Max Life Insurance Complaints & Reviews

Dear sir
Consumer complaints

Sub:- clarifications on declined claim ref no.[protected] and policy no.[protected]reg.
I k. Swroopa rani

With reference to the above captioned subject and max life insurance letter dated 29th june, 2013. The diseased mr. Kavuluri suribabu had submitted proposal i. E. Policy vide no.[protected] by himself and consciously did answer the questions referred in your letter as” no”.
The reason mentioned in max life insurance letter for declined the claim was, that mr. Kavuluri suribabu was suffering from hiv and he undergone treatment in eluru government hospital as per the case sheet dated 13th march, 2013 prior to signing the proposal form. To reiterate and contemnating the reason mentioned by max life insurance.
However, i been to eluru government hospital and verified the inpatient register as the particulars given in max life insurance letter, government hospital dated 13th march 2013 with diseased name.
During my verification, i could not find any details of my husband (Named mr. Kavuluri suribabu) had underdone any treatment under any circumstances. Whereas, i could found the similar named patient had been undergone treatment, named as koppi setti suri babu, male 45 old on 13th march, 2013. When i clime my husbands death claim some body came for investigation and demanding me some amount to do the claim settlement, but told them i don't have money right now after settle the claim i will give money. That's why they obtaned koppi setti suri babu`s case sheet from ealuru government hospital and edited that case sheet name and address as kavuluri suribabu.
The clarifications and the proof of the documentary evidence were obtained and submitting for your consideration as below;
I) the case sheet dated 13th march 2013 mentioned ip 5078/mm/m
Ii) the name of the patient is koppi setti suri babu male 45.
Iii) address of the patient; somavarapu peta, near ramalayam, eluru.
Now, i would like to request your esteem organization to settle the claim at the earliest as the declined claim reasons not in line with the deseed mr. Kavuluri suribabu as per the above clarification and evidence soured by me. My mail id is santhi. [protected]@gmail.com

Dear max life management team,

With a great hope as a youngster i started this policy in 2013. I paid 12000 and some odd figure every year. I know it's a small amount but that was my kick start to saving in life.
After 2 years i wanted to close this policy due to some personal reason i was in need of money then i was been told that i can only have this closed once i complete 3 years. Which i understood the terms and conditions and waited for 1 more year. Now this year when i went to close the policy without knowing the fact that some worst phase of the policy is still to be face and that was instead of getting 36600 which i spend in 3 years m only getting 50% of it. I said wow this was a nice business trick from your side. Person in need goes to a temple and his sandal is stolen. Nothing can be worse than this isn't it. I had no option as ms fatima who helped me in opening an account gave all fake promises. Fatima is not an agent she works with your bank in margao goa office. I was fooled but you can definitely guard your self by saying that "sir everything is mentioned in terms and condition."
After few days i went to close finally then i was told i have to get my id cancelled cheque bank pass book and what not wish this could have been informed me earlier when i came to enquire anyways i was in need so again travelled 20 kms back to home to get documents. Wish you had empathy on clients.
I am sorry if my words were harsh but i hope you understand.
This is leaving a very bad impact on a customer trust me. And you know complaints now spreads like fire and how will it impact on your business. Looking for a positive response from your end.

Mohnish lall
[protected]@ymail.com
[protected]

Chennel partner of max life insurance poicy, which is axis bank ltd.( peth road br. Nashik ) are false selling their policy to customer. At the time of selling policy they are showing 4-5 years old pemplet & by providing wrong information to customer they are selling their policy. When i compalint to max life insurance about this, then they said it is not under freedays so we cannot cancel it. Whereas it is under freedays.

Sir, i am having one max life policy[protected]Max life life gain plus 20 participating plan) from dated 12-feb-2013.
Till date i have paid four (4) premium.
My complain is :-
(1) salesman told me that i need to pay only three consecutive years.
(2) salesman told that policy is medical insurance policy.
(3) salesman told that i can break policy any time after completion of three years and i will get more than i paid.
(4) salesman told that on completion of policy period of 20 years i will get definitely more than 2 lacs as he showed me by some calculations.
(5) salesman told that when i will receive confirmation telephonic call from max insurance office then i has to only confirm and all the things he will adjust, means do not object for anything. And same has been done by me.
Today i have made call to max life insurance customer care on toll free number1800 - 200 – 5577 and customer care executive replies as under :-
(1) i has to pay at least six years, other wise my policy will lapse and in that case i will get back only about 30% of my paid premium amount till that year.
(2) my policy is general policy and not medical insurance policy.
(3) if i breaks my policy before completion period then i will get only about 30% as already discussed.
(4) on completion of period on year 12-feb-2033, i will get total only about 1.10 lacs inr, while i will pay around 90 thousand up to feb-2018. Means totally no benefit of interest rate.
Sir, i am requesting to take my issue on priority as case of fraud in salesmanship and false promises. Salesman also misguide me when i need and confirm from policy office.
I accept that i do not approach up to four years for correct information, because i was having faith over them and their promises. They came in to reliance power plant -rosa shahjehanpur with axis bank representative and did this type things. It is ok that we should be awaken, but there should be faith in business.

