MakeMyTrip India Complaints & Reviews

I booked 2 student tickets on 25-Oct-2015. I froze my PNR (46JPJD) at 1:24 pm when the price per ticket is Rs 43, 761. But I was charged Rs 5000 per ticket extra and was told that 3rd PC baggage costs Rs 5000/-. Actual Amount I had to pay (for 2 ticket): Rs 87522/- Amount I ended up paying (+10, 000Rs): Rs 97522/- Mr. Arnab Sahoo misinformed me that 3 PC student baggage costs Rs 5000/- per baggage in the calls: Call Time stamp 25-Oct-2015 1:52 pm (+[protected] 25-Oct-2015 3:26 pm (+[protected] – in these calls I was told 3rd PC baggage for student is Rs 5000/- 25-Oct-2015 3:46 pm (+[protected] – in these calls I was told 3rd PC baggage for student is Rs 5000/- 25-Oct-2015 4:12 pm (+[protected] [protected][protected][protected][protected]-------- Chat reference: Arnab Sahoo: BA 276 S 21DEC HYD LHR 0740 1300 BA 239 S 21DEC LHR BOS 1910 2150 Price is 43761 with 2 pc baggage Arnab Sahoo: .this is the option Arnab Sahoo: Please check k sesha sai srivatsav: yea k sesha sai srivatsav: that's right Arnab Sahoo: Fare is 48761 inr per person with 3 pc baggage Arnab Sahoo: 5 seats left in student quota Arnab Sahoo: Kindly suggest [protected][protected][protected][protected]-------- Here is the Payment link that he generated. This means I paid 97522 to makemytrip not British Airways. From: Arnab.[protected]@makemytrip.com Hi Sir, The booking id is : IN1510B5S263033 and to check the flight details which has been booked for you at www.checkmytrip.com Reservation no. : 46JPJD Payment link: https://payments.makemytrip.com/easypay/ Payment to be done : 97, 522 inr Mobile no. [protected] Yours Sincerely, Arnab Sahoo | Sr. Executive Ticketing team [protected]toll free) / Extn: 9737 [protected][protected][protected][protected]-------- Confirmation from British Airways I called British airways and found out that the PNR at the time (1:24 pm on 25-Oct-2015) costs Rs 43, 761. They said they won't be able to give me the invoice and asked me to get it from MakeMyTrip as I paid to MakeMyTrip and not B.A. But I got a confirmation from BA that 3PC baggage is free for students with valid visa and i20 and there is no need for extra charge. They said they’d charge Rs 5000/- for general passengers. Call reference # [protected] It is also mentioned in MakeMyTrip website : A Guide to Extra Baggage Allowance for Students | MakeMyTrip Blog - http://www.makemytrip.com/blog/extra-baggage-allowance-for-students

booking id- NF[protected].i had booked a flight jaipur bangalore on the 22nd of september underbthe flynow coupon code.i am yet to receive 1200 cashback as promised by the scheme.on repeated calls i am told that the coupon was not applied and they need 2 days to get back to me.i have called four times .one person by the name of supriya cut the call on me when i questioned her about the technical fault of the makemytrip app.she was rude and very unethical just like the company.i didnot recieve any mails or sms telling me about my booking.luckily i had the pnr number through which i was able to get my e ticket. i am appalled by the unethical and reckless response from the company.this seems to be a trick of theirs which they apply so as to not have to give away too many offers as my sister too was cheated in the same manner under the myrewards scheme which promised her 3 free hotel nights on 8 bookings.but they are using the same tactic saying the coupon was not applied. as a consumer i am helpless and disappointed at the very unprofessional manner of working of this company.had it been an international company they would be quick to defend their reputation and never treat the customer in this way.it is an indian company and that is why they behave this way, unfortunately.

Booked two air tickets through make my trip.Passengers : Damodar Biswal & Prativa Kalyani Biswal. Booking ID NF[protected]. Date of travel:[protected] Bhubaneswar to Delhi GO AIR G-8 162 [protected] Delhi to Bhubaneswar GO AIR G-8 163 Due to unavoidable reason Delhi to Bhubaneswar return journey ticket was cancelled on 1st of Nov.2015 n a message to that effect was received from make my trip.The message promised to make the refund within 5 days. Though the return ticket of 7th Nov. was cancelled, we availed the air services for the onward journey on 2nd of Nov.2015. Written several letters to make my trip customer care.Yet to receive refund.Kindly take up the case.

