MakeMyTrip India Complaints & Reviews

I made a single booking yesterday for return trip to MUM-BBI for 3 adults, 1 child and 1 infant for which I was charged Rs.1500/- as convenience fees for single booking made which is not logical and right and for which I called their toll free customer care no.[protected] and spoke with Jatin who told they charge it for website maintanence and I said I booked it through their mobile app but he did nothing to resolve than I raised the same issue on their twitter handle @makemytripcare and later on also their chairman and group ceo Mr.Deep Kalra's twitter handle and @makemytripcare who also made his argument and said that these charges will have to be paid as to cover payment processing charges whereas toll free cust care Jatin told it was for website maintanence and usage charges so both of them are saying different things and charging per passenger / per sector is totally unethical and wrong and I said I will take this matter to grahak suraksha if I need to, to bring this to its logical end. Kindly help in this regards to resolve this matter amicably if possible. My complaint raised through ticket no[protected] has been marked as resolved but I have given a feedback against the same as Issue not resolved yet!

I have re-escalated this compliant after not getting any positive response to my earlier discussions with Makemytrip Kolkata and Gurgaon teams in 1st week of February'2017 while this refund is pending since 22 December'2016 when I cancelled booking after making it on 21 December. My Credit card was taken for reference and later charged while booking was made under "Pay at Hotel"

Now have send them both Visa refusal letter issued by the Spanish embassy in New Delhi with cancellation charges waived off email received from Makemytrip online portal itself. Have posted this compliant twice on their Support link but they have closed it without given a resolution to me (customer). This is how people being cheated on online portals and never not get timely response.

This is in regard to the Booking ID: IN1607B4S1257984, package to Kerala during Sep 2016. I wanted to claim my LTA for the travel expenses in my office. Since the invoice of the package is inclusive of Travel and Hotel charges, the claim was not processed at office, asked me to provide the travel expenses breakup as LTA allows only for airfare and vehicle charges (only travel charges). When asked for the travel expenses information from MakeMyTrip, they have clearly given rejection and informed that I will not be given such information. They have only automated service which generates only package bills and there is no one to generate or instruct the system to generate the break-up of the bill. So pathetic!
What use is this for, if we spend so much on the package and at the end cannot even claim for the travel? When informed about this in my office, the question raises "why did you go for such travel agency packages, who cannot provide you proper bills on travel expenses?"
Is this a customer friendly service provided by MakeMyTrip?
What is the difficulty in providing travel expense details on the amount I have spent? If this is the restricted service provided by a popular Travel agency, how can customer trust and plan any future trips with MakeMyTrip?
The Travel agents and customer service executives are having no concern on their customers. They delay in getting back to customer, will regret for the delay, but will not give any resolution for the problem. When asked about this unfriendly service and information abstraction, they say their policy says so. And the most frustrating part is when said about my concern for not continuing the membership with MakeMyTrip, they said "it is your call" (which means a customer is not at all of importance). Clearly they do not care anything about customers and this literally shows their customer service and commitment. How come MakeMyTrip be such irresponsible over complaints and customer services???

My sincere advice to all people out there. Do not go for any package booking if you expect that to be claimed in your office for LTA claim, as these people do not have such policy existing. Since I am really fed up of this customer service, will definitely not continue the membership with MakeMyTrip and will never plan for any trips with MakeMyTrip in future.

I made a booking from Make my trip for Kodaikanal to Chennai.(Booking ID: NU[protected]) Booking Date is 11 Feb '17, and they canceled on 12 Feb'17, and they inform me money will refund 3 to 7 day but i am not received money. after 7 days i called customer care. they will say it is take more 7 day,

please help me get my money ( Rs.5251)

