MakeMyTrip India Complaints & Reviews

Hello,

This is an email to make a complaint against my booking ID (IN1508B4S212311), for Resort Rio Goa.
My concern is that I made a booking for Luxury Deluxe category with the below mentioned room facilities with make my trip. Please check the mail trail.

Room facilities:
· Minibar
· Tea/Coffee Maker
· Electronic Safe
· Ironing Board
· Bathroom Toiletries
· Mineral Water
· Fruit Basket
· Daily Newspaper
· 24-hr Room Service
· DVD Player on Request
· Dining Table
· Study Table
· Living Room
· Sofa Unit
· Data Port
· Direct dial phone
· Air Conditioning
· Satellite television
· Balcony / Sit Out
· Refrigerator
· Hot/cold Water
· Iron
· Attached Bathroom
· Wi-fi
Bath Tub
Lagoon View from the room
But when I reached here and asked for this room, receptionist told us that make my trip has booked a deluxe category with them.
And in deluxe category, the above highlighted facilities are not available. Also, they showed us the mail which make my trip has sent to them (screenshots attached). I also took a printout for the same. They said that if you need these facilities then you need to make extra payment.
I am with my wife on honeymoon and waited almost two hours at the reception to get the matter resolved. This was really humiliating for us at such a special occasion. So, manager asked us to take a room and send a mail to make my trip with complete details and screenshots, and keep them in loop.
After that I had a word with their manager and came to know that make my trip has made a fake commitment with us. And it’s not the first time, they have faced same problem in past with other customers as well.
Then I called make my trip customer care and they put my call on hold for almost 20-25 minutes, and told me that they had a discussion with manager and they will provide the luxury category room. The customer care executive also asked me to share the room pictures and said that if it will not be up to the committed facilities, then make my trip will compensate for it.
After all this hassle, resort manager again told us they can just provide the category which is mentioned on the mail.
Now I just want to know is this the customer satisfaction which make my trip commits. I came here from Delhi, once I entered in resort they asked me to take a room with less facilities which committed to me earlier. I made a booking through make my trip, because this is my first trip in Goa, and I was expecting 5 star facility on my special occasion. But the things was completely changed. I was literally not in a condition to more argue in resort manager, as this is new city for me and my wife with me. Also was really shocked with this experience.
Request you to look into this matter on priority basis and provide us the solution and compensation for the fake commitment made by make my trip.
Also resort rio manager, please do the needful in case of need.
Thanks
Akshay Kaushik
+91-[protected]

1) I made a transaction with MakeMyTrip for hotel reservation with Lemon Tree Premier Hi-tech City, Hyderabad on Jan 31, 2016 for INR 6963/-
2) Due to lack of clarity on the early check-in policy I had to cancel the booking to make alternate arrangements, in-lieu to the same I went ahead and cancelled the booking on Jan 31, 2016

I was expecting a refund for this transaction and learnt that it was a non-refundable booking. Since I was not going to get the refund back, I requested to revoke the cancellation. After placing multiple requests online and emails I was informed that neither will I get the refund nor can the cancellation be revoked. What I fail to understand is that if there is a policy for non-refundable tickets, why does it allow the customer to process cancellation if the company is not willing to refund money. Further to this Lemon Tree rent the room to another customer and earn revenue and I'm penalized for a fine print policy which I was unaware off.

Being in the e-commerce business MakeMyTrip will have rights to make exceptions in such cases, to my disappointment I was not offered any help from either the customer care or the management of the hotel.

I request the Indian consumer complaints forum to guide me on how I can proceed to recover my money back.

Ref: NF[protected]
Make my Trip have cancelled 3 all 3 tickets against a request for one ticket cancellation i.e of my son who had an exam and could not travel on prebooked ticket . On 12th Dec, My wife & daughter reached with Valid PNR bur Air aia informed that MMT had cancelled all the 3 tickets after repeated call to both MMT & AirAsia, they were turned back from Airport. After talking infinite no of times and inspite of MMT's promise to resolve within 2 days, MMTfailed to resolve the issue even after 2 months . Refund & compensation promised earlier were never discussed & my repeated calls met with same fate.Therefore, I request for your intervention .
I had to arrange ticket at the last minute for them, disrupting all our plan . ant detailsma like our subsequent travel, noting of Asia Asia person at the airport Etc are with us along with several response of MMT call centre promising to settle the issue within 2 days .
All relev
regards
sukanta Bhattacharjee
Indian oil Corporation Ltd, Bongaigoan Refinery
[protected]@indianoil.in
[protected]@gmail.com
[protected]

