Maruti Suzuki India Complaints & Reviews

Sir,
This is in regards the deliberate delay in delivery of car Maruti Suzuki Swift Dzire VXI booked by me at Audi Motors Ltd, Bikaner ( email id : audi.bkn.[protected]@marutidealers.com) on 16 Feb 2012 ( Booking Receipt no- AML/08366). At the time of booking i was assured of the delivery of car by 15 mar 2012 but even after several visits in the showroom and making several calls to the dealer, the car is still not delivered. On 14 mar 2012 , when i gave a call to the dealer, they said that the car is ready for dispatch at the Maruti Suzuki Udyog at Gurgaon but is not being dispatched as the Udyog is waiting for the new budget to be effective and deliver the vehicle at the the new price which would definitely be more than the current price. This is a cheating to the customer as all my efforts to buy the car at pre-budget rates have gone in vain. I would therefore like to know from the Udyog as to why is there a deleberate delay in delivery of the vehicle and also the explanation to the cheating.

Capt Nishant Pathak
Bikaner Military Station.
[protected]@yahoo.co.in

This is my second complaint regarding the delivery of my SWIFT ZDI (white). The KTL PVT. LT. LUCKNOW just called me and promised to get car latest by 7th of march but till now i have not got any delivery or information from their side. Instead of doing so complaints company making fake promises and commitments.

Car Booked in the name of R.P. SINGH ON 6th August 2011 and its been over 7 months and they are not bothered to do anything regarding delivery of my swift zdi.

GAURAV SINGH
[protected]

Dear Sir,
I had booked Maruti Suzuki - SWIFT on 26/6/2011 for Rs. 1000/- (refundable - evidence available). But due to failure of "ONTIME DELIVERY" I had requested for refund. And for this I had visited City Cars, Satna (Waidhan Branch) and had telephonic discussions quite a no. of times. But till date I have not received my refund amount. Its almost nine months over.

Regards,
Sanjay Jha
[protected]
Waidhan,
M.P.

Original registration form, insurance, ICICI bank NO objection certificate, Insurance policy, for car No HR 26 J 5402 were handed over to the Receptionist of Maruti Suzuki dealer APRA AUTO- JMD Regent Plaza, MG Road, Gurgaon (Haryana) 121001 on 25 February 2012. The office has now lost the original documents and passing on the buck to the staff members.

The customer is under harresment and threat loosing all original documents which will put the ownership of car at stake. Inspite og meeting various officials no progress is made
I have made comtact with :

Ms Niharika (Customer Service manager)
Ms Poonam
Receptionist
Mr Sachin Sharma -Team Leader

Look forward to help in resolving the issue.


Vivek Dayal

I Have purchased my MARUTI A STAR FROM NAVNEET MOTORS Thane A Year Ago

The Post Sales Service Was Very Poor from the Dealer's end

I advise to think twice

Dear sir,

Last year in september I booked swift zdi car from Local Dealer Gulzar Motors . They booked my car with the booking amount of rs 10,000/- with waiting of 5 months wriiten on booking slip. Which means delivery of car will be in february. Now when I contacted the dealer they said that they will deliver the car in july . But when we talk about early/fast delivery they demanded rs 40000/- as black money .

dear sir
i would like to register a complain against the dealer of maruti suzuki m/s madhusudan motors agra
i booked a car swift vdi with madhusudan motors agra on 25 september with rupees 10000 reciept no 3249 allotment no[protected]
i was promised to diliver the vehicle in 2 3 months when we contacted the dealer in december we were told that we will recieve the vehicle in january
as the new model 2012 we were later told that it would be dileverd in february as we wanted red colour we asked the manager about the car he asked us to deposit some extra money and promise to diliver the car in the month of february so we ve deposited the extra rs 160000 now in february last mr naveen manager madhusudan motors and mr dev kumar mathur,mr neeraj sharma asked me to pay the final amount before the billing so i paid rs 500000 in total rs 670000 before the billing and now as february is gone i have not recieved my car and manager and sales representative of madhusudan motors are not co-oprating they say that they do not have red colour available and i can take my money back if i want
please see that it is harrasment on their part we have already paid the full amount and still no car i do not want my money back pls help me get the dilevery of the car
regards
pardeep sarin
126 nehru nagar
agra
[protected]
[protected]@yahoo.com

i have booked new swift ZDI (white colour ) in the name of my father Mr, R P Singh from KTL Pvt Ltd , LUCKNOW in the month of august 2011 and i have been given commitment to deliver within 3 months but till i have not got any information and exact date of my delivery and there excuses are not rational.
kindly look in this regard i am tired of waiting .





