MakeMyTrip India Complaints & Reviews

Make my trip had an offer that on Wednesday if tickets are booked by AXIS CARD on applying coupon code MMTWED, Rd. 1200 Cashback will be given in the card. I applied the same coupon. Even it showed that the coupon was applied successfully but did not receive the Cashback. False offer mentioned which caused losses and I ended up paying too much fare.

I have booked 3 tickets from mmt for 16/march/2017 from mumbai to delhi (Indigo air). I have booked the flight of 1:55. When i reached at the airport and gave the online pnr for the tickets collection i have told that the flight has been already gone as the timing has been changed to 1:35.
I have already booked a complaint to the mmt regarding the same and ref id of the same is[protected].
I had received the message regarding the time change around 1:52 from mmt.
I did not receive any information on or before 1:30 from neither mmt nor indigo itself. Now processed refund amount processed is 654 rs. Which can not be justify at all, it was not my mistake refund should be complete booking amount.

If you make the mistake of buying air tickets through MakeMyTrip India you should know that you won't have any rights if you need to change or cancel your tickets. They will treat you as a number, not as a person. They will try to exploit your desperation.They will send you to complain to the airline and the airline will send you back to them! It is a nice scheme of washing their hands. And believe me, sooner or later in your life you'll have to cancel or change a date of a flight. They well know it and they know that even if it looks like they have nice campaigns they know that they will rob (yes, the word is rob!) your money through operations like cancelling or changing dates. And make their money that way! You'll be desperate because the amount they will ask you in order to change your date will be more (Ironically!) than if you do a fresh booking! And you ll be stucked with the money you ve already spent. I give you and example: I purchased two one way tickets for me and my wife for an amount of 42, 714 rupees. They sent me my e-ticket and there is mentioned that to chance the dates I would have to pay per ticket a penalty of 4608 rps to the airline and a penalty of 500 rupees to makemytrip.com. Nothing else is mentioned. When I called to change my tickets, they informed that I would have to pay these penaltys plus, guess what, what they call fare difference! And you know how much was the fare difference? 16000 rupees per ticket. I called them one week before the flight and I told them that I could change to a date in a bracket of 25 different days. But the answer: its always 16000! First they said that the high amount was because they had to do an upgrade of the seats because same letter was not available. I was surprised and asked if the same kind of seats was not available for any of the different days. The first two people I spoke to said no. But after insisting with them to check one of them admited that they had available seats of exactly the same letter but they could not give them to me and besides that the fare difference of 16000 was blocked in the system by Turkish Airlines (the airline company). The first excuse was no longer valid, now the excuse was blaming the airline. And they told me to call the airline. Of course the airline sent me back to them. I advice anyone to buy tickets directly in the airline companies. The agents in the middle just complicate things and they and the airlines use eachother to excuse themselves and have fun watching you dance in the middle. Makemytrip are just parasites.

I booked a international trip on 4th February 2017 to Europe.i paid 40000INR.make my trip was suppose to provide visa assistance by providing all travel documents related to flights and hotels.when I filed visa application, the form filled by visa team was wrong, i had to fill this form again.then my visa got rejected by hungry embassy.they handed over a letter saying ...the stay information given in the documents is false and unreliable reliable.this information was provided to me by make my trip. When I informed MMT that my visa is rejected they immediately cancelled my trip without my concent.as if they are waiting for it. Now they are not refunding my 0000 rupees saying this was non refundable.but my issue is when fault is from MMT side by given in reliable information, then why they are not refunding my money.i want to make sure that my money should be refunded immediately as it's not my fault at all for visa cancellation. Worst case is no one is ready to take responsibility.uts disgusting.if I have to go to court to get my money back I will approach the court for that.thanks

While booking holiday package (Booking ID IN1701B0S3054072), one of make my trip members (Mohit Thakur) has confirmed me that package cost will be 80, 540/- INR including service tax increase which will effect from 21st Jan.

