MakeMyTrip India Complaints & Reviews

I made booking from Make My Trip mobile app for 1 day 1 night hotel stay in Pune. When I was doing the booking I read all terms and conditions and found that my city bank debit card is available for cash back. I made the booking and got message that within 21 days cash back amount will get credited to my account. Till now I haven't got the money. the booking was made on 11/3/2015. I have raised complaint on Make My Trip portal and following up with them over phone from last 2 weeks. Every time Agent pick ups the phone and keep asking me same booking details again and again. I have sent so many email however only getting an automated response, no one is bother about the issue. Till now I have not got any details from any agent. Today I requested for supervisor call and finally got it. The supervisor-Mohit is telling me a new story. They got email from City bank that few debits cards that ends with certain 4 digits will not avail for cash back amount. I asked for the details then he said that he can not disclosed that.If customers are not aware of which cards will not get the benefit how can the process will run smoothly. If card is not avail for the offer why it took 2 weeks to respond. The detailed information should be provided while booking so that customer can cross check if they would be avail for the offer. This is a good example of fooling the customer. Suddenly make my trip is asking me to get clarification from City bank. If I made the booking from Make My Trip why should I communicate with City bank now. I have wasted my 2 weeks getting the update, daily phone calls, so may emails, complaint on portal(escalated couple of times) till all agents were saying they are working with cash back team. Today supervisor is saying I will not get the cash back as they have internal understanding with city bank based on last 4 digits of debit card. They are not providing anything in writing. They are just fooling the customer and making their own rules as per their convenience to attracting customers initially and giving what they promised for. Please look in to this matter and I need cash back since City bank debit card was falling under all criteria at the time of booking to avail for the cash back. Attaching the message proofs and emails sent to Make my trip. Few make my trip agents disconnected my calls deliberately and wasted my 2 weeks without providing any updates. Agent name-Anup, Jyotika(dont remember other names)

I had to cancel my trip for personal reason which is on 28th Dec'15 to 1st Jan'16, now they are denying refund stating cancellation policy which was not intimated to me before booking and later I have made payment, received confirmation mail of this cancellation policy in bottom without my consent.(not sure how they are exercising this clause without customer agreement) 10000 rupees paid as part payment is now being denied for refund request ID IN1512B7S125949 They have not making acknowledgement to my calls which I asked in form of mails so that to understand raised cancellation request from my side...totally non transparent to customers and masked approach. I have decided to ask all my friends & relatives not to approach make my trip.

I had booked 2 rooms (Delux Non A/C) for 2 nights at Vaibhav Residency, Tirupati for December 15th-17th 2015. The transaction date is November 11th 2015 for INR 2, 442. I had booked the hotel after looking at the photos online. However, when I reached there, I was shocked. The location was at a shady place. The building had no lift and we were allotted rooms on the 3rd floor. The rooms were stinking of cement and cigarette buds. The rooms were dirty and nothing like the photos online. WE DID NOT STAY THERE. We have been duped by makemytrip.com. We expect a full refund of our amount Rs 2, 442 plus compensation for the mental stress we faced. We have booked online on tripadvisor and other websites and never faced any issues. I advise everyone to never book using makemytrip.com. Extremely disappointed with this pathetic experience.

I cancelled a ticket on 7th of Dec and they were suppose to refund my money after 3 working days, 15 days passed still no refund and everytime i call they give new new date. this is a cheater company and playing around with our money. guys please never ever book ticket from makemytrip.

IT HAS BEEN 20 DAYS SINCE THE CANCELLATION. Everytime I call the customer care they say system is not working. Pathetic site system people. Not getting any resolution. They promise to call back bt nothing happens. No one calls back and on calling them back I get the same answer that system is not working. Such big company and system is down for past 20 days cant understand how they are running the business.

My booking with id:NU[protected] was successful.The payment for the same has been received by the brand 1050 INR/ticket. The booking was made for 2 tickets. After the payment the booking was shown confirmed but when i checked my ticket details it was without pnr and bus operator details.The price of the ticket on my next login was raised from 1050 to 3150/ticket by the brand leading to cancellation of my trip.

Hi, I had made a holiday booking from make my trip which i cancelled it as I could not travel due to unavoidable situation. Cancellation Processed Date: 24th Nov. 2015 Expected Refund Date: 3rd Dec. 2015 Refund Amount: 36473/- INR Booking id NL[protected]. The expected refund amount was 36473 but they have returned only 7942 rs as seen on my credit card statement.Total package was of 43000 from which only flight charges were to be deducted and rest amount needed to be refunded. Please look into this issue. Attaching screenshot for reference.

