Maruti Suzuki India Complaints & Reviews

we book a swift vdi [abs] on[protected] but after one year and one month we did not get the car we contact our dealer indus motors in muttom aluva ernakulam sales repersentatives tell diffrent reasons
Then they finaly changed our booking to new model swift then
we did not get the car the agreed period dealer make different reasons on the due date
We are going to a move for legal fight against the dealer indus motor our booking number66566

I GOT MY SWIFT REPAIRED THOROUGHLY ON 29/12/2010 AT LOCAL DEALER, THE PROBLEMS REPORTED WERE 1. BLACK SMOKE FROM SILENCER ON ACCELERATION (ENGINE OIL GETTING BURNT) 2. VIBRATION NOISE FROM ENGINE AND 3. POOR PICKUP.

THE VEHICLE WAS REPAIRED. WARRANTY WAS CLAIMED BY WORKS MANGER RS. 4024/- AND REGULAR MAINTENANCE BILL OF MORE THAN RS.5000/- BOTH WERE PAID BY ME. TILL DATE THE MONEY IS NOT REIMBURSED TO ME BY THE COMPANY.

THE PROBLEMS REPORTED ABOVE RECURS EVERY 5000 KMS AS THE ENGINE OILS GETS THINNER. THE ENGINE OIL LEVEL DECREASES AND DIMINISHES AND FREQUENT ENGINE OIL TOP-UPS ARE REQUIRED.

MARUTI IS NOT PARTICULAR IN GETTING THE WARRANTY JOBS DONE AT THEIR COST BUT WANTS ITS CUSTOMERS TO BORNE THE EXPENSES EVEN DURING WARRANTY PERIOD. SHAMEFUL ON THE PART OF MARUTI. IN THIS COMPETETIVE WORLD SHALL I PURCHASE ANOTHER MARUTI VEHICLE , CERTAINLY NO!

KINDLY ARRANGE TO COMMUNICATE THEIR CLAIMS DEPARTMENT TO SETTLE MY CLAIM AT THE EARLIEST.

SATYAKAM ARYA/CHARTERED ACCOUNTANT

MARUTI SUZUKI INDIA LIMITED ( MSIL )
India corporate Liaison Offices
Nelson Mandela Road,
Vasant Kunj, New Delhi-110070
Board no.46781000
Fax: 46150275 and 46150276
Tel: +91 - [protected] ,
Email: marutisuzuki.indialtd.[protected]@7koma.com JOB REF: MSIL-IND/MLC/YQY/1GT10/2011
APPLICANT'S COPY 2011 2ND BATCH (R)

JOB REF: MSIL-IND/MLC/YQY/1GT10/2011
The Maruti Suzuki India Limited has shortlisted your resume from the India job website for our new plan in India. The Marutki Suzuki India Limited, selected 82 candidates list for Senior Engineer, IT, Administration, Production, marketing and general service Departments. It is our pleasure to inform you that your Resume was selected as one of the 82 candidates shortlisted for the interview. The Maruti Suzuki India Limited is the best Manufacturing Car Company in India. We are recruiting candidates for our new plants in Delhi, Bangalore, Pune, Kerala and Mumbai.

Interview will be held at The Company Corporate office in New Delhi on 21st of October, 2011 at 12.30pm. We will be offering appointment to 76 Candidates out of 82 candidates shortlisted for the year 2011 2nd Batch. The Designation, Job profile and Job Location will be fixed by Company HRD at the time of final process. Your offer letter with Air Ticket will be sent to you by courier before date of interview.

NOTE: You will be required to make Refundable Interview cash security deposit of Rs.15, 000/-(Fifteen Thousand India Rupees) as an initial amount in favor of our company accountant name in charge of collecting and refunding payment. This refundable interview security deposit of Rs.15,000/- should be paid through our account officer in charge name to enhance easy refund immediately after the interview. Account number will be provided to you upon your response to this mail by the secretary. We adopt this method to control the Interview ground and to check people that are not serious but are present because of the free air ticket and accommodation. The interview security deposit is compulsory irrespective of candidate location.