Hi,

I paid the premium policy of 98500 pa for 3 years and now i am unable to continue with the policy due to financial reasons. My policy has lapsed now and i have not paid the premium since from last two years. Now i wanted to surrender the policy and would like to know the surrender value. Please tell me know the exact number instead of throwing some mathematics formulas and asking us to find the amount?

I see that for every time when we contact the customer care to know the surrender value, the amount is changing. Last year i was told different numbers like 160, 475.02, 37, 682.33 etc..


Thanks,
Kishore

Hi,
This is gunjan. This complaint is for max life insurance delhi, few days back i was eating my premium online but due to some technical issue payment dint go through, but i tried again and i was able to made the payment. I think its been 7 days. I got the call that from mli that "looks like you need assistance" i said no the issue has been soughed out, but i think they cannot understand now from last 7 days after every 2 hrs they are calling me again and again for assistance which i just not required, unprofessional staff, very rude behaviour i am keep telling everyone that stop calling but no one is ready to understand. They are harassing me with this calls now.

Please resolve this.
Gunjan
[protected]@careermarshal.com
[protected]

Dear sir,
This is to inform you that i nitin yadav had taken a policy from max life of policy no.[protected] max life gain plus 20yr 6 pay plan.I want to surrender my policy.Due to financial problem and some personal problems. I asked customer care and max life branch several time but they do not helped me.Plz try to understand, i am in very big trouble, financial crisis, mom is also hospitalized due to kidney failure.I paid approx 50, 000 plus.Plz surrender my policy and give me balance amount.

Sir plz help me out to get my money as soon as possible.

Nitin yadav
[protected]

Dear sir

I requested to you we all policy return to adm - mohit mittal and madam richa due to we are enable to sumbit the amount but till date no reply. Without my knowledge my policy raised by both . Plz close my policy and return money.
With in 15 days we return the policy to your good office. Plz support to us
Mohit and richa forcing to my wife. Need nesscsory action other wise i am going to consumer court
Policy need to return

Policy no[protected]
2nd policy[protected]

We already policy return to your office employee richa and mohit mittal . Kindly reply to us.

Thanks

Vishal hushband of daljeet kaur
Contact no - [protected]

Dear team,

This mail is in reference to ticket no 16669069,

My name is ayush baheti i bought an policy from axis bank channel of max life insurance of 15000-/ premium on june 2014. At that moment i was employed after that i lost my job when my 2015 premium was pending i got a call from a representative from axis bank regarding the premium to be paid. I told him at i would be unable to pay your premium because i'm jobless and there were no fund in my balance.
And one day suddenly on 28 march 2016 my account got debited with the premium amount without any intimation.

Though i gave the standing instruction to bank but there should be an intimation. The fund in my account was of third party. Now i am jobless don't have money and you deducted my balance...My mistake here is that when the representative has called me i should get in a written statement.
I thought the policy got lapse because i have not paid my last year premium and i need not pay anything now..

I blame here everything to your service representatives i have been miscommunicated, misinformed. At the time of policy purchase he/she should tell me everything about the terms and condition.

Now i'am stuck here...What should i do now...I'm asking for my own money..The day it got debited the day itself i raised a complaint to max life and axis bank...They say i cannot get my money back...Why should i

Why should a consumer cannot get his own money back when he got cheated and does not use your services...

Please help me.

Thanks and regards.

Ayush baheti
Policy no[protected]
E-mail- [protected]@yahoo.com
Contact no- [protected]

This is regarding my policy number[protected] that I hold with Maxlife.

On January 7th 2016, I received 2 calls from the mobile number - [protected] and on January 8th 2016, I received 5 calls from the same mobile number, from one Ms Riya Khanna, stating she is from Max Life Insurance.

She told me that my Policy due date was in March but that if I paid on 8th of Jan, I would get a 10% discount on the policy amount and I would need to pay only Rs. 100000. She said she would send me the NEFT details to which I would need to make the transfer.

Riya Khanna also sent me an email from a registered max life email Id of hers with links to the website etc.

However, I did not get the NEFT details from her. So I looked up the internet and from maxlife website (http://www.maxlifeinsurance.com) - I made the payment through NEFT to the following details:

Ms. Riya Khanna called me again from the same number above, after I made the transfer and asked me whether I made and to which account. When I mentioned that I transferred to the NEFT details from the website, she cut the call and never called back.

On 20th Jan 2016 I received a letter from Max Life as attached, saying that there is an excess amount of Rs. 90000 against my policy.

Hence when I made a call to max life's customer care, Mr. Deepak Hiteshi verified that Rs. 90000 has been received and is yet unallocated. He also mentioned that there is no 10% discount as per Max Life policies, and I will have to pay the balance of Rs. 10000.

I have raised a request with max life to look into this matter and take it up seriously. However, the only resolution they can give me is to "Ignore fraud calls" and "be more careful".