So I have paid INR 75, 525 on 21st Jan itself and the pending amount to be paid is 5, 015/- INR and due date is 19 Mar '17. As I have taken confirmation before booking package, how can package amount willed be changed(added 5K extra) after booking and that too without intimating me?

Same thing has happened already once before booking the package where package amount was changed. Now this is second time where change in package amount was happened.

I'm very much disappointed with their service and the way they gave response. Doing like this is not at all good for customers.

I am surprised by the immaturity in terms of reply i received from MMT cservice regarding my issue. They do not even look into the issue properly and respond with standard terms and conditions of the coupon which are so ambiguos and generic. Here is the issue.

I booked a ticket (NF[protected] using the code FLYMON. I did enter the code as per the coupon conditions. I paid 500 rs through wallet and remaining 9804rs using...

Dear team,

Hi, this is paresh shinde. From last 3days i'm just trying to get a help from your team. And team is just ignore or entertain.
I have booked a hotel at shirdi on 07.03.2017 my bookin id is nh[protected]
Hotel name is: shantikamal bhakt niwas for rs. 2141/-
I had used two gift voucher of rs. 1250/- & 359/-
Gift voucher no is [protected] & [protected]
My payment was debited by bank 532/- & gift voucher is also paid but booking is not confirmed & refund is yet due.
I was trying to call customer care but they just entertained. As per policy refund will be get by 2 or 3 days. On 7.03.2017 i had booked but till 11.03.2017 my refund is not done. I have to travel on 12.03.2017.

Your team is just not supportable. I also call today on [protected] some sadhu attend my call i tell her my problem for half an hour she is putting my call on hold for long time. And after such a long time she told me she is not from gift voucher team. She can't help.
Is this your company is deal with customer???

Please look into this matter i really need help...

Regards
Paresh shinde
[protected] / [protected]

Reference ID:[[protected]] Invoice & Reference ID:[[protected]] Hotel Stay Invoice Required

Above both references id are open and since last 15-20 days I am waiting for my invoice but no response from anyone.

Plz help to share my invoice, else I will swearing that will not use make my trip from next time.

Regards
Divesh
Divesh.[protected]@gmail.com
Divesh.[protected]@huawei.com

Hi, My name is Anant Dhere.
And we have booking one room for three days in pune today, but still not any confirmation received from you. please help us.
Also I have call with your customer care but not answering my call.
My Current Reference ID is :[protected] .
So please sort out this issue right now.
i am waiting for your reply.
this is second time problem received by you.

I made a booking for the flight from Mumbai to Patna (NF[protected]. I did apply the FLYMON coupon code and it did show me that the same applied on my booking. But MMT says the is not applied because of that they can't process my cashback of Rs. 1500/-. I called up MMT toll free number and per them I have not used that code for my booking whereas I have my friend who was present during booking and we saw that the coupon applied successfully....

Hello Makemy trip,

I am seriously disappointed with makemytrip.

I had booked holiday package on 14 feb 2017. I was given the flight timing on the day of booking and I found timing OK for me and booked the package. I had added my 18 months daughter in the package as a infant by making additional payment of 4900 rs or something.

Booking Id: NL[protected]

FLIGHT DETAILS
BOM to IXZ
INCLUDED
WED, 22 FEB'17
GO AIR G8 461
04:15 BOM 07:15 IXZ

IXZ to BOM
INCLUDED
MON, 27 FEB'17
GO AIR G8 462
07:45 IXZ 11:15 BOM

based on that I booked my flight from Ahmedabad to Mumbai Which was as below.

AHMEDABAD - MUMBAI
G8 - 364 Go Air
DEPART 11:55 PM ARRIVE 01:15 AM

I booked return flight from Mumbai which was on 27th of the Feb

MUMBAI - AHMEDABAD
6E - 215 Indigo Airlines
DEPART 04:50 PM ARRIVE 06:00 PM

ABove timing would have worked completely fine if makemytrip would have given me mumbai to portblair flight as the have mentioned in email.

