Maruti Suzuki India Complaints & Reviews

My complain is regarding fake mail for appointment on name of a reputed company, first time it was wipro then tech mahindra and now its enough, as per below description...

" DEAR RESUME

WE ARE PLEASANT TO INFORM YOU THAT YOU ARE SELECTED ACCORDING TO YOUR RESUME AND WE HAVE ALL READY ATTACH ONE FILE OVER THERE .SO READ IT VERY CAREFULLY .IF ANY QUESTION THAN PLEASE CALL TO MR SALESH GUPTA FOR ANY INFORMATION .

THANK YOU


MARUTI SUZUKI INDIA LTD "

MARUTI SUZUKI INDIA LTD (MSIL)
Head Office Maruti Suzuki,
India Limited Nelson Mandela Road,
Vasant Kunj, New Delhi-110070
Board no.46781000
Email: hr.[protected]@hotmail.com

REF: "MARUTI SUZUKI" DIRECT RECRUITMENTS OFFER.

Your Resume has been selected from 11 Website for our new plant. The Company
selected 62 candidates list for Senior Engineer, IT, Administration, Production,
marketing and general service Departments. It is our pleasure to inform you that
your Resume was selected as one of the 62 candidates shortlisted for the
interview. The SUZUKI Company is the best Manufacturing Car Company in India;
The Company is recruiting the candidates for our new plants in Delhi, Bangalore,
Pune and Mumbai.

Your interview will be held at The Company Corporate office in New Delhi on 13th
of January 2012 at 11.30am, you will be pleased to know that of the 62
candidate?s selected 55 candidates will be given appointment, meaning your
Application can be in progress to the final stage. You will have to come to the
Company corporate office in New Delhi. Your offer letter with Air Ticket will be
sent to you by courier before the date of interview. The Company can offer you a
salary with benefits for this post from 62, 000/- to 200, 000/- P.M. + (HRA +
D.A + Conveyance and other Company benefits. The Designation and Job Location
will be fixed by Company HRD at the time of final process. You have to come with
photo-copies of all required documents.
=====================================================
REQUIRED INFORMATION AND DOCUMENTS BY THE COMPANY HRD
=====================================================
1. Full Names:
2. Contact Address:
3. Mobile Number:
4. Sex:
5. Age:
6. Photo-copies of Qualification Documents.
7. Photo-copies of Experience Certificates (If any)
8. Photo-copies of Address Proof
9. Two Passport Size Photograph.
======================================
You are to make a cash security deposit of Rs.12, 800/-(Twelve Thousand eight
Hundred Rupees) as an initial amount in favor of our company accountant name in
charge of collecting payment. The refundable interview security deposit of Rs.
12,800/- should by paid through any [STATE BANK OF INDIA] OR [ICICI BANK] Branch
closer to you to our company accounting officer in charge. Account information
will be provided to you upon your response to this mail.

REASONS FOR INTERVIEW SECURITY DEPOSIT: This is a measure we have taken to check
bogus applications from unserious candidate who applies for job and we send them
offer letter and air ticket and fail to appear for interview but rather convert
the air ticket to their own personal and selfish use which is a huge loss to the
company and the interview becomes shabby and hence we fail to recruit the needed
manpower. Please do comply with us as your refundable security deposit will be
returned to you in cash immediately after the interview is over at the very
premises of the interview.

NB: You are advised to reconfirm your mailing address and phone number in your
reply. This Company will be responsible for all other expenditure to you at the
time of face-to-face meeting with you in the Company. The Job profile, salary
offer, and date -time of interview will be mentioned in your offer letter.

IMPORTANT NOTICE:
Last date for security deposit is 11th of January 2012. The earlier the deposit
is made the earlier your position will be secured by the Company HRD -direct
recruitment manager, payment is compulsory irrespective of your location.

Regards,
Mr. Aiko Hiroko
HRD -direct recruitment manager.
MARUTI SUZUKI INDIA LTD (MSIL)

I have purchased a new Wagon R on 13.05.2011 (Regn. No: TN 02 AR 3951). The driving of this vehicle is quite comfortable. At the same time the mileage of the vehicle is absolutely poor. Gives us only 9-10 Kms in city (Slightly acceptable). But in Highways the mileage is only 12.82 when my husband who usually drives the vehicle. Twice we went to Tirupathi (Not on Pilgrmage tour. Only to relative place) and found that the mileage is only under 13 KMPL. Two days back when I was about to clean my vehicle because of dust gathered outside the vehicle. I found on top of the vehicle that the painting has not been done properly (MANUFACTURING DEFECT). I never expected that these kind of silly mistake has not been noted down while sending the vehicle out from their factory / yard while sending the same to the dealer locations. Moreover each and every customer will not look at the top of the vehicle while taking delivery. So far I have not taken up this matter with the dealer from whom I have purchased. I will definitely take up this matter with the dealer and ask them to rectify it immediately. If they do not respond properly I have to take the alternative steps. CAN THIS CONSUMER/CUSTOMER MESSAGE WILL GO TO THE MANUFACTURER. IF SO WILL THEY INFORM THE DEALER SUITABLY.

P.S.: I have not given my mobile number. By giving Regn. No. the mfr will get my entire details and can inform the same to the dealer. Shall wait for their response. Will wait and see.

Dear Madam/Sir,

This is regarding Supply of Damaged Vehicle by Maruti dealer M/s Anand Motor Agencies Ltd, Lucknow. I had written several mails to the dealer M/s Anand Motor Agencies Ltd, Lucknow as well as Maruti Suzuki officials, which are not even replied till date by any of the officials of MARUTI. The mails were sent on several occasions to Maruti officials, since I was continuously being harassed by their dealer M/s Anand Motor Agencies Ltd, Lucknow from the date of purchase of a Maruti car i.e. 4th September 2008.

