.[protected]@gmail.com . please intimate me how much amount I paid to complete my installment through the my E-mail ID and my mobile No. is [protected] & [protected]
Please change my LIC Policies communication address

Policy No 1.[protected]

Policy No 2.[protected]

Policy No 3.[protected]

Address :-

P Sasi Kumar
Akash Residency (Krishna Kripa),
Flat No F-3
Venkitapuram, Alwal,
Telangana
I paid online premium through the mode of online on1st Dec.under policy no[protected] of rupee 3254/- by visa card.but I can, t get receipt yet on my mail ID .so do the needful.I check my mail as ur advice that I got premium receipt within 3days.but I can't get it upto 5dec.so pl do that needful for this
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    P
    pradyotdm1
    Dec 3, 2016
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    Dear Sir/Madam,

    Unfortunately I am unable to get any response from LIC even after trying to reach all the level up to MD level regarding change of agent for existing policy. The attached document is self explanatory. There must be something fishy because of what they are reluctant to provide response.

    May I request your honor to get any fruitful response from LIC. It will be a great help to the common people at my area as minimum.

    Thanking you.

    Regards
    Pradyot Mahata
    [protected]@yahoo.com
    Life Insurance Corporation of India [LIC] customer support has been notified about the posted complaint.
    Mar 16, 2017
    Updated by pradyotdm1
    Not received any update on this.. Does LIC respond to these?? Or they do not bother as they are BIG.
    I am pay my policy net banking Policy number[protected] name Siddique Shameem but policy recipt not coming my email id my e mail id is [protected]@gmail.com plese send recipt this email

    yours faith fully
    Dear sir iam k.krishnaiah lic no[protected] lic premium pay the on line hdfc registered pay amount 12010 yearly once (jeven saral ) please send lic receipt my mail id [protected]@gmail.com
    I Shrikant panda registered as new customer today 09/12/2016 with my phone no [protected] but when l tried to add user ld and password it so a message that "A new registration some error has occurred please help lmmidetly
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      A
      Awanish Kumar chourasia
      from Shamli, Uttar Pradesh
      Dec 3, 2016
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      Address: 277001

      To get a benefit of the accident claim of Policy No.[protected] I submitted my all paperwork to the LIC branch ballia on 27/07 /2016 but till now I didn't get any benefit of it. On asking about it in the branch office no information is given to me
      So I request you to help me in this case. For this I would be very grateful to you
      Yours
      Kamlavati devi
      Life Insurance Corporation of India [LIC] customer support has been notified about the posted complaint.
      My login id -prakash9891
      pass-HHJBJRJTPTJ7
      Error : Pl Check UserName/Password...

      pls check my id
      In LICindia.in website for paying premium online via credit card - Convenience Fee is very high. Now a days, particularly after demonetization, credit card payments should not be considered as a Convenience. It is a need. Please take action to reduce Convenience Fee on credit card payments.

      To assure a accident claim of Policy No. 288629573 - Comment #2615297 - Image #0
      The amount has been deducted from my account but not recieved by LIC. ... The said amount was debited from HDFC Bank account but receipt of ... I HAVE PAID LIC PREMIUM OF Rs.4425/- for Policy no[protected] ... Now what to do? ... FAILED TRANSACTION 02.01.2016 ... Payment cut from my a/c.but not received payment receipt .
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        H
        HardikRathod
        from Mumbai, Maharashtra
        Dec 2, 2016
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        Address: 364001
        Website: www.licindia.in

        Change in email id
        Policy no.[protected]
        Policy no.[protected]
        Policy no.[protected]

        Kindly update my e-mail address as [protected]@gmail.com.

        Please note, i have forgot my registered id for premium payment in lic of india, hence unable to login. I have try to recover login and password but recover mail was send in earlier email id which was block.

        Request yourself to send my password to my new e-mail address [protected]@gmail.com because i am unable get my premium receipts & not able pay premium of lic also.

