Submit a Complaint
Claimed

Mahanagar Gas Complaints & Reviews

www.mahanagargas.com
1
Updated: Dec 1, 2025
Complaints 715
Resolved
99
Unresolved
616
So far, so good. Mahanagar Gas is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Mahanagar Gas will keep up the work and continue to help more customers with their concerns even better 🤝
Complaints
Contacts

File a complaint to Mahanagar Gas

Having problems with Mahanagar Gas ?

File a complaint and get it resolved by Mahanagar Gas customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Utility Services
Mahanagar Gas

Mahanagar Gas reviews & complaints page 3

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
H
Hferns
May 18, 2023
Report
Copy

I had called the customer care on 18.04.2023 at 4.36 and the executive Asha Shinde was very rude. She used abusive languages. Such cheap people are placed at customer centre. Are you paying them to abuse customer or to help customer solve their issues. This kindly of people should be asked to resign immediately.
Helpful
1 other people found this review helpful
1 found this helpful
Write a comment
Report
Copy

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    S
    Sumitashelar
    from mumbai, Maharashtra
    May 16, 2023
    Jun 6, 2023
    This thread was updated on Jun 6, 2023
    Report
    Copy

    Connection still pending

    Address: Plot no 434/15, Rajmata chs, charkop, sect-4, Kandivali west

    Almost 2 months over cheque has been cleared in the month of March-2023 but no response on connection & also not getting proper feedback.

    Please take this on priority for connection asap
    CA NO[protected]
    BP NO [protected]...
    Helpful
    Found this helpful?
    1 Comment
    Report
    Copy
    S
    Sayalipol
    from Mumbai, Maharashtra
    May 13, 2023
    Report
    Copy

    Address: flat no.4, Sharda bldg, opposite Jai hind college, a road, Churchgate, Mumbai 400020, india

    We are undergoing construction work at our flat due to which we have to shift the mahanagar gas meter. Please send someone at our house located at below address for the same - flat no.4, Sharda bldg, opposite Jai hind college, a road, Churchgate, Mumbai 400020, india
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

    Comment Guidelines
      I want to submit Complaint Positive Review Neutral Comment
      Add Image
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      M
      Meeta bhatnagar
      from Mumbai, Maharashtra
      May 12, 2023
      Report
      Copy

      Address: 45/406,NEW MALWANI PASCHIMA ,OLD LINK ROAD,OPP EKTA NAGAR, CHATRAPATI SHIVAJI RAJE SANKUL COMPLEX,KANDIWALI (W) MUMBAI 400067

      I am struggling last two years for my refund but from your side no revert back. Please let me know when i get it.
      BP NO--[protected]
      CA NO- [protected]
      INVOICE NO- [protected]
      IN VOICE DATE 29/01/2021
      HSN/SAC--996913
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

      Comment Guidelines
        I want to submit Complaint Positive Review Neutral Comment
        Add Image
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        H
        hemantratnakar
        from thane, Maharashtra
        May 11, 2023
        Report
        Copy

        CA No[protected].
        I used get the avg monthly bill of aroung 600/- per bill. In the month of Jan 23 MGL team has replaced the meter without me raising any complaint. They replaced the meters of all society members. Now, all members have started getting huge bills since then.
        My last bill dated 25th April 2023 has the amount of Rs 3764/-, which is almost 6X of m regular bill
        Pls look into this and do the needful to reduce the bill and replace with earlier meters.
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

        Comment Guidelines
          I want to submit Complaint Positive Review Neutral Comment
          Add Image
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          S
          shitalj87
          from Mumbai, Maharashtra
          May 10, 2023
          Report
          Copy

          FOLLOW UP-CA No.: 210000326475 - Name Transfer is still not reflecting although MGL confirmed Mobile App stopped working abruptly.

