Medi Assist India Complaints & Reviews

I joined. An mnc few months back. They use medical assist for employee insurance. I opted for plan b since parents are not covered under default plan. I had to pay extra premium of 12k. Now this year i thought of changing the plan since i got to know that my sister's policy covers my parents. After inquiry i came to know that for plan b there is a locking period. This was not mentioned properly on the front page while applying. Rather it was mentioned somewhere in the agreement down the line which i had not read.
This is a fraudulent practice of deceving the customer and putting compulsion. I am really unhappy by the way all this went. I am still trying to find a way i can get out of this entire insurance plan.

Hi, my father is an employee of LIC. When my father had to undergo cataract operation, he enquired about cashless claim for cataract operation from the meditassist insurance which he was paying for past few years. He came to know that his details were not updated in the mediassist insurance policy and somehow my mother’s details were created as self who should be added as dependent to my fathers policy and my father as self.

When called customer care, they have raised a ticket but there z no update on the ticket for a weeks even if the SLA time for ticket to be reaolved is 48 hours.

We have to call each day and send mails to mediassist which results nothing except piling up the tickets created for each call. Atleast one ticket is not answered or looked into. Even the call gets disconnected when the customer care keeps on hold and sometimes they disconnect knowingly. Medit assist customer care sucks.

I am employee of tcs policy number[protected]_ex.
Have applied for pre hospital claim of around rs 26, 000/-, and their is a demand for cash receipt, where has provided all the original reports and op cash bill along with the claim form, claim number 97875249.
Previously in financial year 2018/2019.
Have applied for pre hospital claim for catrat (Eye) operation and it was approved and settled claim ref number[protected]Deenanath mangeshkar hospital)
Have also applied and approved claim for domicilary for myself for skin rashies claim ref number[protected]Deenanath mangeshkar hospital)
Have also applied and approved claim for domicilary for mother for digestion and vomiting claim number[protected]Deenanath mangeshkar hospital)
Why claim ref number 97875249 pre hospital for tkr in not cleared, have provided same bills provided by hospital to me against all the investigation, medicine and consulting fee paid to hospital. Please see to the and confirm at your earliest.

My Name is Anil A Rathva am working in Randstad India Pvt Ltd Surat, my medi assist ID : [protected] and my Emp id : 501938/1249027.This is the complaint ABOUT not updated my wife details in medi assist insurance. I already submitted all details to HR Department but not added.
My spouse Name name : Payal Anil Rathva

age : 23

Date of birth : 26.09.1995

Date of Marriage :[protected]...

I've taken one medical insurance policy for my mother from oriental insurance through pnb with a coverage of 5 lakhs/annum. It's been 3 years continously with this policy without breaking any term now my mother has started complaining about her loss of vision. We went to dr. Shroff charity eye hospital and they recommended to operated it. We applied for cashless claim but they rejected my submission by saying "it is pre-existing disease and...

Dear customer service department,

With reference to the below mail, i want to state that we have been taking the insurance of my mother smt usha bahri since about last 5 years and have put claim reimbursement of her recent emergency hospitalization when she was in acute pain. Unfortunately the claim has been refused saying it was chronic problem.

As a doctor myself, would like to state that my mother was doing very fine, active and mobile and also lived with me in mumbai for few years and done air travel also. Only recently she suffered from acute severe pain and could not move at all when i got her admitted in the hospital as she was on complete bedrest. She was investigated and treated to manage her severe pain. Any hospitalization requires investigations and treatment as prescribed by the doctors which was done but still claim was refused.

Humbly request you to kindly clear the claim, else the whole purpose of taking insurance cover for any person is futile. The claim id number given in trail mail. Also pls find attached further statement from the treating doctor/hospital.

Looking forward for a prompt and favorable response!

Thanking you in advance!

Kindly note: i have sent email to,,
Subject: re: denial of claim 18784682 under 131102/48/2019/6057 on tue, 26 mar 2019 16:38:04 but it bounced back, so sending again at this portal.

Pls acknowledge the receipt of my mail.