        Thanking you
        Regards
        Hardik rathod
        [protected]
        Life Insurance Corporation of India [LIC] customer support has been notified about the posted complaint.
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          A
          amber95
          from Gurgaon, Haryana
          Nov 30, 2016
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          Address: Jaipur, Rajasthan, 302012

          I would like to inform you that I am not getting my Annuity payment of Rs 6176/- since Feb-2015.
          I have received last Annuity in Aug-2014 thru ECS in my ICICI account. But since then it has been stopped without any information. Now my THREE (03) Annuities are pending with LIC I, e Feb-2015, Aug-2015 & Feb-2016.
          Now I have submitted “CERTIFICATE OF EXISTENSE “ duly signed by Gazetted officer and Fresh Electronic Mode Application form for transfer of my pension in my account.

          SALAHUDDIN ANSARI
          3/209, ROYAL GREEN APARTMENT
          SIRSI ROAD
          JAIPUR-302012
          Life Insurance Corporation of India [LIC] customer support has been notified about the posted complaint.
          Dec 20, 2016
          Updated by amber95
          I have not received any corospondense from LIC . Please expedite the process and send my balanceAnnuity amount as soon as possible.
          Dec 28, 2016
          Updated by amber95
          Latest Existence Form Duly signed by Development Officer LIC of India is attached herewith .Original certificate sent to Delhi Office .
          Dear Sir,
          Please provide 2015 to till date, old duplicate receipt about Tax purpose.
          Respected sir
          I have not received any statement from starting to till dt. so Pl Send me LIC statement from starting from to till dt. our policys No.[protected] and[protected]

          My E-mail [protected]@gmail.com

          please its very urgent. i hope u will look into this matter & send me statment.

          Regard
          Dinesh Kumar Nagar
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            A
            Awanish Kumar chourasia
            from Shamli, Uttar Pradesh
            Nov 26, 2016
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            Address: Ballia, Uttar Pradesh, 277001
            Website: LIC

            Respected sir,
            To get a benefit of the accident claim of Policy No :[protected], I submitted all my paperwork on date:26/7/2016 to the branch office Ballia. But till now I didn't get any money or any type of benefit to it. On going to the branch office I can't get any proper information about it, and by asking a staff, he talked rudely to not give the information.
            So, I hear by request to help me on this matter. I would be very grateful to you.

            Yours
            Kamlawati Devi
            Life Insurance Corporation of India [LIC] customer support has been notified about the posted complaint.
            Hi, I tried enrolling my policy[protected]. But this is leading to an error page saying "Unable to process the request". I am doing this for the employer - COGNIZANT.

            Please help me to resolve this issue and get my policy enrolled.
            Sir, My lic Policy No: is[protected]. I have paid the premium but lost my Receipt for April & August 2016. Kindly send the duplicate receipt in my mail [protected]@gmail.com.

            Thanks

            Deepak R
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              P
              prabhuchaudhari
              Nov 25, 2016
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              Address: Pune, Maharashtra, 411023
              Website: www.licindia.in

              I have surrender my policy on below branch but still I have not received my money, I asked so many times to shivaji nagar pune branch people but they are not even talking to me, they simply say that its under work. Since three weeks I am waiting for my money. There is no one to listen complaint also.
              The branch manager also not helping when I asked.

              Address :
              1109 Univercity Rd
              Jeevan Shree 2nd Flr West Wing.
              Pune
              City: Pune
              State:Maharashtra
              Pin Code: 411016
              Branch Code: 951
              Ph No.:[protected]
              email id: [protected]@licindia.com
              Life Insurance Corporation of India [LIC] customer support has been notified about the posted complaint.
              Nov 25, 2016
              Updated by prabhuchaudhari
              policy number :[protected]
              Lost my premium receipt.policy no is[protected]
              kindly issue a duplicate certificate for tax purpose.policy holder name N.SUMATHI
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                R
                Ramesh Janu Sase
                from Mumbai, Maharashtra
                Nov 23, 2016
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                Address: Thane, Maharashtra, 421605

