[Resolved]  Maruti Suzuki — Pathetic Customer Service and Continous Harrassment

Address:

New Delhi, Delhi

Dear Sir/Madam, I, Jobe Paul, H/O Jincey Roy, purchased an Ertiga VXI from TR Sawhney Motors in Amar Colony, Lajpat Nagar, New Delhi on 21st Oct 2014 (Tuesday, Day of Dhanteras). This was in exchange of my old Santro Car which was delivered to them on Sunday morning (19th Oct 2014) and was promised the new car by afternoon or evening, also they took Rs.50000 (Rs.2000 was given earlier) from me for the promise, so that i could not go to any other dealer for the new car. We also met the GM, she also told the same story. But i never got any response and when i went to their showroom in the evening at 4pm, i was told that there is some problem from the delivery end (Sonia Vihar) as the Hydraulic lift is not working and the cars cannot be brought down, hence that day went by. Now since i had already given them my car (Santro - DL2CW7589), i had to travel to my office in Gurgaon Sec 14, by Metro, Auto and Bus for 2 days. Then finally they called us on Tuesday (21st Oct 2014) to collect the car by 9pm, we went there and also paid the remaining amount and collected the car by 10:30pm and in lieu they gave me some extra petrol, and promised to provide us the basic kit, but the next day. When i called them for the same the next day, we were told that the same is not in stock. Did they not know about the stock the previous night (Very Strange) Finally when we went there the next Sunday (26th Nov 2014) and only got the car perfume, steering cover and mats from them, and did not get the car cover and mud flaps which was promised to us. The same feed back was shared with Maruti when they called us for our experience, and when we did share our experience, i believe the same was shared with TR Sawhney. From that day onwards they have been calling us back again and again to take the feedback back and give a positive feedback as it is linked to their incentive (Rs. 2000). After this they hand delivered the car cover to my wife's office, whch is nearby (East of Kailash). Now where did the car cover come from all of a sudden (Strange again), and they also said that the mud flaps are already fitted in the car (Dint they know about it before) Now again, its been about 2 weeks and we still do not have any update on the RC of he vehicle, neither do we have any documents of the Car Loan (HDFC Bank). The sales man also sent a message to me and my wife and forwarded us the number for Maruti toll free[protected] and told us to say that we were not complaining and we are happy now with their service. Now what kind of sales man ship is this or what kind of dealer ship are thy running. If you need i can even forward you the message that they sent us about the same. I was a very happy customer with Hyundai, but was looking for a bigger family car and i had options between Ertiga, Honda Mobilio, Toyota Innova. But finally i chose to go with Maruti Ertiga, and this is the kind of experience i am getting in the first month itself. i have been a loyal customer for Maruti for a long time now, I had 2 Maruti 800 in the past, as of now my father drives an Alto, my wife used to drive an Alto earlier, and after i thought of selling off my Hyundai Santro (which i was satisfied with) i chose to go with Maruti. I am planning to but another small car by Dec or Jan (Alto etc), but having second thoughts of going back to Hyundai (Santro i10 or i20) The Ertiga is in the name of my wife, Jincey Roy, and the registration number is DL3CCF1137. Our Details are as below: Husband - Jobe Paul Phone No. [protected] E-mail ID - [protected]@gmail.com Wife - Jincey Roy (Car Owner Name) Phone No. [protected] E-Mail ID - michelle.[protected]@gmail.com Hope to get a early and positive response fro your end. Thanks and Regards Jobe Paul