My initial booking was for Dec 23 and I tried several times to advance this to Dec 19, but I couldn't. I used the online option and I got a notification saying the Customer care will contact you. Nobody did and when I did, she said the tickets are showing as available but not able to book the ticket. I called the Airline (British Airways) directly and they said tickets are available in plenty and only makemytrip can make the change. BIG mistake using makemytrip and the cost is the same / lesser if I had used the Airline website. NEVER GOING TO USE MAKEMYTRIP again. Horrible user experience. Reference - NN[protected]

I had cancelled my flight with PNR YYQ4H, e-ticket number[protected] with Air India on 6th Nov. Flight was scheduled for 7th Nov. I had to cancel the flight just the day before the trip as suddenly one flight was rescheduled and due to which I was missing my connecting flight. Hence I had to cancel and immediately book another flight. I was assured of full refund by AirIndia during the time of cancellation as the cancellation was due to the airlines rescheduling the flight. But even after a month, I am yet to get my refund. First, you guys make me suffer like anything by suddenly rescheduling flight and without even bothering to inform ( I got to know on 6th Nov about the rescheduling of the flight only when I myself called up the Airlines for the flight status). I had to incur so much more cost cos of this as immediately I booked new tickets for 7th Nov. On top of that, here I am struggling to get my refund. I have been following up with makemytrip for the refund but there's no response, when I call Airindia, I am being told that I have to contact makymytrip only as I booked the tickets thru them. I contacted makymytrip n no of times. I sent them mail after mail, escalations after escalations and then I wrote to management. But I have never got a single response from them other than just the system generated auto reply acknowledging the receipt of my mails. Please let me know how and when do I get my refund. Regards, Alaka Das

I had booked a intenational fliht from hyd to manila on 3rd december and a i paid 19, 800 to that and they said it is cancelled and i booked a ticket on same with 21, 143 i had paid and they sent the mail that your ticket is conformed which i have paid 19, 800 and i have cancelled the ticket for which i have paid 21, 143. Is not refunded to my accnt tii now

I had opted Domestic Holiday package to Andaman from MakeMyTrip (MMT). Sales Executive had offered HDFC (12.5% cashback, CODE: HDFCEMI). So I opted this offer using my Credit card. While making payment to MMT I choose HDFC CC with 3 months EMI with Coupon Code (HDFCEMI). But, my HDFC CC statement doesn't show any cashback and the amount was not even converted to 3 EMIs. So I had pay the entire 90, 000/- in one shot to avoid late payment charges from bank. HDFC customer care don't have any clue about this offer (Cashback). MMT customer support is also not responding to my enquirers. I will provide more details in future communications

REF Number(NF[protected], amount INR 8, 035) I had booked the tickets from Bangalore to Bhopal via Hyderabad on the 6th of November. The booking did not go through because of payment gateway issues. And since its a technical fault, I was expecting a full refund, which was committed to me by the customer representatives. Till date I have received a refund of INR 7, 835. And since that time make my trip has been spinning me around in circles for the refund of INR 200 which was apparently accidentally deducted by them. It took them close to 30 days refund the failed amount back that too not completely. I am fed up from following up with them, and every time they commit that it will happen in the next 5 days, but I still haven't seen the day yet. Please help.

I was supposed to recieve a cashback of 1200Rs in my ICICI bank account, but i never got it. I got a message saying my RRN no is 648259. My teravel details are PNR FBMYWX (Delhi to Bengaluru), Travel Date 13 Nov'15, Name Arpita Jain Jet Konnect 9W-7076 Booking ID -NF[protected]

I cancelled my flight with a refund of 1561, what I received was INR 1028, and rest 534 was transferred into my wallet, which was intimated to me after 15 days, now when I booked my railway ticket I can't use my wallet, that is my money it's not your referral money.I want my money back asap into my account, did you guys asked me before transferring it into my wallet? Booking ID: NF[protected] Refund Date: 19/11/2015 Refund Amount: 1028+534

I had booked the round trip of Pune-Delhi from Makemytrip.com and at the time of booking i applied the coupon for Rs.1200 cashback and it got applied successfully. But when i have not received the cashback i called the customer support, they told me that the cash back will be received within 21 days after the date of travel. But after the date of travel also when i have not received the cashback then i called them again and now they are saying that cashback is not applicable. Now they are also not replying to may mails. Please find my ticket details below: Reference ID:[[protected]] NF[protected]

For my booking ID (NF[protected], I wanted to cancel the return journey of 8th Dec 2015 i.e. CCU to BOM for which I had called your executive on 22nd Dec around 11:15 pm The information provided by the agent was that cancellations have to be done online through your website and I also asked him about the deduction charges. After which I went to the website and cancelled the return ticket. I had opted to cancel the ticket as I wanted to prepone the travel date. On confirmation from the executive I booked a new ticket for 7th Dec 2015 from another website and today morning I received a message saying 'Your request as partial cancellation is not permitted by Airline' for which I contacted the airline and they informed the same that single part cannot be cancelled. There is a loss which is faced by the customer because of your inconsistent information. So request you to let me know how is Make my trip suppose to 'REPAY MY LOSS' Also have raised a complaint[protected] on your website for the same issue but there is no appropriate answer to my query. I am also trying to reach out you guys via CC no.[protected] with no luck till now. Have provided the all the details that ticket. Request you to resolve my query asap as the journey date is 8th Dec 2015 Name of Consultant: Rishav Bhagat/Arvind Kumar or Vikas Rador (These are the 3 agents to whom I spoke that night) Date of call : 22nd Nov 2015 Time of call : 11pm to 11:45pm Your contact number from which the call was made: +91-[protected] Number to which call done (MakeMyTrip number) :[protected] Regards, Karan Salvi +91-[protected]

