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Mahanagar Gas Complaints & Reviews

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Updated: Jul 1, 2026

Complaints 729

Resolved

99

Unresolved

630

So far, so good. Mahanagar Gas is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Mahanagar Gas will keep up the work and continue to help more customers with their concerns even better 🤝

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Mahanagar Gas reviews & complaints page 3

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Address: 901-902 Symphony , Kesar Harmony , plot nbr 11 & 12 Sector 6 Kharghar 410210 navi Mumbai Maharashtra

I had applied to vide Application nbr WG/O/77255/2021 on 12th September. DP [protected]. One agent Asif visited my home and directed us to cur the cupboard door to facilitate gas pipe entry. Nothing was in writing and clear. He told us if any difficulty please contact me over the phone. Thereafter, two times our carpenter has called and more than 16 times I have called. He shamelessly disconnects the phone. It is now 25th day.
Either...

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Dear sir / madam
my BP no. is [protected] and I wanted to know how to generate my bill everytime in my absence. I locked my room since April 20 to till now . and my parent meter reading is 01357 so I requested to you please take a look .

**
last bill paid 1145 rs
**
lasted bill is 645 rs...

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Hi,

This with respect to my above quoted service request.

Complaint No. 5664014
BP No. [protected]

My above mentioned request is pending since 19 th July 2021.

On 23 rd after the visit of the technician, i have submitted the NOC from the society ane waiting for rhe service.

Every alternate day i follow up and i get a standard answer that it will be responded.br...

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During maintenance/inspection at Parmanu Nagar, Sector 4, Vashi on Aug 2-2021, MGL staff visited my flat and told me that the pipe is old and should be replaced. I asked him to replace it and he charged me Rs. 350 that I paid in cash. When I asked him for receipt, he said he cannot provide and all relevant details are written on the pipe. MGL: Please instruct your staff to provide receipts so that customers can have a record and know the...

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Address: Bldg 1, B-204, Sakivihar CHS, Sakivihar Complex, Sakinaka, Mumbai-400072

We had raised request for disconnection of gas line temporarily to carry out renovation work at my place. The request was raised on 14th Jun and we were told that it will take 5 days for the same. After numerous follow ups, today we got an update that it will take another 15 days for the same. I do not understand why should it take 15 days and if that is the case then I would want to see the policy which mentions about it. My house is completely...

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In the current bill you are showing me previous arrears, but already have paid all the bill previously....

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My meter does not have issues. it is running. but the eventual bill comes less or this time it has come negative.
Please explain what is happening....

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Address: A/509, V V SADAN , T J ROAD , SEWRI MUMBAI 400015

Ca no[protected]
bp no [protected]

mahanagar gas pipeline not in use from october 2020.

For that reson, how you can sent bill of 290 rs,

today i also check meter reading showing 357, check attached uploaded photo, & please assist...

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I have raised the name transfer request on 19th Jan 2021 and subsequently submit additional documents per MGL requirement within 7 days of their email. Post that there is no update.
Status of my application showing incomplete with no further details. Called their customer support 3 times and submitted my complaint but they are just taking TF application No. and action.

BP [protected]
Application No :- TF[protected]...

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RESPECTED HIGHER AUTHORITIES OF MAHANAGAR GAS AND VIGILANCE DEPARTMENT

My Name is Dilip Swaminath Kori

I m labour working for MGL Gas Pipe Line since 15 years Experience with my labour associate labours

Now I m working in Worli Area under AIC Santosh Jagtab [protected]
And TPI Third Party Agent Murli Kamble [protected]

There are many points to Put Enquiry Against AIC SANTOSH...

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Address: B2/203, The Rutu Estate, Off Ghodbunder Road, Thane (W) 400607, Maharashtra state

Dear Sir / Madam,

I am PNG customer; details are as under:

Name: Pravin Pandharinath Zope
BP: [protected]
CA:[protected]
Address where connection was given:

B2/203, The Rutu Estate,
Off Ghodbunder Road,
Thane (W) 400607
Maharashtra state

I had requested to permanently disconnect my PNG connection and I was informed by email on March 18,...

