Mahanagar Gas Complaints & Reviews

I am Sankar Viswanathan

BP No.[protected]

CA No.[protected]

inside our House, PNG connection pipe, Meter yet to be given.
on -7.08.2023, one Mr.Manish came and inspected and informed that connection is possible. Reminder telephoned on 31.08.2023, 21.09.2023, 04.10.2023. to customer care - DOCKET No. 7531272. No response till date,

Please attend immediatelty.t

Having issue in meter reading please check as soon as possible

Dear Mahanagar Gas Team,

I hope this message finds you well. I am writing to express our deep concerns regarding the prolonged delay and apparent lack of communication from MGL Officials in regards to the gas connection and pipeline installation at Sky Avenue CHS Ltd, Sector 34, Kamothe, Navi Mumbai.

As you are aware, we were provided with a written assurance that by the end of July, our society would be seamlessly...

Our last bill amounted to approximately 4189 rs which is extortionate and it is a complete rip off, we opted for the gas pipeline thinking that it would be cheaper than cylinders however it turns out otherwise. please look into this or else I will escalate it further

customer no is[protected].

kindly look into this and get it fixed.

contact me on [protected]@gmail.com

Ca no.[protected]
b p no. [protected]

as i am going abroad request for billing at minimum rental charges...

My BP no.[protected]
You have added 1000 rs extra as security deposit
Although I have already paid 6700 rs
This is not fair so remove that amount

Regards
Kumar
[protected]

The first bill I received from Mahanagar gas was billed from April 2021 but the connection at my home started Dec 2021. I was incorrectly billed for 7 months. I had raised multiple complaints with Mahanagar gas, but all I have is a new docket no. every time and no resolution. latest docket no. - 7334762 I have asked them to give me a revised bill minus the extra charges added for the initial 7 months and to waive off the late fee. But everytime the reply I get is we will look into the issue and get back, but unfortunately I don't receive any response.
Looking forward to get the bill revised corrected bill.

I had written a letter to MGL on 30.05.2023 and given meter reading snapshot showing 00055144. (CA No[protected], BP No. [protected]). My building-Isha Prasad- is slated to go under redevelopment hammer and therefore I vacated my premises on[protected], i.e. next day. Upon request of developer, the meter was decommissioned on 22.06.2023 when the meter reading showed 00055246.
I have now received a payment reminder for Rs. 1, 703 for...

Sub : High Bill Amount
Ref : CA No.:[protected]

I am getting charged excessive bills since last 6 months
Further moreover in the month of Jun 2023 they charged excess of 1200/- as arrears ( FYI, there is no outstanding bill from our end, SS attached here with) so please make correction in June month’s bill and send it correct bill to us as soon as possible.
There should be default in meter or Gas leakage issue.

for your reference I have given below details of gas bill amounts.

Particular Amount SCM
Billing Period:
24/12/2022 to 23/02/2023 4, 535 84
Billing Period:
24/02/2023 to 23/04/2023 2, 537 48
Billing Period:
24/04/2023 to 23/06/2023 3, 336 43

I am requesting to you please send someone at our house located at below address
C-404, Sonam Sagar CHS, New Golden Nest – Phase 10, 401105.
Please look into this and do the needful to reduce the bill and replace default meters.

Yours Truly,

Kiran Maru

Sub : High Bill Amount
Ref : CA No.:[protected]

I am getting charged excessive bills since last 6 months
Further moreover in the month of Jun 2023 they charged excess of 1200/- as arrears ( FYI, there is no outstanding bill from our end) so please make correction in June month’s bill and send it correct bill to us as soon as possible.
There should be default in meter or Gas leakage issue.

for your reference I have given below details of gas bill amounts.

Particular Amount SCM
Billing Period:
24/12/2022 to 23/02/2023 4, 535 84
Billing Period:
24/02/2023 to 23/04/2023 2, 537 48
Billing Period:
24/04/2023 to 23/06/2023 3, 336 43

I am requesting to you please send someone at our house located at below address
C-404, Sonam Sagar CHS, New Golden Nest – Phase 10, 401105.
Please look into this and do the needful to reduce the bill and replace default meters.

Yours Truly,

Kiran Maru

My bill amount is quiet high for the month of June 2023 CA no[protected] as the house was earlier rented and has been vacated from 30/04/2023 onwards
Being the vacant flat my bill amount raised is rs 1131/-

please look into the matter and reduce the bill accordingly as i need to make the payment before due date i.e. 07/07/2023

We have registered our complaint on the Mahanagar Gas pipeline regarding new connection. We called them 8times in a row but no one has turned up.
This is highly unethical and unprofessional. Everytime we call the customer care support they say we will receive a call from superior within 24hrs-48hrs, still we are waiting for the call. There is existing pipeline in the building premises the technician has to come and visit the place and set the new connection. Its been 3months now for the complaint.

Requesting for solution for the same at earliest.