I have booked Air ticket on 16th feb 16 from chennai to Mumbai and return mumbai to chennai for the travelling date 23 th Feb 16 thru net banking. Amount debited in my account but I didn't receive any booking id or confirmation mail.
Bank Name IDBI net banking
Amount deducted 5984
Refund my amount as early as possible

Hi,
On 1st of Dec 2015, I booked 2 air tickets from London to Chennai (route via London to Delhi and Delhi to Chennai) in Jet AIrways, due to flood in chennai, the flight from Delhi to Chennai got cancelled. When we contacted Jet Airways for the support, they said the amount will be refunded to your broker account (Makemytrip) and I need to get from them and they didn't provided any support at the airport. on the next day I booked 2 new tickets.

When I contacted Makemytrip, they didnt provided a valid response and closed the ticket with-out any comments. I tried escalating this issue, but no use. They said they didn't get the money.

I am so dis-appointed, was this how the travels give the response to their customers.

At last, I lost my ticket money and I paid nearly 20, 000 to reach Coimbatore and from there to Chennai.

On 23rd December 2015 I tried to book one flight from delhi to mumbai from make my trip but due to some issues the transaction failed but amount was deducted from my account till now(15th feb 2016) the amount hasn't been refunded. Whenever I call they say they say we will refund within 8 days but no response. I called the supervisor as well he said he will refund but he didnt. The complaint with Complaint no.[protected] is still open.

Complain no.[protected]
date 06/02/2016
amount of 6, 500 debited from our credit card to make my trip but the company is denying to receive payment.
we request to refund our amount.

Hi all,

i have taken the complete package from make my trip on Oct 29. Package is for dharamsala and Dalhousie. Really the arrangements made by MMT is very good also have plan to book more in MMT.

I have book the package through online with the help of Heena (not sure). Initially I had tought to make a full payment but CC advisor informed me about the cash back benefits in EMI. I agreed and make my payment through online using emi (HDFC) option with the help of advisor and I am sure that I have entered the promo code but as per advise from CC advisor and advisor informed cash back will pay after 45 days . But stilI now i did not received any cash back to my account already I spent additional 4000 because of EMI. Please check this on high priority and come back to me ASAP

I have contacted the customer care in 18th and 20 in both the calls they have confirmed me I will get prompt response but till this date no response. My Bill due date is 25th please come back to me immediately and solve my issue
Still I Did not received Any response totally I have made several calls in all calls executive informed me that I will receive call with in 24 hours but now almost more than one month. Please help me to get my cash back form cheapest company..

I am very frustrated please help me

I booked 4 night in Suncity resort GOA...value + hotel from makemytrip ..one of the very worst experience from makemytrip suggested hotel ...room was terrible and with mosquitoes... We called hotelier for the same, simly he suggested other option...and that was also xerox copy of old one...I check out in 2 hours only ...my wife really vomited once by smell in room..you can ask to hotelier also ..we checked out in just 2 hours ...I don't want to explain more than this..just refund me all my money back as you commits ...below my all 4 bookind id and details..hoping your revert with refund update don't want to waste my time to escalate it again and again...

ROOM : PREMIUM

NH[protected]

NH[protected]

NH[protected]

NH[protected]

Hi,

I had asked the make my trip to suggest me some plan for the weekend of 13th and 14th feb as that is my anniversary apart from it being valentine day. I was assigned a booking executive paromita who promised to give me a good deal but after submission of first quote i told her to explain more options. Today being 12th Feb i have not got any response inspite of escalating on their website multiple times.. They have ruined entire plan because I was sure that they would be able to suggest something good, however i was wrong and this has given me a mental agony of facing my spouse that i have not been able to plan anything.

Worst Experience with MakeMyTrip.com, they are fooling customers.
I booked a flight ticket on MakeMyTrip.com
Booking id - NF[protected]
Booking date - 23rd Jan 2016
Airline - Air India

Flight of air india get delayed by 2 hours, so I cancelled the flight by calling air india customer care, they said they have refunded my complete amount as flight was delayed, and asked me tp talk to MakeMyTrip for refund status.

