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Mahanagar Gas Complaints & Reviews

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Updated: Apr 18, 2026
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Mahanagar Gas reviews & complaints page 3

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M
Magduma
Jun 26, 2023
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Address: Mahalaxmi

We registered our complaint on Mahanagar Gas customer number as good as 8times in a row. Everytime we call they take our complaint but do not respond back. We get a patent reply saying within 24hours the team superior will call back but still we are awaiting for their reply.

The technician was supposed to visit the house for new gas connection but its been 3months now no one has turned up. This is quite unethical and unprofessional. The existing premises already has gas connection the technician just has to visit the site and do the installation for our house.

Requesting for a quick and easy way to get out of this,
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    D
    Drth
    from Mumbai, Maharashtra
    Jun 21, 2023
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    CNG connection pending

    Address: Plot no 434/15 Rajmata chs Sector-4 Charkop kandivali west Mumbai 400067

    Already complain several
    Time but no repsonse on connection plz share me escalation matrix where we can complain to your heads.
    CA no[protected] BP [protected]
    Complain 7170175...
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    N
    NacRajput
    from Mumbai, Maharashtra
    Jun 17, 2023
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    Address: Chembur, Mumbai 400071
    Website: www.mahanagargas.com

    A few days back, we received our Gas bill which was 8072/-. We were surprised to see such a high bill because we are only a family of 2 people, cooking food only once a day.

    So we checked with our neighbors and other families living in the building. Their bill for cooking three times a day for a full-fledged family comes anywhere between 900 to 2000/3000/-. All of them said that there is some issue either with the meter or there is a gas leak.

    Giving you our billing history to understand the magnanimity of this issue-
    Month Bill Date Bill Period Amount
    Dec-21 [protected] 10th Oct to 9th Dec 2021 912
    Feb-22 [protected] 10th Dec 2021 to 9th Feb 2022 205
    Apr-22 [protected] 10th Feb to 9th Apr 2022 109
    Jun-22 [protected] 10th Apr to 9th Jun 2022 105
    Aug-22 [protected] 10th Jun to 9th Aug 2022 311
    Oct-22 [protected] 10th Aug to 9th Oct 2022 2033
    Dec-22 [protected] 10th Oct to 9th Dec 2022 269
    Feb-23 [protected] 10th Dec 2022 to 9th Feb 2023 698
    Apr-23 [protected] 10th Feb to 9th Apr 2023 267
    Total so far 4909
    Jun-23 [protected] 10th Apr to 9th Jun 2023 8072 - This is a disputed amount hands down.

    Also, once we received the bill of 8072/- a few days back, I started to check the meter reading. And I was SHOCKED! Please see details below.

    Time of Day Date of Meter Reading SCM Comments
    Night 15th June 372 Gas knob not turned off
    Day 16th June 372
    Evening 16th June 869 Gas kno turned off
    Morning 17th June 894 Only made tea, used gas for 5mins

    From 16th June morning to evening 497 units consumed by just cooking once? How is that possible?
    &
    From 16th June night to 17th June morning by just using the gas for 5mins it has shot up by 25 units?

    ISNT THIS VERY EVIDENT OF THE FAULT?

    Need to rectify the meter and make corrections in the bill ASAP. We are not entitled to pay for something that is faulty.

    I can provide the bill with the bill no's and all details and payment screenshots as well.

    Please connect with us and resolve this ASAP.

    CA No:[protected]
    Contact: [protected]
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      F
      Falguni M
      from Mumbai, Maharashtra
      Jun 7, 2023
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      Address: D/703, Riviera Building,Lokhandwala, Aakurli Rd,Kandivali East, MMY -400101

      My C.A NO:[protected]. Ms.FALGUNI MERCHANT.
      I am continuesly complaing regarding over billing of my Gas Bill from Septmber 2022. After long they got RS, 401/- Deposit (which was suppose to be returned IF problem in Meter) for visit of technician, who came and confirmed that meter is leakage. after that on 4/5/23, they change the meter. But shockingly bill for May month is more then before. Now on customer care they are showing their inability to do anything further.
      So request your good selves to please do the needful.
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        T
        Tushar Gadkari
        Jun 2, 2023
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        Address: Mahanagar Gas LTD , Thane, Maharashtra