Although I have filed the matter with consumer forum at Lucknow also but till date not a single hearing is done & I am getting dates only. Now I am in a position of dilemma, since I do not know what to do to get justice hence I was left with no option but to write to you for this matter.

I would like to bring to your kind attention the sequence of events leading to this dismal situation:-

"I was very happy when I intended to buy a Maruti product thinking to be part of MARUTI brand, which I thought takes lot of care for its customers. However I am pained to write to you that I have not been relieved from the agony I have passed through, since 4th September 2008(Date of delivery of Swift DeZire car) till date & am now frustrated the way I was being dealt by Maruti Dealer M/s Anand Motor Agencies Ltd, Lucknow & MARUTI itself. To sum up the matter: I purchased a new car (???) Dezire VXI (Engine Number-442919, Chassis Number-119819) on 04/09/2008 which I got delivery on 04th, September 2008 from M/s Anand Motor Agencies Ltd, Lucknow by paying total amount of Rs. 5,53,353.00 (Rs. 1,05,353.00 by Cheques + Rs. 4,00,000/- Loan DD from SBI & Rs. 50,000/- against my old car under true value).
• On 04/09/2008, at the time just prior to delivery, the car was in bad shape i.e. the Dashboard was very dirty & had a small cut & appeared as if the same was being used for quite some time.
• On my request, the vehicle was cleaned & polished thereafter & I took delivery of the same in the evening around 7.45 PM on 04/09/2008.
• Same day, when I was going to Temple with my family, I observed that there was some water on the back seat of the car, but I thought that the same may be due to entry of some water may be because the window might be open during washing of the car.
• Subsequently, when I went to get the seat covers for my car, it was observed that the whole of the back seat foam was soaked in water & the metal parts for holding the seat were badly rusted.
• The same was being brought to the representative of M/s Anand Motors, but with no satisfactory reply/action.
• During this period of time, I observed that there were two more problems, which existed at the time of delivery of the vehicle but came to my notice subsequently; 1. The combination switch for lights was faulty & the headlights of my car were on for almost half a day. 2. The washer function of the windshield was also not working.
•Thus I went to the workshop of M/s Anand Motors on 18/09/2008 & met with the GM (Workshop), who told me that the combination switch is having no fault, however with new/improved technology.
• Subsequently, when I argued about the matter, the same was referred to attending person, who observed that the 'Combination Switch' was faulty & the motor for windshield washer was also not functioning.
• Both these items were replaced immediately from another car which probably was there may be for servicing, however there was no satisfactory reply for 'Soaking of back seat'. This was not even entered in the service register of the dealer.
• There was problem to the vehicle horn also & the same was repaired on many occasions subsequently. Moreover the same is creating problem now & then.
• This was shocking to me that there were such types of faults/shortcoming with a new vehicle delivered to me.
• These n number of problems & sequences led me to believe that either I am given a vehicle which has been used for a long time before delivery to me OR the vehicle might be submerged in water for a long time leading to all these problems.
• I doubt that some or other problems like these may arise time to time in future & am afraid that these would lead to severe damage to my vehicle & more troubles to me & my family. Further it is to be informed that the Registration Certificate no. UP32CQ2497 of the car (which was delivered to me by your dealer on 4th September 2008) was given to me on 14th February 2009 only. Before this an incorrect RC was given to me by the dealer deliberately to harass me & my family. Throughout this period of more than five months I had never enjoyed the moments of driving new car, since from the time of delivery of the car, I was facing multiple problems like:
• Condition of the car in which the same was delivered to me & for which I have written several mails but did not get even a reply till date as detailed above.
• The issue related to the registration of new car, which was got registered by the dealer on 27th November 2008 only after much follow-up & despite the fact that the total payment was made to the dealer before taking the delivery of the vehicle. Moreover the dealer had charged from me Rs. 1,800/- extra than the total fee for registration of the car.
• NOC of the old car no. UP78AE5459 for which I had to suffer a lot due to the fact that your dealer got the chassis tracing wrong three times & subsequently I have handed over the NOC to the representative of your dealer along with NOC from the financier. I would like to bring to your kind attention that no one from the side of Maruti Suzuki or the Dealer was explaining to me the reasons for the dismal/damaged condition of the car at the time of delivery. However I had sent to the dealer as well as Maruti Suzuki some of the photographs for the stockyard of their dealer for the month of August 2008, which are shocking & speak of the story behind the poor & damaged condition of the car delivered to me. These photographs were received by me later on. Looking to the photographs it can be concluded that I had been delivered a damaged car by Maruti dealer M/s Anand Motor Agencies Ltd, Lucknow, which is not acceptable to me, since I have paid for a brand new car & not damaged one.

Thus I had requested Maruti as well as their dealer M/s Anand Motor Agencies Ltd, Lucknow to:-

i) Immediately replace my car by a brand new car,

ii) Refund Rs. 1800/- being charged extra against registration of car &

iii) Compensate me for the mental agony suffered by me throughout this period of time.

I am attaching one of the photographs also.

The matter is already filed with consumer forum at Lucknow as already informed above, but it is taking so long time that it would be like 'justice delayed is justice denied' & now I am transferred out of Lucknow & have come down to Gurgaon.

I request you to help me out in this case if possible, through your esteemed channel.

With Warm Regards

Dinesh Pargain
Mobile: +91 [protected]
Email: [protected]@rediffmail.com
[protected]@yahoo.co.in

Dear Sir / Madam

Sub : Vehicle no delivered after completion of 120 days
Showroom : ADVAITH AUTOMATION PVT. LTD.
Executive CHANDRU
Manager : Hari Ram
Booking Date : 10/09/2011 Amount 1000/-
Paid 42000/- on 15/10/2011
Time given at the time of booking 90 days.