thanks and regards
Saurabh Singh
EMAIL :[protected]@gmail.com
mobile :[protected]

Neeta.R.Bhatt
8,Yamuna park Society
B/hH Bank of Baroda
Halol
Gujarat Zone-West
mo:[protected],[protected]
Dt:27th February,2012
Respected Sir
I had booked SUZUKI ACCESS125 on date:31/10/11 at the authorized dealer LAKULISH SUZUKI,LAKULISH MOTOR PVT.LTD GODHRA DIST:PANCHAMAHAL In Gujatat.The Owner of stated dealer gave me a delivery date was february End. He gave me Suzuki access 125 on 23/2/2012
with Bill Receipt No.539.The Scooter Chichis No. 8464571 and Engine no. is9610531. BUT The owner of LAKULISH SUZUKI,LAKULISH MOTOR PVT.LTD GODHRA does not give me Warranty and Company Free Service Book. He said Stated Book is not given to you Because you have to must come to Service at my Workshop.
Sir,you know that It is right of owner is her wheecal do free service at any service station of Company
Please talk with him and say that the Stated book relay to me. Otherwise i wii go to Consumer court Againest above authorized dealer and Manufacture Company.
Thanks
Neeta. R. Bhatt
Halol

22 Feburary, 2012

Dear Mr. Mohit.

Thanks for your comfort after yesterdays evening sad episode for whole day, I regret that despite my effort I was not able to move the gigantic structure of your esteem organization, Maruti. However, I take this opportunity to brief you on the subject, though I have already explained the whole thing on phone.

I bought the first Maruti 800, Vehicle no: CHM 5521 in Feb. 1986 and is still with me. The second car was Esteem, Vehicle no: CHM-9889 in 1989, then having developed some trust in MARUTI, I bought Swift, veh. no: CH04F-6741 and all these vehicles were being serviced from Maruti dealerships till date. The last experience has been of complete frustration as despite my insistence of changing the Cyclender Head gasket, all your dealership experts have taken a very casual approach and put us in deep trouble.
The vehicle history is under:
After it was noticed that there are fumes coming from bonnet and the vehicle is heating up, the vehicle was taken to M/S Rohan Motors, Mathura road on 11/2/2012 vide there Job Card no: JC[protected] at KM: 98306 and Mr. Mohd. Anis Siddique attended the vehicle and changed the diesel pipe of injector. I insisted that vehicle should be kept running for at least half hour to detect if there is any reason of heating., like leakage from any hose due to temperature rising, especially coolant. Please check the history at your end and confirm, They put the coolant in the car and delivered the vehicle after 5 hours and assured there is absolutely no problem now.The vehicle was running in Delhi and it was noticed that some fumes are coming from bonnet, which they described as normal. as temperature was not rising so it was presumed to be OK. Since there were long weekend holidays,my son traveled to Chandigarh on Friday.the 18/2/12 at night. The vehicle was not driven much in Chandigarh and it was washed etc.

On Tuesday, they started from Chandigarh at 6.30 AM towards Delhi and stopped at Karnal for breakfast at 8.30. After breakfast they started again for their onward journey and found that the temperature is rising but has not gone to danger level, and it was taken to Karnal Motors at 9.30 AM vide job card no: JC11015710 dated 21/2/12, The Vehicle was thoroughly checked and done some repair and cleared the vehicle after Cash Memo no: BC[protected], despite our request to check for any malfunction of the vehicle. However after their assurance the onward journey was undertaken. However, after 10 minutes the vehicle again started heating and vehicle was stopped and toe was arranged by us and the vehicle was toed to your dealership, M/S Harison Automobiles. There I personally checked that there was oil in the coolant and insisted though verbally to check the Head Gasket and replace the head gasket after phasing etc. I was aware that to do this job, the vehicle can not be delivered at least for another day. So I personally requested you , Mr.N.D Madan of karnal Dealer, and Panipat dealer to arrange the service vehicle. All advised that they have already talked to your head-office and something will be arranged shortly. By this time it was already 4.00 PM and we were told that the service vehicle cannot be arranged as vehicle has already covered more than 98,000 KM and is not within the policy of the company. However, the Panipat dealer meanwhile advised that there is no need to change the Head Gasket as there is no drop in compression and they have checked with the ENGINE-SCAN and they are sure about it. We insisted on doing the test drive on Hi-way for at-least 15-20KM. While doing the test drive along with the service adviser, the vehicle got over heated and engine got seized. After the vehicle reached the dealership, the works manager did not allow the vehicle to be taken into workshop, without we give written consent for repair of vehicle with the estimate of Rs.,1.00 lacs.