Note, details will be given to you only when your updated resume successfully passes through our verification department. This Company will be responsible for all other expenditure to you at the time of face-to-face Interview meeting with you in the Company. Your Job profile, salary offer, and date/time of interview will be mentioned in your offer letter.

A Japanese expert in Human resources admin Mr. Aiko Heroko has arrived India from Japan to make sure that we recruit the suitable candidates in order to uplift the fame of this company.

Entitlement, Compensation and Benefits packages include;
1. A very attractive net salary paid in L/C 52,500 INR/- to 220,000 INR/- P.M. + (HRA + D.A + Conveyance and other Company Benefits.
2. Quality single or family housing accommodation in company community.
3. Free medical care in India for employee and family.
4. Excellent educational assistance benefits with family status employment.
5. Paid Local airfares allowing full flexibility with holiday travel for senior employees.
6. Personal effects shipment and excess baggage allowances for senior employees.
7. Full access to some of the finest and social recreational facilities in India for senior employees.
IMPORTANT NOTICE
Last date for security deposit is 6th of October 2011. The earlier the deposit is made the earlier your position will be secured by the Company HRD -direct recruitment manager.
Interested applicants are hereby directed to send their Resume/Curriculum vitae (CV) to our administrative department for our perusal.

Regards,
Mr. Aiko Hiroko
Human Resources Officer,
MARUTI SUZUKI INDIA LTD (MSIL)

MARUTI SUZUKI INDIA LTD (MSIL)
Nelson Mandela Road,
Vasant Kunj, New Delhi-110070
Board no.46781000
Fax: 46150275 and 46150276
Tel: [protected]


Dear applicant;

We are in receipt of your email, Be informed that the security deposit payment which is 13,600 INR is a refundable deposit, and should be deposited into the HRD account details given below so it will enable us to send you your Air Ticket and offer letter. You are required to deposit the refundable interview security deposit to this below account details. Note, you need to show us the copy of the deposit slip and offer letter on the date of your interview at the gate in-other for you to be allowed by our security into the company premises for the interview.


Be informed that the account given to you is the Senior HRD Account Number that is been used for this recruitment. The reason for that is the payment will be refunded back to applicants immediately after the interview and that is the reason why we are not using the Company Bank Account. Do ensure it's a CASH DEPOSIT so that you can send us the scan copy of the deposit slip for verification and registration by our account department and also to enable us return it back to you immediately after the interview is over.

Below are the account details for payment:

ACCOUNT NAME: RAMENGI

ACCOUNT NUMBER: [protected]

BANK NAME: PUNJAB NATIONAL BANK

Reasons of payment : The refundable payment of 13,600 Rupees is being required from you as a measure we have taken to check bogus applications that we do recieve, which means only seriously interested and ready clients will have to apply and recieve our offer letter and flight ticket to destination and venue for the interview as we have had a lot of occasions where tickets are sent to applicants and they never show up for interview or recruitment but rather convert their ticket to their own personal use and we subsequently incure huge loss.

IMPORTANT NOTICE:

Be informed that we will be providing you a two way ticket, accomodation and feeding during the period of the interview and aptitude test. And your security deposit will be refunded to you in it's full amount immediately after the interview irrespective of you being shortlisted for the job or not. Payment is strictly by CASH DEPOSIT as CHEQUE AND DEMAND DRAFT are not accepted because the security deposit will be in our custody for a short period of time and will be refunded to you in cash just immediately after the interview.

As soon as the payment is made, please kindly send us the scan copy of the payment slip through email for confirmation and give us a call to that effect as it will help us facilitate the documents for sending your air ticket and other requirement for the preparation of your interview date.


