Medlife Complaints & Reviews

Order no- OR1335EPAOO1A
I placed the order for Tab Rocaltrol 60 tabs along with other medicines for Mr. Prasanna Jat and paid online. Now I get a extra ₹1060 pending amount and 60 tabs of rocaltrol has been added extra which was not even mentioned in the prescription! Also charged me 40 rs extra for god knows what. When asked to help mr ashish kothari was rude and plainly asked me to pay the extra amount. Y should I pay for a mistake of the company? Please help.
Thanks

Worst experience... I placed an order on the 15th of july and received them after a delay of 7 days on 23rd july. After paying almost 7k, to my horror, on checking the medicines, i found out that someone else's order was delivered to me. When i spoke to the delivery guy, he said to contact medlife which i did immediately. It's the 25th today, and i have not received any response. I called customer service and they said, it will take another 48 hrs to get it picked up. God knows when will i get the correct medicines. It happened like this last 2 times also. I ordered on the 25th may, even after 15 days, there was no order delivered and i had to cancel. Again on 11th june, when i ordered and it was not delivered on time, i had to cancel again. For god's sake, these are medicines, question of life and death for someone.

Good morning

I placed request for return medicine for the order id - or6604tka-005a on 21.06.2019 which was delivered to me on 29.05.2019, after several followups executive picked on 28.06.2019 and the same was updated in your system on 09.07.2019 after long time by calling in customer care but still i am not getting refund for the above mentioned id.

This is not my work to update in your system, why your team is not working on my order, for this i call in your customer care number more than 10 times for this particular order.

When i placed a new order then it will be delivered within 2-3 days but when i placed request for return then your team may took more than one month to process my refund.

Kindly do the needful asap.

Thanks

Puneet (On behalf sonam)
Mobile - [protected], [protected]

I have ordered few critical medicine on 14 july 2019 and 16 july 2019 on behalf of mr. Ashish kumar talapatra, [protected]. But it's very embarrassing that constant msg of delivery date and amount is being changed. While did not got medicine as well. After contact they are providing a date for delivery which is over by now but not yet received medicine s.

These medicines are for a critical patient and it's already 1week over without medicines. If this delay continues and affect patient's health status who will be responsible for that.

Please intervene and process the delivery soon.

Regards

I herewith appeal for delay in delivery of medicines to sri. Ramana apparao konathala from anakapalli - 531002 through registered mobile no. [protected]. The medicines orders on 17th july and the cost of the medicines rs. 1147.50 paid on the same day. Every day awaiting for the medicines for heart patient. Continuously pursuing about the delivery.
Out of the two orders one pack is delivered for rs.155.81. Several times we are asking for delivered status with customers care about the 2nd pack which was not reached me even on 22nd.
If the medicines are not available, you can cancel my order and remit back my amount rs. 1147.50 to my hdfc bank under intimation to me as i am going to purchase in local medical shop or make the pack delivered urgently.
The abnormal delivered of heart patient medicines resulted negatively.
Thanking you,
K. R. Appa rao,
Thanking you

Its been 48 hours and I haven't received any updated on my order payment issue.
I am getting the delivery folk at my doorstep, saying its cash on delivery. Is this how your firm handles client issues?
How can delivery be possible if a ticket is pending for an order payment issue?

This is my last order with medlife, highly disapppointed with your services and client management . I am going to advice even my friends to never use MEDLIFE .

Worst Experience!!!

I need an immmediate update and this issue resolved, ASAP

Proof : i have multiple call recording by various medlife employees giving false promises and their supervisor (Name : ronak) as well.

I also have attached message confirmation gor banks debit message, mobikwik transaction id confirmation, medlife order id[protected] confirmation message all above was done on 6th july 2019 and order cancelled message from 8th july 2019.

Issue :
I had booked the service on 6th july 2019 for medlife kushal comprehensive 2 and service was scheduled for 7th july 7.00 am. But once they received the money through mobikwik wallet the service guy didn't show up to deliver the service, hence they requested to reschedule and promised that the guy would come to deliver the service on 8th july but after rescheduling again the service guy didn't show up. Hence i decided to cancel the service and requested appointment cancelation and refund. They have sent the cancelation message on 8th july itself and promised that the money will be created to the account by 11july. Which was not refunded and again promise to wait 3 days, since 11 july my family has made multiple calls (I have call recording of the same) but only false promise and the money is not refunded.

Would urge you to kindly looking in this issue on priority base and provide solutions and justice as per the consumer court law.

