MakeMyTrip India Complaints & Reviews

BRIEF
MakeMyTrip Charged me for a Return Ticket from Mumbai-Delhi-Mumbai but just before boarding time, at the airport, GoAir refused to issue Boarding pass as my PNR did not appear in their system. It was important for me to leave for Mumbai on 16th Jan 2016 by the 8.40 pm flight. For this fiasco, I was forced to bear an additional cost of a new ticket as makemytrip refused to do anything immediately to rectify the situation and GoAir said they could only issue a new ticket. This is aside from the amount of mental harassment and stress they caused by their behaviour. Makemytrip Customer Centre person, a Mr.Rahul (rahul.[protected]@makemytrip.com) stated that they will get back to my complaint within 48 hrs (Complaint #[protected] but the time is up and there has been no response or action at all.

THE BOOKING DETAILS
On 7th Januray, I booked a return flight through Makemytrip Mumbai-Delhi-Mumbai. MakeMyTrip Booking ID -NF[protected]; Invoice No. NF25898. MMT charged me Rs.7622/- including Rs.400/- as convenience fee. (Ticket and Invoice attached). Both the Mum-Del and Del-Mum legs had the same PNR 5Z7SQL. I had made part payment of this through Credit card and part payment by redeeming some Payback points.

THE FIASCO
On 13th January, I flew to Delhi without any hassle on the above PNR. On 16th January, 1 hour before the flight, the GoAir desk (a polite and trying-to-be-helpful Ms.Ranita) stated that the PNR 5Z7SQL was not there in their bookings for the Mumbai 8.40pm flight. Further, that that my name was listed under the Cancelled Tickets list on a ‘different’ PNR, VK1EA5 with the comments ‘Balance Due, Auto Cancelled’. I was taken aback and insisted that she probe on this. First she tried to send me off to a MMT counter outside the Departure gate to sort it out. But that was closed. Their Back Office confirmed that PNR 5Z&SQL was unlisted as they had not received payment from MMT thereby shrugging any responsibility of error on their end. Only solution they could offer was to buy a new ticket (of a higher cost) Rs.4372.

Meanwhile I called MMT Customer Service, who was extremely unhelpful, put me on hold forever and refused to connect to his superior or furnish a useful email id except a ‘[protected]@makemytrip.com’. Both MMT and GoAir were passing the buck to each other (Mr.Rahul and Ms.Ranita), refusing that the error was on their end without due checking. Ms. Ranita informed me that they had an exactly identical case the previous week with another passenger booked through MMT. Finally after 45 min-1 hour of badgering for action, the MMT person stated that he will raise a complaint but actually did not as he could not give me the Complaint ID when asked. Only then he raised the Complaint ID[protected] stating ‘Website Issue’. (Email Attached) I pushed him to tell me what action I should expect. He verbally responded that I will get a call back on this matter within 48 hours and that ‘if the fault was on their end, they will refund the cost of the ticket’ When asked who will pay for the trouble caused to the consumer, I was then told that MMT will pay back the cost difference of ticket. Eventually I had to buy a new ticket from GoAir (thankfully the flight was delayed by 30 mins) for which I had to pay again last minute.

Overall this was an extremely harrowing experience. My money Rs.3811 is stuck with either MMT or GoAir who are both conveniently passing the buck between each other, blaming each others technical systems at the backend for the error.

As a customer who flies extremely often, I am expecting quick action and resolution and advise extreme caution in using such travel agents and airline services for your travel.

Hi, I had two bookings NF[protected] & NF[protected] with cost of Rs 5255 and Rs 8217 amounting to total cost of Rs 13472.
This was booked at Makemytrip Office at Chennai Airport.
This was cancelled due to chennai floods and full amount was supposed to be credited back to my credit card through which I have booked. But I have not received the credit yet. Please check the same - I had already raised a complaint online with no response yet after multiple escalations and also directly called the Chennai Airport Agency.

The cancellation has been directly submitted at the Makemytrip Chennai Airport office but still no progress even after 50 days. Kindly address the same ASAP

Hi,

I booked a domestic holiday package with MakeMyTrip with "Booking ID IN1508B4S40407" for Kerala. The trip was in last week of October 2015.
Cab did not arrive at Cochi Airport as promised, after i reached kerala. I spent 3 hours waiting at Airport and calling "Make MyTrip Customer Care". The Customer care asked me to take cab, and promised me that "MakeMyTrip" will reimburse the taxi bill.

I am following up with the "MakeMyTrip" team for more than 75 days now, they did not refund the money till date.I have raised a complaint in their website "[protected]", which is not resolved till date.