Regards,
Mr,Raju Vala
Human Resources Officer,
MARUTI SUZUKI INDIA LTD (MSIL)

I was proud owner of Maruti Suzuki Swift Dzire VXI purchased on 7Th March2011 ( PB65N-1294 Chassis No.340260 Engine No. 1093874) until I was hit by a speedy vehicle from back side causing bumper and luggage compartment damaged.

I approached M/S Berkeley Mohali for repairs and they replaced back lights, bumper and trunk lid. Car was delivered to me after 4-5 days but I shocked to see the quality of repairs. trunk lid was not closing properly, Logo was not fixed. Next morning I shocked to see rain water inside luggage compt. It was full of water and damaged my laptop and bags.


I reported this problem to there service Manager Manjit Singh and he told me to bring car again to fix all problem. I drove my car again and told all defects specially that water is going inside and digi is not fixed properly. I drove my car for repairs and they delivered me with same defect. This time Tyre changing tools were also missing from car.


Again I have called to Manjit Singh and explained rain water has gone inside but he was not bothered to listen and insisted to bring car again. They don't have trained manpower and I don't want to get repairs again and again.

I have also called to Maruti Chandigarh office on 24Th Sep2011 for resolution but in vein. I have not received any call as of now... this shows how maruti take cares of customers.


I have attached photos of poor quality work.

Rain Water and Rust photos.

K.L.Saini
[protected]

sir, i wanted to knw that is this mail is true.? because i got this mail 2-3 times and they r telling to give them money for registration. please inform me if it is true, my e-mail id: [protected]@yahoo.com.
MARUTI SUZUKI INDIA LIMITED (MSIL)
Nelson Mandela Road, Vasant Kunj, New Delhi - 110070 Board No. 46781000.
[protected]
JOB REF: MSIL-IND/MLC/YQY/1GT10/2011
The Maruti Suzuki India Limited has shortlisted your resume from the India job website for our new plant in India. The Maruti Suzuki India Limited, selected 82 candidates list for Senior Engineer, IT, Administration, Production, marketing and general service Department. It is our pleasure to inform you that your Resume was selected as one of the 82 candidates shortlisted for the interview. The Maruti Suzuki India Limited is the best Manufacturing Car Company in India. We are recruiting candidates for our new plants in Delhi, Bangalore, Pune, Kerala and Mumbai.
Interview will be held at The Company Corporate office in New Delhi on 15th of October, 2011 at 12:30pm. We will be offering appointment to 76 Candidates out of 82 candidates shortlisted for the year 2011 2nd Batch. The Designation, Job profile and Job Location will be fixed by Company HRD at the time of final process. Your offer letter with Air Ticket will be send to you by courier before date of interview.
NOTE: You will be required to make Refundable Interview cash security deposit of Rs. 12,500 /- (Twelve Thousand, Five Hundred Rupees) as an initial amount in favor of our company accountant name in charge of collecting payment. This refundable interview security deposeit of Rs. 12,500/- should be paid through our account officer in charge name to enhance easy refund immediately after the interview. Account number will be provided to you upon your response to this mail by the secretary. We adopt this method to control the interview ground and to check people that are not serious but are present because of the free air ticket and accommodation. The interview security deposit is compulsory irrespective of candidate location.
Note, details will be given to you only when your updated resume successfully passes through our verification department.
This Company will be responsible for all other expenditure to you at the time of face to face meeting with you in the Company. The Job profile, salary offer, and date/time of interview will be mentioned in your offer letter.
ENTITLEMENT, COMPENSATION AND BENEFITS PACKAGES INCLUDES
1, A very attractive net salary paid in L/C 52,500 INR/- to 220,000 INR/- P.M. + (HRA+D.A+ Conveyance and other Company Benefits.
2. Quality single or family housing accommodation in company community.
3. Free medical care in India for employee and family.
4. Excellent educational assistance benefits with family status employment.
5. Paid local airferes allowing full flexibility with holiday travel for senior employees.
6. Personal effects shipment and excess baggage allowances for senior employees.
7. Full access to some of the finest and socisl recreational facilities in India for senior employees.
IMPORTANT NOTICE
Last date for security deposit is 08 of October 2011. The earlier the deposit is made the earlier your position will be secured by the Company HRD - direct resruitment manager.
Interested applicants are hereby dircted to send their Resume/ Curriculum vitae (CV) TO OUR administrative department.
Regards ,
Mr. Aiko Hiroko
Human Resources officer,
MARUTI SUZUKI INDIA LTD (MSIL)
ms.[protected]@gsjm.net

