Maruti Suzuki India Complaints & Reviews

Dear Friends,
My Name is Jerin George.K who had purchased a Maruti Ritz Vxi(KL-08-AU-7475) from Popular.Please do Check the points below when u give vehicle for service at Thrissur Service Center of Popular.
1)When u give vehicle for service at POPULAR dont tell anything to your executive they know what to do and they will do it to their satisfaction which though dont match up with your satisfaction and also after the service don't give any feedback because they don't want it for their improvement.Then might think that the service you got is best.
2)Also don't ask about when some fresh hands are working on your vehicle and also don't question when some of the works in your vehicle is done by unauthorized persons who is given sub contract for performing certain tasks on your vehicle.Believe that nothing will happen even if your car works are carried by inexperienced and unauthorized people.It will still run but you should be trapped in the false believe assurance from the service centre. The above mentioned things are told by Mrs Sheila([protected]) who is posted in Popular Kochi Office and is looking out the all Kerala Customer Care network of Popular
And the First point is been told to me by Mr Johny N V([protected]),Regional Manager looking after the Thrissur Region of Popular

I PURCHASED MARUTI SWIFT LDI MODEL ON28/03/2011. ON 13/082011.I NOTICED SOME HARDNESS IN POWER STEERING OF MY CAR. I CALLED UPON M/S SWANI MOTORS FROM WHOM I PURCHASED THE CAR . THERE REPRESENTATIVE CAME TO MY HOME AND CHECKED THE VEHICLE AND SAID THAT IT REQUIRES TO BE TAKEN TO WORK SHOP. NEXT DAY AGAIN I CALLED SWANI MOTORS AGAIN AND AGAIN BUT THERE REPRESANTATIVE TURNED UP AFTER REPPEATED REMINDERS AND CALLS . HE TOOK THE VHICLE TO SWANI MOTORS WORKSHOP.WHEREOURVEHICLE WAS THROUGLY CHECKED AND IT WAS FOUND THAT POWER STTERING WAS NOT WORKING AND NEED TO BE REPLACED.AS MY CAR WAS UNDER WARRANTY WE REQUESTED THE WORKSHOP OFFICIALS TO GET THE SAME REPAIRED UNDER WARRANTY. BUT THEY GOT VERY MUCH RIGID AND START ABUSING AND BEHAVED VERY RUDELY.SO WE DECIDED TO BRING BACK OUR CAR AND SAME WAS SENT TO STAN AUTOS SERVICE CENTER THEY ALSO REFUSED TO GET THE SAME REPAIRED UNDER WARRANTY AFTERHOLDING OUR VEHICLE FOR SEVEN DAYS . SAYING THAT FAULT WAS DUE TO ENTERING OF RAIN WATER IN THE CABIN. WHEREAS THERE WAS NO SIGN OF WATER IN THE CABIN . AND SAME WAS ALSO NOT POINTED OUT WHEN OUR CAR WENT FIRST TIME TO SWANI MOTIOR WORKSHAP AND NOTHING HAS BEEN MENTIONED IN OUR CAR HISTORY. WE COMPLAINED TO THE COMPANY ABOUT THIS BUT THE COMPANY TURNED A DEAF EAR TO OUR COMPLAINT. WE REPEATEDLY COMPLAINED TO THE COMPANY .AGAIN AND AGAIN BUT OF NO USE..OUIR COMPLAINT WAS CLOSED WITHIUT SEEKING ANY CLARIFICATION FROM US.


NARINDER AHUJA

LUDHIANA M.NO [protected]

Dear Sir,

I have purchased a Maruti Suzuki vehicle (Wagon R, VXI model) on 01/08/2011 from Pratham Motors Ltd, queen’s road, Bangalore. At the time of quotation the dealer has promised that a discount of rupees 23250/- (vehicle discount-20000 & corporate discount - 3250) will be given on the Wagon R, VXI model. After purchasing the vehicle a discount of rupees 20395/- was given. It was informed that the difference in discount was collected as VAT, which is nowhere having accountability in any of the documents provided after delivery i.e., Invoice, etc. Even after several mails/remainders about discount discrepancy to Maruti Suzuki motors Ltd as well as Pratham Motors Bangalore, none of them responded to the complaint. So I request you to take necessary action on Maruti Suzuki motors Ltd as well as Pratham Motors Bangalore and resolve my issue by either refunding the excess amount which I paid or show the accountability for VAT as soon as possible. Pls find Quotation and Invoice copy as attachment.