thanks

I booked ahmedabad to kochi flight tickets on 23 nov 2016 for travel date 21st Feb 2017. I got cheapest option of Ahmedabad to mumbai and mumbai to kochi. I booked the tickets from online portal. I just came to know that Indigo flight is landing at domestic airport in mumbai while AIR VISTARA is flying from international airport. it was not possible to reach domestic airport to international airport within time gap of both flight. AIR vistara closes gates before 50 minutes. Total time gape is 1 hour 40 minutes. Minimum Travelling time is 45 minutes between both airport. Also it takes time to collect baggage and go outside of domestic airport, pick up taxi and then reach international airport. The option was itself incorrect shown by MMT. I complaint about it to MMT customer care but they said that i should be aware about the wrong option provided by MMT. There was no mention about this fact that second flight or connecting flight will take from international airport. How I would be knowing about this that there is less time gap then the time taken to reach at the international airport. Even I talk to Air Vistara customer care and they said that minimum time gap between both flight should be 3 hours instead of 1 hours 40 minutes. They said that they will compulsory close the gate before 50 minutes and they will not allow customer even if they reach 5 minutes late. I requested that provide me option to either reach early to mumbai or late flight of mumbai to Kochi but i have been only promised that they will take care of my worry but did not receive any reply. This is very short time, option itself is wrong, so kindly look into the matter and arrange either another flight without any charges. My parents are going for medical emergency and next travelling destination of chennai, hotels, train tickets every thing is already booked. We have even booked return tickets and if gets cancelled and delayed, we will be in too much loss.

Dear Make my trip service,

as per your offer i have use the code and send my reference to my friends. as per your deal money recd to my account & my friends account. But only 152/- Rs. use out of 1800/- Rs.
What is this? please clear this issue. And please don't resend fake new offers. (like this offer - Send your reference and earn 1200/- Rs.)

Please give us all recd amount uses. I am waiting your reply. otherwise this fake offers screen shots send to consumer forum.

Thanks & Regards.
Anant.

I have booked ticket for my family through Makemytrip from Madurai to Chennai return in August 2016, but it is cancelled by the operator airpegasu, as I have booked through Makemytrip I have requested the refund, Makemytrip said try hey are waiting for the refund from the airpegasu and once they pay Makemytrip will back back to me, after several follow up till today no refund and no response, hence I want book case or complaint against Makemytrip please advice as I am in abroad leyme know how to complaint online

My credit card is put on hold for a 'pay at check out 'villa booking in pattaya..i contacted the villa and they say they havent reeceived my booking nor they take pay at checkout bookings.. so i asked mmt to either cancel my booking or get me confirmed with the villa... its been a week simnce i am calling daily, all they tell me is they will look upto the issue and calll me back in 24hrs.. we are leaving for thailand soon and havent still been able to clear the issue with makemytrip...

I booked Air France ticket for Delhi to Libreville (Gabon) for travel on 13th Feb 2017 through Makemytrip, but I was shocked when I was made to wait for over 2 hrs to check with valid ticket, passport and Visa for Gabon.
Air France staff at check-in counter after making me wait for 2 hour informed that I cannot check-in as I do not have valid visa for France.
Neither Air France nor Makemytrip communicated to me orally or in writing that I need Visa for France also for travelling to Gabon.
Due to deficiency in services of both Air France and MakemyTrip, I went through harassment, mental agony apart from huge financial loss for not being able to visit Gabon for business meetings.
When I contacted Customer Service of MakemyTrip on line at around 10.30 PM on 13th Feb 2017 from Airport, Mr Alam of MakemTrip told me that it is my fault and due to no-show no refund will be give for this Air Ticket.
When I questioned him how he can say that there will be no refund for no fault on my part than he ask me to hold and he will check with Air France. After keeping on hold for more than 15 minutes, Mr Alam informed that I will get refund after deduction of cancellation charges of Rs 9, 197/-. and accordingly I go two email msgs from Makemytrip in one msg they mentioned cancellation charges as Rs 6, 458/- + MakemyTrip Service Fee of Rs 649/- and in second msg they mentioned cancellation charges as 9, 197/- + MakemyTrip Service Fee Rs 0.0.

This purely the case of cheating on part of MakemyTrip and Air France, who made to suffer huge loss and mental agony due to deficiency in their services by not informing me requirement of France Visa also for travel to Gabon (West African Country).

I shall very much appreciate if this matter taken up strongly and both MakemyTrip and Air France are heavyly penalised for harassing their customers.