I had booked tickets this morning from your website with reference number NF[protected]. From lko to del instead the tickets were booked from del to lko . Immediately within 19 minutes of booking and after waiting to get through the customer care i informed them of the booking and told them to rebook the tickets . Your representative advised me to cancel them saying that change in travel plans whereas it was a wrongly issued ticket to me. Only then we will look in to the issue of wrongly booked tickets. I was then forced to cancel the ticked for wrong reasons and no refund has been credited to my account yet or any intimation has not been recieved

I had cancelled my flight ticket on 3rd November 2015 from Bangalore to Delhi AIR INDIA FLT A1804, travel date 4th November 2015. Booking ID NF[protected] This ticket was booked on Make My trip portal . After cancellation, Refund money of rs 3422 has not been refunded till date and I have been mailing them and their toll free no does not have any option for discussing flight cancellation and refunds.

I have planed a trip with my friends and family but i got know for whats reason makemy trip has cancelled my my air ticket booking Nf[protected]t but other ticket has not been cancelled after booking of ticket they emailed me after 1.5 months that the ticken has been booked using illigal bonus and they cancelled my ticket i have emailed them on [protected]@makemytrip.com 3 4 times but i didnt get any respone this is wrong i trusted make my trip and they are spoiling my plan Here is the screenshot of email they have sent to me

These people are pathetic and eaten up my 9K Gift e-coupons. I have applied worth 9K e-coupon and at last moment server was time out. Now coupons are showing Zero amount. I have raised the ticket 1 month back but these people are not responding any more.

Reference ID:[[protected]] Reference ID:[[protected]] Step-1 Complaint Registered Re: Reference ID:[[protected]] My MakeMyTrip Gift Card locked

We are two families travelling from Bangalore on 26th Dec and planned accordingly and booked all the hotels according to the plan. We booked 1 cottage and 1 delux room in Patang Beach Resort for Gokarna for 31st Dec and it was confirmed booking. I have called up continuously for two days for confirming the same as the date is a cruical one and it is difficult to find a hotel at that time. I got the confirmation mail saying the booking is confirmed. Now today after 5 days I happen to check the status as i requested for change of the guest name of the delux room. None of the request was taken and infact got a shocked after seeing status as waitlisted. It was not intimated to us nor even called and informed. Should this happen on the date of travelling what would you do. This is a very irresponsible behaviour by makemytrip and i wont dare to book any rooms or flight from this site anymore. I called up today at night to know the reason and the customer care hung up the call without giving any explanation.

Flight - Jet Konnect 9W 2250 Jaipur to Delhi Date: 14/12/2015 (12 days left) Ticket was purchased for Rs. 3, 950/- Cancellation charges being asked - Rs. 3, 154/- Cancellation charges between 7-30 days earlier are supposed to be Rs. 1500 + MakeMyTrip Charges (usually Rs. 300) Please help.

I, I booked a ticket from calcutta to mumbai with my family make mytrip booking id - NF[protected] a refundable ticket with my wife, sister, brother and an infant niece. For travel on 22nd november 2015. For some personal reason i had to cancel my ticket alone. I made the cancellation on 16th november where i received an email that i will get a refund of INR 4425 by 23rd nov. It did not happen, i put a complaint on 27th nov about the refund status, when i got a reply on 30th nov that the airline replied that it was some special fare and cancellation is not permitted. I am not able to understand if the ticket was refundable and i made the booking through makemytrip, who initiated the cancellation and confirmed the amount to be refunded. Why they are not refunding the amount? If i would have know thia issue i would have travelled not wasting around 7K! Please help on this, m not in a position to waste 4k from my budget. Just because of miscommunication/confusion between makemytrip and airline if any. This whole mistake is from makemytrip and they should bare any discripancy. Thanks and looking forward for help on this.

I booked Australia tour from makemytrip.com IN1510B5S160581, and they said after checking your documents you will get Australia's visa. After that they charged me 40000INR and hasn't done anything, as i have checked and found we need air tickets and hotel booking to get visa but they have not applied for visa and said your visa has been rejected. Moving further they said we will send air tickets for evidence that proves they applied but they have not sent anything apart from my passport.