Regards,
K Murali Krishna.
Senior Engineer,
Bharat Electronics Ltd (Ministry of Defence)
Bangalore-13
Mobile: [protected]/[protected]

I bought maruti swift diesel in 2008. I took three years extended warranty. My car had a steering problem. It was quite hard to drive the car. I told the batra automobiles dealer from whom the car was periodically and regularly serviced at 21000 kms and he told me that its your misconception and the steering of diesel car is hard.
I again told him at 47000 kms that time he replaced some spindle parts. I told him if required he should replace whole steering but he said that this would solve the problem.
Again i told him at 60000 kms that the steering is hard and he told me that there is problem and it needs to be replaced. My car was still under warranty period and he told me that it cannot be done as the warranty is till 40000kms . I was shocked to listen this .
IF this is so then how come warranty was given to me at 47000 kms.
Why was the part now duly checked at 21000 kms when i first made a complaint.
The dealer refused to give me the copy of all the job cards also and told me that i can get it from any maruti dealer anytime. I told him then why not now u give me ,he said that he wont.
Kindly look into this matter. I had complained to maruti suzuki on 8th Sept 2011 when my car was still under warranty and they called me up and told me to take the vehicle again to the dealer. I went to him and at 62000 kms and he told me now that a part of the steering has to be replaced and he would do that now under warranty and the whole steering doesnt need to be replaced.
Now he was just contraindicating his own words what he said to me at 60000 kms when everything was to be paid from my pocket and he told me that time also that if he replaces that part then again after 6 months the whole steering would need replacement.

My contact no. is [protected]
Dr Gaurav

we book a swift vdi [abs] on[protected] but after one year and one month we did not get the car we contact our dealer indus motors in muttom aluva ernakulam sales repersentatives tell diffrent reasons
Then they finaly changed our booking to new model swift then
we did not get the car the agreed period dealer make different reasons on the due date
We are going to a move for legal fight against the dealer indus motor our booking number66566

I GOT MY SWIFT REPAIRED THOROUGHLY ON 29/12/2010 AT LOCAL DEALER, THE PROBLEMS REPORTED WERE 1. BLACK SMOKE FROM SILENCER ON ACCELERATION (ENGINE OIL GETTING BURNT) 2. VIBRATION NOISE FROM ENGINE AND 3. POOR PICKUP.

THE VEHICLE WAS REPAIRED. WARRANTY WAS CLAIMED BY WORKS MANGER RS. 4024/- AND REGULAR MAINTENANCE BILL OF MORE THAN RS.5000/- BOTH WERE PAID BY ME. TILL DATE THE MONEY IS NOT REIMBURSED TO ME BY THE COMPANY.

THE PROBLEMS REPORTED ABOVE RECURS EVERY 5000 KMS AS THE ENGINE OILS GETS THINNER. THE ENGINE OIL LEVEL DECREASES AND DIMINISHES AND FREQUENT ENGINE OIL TOP-UPS ARE REQUIRED.

MARUTI IS NOT PARTICULAR IN GETTING THE WARRANTY JOBS DONE AT THEIR COST BUT WANTS ITS CUSTOMERS TO BORNE THE EXPENSES EVEN DURING WARRANTY PERIOD. SHAMEFUL ON THE PART OF MARUTI. IN THIS COMPETETIVE WORLD SHALL I PURCHASE ANOTHER MARUTI VEHICLE , CERTAINLY NO!

KINDLY ARRANGE TO COMMUNICATE THEIR CLAIMS DEPARTMENT TO SETTLE MY CLAIM AT THE EARLIEST.