If i purchase all the EXTRA FITTING WORTH 3000/- VEHICLE Will be delivered or else they will take some more time to deliver the vehicle.

ADVAITH IS MAKING MONEY WITH EXTRA FITTINGS WHICH HAS NOT EVEN A WORTH OF 1000/- BY CHARGING 3000/- IT IS [censored]ING NORMAL PEOPLE.

I SUGGEST NOT TO BUY ANY SUZUKI VEHICLE IN ANY OF THE SHOWROOM

If any one can please send any contact details of SUZUKI COMPANY MANAGEMENT PEOPLE. Please send the contact details to "girish.[protected]@gmail.com"

I will be very thankful to you.

Dear Sir,

We lost our MARUTHI OMINI - KEY. We went to maruthi serivce center, warangal and request for duplicate key. They told me that duplicate keys some times not working, you will buy lock & key. Then we ordered Lock and key on 19/12/2011 and paid Rs.2000/- Advance. We contract the service center on 26/12/2011. He told me that we received key but not received the lock. We will reorder your old duplicate key. They promiss us to to handover the key on 29/12/2011.

We engaged the vehicle for school for one year. Due to loss of the key we engaged other vehicle for school every day Rs.1000/-. This vehicle we purchased in finance. We loss Rs.20000/-. Whey they are harrashing us.

Last year also we gave the vehicle for repairing purpose on Jan'10. They handover the vehicle after 45days. We lost Rs.45000/-

We request the maruthi coustumer care for queck service. But they are not responsing for service.

They are not responding properly.

We request you to kindly do the needful.


Regards,

MADHU BATHINI
Mobile No.[protected]
From: [protected]@maruti.co.in [mailto:[protected]@maruti.co.in]
Sent: 04 January 2012 14:56
To: Sridhar Bathini (16006)
Cc: DibyenduB.[protected]@maruti.co.in
Subject: Regarding complaint of your Maruti Omni : Ref. No. : D502-2/W[protected]



Ref No. D502-2/W[protected]

Dear Ms. Madhu Bathini

We are in receipt of your e-mail dated 02.01.20112 regarding duplicate key issue in your Maruti Omni. We regret for the inconvenience caused to you in this regard.



We are advising our Regional Service Manager posted at Regional Office HYDERABAD[protected] to look into the matter and extend necessary assistance.



In the meantime, we would request you to kindly bear with us.



In future correspondences, please quote the above subject reference number.



Assuring you of our best services always.



Thanking you,



Yours Sincerely,



Kenny John Mathew

(Manager, Service - 3)

Maruti Suzuki India Ltd

CC : RSM- S4, MSIL Workshop

==========================
From: [protected]@ivrinfra.com
Received: 1/2/2012 4:36 PM
To: ATM Queue
Subject: My compliant No.[protected].


HELP THE OLD AGE PEOLE FOR THEIR BETTER FUTURE.
Dear Sir,
This is to bring to your kind notice that we like maruthi vehicles. But your service is very bad.
Why your are not concentrating the coustmer satisfaction?
We lost maruthi omini key.
Your service center advise for key & lock?
It is requeired.
We ordered on 21/12/2011.
Till to day we have not received?
This is the service?
Last time also you kept my vehicle 45days.
Now 12days.
I called [protected] in 26/12/2011.
But no response?
Due to this call you have not sent the key & lock. You have sent the lock and forget the key.
As a big company why u are suffering the coustmers?
Now you advise me to buy duplicate key.
But till today we have not received.
We engaed the vehicle to school for one day Rs.1000/-.
Last time you have delaied 45days
Now we don’t know when will you send the key.
One thing I definitely tell you, due to your bad service you lost more coustomer.
We have 2 english medium school. We told our parents don’t buy the maruthi vehicles due to bad service.
Any way we will sent this message to coustmer complint cell and face book.
BECAUSE OF YOUR BAD SERVICE.

?,
Thanks,
Best Regards,

MADHU BATHINI,
Mobile No.[protected], Direct : [protected]
Luck is not in your hands…but work is in your hands…your work can make luck…but luck can’t make your work "so always trust your self more than your luck….
Be Happy, Happy all the time..

From: Sridhar Bathini (16006)
Sent: 02 January 2012 16:17
To: [protected]@maruti.co.in
Subject: RE:




HELP THE OLD AGE PEOLE FOR THEIR BETTER FUTURE.
Dear Sir,
We wish to inform you that we purchase 8 seated maruthi omini 2008. my Vehicle No.AP28CB-5891. We lost my vehicle key. We approach your Adarsha service center, opposite LB College, Warangal, and Andhra Pradesh for duplicate key. They advise me to buy lock and key. We have given the order on 21/12/2011. But till today we have not received the key & lock.
We engage the vehicle to school per day Rs.1000/-. Last time also you have delayed one and half month for repairing. We lost 45000/- hire charges.
Now 12days Rs.12000/-. We lost. Who will bare this?
Now your service center told us we have received lock, we have not received the key.
Then they advise to order duplicate key. We ordered the same.
As a big company why u r suffering like this?
This vehicle we purchase on finance. Kindly think “Maruthi family suffer the common people.” Who will bare the loss?
As a big company what is the worst service you are doing.
We called [protected] complaints on[protected]. Your executive promises me to send the key immediately. But they did not response any thing.
Kindly help me.


?,
Thanks,
Best Regards,

MADHU BATHINI,
Luck is not in your hands…but work is in your hands…your work can make luck…but luck can’t make your work "so always trust your self more than your luck….
Be Happy, Happy all the time..