But on 21st of Feb I had received pnr details and flight timing from Mumbai to port blair was totaly different than given to me.

21st feb : Mumbai to Portblair : 9:50 to 13:20
27th Feb: Portbalir to Mumbai : 14:05 to 17:50

Because of this difference I needed to stay at Mumbai airport for 10 Hrs and I needed to book another flight from Mumbai to ahmedabad with additional cost of the 7000 Rs.

Point to be noted that I had made flight booking from Mumbai to ahmedabad also from makemytrip.

I had asked to add my daughter in the package and for which I have made payment.

But day before the trip I got flight details which was completely changed and from the details I was given. I meant my return flight from Portblair to Mumbai was clashing with My booked flight from Mumbai to ahmedabad. I needed to spend 7000 Rs additional and rebook flight again. at last moment. that was only because of Makemytrip.

Another thing is I had made payment for my daughter addition but none of the PNR given by makemytrip had My daughters name in it (between Portblair and Mombai)

that was seriously disappointing.

I booked a flight which was otherwise more expensive if I would not have received cashback of Rs. 1200. I received the cashback but was not able to use more than Rs. 50 for a bus trip which costed Rs. 1600. The balance wallet money of Rs. 1150 was lost from my account.
email-id : [protected]@yahoo.com
Bus booking id - IDNU[protected]
Also terms o[censored]sage of wallet and expiry of wallet money was not displayed at the time of booking flight tickets.

I booked my ticket by following all the details mentioned under this scheme.
I used citi bank credit card and also timing was between 6pm and 10 pm. There was showing this offer code option on home page and went ahead to book by clicking on it itself. But still costumer care is replying that I have not applied this code.

Booking id is: NF[protected].
This is system issue of makemytrip and these guys are making me to suffer the loss for their software issue.
Its a serious cheating issue with a normal costumer. As a costumer I would be able to know what is running under your system. It's your mistake if your system could not identify the coupon code.

I have booked a two way flight ticket from Chennai to Madurai Sat 6th Aug 2016 and retun on Sun 7th Aug 2016 through MakeMy trip site. But this trip was cancelled by the Airpegasus. We got the information from Make My trip.

They also informed that, the money will be returned in 10 days. It happend in Aug 2016. I have called up many times the airline and everytime they say the money will be refunded in few days. Now, it is 2nd Mar 2017 and till now they havent refunded the amount.The booking id is NF[protected]. They also sent an email stating that Airpegasus havent paid them and they will be taking legal action. I called up Airpegasus and they confirmed that there is no amount due for MakeMytrip.

One thing am not clear, Even if Airpegasus havent paid them, I have used my credit card and paid to MakeMy trip.How can they hold my money in this regard.

I have also another 6 tickets through another site on the same flight. I have received the refund within 7 days.

MakeMyTrip is really cheating in this case as there is no real reason why they are not paying the customers.I have been using MakeMy trip for 6 years and really lost trust on them

Dear Sir/Madam,
I had booked three flight tickets from Jabalpur [MP ] to Mumbai dated 18th Feb-2017. I had cancelled all three flight tickets due to unavoidable issue. Regarding cancellation i informed Spicejet about a month in advance & on your helpline eight days on [10th Feb] prior to 18th Feb-2017. Your helpline person tolled me that Rs-7042/ is the refund amount but further Rs 900 & Rs-675 will be deducted & final refund of Rs-5467[Five thousand four hundred sixty seven] will be credited directly to my bank account in six working days. So by 20th Feb my refund amount should have been credited. But till date it is not credited to my bank account. I am highly disappointed with your service & commitment. Immediately credit my refund amount.

Best Regards,
Sunil Nirgude

I had booked my ticket from Langkawi to chennai via Kuala Lumpur (booking id NN[protected]. The flight from Kuala Lumpur to chennai got postponed by almost 10 hours but I was not informed of the same. Me and my then pregnant wife were left stranded for 10 hours on the airport. We also missed our train in chennai and important meeting next day. On complaining to them we only got repeat emails that "we will contact you" but nothing happened.