          I'm raising another complaint over https://www.consumercomplaints.in/mahanagar-gas-b102899#get-cl3427596

          The issue has become worse now. I'm able to login with my number in the mobile app, however I see some stranger's connection along with mine. Different CA and BP number associated with a different name. Also when I look at the account details, its the details of the other person and not mine. Screenshots of the mobile app...
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy
          S
          Safal15
          May 10, 2023
          Report
          Copy

          Address: Mumbai

          My usual gas bill since last 1.5 years has been in the range of ₹ 200 to ₹220 but now suddenly this month I’ve received a bill for 2100 rupees which is approximately 10 times more.
          Helpful
          1 other people found this review helpful
          1 found this helpful
          Write a comment
          Report
          Copy

          Post your Comment

          Comment Guidelines
            I want to submit Complaint Positive Review Neutral Comment
            Add Image
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            S
            shitalj87
            from Mumbai, Maharashtra
            May 9, 2023
            May 10, 2023
            This thread was updated on May 10, 2023
            Resolved
            Report
            Copy
            Resolved

            CA No.: 210000326475 - Name Transfer is still not reflecting although MGL confirmed Mobile App stopped working abruptly.

            I had raised a request for name transfer and I got a reply that the name transfer is successful and processed. Screenshot of the mail attached. The website still shows the old owner's name and does not show my name. Screenshot attached.
            Also, mobile app has stopped working abruptly. It prompts to input mobile number and then simply displays error occurred and further nothing happens.
            Please look into these issues asap....
            +2 photos
            Helpful
            Found this helpful?
            1 Comment
            Report
            Copy
            H
            Hiren Visaria
            May 3, 2023
            Report
            Copy

            I Hiren M Visaria, an customer of Mahanagar Gas Ltd. My CA Number is[protected]. I registered for pineline connection on 6th March 2023. My workout number is [protected] and docket number is 7068399. I was told that person will come in 15 working days but its been 2 months no one has arrived.

            Kindly look into the matter on urgent basis. If I dont get connection in this week i'll complaint in consumer court.
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

            Comment Guidelines
              I want to submit Complaint Positive Review Neutral Comment
              Add Image
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              S
              Shilpa adhikari chhetri
              Apr 27, 2023
              Report
              Copy

              Address: E wing 303 excellency tower indralok phase -8 ramnagar

              From last month's the usage of gas is too low.we are not using gas as much the meter amount is raised . It is very much disappointed the bill is too high
              as u see my last gas bill and this time gas bill i would like to enquiry it i would like to check the meter once again and i am requesting to resend me the gas bill it would be highly appreciated .
              +2 photos
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

              Comment Guidelines
                I want to submit Complaint Positive Review Neutral Comment
                Add Image
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                D
                diff_2013
                from Pune, Maharashtra
                Mar 22, 2023
                Report
                Copy

                Our building went for redevelopment and was demolished. Before that we vacated the premise and handed over the flats to the builder. Builder informed concerned authorities to disconnect mahanagar gas and adani electricity connections.
                Mahanagar gas executive seem to have come and disconnected the supply and took away meters.
                However despite two months gone by they are generating the bills and saying that meter is lost.
                They are asking us to file police NC and affidavit for no fault of our own.
                This is cheating by MGL.
                They are expected to close the connection in system.
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                Comment Guidelines
                  I want to submit Complaint Positive Review Neutral Comment
                  Add Image
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  S
                  SonamGadekar
                  from THANE, Maharashtra
                  Feb 21, 2023
                  Mar 22, 2023
                  This thread was updated on Mar 22, 2023
                  Report
                  Copy

                  We have installed mahanagar gas pipeline few months before and we are 5 members in our family. 4 out of 5 members comes home only at night so don't need much gas. Still we get excessive bill of around 3000 to 4000 RS bill every month. We made complaints many times but they don't take it seriously. Even our meter reading is too fast if we don't use it. The worst service ever and charges more even if not used. BP: [protected]
                  View replies
                  switch to LPG cylinder. I am also tired of MGL
                  Reply
                  Helpful
                  1 other people found this review helpful
                  1 found this helpful
                  1 Comment
                  Report
                  Copy

                  Post your Comment

                  Comment Guidelines
                    I want to submit Complaint Positive Review Neutral Comment
                    Add Image
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    H
                    HarshithRao
                    from Pune, Maharashtra
                    Feb 20, 2023
                    Report
                    Copy

                    My bill is not generated from last few months BP No :[protected]. Tried calling customer care, I have been submitting the meter reading to customer care mail from last few months, but nothing happens. Pathetic customer care, they just give standard answers, no resolution. I have also raised a complaint yesterday.