                THIS IS WITH REAGARDING ABOVE P.NO.[protected] DOC 23/12/2010,
                8 month before the premium payment was MONTHLY (Premium amt. Rs.3252/- pm), I had converted it into QUARTERLY. (premium amt Rs. 9757/- )
                This is inform you that after this I was unable make online payment because my DOB is wrong showing in Online record in this poicy.
                DOB is showing 21/01/19971 instead of 21/09/1971

                I had visited to Kalyan Branch for this they also checked the physical papers and confirmed that 21/9/1971 is OK
                but they r not responding about the what online record showing and telling that everything is ok, I have already submitted my PAN copy, DOB proof for again confirmation.
                Inspite of that till date DOB not corrected.
                Please look into the matter and resolve it ASAP.
                Thanks,

                Ramesh Sase
                [protected]
                Life Insurance Corporation of India [LIC] customer support has been notified about the posted complaint.
                [protected]-b k nangare
                lic hfl a/c no.[protected]
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                  Z
                  zaki112
                  from Pune, Maharashtra
                  Nov 23, 2016
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                  Address: New Delhi, Delhi, 110001
                  Website: Indian consumer complaints

                  I have been holding LIC policy # 311049 under annuity plan # 011Y[protected]. I have furbished the ECS details to LIC and my saving bank A/c used to get credited with an amount of Rs 5282/-every year in the month of October since 2010.
                  This year the credit has not yet been done and I do not really understand the reason as no Email or SMS has been received by me, whereas my Email ID and phone no has been same since the beginning of this relationship.
                  Please help me resolve this issue with LIC.
                  Life Insurance Corporation of India [LIC] customer support has been notified about the posted complaint.
                  DearSir,
                  My name is Ratheesh R and my pan no.is AIQPR6857E and I had took loan from LIC Housing Finance Ltd and due to some technical problems by LIC HFL the ECS not debited from my SBI account but the same day I am paid the EMI amount by check leaf. These issues how affect in my CIBIL Score ?
                  My policy no[protected] if any premium is bending for my account and what premium and how much value
                  Please change email for Policy number :[protected]

                  mail id : [protected]@gmail.com
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                    R
                    rajendrajoshi2016
                    from Noida, Uttar Pradesh
                    Nov 23, 2016
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                    Rewriting charges demanding

                    Address: Ghaziabad, Uttar Pradesh, 201014
                    Website: LICHFL

                    Ajay sharma 17 Nov at 5:12 PM
                    To
                    [protected]@yahoo.co.in
                    CC
                    CRM Northern RO Abhinav Kumar
                    Message body

                    Dear sir,

                    With reference to your queries we would like to draw your kind attention that Rate of Interest is as per sanction terms & conditions:
                    LHPLR 14.20% -Spread 2.50% to 2.75% (as applicable in each loan account) = Current rate of interest
                    However we...
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                    P
                    pooran_2204
                    Nov 22, 2016
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                    Address: Kutch, Gujarat, 370421
                    Website: [email protected]

                    To-day(22/11/2016) I have made payment of policy premium of my following policies
                    through axis Bank credit card The Amount has been debitted from my account
                    but the premium receipts are not displayed online.
                    1. Policy No.[protected]
                    Merchant Name: LIFE INSURANCE CORPORATION OF INDIA
                    Merchant Ref no./Order Id: 10522351
                    Transaction ID: WL[protected]
                    Life Insurance Corporation of India [LIC] customer support has been notified about the posted complaint.
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                      K
                      kalpeshpatil8
                      from Bengaluru, Karnataka
                      Nov 22, 2016
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                      Address: Pune, Maharashtra, 411061
                      Website: www.licindia.in

                      Hi Team,

                      I have enrolled my 2 LIC policies ("[protected]", "[protected]") at https://customer.onlinelic.in/LIC_Corporate.html link with my organization - COGNIZANT. It was successfully enrolled and got confirmation mail my email id. But when I clicked on "Enroll For Employer" link on http://www.licindia.in/ portal following message getting display - "No policy found for enrollment".