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Dear Sir/Madam,

This to bring you notice to my MGL Bill
C.a number[protected]
Amount for month- Rs 2538
Till now my bill amount is not exceeded more than Rs- 630.
I am not using my gas for any other purpose than cooking. I don't have any geyser connection. I am sure this is mistake from your end.
Kindly rectify as soon as possible.
Till that time I will not be able to pay my amount.br...

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I am trying to log in. I am going to customer log in site. Typing all detail with my email. clicking on forgot password, Always it shows my email id or CA No is incorrect.

How to create password to see my detail.

All phones are on automatic voice for emergency services only which I want to respect.

Pl guide.

Thanks & Regards
Prabhat Das
([protected]/[protected]@hotmail.com)...

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Address: Mumbai

Bp no [protected]
I had made a payment of SECURITY DEPOSIT for my Mahanagar Gas connection of Rs 5000/-

Our bldg is now demolished and I have also permanently disconnected my gas connection in October 2020. Kindly refund me my security deposit of Rs 5000/- which was given to you at the time of taking the Mahanagar Gas Connection. Kindly reply in writing to my email id [protected]@yahoo.com....

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Address: Plot no.135 Flat 2405 Floor 24 Wing 1A Morarjee Mill Employees Colony Ashok Nagar Near Damodar Wadi Kandivli

Dear sir/mam,
Good day

With reference to subject please be informed we have received bill of rs.1241 without gas supply connection. Gas pipeline is connected but gas supply is not yet started. Our meter reading is also showing 0.

Please advise on what basis the bill is being charged.

We will not be paying the said bill. Request to kindly waive off same & provide the correct bill with minimum...

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Address: Yari Road ,Versova , Andheri west, mumbai -61

Mahanagar gas consumer number:[protected]

Dear sir/ madam,

I, mr. Shahnawaz khan, write in response to the telephonic conversation i had with mr. Avinash on 16th may 2020 regarding concerns with the above mentioned account.

I believe that the bill i received from your end reflects a much higher bill amount than the actual consumption. I wish to dispute this bill for the following reasons:br...

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Address: Anand Sadan CHS, Belapur Navi Mumbai, Mumbai City, Maharashtra, 400614

Kindly bring your notice that, i am a subscriber of the mgl, bearing ca:[protected]; bp: [protected].
I would like to highlight following problems faced.

A) mgl gas meter no. [protected] was faulty since two months bill was generated with wrong unit (Extra unit) that was nov 2019 total unit 88 and bill amount inr 2979/- (Two thousand nine hundred seventy nine). This bill was paid as per payment period.
B) i have...

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Address: Bldg No.171/5685, kannamwar Nagar no.1, vikhroli East, Mumbai - 400083, Mumbai City, Maharashtra, 400083

Hello team,

I am raju shivram adagale residing at bldg no.171, flat no.5685, kannamwar nagar no.1, vikhroli (East),
Mumbai - 400083.
I have visited with my brother ravindra adagale to mulund mgl office on wednesday, 30th october 2019
For new png connection. We met mr. Prakash jadhav (Mobile no.[protected] / [protected]) who is
Responsible for new connection in vikhroli area. He gave me one yellow...

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Address: 203, DIVYA RESIDENCY,BEHIND KIRTI POLICE HOUSING SOCIETY, MOHPADA ROAD, KATRAP-SHIRGAON,, BADLAPUR (E), DIST. THANE PIN 421503, 421503

Dear sir, I have just Install mahanagar gas meter on 26 October but, meter reading run very fast As within 1/2 day pass it shows. .889 (red digits )previous my hp LPG gas cylinder I used for 60 -65 days (one cylinder price 496 Rs), as my family only 3 members but mahanagar gas meter newly meter running very fast so 1 unit/day i.e. 27 rupees per day bill generated as LPG cylinder cost 496 rupees so for nearly 60 day used496/60= 8.25 rupees...

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Address: Royal park flat no 001 building no A11 Ambernath east, 421501

@mahanagargas
Dear team,

My bp no is [protected]. Name sandeep gawade. I have been following up with customer care from last 3 month for refund of deposit amount given for installation of meter as i am no more interested in taking the gas service from you where there is lack of customer centric approach.
Every month i called at the beggining of the month to give my money back. Answer is "your refund is under process...

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