Now the conclusion is as under:

1.The vehicle was not inspected properly despite our insistence at M/S Rohan Motors, Mathura Road on 11/2/12 and cleared after taking their charges. In case it was properly attended this problem would not have occurred.

2. When vehicle reported in Karnal dealership at 9.30 AM, for complaint, and if it would have been attended properly, the overheating would not have taken place.

3. The Panipat dealer should have accepted our diagnosis and done as was being advised and not insisted and misguided that they have checked the vehicle by SCANNING the vehicle and cleared the vehicle. I personally asked you at 4.00 PM, that is it possible for the HI-Scan to identify the condition of Cyclender Head Gasket without opening the head. You too said that if the compression is not dropping then gasket is OK.

It is amply clear to us that the fault clearly and squarely lie with you (Maruti) for dealing with the problem very shoddily and therefore the responsibility of getting the vehicle back on road worthy condition lies with MARUTI.

I would like your response on the issue with a request to give us the vehicle at the earliest i.e. within 2/3 days.

The photograph of vehicle on test drive by Panipat Dealer is attached. We also have video recording of the whole episode. If you desire we can send that too for your perusal please.

Regards

Dr. Rita Kaul/ B.B.Kaul
IMG[protected].jpg IMG[protected].jpg
325K View Download
kaulco1 .

11:12 AM (23 hours ago)

to ankur.kaul
IMG[protected].jpg IMG[protected].jpg
325K View Download
kaulco1 .

11:13 AM (23 hours ago)

to ankur.kaul
IMG[protected].jpg IMG[protected].jpg
325K View Download
Kaul, Ankur

12:22 PM (22 hours ago)

to me

The mail is good.However there are some more additions to be done.

I am also attaching the scanned images of 2 –Bills from Rohan Motors and Karnal Motors and a copy of Job Card of : Harison Motors where the car is stationed .

Pl see do we require to attach the scanned image or not.



Kindly keep Er. Prem Kumar – (Group Head Customer Service in cc). This guy was very rude and Harrased and humiliated me to the highest degree. He was saying that he would charge me for parking/handling charges per day incase I don’t counter sign on the Job Card. The same was communicated to Mohit Vasudeva aswell.So kindly mention that too.



Mail should be marked to Mohit Vasudeva and [protected]@maruti.co.in



Put the below mentioned names in cc:

1. harisons.pnp.[protected]@marutidealers.com

2. [protected]@yahoo.com

3. [protected]@airtelmail.in – Rohan Motors

4. [protected]@gmail.com

5. [protected]@harisonsautomobiles.com

6. wm.[protected]@rohanmotors.co.in

7. karnal.krk.[protected]@marutidealers.com

8. ankur.[protected]@citi.com

9. [protected]@hotmail.com

10. [protected]@gmail.com

11. pankaj.[protected]@maruti.co.in

12. karnal.krn.[protected]@marutidealers.com





Also kindly log in to the mentioned link and submit complaint http://www.consumercomplaints.in/new_complaint/







From: kaulco1 . [mailto:[protected]@sify.com]
Sent: Wednesday, February 22, 2012 11:14 AM
To: Kaul, Ankur [GCG-AP_IND]
IMG[protected].jpg IMG[protected].jpg
325K View Download
Kaul, Ankur 12:31 PM (21 hours ago)
From: Kaul, Ankur [GCG-AP_IND] Sent: Wednesday, February 22, 2012 12:23 PM To...
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This is an automatically generated Delivery Status Notification

