Matrix Cellular Complaints & Reviews

went to UK for a couple of weeks last month and used the Matrix sim there. When I checked my bill, I had been charged for some unwanted messages which were sent from my mobile without me knowing about it. When I asked matrix about this they said that there is an issue with Iphone and it sends unwanted messages for missed call alerts. There were around 30 such messages which were sent and were charged 13/- each. Matrix are quite arrogant in...

They took 3500 security fees and are unwilling to refund the balance 2800 rupees.
there has been no communication, response so far from their side and are constantly ignoring my mails and calls . .
it has been 3-4 months as of now.

if you they could send a person to collect security amount, then they could refund the same so in a smooth way.

it is happening to me 3rd time from matrix. it is common...

Matrix cellular offers LOUSY telecom solutions to international travelers. The company holds quiet big name in the market, but not many people know that their scams are equally big. They are just cheating customers by charging them huge money for their pathetic services. Its customer care team is good for nothing – they just cover up for the unprofessional service provided. If you are a customer and using Matrix services, then you should...

i had taken two SIM cards for JAPAN from your KOLKATA office from Mr. Anshul Bajpai.
SIM NO- [protected]
SIM NO- [protected]

2 complaints
1. the charges for the same have been already debited from my credit card wherein i was in the process of clarifying wrongly billed charges with mr. Anshul Bajpai at Kolkata. He had communicated that the charges was Rs 2000/- for unlimited data usage and i get an unexplainable...

I have been over billed by matrix and about after 11 months I settled and paid amount told by collection executive he issued me NOC that your account is clear but now I am again getting Sms to pay the amount which have been already settled by collection department Account code : 177056 Name : amarjeet singh cheema...

Matrix Cellular Sim Card Customer Rating is 0 for me --- I had taken a Matrix international sim for USA and i have to say that their customer services are really poor. I called them as my sim had stopped receiving signals mid day and whatever i did, nothing was helping. Instead of helping me, they kept on transferring my call first from the technical team to the customer service team and ultimately said that this was a technical glitch which...

I travelled to Europe recently and since I had been happy with Matrix in the past, I signed up for a Matrix card. On 6 June, I got a message from Matrix saying I had consumed over 1 GB of data in one day ! I immediately called the Matrix customer service officer, Vibhuti, who told me to email Matrix. I sent Ankit Bhatia from Matrix a screenshot of my phone's data consumption, to prove that I had not consumed any data. This was my...

i had applied for two connections from matrix and paid the security by cash. when i asked for a receipt, i was told that it will be mailed to me. i kept calling them to mail me the receipt but there was no respond. and now after returning from the trip i m told to pay the money which i already did and now they are lying that they have not received any payment from my side. i have lost trust in this company and i will never use their services...

Hi All,

This is regarding the matrix cellular charges which was billed for 15 days.

I bought metrix SIM in delhi on 30th May 2015 and used for one week till 5th June.

Against one week usages they send me bill of 40000 Rs against few minutes voice calls to india, they have added all the bills against data charges which was not informed into customer copy. When i asked their sales representative...

Hi All,

This is regarding the matrix cellular charges which was billed for 15 days.

I bought metrix SIM in delhi on 30th May 2015 and used for one week till 5th June.

Against one week usages they send me bill of 40000 Rs against few minutes voice calls to india, they have added all the bills against data charges which was not informed into customer copy. When i asked their sales representative...

I took Matrix SIM Cards, and because i was not satisfied with the terms and conditions, I asked to cancel the SIM Cards. Therefore, I returned the SIM Cards within 2-3 days. I never signed any agreement also, I didn't give any document including credit card copy. Now, they have sent me the message to pay Rs 3305 for the bill. I didn't use the SIM and returned before going abroad. I didn't sign any agreement then why should I pay the...

Matrix had provided us 2 no Sim for US and 2 no Sim for Canada The Canada Sim were $1 per day and 1 Us Sim was for Rs 4999/- for the plan plus the usage over and above the plan also they had in writing promised a discount of Rs 350/- per bill in lieu to the bad services provided when i had purchased the Turkey card a year back. I also called them ( Mr Niraj, Manager Matrix ) in this regards and he had promised me that he will himself...

this is in ref to the sim i took for 21 days for my trip to usa. the no is [protected]. i raised a complaint of wrong bill a week back and spoke to custom rare and they said yes the bill is wrong and will correct it. nothing came up inspire of sending mails and speaking to them. today i was charged for the wrong bill by mode of card payment.the card was taken only as verification purpose and was not supposed to be charged. there is no authorization...

I had travelled overseas in Aug2013, I had used the services of on Matrix provider of overseas sim cards. I had given my Singapore Credit card, which they mentioned was to be used for verification only. On return on 27th Aug I had surrendered the sim card and had given them a chq for the amount. On 3rd setember they had debited my Singapore card. I had then filed a disputed transaction and then got the money reimbursed into my credit card...

Hi, I have taken Matrix SIM card (one for USA +1 [protected] & another one for Paris - [protected]) alongwith a Matrix Forex card. None of them are activated till now. Contacted call center but no confirmation on activation. All of them was delivered by Matrix employee at my office. Pls let me know if the same will be activated today or I need to approach other service provider to get the service. Pradipta Nath Mobile No...

all those with complaints of overbilling, false billing against matrix can start rejoicing.matrix is stuck in a tricky court case --matrix vs J.S.tiwana a senior citizen who decided o take the bull by the horns. the verdict in this case will be deathblow to matrix especially if the press can dig into this case. next hearing at saket courts on 30th june. after this one more hearing and then the verdict !!...

Attaching a full communication below. I took a Matirx card which did not worked, and I was unable to even make a single call from my number nor the phone allowed me to call the support team. I was only able to send a email with 24-48 hours response window.

The problem was not solved in next 24 hours also I took alernate SIM and asked for cancel and no bill to be raised as it never worked and neither i was able to used. and...

I had taken a sim card from Matrix Cellular for my trip to South Africa from 1st Mar 2015 to 15th March 2015. During this time, I had requested for 2 GB internet. For this, I got a confirmation on SMS(Please see attached screenshot. Also I kept checking my usage, and on the last day of my trip, there was an unbilled usage of around 460 Rands(Approx 2700 Rupees). To my surprise, on 13th March 2015 I received a bill of around 22K rupees, and...

Extremely disappointed with the service we have received from Matrix for Europe tour. My trip became miserable…and couldn’t really divert my attention from the horrible nightmare. We had taken 2 SIM, one prepaid of INR 2999 and another postpaid of 499 rupees. After several phone call the delivery person arrived very last moment in hurry. The fellow exchanged the SIM and between postpaid and prepaid. I enquired If I can check if it...

Extremely disappointed with the service we have received from Matrix for Europe tour. My trip became miserable…and couldn’t really divert my attention from the horrible nightmare. We had taken 2 SIM, one prepaid of INR 2999 and another postpaid of 499 rupees. After several phone call the delivery person arrived very last moment in hurry. The fellow exchanged the SIM and between postpaid and prepaid. I enquired If I can check if it...