Regards
Mahinder Pal Singh

I am pissed off explaining my problem so many times. Simply I have tried to book train tickets on Jan 17, 2017. It was unsuccessful but my money has been deducted from bank. I haven't receive my money till now though I have been waiting for more than 14 working days intimated by the customer support. Check the mail copy attached. What the hell are they doing? I want my money back.

If you are a salaried employee and need a right invoice to claim money from your company and if you are taking a decision to book through Make My Trip...you have invited a trouble. This is a manipulative company which does not provide invoice unless asked. Be careful to check the right check-in and checkout dates on the invoice, make sure they mentioned the right Hotel name on the invoice, ensure the tax break up and the amount you have actually paid is featuring over there. I am struggling to get the right invoice for my booking made on 23rd Jan even today, on 12th Feb. You will get bunch of jokers, every time a different joker, who will expect you to tell the same thing again, with no solution. You can reach up to Executive, Team Leader, Supervisor and Manager level. however, Arnab Chakravorthy who has created this insensitive, incapable, and irresponsible cheaters will never come on call and the mentioned hierarchy will never be able to provide any solution on this. There is no escalation matrix for complaint in this company, every time, you will start the same request fresh. Please avoid this company unless you have lot of time and appetite to deal with thick skin people.

I have cancelled my flight booking in the previous month itself. I am not refunded entire amount that I am eligible for and whenever contacted am only assured of refunding the same but have not yet recieved. Absolutely unethical and disorganised way of working. Today I was contacted by the team again and was assured that somebody will contact me back but no call was received, is this a professional way of working? Or another style of business of making money by the company.

MAKEMYTRIP.COM HAS CHEATED ME... I had booked a Vistara Air Ticket from GUWAHATI To Bagdogra on August 2016 for travel on 1st FEBRUARY 2017 12.45 P.M.

And when I went for Web-CheckIn on 31st Of January 2017 I came to know that the flight is Non-Operational / Cancelled by Vistara in October 2016.

And I Had not been updated till my travel date this is very UNFORTUNATE & LACK OF COMMITMENT from what they say a HIGHLY PROFESSIONAL TRAVEL AGENT.

When I called Vistara Airlines they said They have refunded money to MAKE MY TRIP.COM & intimated them. When I asked why no intimation is given to me they said your Travel agent has not updated contact details with them.

When I called MAKEMYTRIP.COM they said ITs my FAULT, they have intimated me via EMAIL & SMS (AS SUCH I HAVE NO INTIMATIONS), I asked them any proof for this, they were answerless. Then I asked IF they have intimated me the same why my funds are not credited back to me they said THEY DONT HAVE SUCH POLICY. Customer has to beg for his money in front of them.

And then they said we can provide any next ticket available which is of no use for me as I had all connecting flights, hotel bookings & taxi bookings.

Finally the pre-poned the booking 2 hours before for which I objected as I will miss that flight because I had a connecting flight from New Delhi to Guwahati but they forcefully did that booking in compensation from that as they dont have any other option available.

And I missed that flight & when now I am asking for refund they said they will not refund my money do what-ever i want to do.

I want my money with compensation for the Mental harassment done to me for such an unethical & Non-Professional behavior.

Nimish Kansal
[protected]

Why??
Who asked u when u promised that u were processing refund because of fault of mmtpl?

From: navin gangwani
Sent: wed, 08 feb 2017 16:12:15
To: "[protected]@rediffmail.com"
Subject: re: reg.: refund-rs.600/- due to mistake in booking by mmtpl

I was trying to make discount for your upcoming trip.

From: [protected]@rediffmail.com [mailto:[protected]@rediffmail.com]
Sent: 08 february 2017 16:09
To: navin gangwani
Subject: re: reg.: refund-rs.600/- due to mistake in booking by mmtpl

Were u sleeping till now?

From: navin gangwani
Sent: wed, 08 feb 2017 15:31:09
To: "[protected]@rediffmail.com"
Subject: re: reg.: refund-rs.600/- due to mistake in booking by mmtpl

Okay let me talk my backend to process the refund of 600/- inr.