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Date: Wed, 22 Feb 2012 12:50:45 +0530
Message-ID: <CAA+k3VDbnR0_x4kh2Fwch46EdV4C2eL-AAL6ooGtyU=[protected]@mail.gmail.com>
Subject: Fwd: FW: Vehicle Make, Swift VRD Diesel, Vehicle No: CH04F6741,
Complaint No: [protected] dated 21/2/12 at 11.30 AM
From: "kaulco1 ." <[protected]@sify.com>
To: pankaj.[protected]@maruti.co.in
Cc: harison.pnp.[protected]@marutidealer.com, [protected]@yahoo.com, [protected]@airtelmail.in,
[protected]@gmail.com, karnal.krk.[protected]@marutidealer.com,
[protected]@citi.com, [protected]@gmail.com
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[protected] Forwarded message[protected]
From: Kaul, Ankur <ankur.[protected]@citi.com>
Date: Wed, Feb 22, 2012 at 12:31 PM
Subject: FW: Vehicle Make, Swift VRD Diesel, Vehicle No: CH04F6741,
Complaint No: [protected] dated 21/2/12 at 11.30 AM
To: "[protected]@sify.com" <[protected]@sify.com>


** **

** **

*From:* Kaul, Ankur [GCG-AP_IND]
*Sent:* Wednesday, February 22, 2012 12:23 PM
*To:* '[protected]@sify.com'
*Subject:* FW: Vehicle Make, Swift VRD Diesel, Vehicle No: CH04F6741,
Complaint No: [protected] dated 21/2/12 at 11.30 AM****

** **

The mail is good.However there are some more additions to be done.****

I am also attaching the scanned images of 2 –Bills from Rohan Motors and
Karnal Motors and a copy of Job Card of : Harison Motors where the car is
stationed .****

Pl see do we require to attach the scanned image or not.****

** **


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I purchased a car of Maruti Suzuki from its dealer Reliable Industries (Dhanbad) in September 2009. The model of my car is Wagon R VXI (Yellow Eye). The sub-mirror of right side (driver's side) got broken last year. I contacted at Maruti Suzuki's dealer in Dhanbad for purchase and fitting of new mirror whose cost might be below Rs:200/-. But they told me that it does come and you have to purchase with full fitting whose cost is about Rs:4000/- which is too high compared to mere mirror. I will be very thankful if the INDIA CONSUMER COMPLAINTS FORUM take up this matter profoundly and saves me from being harassed. I request the INDIA CONSUMER COMPLAINTS FORUM to make the contact with the company to communicate my problem and resolve as soon as possible.

I got an email of direct recruitment offer in Maruti Suzuki India Ltd (MSIL).I want to confirm about its validity.Is it true or fraud.

MARUTI SUZUKI INDIA LTD (MSIL)
Head Office Maruti Suzuki,
India Limited Nelson Mandela Road,
VasantKunj, New Delhi-110070
Board no.46781000
Tel: [protected]
Email: [protected]@live.com

REF: "MARUTI SUZUKI" DIRECT RECRUITMENTS OFFER.
Your Resume has been selected from one of the various job sites we hire from for our new plant. The Company selected 62 candidates list for Senior Engineer, IT, Administration, Production, marketing and general service Departments. It is our pleasure to inform you that your Resume was selected as one of the 62 candidates shortlisted for the interview. The SUZUKI Company is the best Manufacturing Car Company in India; The Company is recruiting the candidates for our new plants in Delhi, Bangalore, Pune, Mumbai, and Hyderabad.
Your interview will be held at The Company Corporate office in New Delhi on 2nd of March 2012 at 11.30am, you will be pleased to know that of the 62 candidate’s selected 55 candidates will be given appointment, meaning your Application can be in progress to the final stage. You will have to come to the Company Corporate office in New Delhi. Your offer letter with Air Ticket will be sent to you by courier before the date of interview. The Company can offer you a salary with benefits for this post from 62, 000/- to 25,00, 000/- P/MONTH + (HRA + D.A + Conveyance and other Company benefits. The Designation and Job Location will be fixed by Company HRD at the time of final process. You have to come with photo-copies of all required documents.
========================================================
REQUIRED INFORMATION AND DOCUMENTS BY THE COMPANY HRD
========================================================
1. Full Names:
2. Contact Address:
3. Mobile Number:
4. Sex:
5. Age:
6. Photo-copies of Qualification Documents.
7. Photo-copies of Experience Certificates (If any)
8. Photo-copies of Address Proof
9. Two Passport Size Photograph.
====================================================
You are to make a REFUNDABLE cash security deposit of Rs.16,900/-(Sixteen Thousand Nine Hundred Rupees) as an initial amount in favour of our company accountant name in charge of collecting payment. This payment covers Registration, Interview, insurance, Processing & Maintenance charges. The refundable interview security deposit of Rs.16,900/- should be paid through any [STATE BANK OF INDIA], [ICICI BANK], [AXIS BANK] or [PUNJAB NATIONAL BANK] Branch closer to you to our company accounting officer in charge. Account information will be provided to you upon your response to this mail.