        I have paid MGL bill via Amazon Pay on 01s May 2023 ..but on 20th May i get message from MGL bill is due and pending..Even after doing hundreds of followups calls, mail, chats with Amazon and MGL and giving all proofs that payment was successful from Amazon Pay, MGL is still working on the issue.
        Lot of my time is wasted to share all proofs with MGL..
        Now they have requested me my Financial Statement of 20 days..These MGL guys are not aware of any kind of security for requesting any Financial statement from customer...This was expected as this is a government il-literate organisation

        Very pathetic system of Mahanager Gas, Thane...
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          S
          Sayalipol
          from Mumbai, Maharashtra
          Jun 1, 2023
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          Address: flat no 4, Sharda bldg, opp. Jai hind college, a road, Churchgate Mumbai 400020

          We had stopped gas connection at our house due to construction work in kitchen. Now we want to start the gas connection and fix the meter. Request you to please send someone at our house located at flat no 4, Sharda bldg, opp. Jai hind college, a road, Churchgate Mumbai 400020 for this. Thank you.
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            Address: MGL BKC Bandra (East) Mumbai 400051

            Request for Permanent Disconnection of PNG done on 1st March 2023. Refund Dues denied by MGL to next of kin on Demise of Registered Customer - inspite of Death Certificate proof forwarded to MGL by E-mail on 13 May 2023. MGL Cheque sent in Customers name returned by Courier as Bank rejected Cheque. Further request to MGL to directly transfer funds to Customer’s Bank A/c vide NEFT/IMPS/RTGS was denied.
            Request pending since 2...
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            H
            Hmaude
            May 31, 2023
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            Address: BKC Bandra (East) Mumbai 400051

            Request for Permanent Disconnection of PNG done on 1st March 2023. Refund Dues denied by MGL to next of kin on Demise of Registered Customer - inspite of Death Certificate proof forwarded to MGL by E-mail on 13 May 2023. MGL Cheque sent in Customers name returned by Courier as Bank rejected Cheque. Further request to MGL to directly transfer funds to Registered Customer’s Bank A/c vide NEFT/IMPS/RTGS was denied.
            Refund pending since 2 months.
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              H
              Hferns
              May 18, 2023
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              I had called the customer care on 18.04.2023 at 4.36 and the executive Asha Shinde was very rude. She used abusive languages. Such cheap people are placed at customer centre. Are you paying them to abuse customer or to help customer solve their issues. This kindly of people should be asked to resign immediately.
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                S
                Sumitashelar
                from mumbai, Maharashtra
                May 16, 2023
                Jun 6, 2023
                This thread was updated on Jun 6, 2023
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                Connection still pending

                Address: Plot no 434/15, Rajmata chs, charkop, sect-4, Kandivali west

                Almost 2 months over cheque has been cleared in the month of March-2023 but no response on connection & also not getting proper feedback.

                Please take this on priority for connection asap
                CA NO[protected]
                BP NO [protected]...
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                S
                Sayalipol
                from Mumbai, Maharashtra
                May 13, 2023
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                Address: flat no.4, Sharda bldg, opposite Jai hind college, a road, Churchgate, Mumbai 400020, india

                We are undergoing construction work at our flat due to which we have to shift the mahanagar gas meter. Please send someone at our house located at below address for the same - flat no.4, Sharda bldg, opposite Jai hind college, a road, Churchgate, Mumbai 400020, india
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                  M
                  Meeta bhatnagar
                  from Mumbai, Maharashtra
                  May 12, 2023
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                  Address: 45/406,NEW MALWANI PASCHIMA ,OLD LINK ROAD,OPP EKTA NAGAR, CHATRAPATI SHIVAJI RAJE SANKUL COMPLEX,KANDIWALI (W) MUMBAI 400067