From: [protected]@rediffmail.com [mailto:[protected]@rediffmail.com]
Sent: 08 february 2017 15:29
To: navin gangwani
Subject: re: reg.: refund-rs.600/- due to mistake in booking by mmtpl

Right now no plan for upcoming trip.
Also who will go with mmtp, the worst service provider.
Why i should suffer for yr. Default. Pl. Get it done immediately otherwise i will be forced to take up this matter with your managing director.
The question is not of money. It is a matter of extremely poor & disgusting service.
Thanks
Kripakar varshney

From: navin gangwani
Sent: wed, 08 feb 2017 15:19:21
To: "[protected]@rediffmail.com"
Subject: re: reg.: refund-rs.600/- due to mistake in booking by mmtpl

Hi sir,

We can offer you discount of 4, 000 in your upcoming trip instead of discount..

Please advise will it be fine.?

Rgds,

Navinj.

From: [protected]@rediffmail.com [mailto:[protected]@rediffmail.com]
Sent: 08 february 2017 15:17
To: navin gangwani
Subject: reg.: refund-rs.600/- due to mistake in booking by mmtpl

Dear mr. Navin,
Mmtpl should be awarded for its worst service to the customer.
I never thought that mmtpl service is so poor.
No courtesy to sort out the issue & inform to customer.
Thanks
Kripakar varshney

From: "kripakar varshney"
Sent: tue, 31 jan 2017 12:33:40
To: "navin gangwani"
Subject: re: reg.: refund-rs.600/- due to mistake in booking by mmtpl

Sorry. I have not yet heard anything from your side. This is highly disgusting.
Not expected from mmtpl.
Thanks
Kripakar varshney.
From: navin gangwani
Sent: tue, 24 jan 2017 18:19:52
To: "[protected]@rediffmail.com"
Subject: re: reg.: refund-rs.600/- due to mistake in booking by mmtpl

Dear guest,

It has been raised to concern department. Allow us sometime.

From: [protected]@rediffmail.com [mailto:[protected]@rediffmail.com]
Sent: 24 january 2017 18:18
To: navin gangwani
Subject: reg.: refund-rs.600/- due to mistake in booking by mmtpl

Dear navinji,
Despite your promise, i didn't get refund till date.
Thanks
Kripakar varshney

From: "kripakar varshney"
Sent: thu, 19 jan 2017 16:58:23
To: "navin gangwani"
Subject: fw: boarding pass for pnr v873tv

Dear mr. Navin,
As discussed with you on 17.1.2017 that by mistake yr. Office booked our 3 tickets in "lite"instead of normal. The indigo counter asked us to pay rs.600/- (Rs.200/-per head) for 15kg. Weight-baggage per person.
You have confirmed us that you have initiated refund of money paid by us accordingly.
Pl. Inform us by when we will get.
Thanks
Kripakar varshney

From: indigo advance pass
Sent: tue, 17 jan 2017 13:51:37
To:
Subject: boarding pass for pnr v873tv

Dear mr makemytrip com

Please print and carry this boarding pass on the day of departure for a hassle free experience.

Please have your photo identification checked by airport security and indigo staff at the security and boarding gates respectively.

In case you have hand baggage only (As per stipulated norms), you can proceed to security check with this boarding pass (No need to get it stamped at the indigo check-in counters). We recommend that you arrive at least 2 hours prior to the scheduled departure of your flight. Our check-in counters close 45 minutes and boarding gates close 25 minutes prior to the scheduled departure.

In case you have checked-in baggage, you can go to the baggage drop counters in delhi, mumbai, bangalore, chennai, hyderabad, kolkata, kochi, ahmedabad and pune.in other cities, you need to go to the regular check-in queue to deposit your baggage.

Thanks and regards,

Indigo

I Rahul Sharma I Am Again Complainig Against My Refund That Is Not Recived
My Complain Is I Am Nooked tickets of Train From Make My trip They Deducte My Amt 1109 From My Account But Not Booked The Tickets They Did Not Refund My Amt I Am Already Complaint 2 Time But My Refund Is Not Recived I Want My Refund So Please Do Something My Contact No Is [protected]
Thanking You

