MakeMyTrip India Complaints & Reviews

I have booked a return flight to Kuala Lampur for 18th Aug and return on 26th Aug. Ticket No: NN[protected]. This was booked under the offer: SUMMER and with the condition that I will get a cash back of Rs. 9000 per ticket. I had booked it specifically for the offer. When i put in the code it told me that it is available only for Citicard and I paid it with Citicard and it accepted the booking. However, after booking it came up that it is not applicable to KL. When it can pop up for the right card, why is there no pop up telling me the destination is not applicable? I would like a refund for the same. I am a MMT app loyalist and getting treated badly. Your 1800 no is not working and I have registered complaints on your FB page and Twitter.

I booked a ticket on 23 may of rs 15, 426 using makemytrip. The amount was deducted from my bank account but i was unable to book the ticket. They (Makemytrip) sent the entire amount to my wallet and are not processing the amount to my bank account. Although they are saying that the amount will be reflected in your bank account within 1 day. Now they are saying that it was automatic generated mail. I don't have enough money in my account to book another ticket. I am waiting for the amount they should send me.

I tried to book two way tickets from chennai to Singapore, after payment is made, i got a message that the booking is failed and i will get full refund for the amount i paid. But after a day, when i checked my booking reference, it showed that one way ticket is confirmed and the other way ticket is failed. But that is not my problem and the initial message didn't conveyed the same. So refund was given for the journey where the booking failed, but for the other one, they didn't refunded me till now. I called them next day itself and explained how i will go with just one way, and within next 24 hrs, the prices had gone up and hence i asked them to refund me fully as it was a failed transaction. They cancelled that ticket also, but nothing progressed further. I tried to call them several times, everytime, i am getting standard message that they will escalate to the concerned department and i will get the refund. Till today i didn't get my refund or even what is happening there, nobody called me so far and no proper response from them. My booking reference is "NN[protected]" and ticket booked on 8th of May, and the cancellation for one way is initiated in the system on 10th of May, today it is 27th may and no progress on that refund.

Hi
This is to inform you that while booking a ticket (2 passenger, booking id nu[protected]) today there was an error "system error and booking not done and amount refund initiated"... I recd a similar mail and a text msg from mmt confirming the same...
Then i have booked the same ticket in a different bus (2 passenger, booking id: nu[protected]) which was successfully booked with confirmation of tickets from mmt... This bus was boarded at 26th may, 9:40pm...
Now i recd a call from a different bus asking where are we as we have booked a ticket with them as well...

Now i am confused that whether the ticket was cancelled or what is the refund status...
Kindly confirm the same asap and resolve the issue!!

Pfa... The mail and the text msg from mmt is attached herewith for your kind perusal...

Thanks & regards

Samit mukherjee
Pune
[protected]

I made booking for Dubai but some reason cancel same day but executive Ravi Kant negi misgide me 2-5 day he not cancel the booking lastly asked your money lapsed very bad service I am not give any booking to make my trip and goes to consumer forum refund time is much more taken and service is very bad for any query
Booking I'd NL[protected]
Arvind Tripathi
Mo.[protected]

This is to inform you that my i have done the booking with make my trip for the first time and i had a very terrifying experience. I had booked a ticket for my mother mr meera boruah from my id for 8th of june for guwahati - kolkata but the booking came on my name pranamika minhas. Then i immediately called up and spoke to sakshi customer care. She told me that yes she could see that the booking was made in meera boruah 's name but due to some reason the ticket was issued on my name. She said she will get back to me but no one called back. Today that is 26th of may when i called up to check my complaint i was told that nothing can be done but i still insisted that they should trace the call and find out but again no respond. I called in the evening again and they said it would take 24 hours more. I got this to ticket thinking it's going to cost me less but if i have to cancel again then it's going to cost me double. I would also like to put in note that i m flying guwahati delhi the same day 8 th. So it's not possible i take two flights at the same day. Please find the attached copy of the tickets. I had got my moms ticket for 6 th but postponed it for 8th sending a attached copy of the same. Please help me to resolve this it is to much of money for a small time person like us to spend so much with minimum earning. The airlines is saying name change is not allowed. And i need to cancel and re book my ticket.

I booked an international hotel through MMT in for which amount was approx INR 16000 for 2 nights for 3 people with breakfast.

When I booked the hotel, amount was immediately deducted from my account. After a while when I did not receive the confirmation, I realized that the hotel was not booked yet the amount was deducted.

I thought that I would book the same hotel again but I found that the amount of this hotel was raised from INR 8000 per night to around 12000 per night.
So, I could not book this hotel.
I had to book hotel for 'next day' so even booking was urgent.

When I contacted customer support from Germany (I live in Germany), I was told that I should book another hotel. Previous amount was deducted and I was asked to book again and wait for refund of previous amount.

Even now I agreed to it and thought of booking another hotel of same category that I was booking earlier.
Now I realized after the search that the minimum amount of hotel for this category was approx 11000 per night without breakfast and with breakfast it would be additional INR 3300 which means around INR 24300 for 2 nights with breakfast for same stay which was earlier in INR 16000 for 2 nights and with breakfast.