From: Sridhar Bathini (16006)
Sent: 02 January 2012 16:29
To: [protected]@maruti.co.in
Subject: My compliant No.[protected].







HELP THE OLD AGE PEOLE FOR THEIR BETTER FUTURE.

Dear Sir,

This is to bring to your kind notice that we like maruthi vehicles. But your service is very bad.

Why your are not concentrating the coustmer satisfaction?

We lost maruthi omini key.

Your service center advise for key & lock?

It is requeired.

We ordered on 21/12/2011.

Till to day we have not received?

This is the service?

Last time also you kept my vehicle 45days.

Now 12days.

I called [protected] in 26/12/2011.

But no response?

Due to this call you have not sent the key & lock. You have sent the lock and forget the key.

As a big company why u are suffering the coustmers?

Now you advise me to buy duplicate key.

But till today we have not received.

We engaed the vehicle to school for one day Rs.1000/-.

Last time you have delaied 45days

Now we don’t know when will you send the key.

One thing I definitely tell you, due to your bad service you lost more coustomer.

We have 2 english medium school. We told our parents don’t buy the maruthi vehicles due to bad service.

Any way we will sent this message to coustmer complint cell and face book.

BECAUSE OF YOUR BAD SERVICE.



?,

Thanks,

Best Regards,


MADHU BATHINI,

Mobile No.[protected], Direct : [protected]

Luck is not in your hands…but work is in your hands…your work can make luck…but luck can’t make your work "so always trust your self more than your luck….

Be Happy, Happy all the time..


[protected][protected][protected][protected]

From: Sridhar Bathini (16006)
Sent: 02 January 2012 16:17
To: [protected]@maruti.co.in
Subject: RE:









HELP THE OLD AGE PEOLE FOR THEIR BETTER FUTURE.

Dear Sir,

We wish to inform you that we purchase 8 seated maruthi omini 2008. my Vehicle No.AP28CB-5891. We lost my vehicle key. We approach your Adarsha service center, opposite LB College, Warangal, and Andhra Pradesh for duplicate key. They advise me to buy lock and key. We have given the order on 21/12/2011. But till today we have not received the key & lock.

We engage the vehicle to school per day Rs.1000/-. Last time also you have delayed one and half month for repairing. We lost 45000/- hire charges.

Now 12days Rs.12000/-. We lost. Who will bare this?

Now your service center told us we have received lock, we have not received the key.

Then they advise to order duplicate key. We ordered the same.

As a big company why u r suffering like this?

This vehicle we purchase on finance. Kindly think “Maruthi family suffer the common people.” Who will bare the loss?

As a big company what is the worst service you are doing.

We called [protected] complaints on[protected]. Your executive promises me to send the key immediately. But they did not response any thing.

Kindly help me.





?,

Thanks,

Best Regards,


MADHU BATHINI,
Mobile No.[protected],

Luck is not in your hands…but work is in your hands…your work can make luck…but luck can’t make your work "so always trust your self more than your luck….

Be Happy, Happy all the time..

use or dissemination of the message in whole or part is strictly prohibited".


From: Sridhar Bathini (16006)
Sent: 06 January 2012 11:19
To: '[protected]@maruti.co.in'; '[protected]@maruti.co.in'
Cc: 'DibyenduB.[protected]@maruti.co.in'
Subject: RE: Regarding complaint of your Maruti Omni : Ref. No. : D502-2/W[protected]







HELP THE OLD AGE PEOLE FOR THEIR BETTER FUTURE.

Dear Sir,

Till today we have not received the Key?





?,

Thanks,

Best Regards,


Sridhar Bathini,




Take Care of your parents

Luck is not in your hands…but work is in your hands…your work can make luck…but luck can’t make your work "so always trust your self more than your luck….

Be Happy, Happy all the time..


[protected][protected][protected][protected]

From: Sridhar Bathini (16006)
Sent: 05 January 2012 10:16
To: '[protected]@maruti.co.in'
Cc: DibyenduB.[protected]@maruti.co.in
Subject: RE: Regarding complaint of your Maruti Omni : Ref. No. : D502-2/W[protected]







HELP THE OLD AGE PEOLE FOR THEIR BETTER FUTURE.

Dear Kenny John Mathew,

You assure me for best service

Any body not responded you mail. What a good service you are proving to the coustumers. It is very shameful for maruthi promoters.

How many days we have to for Key?

Kindly conform.



?,

Thanks,

Best Regards,


Sridhar Bathini,


Mobile No.[protected], Direct : [protected]



Take Care of your parents

Luck is not in your hands…but work is in your hands…your work can make luck…but luck can’t make your work "so always trust your self more than your luck….

Be Happy, Happy all the time..


[protected][protected][protected][protected]

From: [protected]@maruti.co.in [mailto:[protected]@maruti.co.in]
Sent: 04 January 2012 14:56
To: Sridhar Bathini (16006)
Cc: DibyenduB.[protected]@maruti.co.in
Subject: Regarding complaint of your Maruti Omni : Ref. No. : D502-2/W[protected]



Ref No. D502-2/W[protected]

Dear Ms. Madhu Bathini

We are in receipt of your e-mail dated 02.01.20112 regarding duplicate key issue in your Maruti Omni. We regret for the inconvenience caused to you in this regard.



We are advising our Regional Service Manager posted at Regional Office HYDERABAD[protected] to look into the matter and extend necessary assistance.



In the meantime, we would request you to kindly bear with us.



In future correspondences, please quote the above subject reference number.



Assuring you of our best services always.



Thanking you,



Yours Sincerely,



Kenny John Mathew

(Manager, Service - 3)

Maruti Suzuki India Ltd

CC : RSM- S4, MSIL Workshop

==========================
From: [protected]@ivrinfra.com
Received: 1/2/2012 4:36 PM
To: ATM Queue
Subject: My compliant No.[protected].