Dear Sir,

We have recently bought a Suzuki Access 125 from the delaer at borivali. Post 10 days it got defects in coil, battery and lights. We have given back the same to the dealear to get it replaced. Now it has passed 10 days and still no solution to it. They are saying that there is no stock availablity of parts.

You say is it our fault to spend 59,000 for it. We are really feeling that we have made mistake in buying it.

Require your Assistance for the same.

Hope a positive revert form you.

Thanks & Regards
Kinjal K
[protected]
[protected]@yahoo.com

To,
The Marketing Manager.
Maruti Udyog Ltd.
H.Office - Gurgaon.

Sub :- Letter for Tyre Complain of A- StarVXI Model.

Dear Sir ,
It’s here by informed to you that I have a Maruti A – Star VXI Model 2009 June. This Car had been purchased your Authorised Show room ( Rohan Motor – Ghaziabad)

I am Extremely Sorry to Say about the poor quality of Tyres ( Make J.K Tyre) Rear Wheel Tyre destroyed when my Car running 100-120 on the highway of Meerut to Muzaffarnagar after toll Plaza at that time I was with my family atrandom Rear tyre of Driving Side has been uolled up with high noise & hit my Bumper with Back light . I was unable to stop my car atonce, me and my family so feared and timed when I stop my car slowly – slowly, after writing this story of tyre. I just want to say to the Management of ‘Maruti Udyou Ltd.’ If me and my family become injured having that incident who was to be the responsible for that incident either you or J.K Tyre Ltd.

Hence I request you to take a quick & hard action against J.K Tyre, for its Poor Quality of Tyre and Issue me another tyer as per replacement should be other company make.


Truly yours Thanks
Archana Rastogi
C – 202, Shastri nagar. Ghaziabad - 201002

hello sir

i book access before 4 months they told me that they will give me access in 4 months but still there is 4 and half month happen but no any reply from the dealer, and when i go for booking they already talk with me very roughly, i think your company has no need of customer, i already mail before 3 times but there is no any reply from your company.


MY BOOKING DETAIL IS.

BOOKING NO. 268
RECEIPT NO. 389
DATE. 11/05/2011

SIR FIRST I BOOK WHITE COLOR, THEN I CHANGE NY MIND AND BOOK SILVER COLOR BECAUSE THERE IS NO ANY COLOR MODEL SO HOW CAN CUSTOMER DESIDE WITHOUR SEEING COLOR, BUT SIR IF POSSIBLE THEN I WANT WHITE COLOR.

IF IT POSSIBLE THEN DO THIS LITTLE FAVOUR FOR ME,



hello sir

i think ur not interested in ur customer any matter, because there is no any reply from u about my problem, i think i am westing my time behind u.

thanks for this type of care for ur customer.

u also like ur dealer, so no need to complain u also.


thanks
amish doshi
[protected]

Dear Sir,
I received a mail stating that my biodata has been selected for the post of bla bla post and I shall get a remuneration of anything in between 62,000/= to 2,00,000/= pm.But all I HAVE TO DO IS DEPOSIT is my credentials alongwith a latest photograph and send a draft for Rs.12,400/=,as security deposit lest the candidate ????????????????????