Regards,
Reema

Settlement of your claim reference :ccn# 18998444 under policy# [protected]p[protected]
My payable amount was rs 34387/-.
But rs 4387/- was deducted as the limit is only rs 30000/-!
But nothing is mentioned in the policy that there is a limit for cataract operation. I have seen many claims settled for more amount. The deduction is unwarranted.
I am a policy holder since nov 2015 and this is my only claim sonce then.

I request you to kindly consider and reimburse the amount at the earliest.

G ravindran.

Dear sir my claim was recently denied due to non submission of a cancelled cheque. We are waiting for the cheque book to submit the same. We will submit it soon.

As i live abroad it is taking some time so please give me some more time so that i can send you the cancelled cheque for my claim to be completed and approved.

Regards
Kalpana deepak vadhani

My wife pusha i vankar she was suffering from dengu sept 18 she was admitted in hospital 19 to 26 sept in shree nath ji hospital and 26 to 30 sept in shree sidhhi vinayak hospital total hospital bill respective ly rs 37000 and 23000 total around rs 60000 but till today no any movement 7 month gone but i have no received my money my self j a vankar i am working in dena bank as chief manager my hrms i'd is 0004239 and i received traking no from medi body is ahm 00060337 on 22 oct 18 no any reply from medi body i claim rs 60000 + 7 month bank rates interest

Sir kindly go through the below complaint which i have reported to mediassist india however neither they ever replied nor they finally processed the claim correctly.
Pfb the complaints which i addressed to medi assist over the email:-

Dear sir/madam,

As per above mentioned subject i would like to report you the
Harassment that i had to face due to delay processing (Still pending)
Of said claim# 19184296 which is for my mother smt. Leela sharma and
Claimed for congenital heart defect - asd closure.

The details related to said claim is under:-

1. I have applied for planned hospitalisation on 15/03/2019 and
Hospital at their level sent initial request on same day 15:37 pm and
Also provided estimate with their tariff schedule and break up of that
For rs. 2, 70, 000.00

2. Initial request was finally processed on 14/03/2019 for rs.70, 000/-
Against rs. 2, 70, 000/-

3. On 15/03/2019 i admitted my mother to hospital and all remained
Good and we are discharged from hospital on 18/03/2019 and hospital
Has sent discharge summary and final bill to mediassist on 15:32 pm on
Time they did not make delay at their level.

4. From 15:32 pm to 20:53 pm there was no query (During 5 hrs 21
Minutes) from processing team of mediclaim department/person, (Since
Same i was tracking on medi buddy application, and i suppose it
Provides correct information).

5. I called even toll free no.[protected] till 8.15 pm and they keep
Saying that there is no query till that time and also told me that it
Will be processed within 20-30 mins.

6. When it was not processed then finally i have to call mr. Jaimin
(Medi assist representative sitting at my hrm) on 08:23 or 08: 24 pm
And he told me that there is unreplied query on this claim means query
Has already raised and not replied (As per his words) however before
08:50 pm or 08:53 pm i was not able to see any query at medi buddy
Application. Nor hospital received any email till that time regarding
Any query till that time.

After 08:52 or 08:53 pm when i was sitting before hospital
Representative then only a mail came to mediclaim department stating
Some query.

Now,
I request mediassist team, please make me aware of -

What is your tat (Turn around time) or duration of checking claim
For raising first query, if required or completing the process of
Claim as final approval???

When you have raised the first query on this claim and if it was
Raised after 4 hrs (Since every representative on toll free no. Is
Giving me tat as 4 hrs) then kindly explain me the
Reason of delay??

How you deal or get the claim processing done at late night hrs when
There will not be any representative of mediclaim department
(Designated) as due to your late reporting of query this situation has
To face that none of representative (Designated/specialized) was
Available at 09:00 pm and due to that claim processing has remained
Unprocessed and who is responsible in this case when you raised the
Query almost after 5 hrs 21 minutes (As per medi buddy application
Interface) since even after discharge i could not take my mother from
Hospital??

