Medi Assist India Complaints & Reviews

From bank of baroda my employee number is[protected]we have reembesment clain on[protected] we have submitted all the oroginal documents via courior and then awaited documents they nees i also post it on 29-jan-2019 and i also send documents via medibuddy application also so yet the claim is not passed and not any update given by this company.wen i call to coustemer care they onece say we received else people say we didn’t receive documents...

Claim id[protected] for emp id 21484 corporate-bank of baroda. All original diagnostic report issued by 'dna labs' were already sent in the courier received at tpa end on 12th january. They will be able to retrieve the documents in the initial courier itself hence making the query redundant. After i had written email, they were able to track 3 reports in the courier itself, whereas i had sent 6 original reports. Please check the same to avoid...

For reference request[protected]
• discrepancy in hospital duration stay

As per discussion with the doctor hospital stay for my mother will be for minimum 7 days.

You have estimated for only 2 day hospital stay. Your estimated date of discharge is absolutely wrong.

Please revise your initial authorized amount subject to minimum 7 day hospital stay. You have wrongly calculated initial...

Our claim no is 18918390 is pending for approval and is pending at medi assist insurance toa pvt ltd and theiry office is asking queries in bits and pieces. We are regularly replying their queries but after receiving reply they put another query. We came here for the treatment how it's possible for us to comply every query in regular intervals. We are continuing mediclaim policy since 2011 and policy no was 332100/48/2011/1578. They have...

I am an emoloyee of bank of baroda. One of employee mr. Hariom tiwary, employee no. Ma9362 have came to our branch telling that medi assist is arranging a health checkup with tie up hospitals and booked a appointment thereby deducting the charge of rs.3999.96/- on medibuddy on[protected] telling that you will receive an appointment details from medi assist in 2-3 hours or by evening and after not receiving and doing follow up with him daily...

This is in regards to the subject matter details ; it is my request to please process reimbursement for the claim submitted on 23rd nov 2018.

The status is showing still in a process tab, its more than a month for the settlement pending. I have called many times to the toll free numbers and the reply remains the same as "it is in process".

I am unable to find out the reason for delay in processing my claim...

Medi Assist is one of the most shameful TPA company that operates around in the country. They blatantly violates all the SLAs they tell to the customer. I have a private insurance (non-corporate) so Medi Assist understands I have the least leverage with them. I opened up two tickets 5556189 and 5721439 with them and never received any response for their resolution even after multiple follow ups and calls with customer care for more than a...

I have submitted my claim documents from last 3 month back. All verification has been done. Two time submitted some another required documents but still my claim not process. After putting reminder 5, i have received revert that your claim is under discussion with our senior.
Its fraud company and if am not getting my claim i will go by legal way.

Claim no = # 18352727
Claim id = tp[protected]
br...

I have submitted all my documents to mediassist on 11th jan 2019 that includes medical reports bills discharge summary. Till now i haven't got any update regarding my claim. My claim number is 18737531. And whenver i tried to call on your helpline number when option comes that press 2 to know your claim status thereafter just phone rings for around 1 minutes and then phone call gets cut from your side. It happens daily. Around 3 pm i used...

My claim number is 18618123 and i have received a message on 27th dec, 2018 saying that they have received all my documents. As per the policy they have been constantly saying that it requires 21 days for the settlement.
Though my claim amount of 52913 is approved. But still its not settled.
Please try to reimburse the amount asap it has already extended beyond 21 days policy....

I had submitted my post operation bills for reimbursement on November 25 2018 and followed up more than 10 times in Medi Assist, but they did not move further step for my claim reimbursement, when ever call to them, they are saying same story like will settle with 10 working days, but till now it did not settle down the claim reimbursement.

This is vert worst company
My claim No: 18197500...

I have a claim 18699620 registered with mediassist.
My original documents reached them on 2nd jan.
They havent updated the status yet in the portal.

They confirm the receipt of the documents in every call i have with the customer care people every week and they tell me that they will escalate it but i dont see any progress on the same.

I explain the issue every time and they just give me the same...

Dear sir,

On 24th of dec'18 they have received my claim, but still they have not settled my amount. Got tired sending mail to them but hey do not bother at all.

My claim no. Is 18595044 for rs.4240 towards pre-hospitalisation.

Many times, called their customer care but no positive response. Please be noted this is medical settlement, mediassist should reimburse the amount immediately as per...

I have been waiting for my claim to be received from last 2 years. As per their records the claim is approved. Whenever i call them they say it will take another 10 working days to process. I have called them aleast 100 times and have also written about 50 emails where i get the same response.

If this complain dosent get responded by medi assist i will take the legal way.

Note: ready to provide details if requested...

My claim is not complete claim status is information awaited but not informed what information awaited plese solve my claim my claim is completely fast sir please inform me and previous showing claim track status but nowadays tracking claim is not showing what is the problem please send immediately and my claim is already five months ago solve fast please inform problem...

My self thirupathamma madireddy from bank of india and my emp code was 190138 and my mother-in-law was hospitalized and we sent the documents from reimbursement process on[protected], but still it was not showing in my medi buddy claims also and reference no: hyd00042523 received[protected] after continuous follow up no revert from them. [protected]@mediassist.in...

I am an employee of bank of india and has updated my beneficiaries details in hrms on 16 jan, 2019. The beneficiaries are still not added on my e card. How long will it
Take to get them updated on my e card? I have raised a number of complaints on the medibuddy app but they never respond to it. The status of the complaint tickets raised shows to be open for 24 hrs bt after that the status shows closed without any reply. Please let...

I recently raised a claim with medi assist for my hospitalization undergone for my maternity delivery for emergency lscs. The total amount claimed was for 92000 which was paid to hospital and planned for a re-imbursement claim later.

Here i first got my claim settled with paramount tpa via my husband side for 60000 which is the higher cap limit for maternity c-section. Remaining amount of 32000 plus medicine bills during hospitalization...

Dear team

I have send the original invoices and claim form for post hospitalisation expenses to the medi assist team in mumbai but they are refusing that they have received the original documents and they are again and again claiming the same.
The amount of post hospitalisation is rs 107050/- and pharmacy bills are rs 7603/-
The reference no is 18093371
I am enclosing the speed post by which i have send...

My claim id is 18736483

I have already shared query related original document as mention in trial mail then why same query is raised.

Shared predated checkup detail but i don't have bill and i am also not claiming that amount.
In last query you have mentioned original discharge summary with gpal status and i have send you the same then why query is raised again.
Shared bill there is no drip charges...