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3.3
Last updated Apr 8, 2024
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S
subhrakantidas
from Bengaluru, Karnataka
May 23, 2015
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Fraudulent practices and misuse of Credit card

Address: Bangalore, Karnataka

Extremely disappointed with the service we have received from Matrix for Europe tour. My trip became miserable…and couldn’t really divert my attention from the horrible nightmare. We had taken 2 SIM, one prepaid of INR 2999 and another postpaid of 499 rupees. After several phone call the delivery person arrived very last moment in hurry. The fellow exchanged the SIM and between postpaid and prepaid. I enquired If I can check if it...
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Narendra Rangaiah
from Bengaluru, Karnataka
May 22, 2015
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Wrong SIM card format

Address: Bangalore, Karnataka

My matrix number [protected]. I had paid 3k for prepaid europe mobile services. Matrix service executive didn't let me to test the sim card in India. I asked him to give me a micro sim but he cut the sim in to a nano and I couldn't use it during my europe trip as my mobile is not compatable for a nano sim. I was left in a tough situation of not having a mobile through out my trip....
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Pratiksha Mukherjee
from Bengaluru, Karnataka
May 21, 2015
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Billing Issue

Address: Bangalore, Karnataka

I had purchased sim card for Jakarta Indonesia with unlimited data plan for INR 999. I have the receipt sent by the Matrix team saying that I did purchase this plan, However your BD is now denying that I ever purchased the plan - I DON'T KNOW WHAT MORE EVIDENCE do you need other than the receipt I received from MATRIX. Due to this, my data plan was never activated and now I have been slapped a bill of INR 14, 671.43 for the negligence from...
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sharmarahulharit
from Gurgaon, Haryana
May 21, 2015
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Numbers Not Working During Tours

Address: New Delhi, Delhi

The numerous follow-ups to activate the sim issued to us for China have been in vain; as I was unable to receive / make any phone calls in the said country. I was able to receive calls only twice; moreover there was no data access provided as per agreement / undertaking. This is further to mention that there was almost same scenario with the SIM card provided for Hong Kong. In HK the sim card provided was accessible only for incoming &...
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sachin2503
from Delhi, Delhi
May 18, 2015
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Unethical Unfair Trade Practice Master Cheats

Address: New Delhi, Delhi

Wrong promise provided by the sales person at the time of purchase. Hidden and confusing tariff structure. False advertisement that they are cheaper infact they are exorbitantly high. My bill should have been Rs.3000/- instead it is Rs.1, 10, 000/- !!! They charge Rs.180000/- for 5GB data pack that is Rs.3800/- easily available in Dubai to anybody. I took a post paid sim for Dubai with 1 GB data pack 1. I wanted a prepaid number...
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Akaaljyot
from Gurgaon, Haryana
May 3, 2015
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Incorrect amount billed

Address: Gurgaon, Haryana

I had taken two travel Sims for Russia - one for voice and one for data, however they have charged voice on my data and doubled the bill. I have asked them to clarify the bill before charging on my account but they went ahead and charged my credit card inspite of my request to hold on. The bill should only be for data as the calling was made through the voice sim, but they are not correcting neither are they willing to acknowledge or respond....
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Sameer Gade
from Mumbai, Maharashtra
Apr 20, 2015
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Fraud Billing

Address: Indore, Madhya Pradesh

I had purchased 2 SIm for my DUbai visit from Matrix cellular from Mumbai airport . ANd they have inflated bills like anything and posted a bill of 19831.03 Rs and a single entry of 12000+ rs for data usage which is completely fraud .When asked about original bill from Etisalat they are refusing to give the same.which clearly tells they r cheating consumers Please beware of this company it is a clear cut cheat. Sameer Gade [protected]...
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Shilpi Babbar
from Ludhiana, Punjab
Apr 16, 2015
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over over over billing

Address: New Delhi, Delhi

i bought matrix postpaid card on march 9 march 2015 to 24 march 2015 on the name of SHILPI BABBAR Add- 331/29 a rajgarh colony street no 4 delhi 110031, my account code is 1054336, customer agreement is T[protected], SIR…when i asked for the chart with call details they gave me a call rate charge of 13 THAI BATH per min…bt now they showing in bill is Rs140 per minute, and also they didnt told me about SURCHARGES also, the person who sold...
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Ashish Ashok
from Bengaluru, Karnataka
Apr 15, 2015
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Excessive deduction without any invoice/bill/explanation

Address: Bangalore, Karnataka

I, along with a friend, had taken a Matrix card for our visit to Thailand, which lasted a week (April 3rd-April 11th). A total sum of INR 10, 000 has been deducted from the account, against the stated cost of INR 1800 (for usage within the limit) per connection. They have failed us to give any information or explanation for the usage. Apparently, according to Matrix company policy, billing without an invoice is perfectly normal. Extremely...
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Bhumika Khona
Apr 7, 2015
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No Network coverage since 4 days and customer care not helping

