Mahanagar Gas Complaints & Reviews

I need to pay Rs.401 if I pay my gas bill on 4/10/24.
I need to pay Rs.501 if I pay the bill on 5/10/24.
This works out to 1000% interest.
On what basis a Government Company can charge such a huge penalty/interst even for one day delay in payment of gas bill.
This is atrocious.
Household gas consumers are poor/lower middle class.
I have attached photo of gas bill....

CA No.[protected]
Meter No. [protected]
Sandhya Pawar

My gas connection is disconnected. For reconnecting, I have paid the reconnection charges. Still, the technician has not visited our house to reconnect the gas supply. With kids and elderly at home, it is very difficult to stay without a gas connection

To-day in the afternoon workers were sent by Sahadeb Shyamal, MGL contractor to do extension work in one of the row houses without any intimation to others (30 row houses residents) of N Row, sector6, vashi
400703.
The gas supply was discontinued from 3.00 pm to-day and still 6.45 pm
the supply remained discontinued.
When talked to one worker Pankaj who was not aware of anything and asked to talk to his boss on...

In spite of putting a proper mail and attaching the photo as required o action was taken by your department the docket no 8394636 was generated on 22/4/24

Without giving a feedback for three day only after I call the call centre They are asking me to rewrite the mail with certain words ....

I am PNG consumer of Mahanagar Gas Limited with connection CA no.[protected] and MGL is charging me with inflated bills f the period June 0223 upto April 2024.

The Gas Consumption Charges rate Per SCM should be multiplied by the actual SCM consumed. However each bill for the above mentioned cycle date s has been inflated with one (1) additional SCM unit per month without merit

Nobody from Mahanagar Gas Limited...

Hi,
I have not used gas frequently since 23rd December 2023 until 31st Dec 2023. Also, I have been out of Mumbai from 1st Jan 2024 to 12th Jan 2024.
Despite this infrequent use and absence, my bill for the period 8th Dec 2023 to 31st Jan 2024 shows 21 units. My earlier billing cycles normally is 4/5 units per two-month cycle for a family of 1-2 individuals. This is shocking.
We request your team to look into it promptly...

MGL has failed to deliver bills at the correct address on time. They deliver bills more than 10 days of the bill date and then expect bills to be cleared withing two days. The consumer may be out of town. MGL then imposes an irrational fine for delayed payment

I am writing to file a grievance regarding the illegal disconnection of my gas supply. Here are the details:

- **Consumer Account (CA) Number:**[protected]
- **Complainant Name:** Shobha Raut
- **Date of Incident:** 8th December 2023

On 8th December 2023, Patrick Barreto and Anna Barreto (owner) of the flat, without our consent, unlawfully disconnected the gas line. The Mahanagar Gas representative...

I am Sankar Viswanathan

BP No.[protected]

CA No.[protected]

inside our House, PNG connection pipe, Meter yet to be given.
on -7.08.2023, one Mr.Manish came and inspected and informed that connection is possible. Reminder telephoned on 31.08.2023, 21.09.2023, 04.10.2023. to customer care - DOCKET No. 7531272. No response till date,

Please attend immediatelty.t

Having issue in meter reading please check as soon as possible

Dear Mahanagar Gas Team,

I hope this message finds you well. I am writing to express our deep concerns regarding the prolonged delay and apparent lack of communication from MGL Officials in regards to the gas connection and pipeline installation at Sky Avenue CHS Ltd, Sector 34, Kamothe, Navi Mumbai.

As you are aware, we were provided with a written assurance that by the end of July, our society would be seamlessly...

Our last bill amounted to approximately 4189 rs which is extortionate and it is a complete rip off, we opted for the gas pipeline thinking that it would be cheaper than cylinders however it turns out otherwise. please look into this or else I will escalate it further

customer no is[protected].

kindly look into this and get it fixed.

contact me on [protected]@gmail.com

Ca no.[protected]
b p no. [protected]

as i am going abroad request for billing at minimum rental charges...

My BP no.[protected]
You have added 1000 rs extra as security deposit
Although I have already paid 6700 rs
This is not fair so remove that amount

Regards
Kumar
[protected]

The first bill I received from Mahanagar gas was billed from April 2021 but the connection at my home started Dec 2021. I was incorrectly billed for 7 months. I had raised multiple complaints with Mahanagar gas, but all I have is a new docket no. every time and no resolution. latest docket no. - 7334762 I have asked them to give me a revised bill minus the extra charges added for the initial 7 months and to waive off the late fee. But everytime the reply I get is we will look into the issue and get back, but unfortunately I don't receive any response.
Looking forward to get the bill revised corrected bill.

I had written a letter to MGL on 30.05.2023 and given meter reading snapshot showing 00055144. (CA No[protected], BP No. [protected]). My building-Isha Prasad- is slated to go under redevelopment hammer and therefore I vacated my premises on[protected], i.e. next day. Upon request of developer, the meter was decommissioned on 22.06.2023 when the meter reading showed 00055246.
I have now received a payment reminder for Rs. 1, 703 for...

Sub : High Bill Amount
Ref : CA No.:[protected]

I am getting charged excessive bills since last 6 months
Further moreover in the month of Jun 2023 they charged excess of 1200/- as arrears ( FYI, there is no outstanding bill from our end, SS attached here with) so please make correction in June month’s bill and send it correct bill to us as soon as possible.
There should be default in meter or Gas leakage issue.

for your reference I have given below details of gas bill amounts.

Particular Amount SCM
Billing Period:
24/12/2022 to 23/02/2023 4, 535 84
Billing Period:
24/02/2023 to 23/04/2023 2, 537 48
Billing Period:
24/04/2023 to 23/06/2023 3, 336 43

I am requesting to you please send someone at our house located at below address
C-404, Sonam Sagar CHS, New Golden Nest – Phase 10, 401105.
Please look into this and do the needful to reduce the bill and replace default meters.

Yours Truly,

Kiran Maru

Sub : High Bill Amount
Ref : CA No.:[protected]

I am getting charged excessive bills since last 6 months
Further moreover in the month of Jun 2023 they charged excess of 1200/- as arrears ( FYI, there is no outstanding bill from our end) so please make correction in June month’s bill and send it correct bill to us as soon as possible.
There should be default in meter or Gas leakage issue.

for your reference I have given below details of gas bill amounts.

Particular Amount SCM
Billing Period:
24/12/2022 to 23/02/2023 4, 535 84
Billing Period:
24/02/2023 to 23/04/2023 2, 537 48
Billing Period:
24/04/2023 to 23/06/2023 3, 336 43

I am requesting to you please send someone at our house located at below address
C-404, Sonam Sagar CHS, New Golden Nest – Phase 10, 401105.
Please look into this and do the needful to reduce the bill and replace default meters.

Yours Truly,

Kiran Maru

My bill amount is quiet high for the month of June 2023 CA no[protected] as the house was earlier rented and has been vacated from 30/04/2023 onwards
Being the vacant flat my bill amount raised is rs 1131/-

please look into the matter and reduce the bill accordingly as i need to make the payment before due date i.e. 07/07/2023

We have registered our complaint on the Mahanagar Gas pipeline regarding new connection. We called them 8times in a row but no one has turned up.
This is highly unethical and unprofessional. Everytime we call the customer care support they say we will receive a call from superior within 24hrs-48hrs, still we are waiting for the call. There is existing pipeline in the building premises the technician has to come and visit the place and set the new connection. Its been 3months now for the complaint.

Requesting for solution for the same at earliest.