                  I am struggling last two years for my refund but from your side no revert back. Please let me know when i get it.
                  BP NO--[protected]
                  CA NO- [protected]
                  INVOICE NO- [protected]
                  IN VOICE DATE 29/01/2021
                  HSN/SAC--996913
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                    H
                    hemantratnakar
                    from thane, Maharashtra
                    May 11, 2023
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                    CA No[protected].
                    I used get the avg monthly bill of aroung 600/- per bill. In the month of Jan 23 MGL team has replaced the meter without me raising any complaint. They replaced the meters of all society members. Now, all members have started getting huge bills since then.
                    My last bill dated 25th April 2023 has the amount of Rs 3764/-, which is almost 6X of m regular bill
                    Pls look into this and do the needful to reduce the bill and replace with earlier meters.
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                      I'm raising another complaint over https://www.consumercomplaints.in/mahanagar-gas-b102899#get-cl3427596

                      The issue has become worse now. I'm able to login with my number in the mobile app, however I see some stranger's connection along with mine. Different CA and BP number associated with a different name. Also when I look at the account details, its the details of the other person and not mine. Screenshots of the mobile app...
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                      S
                      Safal15
                      May 10, 2023
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                      Address: Mumbai

                      My usual gas bill since last 1.5 years has been in the range of ₹ 200 to ₹220 but now suddenly this month I’ve received a bill for 2100 rupees which is approximately 10 times more.
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                        shitalj87
                        from Mumbai, Maharashtra
                        May 9, 2023
                        May 10, 2023
                        This thread was updated on May 10, 2023
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                        Resolved

                        CA No.: 210000326475 - Name Transfer is still not reflecting although MGL confirmed Mobile App stopped working abruptly.

                        I had raised a request for name transfer and I got a reply that the name transfer is successful and processed. Screenshot of the mail attached. The website still shows the old owner's name and does not show my name. Screenshot attached.
                        Also, mobile app has stopped working abruptly. It prompts to input mobile number and then simply displays error occurred and further nothing happens.
                        Please look into these issues asap....
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                        H
                        Hiren Visaria
                        May 3, 2023
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                        I Hiren M Visaria, an customer of Mahanagar Gas Ltd. My CA Number is[protected]. I registered for pineline connection on 6th March 2023. My workout number is [protected] and docket number is 7068399. I was told that person will come in 15 working days but its been 2 months no one has arrived.

                        Kindly look into the matter on urgent basis. If I dont get connection in this week i'll complaint in consumer court.
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                          S
                          Shilpa adhikari chhetri
                          Apr 27, 2023
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                          Address: E wing 303 excellency tower indralok phase -8 ramnagar

                          From last month's the usage of gas is too low.we are not using gas as much the meter amount is raised . It is very much disappointed the bill is too high
                          as u see my last gas bill and this time gas bill i would like to enquiry it i would like to check the meter once again and i am requesting to resend me the gas bill it would be highly appreciated .
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                            D
                            diff_2013
                            from Pune, Maharashtra
                            Mar 22, 2023
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                            Our building went for redevelopment and was demolished. Before that we vacated the premise and handed over the flats to the builder. Builder informed concerned authorities to disconnect mahanagar gas and adani electricity connections.
                            Mahanagar gas executive seem to have come and disconnected the supply and took away meters.
                            However despite two months gone by they are generating the bills and saying that meter is lost.
                            They are asking us to file police NC and affidavit for no fault of our own.
                            This is cheating by MGL.
                            They are expected to close the connection in system.
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                              S
                              SonamGadekar
                              from THANE, Maharashtra
                              Feb 21, 2023
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                              We have installed mahanagar gas pipeline few months before and we are 5 members in our family. 4 out of 5 members comes home only at night so don't need much gas. Still we get excessive bill of around 3000 to 4000 RS bill every month. We made complaints many times but they don't take it seriously. Even our meter reading is too fast if we don't use it. The worst service ever and charges more even if not used. BP: [protected]
                              switch to LPG cylinder. I am also tired of MGL
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