Total amount refunded by air india - Rs. 3018

on 29th jan I got a message from my HDFC bank that Rs.752 has been credited to your account from makemytrip. So i called makemytrip customer care that why only Rs.752 amount has been refunded, they said I had applied deal code MMT2016 while booking so Rs.2016 has been added in you wallet, I told them that as my booking is cancelled so please reverese the wallet cashback also and give me my complete refund but they refused for it saying its our policy and we will not refund cashback. I told them that airline has cancelled my ticket and they have refunded complete amount so please refund me complete amount and take back you cashback, but they refused.

I asked them ok then if I will book ticket now, then amount of Rs2016 will be reduced from ticket cost and will be used from my wallet, but they said you can only use 5% of your cashback in one ticket.
So in short MakeMyTrip is fooling customers.

It means I have to make 20 bookings from makemytrip to get my cashback, So i will recommend all my friend to not use makemytrip for flight bookings. They just fool customers.

I told them to give this policy in written on my email, but they refused to do so. Even they are not giving me the complaint ID.

On calling again ang=d agin to them they refunded my 250Rs. more, but still Rs. 2016 is with them, they are not returning it, Air India has given me complete refund. If complete booking is cancelled, then they should give me my complete money.

I only want to say these type of behaviour from MakeMyTrip is totally unprofessional and unacceptable.

Please help.

On May 4th 2015, I bought 3 tickets to travel from Ahmedabad to Bangkok. I followed all the steps on the online site and a booking was never issued and I did not received any confirmation of my purchase. Regardless of this, 992.55USD were charged to my credit card from this company. This is my complaint ID which I've stated on May 2015:[protected] . I want my money refund on my credit card. It has been more than 9 months and I only receive emails telling me to wait for 72 hours on and on. Several times I have contacted by phone and by the support platform but they keep closing my refund tickets on and on. This company has a really bad service, I really need my money back.

Ref id[protected]
Booking ID- NF[protected]

I have booked flight amount was debited from my account but booking was failed due to some error.
12 days have been passed refund amount was not credited to my account in spite of 7 reminders.
ANITA SHETH/VINOD SHETH

I booked a holiday package from makemytrip. After completing the whole payment at 05/02/2016, there was no confirmation flight and hotel voucher. After asking so many times they finally mailed me the voucher. But there were some problem regarding hotel rooms. So that i again called to the makemytrip. They took two days to resolve my problem. I called them at 05/02/2016, 08/02/2016, 09/02/2016/10/02/2016 and 11/02/2016 and each day i talked them around 4-5 hours. This thing categorically showed that they mentally harassed for last 3-4 days. I was also asking them to arrange a call for me to talk to seller who sold the package but there was no such call took place.They harassed me so much.Beware of seller name Malika Batra (makemytrip)(extension number 3440).

Hi
I had booked a trip (hotel and flight booking was done separately) where I was informed that there is a cash back post applying a code APPFEST, for my flight booking I got a cash back in my make my trip wallet however for my hotel booking I called the cust services who informed to me that cash back will be processed in 21 working days in my credit card. Post I availed my trip I was informed that this offer was not available on sbi card. post lot of arguments I manage to speak to the supervisor a lady, who informed to me she will listen to the call and will get back to me, which she hasn't. I again called the cust service and the advisor named abuishek refused to pass the call to the supervisor and trfd me back to the ivr . I called again and then manage to speak to the supervisor named mohit who transferred the call to his manager Kumar who assured me that they will listen to all the calls and resolve the issue by Wednesday . I get a call from mohit on Tuesday without any concrete outcome and investigation and asked me for some more time . I am not sure whats happening till now I have not recd a call from kumar .Its a fraud company looks like fooling the cust. I also have a text confirming cashback will be processed in 21 days post my booking . nh[protected]

Greetings,

This is specific to the booking which I had made with Lemontree hotels, HYD on 31st Jan 2016.
After booking, I had initiated the cancellation for this booking within a few hours.

The website had an option of cancellation which I initiated. After waiting for about a week, the Make my trip website claims that I will not receive any amount back whatsoever.
I am quite shocked as this was not clearly outlined on website. Upon calling makemytrip, I am told that it was at the discretion of the hotel as they might have received the payment already.