Dear Team, I have not been able to use money from MyWallet since the last 2 bookings. The expiry date however gets highlighted all the time. Also what is the lead time of your giving the cashback on the code application. A sincere request to set your communication channels working. The only information your toll free number gives is please book the 'flights through app'. Hope you will look at it at the earliest.

I booked thailand package for novemeber due to some family problem we had to cancel it. The refund what i receive is only half as per the details given by makemytrip. Thereafter I opened three service requests no reply from make my trip. Very worst experience. there is no way we can reach the higher level. Two of my service requests reaced the management levels. Which was again reveresed back and no action has been taken.

I have booked a hotel room in Hotel Manorama, Vijayawada with booking ID:NH[protected] date of booking :[protected] When i have went to the hotel they mentioned as all the rooms have been occupied they could not provide room for us and asked me to cancel the same with make my trip but till date i have not received any refund from make my trip. Amount to be received : Rs.1313/-

We have been following up for our refund of Singapore ticket for a family of 3 person, everytime the call drops after 30 minutes, did not get the refund, it is our hard earned money and they are falsely committing every time Customer Name : Ekta Ganguly Cusotmer Number : [protected] / [protected] ( Sanjay Ganguly ) below is one of the email in 9th month, the year has changed but still the refund is pending, are they making money like this ??????????? Response By Email (Prashant Kesri) (30/09/2015 12.44 PM) Dear Customer, Greetings from MakeMyTrip! With reference to you concern regarding your booking id NN[protected], would like to inform that your balance amount will be refund to you in next 10-12 working days. For any further assistance we are available round the clock on our toll free number[protected]MTNL/BSNL) /[protected]Airtel) /[protected]Any Landline).You may also write to us through reply email or writing to [protected]@MakeMyTrip.com or visit us at www.MakeMyTrip.com. We care for you and value your business with us and look forward in assisting you with all your future travel plans. Yours Sincerely, Prashant | | Customer Service Team

I have booked ticket with MakeMyTrip with booking Id 'NF[protected]' dated 1st Dec 2015 for the amount 8581/-, of which I have used 2000/- worth eVoucher. The transaction has failed for some reason, and they have refunded only 6581/-. My 2000/- worth eVoucher is not refunded till now. I have been chasing MakeMyTrip 4-5 times. They have always given false assurance and my money is still stuck with them. Kindly look into this on priority. Regards, Prakash

This is regarding booking Id IN1508B4S446600. I have booked an International Holiday package to Bali through "MakeMyTrip" on 11-Sep-2015, where I am entitled for 12.5% cash back within 21 days. It's now 4 months completed but still I didn't get my cashback which is supposed to be Rs 15000. I have raised this issue with Customer delight team, and send more than 20 mails but they are neither responding to my mails nor attending my calls, althought before going for the payment I personally visited Gurgaon office to make sure about this 12.5% cash back offer and I got the assurance that whatever is mentioned in the mail MakeMyTrip is entitle to give that no need to worry about that. I did the payment as directed by the travel expert who was taking care of this package and apply the deal code. But they said that their system didn't captrue the deal code, if it is so..then its the faliure of the system why would I bear this loss. Now the kind of the stress which has been created becuase of the attitude and ignorance of makemytrip it not at all accepted. This is unnecessarily creating mental pressure and every time I think of, where to reach out to get the solution. In my last conversation in last week of December, 2015 I called them again for the update luckly I got the response that there is some delay in process will update you within 2-3 days and today is 18 Jan, 2016 but there is no response and not even they are reply me on mail, again same attitude. This is my worst experience with Make My Trip. Below are few Ids I am try to communicate over mails and calls. Booked through Travel Expert - Alka Lead - Nidhi Seth Customer Delight Team executive - kajal.[protected]@makemytrip.com Booking ID: IN1508B4S446600 Please intervene as this is my only hope. I request that I should be refunded the eligible amount immediately

I am Jinosh S Joseph, kerala, india i have booked a ticket on 03.01.2016 from kochi to abudhabi travelling date of 05.01.2016.i have done till payment.money got debited from my account and got the sms from the bank also, but i could not get the final ticket on said details. same time i called up the toll free number of makemytrip.com and they said that the money will be refunded within 48 hours. now it is almost 15 days and i have not received the money back.Reference no for the payment which i got NN[protected]P01 amount 16192 rupees.