On 3rd april 2014 - There is no signal bar instead there is a red triangle with cross and emergency calls only. I am in UK. I don't know any matrix store also in UK. I have given that number for all my job applications and need that number to be active. After sending them this mail they came back saying my number is barred and we cannot do anything till monday.When I mailed on monday they sent mail saying that their uk network provider...
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anupamb
from Bengaluru, Karnataka
Mar 31, 2015
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Over Charges and Misuse of Credit Card

Address: Bangalore, Karnataka

I was told that the plan was 2, 999/- for 15 days. It was supposed to come to 6, 000/- for my 1 month trip to US. I was charged 9, 000/- !! 1. there is no transparency in the plan. their sales person talks something on the phone. and in-spite of my repeated emails/watzapp messages - you did not provide me a copy of my plan/agreement in the beginning. 2. their salesperson promised that i can use the data as a hotspot on my phone. I realized...
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aniloy
from Delhi, Delhi
Mar 30, 2015
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Invalid bill generated for March

Address: Pune, Maharashtra

I have activated/used the number for a duration of 21 days i.e., from 1 Feb to 21feb while I was in a trip to Houston, Tx for the duration. The bill for the period is already recovered. If the sim ([protected]) is inactive how come you can generate a bill for the month of march! PFB the bill details :- Name : Aniloy kishore Account Code : 1047086 Your Matrix No. : [protected] Country/Product Type : USA/Voice Agreement No. : T[protected] Bill...
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K
kgdavis
Mar 20, 2015
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Overcharging my matrix tech solutions

Address: Bangalore, Karnataka

Dispute of Charge raised by Matrix tech solutions for +1-[protected] Dear Sir, My daughter was going to USA for her studies and I needed to have a roaming connection for two weeks, to keep in touch with my child. Her travel was on 13 Jan and I needed the service till 28 Jan 2015, till she takes a regular card o[censored]SA. A matrix agent told me that he can sell a postpaid connection valid for that duration and it will cost Rs. 2650 and I made...
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Mshah43
Feb 26, 2015
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Charged Rs.450

Matrix executive sold me wrong Dubai SIM card for my phone. The card never worked on my phone but they charged 450 Rs for that.

Not just that, without any notification they charged 315 to my credit card. The cradit card details were shared with them for previous transactions....
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SANJEEVANIN
from Pune, Maharashtra
Feb 18, 2015
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Wrong and excess billing

Address: Pune, Maharashtra

We had taken a matrix connection while going to Europe in the month of Sept 2013. They gave us 2 SIM cards, one which could be used all over Europe and the other country specific card. We were told that In coming calls would be completely free of charge. We were not told that GPS and internet packs are preactivated on the SIM cards. We had not asked for any internet or GPS facility either. They charged us for using GPS and sms to numbers...
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SUSHIL VASANT RAJE
from Mumbai, Maharashtra
Feb 10, 2015
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Unauthorised debit of rs 1257. 17 to icici bank credit card no xxx911 gaurav sushil raje

Address: Mumbai City, Maharashtra

Matrix cellular has debited my icici bank credit card no xxx9111 without our consent and knowledge or prior intimation.Kindly instruct matrix cellular to refund the amount debited to our icici bank credit card no xxx 9111 immediately and confirm the same per return e-mail...
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kumarneel
from Delhi, Delhi
Jan 31, 2015
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Fraud and cheating

Address: New Delhi, Delhi

I took a sim card for my travel to USA in October last year. I was supposed to fly with Etihad which goes via Abu Dhabi. The Matrix employ send me 3 sim cards. One for USA and two for UAE-going and return. I asked him why? and he said, just for your comfort during layover time and there is no extra or hidden charges. My USA sim card came with 1000 minute free talk time to India. I paid approx. 4000 rupees cash for sim card service, which...
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AbhinayRG
Jan 29, 2015
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Delay Bill Generation

Address: Bangalore, Karnataka

Hi,

I have taken Canadian Sim in New Delhi from 11th Jan, 2015 to 1st Feb, 2015. For activation I received a confirmation e-mail asking to confirm providing the details, in the mail only the Bill Cycle which is from 7th-6th was mentioned, but no where bill generation date was mentioned. When later after few days I enquired for the unbilled statement customer support told me to wait for the bill generation which is suppose...
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V
Vivekshally
from Delhi, Delhi
Jan 28, 2015
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Inflated bills and big cheaters

Yes, i too agree. Matrix is a real fraud. They find out some ways and
Means to over charge you. My recent experience has been when i took a
Sim for singapore and they offer some plans which were lucarative enough
And also charged me a security deposit. Later when i recieved my bill
That state that i have exceeded my data usage limit and are comelling me
To pay around 4500 rs. They will give you a matrix...
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vineethjohnabraham
from Virarajendrapet, Karnataka
Jan 27, 2015
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Torture after paying the Bill also

Address: Bangalore, Karnataka

Me and wife travelled to Thailand on Oct 31 till Nov 5th 2013 from Bangalore. We took a matrix Thailand sim card from Bangalore Airport. They asked for the ID proof and to pay Rs. 2000/- as advance charges. We came back on Nov 5th and submitted the sim card to Matrix Executive. I was using the Sim card to receive calls and hardly made any calls. From the day I am trying to reach matrix to get my bill details. They informed bill get generated...
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