REASONS FOR INTERVIEW SECURITY DEPOSIT: This is a measure we have taken to check bogus applications from unserious candidate who applies for job and we make the above mentioned arrangements in other to give them a comfortable interview and they fail to appear for interview which is a huge loss to the company and the interview becomes shabby and hence we fail to recruit the needed manpower. But with SECURITY DEPOSIT REQUIREMENT we will be assured that only serious, qualified and ready applicants will apply and our efforts will not be wasted. Please do comply with us as your refundable security deposit will be returned to you in cash immediately after the interview is over at the very premises of the interview. And the deposit is MANDATORY to all applicants IRRESPECTIVE of their location.
NB: You are advised to reconfirm your mailing address and phone number in your reply. This Company will be responsible for all other expenditure to you at the time of face-to-face meeting with you in the Company. The Job profile, salary offer, and date -time of interview will be mentioned in your offer letter.

IMPORTANT NOTICE:
Last date for security deposit is 24th of Febuary 2012. The earlier the deposit is made the earlier your position will be secured by the Company HRD -direct recruitment manager.

Regards,
Mr. Aiko Hiroko
HRD -direct recruitment manager.
MARUTI SUZUKI INDIA LTD (MSIL)

IMPORTANT NOTICE: IF YOU RESPOND TO THIS MAIL, PLEASE ALWAYS CHECK YOUR INBOX AND JUNK OR BULK FOLDER FOR OUR REPLY AS YOU MAY GET OUR REPLY IN YOUR JUNK FOLDER.

Respected sir I bought one Maruti 800 A/C (Reg No.KL 7 AR 4940) from AVG True value showroom in KOTTAYAM of 128000(model 2004).The service providers offered me ONE YEAR service warranty on this vehicle before I am buying this vehicle.But after I get the service book,they wrote only 6 service warranty only.And the vehicle also not good from their I got.Because so many complaints I reported and i felt in my vehicle after I got the vehicle FROM AVG TRUE VALUE KOTTAYAM.So the next time do not cheat other one,

sir,
i Deepak raj bakshi purchase new wagon R lxi CNG ( Reg.no.DL 1 CL N 4806 / chassis no.378715/ Engine No. 4366693)from Rana Motors Tishazari delhi-110054
in this vehicle I found noise in gear box and other problems . dealer not listen me not check my car only told this is Maruti manufacturin fault.

Respected M.D. Maruti Suzuki ,
I am an Advocate practicing at Mehkar Dist. Buldhana Maharashtra , I am using Swift already and was made booking for Swift Dezire and For SX 4 Diesel, but waiting for Ertiga, ,
I seen new swift dezie yesterday , it is hopeless
Its cmpact version will be totally fail, only because redusing cost, customer will not accept short version, i feel very conjusted on back seat, interior is preatee good but it is useless while lenght is short, instead of making such changes in new version it was necessary to five all this feature in old version with incresae of 40 to 50 K price high , customers would have been accepted it very hapilly, but by this new version of dezire i am very disappointed and just waiting for ERTIGA, please take note , new version of dezire 2012 will be flop. ADN. N.B.SANGLE MEHKAR Email : [protected]@yahoo.in