I was a complaint with my scooter that was before 2-3 months i went to the service Suzuki service center and back to my home now also i am facing the same problem.Before 2 weeks my brake jammed and i call that fellow in service center and a person came but he is doing the pvt work not related with Suzuki ...he didn't gave me the cash slip and demand me for money.......now i am thinking i am just trapped with this vehicle........so pls tell me what i want to do next...[protected]..this is my no..

To,
Mr.Naruka

Here I want to inform you that,when i had taken my car to maruti suzuki service center ,at Prem Motors 20/9/2011 (sudarshanpura ind.area,jaipur),basically the fault was of poor milage & poor pick up according to me,
But They told me that the problem was occuring in the clutch boxes car . they provide me an estimate of rs.1700/- for solving the complain & service too, i had make it clear with them that if there is any other fault is occuring in my car, so make it solve i will pay for it. After checking the car they told me that there is a Rs 5,800/- bill will be made, then i agreed with this, & permitted them to start working. after then next day they provide me my car. But when i started to drive my car i find that my car was starts to vibrate and starts to dumping sometimes, even it suddenly stops at any where.Next day i received a call from center that whether i am satisfied or not with the service,there i make them sure that i am facing some problems, so next day they send two machanics (one was mr. navratan ) when they drive my car even they too felt that there is some problem is in my car, but after this when i again take my car to service center there i had meet with mr.chaturvedi they didn't agreed with me & make me satisfied that my car is perfectly working.this was really unexpected from them. so here i am informing you the whole incident, now i am requesting you that please do something regarding this, i hope to receive a positive result from you
CAR NO-RJ14-CF-2546

Regards
Om Prakash Kumawat
[protected]
[protected]@gmail.com

Hi i purchase Maruti SX4 diesel model from Khothari wheels , i dashed my car so i claimed insurance for it so my car was in Khothari wheels service station , when they returned back my car there was no diesel in it i got stuck in middle of highway near khardi bypass. so i compliant about this to maruti service station but they replied me that they can't help in this , so i feel purchasing car from Khotari wheel is my biggest mistake so i though i will inform everybody about this incident so they can not be the next victim of this , don't purchase car from kothari wheel they are nothing but pain in customers head. if you purchase car from them that will be your biggest mistake of yours.

Dear sir


Ur maruthi Suzuki service verey poor in Trivandrum

All Maruti Suzuki dealers in kerala are charging an extra amount as Handling charges they incur during the Pre delivery.Handling charges includes Driver expenses,Petrol expenses, Transportation charges,Transit risk coverage and other incidental expenses.

I think this item is already in the actual vehicle cost. Cannot understand why the dealers are penalizing the consumers by charging this as an extra amount above the MRP?

You made one of the worst Scooters and hopeless service center. At my first service I face bad experience of Petrol theft near about 2 to3 Ltr and same I experience at second service also. After complaint to work shop Manager he never took it seriously after waiting ½ an hour I sought strongly then he pour ½ Ltr Petrol, so at least I reach to petrol pump. I bought Access on 11/4/2011 and from next 7th day the front side one indicator is not working they repair it on every service but the condition is same; within 4 month the better of scooter was not working I bring scooter at service center they took better out of scooter and hand it to me, and I have to search EXID better service center and replace it. I request them I don’t know any EXID better service center, so please replace it and even it’s not my job but they deny and told me, it’s my job we can’t help you; true because I made mistake that I bought this third class scooter. At the same time my Speedo meter is not working I shown them they told me the cable of meter is not working so have to replace and I have to bear cost. Can you just explain me what happen within 4 month to the cable and why I have to bear cost of it? When the scooter is at warranty period and I never misuse or made an accident so why I suffer ever thing. Even at the time of sale the sale person told me of 2 years guaranty warranty and new he told me to see in Manual Book. I harassed by your vehicle and service center

