Mahanagar Gas Complaints & Reviews

We had stopped gas connection at our house due to construction work in kitchen. Now we want to start the gas connection and fix the meter. Request you to please send someone at our house located at flat no 4, Sharda bldg, opp. Jai hind college, a road, Churchgate Mumbai 400020 for this. Thank you....

Request for Permanent Disconnection of PNG done on 1st March 2023. Refund Dues denied by MGL to next of kin on Demise of Registered Customer - inspite of Death Certificate proof forwarded to MGL by E-mail on 13 May 2023. MGL Cheque sent in Customers name returned by Courier as Bank rejected Cheque. Further request to MGL to directly transfer funds to Customer’s Bank A/c vide NEFT/IMPS/RTGS was denied.
Request pending since 2 Months....

Request for Permanent Disconnection of PNG done on 1st March 2023. Refund Dues denied by MGL to next of kin on Demise of Registered Customer - inspite of Death Certificate proof forwarded to MGL by E-mail on 13 May 2023. MGL Cheque sent in Customers name returned by Courier as Bank rejected Cheque. Further request to MGL to directly transfer funds to Registered Customer’s Bank A/c vide NEFT/IMPS/RTGS was denied.
Refund pending since...

I had called the customer care on 18.04.2023 at 4.36 and the executive Asha Shinde was very rude. She used abusive languages. Such cheap people are placed at customer centre. Are you paying them to abuse customer or to help customer solve their issues. This kindly of people should be asked to resign immediately....

Almost 2 months over cheque has been cleared in the month of March-2023 but no response on connection & also not getting proper feedback.

Please take this on priority for connection asap
CA NO[protected]
BP NO [protected]...

We are undergoing construction work at our flat due to which we have to shift the mahanagar gas meter. Please send someone at our house located at below address for the same - flat no.4, Sharda bldg, opposite Jai hind college, a road, Churchgate, Mumbai 400020, india...

I am struggling last two years for my refund but from your side no revert back. Please let me know when i get it.
BP NO--[protected]
CA NO- [protected]
INVOICE NO- [protected]
IN VOICE DATE 29/01/2021
HSN/SAC--996913...

CA No[protected].
I used get the avg monthly bill of aroung 600/- per bill. In the month of Jan 23 MGL team has replaced the meter without me raising any complaint. They replaced the meters of all society members. Now, all members have started getting huge bills since then.
My last bill dated 25th April 2023 has the amount of Rs 3764/-, which is almost 6X of m regular bill
Pls look into this and do the needful to...

I'm raising another complaint over https://www.consumercomplaints.in/mahanagar-gas-b102899

The issue has become worse now. I'm able to login with my number in the mobile app, however I see some stranger's connection along with mine. Different CA and BP number associated with a different name. Also when I look at the account details, its the details of the other person and not mine. Screenshots of the mobile app...

My usual gas bill since last 1.5 years has been in the range of ₹ 200 to ₹220 but now suddenly this month I’ve received a bill for 2100 rupees which is approximately 10 times more....

I had raised a request for name transfer and I got a reply that the name transfer is successful and processed. Screenshot of the mail attached. The website still shows the old owner's name and does not show my name. Screenshot attached.
Also, mobile app has stopped working abruptly. It prompts to input mobile number and then simply displays error occurred and further nothing happens.
Please look into these issues asap....

I Hiren M Visaria, an customer of Mahanagar Gas Ltd. My CA Number is[protected]. I registered for pineline connection on 6th March 2023. My workout number is [protected] and docket number is 7068399. I was told that person will come in 15 working days but its been 2 months no one has arrived.

Kindly look into the matter on urgent basis. If I dont get connection in this week i'll complaint in consumer court....

From last month's the usage of gas is too low.we are not using gas as much the meter amount is raised . It is very much disappointed the bill is too high
as u see my last gas bill and this time gas bill i would like to enquiry it i would like to check the meter once again and i am requesting to resend me the gas bill it would be highly appreciated ....

Our building went for redevelopment and was demolished. Before that we vacated the premise and handed over the flats to the builder. Builder informed concerned authorities to disconnect mahanagar gas and adani electricity connections.
Mahanagar gas executive seem to have come and disconnected the supply and took away meters.
However despite two months gone by they are generating the bills and saying that meter is lost.
They...

We have installed mahanagar gas pipeline few months before and we are 5 members in our family. 4 out of 5 members comes home only at night so don't need much gas. Still we get excessive bill of around 3000 to 4000 RS bill every month. We made complaints many times but they don't take it seriously. Even our meter reading is too fast if we don't use it. The worst service ever and charges more even if not used. BP: [protected]...

My bill is not generated from last few months BP No :[protected]. Tried calling customer care, I have been submitting the meter reading to customer care mail from last few months, but nothing happens. Pathetic customer care, they just give standard answers, no resolution. I have also raised a complaint yesterday.

Please look into this urgently and generate a bill, I am fed up of following up on this....

I am requesting for the refund of rs 4230/- paid extra for the gas reconnection on 3rd Oct, 2022. I have visited Mahanagar office in Thane and written many mails to [protected]@mahanagargas.com . The latest docket no is 7010756 & 7002798 .

The support team has been requesting for the documents which i have send many time by mail, but the issue is not resolved. The concern department has not understood the issue.

I...

The flow of gas is very slow due to which flame very low and taking ample time to cook....

Docket no. 5979564 / 6744359 / 6913299
Web complaint id 93293
I am getting charged excessive bills every month though my flat is not occupied. My have emailed multiple times to [protected]@mahanagar.com but I have always received a revert that the request is still under process.

Request to reverse the excessive bill and refund the excess amount paid....

I call of mahanagar gas ltd, which they mention telephone behind of bill, nobody give me proper reply, i need hard copy of bill, mahanagar gas ltd, please look in the matter...