HELP THE OLD AGE PEOLE FOR THEIR BETTER FUTURE.
Dear Sir,
This is to bring to your kind notice that we like maruthi vehicles. But your service is very bad.
Why your are not concentrating the coustmer satisfaction?
We lost maruthi omini key.
Your service center advise for key & lock?
It is requeired.
We ordered on 21/12/2011.
Till to day we have not received?
This is the service?
Last time also you kept my vehicle 45days.
Now 12days.
I called [protected] in 26/12/2011.
But no response?
Due to this call you have not sent the key & lock. You have sent the lock and forget the key.
As a big company why u are suffering the coustmers?
Now you advise me to buy duplicate key.
But till today we have not received.
We engaed the vehicle to school for one day Rs.1000/-.
Last time you have delaied 45days
Now we don’t know when will you send the key.
One thing I definitely tell you, due to your bad service you lost more coustomer.
We have 2 english medium school. We told our parents don’t buy the maruthi vehicles due to bad service.
Any way we will sent this message to coustmer complint cell and face book.
BECAUSE OF YOUR BAD SERVICE.

?,
Thanks,
Best Regards,

MADHU BATHINI,
Mobile No.[protected], Direct : [protected]
Luck is not in your hands…but work is in your hands…your work can make luck…but luck can’t make your work "so always trust your self more than your luck….
Be Happy, Happy all the time..

From: Sridhar Bathini (16006)
Sent: 02 January 2012 16:17
To: [protected]@maruti.co.in
Subject: RE:




HELP THE OLD AGE PEOLE FOR THEIR BETTER FUTURE.
Dear Sir,
We wish to inform you that we purchase 8 seated maruthi omini 2008. my Vehicle No.AP28CB-5891. We lost my vehicle key. We approach your Adarsha service center, opposite LB College, Warangal, and Andhra Pradesh for duplicate key. They advise me to buy lock and key. We have given the order on 21/12/2011. But till today we have not received the key & lock.
We engage the vehicle to school per day Rs.1000/-. Last time also you have delayed one and half month for repairing. We lost 45000/- hire charges.
Now 12days Rs.12000/-. We lost. Who will bare this?
Now your service center told us we have received lock, we have not received the key.
Then they advise to order duplicate key. We ordered the same.
As a big company why u r suffering like this?
This vehicle we purchase on finance. Kindly think “Maruthi family suffer the common people.” Who will bare the loss?
As a big company what is the worst service you are doing.
We called [protected] complaints on[protected]. Your executive promises me to send the key immediately. But they did not response any thing.
Kindly help me.


?,
Thanks,
Best Regards,

MADHU BATHINI,

i m Dushyant kumar s/o Jai Prakash Verma A3/394 East Gokal Pur Amar Colony Delhi 94
maine apni car Alto Lx i DL9cb-6168 service k liye apne nearest Showroom & service center T. R SWAHANY ko di thi, Jab maine car di to usme sirf
1:- Clauch plate
2:- Timming belt
3:-Oil seal ye kuch kamiya car me thi Jiske liye mujhe total amount 8000rs.to 9500rs Bataya Gaya Tha, Lekin Jab Mujhe car di gayi Tab maine dekha ki jo esstimated bill tha uska 3 guna adhik charge (lagbahag 24,000 rs ) unhone mujhe bana kar diya. usme 19,900rs mujhe pay karna pada.lekin meri car me bahoot sari kamiyan aa gaye thi jaise PICK UP,SPEED METER NOT WORKING,OIL FALLING,BROKEN CARS AIR FILTER & ALL NUTS ARE LOOSE,SILENCER ALL PACKING IS LOOSE,

Maine tabhi MR.Kuttubbuddin ko iske baare me bataya ,lekin meri shikayat par koi action nahi liya gaya,OR mujhe kaha aap abhi to apni car le jao 4-5 dino k baad main iise theek karwa dunga Lekin sir main 5 din k baad me jab main car lekar aaya to mujhse car le li or kaha k aap kal gaadi le jaana main saara kaam karva dunga, mujhe 4 - 5 dino tak chhakkar lagne pade or uske baad mujhe kaha gaya ki aapko 1250 rs. or dene honge (SPEED METER CENCER OR NUTS K).

maine kaha k meri car me to ye sab theek tha fir main kyon inki payment karoon.tab Mr.Kuttubbuddin ne mujhe DHAMKI DI kaha k payment kar ke car le jaao nahi to bhul jaao.

Tabhi maine MARUTI SUZUKI k complain center no.[protected] par iski shikayant kari or mujhe satisfied karte hue unhone mujhe complain no. [protected] diya,lekin kuch dino k baad mere pass T.R.swahany se RAKHI MADEM ki call to aai lekin meri problem solve nahi hui.maine jab doobara complain no. par call kari to mujhe bataya gaya ki meri complain.cancelled kar di gayee hai.

Ab main ye jaanana chahta ki without coustumer satisfaction maruti Suzuki ya T.R Swahany ne meri complain kyo cancell ki gaye ..

NOW SOME MORE COMPLAINS AGAINST T.R SWAHANY

1:- Workers are not doing his work properly & they are not care-full about costumers valuable cars & his time.
2:- They are drive very bad when they take cars for service.
3:-The maneger of the center is a very angry,proudi,& shellfish person.
4:- They are cheat with the costumer by theaf the correct parts of car .
5:- They are hide all the mistakes of workers together.



sir i m really heart by the behavior of maruti suzuki

had Booked a swift car with mondovi motors , Lavelle Road, Bangalore, on[protected]. while booking they informed that within three months the car will be delivered. Now the dealer is postphoning by another 2 months . i Find my friends in AP and Kerala who has booked Swift car after me has got delivery of the car.
on Enquiry it is learnt that the dealers are delivering the cars on payment of extra 30000/.If that is the case, why such things should be done discreetly , and like the share bazaar index and gold rates fluctuations found daily the dealers of Maruti can put up Rates daily and the purchaser as well as dealer would be happy, and no customer like me would think iam fooled.
Please confirm
Regards s.VenuGopal

Hi,

I purchased wagonR 'DL9CQS 7207' in May 2008 from DD Motors Mayapuri.

