MakeMyTrip India Complaints & Reviews

I booked an Air ticket through makemytrip.com . The box for travel insurance was checked and I didn't uncheck the box. MakeMyTrip.com charged Rs. 249 towards travel insurance. The complaint is that the website shouldn't expect the customer to uncheck the box for travel insurance. The user should explicitly buy the insurance if he/she wants it. This is cheating as consumers may not notice that the insurance box is checked automatically.

1. Package was offered with dinner for all nights, additionally 1 Night Candle Light Dinner and Cake but after paying total amount they have not issued any Voucher for dinner. After Complaining, they asked very straight forward that we acn not provide. 2. In Last Day, they have not given any sightseeing and booked flight on morning 07:00 AM and Airport was 3 Hour away from Hotel. 3. Dropped multiple mails to agent but no response at all. 4. After Writing complaints on " Complaint Page" in MMT Site, one lady from Bangalore responded after 2 weeks but no resolution. I will suggest everybody to avoid Package Booking from MMT.

I had booked a room at Hotel Kaveri Mahal in Madurai on 28th December 2015 via makemytrip.com and had made a payment of Rs 607.00 via the payment gateway of the site. However on arriving at my destination, the hotel authorities said that my booking had been rendered cancelled, and there was no notification regarding the cancellation of my booking. Neither did I get my room, nor did I get a refund even after a complaint had been made in the customer care section of makemytrip.com. I am totally unsatisfied with the service received, and would like to get a refund of Rs 607.00 at the earliest.

My booking id was NH[protected] and the complaint id was[protected]. Attached with this complaint is a screenshot of the booking confirmation message I received on my mobile.

Looking forward for a quick response.

Regards
Sujith Sudhakar
[protected]@gmail.com

The tickets booked from Chennai -- Bangalore on 2nd Dec 2015, had been cancelled due to floods in chennai and inspite of repeated followups, they have not yet taken care of the same. BOOKING ID : NF[protected] BOOKED FOR 2 PASSENGERS. Various calls of theirs had been handed by their executives like mahendra singh, Deepak, sarika, Moni, Mansoor, Ruchi . They assure that their floor managers will call back and does not happen. Had spoken to few of thier supervisors or floor managers like shashank, Sushma, Rahul who always asks me to wait for 4 days and no response..

My air ticket id NF[protected] was cancelled due to Chennai flood on 4th Dec 2015 and was said that refund will be done by 11th Dec 2015 but since then i have been calling them and the response is that it will done in next 5 days and this 5 days is being said for the past 2 weeks. I need this issue to be resolved at the earliest. Regards Nisha

dear sir i have booked a ticket under two booking id .In booking id in1512b7s268805 i had paid rs.12500 and in booking id in1512b7s273941 i had paid rs.70300 in both the booking are round trips but due to your internal error and mis planning i am getting message that i have due amount rs.29236 after payment of full amount in both the booking id. In last 2 or 3 days regularly ur customer support team calling and giving different statement about my booking and payment and the are metal harassing me .I am in tension about my booking that it was confirmed or not.But seeing your false calls about the payment i am not satisfied about it .I if it not resolve i have move to court .So its my humble request to reply me today itself and solve the issue. thank you yours faithfully ashish singh mob-[protected], [protected]

I was supposed to get a Cash back of Rs.1200 on my flight booking from Make my trip in November 2015 but I have not received till now. Booking Id - NF[protected] Booking Date- 25th August'15 Flight Details- From Bombay to New Delhi Date of Flight - 11th November'15 I also tried contacting Make my trip for the same, they said they will try to resolve but could not. I am extremely disappointed with their service and have not seen such poor assistance anywhere till now.

A) Details Date of Journey: 31st December, 2015 Travel details: From Bangalore To Hyderabad Ticket booking Id: NU[protected] Bus operator: Sharma Travels B) Issue Bus booked by Makemytrip team was "from Bangalore to Thiruppur" C) Details of Inquiry made with bus operator and Makemytrip Reason cited by Sharma travels: System error in Makemytrip.com w.r.t Non A/c buses booking from Bangalore to Hyderabad Response from Makemytrip.com: Lack of any commitment with respect to redressal mechanism and very vague response from the staff of toll free number D) Redressal sought Compensation for non performance of the journey as per the said time and date for which following damages are sought from Makemytrip.com: i) Ticket charges of Rs. 650 ii) Consequential loss of Rs. Rs. 450 because of non performance of journey by Makemytrip.com, due to which an extra cost was incurred to perform the journey on my own with another tour operator iii) Damages on count of professional negligence as a travel tour operator and facilitator for Rs. Rs. 2, 600 Total damages claimed - Rs. 3, 700