Thank you

Sincerely,
Sunita

My mobile no. Is [protected] i booked two lab test by their android app on 11 july and paid by online rs.949+rs.499. Due to their executive mistake i have cancelled that test on 12 july. I have give three request in last one week for my refund but no payment credit in my account. I want strong action with 1 lac rs. Claim on medlife sohat a lesson should be given to medlife.

I have ordered on medlife on 15th july, 2019. (Order no: #or1250gra-001a)

After 3 days, without any concern, they cancelled my ordered, saying the reason that the stock was not available. They should tell me at the time of order that the stock was not available. So they have used my money for three days and after refund, bank will give credit after 7-14 days. Meanwhile my money got stuck for more than 15 days. I could order on other website no sale period, but due to their pathetic service, i have to buy at higher rate now on other website.

Second thing is their customer executive was so rude. They cancelled the order by own and they don’t have politeness and also not ready to listen me at all. Very very bad experiences.

Good morning

I placed request for return medicine for the order id - or6604tka-005a on 21.06.2019 which was delivered to me on 29.05.2019, after several followups executive picked on 28.06.2019 and the same was updated in your system on 09.07.2019 after long time by calling in customer care but still i am not getting refund for the above mentioned id.

This is not my work to update in your system, why your team is not working on my order, for this i call in your customer care number more than 10 times for this particular order.

When i placed a new order then it will be delivered within 2-3 days but when i placed request for return then your team may took more than one month to process my refund.

Kindly do the needful asap.

Thanks

Puneet (On behalf sonam)
Mobile - [protected], [protected]

I had ordered medicines worth 1495.55 from medlife international, noida on 15 july. And paid the amt. Th. Pay pal vide transaction i. D. 1xw28069kg5522o3 p, but unfortunately igot a courier on 18july asking payment for it. But as i had already paid for it. So the courier returned with it. Now i am without meds. For which i relied on this firm which seems to have no coordunation within their own divisions.
Well now i want my miney back. As i dont' want bying from illmanaged coy.
Pls. Get my money refunded to my a/c.
Upendra sharma

Dear team,
I would like to inform you that my order id-or5658zja-005a patient bill name smita dey (Mr apu maity delivery agent mobile no-[protected]) their total order qty is 50 but i have received 35 one (Cobadex czs contains of 15) strips shortage (Attached invoice). Please arrange to refund my balance payment or medicine whatever is possible asap already complain your customer care. But sorry to say such type of service i have to say very unassuming service.

Regards,
Sanjoy dey
M-[protected]

My name is anushka and my order id is or5664yca-011a. I placed my order on 13th of july 2019, today is 16th of july and i was supposed to receive my medicines today. I called the customer care service and they told me that they aren't able to procure a medicine (Novorapid 100u penfill) which is a type of insulin commonly available at almost all pharmaceuticals. They never deliver on time and make the excuse of non-availability of medicines. I, as a consumer who suffers from type 1 diabetes, cannot afford to risk a single dose of insulin as it can lead me to direct hospitalization but medlife's team does not take this seriously. This is the 4th time i'm facing this issue with them.

I pradip gugle placed medicines online order on 10 th july to medlife. My order id is or0728zqa-001a in the name of shilpa gugle and mobile no is [protected] of my wife. My mobile no is [protected]
There is confirmation call from doctor on 11 th july morning
I made all payment on 11 th july. Medlife given assurance that within 24-48 hrs from order medicines will be delivered to me. Today is 15 th july and its 10 pm now. But till today no any delivery from medlife or call or messages. Really it takes 5 days for delivery. If so why u had not mentioned this on website. Why u are giving fake assurance to the customers. Who is responsible if medicines not received in time. It is not a cosmetics ordered or entertainment products.in a todays online e commecre market is only medlife is there? There are many companies. But for good discount i place order to medlife. And it was a big mistake i did. I request for strict action against company and compensation for delay in medicines delivery.

I have ordered 60 nos qty of ginkocer tablet against order no. Or5830bq-008a on dtd 4 07.2019, i have received the order on dtd 10.07.2019

But i have received only 40 tablets of ginkocer. Same time i have inform to customer care but till date i m not getting solution from your side.

Also as per the invoice of the bill as per batch details in one of the batch no in which 30 qty is mentioned is not delivered.

I have called many times to customer care but there is no respond.
Please confirm are you refunding my money or not. Or i rise my complaint to consumer court.