On 8th Nov 2011, I visited DD Motors Mayapuri with my car and asked them the cost to wash it, they finally billed me the washing

charges Rs. 450 after bargaining. They made a billing of Rs. 450 which included: Rs. 400 for washing and Rs. 50 as Service Tax.

At the time of billing I visited the payment counter and saw the pricing board where I found the washing cost of Rs. 350 +

services tax.

When I discussed with Manages, he told me that it was mistake by their employee.

At the time of billing, payment counter executive visited to Manager to ask him what to charge me and he charged me the actual

cost (350 + tax) and he also the asked me the billed slip give him back. So I have no proof of this fraud which was going to

happen with me.

I emailed to Maruti for this fraud and see what they replied:


"Dear Mr. Singh

Greetings

We regret the inconvenience caused to you

After receiving your complaint we have checked up with concerned service advisor who had misquoted washing rates to you.

Case was discussed with their management and appropriate action has been taken so as the same is not repeated in future.

For any further query you may get in touch with Mr. Vinay Pandir-GM Service at DD Motors,Mayapuri (Ph:-[protected]). He has been

requested to provide one free top wash for your car looking into your kind and long association with Maruti Suzuki.

We once again regret the inconvenience caused to you.

Assuring you best of our services

Thanks and Regards,

Vikas Gupta

Territory Service Manager

Maruti Suzuki India Limited

New Delhi"


Now I want request to Maruti Suzuki customers to be aware of such fraud in DD Motors.

Thanks
Birendra Singh

your people called us for the 1st servicing of swift car. the time when we sent the car they rejected the car by saying that they wont wash it this is a complaint about the neglegence of service and rude behaviour of the person who called us and now the same person is refusing to talk to me nor answering my calls

I am very disappointed by this and will really have to reconsider buying another maruti product in the future.br...

MARUTI SUZUKI INDIA LTD (MSIL) Nelson Mandela Road, Vasant Kunj, New Delhi-110070 Board no.46781000

REF: "MARUTI SUZUKI" DIRECT RECRUITMENTS OFFER. Your Resume has been selected for our new plant. The Company selected 62 candidates list for Senior Engineer, IT, Administration, Production, marketing and general service Departments. It is our pleasure to inform you that your Resume was selected as one of the 62 candidates shortlisted for the interview. The SUZUKI Company is the best Manufacturing Car Company in India; The Company is recruiting the candidates for our new plants in Delhi, Bangalore, Pune and Mumbai Your interview will be held at The Company Corporate office in New Delhi on 3rd of January 2012 at 11.30am. You will be pleased to know that the 62 candidates selected, 55 candidates will be giving appointment, meaning your Application can be in progress to the final stage. You will have to come to the Company corporate office in New Delhi. Your offer letter with Air Ticket will be sent to you by courier before date of interview. The Company can offer you a salary with benefits for this post 64,000 INR/- to 200,000 INR/-

P.M. + (HRA + D.A + Conveyance and other Company benefits. The Designation and Job Location will be fixed by Company HRD at the time of final process. You have to come with photo-copies of all required documents. ========================================= REQUIRED DOCUMENTS BY THE COMPANY HRD ========================================= 1. Full Names: 2. Contact Address: 3. Mobile Number: 4. Sex:

5. Age: 6. Photo-copies of Qualification Documents. 7. Photo-copies of Experience Certificates (If any) 8. Photo-copies of Address Proof 9. Two Passport Size Photograph. ====================================== You are to make a cash security deposit of Rs.13,600/-(Thirteen Thousand Six Hundred India Rupees) as an initial amount in favor of our company accountant name in charge of collecting payment. The refundable interview security deposit of Rs.13,600/- should be paid through any [STATE BANK OF INDIA] OR [ICICI BANK] Branch closer to you to our company's accounting officer in charge. Account number will be provided to you upon your response to this mail.

NB: You are advice to re-confirm your mailing address and phone number in your reply. This Company will be responsible for all other expenditure to you at the time of face-to-face meeting with you in the Company. The Job profile, salary offer, and date/time of interview will be mentioned in your

offer letter. IMPORTANT NOTICE: Last date for security deposit is 30th of December 2011. The earlier the deposit is made the earlier your position will be secured by the Company HRD -direct recruitment manager. [protected]@marutii.co.in Regards, Mr.Shinzo Nakanishi Human Resources Officer, MARUTI SUZUKI INDIA LTD (MSIL)

IMPORTANT NOTICE: IF YOU RESPOND TO THIS MAIL, PLEASE ALWAYS CHECK YOUR INBOX AND JUNK OR BULK FOLDER FOR OUR REPLY AS YOU MAY GET OUR REPLY IN YOUR JUNK FOLDER.