SATYAKAM ARYA/CHARTERED ACCOUNTANT

MARUTI SUZUKI INDIA LIMITED ( MSIL )
India corporate Liaison Offices
Nelson Mandela Road,
Vasant Kunj, New Delhi-110070
Board no.46781000
Fax: 46150275 and 46150276
Tel: +91 - [protected] ,
Email: marutisuzuki.indialtd.[protected]@7koma.com JOB REF: MSIL-IND/MLC/YQY/1GT10/2011
APPLICANT'S COPY 2011 2ND BATCH (R)

JOB REF: MSIL-IND/MLC/YQY/1GT10/2011
The Maruti Suzuki India Limited has shortlisted your resume from the India job website for our new plan in India. The Marutki Suzuki India Limited, selected 82 candidates list for Senior Engineer, IT, Administration, Production, marketing and general service Departments. It is our pleasure to inform you that your Resume was selected as one of the 82 candidates shortlisted for the interview. The Maruti Suzuki India Limited is the best Manufacturing Car Company in India. We are recruiting candidates for our new plants in Delhi, Bangalore, Pune, Kerala and Mumbai.

Interview will be held at The Company Corporate office in New Delhi on 21st of October, 2011 at 12.30pm. We will be offering appointment to 76 Candidates out of 82 candidates shortlisted for the year 2011 2nd Batch. The Designation, Job profile and Job Location will be fixed by Company HRD at the time of final process. Your offer letter with Air Ticket will be sent to you by courier before date of interview.

NOTE: You will be required to make Refundable Interview cash security deposit of Rs.15, 000/-(Fifteen Thousand India Rupees) as an initial amount in favor of our company accountant name in charge of collecting and refunding payment. This refundable interview security deposit of Rs.15,000/- should be paid through our account officer in charge name to enhance easy refund immediately after the interview. Account number will be provided to you upon your response to this mail by the secretary. We adopt this method to control the Interview ground and to check people that are not serious but are present because of the free air ticket and accommodation. The interview security deposit is compulsory irrespective of candidate location.

Note, details will be given to you only when your updated resume successfully passes through our verification department. This Company will be responsible for all other expenditure to you at the time of face-to-face Interview meeting with you in the Company. Your Job profile, salary offer, and date/time of interview will be mentioned in your offer letter.

A Japanese expert in Human resources admin Mr. Aiko Heroko has arrived India from Japan to make sure that we recruit the suitable candidates in order to uplift the fame of this company.

Entitlement, Compensation and Benefits packages include;
1. A very attractive net salary paid in L/C 52,500 INR/- to 220,000 INR/- P.M. + (HRA + D.A + Conveyance and other Company Benefits.
2. Quality single or family housing accommodation in company community.
3. Free medical care in India for employee and family.
4. Excellent educational assistance benefits with family status employment.
5. Paid Local airfares allowing full flexibility with holiday travel for senior employees.
6. Personal effects shipment and excess baggage allowances for senior employees.
7. Full access to some of the finest and social recreational facilities in India for senior employees.
IMPORTANT NOTICE
Last date for security deposit is 6th of October 2011. The earlier the deposit is made the earlier your position will be secured by the Company HRD -direct recruitment manager.
Interested applicants are hereby directed to send their Resume/Curriculum vitae (CV) to our administrative department for our perusal.

Regards,
Mr. Aiko Hiroko
Human Resources Officer,
MARUTI SUZUKI INDIA LTD (MSIL)

MARUTI SUZUKI INDIA LTD (MSIL)
Nelson Mandela Road,
Vasant Kunj, New Delhi-110070
Board no.46781000
Fax: 46150275 and 46150276
Tel: [protected]


Dear applicant;

We are in receipt of your email, Be informed that the security deposit payment which is 13,600 INR is a refundable deposit, and should be deposited into the HRD account details given below so it will enable us to send you your Air Ticket and offer letter. You are required to deposit the refundable interview security deposit to this below account details. Note, you need to show us the copy of the deposit slip and offer letter on the date of your interview at the gate in-other for you to be allowed by our security into the company premises for the interview.


Be informed that the account given to you is the Senior HRD Account Number that is been used for this recruitment. The reason for that is the payment will be refunded back to applicants immediately after the interview and that is the reason why we are not using the Company Bank Account. Do ensure it's a CASH DEPOSIT so that you can send us the scan copy of the deposit slip for verification and registration by our account department and also to enable us return it back to you immediately after the interview is over.