Dear Sir,
I have been a loyal Maruti customer since the last 12 years as my 1st car was an 800(KL 1 Q 766,1999) then the next was a Zen(KL 7 AQ 106,2003) & then in 2006 November I bought a Baleno(KL 7 BE 62).
Now on July 29th the Baleno met with an accident at Pattambi & requested M/S Sitaram Motors,Trissur to take my vehicle to their service station & get it repaired.Since I had bought this vehicle from them(I was ASM in HUL then & they too were my CF agents)it seemed a safer option for me to do so.I had talked to Venkidi & Sitaram's son Raman before towing the vehicle & they seemed nice & courteous.
On 8th Aug they showed me an estimate worth Rs.1,40,000 which I felt was too high for the damage incurred but signed on all papers to go ahead with the repairs as I had no time to run with the car to better service centres in Kerala or find out if the cost of repairs are legitimate.
Their soft skills were to vanish the moment the vehicle landed at their premises.They were not answering my calls nor calling me back & all I get today are calls by their techie that spares are not available since Baleno is a closed model.
I specially requested them to get it done before Sept 8th as Onam was on the anvil but of course they didn't care!
It is a real shame that you have such people as your dealers who are happy to sell new cars,make money & care 2 hoots for customer satisfaction and of course the hapless customer with a damaged car is treated like a "Bakra" who has to make the ultimate sacrifice.
This is the last straw I found thru a common friend & I hope you can help me get my car back in proper shape or do something which will repose my faith on a Maruti vehicle.
I was to call Maruti's Regional Manager of Kerala one Mr.Sachin Gupta ON 12th sept but he too didn't respond after promising to call me the same evening.
I will contemplate on a legal action & media attention only after you get back to me & if nothing works I will torch my vehicle in full public view & media glare at Trissur round maidan!!!!!.


Warm regards,

Yours Sincerely,

Ramesh.Menon,
Brand Manager,Kanan Devan Tea.
[protected]

I have booked for swift Dezire vdi, midnight black colour, with Indus Motor co pvt Ltd,Opp.Cochin Shipyard,Perumanur.P.O.,Cochin-15 on 12/01/2011 by paying Rs.50,000/cash. they have committed to deliver the vehicle within 6.5 months vide their letter dated 14/01/2011. On 21/07/2011 complaint made to marutisuzuki toll free number[protected]. Again made complaints thereafter to [protected]@maruti.co.in
in Aug and Sept.2011. So far none of the companies committed a date of delivery. Beleiving their commitment I have drawn loan from Federal Bank and Iam paying interest from May 31st 2011. I sold the vehicle which I was using. Iam aged 58 and I need vehicle for my day to day use. Neither Marutisuzuki nor Indus motors didnot commit delivery date and over phone frustrate me by harsh behaviour.

I request to speed up the delivery urgently.

Sylaja.P. Mavelikara.,Kerala

I have booked a swift car on 2nd march 2011 with M/S Gulzar moter Ludhiana vide receipt no.40005 and was said that delivery will be made in 4 months.But it is now 7 months running ,neither the car is delivered or any satisfactory reply is given by company or dealer,I am very much frustrated and it is very bad reputation for a Japanese company.

I have purchased a Maruti Zen Estillo vxi on june, 30, 2011 from RANA Motors Gurgaon,Haryana.

After a few days of purchasing i encountered some noise coming from the brake whenever it was pressed. i told this to the concerned dealer when he took my car for the first service on 31st july. i got my car back but the problem was not resolved. After a lot of complaints there engineer came and the car was again taken to their workshop. This time they kept it for 3 days.. everyday giving me a different answer. Fourth day my car came back but the problem was not fixed.

Today again they have taken my car and i don't know when will i get it back.

I am really sorry to say that my impression in the brand "Maruti-Suzuki" is completely shattered. I bought the car for my convenience and i have been harassed like anything. My simple question is that if you cannot fix the problem please replace the model.

i called your helpline no 91-[protected], spoke to somebody Chetan who heard me and at the time of giving me a complaint no the call got disconnected and the guy never bothered to call me back.

i write this to you as a last resort and in anticipation of getting my problem solved.