I booked ticket on 26Dec2015, using iOS app. The flight sector was Bangalore to Pune and date selected was 09Jan16. The flights which were listed were of 10Jan16. The Calendar bar shows 09Jan on the app. One doesn't know, until one books the ticket and gets the confirmation email of booking of wrong date. I logged the case straightaway and recorded the video when I realized that the iOS app has bug. Video was shared with MMT team, but they are not still registering the issue properly and thing that I selected the date as 10JAN. The app still has bug, no actions have been taken, Every time I call they say It will take 24 Hours for concerned team to get back. Even if I called after 48 hours, I had the same answer. NO updates sent to me since 26th Dec, They don't care once the money is paid. WORSE issue resolution ever.

I had booked at Hotel Coorg -O-FARM for 2 Nights (Nov 12 and Nov 13 2015). When I reached the hotel, the hotel manager ( Mr Alamanda Rakesh [protected]) informed me that the Make my trip has not informed them of the bookings, hence there is no booking in my name. Since the hotel rooms were available for one day, they permitted me to stay on Nov 12th 2015 and i was asked to look for alternate accommodation on the following day. When i contacted Make my trip, they insisted that they had made proper communication about my booking to the hotel. The hotel manager said that if MMT pays for 2 days, he would refund me the amount for one day . However MMT double crossed both of the parties by not paying the specified amount. I have raised the issue and escalated it also but still there is no response from MMT. Request you to kindly help in resolving the same

I have booked air ticket from make my trip website on dated[protected] from New Delhi to Patna by using my payback redemption of Rs.414 which is get deducted from my Payback Account and Rs.0 discount has been given into my booked tickets. Further I have got a msg from payback that you have redeemed 1656 payback points for your shopping and order number is 1141786. Later I re-quoted my complaint to the Payback team & Make My Trip but the reply was not satisfactory and till dated no progress. Reply From Payback Team was... Dear Member, Greetings from PAYBACK. This is in response to your Service Request No. 10288733 We are sorry to hear that you have encountered a failed transaction while redeeming your points from Make My Trip and we understand your disappointment. We sincerely apologize for the inconvenience caused. Our records show 1656 points have been debited from your account. We have registered a complaint for the same and the reference number is[protected] . We request you to kindly wait for 10 working days[protected] Please feel free to write back to us, if you need further assistance. It is always our endeavour to provide you a delightful experience. We thank you for your patronage. Regards, Somisetty Lakshmi Pavani Customer Service, PAYBACK Reply from Make My Trip.. Response By Email (Kanika Sharma) (21/12/2015 12.16 PM) Dear Mr/Ms. RAJ, Thank you for contacting My Trip Rewards team at MakeMyTrip.com. We sincerely apologize for delay in response to you. With reference to your mail, we request you to please wait for 72 working hours as we have escalated this case to our specialised team to get this checked. We value your business with us and look forward to assist you with all your travel plans. For any further assistance, please reply to this email or write to us at [protected]@makemytrip.com or visit us at www.MakeMyTrip.com. Yours Sincerely, Kanika Sharma My Trip Rewards! Team Please suggest me that how do i get resolution where i am not getting any appropriate reply. Regards Ravi Raman Sinha

