MakeMyTrip India Complaints & Reviews

It has been been almost 15 days and you all have not yet refunded the money to my account. This is really rediculous.we have booked a hotel at 23rd of december 2016 at mysuru.it costs almost rs. 1000. the money got deducted from my account.When we went there we did not get any accomodation.they refused any room to be vacent.I also complained earlier.you told you will refund the money back.Still i did'nt got a single penny in my account.please refund as soon as possible.

Makemytrip india complaint status update [id: 1454746]... No response has come for the said complaint. I will go to court if not taken any action. These makemytrip and indigo people have no right to torture the consumers by causing inconvenience and not returning amount and harassing them without taking proper response. It's better to go to court and get the justice.

On nov 1st we tried to make an international booking via mmt over the internet. But as some technical problem occurred it did not work so make my trip (Mr deepak chaudhary) called us and we continued making the booking on the phone. We were asked if we wanted to pay an extra amount in order to make the date changeable up to a year. We cannot remember the exact amount. But we agreed to this. However when we indeed tried to change the ticket, we were told that the ticket was not changeable so we lost most of our money.

We find it not acceptable that the oral information we received was misleading: we were told the ticket was changeable for an extra fee, when it was not.
The information on the ticket was incomprehensible phrase for an average consumer: crucial information should not be communicated with a acronym: “rir date change fee before departure n p +500 inr”. Mmt claims that n. P. Would mean “not permissible”. An average reader can not know that, particularly because of the “+rs500” behind the acronym. It makes no sense to charge money for something that would not be possible. So np would more likely refer to something else that includes a condition (“as available” or something like that)

We have booked a complaint about this on dec 22 and received a confirmation that our complaint was received (Id[protected]. This is now more than 10 days ago and we still have not heard back from mmt.
Thank you for looking into this matter.

Bitter and worst experience of customer service by makemytrip.com

Last friday i chose makemytrip over other online services like yatra.com
And goibibo. Now i am totally regretting on this decision.

I had booked a resort for the new year's eve. I did book a room for
In ashok beach resort pondicherry.

After that i had to modify the date of the booking. I tried for
Almost 5-6 hrs to modify with all possible options.

Option1
To modify with the same hotel with different dates. This ended up in the internal server error

Option 2
To modify with some other hotel on a different date as on the changed date the particular hotel was booked fully.
This also ended up in the internal server error.

The message everytime i got was "there is some internal error. Please try again."

This was really disgusting as almost 5-6 hours was wasted doing this same thing.

The customer support was not at all helpful. The most disgusting part
Was that i had to wait for almost 2 hours to speak to the customer support executive.
The wait time in the beginning was 5 mins and after 3 mins it used to increase by 20 mins. This happened multiple times.

After that also there was no proper resolution given to my problem.

This has spoiled my whole new year weekend.

So guys think well before choosing makemytrip.com

Sir,
I have booked room at jaipur on 1 jan and confirmed room by yourside but after half and hour around 10 they call me and say about hotel change and provide other hotel within 1 hrs but didn't get their respond and i have contact mmt but after 3 time they give same response that they are trying and provide me hotel and again they provide me the same hotel and hotel person say that they don't have room vacant. and finally i got room after 12 pm. Actually hotel have the vacant room in morning but due to heavy rush on that day they wanna sale it on more price and they say me to cancel room and take room costlier so they are making fool at all and in between your communication they have wasted 200 rs by auto to go at hotel 3 time and at last they have provide me worst room with bad facilities. So I want my full refund with full expense that i have wasted due to your service. Otherwise I will take strick action against your service and make complain to consumer court.

This is with reference to booking ID NH[protected] and cancellation number IN1612R9S2733138. It is surprising to see that it's been more than ten days now and the refund amount has still not been refunded. The customer care says it will be done and has no clue what to say beyond that. When will it be done? They say they have "processed". Now "processed" is a very clever and vague term. They think we are fools. How much time does it take to refund an amount in 21st century? I am surprised at such irresponsibility. MakeMyTrip has completely taken away the trust factor from me as a customer.

Dear sir/mam,
This is Rajan Bisen, I was book my ticket on 4th Nov but this ticket was cancelled on 18th Nov of the date of journey is 23 nov from Chandigarh to Pune. There 2 members but one ticket was cancelled and money was not refunded on respective account. Plz help me about this issue, this was too long period but my money was not refunded. Plz

R.sir I have booked a hotel online in Indore dated 9.12.16 using Axis Bank card no 4459 by mobile no [protected] mail id [protected]@gmail.com amount have been deducted I.e 1484 and room was not booked. Till today the deducted amt is not refunded. I have called and sent email also but no response has been recvd kindly let me know how much time is required to resolve the complaint and arrange to refund the amount in my Axis Bank account.