                    Please look into this urgently and generate a bill, I am fed up of following up on this.
                    Helpful
                    2 other people found this review helpful
                    2 found this helpful
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                    Comment Guidelines
                      I want to submit Complaint Positive Review Neutral Comment
                      Add Image
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      S
                      shripad raikar
                      Feb 19, 2023
                      Report
                      Copy

                      Refund of extra payment

                      I am requesting for the refund of rs 4230/- paid extra for the gas reconnection on 3rd Oct, 2022. I have visited Mahanagar office in Thane and written many mails to [protected]@mahanagargas.com . The latest docket no is 7010756 & 7002798 .

                      The support team has been requesting for the documents which i have send many time by mail, but the issue is not resolved. The concern department has not understood the issue.

                      I...
                      Helpful
                      1 other people found this review helpful
                      1 found this helpful
                      Write a comment
                      Report
                      Copy
                      A
                      Ashumad
                      from Mumbai, Maharashtra
                      Feb 18, 2023
                      Report
                      Copy

                      Address: Flat 308, Goregaon gaon Devi chs Ltd., A wing, behind galaxy heights, new link road goregaon west, Mumbai 400104

                      The flow of gas is very slow due to which flame very low and taking ample time to cook.
                      Helpful
                      1 other people found this review helpful
                      1 found this helpful
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                      Comment Guidelines
                        I want to submit Complaint Positive Review Neutral Comment
                        Add Image
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        N
                        Naik01
                        from Mumbai, Maharashtra
                        Feb 16, 2023
                        Report
                        Copy

                        Excessive bill MGL docket 6913299

                        Docket no. 5979564 / 6744359 / 6913299
                        Web complaint id 93293
                        I am getting charged excessive bills every month though my flat is not occupied. My have emailed multiple times to [protected]@mahanagar.com but I have always received a revert that the request is still under process.

                        Request to reverse the excessive bill and refund the excess amount paid....
                        Helpful
                        1 other people found this review helpful
                        1 found this helpful
                        Write a comment
                        Report
                        Copy
                        S
                        shah daksha
                        from Mumbai, Maharashtra
                        Feb 14, 2023
                        Report
                        Copy

                        I do not received bill of hard copy

                        Address: 403, om sai shubham, geeta nagar phase 7, off. mira bhayander road,

                        I call of mahanagar gas ltd, which they mention telephone behind of bill, nobody give me proper reply, i need hard copy of bill, mahanagar gas ltd, please look in the matter...
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy
                        P
                        Pravinchandra Mody
                        Feb 9, 2023
                        Report
                        Copy

                        Address: As above

                        303 Shreeji Krupa CHS Ltd
                        Rajawadi Road No 4
                        Near Rajawadi Garden
                        Adjacent to Shreeji Towers
                        Ghatkopar (East)
                        Mumbai 400077.

                        Supply of the whole society building gets frequently disrupted since last fifteen days causing immense inconvenience and torture.
                        U must identify the problem and find a permanent solution as such interruptions disturb our routine life very badly.

                        Pravinchandra Mody
                        [protected]
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                        Comment Guidelines
                          I want to submit Complaint Positive Review Neutral Comment
                          Add Image
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          R
                          Rutwik Rajigare
                          Feb 2, 2023
                          Report
                          Copy

                          Address: Thane

                          We received the bill of 4104rs after they changed the meter, our average bill for two months was 1500rs and 36 units for two months now the new meter shows the consumption of one month to be more than 40 units this is straight cheating, i want my meter to be replaced with a well calibrated one or give me my old meter bp no. ([protected])
                          Helpful
                          1 other people found this review helpful
                          1 found this helpful
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                          Comment Guidelines
                            I want to submit Complaint Positive Review Neutral Comment
                            Add Image
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            N
                            ns96
                            from Mumbai, Maharashtra
                            Jan 8, 2023
                            Report
                            Copy

                            Averge bill is INR 350 for last 2+ years, his time it is INR 1577 for 2 months. Pl. have someone check meter.
                            Helpful
                            1 other people found this review helpful
                            1 found this helpful
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                            Comment Guidelines
                              I want to submit Complaint Positive Review Neutral Comment
                              Add Image
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit

                              Related businesses

                              EMN Corporation
                              1.7
                              (6)
                              Dolphin Gas Systems
                              3.8
                              (4)
                              Pest Control India
                              1
                              (51)