I would say this is as harassment because this is second time due to
Not timely processing i have waste one more day in the hospital to get
The claim process completed and take my mother back to home from
Hospital and also its a prestige issue being an employee of such
Reputed bank that we are in the hospital even after discharge because
We availed cashless facility (Or in this case i must report it as
Difficulty rather than facility) and we are even asked to deposit
Money and go home and since it was too late to arrange money at night,
It made as feel humiliated just because of your processing delay of
Cashless claim.

I called (Almost 9.30 pm) and raised issue before mr. Jaimin and also
Make him aware that due to delay processing of this claim my mother
Has to stay at hospital and one more attendant has to stay at hospital
Even after discharge and it is possible, hospital is going to take
Room charges or other charges for extra stay, i got a surprised answer
From him that whatever charge is hospital going to take claim them as
Post hospitalization charges,
Kindly make me understand why i should claim those
Charges as post hospitalization charges while neither it was advised
By any authorised person (Doctor etc) and why i should bear this
Charges out of my available limit of mediclaim???
And how these charges going to be justified before you to reimburse???

When i called on toll free no.[protected] at 10.33 pm that time call
Ref# 4308026 the representative was saying me this is specific claim
By quoting "congenital disease" means he clearly indicated that
Intentionally my claim (I even recorded every calls) is being hold and
Intentionally we are being bothered, why??? As per our corporate
Communication which came in 2015 in which its clearly stated
Congenital disease are covered also cost of implants are other
Medicines examinations (Lab reports) etc are covered that has came in
Picture in 2015, now what has become specific in this??? While
Pre-authorisation has already been processed then how can you claim
This claim as specific and not processing this in 4 hrs tat??? Are you
Considering in this case other than what is communicated as per "iba
Medical insurance scheme""??? Are you considering my policy out of
Scope of iba medical insurance scheme???

If its so then immediately let me know as i will report it to my
Reputed organization and if possible, i will request my corporate to
Cover me with other available option as per our internal
Communication so that we can enjoy industry level medical insurance
Scheme that is called iba medical insurance scheme.

In the last cashless claim# 19184296 just because of your processing
Error i has to face pain while settlement claim and faced trouble
(However) and even i had to take leave from office (Which was
Purposeless) and have to waste my time again due to your delay
Response (If you would have raised the query on claim # 19184296, on
Time) again i have to take leave for tomorrow just because of your
Working style, to settle hospital claim and to get the things done.

You have wasted my two days and medi assist is only responsible for
This since its march ending and we need to be more active.

Also i would like to know when last updated tariff plan was shared by
Hospital to you (Since i can see your last query is based on that) so
That i can understand the details of package that i opted was already
Available with you or not???

I request you to come with a reasonable response on my queries so that
I can analyse whether its a facility for us or difficulty??

Thanks and regards,

Sachin sharma
Primary policy holder
Canara bank raopura

I filed the insurance claim for my father in medi assist at nov 2018 but still the case has not been resolved they are stating that the medical bills are undue but when i ask how come it is possible? I already given all aunthentic medical bills so on which behalf you are declaring that bills are left
To be paid? While asking them on helpline number they hang up the call after letting me wait 20-30 min and no one call back on my registered mobile number.

Please kindly do the needful and take some action against on it.

Policy holder name. Mr. Adeshkumar gupta
Claim no: 18466055

I have got the National insurance parivar medical insurance policy[protected] which is 5 years old and covers the infertility treatment upto 50000. last month i had submitted the reimbursement form to Mediassit to settle the claim amount and sent all the required medical bills and documents. unfortunately my claim got denied with improper justification.
when i called up customer care one of the representative updated stating claim was denied because my policy is not eligible for claim as it does not satisfy the minimum number of years(3) old, i checked my records and sent the relevant proof that my policy is 5 year old to them through mail and i got different reason for claim denial. I would like to escalate this issue to higher authority as i am not satisfied with the justification and i feel like cheated

Hi,

This is ravi from pune.