                      Please help me on the same
                      Life Insurance Corporation of India [LIC] customer support has been notified about the posted complaint.
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                        R
                        Rakesh Thaman
                        from Bengaluru, Karnataka
                        Nov 19, 2016
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                        Address: 400706

                        I use to receive a annuity of Rs. 1277 in my bank account up to 10/09/2013 under annuity no 36192. I have not received this payment amount after Septemper 10, 2013.Can you please help me with reason and anything that needs to be done from my side ? I had tried variours mode to communicate with LIC office at Delhi with address P&GS, Jeevan Parkash, 6th Floor, 25 KG Marg, Divisional office-1 New Delhi 110001 [ via e mail, letter and phone] but no response.
                        I sincerely request you to kindly do the needful and arrange to send my annutity in my bank account as early as possible.
                        Please note my email id is rakesh.[protected]@ril.com and you can reach me on [protected]
                        Life Insurance Corporation of India [LIC] customer support has been notified about the posted complaint.
                        I am writing this to create awareness. For last few years, LIC HFL is not giving interest rate reduction to existing customers. And their trick is have a new customer by any how, and cheat them as soon as (with in 3 months max) they become a customer...!! Still their MICLR is 14.2% ..!! NEVER EVER GO WITH LIC HFL..!!
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                          M
                          Maya patil
                          from Pune, Maharashtra
                          Nov 18, 2016
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                          Address: Nandurbar, Maharashtra, 425412

                          I had registered to LIC India Online login with my old email ID and later I forgot the email ID I had registered with.
                          Now when am trying for new password, it is sending new password at my previous e-mail ID, but I don’t have access to my old email id.
                          Seems I cannot update my new email ID myself.
                          Please assist me on how to Update Registered Email ID associated with LIC Online Login.

                          Name : Maya Ramesh Patil
                          policy no.[protected]
                          new mail id :- yogesh123.[protected]@yahoo.com
                          Mobile no [protected]
                          Life Insurance Corporation of India [LIC] customer support has been notified about the posted complaint.
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                            P
                            ponilango
                            from Chennai, Tamil Nadu
                            Nov 18, 2016
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                            Address: Tiruchirappalli, Tamil Nadu, 620012

                            Sir/Madam,

                            Sub: Loan A/C No.[protected] App.No.[protected]

                            Due to the Tamil Nadu government's restrictions on registration of land, I have not been able to pursue the matter of land purchase from the builder SEBCO PROPERTIES, TRICHY.

                            The above loan has just been sanctioned by LICHFL but so far, I have not availed of even one rupee of the said loan.

                            Under the above circumstances, your office has been sending reminders to remit EMIs and even yesterday, I was shocked and surprised to get a letter demanding payment of EMI.

                            THIS IS RIDICULOUS AND EXTREMELY ANNOYING. THIS REFLECTS VERY BADLY ON THE EFFICIENCY OF THE SYSTEMS AND PROCEDURES OF LICHFL AND MORE IMPORTANTLY THE ABSOLUTE INEFFICIENCY OF YOUR STAFF.

                            I REQUEST YOU TO TAKE NECESSARY ACTION IN THIS REGARD AGAINST ERRING OFFICIALS AND ENSURE THAT SUCH MENTAL AGONY AND STRESS IS NOT CREATED TO ANY CUSTOMER IN FUTURE.

                            Thanks for your kind understanding.

                            Yours sincerely,

                            Ilango

                            Professor P. ILANGO, Ph.D
                            Dean, Faculty of Arts,
                            Department of Social Work,
                            Bharathidasan University,
                            Khajamalai Campus,
                            TIRUCHIRAPPALLI - 620023
                            Tamil Nadu State (India)
                            Mobile: +[protected]
                            Email: pon.[protected]@gmail.com
                            [protected]@gmail.com
                            [protected]@yahoo.com
                            Life Insurance Corporation of India [LIC] customer support has been notified about the posted complaint.
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                              S
                              Sudhir Bisht
                              from Gurgaon, Haryana
                              Nov 16, 2016
                              Resolved
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                              Resolved

                              Address: 201301

                              To get the policy completion benefits, I contact Customer Service Centre, and as instructed and by them, I have send all the below documents via Speed Post to LIC Customer Zone Karnal, Near Petrol pump, Sector 12, Karnal. My Policy has zone mentioned as Karnal so Customer Service asked me to send it to them.
                              Speed Post Tracking # EU[protected]IN. It was delivered and then next day I got the sms that LIC has registered the policy under NEFT with HDFC bank, but still I didn't get the benefits.So, what was the use of registering.