Which means I should pay an extra of approx INR 8000 just because of technical error of make my trip.
I again talked to customer executive and he told me on the record that he will get some compensation for this.
He shared his mail id, and since then I have been following up on this issue.

It has been a waste of my time, money and more importantly a mental harassment as the gentleman after doing big promises just do not respond to the mails anymore. Last response I received officially from MMT was this

'The case has been escalated to our corporate head office team our highest level escalation team'.

It has been a month and I have no update from MMT. I am really saddened by the behavior and would like to file a complaint against them asking for compensation for the time, money and harassment they have caused.

I had done several bookings on it earlier and even my friends in Germany book through this site on recommendation but I think its high time MMT changes its complacent behavior with its customers.

Hi,

Booking Id: NF[protected]

The amount of 2682 was displayed on my screen while making the payment and I applied my make my trip wallet as a payment tmode and 217 was the share which was deducted friom my wallet. How ever I got charged for 2682, instead of 2465 which was after all the deductions and was the gross amount.

Please help me through and maintain some integrity and terms for payment on the website and respect the laws of business.
This is very dissappointing that, something else is displayed on the screen and something else gets deducted from the account and finally when i finally got the receipt that was of totally different amount

Sir, my grandson is making journey on date but the conductor not provided steel seat and accommodated to another passenger to his choice and harressed to my grandson and compelled to take another seat starting journey from kanpur to gorakhpur on 22nd my 2017 at 9.00p. M. Journey customer ayush yadav age 14 years. Kindly lodge complaint against bus conductor. Regards,
S. P. Yadav
Mobile [protected]

Hello, make my trip
on 19th of may 2017 i made a booking for a flight from chennai to dimapur
which was cancelled and requested for a refund, i was given an automated message and checked the site for refund status, it was shown that the refund was successful but the numbers are not reflecting on my account.
My refund is supposed to be rs.13830, but it is still not reflecting in my account, its been 3 days now please look into the matter.

Booking ID - NF[protected]
cancellation No - IN[protected]
email id used for booking - [protected]@hotmail.com
phone no used for booking - [protected]

hope to get help early as possible.

On one international flight booking, I received 2500 my wallet balance with the expiry date of 3 months from the date of booking. When I login, I can see the mywallet balance of 2500.
Eventually I happened to make some other international flight booking. On the payment page, it showed me the message that ' I have 2500 my wallet balance, please login to use'. To my surprise, when I logged in it said I didnt have any money.
I tried to log-off/login, but of no help. I tried to book after some time but that too without any help.
Called customer care 4-5 times. Every time they kept on transferring my call to multiple dept, but none seems to care / or provide any resolution. Each time they disconnected it after multiple routing.

Is the mywallet some kind of fraud ? Has anyone faced the same issue?
For sure, will not use makemytrip again.

I wanted ticket numbers of individual passengers for flight from Chennai to Delhi on 05.6.2017 and Return journey ticket nos. of above on09.6.2017 with individual fare to enable us to lodge claim in our office.

Inspite of repeated telephone calls your office is showing scant regards to the customers who are made to waste their time in listening to bloody music.
If I do not get the above information by 8.00 pm tomorrrow, I will take legal course of action.

My e-mail: [protected]@gmail.com

Iam very saddened and bitter to inform that inspite of beign a dedicated and continued customer of make my trip the kolkata office has done the most pathetic outrageous atrocity. In our 9 days tour from 10th to 18 may, 2017 last 2 days were scheduled at Kasauli in chandermukhi resort. But to our utter dismay we found that the resort was located 25 km away from the main Kasauli town in a derelict place called Jabla beside the highway. The reason when asked given was that since it falls in kasauli tehsil, so technically nothing wrong!! Just imagine if i ask for a hotel booking in kolkata and i am given a booking in Baruipur since it also falls in kolkata pincode!! Did we book to stay in aksauli tehsil or akasuli town? Just to cut money and profit, MMT ruined our entire stay in akasuli as we were so far away from town right in the bottom of hill whereas the cool town was up in the hills 25 km away!! So much for beign a valued dedicated customer...

We booked a resort - recluse resort in coorg for long weekend in may'17. We were family of 6 with senior citizen parents, and one 3 year old kid. On reaching the place, the hotelier punit completely refused to give the rooms even after showing confirmed mmt hotel vouchers and we had spent as much as rs 30000/- for two days for two ac rooms. The hotel guy said he blocked all rooms on 21apr only, and still the booking was available in mmt website on 24apr. On the same day, we made several calls to mmt but of no use (Everytime they said some concerned person will get back in 15 min but nothing happened). Our whole trip was wasted and mmt didn't make any attempt to resolve the issue. Worst part is, we are till date struggling to get refunds for the rooms and in the calls, mmt agents ganged up and advocated for the hotelier! So, people take a lesson and pedge never to use mmt for any booking as it is an unprofessional and fraud company. We demand a complete refund of the booking amount as a result of all the trouble and fraudulent behaviour of makemytrip.