MaxLife definitely is not a customer friendly company and they are taking their customers for a ride. Instead of working on the complaint details and taking action on the person who is attempting to make fraud calls, all they can do is ask the customer to be more careful. There is a major fraud happening with some insider even having access to emails of maxlife, sending what customers think are valid mails. Maxlife is refusing to acknowledge this

Dear Team;

My account has been debited without any prior intimation with the policy premium...my policy was in lapse since last year and i have entered into policy dated july 2014...i am not financially good and fund in my account was of third party...which you have deducted without my permission.

kindly do something about it as soon as possible.


policy no[protected]

ayush baheti

I am an NRE in abroad employment. I am in the process of surrender my policy due to financial constraints. Surrender policy is almost completing and I got the SMS of NEFT for money transfer to my NRE account. but, the calculation I made as per the policy agreement is 30% penalty that I have considered. but, TDS of 20% is also deducted for not submitting PAN card instead of 2% of TDS. PAN card is not applicable for me since i maintain only NRE account and i have no Indian generated found. TDS is only for the income generated from Indian fund and it shall be a interest rate or a gain developed by the policy / invested by max life. Here, I am not receiving any gain or interest of the paid premium. My claim is 70% of what ever the premium I paid. but deduction included 20% plus that the deviation amount is 56671 rupee. As per Indian tax act 1961 clearly states, NRE found has tax exempted unless it is converted to invest in to Indian market also the TDS is applicable for the income generated within India like interest paid. The refund is calculated by Max life insurance deduction calculated TDS of 20% from the capital amount. I have raised this question to the concerned bank agent and it is objectionable.

Dear,

I have worked with MLI from June 2014 to Sep 2015. I have sent all the necessary documents for PF withdrawal at the Corporate office in the month of February. Still i have no communication regarding my PF withdrawal status. Kindly help for the same.

Resp sir
Complete given on 8 may 2008 to cancel my policy but the have been not cancelled the policy and not refund the amount
Mr rajeshji he is ceo or md of company
And the are have original bond also

My policy no.[protected]..I paid all premiums till I lost the original bond. I approached the srikakulam branch, they asked me to submit the affidavit..I submitted all the concerned document's immediately as my policy was active...but till date I didn't receive the bond..now after consulting the branch they were telling your policy is terminated..bond can't be issued and money can't be refunded... Poor show...as a customer I lost and cheated...

Dear Sir,

I have policy with max life insurance and i have paid 3 years also now suddenly people from insurance calling me and telling your money along with bonus will be transffed to agent account, when i asked for reason no replay they cut the call, i have register thee ticket but no info about it.

Policy number[protected], these people are big time cheaters... Please people never invest with these frauds, i invested 60k fr 6 years and due to thier lack of good service and returns i decided to surrender my policy, these people are telling me i will get 27k after investing 60 k for 6 years. Furthermore they black mail me to pay the premiuims for another 20 years - when it is already 8 years since my policy is in effect and as per thier contract total premium payable is 20 (Anual) so do the math 20-8 is how much??? Where does the additional 20 years comefrom. Also thier policy states that if the policy has acquired surrender value no premium is payable and now these people me into saying my policy will lapse, they do not even call me saying my phone is not reachable, my phone is very much reachable, dont invest with them

I am holding Term plan policy[protected] with Max new York insurance. I have paid them premium and then medical is happened. The diff in estimated and actual premium is 5, 325.25. But since last one month they have not refunded back only giving commitments. If this is the current situation then what will happen after me with my family members to get insured amount

bakwas company...chor log hain...do not believe with these peoples...stay away from this insurance company

My father bought Max Life Whole Life Participating policy no[protected]. At the time of explaining agent told my father that after 10 years he can surrender the policy and get amount equal to all premiums paid till date plus bonus. Now today a guy came from your customer advisory team and told you will get only 35% of premium excluding first year premium which is around 28, 000. My father has payed 70thousand till date and and gets only this...

I had applied for the policy on persuasion of the MaxLife Agent(Mr. Gaurav Jain, MaxLife Nagpur). First of all instead of one policy he splitted into two for showing numbers so that he gets more commission.

Secondly and most important - when I received my policy documents, I found that my signatures were copied/forged. On seeing this I called up the agent immediately and asked why did he do this. He said - Sir, you should not worry. We do this for all who do not belong to same city where we are. He accepted his fault and tried to suppress it.

I immediately asked for policy cancellation and full refund. He denied the full refund and said that you would get amount after certain deductions. I raised this issue to the head of the branch(Mr. Manish Nath - Maxlife Nagpur). I followed with all of these guys to get a full refund but no one confirmed.

At the end, I tweeted Maxlife and on FB too. Then they came into action and in the fear offered me complete refund and action.

I got my refund but I asked them for compensation of my loss. I have put in lot of time following this, went through stress and lost my peace for months.

They did not come back on this and neither did they take any action on concerned officers.

I demand compensation for my loss and request people to avoid taking any policies from MaxLife Insurance.