I have booking from Chennai to Vizag on Dec 9th morning flight. On the 8th Dec, I have partially cancelled the ticket online. It showed a service request number. I didn't save the screen shot expecting that email would be sent with the cancellation request. Unfortunately, I haven't received the email. When I called up their contact centre to enquire about the cancellation, they told me that the couldn't see the cancellation request. I raised a complaint with MakeMyTrip directly, got a same response saying they couldn't see the cancellation request.

I made air ticket booking on makemytrip on 2 nov on which an offer was showing as get 1500 cash back after applying coupon code and use of citibank credit card.I did everything which was asked of me, duly waited for next 30 days but did not receive the cashback.Now their customer care is not accessible and on social media they wrote I have not entered coupon code, which i had entered I remeber clearly.I would request corrective actions to be taken and I shall not be cheated.

I tried to book flight tickets (2) from Vishakhapatnam to hyderabad on 12th of November -2015 and I used my friends Axis debit card for the same. I was charged but didn't receive any ticket, I then contacted the Makemytrip customer care executive and he said, the money has not reached them, and for that reason, they have not processed the ticket, and requested me to book another ticket, I then spoke to Axis bank guy, and he said, you can book another ticket, and we will get the money back from the merchant.

Then, on the same date, again I tried to book flight tickets (2) from vishakhapatnam to hyderabad, but the same thing happened. Now, it has been more than a month and Axis guys say, sir, they have the money, kindly talk to them, Makemytrip toll free is my nightmare to be precise, I need to spend minimum 15 mins listening to some recorded over and over to get to speak to some one, and they say, Sir, kindly send bank statement, etc etc to [protected]@makemytrip.com, which is also done long back.

Still, they have not returned the money. I fly frequently and not just me, my companies whole team and friends fly very often, since that day, I am actively campaigning against makemytrip and had never used this app for my self or others.

I will surely make my words appear on new papers in complaint columns and will drag the company to consumer court in case the money is not returned in very near future.

They have my 14000+ and god knows how many travelers like myself are being tortured by this nonsensical company. I will surely drag them to consumer court. It is just that I am very occupied with my office work, I didn't do anything yet.

MQDM Ahmed Siddiqui
0091-[protected]

I have been overcharged for a flight ticket from delhi to lucknow on vistara dated 11/12/15. I have been charged Rs 14593 whereas ticked was for Rs 11093 at Vistara. Please treat this as serious as I will be taking leagal action as I have all the bills with me.

My booking ID is NN[protected].I was having my returning flight on 16/12/2015 from New Delhi to Nairobi but due some visa issue I could not able to take off.My ticket cost was Rs 33, 013 .As It was the refundable ticket and I have cancelled my returned ticket before more than 24 Hrs, I should have get the refund amount .I request make my trip to refund the amount deducting the cancellation charge or I will have to take further steps(Complaint) against them. I was trusting Make My trip a lot before but if they won't refund my money back I won't use the service from them and not let any one use also.They cheated me and my trust.

With regard to the reference no. we had requested for a cancellation of the flight + hotel booking that we had done through booking ID NP[protected]. The go ahead was given to Make my trip based on their mail stating the cancellation charges would be INR 7000/- on Dec 13th Sunday. We also called the Make my trip call Center on Monday Dec 14th to confirm the same and we again requested for the cancellation to be taken ahead on the assurance that post the deduction we would receive at least INR 16, 000 however till date we have received confirmation of credit only INR 8652. Despite repeated calls we have not got the resolution for the balance - The reference id mail which should be available in your system & has all the details and if required the recording of the call can be traced. This seems more like cheating of customers especially when we are requesting for the cancellation of refundable fare to a place like Chennai which has been hit by Floods and the travelers are senior citizens!!! The least we expect now is a call back from your side with a resolution on the refund .. It has been a humiliating and shameful experience dealing with MMT and feels like beggars asking for our own hard money. I request the concerned authorities to look into the malpractices of the this NASDAQ listed entity ..

