MakeMyTrip India Complaints & Reviews

Booking ID: IN1510B5S072765 refer above booking ID, I have made full payment of around 86, 000 based on email from Manish. Whatever code he has asked me to enter during payment, i have made it accordingly and he confirmed too. Even during my follow up he was confirming me the cashback will certainly come after 45 days. I keep on waiting till 2.5 months. When i again followed up and i came to know that Manish has resigned from company....

We put in a search parameter for booking hotel in December. But when voucher came, it indicates the booking for January. Till the last minute it was mentioned as December and suddenly a big change in the voucher. This is error which needs to be rectified by makemytrip. I have written to them within a minute of receiving the voucher, but they are not responding. Hence, lodging this complaint...

Hi I made a booking with makemytrip for a flight from Kolkata to Pune for 3rd April 2016 at 9.35 pm. The money got deducted but the ticket did not get processed and it showed an online error message. I got a message at 9.42 pm and 9.49 pm from Makemytrip.com that they have not received the amount from the bank and the ticket is still not processed. Finally at 10.00 pm, I initiated another booking - this time from my mobile app. At 10.02...

Service Request :[protected] | Cacellation: NP[protected] This Service request was generated & provided to me on 22.11.205.(4Days before the Travel Date) This service request was opened on 22.11.2015 for the cancellation of Booking Id:NP[protected]. On 01.12.2015. I have received an email stating... ""At the outset, we apologize for the inconvenience caused to you regarding cancellation and delay in response. With reference...

Make my trip is the worst agency ever!! We booked a room in Ooty paying 6000/- for 2 days in advance. When few hours were left to reach the place makemytrip executive calls up and tells that the room is unavailable and escaped. We literally called more than 30 times, we had to wait in que for 15 min each and no one picked the call. And those who picked said they can not do anything. We reached 10pm and we had no place to stay. Disgusting...

Sir, I feel cheated and played by make my trip. My booking with ref no NU [protected] payment for the same has been received/confirmed through email & SMS by you. with ref no NU [protected] payment of 1060.00+ Insurance 45.00 for journey by Mahindra Bus-which you have already received on[protected] at 16:33 and it was confirmed by you again by SMS. But thereafter i got telephonic message from your call center[protected] that...

We booked the following tickets, through MakeMyTrip on 2nd November, 2015 - 1. Goa To Hyderabad - Flying date - 19th December, 2015 - Indigo Flight Number 6E-381 for Prachi Gupta 2. Hyderabad to Goa - Flying date - 03rd Jan, 2016 - Air India Flight Number AI-513 for Prachi Gupta However, this is the harrowing EXPERIENCE that my sister-in-law and wife had to go through today - 1. Prachi reached airport at around 1:30 for her flight at...

I was trying to reschedule a flight I had booked through Makemytrip and during the process they had deducted an amount of Rs.2143 but did not reschedule the flight. Later I had contacted MMT over phone and instead of Rs.2143 I had to paid around Rs.5000 to reschedule the flight. Later I had raised a complaint on 06 Nov 2015 to refund the amount deducted through their site for which they did not respond even after regular follow ups. Again...

Simple. On 12th Sept 2015, we made return flight booking for two people (melbourne to kolkata) departing on 13th Jan 2016 and returning on 30th Jan 2016. On 19th Nov 2015, we wanted one of the travellers to depart Melbourne on 30th Dec instead of 13th Jan. So we called up Makemytrip and they advised to login to the website and click on 'Modify Booking', which we did while on call to them. They advised not to worry about any info given and...

I feel cheated and played by some fraud or con-man. Find the events in chronological order: 1. On Dec. 2, I asked for a package to Jaisalmer from MMT sales manager (Kapil Tiwari). 2. While trying to customize a 3-day package, I initiated the discussions with following demands: Dec. 30th night at Jodhpur, Dec 31st night at desert camp in Jaiselmer and 1st jan at Hotel in Jaiselmer. (mails as proof) 3. Initially he provided me packages...

I made booking from Make My Trip mobile app for 1 day 1 night hotel stay in Pune. When I was doing the booking I read all terms and conditions and found that my city bank debit card is available for cash back. I made the booking and got message that within 21 days cash back amount will get credited to my account. Till now I haven't got the money. the booking was made on 11/3/2015. I have raised complaint on Make My Trip portal and following...

I had to cancel my trip for personal reason which is on 28th Dec'15 to 1st Jan'16, now they are denying refund stating cancellation policy which was not intimated to me before booking and later I have made payment, received confirmation mail of this cancellation policy in bottom without my consent.(not sure how they are exercising this clause without customer agreement) 10000 rupees paid as part payment is now being denied for refund request...

I had booked 2 rooms (Delux Non A/C) for 2 nights at Vaibhav Residency, Tirupati for December 15th-17th 2015. The transaction date is November 11th 2015 for INR 2, 442. I had booked the hotel after looking at the photos online. However, when I reached there, I was shocked. The location was at a shady place. The building had no lift and we were allotted rooms on the 3rd floor. The rooms were stinking of cement and cigarette buds. The rooms...

I cancelled a ticket on 7th of Dec and they were suppose to refund my money after 3 working days, 15 days passed still no refund and everytime i call they give new new date. this is a cheater company and playing around with our money. guys please never ever book ticket from makemytrip....

IT HAS BEEN 20 DAYS SINCE THE CANCELLATION. Everytime I call the customer care they say system is not working. Pathetic site system people. Not getting any resolution. They promise to call back bt nothing happens. No one calls back and on calling them back I get the same answer that system is not working. Such big company and system is down for past 20 days cant understand how they are running the business....

My booking with id:NU[protected] was successful.The payment for the same has been received by the brand 1050 INR/ticket. The booking was made for 2 tickets. After the payment the booking was shown confirmed but when i checked my ticket details it was without pnr and bus operator details.The price of the ticket on my next login was raised from 1050 to 3150/ticket by the brand leading to cancellation of my trip....

Hi, I had made a holiday booking from make my trip which i cancelled it as I could not travel due to unavoidable situation. Cancellation Processed Date: 24th Nov. 2015 Expected Refund Date: 3rd Dec. 2015 Refund Amount: 36473/- INR Booking id NL[protected]. The expected refund amount was 36473 but they have returned only 7942 rs as seen on my credit card statement.Total package was of 43000 from which only flight charges were...

I have booking from Chennai to Vizag on Dec 9th morning flight. On the 8th Dec, I have partially cancelled the ticket online. It showed a service request number. I didn't save the screen shot expecting that email would be sent with the cancellation request. Unfortunately, I haven't received the email. When I called up their contact centre to enquire about the cancellation, they told me that the couldn't see the cancellation request. I...

I made air ticket booking on makemytrip on 2 nov on which an offer was showing as get 1500 cash back after applying coupon code and use of citibank credit card.I did everything which was asked of me, duly waited for next 30 days but did not receive the cashback.Now their customer care is not accessible and on social media they wrote I have not entered coupon code, which i had entered I remeber clearly.I would request corrective actions to...

I tried to book flight tickets (2) from Vishakhapatnam to hyderabad on 12th of November -2015 and I used my friends Axis debit card for the same. I was charged but didn't receive any ticket, I then contacted the Makemytrip customer care executive and he said, the money has not reached them, and for that reason, they have not processed the ticket, and requested me to book another ticket, I then spoke to Axis bank guy, and he said, you...