MakeMyTrip Information:
MAKEMYTRIP BOOKING ID: NF[protected]
BOOKING DATE: 18 NOV, 2016
From AGARTALA to KOLKATA - By Indigo Airlines,
Date of Journey - Dec 04.2016
INDIGO - 6E 833
PNR -ZDE38D

Above said flight of Indigo Airlines cancelled due to bad weather and it was informed to me to replan my flight for 05.Dec 2016.But clearly, I informed that I am not in position to reschedule my flight so cancel my ticket and refund my fare.It was informed to me that refund amount will be sent immediately .Till now refund amount is not paid to meThanks
Arabind Nath
[protected]@yahoo.co.in
Mob.-[protected]

I made 2 bookings by using my icici bank debit card for a 20% cashback offer on taj hotel. I already had rooms confirmed directly from taj hotels, but since they advertised in the paper for 20% cash back, i cancelled from taj hotels and made the same bookings through make my trip. I kept calling their call centers several times to ensure i get the cash back. Everytime their agents acknowledged my bookings and said i am eligible for cash back. I luckily happen to have one of my call recorded from the auto call recording app. Prior to check in at taj deccan on 23rd dec one of the agent said that i will get the cash back within 72 hours of check out and the check out was on 25th dec. Then since 25th december, i have been calling to check the status of cash back and make my trip is trying its best to deny this cash back. I have made 2 bookings under this offer and i am eligible for a cash back around rs.11, 000/- but sometimes they say that i have not applied the code at the time of booking, they are trying to find the call recordings of the agents who acknowledged me the cash back from past 3-4 days they didn't find the call recording and now they have come back saying that they need a proof of cash back offer being applicable for icici bank card. They say that it was only for citi bank and axis bank where as they were offering additional discount of 10% on and above the 20% for axis and citi bank credit or debit card.
They are just trying to waste time so that we get fed up and leave the money. I have wasted a lot of time and gone through a lot of stress due to the same as i had planned my expenses and credit card payments based on this cash back.
If make my trip was not ready to give the cash back offer to it clients, why should they make false commitments.

I received the below mail on 19.12.2016
"Dear Shamna Mol,

Please note that we have initiated a refund of INR 1, 111 against unsuccessful MakeMyTrip Booking ID NF[protected].
It will take us a maximum of 24 hours to process the amount into your account. Post that it might take up to 3 working days in case your issuer bank is private or SBI, else up to 12 working days in case of nationalized bank for the amount to reflect in your account. MakeMyTrip unfortunately has no influence on these timelines post refund is processed.
Apologies for the inconvenience caused.
We look forward to assisting you again!
Team MakeMyTrip"

But yesterday i got a call this is a technical error and this happens regularly with make my trip by one Manager Ismail

Not appreciated by a professional company . Do the needful for the refund
Regards
Shamna
[protected]@gmail.com
Mob : [protected]

We booked a ticket from VTZ to BLR at 18:45 on 26th Dec 2016 for travel date 18Jan'17. We were surprised to get a ticket for 19th Jan vide PNRNF[protected] after making the payment. The fare pertaining to 18th was charged but ticket was issued for 19th. After talking for about hour and a half, and after we sent the screen shots of dates and fares to make my trip executive( Mr.Sukhwinder Singh), we were assured a full refund of Rs.7346 but later a confirmation mail was received pertaining to cancellation for an amount of Rs.4848.

When we called up the make my trip toll free number again to complaint about the disparity in the refund amount, Mr. Abhishek spoke to us for an half an hour without giving us any resolution and then transferred the call to Mr. Atul who tried telling us that a full amount of Rs.7346 will be refunded but when we asked for a mail confirmation with the same amount, he said that we have to accept his word orally and refused to send a mail confirmation and he disconnected the call in the middle. In the above process we spent a precious 3 hours without a proper resolution.

With no fault of ours we have been forced to undergo so much of stress and financial loss. We have all the screen shots with us : with 2 dates on the same page i.e. 18th and 19th Jan and respective fares, and booking page which again has both dates but fare of 18th only. I am attaching all the screen shots.

We are totally vexed with the make my trip attitude in dealing with the customers. Our email id is [protected]@gmail.com

We have booked a hotel named FabHotel Dawn at mysore on 23rd of december.Our bus was late, we reached there at around 12:30 night.when we wanted to check in they refused saying no rooms are vacant.we did't stay there.and this was not our mistake.if there is a room booked you shoul have kept it vacant till 11 o'clock noon. so I will request you to refund my money.they told us to wait for 24 hours.but today its 3 days.

I wish to lodge a complaint against the bus operator, Kanak Holidays for charging full ticket amount but failed to drop at the destination

My friend booked a ticket from Make My Trip from Delhi to Kalka on 9th December, 2016 (MMT Booking ID:NU[protected], attached) (Operator PNR[protected]Operator Name: Kanak Holidays) for departure date : 16th December, 2016.
The boarding time was scheduled for 8:00PM from...

I cancelled ticket as per ID NN[protected] on 02.12.2016 in the name of Manu Dogra from Chandigarh to Sharjah & return and amount was transferred to wallet due to pressing the "transfer to wallet " key by me erroneously.
I have no plan of booking any flight or your other offers.I wish to transfer the amount of Rs.17024/- to the same saving account from which it was paid.Kindly help me.