                              Documents couriered were -

                              a) Original Policy Bond.
                              b) Photo ID
                              c) Discharge Form duly filled with witness details.
                              d) NEFT mandate form.
                              e) Cancelled Checque.

                              Now, I get email from Panchkla AO office that please send the original bond to them as they have not received those. How can I send original bond to them when I send it to Karnal LIC Office as told me by Customer Service.
                              I don't have two original copies of it. Original already send to Karnal office.It is amazing the during these days of online/e-Services, an organization like LIC can't coordinate with various branches/divisions, and customer has to suffer for no good reason.Moreover, Customer Service LIC only suggested it to me.And now I am in lurch.
                              So, now I want to get the maturity benefits.
                              Thanks for your help and consideration!

                              Thank You,
                              Sudhir BISHT
                              [protected]
                              Nov 19, 2016
                              Complaint marked as Resolved 
                              Actually this complaint was un-necessarily opened by me. Shouldn't have done that, as even before this LIC were contacted by me via their web portal, and they were already working on it to get it resolved. Hats Off to Manager CRM Karnal Office, as he was in the forefront of getting this issue from beginning to end and timely communicating to me via emails. Finally special thanks to AO 16N, PKL .Kudos. They acted on this very promptly. This is completely resolved with full satisfaction. Thanks LIC Customer Service Team for your help!
                              Life Insurance Corporation of India [LIC] customer support has been notified about the posted complaint.
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                                I
                                Ishanand singh
                                from Patna, Bihar
                                Nov 15, 2016
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                                Address: Patna, Bihar, 800025

                                Hello sir,
                                This is Shivangi Jha. My father Mr Ishanand Singh took jeevan akshay plan 6 lic policy in 2015 from an agent. This january he was diagonised with cancer. He had his cancer surgery in mumbai in march 2016. It costs us around 15 lakhs.We are now financially disturbed. As he invested around 4 lakhs in that policy, but now he wants to discontinue the policy and wants his money back. Please tell me the procedure as to how he can discontinue the jeevan akshay policy plan6. We are really in need of money. Please suggest us. I am sending you further detail of my father's policy number.
                                LIC JEEVAN AKSHAY 6 (TABLE NUMBER 189)
                                1.Policy no[protected] dtd 26.09.2015 for Rs 285000 fvrng Ishanand Singh
                                2. Policy no[protected] dtd 26.09.2015 for Rs115000 fvrng Kalpana Singh under J-Jt.Life & Lst.Surv.Annuity (100%) Ret PP.
                                Please look into this matter seriously. We really need our money.

                                Regards
                                Shivangi Jha
                                Life Insurance Corporation of India [LIC] customer support has been notified about the posted complaint.
                                Nov 16, 2016
                                Updated by Ishanand singh
                                Hello sir,
                                This is Shivangi Jha. My father Mr Ishanand Singh took jeevan akshay plan 6 lic policy in 2015 from an agent. This january he was diagonised with cancer. He had his cancer surgery in mumbai in march 2016. It costs us around 15 lakhs.We are now financially disturbed. As he invested around 4 lakhs in that policy, but now he wants to discontinue the policy and wants his money back. Please tell me the procedure as to how he can discontinue the jeevan akshay policy plan6. We are really in need of money. Please suggest us. I am sending you further detail of my father's policy number.
                                LIC JEEVAN AKSHAY 6 (TABLE NUMBER 189)
                                1.Policy no[protected] dtd 26.09.2015 for Rs 285000 fvrng Ishanand Singh
                                2. Policy no[protected] dtd 26.09.2015 for Rs115000 fvrng Kalpana Singh under J-Jt.Life & Lst.Surv.Annuity (100%) Ret PP.
                                Please look into this matter seriously. We really need our money.