I am going to list down all the concerns that I had with regard to the trip that I took. 1) I had asked for a group tour but my husband and I were alone for the trip. I was told, once I reached Rajasthan, that the group members will be joining. I had specifically asked for a group tour inorder to make sure that my husband and I won't be alone with a driver. 2)The driver kept staring at me through the rear view mirror everyday as if he has not seen ladies before. I spoke with my husband and he too saw it. I was on the seat behind the driver. Just to avoid his stare I decided to switch to the other side and that day I saw the driver adjusting his mirror and he continued staring. I had repeatedly asked if this was a popular tour and if more people will be coming just to ensure these kind of scenarios won't happen. I do not know if the concerned authorities understand how uncomfortable it is to ride like that. If you state it to be a group tour and when the customer keeps specifically asking for a group tour make sure it is one, else notify it to the customer. Your behaviour just showed that money values more to you that customer satisfaction. 3)Makemytrip doesn't have a proper customer care set up. I tried my best to contact your customer care but with little luck. I am a frequent flyer and have travelled to various places throughout my lifetime in groups and as family. I have taken services from various travel sites and groups and let me make one thing clear: This was my first time with makemytrip and the experience is the worst one I had. If there was a minus rating possible I would give it to you guys. Definitely won't suggest makemytrip to anyone in the future. I hope the office has enough courtesy and respect for their customers, to get back to them and enquire about the trip at the very least.

I had booked 10 tickets (5 to and 5 return) for an upcoming family trip to Gangtok. My Booking id is NF[protected], booked on the 4th of Dec 2015. Invoice number is NF25731. I paid Rs 62, 924 for the 10 tickets, and now they say they will refund some Rs 1100/- in total after cancellation. Fare Calculation as per Invoice is this: Base Fare: Rs 10, 428 Passenger Service Fee: Rs 287 User Development Fee: Rs 1037 Other Surcharge: Rs 383 Total per passenger: Rs 12, 235 For 5 Passengers: Rs 61, 174 Plus Convenience Fee: Rs 1750 I am a very regular user of Make My Trip's services, and I am shocked at the way Make My Trip is trying to fleece me, and many other unsuspecting customers, with these clever strategies of hiding the Non-Refundable clause on flight bookings. I am sharing screen shots of the booking pages as they appear when you try to book these tickets, images are attached for reference. 1. Image 1: Flight selection page: Here, after selecting my flights for going and coming back, there is only one place in the page that says "FARE RULES". I have opened that in the image, and there is no mention whatsoever of the non-refundable clause here. MMT executive Mr Aman Tiwari (aman.[protected]@makemytrip.com), took 30 minutes while on call with me to discover that there is another link below individual fares called "DETAILS" that has Non-Refundable written. Very clever way MMT of hiding this very important piece of information. 2. Image 2: The booking page, again as per image attached, has absolutely no mention of the non-refundable status of the tickets that I am trying to book. 3. Image 3: Non-Refundable Fare rules according to Make My Trip: that says non-refundable fare means "tickets cannot be returned for a refund. However, if you cannot use your ticket, you may be able to apply its value toward a future flight within specified time frame as per the rules of the airlines. The airline may charge additional fees for changes made to a non-refundable ticket." I have been speaking to Make My Trip since the 9th of Dec 2015, when we were informed that my father cannot travel to Gangtok because of his Heart Disease, and I am extremely saddened and distressed by the apathy shown by MMT staff and customer-support/Complaints teams. Mr Aman Tiwari promptly disconnected my call after 40 minutes, on the realization that he also could not find Non-Refundable written on these pages even after 30 minutes, I have been trying to reach MMT, but every time, I am being told that their system is being updated, and I should call after 1 or 2 hours. I have written 2 complaints to them also, but I have not heard back even once. The Airline claims that the tickets are non-refundable from the Airline's side (Jet Airways), and they can not do anything about it. But I booked through MakeMyTrip, and it was THEIR responsibility to pass on the message to me, which they failed to do. That makes them liable, and not me. I refuse to pay for their Bad Design and display of such an important part of fare rules. My request is that they resolve this at the earliest, and refund the amount that is due to me. Even if they charge me Rs 1500 + Rs 300 per ticket as cancellation charges for airline and MakeMyTrip, it makes it Rs 18, 000 of cancellation charges, and they need to refund Rs 44, 924/- to me. As mentioned to them, I am even willing to accept a voucher of that amount from MakeMyTrip, that I can use for future bookings with MakeMyTrip. Please help me in getting this resolved ASAP.

