Max Life Insurance Complaints & Reviews

I Hara Prasad Mishra, applied for an insurance policy No.[protected] earlier and the same has been cancelled on 09 Nov 16 as SMS received from Max Life. The amount has been credited to my account till date. Though I have physically contacted to the Axis bank representative as well as the agent of Max life Insurance at Sector-14 Gurgaon repeatedly, no action has been taken by them till date. They do not want to attend the queries and the attitude of the staff is quite pathetic. I request you to kindly initiate necessary action for crediting the amount Rs. 50000/- to my account.

In the month of november i have joined as a advisor but from the concerned adm co operation regarding sending emails is very poor. Recently i came to know that the amount mentioned in the graphical representation is shown as guarenteed but from the head office we came to know that policy holder will get within that amount. At the time of joining they said that for your presence of 16 days in a month they will give stipend amount. But know they are telling if your code is active we will give. Please take the concerned action and i am claming the stipend amount + 12 times.

R/Sir,

I did not want to buy any policy, but your adviser given me the policy of Rs. 20000 Per year. I am very poor person and did not invest this amount.
I have received this policy on[protected] and I am submit this policy for cancellation on 04-10.2016.
As per talk on telephone your adviser said this policy does not cancel because of time bar.
So please cancel my this policy and refund in my account.

Thanks
Regards
Ajay Kumar
[protected]

Respected sir
This is to inform you that I Uttam Kumar Ghosh policy no[protected] made on 25/11/2006 submitted documents was driving licence but they entered wrong name Uttam Ghosh and D.O.B 24/12/1969 correct is Uttam Kumar Ghosh, 24/12/1962.
They asked for affidavit I submitted now they want Nagar palika birth certificate which I don't have.I visited the office 5 times but they didn't turned up only troubled me.my complaint no is 17606106 date 29/11/2016.I am not satisfied with the people working in your office .I have my DL, ADAHAR CARD, PAN which I can submit for further correction.Please respond me as soon as possible.

Thanking you
Uttam Kumar Ghosh
126 south malaka
Allahabad
[protected]

I called in Maxlife customer care department to find out the status of my father's policy as he was told in the branch that he already surrendered his policy and has already claimed his money that he'd invested. That's a big concern as he has not done so for the fact. I was already upset due to the branch service and then I landed to this guy Hari-Shankar. He was so irritating, immature and kiddish that he kept on asking questions to verify his details. I had already answered the three questions out of four he had correctly, still he wouldn't just let me know the status of my father's policy document. If you guys care even a bit about your customer, please go through that call recording. To help you track that call, you can go trhough the call recording for the call received from my number, that is [protected]. He was very stubborn, rude, no sensibility, unprofessional and non-sense. PLEASE MAKE A NOTE THAT I AM GONNA POST IT TO IRDA, BETTER YOU RESPOND TO MY COMPLAINT QUICKLY.

Inspite of inserting all the details required for verification purposes to IVR, I don't really get the point of asking four stupid questions for verification purpose to get a general query answered like whether the policy is up or not . Or is it like your business to irritate your irate customer even more by assisting them with such a poor and foolish staff?

I recd a call from the number[protected] regarding my policy details. The person on the other line was a fraudster and was already aware of my policy details like policy no, Dob, and even my nominee.
Due date and amount.
How can the customer confidential details can be known to outside agency this is total negligence on Max side as customer data is leaked.

I am also filing a complaint in IRDA as well that customer confidential data is not safe in the hands of Max. Pls take this seriously and act accordingly with legal authority.

Hi,
I have a money back policy with maxlife (policy #[protected], on 23rd nov my 2nd policy payout was suppose to be initiated by maxlife, and today i got the email stating that neft details are not clear, i have mail confirmation from maxlife dated 27th aug for accepting neft details and now when there is time to make payout they are raising issue, this is clear cheating and mal-practice from maxlife, i need maturity payment to be...

Hi all,

I have taken policy with maxlife. I paid earlier 2 years. Now i m not able topay the same due to economic conditions. When i called customer care executive he informed that you need to pay atleast 3 years. That means what i paid (Approx one lakh rupees) earlier gone away.

Please suggest how can i reclaim the amount

Policy details:[protected] and[protected].

Regards,
Rama

I received a call from Max Life agent from Delhi stating that to receive bonus I need to open a new customer id paying amount as huge as 50, 000.This is since earlier two policies were via agents code. They told that agent is claiming for my bonus and to avoid this direct customer id with "MAX LIFE INSURANCE" needs to be created.

This is first time in my life that for claiming your own bonus need to pay amount of 50000 and creating a new customer id.
Something really fishy...fraud...
Before taking any max policy please be careful of all these clauses. It will directly hit your spine.

Dear max life insurance customer care,

I want to surrender my policy no.[protected]. I paid premiums for more than 3.7 years (Rs 165000), due to finance problem i wanted to surrender my policy and will not be able to continue the policy.