We registered our complaint on Mahanagar Gas customer number as good as 8times in a row. Everytime we call they take our complaint but do not respond back. We get a patent reply saying within 24hours the team superior will call back but still we are awaiting for their reply.

The technician was supposed to visit the house for new gas connection but its been 3months now no one has turned up. This is quite unethical and unprofessional. The existing premises already has gas connection the technician just has to visit the site and do the installation for our house.

Requesting for a quick and easy way to get out of this,

Already complain several
Time but no repsonse on connection plz share me escalation matrix where we can complain to your heads.
CA no[protected] BP [protected]
Complain 7170175...

A few days back, we received our Gas bill which was 8072/-. We were surprised to see such a high bill because we are only a family of 2 people, cooking food only once a day.

So we checked with our neighbors and other families living in the building. Their bill for cooking three times a day for a full-fledged family comes anywhere between 900 to 2000/3000/-. All of them said that there is some issue either with the meter or there is a gas leak.

Giving you our billing history to understand the magnanimity of this issue-
Month Bill Date Bill Period Amount
Dec-21 [protected] 10th Oct to 9th Dec 2021 912
Feb-22 [protected] 10th Dec 2021 to 9th Feb 2022 205
Apr-22 [protected] 10th Feb to 9th Apr 2022 109
Jun-22 [protected] 10th Apr to 9th Jun 2022 105
Aug-22 [protected] 10th Jun to 9th Aug 2022 311
Oct-22 [protected] 10th Aug to 9th Oct 2022 2033
Dec-22 [protected] 10th Oct to 9th Dec 2022 269
Feb-23 [protected] 10th Dec 2022 to 9th Feb 2023 698
Apr-23 [protected] 10th Feb to 9th Apr 2023 267
Total so far 4909
Jun-23 [protected] 10th Apr to 9th Jun 2023 8072 - This is a disputed amount hands down.

Also, once we received the bill of 8072/- a few days back, I started to check the meter reading. And I was SHOCKED! Please see details below.

Time of Day Date of Meter Reading SCM Comments
Night 15th June 372 Gas knob not turned off
Day 16th June 372
Evening 16th June 869 Gas kno turned off
Morning 17th June 894 Only made tea, used gas for 5mins

From 16th June morning to evening 497 units consumed by just cooking once? How is that possible?
&
From 16th June night to 17th June morning by just using the gas for 5mins it has shot up by 25 units?

ISNT THIS VERY EVIDENT OF THE FAULT?

Need to rectify the meter and make corrections in the bill ASAP. We are not entitled to pay for something that is faulty.

I can provide the bill with the bill no's and all details and payment screenshots as well.

Please connect with us and resolve this ASAP.

CA No:[protected]
Contact: [protected]

My C.A NO:[protected]. Ms.FALGUNI MERCHANT.
I am continuesly complaing regarding over billing of my Gas Bill from Septmber 2022. After long they got RS, 401/- Deposit (which was suppose to be returned IF problem in Meter) for visit of technician, who came and confirmed that meter is leakage. after that on 4/5/23, they change the meter. But shockingly bill for May month is more then before. Now on customer care they are showing their inability to do anything further.
So request your good selves to please do the needful.

I have paid MGL bill via Amazon Pay on 01s May 2023 ..but on 20th May i get message from MGL bill is due and pending..Even after doing hundreds of followups calls, mail, chats with Amazon and MGL and giving all proofs that payment was successful from Amazon Pay, MGL is still working on the issue.
Lot of my time is wasted to share all proofs with MGL..
Now they have requested me my Financial Statement of 20 days..These MGL guys are not aware of any kind of security for requesting any Financial statement from customer...This was expected as this is a government il-literate organisation

Very pathetic system of Mahanager Gas, Thane...

We had stopped gas connection at our house due to construction work in kitchen. Now we want to start the gas connection and fix the meter. Request you to please send someone at our house located at flat no 4, Sharda bldg, opp. Jai hind college, a road, Churchgate Mumbai 400020 for this. Thank you.

Request for Permanent Disconnection of PNG done on 1st March 2023. Refund Dues denied by MGL to next of kin on Demise of Registered Customer - inspite of Death Certificate proof forwarded to MGL by E-mail on 13 May 2023. MGL Cheque sent in Customers name returned by Courier as Bank rejected Cheque. Further request to MGL to directly transfer funds to Customer’s Bank A/c vide NEFT/IMPS/RTGS was denied.
Request pending since 2 Months....

Request for Permanent Disconnection of PNG done on 1st March 2023. Refund Dues denied by MGL to next of kin on Demise of Registered Customer - inspite of Death Certificate proof forwarded to MGL by E-mail on 13 May 2023. MGL Cheque sent in Customers name returned by Courier as Bank rejected Cheque. Further request to MGL to directly transfer funds to Registered Customer’s Bank A/c vide NEFT/IMPS/RTGS was denied.
Refund pending since 2 months.