Hi Booked a vacation/holiday with MakeMyTrip for Thailand. I was charged extra for asking private airport transfers and i was given shared transfer everywhere. I have tried contacting company 20 times in phone, written 30 emails and opened 8 complaint tickets. They have not taken any action. The customer care executive say they can see the issue but they dont have any idea why money is not getting refunded. I have been following up since 6 months.. they always promise for refund in 24 hrs.. but nothing happens. Booking ID is below I have shared a screen shot of all the complaint ticket reference ID. Trip was for 12th May to 18 May 2015 BOOKING ID was: booking id is IN1504B0S116501 Complaint list: [protected] [protected] [protected] [protected] [protected] list is long Holiday in Thailand Destination: Phuket, Krabi Departure: New Delhi Duration: 05 nights and 06 Days Date of Travel: 12th May 2015 Family details : 02 adult FLIGHT DETAILS • TG 316 12 MAY DEL BKK 2130 0525 • TG 201 13 MAY BKK HKT 0745 0910 • TG 252 18 MAY KBV BKK 1510 1630 • TG 315 18 MAY BKK DEL 1755 2055 HOTEL DETAILS • Phuket : Sea Sun Sand Resort & Spa (Deluxe Sea View Room) • Krabi : Holiday Inn Resort Krabi Ao Nang Beach (Premier Garden View Room) Total Cost of the package per adult for Option 1 would be : 56, 000 /- ( inclusive of all taxes) Above quotation is subject to availability of seats at the time of Booking. PACKAGE INCLUSIONS Option 1- • Return airfare • 03 nights' accommodation in Phuket from 13- 16 May • 02 nights' accommodation in Krabi from 16- 18 May • Daily Breakfast • Phuket City Tour • Full Day Phi Phi Island Tour • Fantasea Show • Poda 4 Island Tour with Lunch Box By Long Tailed Boat • All Tours with SIC Transfers • Ferry Transfers from Phuket to Krabi • Return Airport Transfers on Private Basis • Complimentary- Flower & Bed Decoration with King Size Bed • All taxes added (3.09% Govt. Service Tax) Tour cost does not include: • Early check-in & late check-out • Any drinks & personal expenses i.e. Phone Call, Laundry, Mini Bar, Room Services etc… • Other not mentioned • Tip to local guide, ground porter and hotel porter. • All beverages at hotels, restaurants must be pay direct by client on consumption. • OPTIONAL TOUR Cancellation Policy: • 21+ days: 10, 000 Per Person • 20 – 11 days: 50% of the total cost • 10 – 0 days: 100% of the total cost • Visa Fee & Service charges are non refundable • No refund either in part or in full will be made for any unused part of the services provided in the package • Overseas Insurance Policy after issuance is non refundable (Travel Insurance Charges: Rs. 1000 per person) Booking Conditions: • A non – refundable deposit of Rs 10, 000 per person to initiate a booking. • 20 days prior : 50% of the total cost • 10 days prior : 100% of the total cost • Photocopies of the passport (First & Address Page copy is mandatory for all destinations) Payment Policy: • Full payment is required on confirmation of all services and before departure from India Modes of Payment: • Cheque /Online Transfer/Cash/Draft or Credit Card Conditions · In case of any unprecedented hike in airfare, hotel charges or other service charges, the same will be levied extra. · The hotel and services as mentioned in the itinerary are subject to confirmation. · Rates may change in the case of hotel rates, transport rates, government taxes or entrance fees. · Check in time is 1400 hrs and Check out time is 12noon. Early check-in/ late checkout is subject to availability. Trust above meets your requirements, should you have any further clarifications please feel free to get in touch with us. We assure you of our best services at all times. Looking forward to hear from you. Thanks & Regards Shifali Meadh – Sr. Travel Expert – International Holiday Sales Contact Number: [protected] Extn: 1657 Direct Contact:[protected] Email Id: shifali.[protected]@makemytrip.com You can also share your feedback/experience regarding our interaction at [protected]@makemytrip.com MakeMyTrip.com, 243 SP Infocity, Udyog Vihar Phase 1, Gurgaon, Haryana - 122 016, India Caring Relentlessly, Delivering Consistently | What's new? MAKEMYTRIP listed on NASDAQ as MMYT

I had booked air ticket Rajhamundry to Bangalore for 30th Jan 2016 for which i paid for and received an eticket, after a while i get anoter message saying i cancelled the ticket which I did not do !!! WHY I have not made any cancellation nor have i authorised any one to do so ?.?? Please explain what i do now ? My mail id leon.dudley.[protected]@gmail.com Hand phone no : [protected]

We wanted to Visit Cochin. We booked Hotel Room Bookings through Make My Trip website in Hotel Abad Plaza, MG Road, Ernakulam, Cochin, India .. While Booking Rooms, make my trip website does not ask any Check In time Or Check Out Time Information or they provide any information about this. We are going to Land in Cochin at 07.00 AM and Hotel was booked from 13.00 Hours . When we asked with Hotel Abad Plaza, they categorically refused to accept early check in . When we contacted Make My Trip, customer assistance Mr Riyaz informed us to change the Trip Timings to suit Hotel Check in time and not ready to co operate Or Help us