I called customer care but they told me that i'll get only rs 65000 which was very shocking to me. I do not want any bonus from the company. All i need is the money i have paid till date is returned to me without any deduction.

I have paid all the premiums in time for more than 3.7 years and will not be able to pay further premiums so kindly consider to release the amount paid.

Hope to get a positive response..

Samir balaganur

Dear sir,
My self to govind mishra with policy no[protected] max life insurance. I had submitted policy for cancellations at gwalior branch more to mr sanjeev mishra on dated 26 aug but still not refund in my account. I had loss nb my job and due old age me and my wife both are suffering with bad health and need urgent money so i am requesting you please refund my money to my account immediately.

My policy number : [protected]..
My name : g. Karthikeyan

Please deactivate my all credit cards updation from your record... Further u don't want to try payment from my credit card for next premium...

I send below screen shot that u tried payment without my knowledge...

Deactivate my all credit card updation...

With regards,

G. Karthikeyan
[protected]

Policies No[protected] &[protected].kindly mail me ®ister my mail I'd as-kumarlukendra#gmail.com

Dear max life insurance customer care,
I want to surrender my policy no.[protected]. I paid premiums for 5 years (Rs24000 per year), but now i am unable to continue the policy. Im in need o[censored]rgent money due to personal reasons.
I called customer care but they told me that i'll get only rs40800 something thats very shocking.
I've paid over rs1.06 lakhs & what i get is a big loss.
Please help me in getting my money back with minimum loss.
Yours truly.
Velmurugan

Max Life Insurance — Policy Termination Against Rules and Company Not taking any action

SHAKUNTALA DEVI Submit a Complaint
I took Max Life Insurance Policy in APRIL 2009 . I paid all premiums during my policy.
Despite it is written in many places in the Rule booklet provided by Max Life insurance company that Policy will be terminated only when Fund Value is less than single ATP they have terminated policy with the false statement that Fund Value minus Surrender Charges should not be less than single ATP.

After deducting surrender charges they are giving cheque of 20, 525 which is even more than single ATP of 20, 000 amount.

I called Max Life Insurance Customer Care many times, they always say we are arranging call from our end and you will get a call by tomorrow 11 AM for clarification.
It happened 5-6 times and I am not getting any calls from them after long time also because they know they have done mistake so nobody in Max Life is even bothering to Activate policy which they terminated wrongly.

Max Life is worst ever Insurance company and there executive does not know the rules of policies. Even I mailed them many a times on there service .help desk email but did not get any response even after 3 months.

Please resolve my problem immediately and Max Life company should pay compensation for the losses happened to me.
My Policy Number is[protected] and email id is [protected]@gmail.com

Thanks
Shakuntala devi

Please sand me online payment receipt my policy no[protected].
Email address = er.[protected]@gmail.com

Dear Max Life,

I am policy holder in Max under Policy number[protected].Paying premium of Rs.25, 600/- (Twenty five thousand six hundred) per year.
Total premium period: 6 years.
Paid so far: 4 Years.
Total amount paid: Rs.10, 2400 (one Lac plus).
Now i have contacted the customer care about surrendering, and asked the refund amount i will get.
They are simply telling that, i will get Rs.42, 000/- only.
Which means Rs.60, 000 are getting deducted. This seems like cheating the customer.
Please reply back with solution.

Vinoth
+91 [protected]

A big fraud has been done by max life insurance with me . The company is doing fraud with so many people every day . At the time of selling policy i was told something else .my policy guidlines were told to me differently . While what i recieve in my booklet was all different. The sales team, advisor of the company misrepresent their policy and make customers fall in their plan. I wish that strict action is needed against the company and thefty penalities should be implied on the company max life insurance .

Sir,
I have worked as a max life insurance customer advisor from april 2012 to sept 2012, during my tenure, i have spent my own money for training at delhi travels exps, rooms booking & travels in mumbai, have submitted all documents with senior officers approval to head office, as i left the service and they accepted my resignation too, they have not settled any due,
Company is not providing service to their employee how they will served their clints?

Regards
Mahendra gawas
0255

I raised the policy request thru "yes bank" vijayawada branch on 12th - aug-2016.

Following are the list of activities happened

Provided the dd of rs: 50, 000 (Fifty thousand) on the same day to max life
As i didn't received my policy document or other call from max life insurance till first week of september, i followed up with the associate of yes bank vijayawada branch to cancel my policy.
After being many follow up's finally i received a call from max life customer care to brief the policy details and asking my approval on the policy which i denied and asked for refund on 28-sep-2016.
I received an text message/sms saying that new policy is been created successfully on 27-oct-2016 and policy #[protected]
Again i followed up with person who involved in this and they are saying no policy is been created, but verified online and it says the policy is created successfully. (Which i denied to create w. R. To worst customer service)
Till today i haven't received my money to my account which i provided to max life insurance and also any policy document

I request you to cancel if any such policy is been created and immediately transfer my funds to my savings account.