I own a New WagonR (2010 make), purchased through Sai Service Station, Ernakulam on 20/10/2010. The Vehicle is serviced at AGT Motors, authorised workshop at Pathanamthitta. On the 3rd free Service, I lodged a complaint at the Service Station regarding a humming noise in the Engine part which was identified as "Faulty Alternator" that has to be replaced at the cost of the Company. They directed me to approach Popular Motors, the Authorised Dealer of Maruti at Pathanamthitta. After examination, they also recommended the replacement of the Alternator and placed an Order to the Company on 3/12/2011. Even though a span of two months has elapsed, the Alternator has not yet been replaced.
The running of the vehicle is at risk.
Steps may be taken for the early replacement of the "Faulty Alternator" before the engine comes to a Break-down.
K. Vijaya Kumar,
Keezhe Veedu,
Ullannoor P O,
Kulanada 689 503
Pathanamthitta, Kerala
Mob: [protected]

Dear Sir/ Madam,

I would like to request you that, i have purchased a Suzuki Access 125 from BITTOO BIKEWALA PVT.LTD. On date (9/6/2011) (Engine no: - F[protected]. But the first week it self the vehicle had few complaints like Missing, break is losing problem, on running condition vehicle is going an off mode in the middle of the road. The same complaints i mentioned in the BITTOO work shop many times to the manager in Okhla work shop. My 4 th service also done on 22/1/2012. But still they are not able to solve the problem. So please help me in this matter and do the needful as soon as possible.

NAME: SOBER SATHEESH
MOB: [protected]

Dear Sir,

With reference that, for booking of this suzuki access 125 on showroom price I too much contact to company's officer Mr. Sakul sir, because Gandhidham Local dealer not accepting my booking on showroom price. Then after toomuch try & return call from Mr. Sakul Sir to Gandhidham Dealer, he has booked my suzuki access 125 Silver colour on showroom price as on 09.08.2011 vide receipt no.1835. Arounding before 25 days dealer has called me & say me that, Sir, presently black colour access is ready if you are interested so we give you, I say no i want my booked silver colour, thereafter again 2nd day he called me that, sir, grey colour is ready if r u interested to get delivery, I say no I want silver colour. Then after on 3rd day he again call me & saying that, sir come to showroom your silver colour access is ready, so kindly come to showroom & made remaining bill payment amount. When I personally meet at showroom & I show money receipt to the manager & concern person, after discussion with manager for remaining balance payment amt. of access 125, he saying that, i give you deliver of this vehicle on road price not on show room price. If you want on showroom price so talk with owner of showroom personally.
Sir, regarding this query i talk with head of suzuki on[protected] but they are now saying that, you made your complain on suzuki website. When i register my complain so return mail came that,
This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:

thakur.[protected]@suzukimotorcycle.in
Unrouteable address
gupta.[protected]@suzukimotorcycle.in
Unrouteable address
[protected]@suzukimotorcycle.in
Unrouteable address

Herewith I want to know that, what's real happen? Showroom person making foolish me or company? How much time i contact to company & showroom? It is possible that i get delivery of suzuki access 125? Kindly Senior officer's lookinto the matter personally & solve my query fastly. If company not interested to give service to customer so why should they opened showroom & customer care on website.

I hope may be after read this complain company solve my query.

RAMESH SONETA
S.D.X. SOUTH-58,
GANDHIDHAM-KUTCH
MOBILE : [protected]
Email : tejlaxmi.[protected]@gmail.com

I am Devendra Rakhunde, residing in Pune, have few complaints on the management and service given by Suzuki service station. I have done my servicing and road test to catch up the average value given by the company that is around 45 to 50. But i am getting an average of 25 to 30 km/lt.
I had issued regarding this issue to the service station but I didn't get any response from their side.

Hi, My name is Nilesh Nampalliwar [protected] this is my contact number


I've booked a maruti suzuki swift on 2nd of sept 2011, n the dealer commited me in written that he will deliver the car in a tentetive period of 4 months. And the date given by him was 2nd of january. In that time cost of the car hiked by 13000 rs and that we considered coz it was in the time period commited by the dealer. But now the condition is that he has not delivered the car yet on today's date and now the dealer has told me that there has been another hike in the cost of the car by 20000 rs effective from 16th of january that is after the commited date of delivery by the dealer. Now my question is when the delivery of the car is delayed by the dealer why should i suffer the price hike of the car after the commited date by the dealer. who is responsible for it Me or the Dealer. All the reasons given by the dealer regarding the delivery is that they are going through production problems.