I booked a SpiceJet Bangalore-Delhi flight through Make My Trip App. Booking ID NF[protected] The flight itself got cancelled so I booked an Indigo flight through MMT App again after cancelling SpiceJet flight. SpiceJet officials confirmed verbally, and then gave me an email confirmation as well, that they have refunded entire INR 6197/- booking amount to MMT. However MMT has only refunded INR 4997/- and refused Rs 1200 refund. Their argument is that they put in a Cashback amount of Rs 1200 in my MMT account(this cashback automatically expires in 90 days) when I booked my SpiceJet ticket. So they don't owe me this money at all. I wonder whether it's an illegal practice by MMT or are they exploiting a loophole in Indian laws that can allow a Pvt Entity to replace real "non-expiring cash" with imaginary "expiring cashback"? I repeatedly requested MMT to deduct Cashback and refund real Cash. But they have refused that too. MMT is just an agent here unlike SpiceJet which was the real service provider. After SpiceJet refunded entire money to them, do they have any legal right to replace my money by their own currency(Called Cashback)? That too an expiring currency? There was nothing in writing on website during ticket booking process or on e-ticket itself that allows MMT to withhold cash(Govt issued fungible real non-expiring money) and replace it with their own cashback(private non-fungible imaginary expiring money). So what gives them a contractual right to do so? I would like to invite your comments and feedback. Anyone else has had a similar experience?

MakeMyTrip Booking ID - IN1510B5S129259 Today I called Air Arabia regarding my PNR no 41575916 and i have been informed that there is a due of AED 160 or Rs 2900 due to them due to date change request send from Seema Gupta of makemytrip to change from 25th to 24th . I have booked for 24th only and not given any earlier request for date change. please do the needful to resolve the same

I have been having multiple calls with makemytrip agents, which have eaten up approx. 40 mins each time. I have escalated my complaints to the highest level available through website. Yet no results. The story is, I booked a 2-way ticket for travel from Mumbai to Chicago and return - for Air India using the makemytrip.com website as agent. I got an extension on the project and tried to get my ticket canceled, in first week of Apr, for cancelation of my ticket for 18-Apr. I was told to reach to the airlines directly to make the ticket open first. I got the ticket open from Air India, and they said the ticket is valid until Jan 2016. From May onwards, I have contacted makemytrip call center at least 5 times (wasting at least 3 hours of cumulative time), and have been escalating my requests registered on their website. Every time they say they are checking with the airlines whether it was a no-show. I have repeatedly told them that a no-show would have occurred if I wouldn't have got the ticket open / extended, and let it pass. Yet, they are unable to figure out the logic, and not canceling the ticket. The critical part I want to bring attention to is - I escalated my request at the top most level (to the management - Geeta Eral, Head of Customer Delight - "ironically named") at 06-Nov-2015 08:48 am IST. I also received a system generated mail from her name, that they are looking into my request. But today I saw the request again falling back to the same workflow, so I decided to write on this complaint. With this forum, I want to bring to notice that makemytrip.com is working in a very non-efficient way. Their call center agents either do not understand what the customers are trying to say, or perhaps they are made to put on excuses to not to respond affirmatively to customers. makemytrip really need to improve their processes. Please provide comments on this. Thanks, Vaibhav Sharma

Complaint Raised 5th Time!!! Keep on testing our patience, what else we can do!We trusted you and we are paying for that! [protected][protected][protected] I booked tickets for travel on two sectors i.e. Jammu to Srinagar and vice-versa. Due to bad weather the flights were cancelled by the airline which they informed us and updated that we are liable for a complete refund for both the sectors. I had a discussion with make my trip customer care executive on 24th of November and as per his guidance I marked the cancellation as directly cancelled with flight operator. I thought as he is the executive he would guide me with no fail. Today i had a discussion with Swathi, Tarun, Ankit from customer care department they told me that the reason selected was wrong and based on that i will be only getting 900 bucks. I am baffled and i want complete refund as i would not be the one who would like to suffer because of the fault of your representative. I have all the proofs in hard copy documentation that i am liable for a complete refund. Thanks Aayush [protected]

I had booked a round trip ticket through Make My Trip. The travel dates were 7th Nov and 15th Nov. The booking id is: NF[protected] But later on 17th Oct, i cancelled one leg of trip which was on 7th Nov, 2015. I also received a confirmation mail from the company stating that my cancellation is confirmed and i will get my refund in 5 working days. (mail attached) The refund never came. After repetitive calls, i got to know that the information displayed in mail was false and i will get my refund after i complete my 2nd leg of journey, i.e., after 15th Nov. After 15th Nov also i kept on waiting for the refund but it didn't come. After waiting for good 10 days, i wrote a mail to company on 26th Nov stating my grievance about refund pending. Initially i was asked to wait till 3rd Dec, 2015 but i didnt get my refund even then also. Then again i complaint and i got a reply that should wait till 5th Dec. Then on 4th Dec 2015 i got a mail from the company stating that they are processing my refund and i will get it "in 7-14 business days or next biling cycle, whichever is LATER". (mail attached) But till today i have not received my refund. What kind of customer service is this? I have suffered so much mental harassment due to this careless and callous attitude of the company. Even after 2 months, i have still not got back my hard earned money. Request you to please help me.