Booking ID:NH[protected] Date of booking hotel: 3rd NOV'2015 Date of Stay: 25th Dec'2015 Email : shivank.[protected]@gmail.com Ph# [protected] Confirmation via email and message on phone. Also, recieved confirmation just before arrival to hotel. But I didn't get any room and reported by owner that MMT hasn't released payment to them. This causes mental harrassment, suffering, waste of time and money. I was asked to book another room on my own. Despite of 11 hours of journey I searched room and get settled. Charges of this room was promised to be paid by MMT on email and phone call. But they didn't come back to me even after several attempt made from me. I would like to make a mental harassment case & file lawsuit against MMT in accordance to Indian Law.

I have not received the refund of tickets that were not provided to me for over 3 months now. I have provided them with all details regarding the transaction failure and yet there seems to be no response. They owe me around 4600 rupees and lost interest and extra booking charges due to technical glitches at their end.

I have recently booked for flight+hotel through make my trip (booking id NP[protected]. Although I have inserted properly, their website did not take my co-passenger's name correctly. His full name is Johannes Martinus Smits, but in the booking "Smits" is omitted. I have called them and requested them to correct it (otherwise the airlines will create problems for us), but they are not helping. Olease help me so that they correct there mistake and we don't loose our money

We got mail just three days before our travel that our ticket has been cancelled... They sent us a mail that it was booked using some wallet points which were not allowed and we will get our refund soon...since then it has been 2 months...when I call at there number they asked us to mail at [protected]@makemytrip.com..it has become our routine to call them and mail them daily and don't get any response...I am highly frustrated now..I could not make my travel because they canceled just three days before and now I am struggling to get my money back...it was 1000 Rs...then next step is to take the case in consumer court now..

I have taken online Kerala tour package from makemy trip. For my organisation reimbursement purposes, I have requested them to provide the same. Initially they have said they may provide the certificate however after 15 days they have refused the same. Due to that i am going to loose money amounting 50, 000/-. my traved Id for make my trip is IN1511B65096800.

About my 12.5 % cashback on HDFC Credit card As discussed with ISH KUMAR, Before booking i already told him that if the EMI and discount is applicable for My package then you can do the booking. When i done the booking and pay the total amount of 72241/- rs with select 3 months EMI and put the code is HDFCEMI which he has given to me the same time. After at the same time i have received call from HDFC bank and they also told me that the EMI is not done after that i called ISH and told the same whatever i discussed with HDFC bank but ISH told me that "Don't worry Sir, the three months EMI process is already done and you will get the discount after 45 days". at the same time again i discussed about the discount and he told me that " Sir, you get the discount after 45 days and if the EMI and discount not happened then i will cancel this booking and refund your total amount 72242/- rs and do this booking again " But after that we have received the total 72241/- amount of credit card bill in month statement that means EMI and Discount hot done by ISH Kumar As per ISH KUMAR commitment - He need to provide the 12.5 % discount cashback on this paid amount (72241/-RS )."

I had made a booking for Sheraton Hotel, Macau which said PAY at HOTEL, where i needed to pay the hotel directly upon arrival. I had given my card details as a guarantee. After 2-3 days the amount of Rs. 18869.24 was debited from my card. Everytime i called i was told that MMT would call back within 24 hours, it has now been more than a month that i have been calling but there is no positive reply from their end. I even told that since the money has been debited kindly give me a receipt for the same so that i do not have to make a payment at the hotel again.

Dear sir, My booking I'd is NF[protected]. Booking cancelled on 6th July'15 cancellation reference number is IN1507R3S059815. It's almost 7 months over. Will you you please let me know when can I get this refund amount? My mail id is [protected]@gmail.com for your quick reply reference. Hope I get reply.

I booked a ticket from JAI to DEL on 14th Dec 2015 with booking id NF[protected]. However only after reaching airport I came to know that the flight was preponed by 3 hours. When I contacted the airlines they said they have passed the information to MMT. But I did not get any information from MMT. So I had to book another flight from Jaipur which costed me Rs. 9236. MMT is solely responsible for my monetary loss and when i talked to MMT customer care executive, he checked the details and confessed that it was their fault and I was told that the new ticket money will be credited to my account. Despite calling them for more than 30 times, a month has passed and still I did not get a valid response from them. Never expected such an irresponsible behaviour from MMT.

In fact I'm gonna write my experience in my travel groups on all social media sites to make sure they don't travel or book itinerary through mmt. You charge 300 for booking and 300 for cancellation .and how you have audacity to give us alms in form of wallet money and you deduct whole amount from my cancellation charges. .We who book thousands of trips would remember using your idiotic 10 percent amount evrytime. .you deduct my wallet money and I want 1200 to added to my refund NF[protected]