I have booked a hotel on nov 2016 and cancelled it on 2 jan 2017 and now it's more than a month and i haven't received my money back whenever i call to customer care they only make excuses and no one is helping me when i talk to them they said talk to your bank and get it in written from your bank manager that bank has not received money i tell them that manager is not so free that he will give me in written because this is not his problem, i have given my bank statement to them and it is clear from my bank statement that i haven't received my money every time i call them they said we will talk to our accounts department and then we will inform you but now it's been a month and i have not received my money back these guys are giving me some reference no and saying that this no confirms that we have given your refund and now it's your bank problem we can't do anything plz help me what i do

Dear Sir

I was thrilled and very happy that I have chosen mmt as travel planner, After watching TV commercial I had got faith in your brand and chosen you as I didn't had fear of loosing money in case of cancellation... but to my surprise it was fake tv commercial and reality is something else

I am extremely disappointed with pre and post booking behaviour of your executive Vishali thakur and kanav Khurana where successful in mis leading
I have requested for destination change in travel from Thailand dubai and adjust my booking amount to that... but now they are saying my booking amount will go off will not get single penny back or adjusted..

Need a justice give justice if you are a ethical company

My booking I'd is - IN1701B0S3098823

And my contact number is [protected]

I! my experience with makemytrip (Singapore&Malaysia delight) Makemytrip booking ID: IN612B9S2553043 Booking Date:02 DEC 2016 (Travel Dates:23JAN TO29JAN 2017)
-- Package 3, 12000 for 4 persons (included 2 senior citizen) Departure from Chennai.

i m just sharing my holiday experience pros and cons:

PROS :# i Would really appreciate Ms.Seema Ganji, Travel expert who was very detailed, travel/visa/payments
initially i had plan for travelling only on July2017 but the way her follow ups, i convinced my self and booked jan2017 itself
seema was very helpful, on all my doubts, i m travelling abroad for a first time had bunch of questions&doubts, she was patient&kind
she was available all the time when i had doubts. Thanks Seema.

# Visa Support Swati Chib/Karthick (Chennai office) Dimple. done a good job.

# on Arrival KL Airport Pick up was on time. and got the trip details and new sim card as they mentioned in package.

# Stayed 3 day in Hotel Swiss Garden, Pukit pintang KL which is located on central city, food and rooms and service was pretty good

# Pan Asia tours and travels.. taken care of our sightseeing KL town and Genting highland.

# Went from malaysia to singapore by coach reached Singapore. the coach was pretty good and comfortable.

# stayed in Hotel Ibis Novena in singapore. had good continental food and comfort rooms.

# went singapore city tour and sentosa, Luxury tours and travels taken care of our sightseeings.
(sorry not much pros to write and also lot of cons to write the page wont enough)


CONS:#Booking with Air Asia ..Had a bad experiences flight was total cramped .. while a booking the package u guys said food included in the air
but no food in the flight .. flight departure time was morning 8:30 am I told my parents tht food will be provided the flight.. so they dint have break fast
but during journey .. they felt hungry... and tired..( they are above 60+) ( i felt should need even more clarity of explanation about flight bookings)

# Pan Asia Tours and Travels .dont have guide i guess .. only drivers played guide roll ..they kept mouth shut dint explain abt city/culture/history even if we asked they refused, ,
not up to the mark dint follow @ all the itinerary of MAKEMYTRIP few drivers are rude.. ( as if we are come for a free trip) ( i dint Expect this form MMT)

# All sightseeing given time was minimum 10 Maximum 15 minutes. we all almost running ..behind drivers. ( just imagine my parents had terrible knee and back pain)

# you wont believe during this 7 days .. we have not had lunch..they dint give time ( very poor organised ) thank god had few packets of biscuits. some how manged)

# with in 2 hours they finished city tour came back room @12.30pm MMT guys tell me one thing we have came here explore the country not simply sit back in hotel room.

#we are Hindu religions my parents mainly came Malaysia to see the Batu caves murugan temple. but driver gave only 10 minutes take picutes.on the entrance, he have not allowed us to go up to the
temple, why the hell we came all the way to malaysia just to see entrance of the temple? Disappointed lot. reason drives says he dint have time he has other group of tourist to pick up.
we dont want all the stupid reasons do we are not paying money? are they just white papers?

#all the time drivers was shouting and rushing ... rudely they behaved they are kings of malaysia they treated everyone as school students

# we all felt this not pleasure holiday trip..this is army camp.. MMT should answer this they are not keep up the word as they promised why did not followed itinerary? whats wrong with u guys?