Below are the account details for payment:

ACCOUNT NAME: RAMENGI

ACCOUNT NUMBER: [protected]

BANK NAME: PUNJAB NATIONAL BANK

Reasons of payment : The refundable payment of 13,600 Rupees is being required from you as a measure we have taken to check bogus applications that we do recieve, which means only seriously interested and ready clients will have to apply and recieve our offer letter and flight ticket to destination and venue for the interview as we have had a lot of occasions where tickets are sent to applicants and they never show up for interview or recruitment but rather convert their ticket to their own personal use and we subsequently incure huge loss.

IMPORTANT NOTICE:

Be informed that we will be providing you a two way ticket, accomodation and feeding during the period of the interview and aptitude test. And your security deposit will be refunded to you in it's full amount immediately after the interview irrespective of you being shortlisted for the job or not. Payment is strictly by CASH DEPOSIT as CHEQUE AND DEMAND DRAFT are not accepted because the security deposit will be in our custody for a short period of time and will be refunded to you in cash just immediately after the interview.

As soon as the payment is made, please kindly send us the scan copy of the payment slip through email for confirmation and give us a call to that effect as it will help us facilitate the documents for sending your air ticket and other requirement for the preparation of your interview date.


Regards,
Mr,Raju Vala
Human Resources Officer,
MARUTI SUZUKI INDIA LTD (MSIL)

I was proud owner of Maruti Suzuki Swift Dzire VXI purchased on 7Th March2011 ( PB65N-1294 Chassis No.340260 Engine No. 1093874) until I was hit by a speedy vehicle from back side causing bumper and luggage compartment damaged.

I approached M/S Berkeley Mohali for repairs and they replaced back lights, bumper and trunk lid. Car was delivered to me after 4-5 days but I shocked to see the quality of repairs. trunk lid was not closing properly, Logo was not fixed. Next morning I shocked to see rain water inside luggage compt. It was full of water and damaged my laptop and bags.


I reported this problem to there service Manager Manjit Singh and he told me to bring car again to fix all problem. I drove my car again and told all defects specially that water is going inside and digi is not fixed properly. I drove my car for repairs and they delivered me with same defect. This time Tyre changing tools were also missing from car.


Again I have called to Manjit Singh and explained rain water has gone inside but he was not bothered to listen and insisted to bring car again. They don't have trained manpower and I don't want to get repairs again and again.

I have also called to Maruti Chandigarh office on 24Th Sep2011 for resolution but in vein. I have not received any call as of now... this shows how maruti take cares of customers.


I have attached photos of poor quality work.

Rain Water and Rust photos.

K.L.Saini
[protected]

sir, i wanted to knw that is this mail is true.? because i got this mail 2-3 times and they r telling to give them money for registration. please inform me if it is true, my e-mail id: [protected]@yahoo.com.
MARUTI SUZUKI INDIA LIMITED (MSIL)
Nelson Mandela Road, Vasant Kunj, New Delhi - 110070 Board No. 46781000.
[protected]
JOB REF: MSIL-IND/MLC/YQY/1GT10/2011
The Maruti Suzuki India Limited has shortlisted your resume from the India job website for our new plant in India. The Maruti Suzuki India Limited, selected 82 candidates list for Senior Engineer, IT, Administration, Production, marketing and general service Department. It is our pleasure to inform you that your Resume was selected as one of the 82 candidates shortlisted for the interview. The Maruti Suzuki India Limited is the best Manufacturing Car Company in India. We are recruiting candidates for our new plants in Delhi, Bangalore, Pune, Kerala and Mumbai.
Interview will be held at The Company Corporate office in New Delhi on 15th of October, 2011 at 12:30pm. We will be offering appointment to 76 Candidates out of 82 candidates shortlisted for the year 2011 2nd Batch. The Designation, Job profile and Job Location will be fixed by Company HRD at the time of final process. Your offer letter with Air Ticket will be send to you by courier before date of interview.
NOTE: You will be required to make Refundable Interview cash security deposit of Rs. 12,500 /- (Twelve Thousand, Five Hundred Rupees) as an initial amount in favor of our company accountant name in charge of collecting payment. This refundable interview security deposeit of Rs. 12,500/- should be paid through our account officer in charge name to enhance easy refund immediately after the interview. Account number will be provided to you upon your response to this mail by the secretary. We adopt this method to control the interview ground and to check people that are not serious but are present because of the free air ticket and accommodation. The interview security deposit is compulsory irrespective of candidate location.
Note, details will be given to you only when your updated resume successfully passes through our verification department.
This Company will be responsible for all other expenditure to you at the time of face to face meeting with you in the Company. The Job profile, salary offer, and date/time of interview will be mentioned in your offer letter.
ENTITLEMENT, COMPENSATION AND BENEFITS PACKAGES INCLUDES
1, A very attractive net salary paid in L/C 52,500 INR/- to 220,000 INR/- P.M. + (HRA+D.A+ Conveyance and other Company Benefits.
2. Quality single or family housing accommodation in company community.
3. Free medical care in India for employee and family.
4. Excellent educational assistance benefits with family status employment.
5. Paid local airferes allowing full flexibility with holiday travel for senior employees.
6. Personal effects shipment and excess baggage allowances for senior employees.
7. Full access to some of the finest and socisl recreational facilities in India for senior employees.
IMPORTANT NOTICE
Last date for security deposit is 08 of October 2011. The earlier the deposit is made the earlier your position will be secured by the Company HRD - direct resruitment manager.
Interested applicants are hereby dircted to send their Resume/ Curriculum vitae (CV) TO OUR administrative department.
Regards ,
Mr. Aiko Hiroko
Human Resources officer,
MARUTI SUZUKI INDIA LTD (MSIL)
ms.[protected]@gsjm.net