I registered the claim in medi assist 3 months ago, claim come into process on 26th dec 2018. Even after confirmation of reception of claim document by medi assist, they are again asking for some irreverent documents four different times explicitly. Even then i submitted on 5th of march. After that there was a confirmation mail that they are going to update on it on next working day. It is already two weeks but none has reverted to my mail nor amount is not credited to my account.

I taken many follow up but no one responding me in a responsible way. My medical bill is rs 5847/-.

Please do some needful, take a strong action and solve it asap.

Policy holder name. Ms. Ravi shankar kumar
Emp no: 32
Claim no: 18608453

Hi team,

i had put a claim for my treatment from wipro (Claim #:[protected], which was denied due to delay in claim submission.

the claim requested is not for a regular hospitalization but for a treatment which is unusual. I hope you understand this treatment in particular links to a lot of personal emotions, and increases multi-folds when the results are not as expected.

It was a personal setback for me and my family. I went through a lot of personal trauma and personally was not in a state of mind to think about anything beyond this personal loss.

It took me some time to gather my thoughts together and come to terms and accept the facts. It is only after this that i realized and could think about the financial aspect and the time lost to claim the amount.

I do realize there has been a delay from my end to request for the claim. But request you to take into consideration my past track record – there has never been a delay like this earlier, and the sensitivity of what i have undergone and put an exception for my case.

This claim will possibly give me a hope and financial support to look at the opportunity for a second attempt at this. Though physically it will be very taxing for me, but at least i would be rest assured that financially i am a bit secured.

I am really hoping for an exception here. Requesting and looking forward for an assertive response.

thank you.
Prachi mane
[protected]

Medicity kharghar is a network hospital for mediassist. During my cashless hospitalization, the hospital made me pay bills by cash. As per policy, cashless should be without any payment.
The bills paid are supposed to be reimbursed by me by following up with mediassist post hospitalization.

The hospital has not explained why cashless facility was not provided to me

Hi team,

Please note that i had provided all the bills as post hospitalization expenses, medi team not approved consultation charges as it was part of post hospitalization bills. I do not understand one thing when i had already provided consultation bills from the doctor and requesting them to approve the consultation charges, they said consultation paper required, but my doctor was said in india we do not follow the consultation paper pattern it will be only consultation bills. My baby was pre matured hence i had to visit the doctor frequently as my baby was in icu for a week.

I would need your help to get the amount reimbursed the same

Claim#18717421.

Appreciate your help.

Regards,
Sheela s

My claim number is 19024972. I submitted the documents in february 1st week. Received a acknowledgement that they received the documents and by march 1st, they confirmed that claim has been approved and payment will be processed in 5 business days.. But, i'm yet to receive the payment and still waiting for update. No proper customer service or helping team. Kindly help with getting the money.

I was admitted in september 2018, with claim number 18085689. My claim is still not reimbursed. I have not been informed by any means as to why there is so much delay.
I wish to know the status and reason for delay. If denied then what is the reason for denial.
I am tired of calling multiple times to oriental company and to mediassist but no answer is provided by them.
Pathetic services.

My claim id no is 18757981 and maid id is [protected]. Reimbursement claim of amount 43022 due to documents not submitted on time as per your mail you send a reminder three time to send a required documents but i not submitted it on time, but after requirement updated on your site i uploaded the required documents on your site and also send a hard copy of the documents to you on 25th feb 2019 but as per your mail my documents received by you on 7th march 2019. Delay of submission is not from my side i send it on time. Kindly reconsider my claim or i am going to registered a complain in consumer forum.

My claim number 97782604 for rs 4500 has been processed with an approved amount of 500 saying the bill does not have pre-printed bill number. When called up their customer care, twice, they asked me to submit a clarification letter from doctor stating that in their facility, they do not have provision for pre-printed bill number.in spite of submitting all these documents they approved amount of 500 for a claim of 4500. When contacting through mail, describing the entire incident, they only revert again with no pre-printed bill number in bill. They do not reply anything concerning the clarification letter. If they do not accept clarification letter why are their customer care misguiding people with incorrect information? I want an immediate resolution to this as i am behind this issue for last 2 months.