Hi There, I am Venkat Konduru, i bookedd ticket in Makemytrip(Booking Id: NN[protected] from South Africa to India round trip. I choosed Etihad airlines and i paid money for Etihad airlines .Eticket showed Etihad airways but when i go to Etihad counter they told me to go to Jetairlines.When i went to Jetairlines counter i missed my flight, Makemytrip gave me wrong information on Eticket. Then i contacted Makemytrip callcentre but they didnt extend my dates, they were keep on saying i must contact them later. I contacted them from 7:50 to 1'0 clock in the morning but they were keep on telling me to phone later.Callcentre executive Anil, Raju and Akil spoke to me on 14th November 2015 but they told me to phone later. Finally i lost 30, 000 rupees for another flight and i lost 3days office.I lost total 50, 000 rupees because of Makemytrip and they are not caring my complaint. 1)They took money for Etihad but giving services with cheap flights 2}Giving wrong information on Eticket 3)Did n't help me to extend dates 4}Not caring my complaint Please help me and get me Compensation. Thanks V Konduru [protected]

1. The ticket no issued by makemytrip with booking id NN[protected] for Vadodara-Colombo-Vadodara mentions time and fees applicable for cancellation or date change in the ticket itself (Rs 3149+500* for date change between 0 - 365 days). 2. Makemytrip online allowed to change the date by paying cancellation charges + fare difference amounting Rs 6289. 2.The change of date was successfully done online on 19.12.2015 and mail for the payment of Rs 6289 was received from makemytrip immediately. 4. The payment of Rs 6289 was done online on 19.12.2015 itself to makemytrip. 4. No one called from makemytrip informing the the delay in issuing modified ticket and the mail below giving all wrong information was sent saying that payment over e-mail is not possible whereas the payment was made online to makemytrip on previous day itself by credit card. 5.On my calling makemytrip service center six days continuously, many times I was told that senior person will call me back within 4 hrs, but no response was received till now. 6. Ticket is still showing date of 7th to 9th Jan instead of requested 5th to 9th jan

Hi..I booked ticket on makemytrip app for mum to goa 12:30 to 13:45 8-Jan-2016. But I received ticket of different timing. Now they are not ready to provide me correct ticket.booing ID NF[protected]. I have attached screenshot of flight 12:30 to 13:45 mumbai to goa 8Jan 2016. Please help.

Tried booking ticket from make my trip done payment of ₹.8126 today.but ticket not booked.Need the refund on priority. Vikas singh [protected] [protected]@gmail.com

I did a round trip booking from Bangalore - Kolkata and return at Make my trip.com. I always check multiple times before confirming any online booking. To my surprise and shock, when I got the booking confirmation, the dates were simply swapped. The return journey from Kolkata to Bangalore was shown as the onward journey and vice versa.I reached out to make my trip agent as well as registered the complaint on their web site. The complaint id number is[protected]. They assured me that they will look into this issue on prior it and share with me the log files of my booking. If the mistake is made at their end, they will reimburse me the penalty (incurred during cancellation of the wrong booking) as well as do the fresh booking for me without any addl. cost. I have been following up with them for almost 10 days now, have done multiple escalations on their web site but am yet to get the Log file. They told me the wrong booking was done by me but they have not shared the log file to provide the evidence. To me, this delay in sharing the details and not being transparent is like hiding the facts and cheating the consumer. It appears, they are trying to make money first through (wrong) bookings, then through cancellations and again through fresh bookings. Please suggest how consumers like us can get such issues addressed.

Dear Sir, I was supposed to travel from Chennai to Cairo on the 4th of Dec with Gulf Air but unfortunately the flight got cancelled due to the Chennai floods so I changed my flight to the 8th of Dec. So I was supposed to travel to Cairo from Chennai but before the flight took off I received an email 24hrs before the flight from Gulf Air saying that the flight is cancelled. I have attached the email which was sent from Gulf air. Due to this cancellation I had booked another flight from Bangalore and I couldn't show up in Chennai for the 8th Dec flight with Gulf Air and later the flight was operational and it took off. I can't blame anyone for this as it was due to the heavy floods in Chennai. But I was charged a huge penalty where I should have been refunded some amount of the total fare. The following are the details : - Booking Id(4th Dec Chennai to Cairo, cancelled)- NN[protected] Following is my Flight PNR(Gulf Air, Chennai to Cairo) :FYGBHR Ticket Numbers (Gulf Air[protected]th Dec),[protected]th Dec) New Booked ticket Booking ID(8th Dec Bangalore to Cairo) - IN1512B7S069466 Full Name :Rishi Raj TOTAL AMOUNT PAID - Rs 31, 017 CANCELLATION SUMMARY CANCELLATION DATE- 09 Dec '15, 15:39 Hrs REFERENCE NO.-IN1512R7S110400 CANCELLATION PENALTY- Rs. 27927 REFUND AMOUNT-Rs. 1940 REFUND STATUS - Pedning Regards, Rishi