Dear Sir,

We have recently bought a Suzuki Access 125 from the delaer at borivali. Post 10 days it got defects in coil, battery and lights. We have given back the same to the dealear to get it replaced. Now it has passed 10 days and still no solution to it. They are saying that there is no stock availablity of parts.

You say is it our fault to spend 59,000 for it. We are really feeling that we have made mistake in buying it.

Require your Assistance for the same.

Hope a positive revert form you.

Thanks & Regards
Kinjal K
[protected]
[protected]@yahoo.com

To,
The Marketing Manager.
Maruti Udyog Ltd.
H.Office - Gurgaon.

Sub :- Letter for Tyre Complain of A- StarVXI Model.

Dear Sir ,
It’s here by informed to you that I have a Maruti A – Star VXI Model 2009 June. This Car had been purchased your Authorised Show room ( Rohan Motor – Ghaziabad)

I am Extremely Sorry to Say about the poor quality of Tyres ( Make J.K Tyre) Rear Wheel Tyre destroyed when my Car running 100-120 on the highway of Meerut to Muzaffarnagar after toll Plaza at that time I was with my family atrandom Rear tyre of Driving Side has been uolled up with high noise & hit my Bumper with Back light . I was unable to stop my car atonce, me and my family so feared and timed when I stop my car slowly – slowly, after writing this story of tyre. I just want to say to the Management of ‘Maruti Udyou Ltd.’ If me and my family become injured having that incident who was to be the responsible for that incident either you or J.K Tyre Ltd.

Hence I request you to take a quick & hard action against J.K Tyre, for its Poor Quality of Tyre and Issue me another tyer as per replacement should be other company make.


Truly yours Thanks
Archana Rastogi
C – 202, Shastri nagar. Ghaziabad - 201002

hello sir

i book access before 4 months they told me that they will give me access in 4 months but still there is 4 and half month happen but no any reply from the dealer, and when i go for booking they already talk with me very roughly, i think your company has no need of customer, i already mail before 3 times but there is no any reply from your company.


MY BOOKING DETAIL IS.

BOOKING NO. 268
RECEIPT NO. 389
DATE. 11/05/2011

SIR FIRST I BOOK WHITE COLOR, THEN I CHANGE NY MIND AND BOOK SILVER COLOR BECAUSE THERE IS NO ANY COLOR MODEL SO HOW CAN CUSTOMER DESIDE WITHOUR SEEING COLOR, BUT SIR IF POSSIBLE THEN I WANT WHITE COLOR.

