Matrix Cellular Complaints & Reviews

I had purchased a sim card for usa from matrix representative mr. Krunal valand for account code no. 106884. The sim card was supposed to work from 14th may to 30th may. However, when i landed in us on 16th may, i found the sim was not working. I had immediately informed mr. Krunal about this. There had been repeated communications between my side and matrix representatives, one of which was mr. Krunal and the other was a tech service gentleman...

Alteast have some trained professionals in your company, not just bugging scripted bunch of fools saying same stuff again and again, the extra 4000₹ charged from me i give you as charity, but trust me soon your company is gona be shut, as you are the worst service provider, the fakest company fooling people globally and rather being apologetic you guys at like dons, a genuine advise atleast recruit people with telecom background!
Girls...

Having a terrible experience with Matrix. I had taken Matrix postpaid sim while going to Africa last November. The call charges seemed decent and I made few calls to India to stay within limits of the free minutes. When I received the bill I saw they are charging me for dialing some UK number. I called/mailed customer care to correct the bill but all I got to know is that those numbers were dialed from my phone which is impossible, and I...

Recently we went to Europe on 29th April 2016 and were promised a plan by Mr. Gaurav Bhardwaj, their representative to be able to use the data plan in Netherlands, belgium, Switzerland as well as France. In Netherlands the plan and data worked. However once we reached Belgium the data stopped working. We sent a mail to them on 3rd May but got a reply from them only on 6th of May by which we were gone. We were promised 3 gb but we managed...

My Name is Shashank Gupta and I'm complaining about the Matrix Cellular Employee.
I've given the credit card details at the time of purchasing the sim to charge the amount from the Card as the norm of the Matrix Company. The company is charging more amount as stated and the employee of the company Ms. Ghazal Siddiqui has no sense of talking to a customer. She is calling me as well as other family numbers and talking all rubbish with...

My parents while coming to USA, called up matrix kolkata to get a unlimited pre-paid sim.

Some lady came for the delivery. My parents were given a sim with number[protected].

My parents were very specific that they needed unlimited plan for three months in usa.

The lady gave them a sim card saying " My parents need to give 6000 rupees as deposit, from which a certain amount will be deducted...

Hi,

I bought the SIM card(No-[protected]) from Indra Gandhi international airport Delhi on 23 May 2016,

Broker told me that it has 30 days India calling free but after 12 Days i am unable to call in India,

I have called several times to customer care and i got the answer that your issue will be resolved within 20 minutes but after two days the issue is same,

please look as i have...

My husband and I bought 2 matrix sims while leaving on a vacation for mauritius on 28th April for one week. As soon as we were back, we returned the sim cards to matrix. When the bill invoice was sent, we faced a lot of issues because o[censored]nnecessary charges applied. Though some amount was credited back to credit card. Please refer below link for the same for previous issues on same connection:

https://www.consumercomplaints.in/matrix-cellular-activated-data-plan-without-co...⇄br...

I bough a matrix Card was bought on 13th may night from Delhi International Airport while travelling to South Africa for 9 days I informed matrix personnel that i will travel for one whole day till 14th night to reach my destination in South Africa and I will be in South Africa till 23rd morning and want a minimal plan, just to remain connected. He offered approx ZAR 599 plan as cheapest, though I found it quite expensive for just 9 days,...

Biggest mistake of my life choosing matrix.
False random messeges charges applied on the bill.
Charged for local country calling informing its free.
Charged for calling on landline number informing it is free.
The fakest and the worst company ever, misguiding the customers providing false package information and no one tries to resolve it.being charged 9100₹ in place of 5000₹.worst customer support i ever dealt...

We went to Australia in the year 2015 and took a matrix prepaid sim which was worth Rs 1499. We were told that in this plan that the incoming were free and we could daily make outgoing calls for 30 minutes. If the call duration exceeds 30 minutes per day only then we will be charged. Thus, everyday we made calls which were less than 30 minutes, and i have the proof for the same.

We received a bill of Rs 9082 on our return...

I have bought a sim from matrix delhi airport. They charged me 2410 rs for free incoming calls 100 mins outgoing calls and 100 mb data free. But the sim was not even used once.. I have dropped them complaints throught mails but to no response.. They are doing fraud for charging such a big amount and still not giving us services.. They are a bunch of sitting at customer care center. They have given a number for india to call but when sim is...

I had purchased a matrix prepaid sim for my trip to usa and my number was [protected]. As per the terms and condition i was to get unlimited data with 500 mb being at 3g speed and the balance being at 128 kpbs.In addition i was to get unlimited sms apart from 1000 min india calling and unlimited incoming and outgoing within usa. Throughout my trip i did not get 3g speed for data and the data rate was so poor that i could not use any app. Even...

This is regarding service provided by Matrix Cellular (International) Services Ltd. 7 Khullar Farms, Mandi road Mehrauli, New Delhi- 110030. I opted 7 days rental plan on Matrix international postpaid sim for my Indonesia visit. At time of sale, I have been told that I would be getting daily 15 mins free calls to India & local Indonesia. Same information was mentioned by them in body of their service confirmation email. As per opted plan,...

My daughter had taken a sim for usa - 10 days plan on the 17th of may. She has been in usa since the 18th of may, till today her sim has not worked.
I have been calling the agent, kalpesh ([protected]) who got me the sim, but to no avail.

Request you to please arrange for a refund of the sim card. I paid rs 3, 500/- for the same.

Please let me know the proceedure for the same.

Mrs. Anuprita...

I took a Matrix Pre Paid card on 30th April 2016 for travel in Europe from 5th to 15th May. Was in Denmark & Germany. God bless them. They have a very bad service. I could ring outside numbers but could not ring up the local sim carried by my wife. Nor could the local sim call my number though in both countries we were using a local sim for calling back to India. The matrix people just kept sending messages: Valued(What a joke) Customer our...

My husband and I bought matrix sim while leaving on a vacation for mauritius. According to the sales person, the tariff fee of Rs.300 would be auto-debited from the credit card after our trip ends. When we came back, around 2000 were auto-debited from our credit card of which around 1600 were of data plan service. We were even unaware of any such service activated on our sim, neither we utilized it.

We have been reaching out...

I got their sim with 10 day usa package worth 49.99
My trip was from 18th to 27th and 29th early morning 2am was the landing day back in bengaluru.
So, effectively i was on foreign land for exactly 10days.
In the bill they included 12 days and they charged ($10.00 + surcharge+ tax) for 2 additional days on pro-rata basis. This was not informed when it was purchased in airport and i needed only for 10days as i selected...

Sir
Jaihind
I with my wife visited singapore &malaysia w.E.F. 3-11 april 2016. While we were on the way for check-in person sold us 4 sims.But they did not work
In foreign. I had to pay heavy amount on calls from landline, relatives could not contact us.
Now they are demanding 4 sims but not providing proper address.
Secondly they are not clearing whether they will charge or not
3rdly 2 sms has...

I booked honeymoon package for Mauritius from Yatra.com but i dont know some how Matrix got this information and they start continuously calling me for SIM. His name is Deepak Sharma- [protected]. He called me and told that the incoming call is free and you will get a talktime of 300 value in 300rs. He hide all the charges from me.
The matrix executive visited my house to sell the card and explained me that there is huge charges for...