Medi Assist India Complaints & Reviews

Its about mediassist. Its located in ibc knowledge park, tower d, 4th floor, bannerghatta main rd, 4/1, bengaluru, karnataka 560029

I am not getting any financial help or medical reimbursements from this company. I was being treated for meningitis on dec 2 2017. I was in icu for a month and still am undergoing medications. Even after sending mails with receipts they are showing me policies and terms and conditions. Please let me know if human life is more important or these cheap terms and conditions.

I have submitted a medical claim with medi assist on[protected] at 11:59 and then sent my documents through the courier company on the same day.

The documents were received on[protected] at 17:26 (As updated in the system.)

On[protected] at 15:38 the status is claim in progress.
On[protected] at 13:11 status changed to claim processed.

On wed 19-dec-18 at 12:01 pm, i received an e-mail from the provider

Your claim has been received by us and we have gone through the claim and have moved them to approved status. The claims would now need to be uploaded into the insurer’s portal against your name only after which the insurer will review the claim and settle the amount to your bank account

You should be getting your claim credited into your bank before 13th jan 2019.

Since then i received only one e-mail on sunday, january 6, 2019 06:14 am
With a statement

You will receive the payment advice once the claim is settled by the united india insurance co. Ltd.

Today is 15th january 2019 and there is no update about the amount that was supposed to be credited to my account.

Whenever i write an e-mail to them asking for an update all they respond is with a statement

"please do accept our apologies on the delay in settlement of your claim. The delay is on account of certain changes in the payment process and rest assured, we are working with the insurance company to resolve it at the earliest. We will keep you posted on the updates."

Now, this delay has costed me emi bounce on home loan. There is late payment charges and emi bounce charges that have incurred due to this delay. Who will bear the cost.

This is very irresponsible from either united india insurance co. Ltd. Or medi assist india.

I don't know who can chip in or whether, i can do anything except just waiting...

Just sharing my experience about the medical insurance claims... Before going with any of these two think... Or my story may help them decide about medical insurance policies...

Hi team,

Dhs claim no 18553608 query (Provide breakup detail amount 11938) supporting doc attached

Issue :- i was hospitalises in shree narayana hospital raipur dt 26 nov to 28 nov 2018.in this duration 1st day amount & other lab bill was paid in claim no 18387485 against. Next 1.5 day bill amount (11938) pay on my pocket.
Now i am reimburment for this amount with medicines bill (Claim no[protected].in this claim against one query raise submitted supporting document of amount 11938. That document hospital already submitted claim no 18387485 against.

Request to you please support me for this issue

Regards
Adinath kumbharkar
[protected]

Respected sir

Claime id[protected]
Name - pravin gavle
Patient name - dr. Prakash gavale
Company - alok industries ltd.

1) pls kindly clearify the amount having bill of 3096 rs for what reason? Maintion properly

2) also the amount 3078 rs required cash receipt for what? Pls clearify properly

3) disallowance (*)
It's clearly maintion on bills (Reports)
The star mark amount showing the disallowance.
Details are below

Implants - 55671.00*
Microshield 727 500ml solution - 122.70*
Arm sling pouch (Xl) (Vissco) - 331.00*

The sum amount is = 56124.70 rs

Thanks

Regards
Pravin gavle.
[protected]

Emp no: 40001546
Emp name : senthilkumar radhakrishnan
Policy holder : goodrich aerospace services pvt ltd (Utas)
Maid : [protected]
Insurer claim no :
Insurer member id :

Claim number : 18000182

Even after submitting all the documents, mediassit denied my claim. I dont know the exact reason for claim denied. Please process my calim as soon as possible.

I have submitted all the documents requested by mediassist.

Claim - [protected]c[protected]

I raised a complaint to medi assist but there is no proper solution or response even though a communicated to a representative through the number [protected].

Complaint no: 5554289

I have continuously getting mail regarding to submit a hard copy of already submitted bills.

Hard copy of said receipts of rs 30165 & 3836 has been submitted to mr praveen (Representative of medi assist at capgemini) on dec 12th. Hereby i attached the softcopy of submitted hard copy of receipts to mr praveen. I think he has misplaced or lost somewhere so because of irresponsibility from mr praveen everything is lagging and pulling back the credibility of mediassist.

So i request for immediate solution for the same.

Another matter is they are asking original investigation report of various diagnosis but it is not a right thing to submit those documents to medi assist because these documents are kept for future reference. There should be a solution for this matter rather than submitting originals of all diagnosis.

Claim#: 96280072
I had raised the above health insurance claim in the month of june. As of now, there is no update on the claim status. Whenever i call the helpdesk team, all they say is this has been already escalated and in 10 days they would be processing the amount and they have been kept repeating the same to me for past 2 months. Its been 8 months so far and i don't understand how much more time it is going to take to process as all the documents are also submitted 7 months back.
I kindly request the team to kindly look into this issue on high importance and do let me know the status.

Hi,

This is gokul v,
Emp id : 12963
Ma id : [protected]
Claim id : 18527080

You are requested some documents on 18th dec 2018 to process my claim.

I also submitted those documents via blue dart on 20th dec. It is delivered on 21st dec 2018 at medi assist bengaluru.
(Waybill no : [protected])

After that i didn't get any update for next 10 days. But, certainly i got same mail on 30th dec 2018. You are still asking those documents even i submitted.