# driver was insisting from day one, about punctuality i[censored] all not on time i ll leave from the spot. but why the hell we all waited almost 3 hours in Genting Highland for a pick up.. reason driver gave
he had other pick up its Ridicules!!! pan asia should learn customer service.

#itinerary chocolate factory .. sorry its a chocolate shop not a factory they forcefully try to sell there expensive chocolates... not worth for money ( Wasted time)

#thank god painfully Malaysia trip was finished stared in the couch to Singapore.. one full day wasted in bus travel, its approximately 500 klm (SEEMA should hv informed abt this i would hv taken
flight to Singapore just one hour flying.time i would have save the day. ) bus started 9:00 am from then he did not stop the bus till reached the Singapore [protected]@ imagine majority of passengers above age 50 everyone
almost fainted.(no food no water no washrooms for 7 Hrs). driver is heartless person VERY VERY un organised peoples... MMT u should answer this!

# I would Seriously wont suggest MMT to my friends and customers.

# flower dome in singapore it will take 2hrs see the place but agent gave only 15 minutes, S.E.A Aquarium it take 2 hours but only 10 minutes,

# universal studios need full day.. but only four hours allowed.. wen i asked agent he said dint have time to go night safari.. as per my itinerary night safari day 1 but they
said dont have enough people to go to night safari what is all this .. MMT?

#Over all my experience
#Dint follow the itinerary
#Dint keep up the word
#Rude agents and driver in both a country (pan asia & luxury travels)
#Not worth for money
#Had a bad holiday trip trying to forget.

( LEARNT FROM THE MISTAKE HERE AFTER I NEVER EVER BOOK A PACKAGE NOT ONLY WITH MAKEMYTRIP OTHER COMPETITORS ALSO)

HERE AFTER I USE MAKEMYTRIP SITE TO BOOK FLIGHTS AND HOTELS NOT ITINERARY PACKAGES ENOUGH IS ENOUGH BYE BYE FOREVER (MAKEMYWORSTTRIP)

On 3rd February 2017, i booked my flight from srinagar to jammu with ID NF[protected] but unfortunately due to some technical reasons i was informed by MakeMyTrip team that my booking has failed while they assured that they have submitted the refund amount to concerned SBI bank and full amount of Rs10816 will be transferred within 1 working day. but two days have passed and my account is not yet debited. now talking to the customer support they extended the refund date to next friday. Now looking at the complaints of others, i feel like MakeMyTrip is on a fraud spree. i request you kindly go through my complaint genuinely otherwise i will sue this company in consumer court and will take into account media as well.
Booking Name: Moomina & Sabzar
Booking email: [protected]@gmail.com
Booking mobile number: [protected]
Booking Date:[protected]

By your negligence i am not able to attend my interview at jammu for assistant professor. you have killed my chance of being appointed as Assistant professor in central university...

address my problem immediately

Makemytrip india ecommerce portal is now declining in customer compliance on a sharpest rate and through a nexus with few unreliable hotels, fraudlent in nature it started exploiting its old valued customers in worst possible way.

Never go with advanced booking as your chance of refund is virtually zero incase of booking cancellation on or one day prior to your scheduled arrival.

I myself has witnessed such a bad practice last month against a Makemytrip ref ID[protected] and apparently lost a considerable amount only because i opted for advance booking despite of clearly mentioning in their portal of free cancellation till the day of check in.

There are countless exchanges of mails and communications post this issue raise, but everytime ended with their robotic irritating reply ended with an apologize that we are sorry, refund cant be possible.

What I personally experienced, instead of listening and understanding customer grave inconvenience, they keep supporting and cooperating their hotel partners wrongfully and discriminately towards pressurised the client for closure..

I was used to be a customer of MMT and i frequently travels, always go with advanced booking option.

I have all documented records o[censored]pdates that i used to share with them from time to time and even voice recordings of their customer care executives suggesions.

I strongly suggest, avoid this application and still if you most, then you must go with pay at hotel instead advance booking.

You can contact me for more details if necessitate undersign.

Saurav swain
[protected]