I cancelled the booking for ID NH[protected] on 8th Feb and was supposed to get a refund within 3 days, but it's almost 20 days and I still haven't got the refund...Since 8th Feb I have got calls from 3 different customer executives who ask for the same information, and promise a resolution at the end of the call Everytime, but I just keep waiting and never hear back from them again..One of them even promised a call back by a senior, which never happened ...So after the harassment at the hands of makemytrip's army of dumb customer service executives, I am posting my complaint here in the hope of a resolution

I was booked tickets for tirupati to bangalore on 14.2.2017, journey
Date15.2.2017. The journey day i received phone call from your travel
Agency (Khushi tourist, ashoka travel) the bus has been cancelled please plan your
Alternate arrangements for your journey, your amount will be refunded to your account. So far the
Tickets amount of rs. 1160/- not refunded to my account please arrange
Amount to credit to my account.
Ticket no. 19854 (Operator pnr. Ts. Mmt41898403jfd).
Bus id. Nu[protected].
Journey dt. 15.2.2017. Time.11.45pm.
Name: n. Chandrapal singh.
Amount rs. 1160/-
Ashoka travel tirupati. [protected].
My mail id. [protected]@gmail.com
My a/c no.[protected]. Of sbi, ifsc:sbin0000580

I was booked package for i was booked package for volvo manali by make my trip booking in1610b7s2137829 name of the package is "manali by volvo - honeymoon special"
Package inclusions:
Promises services :-day 1: new delhi-manali by overnight volvo bus (Approx.1700 hrs/0900 hrs+1)
On time board your overnight volvo bus to manali. The exact boarding time & place will be mentioned in your bus ticket. Overnight in the bus.
Deficiency in service:-bus services provided from delhi to manali is not volvo as mentioned package name itself is “manali by volvo” i was tried a lot to connect with with agent mr. Sumit sharma he was ignore my calls again and again, after i send a mail about bus services to make my trip but make my trip is not responding my mail.
Promises services :snow point with solang valley or kullu-manikaran sightseeing by individual vehicle (Depending on the availability of permit)
Only kullu is covered by they denied for manikaran
Fruit basket & cookies once in the room during the stay
I was booked package for i was booked package for volvo manali by make my trip booking in1610b7s2137829 name of the package is "manali by volvo - honeymoon special"
Package inclusions:
Promises services :-day 1: new delhi-manali by overnight volvo bus (Approx.1700 hrs/0900 hrs+1) on time board your overnight volvo bus to manali. The exact boarding time & place will be mentioned in your bus ticket. Overnight in the bus.
Deficiency in service:-bus services provided from delhi to manali is not volvo as mentioned package name itself is “manali by volvo” i was tried a lot to connect with with agent mr. Sumit sharma he was ignore my calls again and again, after i send a mail about bus services to make my trip but make my trip is not responding my mail.
Promises services :snow point with solang valley or kullu-manikaran sightseeing by individual vehicle (Depending on the availability of permit)
Only kullu is covered by they denied for manikaran
Fruit basket & cookies once in the room during the stay
Fruit basket quality is worst all fruits are expired..

I have booked a holiday package with make my trip with booking ID NL[protected] in the name o[censored]mesh Chandra Yadav .At the time of booking they have never mentioned that the booking amount is non refundable. They have cancelled my ticket on 22nd february .They called on 22nd and that time they told me that if i will not pay the rest of the amount today will cancel the booking and they will not refund the booking amount of Rs 12000. Before booking they never mentioned that the booking is non refundable, today when i received mail in that mail they have mentioned that now they are not going to give me any refund. This is ridiculous how can they do that, this is total fraud that if any person is failed to pay the amount on their due date they will have all his mobey which they have given . Please help me in getting my money back.My contact details are
Mobile No. [protected]
Email: [protected]@gmail.com