                                Regards
                                Shivangi Jha
                                Nov 16, 2016
                                Updated by Ishanand singh
                                Hello sir,
                                This is Shivangi Jha. My father Mr Ishanand Singh took jeevan akshay plan 6 lic policy in 2015 from an agent. That time my father did not know that this policy has no surrender value. Neither did that agent told him. This january he was diagonised with cancer. He had his cancer surgery in mumbai in march 2016. It costs us around 15 lakhs.We are now financially disturbed. As he invested around 4 lakhs in that policy, but now he wants to discontinue the policy and wants his money back. Please tell me the procedure as to how he can discontinue the jeevan akshay policy plan6. We are really in need of money. Please help us to get our money back. Please suggest us. I am sending you further detail of my father's policy number.
                                LIC JEEVAN AKSHAY 6 (TABLE NUMBER 189)
                                1.Policy no[protected] dtd 26.09.2015 for Rs 285000 fvrng Ishanand Singh
                                2. Policy no[protected] dtd 26.09.2015 for Rs115000 fvrng Kalpana Singh under J-Jt.Life & Lst.Surv.Annuity (100%) Ret PP.
                                Please look into this matter seriously. We really need our money.

                                Regards
                                Shivangi Jha
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                                  S
                                  space4u86
                                  Nov 15, 2016
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                                  Website: WWW.LICINDIA.COM

                                  I have one lic policy[protected] on salary saving mode at bhusawal branch.
                                  I want to change premium mode from monthly to yearly but branch tells premium of april 2016 is sent to lic manmad branch.
                                  Manmad branch tells we have reversed the premium long ago.

                                  Ince two months i have stopped premium from my salary as it's not being credited on time and i have planned to pay it myself online.

                                  Both branches manmad and bhusawal are playing with me.

                                  I have become helpless.
                                  Lic doesn't have any national helpline or any support system

                                  Now what to do
                                  Life Insurance Corporation of India [LIC] customer support has been notified about the posted complaint.
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                                    D
                                    DEVESH DEWANGAN
                                    from Indore, Madhya Pradesh
                                    Nov 15, 2016
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                                    Address: Janjgir-Champa, Chhattisgarh, 495689

                                    Respected sir,

                                    This is devesh dewangan lic agency code 0296038a from naila branch.
                                    I need lic portal userid and password to serve better to my customers.

                                    Thankyou

                                    Your's faithfully
                                    Name-devesh dewangan

                                    Agency code-0296038a
                                    Mobile - [protected]


                                    Show quoted text
                                    When i get my i'd and password please clarify me

                                    Show quoted text
                                    Life Insurance Corporation of India [LIC] customer support has been notified about the posted complaint.
                                    Nov 16, 2016
                                    Updated by DEVESH DEWANGAN
                                    Not get id paasword till now
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                                      S
                                      Sayyam Jain
                                      from Bhopal, Madhya Pradesh
                                      Nov 11, 2016
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                                      Address: Sehore, Madhya Pradesh, 466221
                                      Website: www.licindia.com

                                      Sir,
                                      I have paid lic premium for policy no[protected] dated 27/11/2016, rs. 5873/- through www.Licindia.com, but i do not recived any recipt till date and time. Rs 5873/- debited from my account on same time.
                                      When send a mail to [protected]@licindia.com then he reply to "pcmc. Cell",
                                      Eps1 with these comments
                                      " sir/madam
                                      The transactions dated 10/10/2008 with status '9999' is available.
                                      Pl do the needful.

                                      Yours
                                      Portal team

                                      Please confirm and reply that this payment received by lic and send receipt at
                                      [protected]@gmail.com
                                      Life Insurance Corporation of India [LIC] customer support has been notified about the posted complaint.
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