it's true or fake plz tell me my email- [protected]@hotmail.com

I HAVE TAKEN MARUTHI BRAND NEW CAR ALTO LXI DELIVERY ON 30TH NOV'2011 AND FOUND THE NOISE FROM GEARBOX AND FRONT BONNET HAD BEEN REPAINTED WITHOUT MY KNOWLEDGE IN A BRAND NEW CAR WHICH DELIVERED BY KAPICO MARUTHI DEALER AT NEAR PACHAIAPPAS COLLEGE WHEN I ASKED ABOUT THE ISSUE THEY ARE NOT IN THE POSITION TO GIVE ME THE PROPER FEEDBACK AND TRYING TO REPAIR THE BONNET AND TO SOLVE THE ISSUE HOW CAN THEY DO REPAIR IN A BRAND NEW CAR ? MOREOVER I FOUND THAT THE HOSE CLIPS ALL RUSTED AND ENGINE COMPARTMENT WAS SHABBY I NEED TO PROCEED THRU CONSUMER FORUM FOR THE COMPENSATION FROM THE DEALERSHIP. TO CONTACT ME +91-[protected] ( SHYAM CHANDAR)

I had given my new swift for first service on 20Th December 2011at Sagar motors,bannerghatta road Bangalore, I did get the car from service on time.However, the gave the car back with scratches on the seat belt panel and dash board. When approached, they said the scratches were there from before and they were not responsible.However, there were no mentions of the scratches on the job card.The manager refused to take a second look at it even though the scratches were fresh.Can some one please suggest me as to what to do.

And I kindly urge people,no beg people not to step into sagar automobiles for any reason what so ever.

hi sir my father has purchase a new maruti swift.after purchase it run well for few month,but after that the electronic fuel injector is not working properly car stop in between the road.and its really not good for my father and mother because then are alone me and my young brother stay in kolkata.we have call the dealer from we have purchase the car,they came and change the parts twice.but problem remain same,and 3 days before my father and mom went for a family marriage function.and again my car stop because of that my father could not attained the function .its really a embrace suction for my parents new car . pls do some thing .my contact details [protected] ([protected]@yahoo.com)

I HAVE PURCHASED A SUZUKI ACCESS 125 IN APRIL 2011. ONE WEEK BEFORE IT WAS STOP ON THE WAY. I HAD SAID TO LOCAL DEALER WORKSHOP MANAGER MR VISHAL BUT IT WAS VERY SURPRISING THE MANAGER WAS COMPLETELY DENAY TO PICK AND START THE SCOOTY, HE WAS SAID YOU MAY PLEASE CARRY THE BREAK DOWN SCOOTY AT MY WORKSHOP WHICH IS 28 - 30 KM AWAY FROM MY HOME. IN THIS REGARD, I HAD SUBMIT A COMPLAINT FORM IN SUZUKI WEBSITE BUT THERE IS NO RESPONSE.

PLEASE DO THE NEEDFUL FOR IT

THANKS


PAANKAJ N GUPTA

in a minor accident front panel of suzuki access cracked from one side and now from last three months we are getting no response from dealer for the availability of the front panel. Everytime we go same answer we get that company doesnot have the stock, how come they are selling new scooters if they dont have any single front panel.
kuljit singh
[protected]

Sir I have a Access 125, purchased @ ABT Chennai, in 2007 December. Since the day one I got the scooter I am facing Service Problem with the scooter and ABT service, Having a Good vehicle it is very important that to select a good service setup.

My very old existing problem till today.

I was complaining about the Tyre which was worning in a side wise.
This problem is due to the fork or chassis bend only.
By several arguments and repeteadly insiting till now I had not got solution for it.


My recent Problem:

Past four months i have got fed up with the service they do for my scooter. I gave a complaint that my scooter is not control in slow speed when idle. It was not arrested till now. Past two service they simply adjust the air screw and will deliver the vehicle, when i start within 10 - 15 kms the scooter will get raising up heavely. Again If i come in the evening they will slow down it. Again after 10-15 kms the slow speed will not get adjuste the engine will get off during signals.

From the past two service after the service my vehicle will not start. I have called the ABT Service person they came and will start the vehicle and give it to me. This practice thrice in the last three months.

I a mechanical engineer I requested them to adjust the tapped valves. Because some times if the valves are loose
the carburator will not get adjusted. I was running the vehicle for the two months having this complaints not rectified.

Now at 3rd December 2011, I had left my vehicle for service. Complaints are,

There was a sound from the bottom left side at initial pickup.
Sound near the head (tapped sound).
While I was leaving my vehicle for service I doubtly asked the service personnel to check for oil in the engine.
The oil was less. I asked them their is no leak in the engine any where ? How the oil got less. Also asked them
Past two servcies was done at your centre only within the span of 3.5 months. I doubt that they may have poured
less engine oil or forgot to pore oil for the past two services.

After One week I came to take the vehicle. They gave a estimate of Rs,3500/-. I tested my vehicle. The same
Noices were comming after changing several parts in the head. I asked them why should I Pay Rs.3,500/- since the same noice is comming. They tried to mannage in a smarter way.

Again they commited along with their Service Manager that they will arrest the sound.

Today I went to collect the Scooter.

Now the engine is giving some other noice which was not at the time of giving service. Now their estimate is
to Pay near Rs.10,000/-.

I shouted at them and asked them the vehicle delivery today itself having rectified the problems.

I was near the service Person. They are Optionaly changing other spares and doing R& D to arrest the sound
for which I have to Pay for all the spares which they had replaced which is not faulty.

My blood got boiled at that time and came out of the service centre.

My blood is boiling during this letter drafting . And I dont have words to express my worries. Pl Help me in getting a good service with resonable payment. I even dont know weather the problem will get solved within this week. My Service Order Number is 8152 dt 03/10/2011.

I have lot more to say but I dont want to tell.