I humbly request a refund back for the amount which I have made for the following reasons :-

1) There is no service offered to me for the amount of 6963 Rs I have made.
2) If there is no money being offered, what does cancellation mean?
3) On the website it says you can cancel you booking by logging on to the Customer section of our website. This is exactly what I did.

This is hard earned money which we have used on the site. Personally for me this is the second negative incident with Makemytrip and I reach out to you for your help.

Dear Respected authorities,

I would like to bring to your notice the fraud and cheating I am currently undergoing with Make My trip website. I had booked a round trip ticket from London (LHR) to Chennai (MAA) on 14th October 2015 for my travel dates on 11th December 2015 for a total amount of 74903 INR. I had taken my onward journey from LHR to MAA as per itinerary and had to cancel my return ticket due to unavoidable circumstances. I had cancelled my return ticket online through make my trip website and received a cancellation acknowledgement for an amount of Rs.34328 to be refunded in the next 5 days. I made the cancellation on 27th December 2015 with the reference id IN1512R7S294150. I had been following up with the customer care team from then on my refund status and its been almost 3 months I haven't received my refund back from Make my trip. I had spend hours of time speaking with these customer care professionals and tired of raising service request/complaints in their portals which they directly close marking as resolved without even providing comments. The customer care team members even after explaining the whole background to every person who attends the call gives a dumb reply please wait for another 48 hrs. I had crossed many 48 hrs and totally into mental agony and financial crisis due to the stress factor speaking to these people who try to loot my hard earned money without even showing any professionalism in their service. I would want them to pay me back my refund amount which they owe me along with the interest incurred for these days from the date of cancellation request.

I had also spoken with the airlines directly and they had given a confirmation that the amount has been refunded back to your agent.

[B][U]Details of my booking below:[/U][/B]

Booking ID: NN[protected]

Booking amount: Rs.74903

Booking date: 17th October 2015

Cancellation Date: 27th December 2015

Cancellation Reference no: IN1512R7S294150

Refund amount : Rs.35000

Hi Team, I cancelled my 23rd Nov ticket under booking ID: NF[protected] in the month of November month on makemytrip portal but after several call to customer care and several mail reminder, I didn't get my refund amount of Rs 1, 617 from make my trip even though air India has already refunded the amount to make my trip but make my trip is not refunding my amount. I really frustrated from make my trip because now whenever I call to make my trip support center their system always is in upgratation mode and they don't call back to me also. Please help me get my money back to make my trip and a strong action has to be taken against make my trip for cheating the customer.

Thanks & Regards
Ravinder Kumar
[protected].

Initially my friend referred me to download the make my trip app and I got 500/ in my walley but could not use it all on the first flight.

I was allowed to claim only 200/- when I had 500/ in my wallet.


Later I booked another ticket using code 2016 to get 2016/- in my mmt wallet.

The TnC initially read that 2016/- will be credited in 20 days and I would be allowed to use 500/ per flight.
But then I tried booking the next flight, I could claim only 249/- and not 500/-

Trying today again I can redeem 198/-

What a good way of fooling innocent customers. Why do lure people to get good cashback and later do not let them use it. You expect me to book flights worth lacs to get a 2016 /- cashback.

I am gonna spread a bad word on facebook and you know how well the word of mouth works!

Dear sir,
Iam a regular customer booking my flight through your esteemed organisation. Please note my latest booking cok auh Nairobi and accra. I arrived Nairobi airport pm local time my next connection is following day 9am that means I have to spend 19 hours transit in the airport. As per my good understanding airlines should provide accommodation but no information about my accommodation or any assistance when I contacted itihad airlines and kenyan airlines. They advise I have to obtain visa and arrange myself for accommodation and transport.
Any way I decided to spent pride launch by Kenyan airlines 40 usd up to midnight and another 40 usd for re entry 5am.
Please let me know who is responsible for my accommodation ? Etihad or kenyan airlines ? Iam very much disapointed and embarrassed myself regret badly. I will not book or use your site once again if you reply with sensible or reasonable reason where is the fault ?who mis manage with my itenary and consider to hang around Nairobi airport 19 good hours !!! Please reply.
Thanks and regards,
Sajeed
[protected]@yahoo.com