IF IT POSSIBLE THEN DO THIS LITTLE FAVOUR FOR ME,



hello sir

i think ur not interested in ur customer any matter, because there is no any reply from u about my problem, i think i am westing my time behind u.

thanks for this type of care for ur customer.

u also like ur dealer, so no need to complain u also.


thanks
amish doshi
[protected]

Dear Sir,
I received a mail stating that my biodata has been selected for the post of bla bla post and I shall get a remuneration of anything in between 62,000/= to 2,00,000/= pm.But all I HAVE TO DO IS DEPOSIT is my credentials alongwith a latest photograph and send a draft for Rs.12,400/=,as security deposit lest the candidate ????????????????????

I was a complaint with my scooter that was before 2-3 months i went to the service Suzuki service center and back to my home now also i am facing the same problem.Before 2 weeks my brake jammed and i call that fellow in service center and a person came but he is doing the pvt work not related with Suzuki ...he didn't gave me the cash slip and demand me for money.......now i am thinking i am just trapped with this vehicle........so pls tell me what i want to do next...[protected]..this is my no..

To,
Mr.Naruka

Here I want to inform you that,when i had taken my car to maruti suzuki service center ,at Prem Motors 20/9/2011 (sudarshanpura ind.area,jaipur),basically the fault was of poor milage & poor pick up according to me,
But They told me that the problem was occuring in the clutch boxes car . they provide me an estimate of rs.1700/- for solving the complain & service too, i had make it clear with them that if there is any other fault is occuring in my car, so make it solve i will pay for it. After checking the car they told me that there is a Rs 5,800/- bill will be made, then i agreed with this, & permitted them to start working. after then next day they provide me my car. But when i started to drive my car i find that my car was starts to vibrate and starts to dumping sometimes, even it suddenly stops at any where.Next day i received a call from center that whether i am satisfied or not with the service,there i make them sure that i am facing some problems, so next day they send two machanics (one was mr. navratan ) when they drive my car even they too felt that there is some problem is in my car, but after this when i again take my car to service center there i had meet with mr.chaturvedi they didn't agreed with me & make me satisfied that my car is perfectly working.this was really unexpected from them. so here i am informing you the whole incident, now i am requesting you that please do something regarding this, i hope to receive a positive result from you
CAR NO-RJ14-CF-2546

Regards
Om Prakash Kumawat
[protected]
[protected]@gmail.com

Hi i purchase Maruti SX4 diesel model from Khothari wheels , i dashed my car so i claimed insurance for it so my car was in Khothari wheels service station , when they returned back my car there was no diesel in it i got stuck in middle of highway near khardi bypass. so i compliant about this to maruti service station but they replied me that they can't help in this , so i feel purchasing car from Khotari wheel is my biggest mistake so i though i will inform everybody about this incident so they can not be the next victim of this , don't purchase car from kothari wheel they are nothing but pain in customers head. if you purchase car from them that will be your biggest mistake of yours.

Dear sir


Ur maruthi Suzuki service verey poor in Trivandrum

All Maruti Suzuki dealers in kerala are charging an extra amount as Handling charges they incur during the Pre delivery.Handling charges includes Driver expenses,Petrol expenses, Transportation charges,Transit risk coverage and other incidental expenses.

I think this item is already in the actual vehicle cost. Cannot understand why the dealers are penalizing the consumers by charging this as an extra amount above the MRP?

You made one of the worst Scooters and hopeless service center. At my first service I face bad experience of Petrol theft near about 2 to3 Ltr and same I experience at second service also. After complaint to work shop Manager he never took it seriously after waiting ½ an hour I sought strongly then he pour ½ Ltr Petrol, so at least I reach to petrol pump. I bought Access on 11/4/2011 and from next 7th day the front side one indicator is not working they repair it on every service but the condition is same; within 4 month the better of scooter was not working I bring scooter at service center they took better out of scooter and hand it to me, and I have to search EXID better service center and replace it. I request them I don’t know any EXID better service center, so please replace it and even it’s not my job but they deny and told me, it’s my job we can’t help you; true because I made mistake that I bought this third class scooter. At the same time my Speedo meter is not working I shown them they told me the cable of meter is not working so have to replace and I have to bear cost. Can you just explain me what happen within 4 month to the cable and why I have to bear cost of it? When the scooter is at warranty period and I never misuse or made an accident so why I suffer ever thing. Even at the time of sale the sale person told me of 2 years guaranty warranty and new he told me to see in Manual Book. I harassed by your vehicle and service center