JASWANT SINGH BANGER
[protected]

Dear sir / madam,
I am dissapointed by the response given by Indigo. I had booked the flight to travel from Goa to Chennai via Bangalore. The flight (6E 617 dated 13.12.2016) from Goa got delayed by one hour to arrive. Reached Bangalore one hour late. Baggage transfer at collection point was also delayed by responsible authorities. Later, when asked for flight 6E 617, from Bangalore to Chennai it was intimated that, flight got cancelled. When asked for alternate flights, no response was given. When tried for indigo customer care no one responded. Forcibly I have to stay in Bangalore and took care of lodging and food. Now I have to take care of my journey on my own. For Indian such treatment is unacceptable in India. Sir, I have also paid convenience charges. But, so much inconvenience is caused to me. Who will pay for all these. I want my flight amount plus stay at Bangalore because my destination was Chennai. Booking ID :-NF[protected] PNR is FBNYQG.
I hope you wil look into the matter. Booking of ticket was done through makemytrip and these people are also not taking responsibility. This type of harassment is intolerable.

I have booked air india flight from mumbai to chennai on 12-12-16 and return from chennai to mumbai on 14-12-16 through make my trip booking id nf[protected] on 08-12-16. (Pnr no. From mumbai to chennai h2r2j flight no. Ai570 & chennai to mumbai pnr no. Yblr6 flight no. Ai93.
Although the flight took off from mumbai could not land in chennai on 12-12-16 due to bad weather and diverted to bangalore. From bangalore by another flight in the evening we were taken back to mumbai.
Although i could not reach chennai and lost my important assignments and the question of flying back on[protected] did not arise as i did not reach chennai at all, i put up two & fro claim of rs.12, 744/- for refund. However, make my trip is not given any satisfactory reply for my half a dozen e-mail.
Today i got a e-mail stating that my case is closed.

I get a shock of my life how can they close the case with out affecting any refund...??

Booked a hotel through mmt, booking id NH[protected]. Was charged 6000(charges) +740(taxes)-1400(discount)=rs.5340
While proceeding to the hotel, I checked again out of curiosity, only to find the same booking available for 2400 only. The hotel staff was ready to give the same for 2000. Please address this glaring disparity in charges and resolve the fraud.

Dear Sir,

I have to book my Flight Ticket from Delhi to Pune in Make my Trip.com Web site and search cheaper flight and when i got the cheaper flight and paid for the ticket price and got ticket from Indore to Pune because i don't know how it's change Delhi to Indore. I have to ask several time with Make my trip help line nos. and they are not considering my complaint and not refund my amount bec. i have lost my Rs. 7650.

Ticket Details:

Indore - Pune | Tue, 31 May 16, 12:40 hrs
One Stop Flight Departure Arrival
Refundable Fare Indore(IDR) Pune (PNQ)
IndiGo Duration: 2h 55m Tue, 31 May 16, 12:40 hrs Tue, 31 May 16, 15:35 hrs
6E-496 Cabin: Economy

Traveller Details


Passenger Names Type
Aditya Saxena Child
Sarika Saxena
Amit Saxena

Payment Details


Total Fare Rs. 14, 919
Discount Rs. 90.0
Convenience Fee Rs. 600


Total Amount Charged (rounded) Rs. 15, 429


Note: Any discount or promotional offer, if availed, has been adjusted in the Total Amount Charged.

Indigo 6E 496 - Indore ( IDR ) to Pune ( PNQ )
Travel Date - Tue, 31 May 16, 12:40 hrs
Sarika Saxena Rs. 4, 300 Rs. 643 Rs. 4, 943
(Cancellation charges) - Rs. 2, 550
Amit Saxena Rs. 4, 300 Rs. 643 Rs. 4, 943
(Cancellation charges) - Rs. 2, 550
Aditya Saxena Rs. 4, 300 Rs. 643 Rs. 4, 943
(Cancellation charges) - Rs. 2, 550
Total Cancellation Amount - Rs. 7, 650
Approximate Refund Amount Rs. 7, 089
Approximate Refund Amount (In words)SEVEN THOUSAND EIGHTY NINE ONLY (INR)

I Booked a holiday package from MMT.
1st hotel booked at Mysore for the 1st day got cancelled just a day before the holiday starts and lower category hotel was offered. I refused, and I took the flight and reached the first destination, hotel was still not confirmed moreover there was no cab at the airport for transfer to hotel. No hotel vouchers for any of the destination provided and no eticket was provided. Had to manage everything on my own. Had to book a cab from airport to hotel and no refund as of now. First day of the holiday was wasted in hotel booking and cab arrangement, second day got the cab as I had to ask them. The hotel booked for 2nd day was pathetic. I was charged for 4 star hotel and it was below 2 star. Could not stay there as rooms were stinky and smelly. Moved to third location where they charged for 5 star hotel and there is no 5 star hotel in that city anyways the 4 star hotel was good. Now there is no refund for the cab nothing for the first two days. No one is answering the calls or replying to msgs. The return flight got cancelled and I have to book the alternate flight myself they have no idea what was happening. Why we are charged so much when we have to manage our own trip. Customer care and higher officials are useless they will call u until you have paid after that no one cares.