3 or 4 times i called medi assist help desk regarding this. But still i didn't get any update. I already put mail also, but i didn't get any update for that mail as well as previous ticket number.
(Ticket number : 5535353)

So kindly check and update the actual status of my claim.

I had admitted in fortis hospital from 25/9/18 to 29/9/18 for prostate gland operation considering oriental policy no-313102/48/2018/4073 &ma id-[protected]. My total bill is rs 75506/-& rs.52000/- was sanctioned as cashless facilty during oeration by medi assist. Remaining balance bill rs 23506/- was claimed on 5/10/2018 vide claim o[protected]. Claim status is shown as "information awaited" for 2 and 1/2 months. While i asked to medi assist by phone, they replied the bill will be sanctioned after completion internal enquiry. Please settled bill of rs23506/- as early as possible

Hi, to whom it may concern, this is not the way to handle your customer complaint. I have neen waiting since 5 month despite of my claim has been approved. But payment is not done its been delayed. Claim id[protected].

The complaint i am writing will also not be adressed in at proper time. It way too frustating on waiting such long and receiving extended date.

Please inform me if i am getting or not? Waiting for the response

Sir i have sent one reimbursement claim for the amount of rs. 70841/-on 17/10/2018 through corporation bank (Pad) zonal office kolkata. And i have received the tracking number kol00088251 on 30/10/2018. Sir i have all the original documents on 17/10/2018. But suddenly your department has demanding the original money receip of these documents which i have already submitted in earlier. Sir this is very unfortunate to say that after two months your department has remember me that, these original documents are necessary to settle this claim. Sir it is very surprised that after sending all the original documents again your department has demanding from me. Sir after two months where i should get these original documents in now. There for sir i request you to see the matter and solve the problem as earliest.
Regards sujit dutta.
Corporation bank
Rampurhat branch (3186)
West bengal

Hi.. I have submitted all the original bills for a claim. Recently my father again admitied in the hospital and doctors asking me to show the previous investigation reports. But my bad luck i dint taken any duplicate copies of the documents. Now i don't have any documents to show the doctor. I requested mediassist to help me to get soft copies since from last 30 days. No one is responding on my mails. Please help me to get the soft copies

Claim no 17321162 has been approved on 22.8.2018, but amount not credited till date Rs.17400/-. Its 120 days over but no response received from medi assist team, no SMS or mail received regarding delayed of claim settlement.
Customer care officer always told to wait 10 days in every time. but 120 days enough time to settled a claim, So register my complaint & solved on urgent basis.

I am retired employee of bank of india. Till date ihave not received ecard. Also i am unable to download the ecard to get the benefit of cashless treatment. My wife is suffering from harnia, dr. Advised for operation. I visited the dinanath mangeshkar hospital for operation. They require ecard for cashless facility. Pl advice us how i download the ecard. My earlier email id has been blocked by bank my new email id is - [protected]@gmail.com

Respected sir,

Good afternoon!!

Help!!

This is inform to you below claim 1.7yrs compleatd but still not settled...

I request you to please support for the settlement for below issue my claim was not settled our end all orginal discharged paper submitted to mediassist.

Again i humble request to you please help me and settled.

Claim id: 14320133

Claim id:

14320133, reimbursement

Claim amount:

Rs.11250/-

Approved amount:

Rs.0/-

Admission date:

17-mar-2017

Claim received date:

17-apr-2017

Claim status:

In progress

Discharge date:

19-mar-2017

Hospital name:

Guru kripa jagrati hospital and research centre pvt ltd

Regards
Vinay shukla

Hi friends,

I have submitted all the original documents proofs and one of the document they have lost from their side and i have all the proof that i have sent the original.

Now they don't have any answer for that.

Simply they don't want to reimburse the money. Guys never trust this insurance company you will not get your claim money or reimbursed money.

Better go for some other insurance company.

Regards,
Subramanian

Sir, i am claiming my mother's domiciliary treatment every month and doctor prescribed her for humatrope inj. When i send the claim for oct-18 they insert a query that it is not prescribed in prescription, when i again send them the prescription copy they asked for clarification that why doctor prescribed you this inj. When i provide them the doctor's clarification again they asked for the report that how much growth hormones are generated. They are harassing by asking such querries. Plz look into the matter.

My name is j. Rabeek am working in computer age management services pvt ltd, coimbatore, my medi assist id : [protected] and my emp id : 2861. This is the complaint about not updated my wife details in medi assist insurance. I already submitted all details to hr department but not added... Please do asap...
My spouse name : jesna

Age : 28

Date of birth : 09.08.1989

Date of marriage : 23.06.2018

Myself i am mr shridhar bhavanishankar kanchugar staff of bank of india belgaum branch has updated the name of dependent in medibuddy portal but it is not showing in the list of beneficiary names in the medibuddy apps. Therefore their names are also not reflected in ecard. Kindly guide me the procedure to update the names in the portals. Dependet name sneha shridhar kanchugar is my wifeher name last year i updated but this year when policy is renewed in october 2018 i can not see her name portal please guide me

I am calling to medi assist customer care no. [protected] more than 30 times, i just wanted to intimate as i am hospitalize (Instimate time is 24 hour). Medi assist helpline no. Is too bad. They are saying that "all are agent are busy with another call" while calling though [protected] if my claim will not proceed through medi assist, so i will go to the next level.

Thanks & regards,
Vivek gulhane
[protected]