Thanks

Regards

K Muthu Kumar
118/57 Bazzar Rd
Mylapore
Chennai 600 004

[protected]

[protected]@yahoo.co.in

To,
The Regional Head/Customer relation Manager/ Head Consumer Cell/ Marketing Head,
Maruti Suzuki India Limited

Date[protected]

Sir/Madam,

Sub- Complaint against Maruti SUZUKI Dealer (Amar Cars Ltd. - Gorwa, Vadodara)

I had booked a car- Wagon-R Lxi CNG model at Amar Cars Ltd. (Gorwa, Vadodara). At the time of booking their Executive Mr.Amol had committed me to sanctioned my loan from any of the bank with 11.25% to 12% rate of intrest. I booked a car just because of this assurence from him. I paid 11000/- for booking. He gave my file to different bank's DSA. After few days I asked them about my loan procedure. They simply said, my loan is rejected for irregular payment history. (Bad history which shows in their system is just fake, I have the NOC & regular payment receipts of that loan). Side by I booked the same Car from different Dealer in vadodara, because I needed urgent delivery. They did my loan in just 2 days, where Amar Car's Executive took 1.5 months, even he could not do my loan. And more over Mr. Amol told me to cancel my booking rather than to do my loan as commited. When I filled a form for cancellation, he told me about deduction charges, 1500/- rupees which was not informed me earlier.

I have not cancelled booking because of my personnel reason. Amar cars has toward me for cancelation by showing their incapability. Why should I charged for their Incapability ?

If I am defaulter in Bank records as per Amar car Executive, then how other dealer did my loan, just in 2 days from the same bank....?

Even I agreed to deduct 1500/- for cancellation to avoid unnecessary hassle, though Amar cars Ltd is not giving my remaining due amount (Dues are not cleared since 15/11/2011).

They are not allowing me to talk with their owner too.

Please do the needful for the same.

Thanks & Regards,

Dharmesh Shukla
(M[protected]

To
Mr. Suresh Chatterjee
Machino Techno Sales Ltd.
Jindal House
8A Alipore Road
Kolkata 700 027

Dear Sir,

SUB: Letter of Compalint (RC[protected]

Ref : Vehicle No. WB 06B 5932

This is to inform you that, my son Mr. Supratim Mitra, had purchased a Maruti Suzuki Alto LXi (Chasis No. MA8EY081S01459032 Engine No. F8DN4296580) your esteemed dealership on 28.08.2009 vide Order Booking/Customer Checklist dated 28.08.2009. A cheque was issued from my State Bank of India account for an amount of Rs. 2,75,284/-.

Also to inform you that, another bill (Bill No. AUG/09-10/254) dated 01.09.2009 was raised on account of Road Tax and Registration (Rs. 22915), Extended Warranty (Rs. 1790) and Insurance (Rs. 9074) amounting to Rs. 33,779.

Now, when I got my Smart Card (Certificate of Registration-Form 23A), I noticed that in the Hypothecated part a “Y” had been written. I then called up your Darga Road outlet, and even personally went to find a solution but nothing happened. So, on 30.05.2011, my son went out there once again and this time he had made a written complaint, which was received by Mr. Ghosh.

That for the last seven months, I am running from pillar to post, to rectify the problem that was carried on from your part, but everything had so far gone in vain. The Public Vehicle Department had told me that whatever that had been written on the Form that was filled up during the registration of the vehicle they had gone by that and if there was any mistake done from the dealers part, it was not their fault, and that the dealer had to rectify the same from their end. My son had informed the same to your Darga Branch office, but they are rigid in their argument and is not cooperating in any way whatsoever.

Firstly, that it clearly indicates that the registration was done from your end vide Bill no. Aug/09-10/254 dated[protected]. Also a sum of Rs. 22915 was taken on that account and also my son had signed the form only, while the details was furnished from your end, as I have the photocopy of that form at my end.

Secondly, as a customer I hoped that a company like Maruti Suzuki or a dealer of your repute, should have some courage and admit your mistake and help customers like us to help rectify the same. Instead of that your people are boldly denying the fact and blaming the same on us without any proper justification. As the registration part was done from your end, it clearly indicates your liability in the matter, as a customer we don’t know what you had written while filling up the said form.

Thirdly, customer is customer till the time payment is done. Once the payment part is over you don’t even care for any problem. Either the people you have recruited feel the same or this may be your company’s philosophy. When it was mentioned to you that the Smart Card issued was with the remark that the car was hypothecated, your so called corporate personnel guarding your interests only, didn’t even bothered to find out any solution for the same but still you get 12 consecutive awards in the Customer Satisfaction Index. What a mockery of the award and I would eagerly like to know how your company bags such awards with such horrible service and satisfaction? Hope this award are given on the overall performance of the company.

Now, that I am looking a solution of my problem at the earliest and hope to get a real time solution this time after a period of seven months.

Looking forward for your earliest cooperation in this regard at the earliest.

Thanking you,
Yours faithfully,


Partha Pratim Mitra
Advocate
23 Sreerampur (N)
P.O. Garia
Kolkata 700084
West Bengal
Phone[protected]
Mobile: 0-[protected]

First of all I want to express my current opinion about my car Ritz.

Very Nice car manufactured by you but service after sales is pathetic.
I purchased my car 3 months back from your satara MH showroom

Worst ever services provided by your chowgule showroom hell lot of pains given by then to deliver the car to me which I cant write in mail.They have informed me if you have tax receipt of RTO you need not to worry about your car number
RTO pune has fined me Rs1000 for not having registration number.

Then I struggled myself to get number from RTO no one from your showroom was there to assist me.
Till today I have not received my smart card of my car if at all I fined from RTO you will be only responsible

Today I had my second free servicing at your ambegaon, Pune showroom which was really unsatisfied

I struggled to take appointment for servicing as I am having free servicing no one bothered to entertain me when I contacted to your manager then they did the servicing which is not at all satisfactory


Its my wrong decision to purchase maruti suzuki car.worst ever experience with your organization

I could have satisfied to take TATA nano car than purchasing your 6 lacs car



Rgds
Mahesh
+91-[protected]