[Resolved]  Matrix Cellular — Duped my parents with a different plan

Address:	Kolkata, West Bengal, 700078
Website:	www.matrix.in

My parents while coming to USA, called up matrix kolkata to get a unlimited pre-paid sim.

Some lady came for the delivery. My parents were given a sim with number[protected].

My parents were very specific that they needed unlimited plan for three months in usa.

The lady gave them a sim card saying " My parents need to give 6000 rupees as deposit, from which a certain amount will be deducted each month for the plan and rest will be returned when they return the phone to them when they come back."

And the lady also said that My parents would get text message of their deducted amount and how much is left on their balance of 6000 rupees every month.

They did not receive anything like that in text and when I was checking my father's email, I saw that matrix has sent a whooping 28000 rupees (approx.) as a bill for three months.

I asked for the call history and they sent 1 months call history.

I do not understand how in a unlimited call plan, one is charged for calls and ultimately one receives a bill of 28000 rupees.

Has matrix stooped down to such low level that they are trying to con senior citizens because they are not that up to date with these kind of things?

If you donot rectify this ASAP, I will be pressing legal action against matrix.

And not to mention I will make sure this thing goes on all the news papers and social media.