I book a trip from makemytrip to sikkim for 7 days 6 nights.
My trip was start from 18 may and end at 24 may 2017. Standard hotel check in time is 12:00 pm to next day 12:00 pm.

My flight start time is 3 pm means my hotel check in time at gangtok is approx between 8:00-9:00 pm my whole day is wasted.

Also they schedule my return flight at 5 pm means i have to check out from hotel approx between 1 or 2 pm. For just 1 or 2 hours they charges me for hotel room. Also my whole day is wasted.

Means my 2 days are wasted. Instead of 7 days my trip is of 5 days.
They fooling peoples by saying 7 days trip and count full days as a trip day even you stay in hotel for a single hour.

I do a complaint regarding this to there customer support but not give any satisfactory resolution.

I need to refund 2 days hotel room amount.

I have been booking with MakeMyTrip for years now. I wanted to book hotel in Goa. After browsing for some under my budget I was booking for a hotel named "RESORT RIO, GOA". The prices shown at the time I was booking was Rs. 2487/-. I booked one room first and happen to pay Rs.6000+ including tax. Now I was booking one more room in same and the prices shot upto Rs.12000 odd. I asked a couple of friends to look into the booking and they were able to see the cost to be around Rs.3000 odd. I was supposed to complete the booking for 2 rooms for 4 people. But MMT cancelled the booking.
I took on to twitter to complain about their response to me. They called and said 1 room is booked and the other one cant be done as the prices are not same as they called me after 2 days. I said ok fine then why did you people call? They called to resolve nothing so I cut the call. They called me back and asked me to make the booking for new room in same resort and they would be refunding the extra amount paid through my card. i.e, whatever is paid over Rs.6000 would be refunded. I booked the room and it was costing Rs.15000/-. They ping me saying they can only refund Rs.6000/- which was pathetic. They were contradicting themselves. So now I have asked them to cancel both. And resulting in booking through some other website.

I have attached two documents with this mail. First one is what was promised as per cancellation charge and second what is being deducted after cancellation. Rs 4000 extra is being charged here.
I am trying to connect with them but no one is repsonding on their customer care numbers. Please let me know of such details. I would request to please look into this issue and let me know what can be done.

Best regards,
Kunal,
+[protected]

Hello,

I booked following room for today and tomorrow night. While on the way to Ooty now I called their number to verify. They told that this hotel is closed for renovations. I am with my wife and kid, do you people have any sense what we are facing. I had made hefty payment of nearly 10k. Also you people have called them to verify if it is open and yet you have not informed me. Is this professional? I called you call center it will not connect at all!!

Later i was able to contact call center and got the refund, but i was told to submit the hotel booking bills where i and my family had to stay at the last minute booking through some other channel. I was told this will be reimbursed. But i am made promises but no refund. Please find below photos of hotel bills and other communication on reimbursement.

Hi
I tried booking ticket through MMTApp and making payment through gift card of MMT. But it sounds strange that they are charging convenience fee on making payment through their own gift card. I can understand if it would have been credit card of some bank. But charging convenience fee on their own gift card is highly unacceptable.
Please look into it.
Regards,
Mudasir
Email [protected]@gmail.com

On 26/02/2017 i had booked two tickets from delhi to mumbai for mr. Kishorkumar sheshappa suvarna and mr. Sunil ramchandra daspute through make my trip.com. It was air india flight and i paid by rupay card. Within a second the amount was transfered to their account. Somehow i had to postpone my work and cancel the ticket. I put request for cancellation. The cancellation was sucessful.
They gave me the cancellation id : nf[protected]

They mailed me the account as follows:

Total price...... 16338
Total airline penalty...... 4000
Total make my trip service fee... 600
Total convenience fee...... 450
Refund amount...... 11288

It was also mentioned they require 3 days time to make the refund.

But they did not make refund in three days time. On talking to their support team they said because i have used rupay card they require 21 working days. I kept waiting for 21 working days. I kept on talking to their suport team on various days. Different boy or girl came on the line and asked for 72 hours or 12 hours or 36 hours and so on... To resolve the problem. They also said there is some technical problem in payment gateway and the issue is referred to some higher ups,... And so on... I had asked them "while receiving our payment you take it in 1 second even though it is a rupay card. Why all these excuses in making the refund?" they asked me to share my copy of account with bank to verify whether the refund is already credited to my account. On 12/04/2017, i mailed my bank account copy to them. The funniest part is the so called experts who come on the line have no access to the accounts dept at all. They are trained to talk nicely and politely. On several occasion i requested the so called experts to talk to my bank manager or make me talk to their accounts department for which they are not agreeing. They have a peculier system of working which creates hurdle for customers and not solve the problems.
Till date my problem is not resolved and i have not received my refund.
I have recorded all the conversations with their representatives and saved all the mails, which i am ready to share with you in case of need.
I would be greatly obliged if you help solve my problem.