Act internet issue @ medlife begur branch. We had raised a complaint regarding the act internet down issue on 28/06/2019. Here is the complaint no: (Sr[protected]. And till now we didn`t get any solution. Today (09/07/2019) we contacted act customer support again. So they told the complaint raised by us have been closed by act technician. So we had reopened it. Without informing us they simply closed the complaint. We have a lot of work pending. If this continues how a customer can do their process.

Act tollfree:- [protected]

I am not at all satisfied with this company's service. Why this company is allowed to function. I had ordered and instructed on 4th july for medicines also sais whtever is available deliver bu instead of 48 hours delivery they messaged me on 8th we do not have one medicine. They said on 8th will deliver within 24 hours till 9 th july 2019 till 11 a. M. Not delivered. Telling will deliver on 12th not confirmed

On July 2, 2019, I booked an order, namely - Asomex AT 2.5 MG, Sartel 40 MG, Geminor M1, & Geminor M2 as regular diabetes and hypertension medicines for my 73-year-old aged mother via the Medlife mobile website. Three days later, their delivery boy hands over a package, which my mother opened to find the following discrepancies -

1. Instead of Asomex AT (2.5 MG), which is a higher strength Systolic BP controlling medicine, Asomex 2.5 MG got sent.

2. Asomex 2.5 MG had INR 83 printed as the M.R.P. and yet, these conniving frauds charged INR 158 on the actual bill, which is the cost of the originally ordered Asomex AT.

3. In place of Geminor M2 (plain) these dim-witted dunces delivered Geminor M 2 (Forte) that is a higher strength dosage.

Despite registering a formal complaint, both through their email - [protected]@medlife.com and by calling their customer care number[protected] on Saturday, dated 6.07.2019 and being assured an immediate replacement on the same day, nothing has happened till date. Frequent email reminders are to no avail, too.

In medicine, pharmaceutical businesses, online or physical ones, are an extension of the hospital, constituting as the integral cog in any nation's healthcare sphere. Any lackadaisical misdemeanour or even a slight misjudgement shall prove fatal. In this case, there's not merely sheer medical negligence, but a brazen sense of infallibility etched deeply within these high-flying start-ups that tweak to usurp a country's law as their patrimony.

Unless we stand up as united to highlight the deception, misrepresentation, and connivance of such nefarious element within our society, the very notion of community or nationhood will lay shattered in specks smaller than grains of sand on a desolated Island.

I have ordered medicines on 2nd July. Those are for my Wife and my mother. We had stock of those medicines for two days. With the hope that Medlife usually deliver one or max two days post order.
But I have not received any confirmation on the order till 4th July. I called customer care after tried so many times. Then realized they have not taken the order yet. They said we will take the order now and deliver can happen on 6th July. But 6th July was holiday for our company (its a saturday most of the companies not working in bangalore). So i asked them is it possible to deliver to my home address which is in Hosur. They said they can do that. 7th July was the committed date.
I got a call on 6th July saying on non availability of one medicine and remaining 7 medicines will be tried to delivered on 7th July.
But we didnt get any confirmation on delivery till evening of 7th July. Then we called again. They have connected to customer order complaints. After listened our critical requirement of the medicines Mr.Edward confirmed and ensured that the medicines will be delivered 8th July morning by 10 am.
But we didnt get as promised. Again i called customer care today morning, again explained the same story to someone and she tried to connect customer complaints but said all were busy!!! (it seems you are getting many complaints only) She said she will arrange a call in an hour. But i didt get any call right now.
This is not at all fair in playing on patient's life.
Customer care persons are not trying to solve the issues but only sitting there to connect the calls to complaints person. That too not able to do because all are busy in getting complaints!
Am very much disappointed on all these irresponsible process. Finally cancelling my orders.
I request you people pl dont mention approx delivery dates in the app (like '7 to 10') it shows your inability of delivery process. All the other online platforms are mentioning a date of delivery and delivering it before the committed timelines.
Also the tablets are easily available even in the small stores. I wonder how come your big network tree not having one tablet!
And if someone requesting and asking you for the fast delivery pl consider it as an emergency and try to do deliver on time. Its not like other house hold products. Its a medicine. Pl keep that responsibility in mind always.
And dont give false commitments if you are not capable of keeping timlines as committed.

Hello

Maine 1 July 2019 ko Medlife se 7 medicines order kari thi, meri medicines mujhe 4 July 2019 ko mili. Kyunki mai out of station tha to mai us din apni medicines check nahi kar paya, jab mai agle din lauta yani 5 July 2019 ko to maine apni medicines ka packet khola aur jab mai medicines check karne laga to maine deakha ke meri ek medicine jiska naam VYAMADA 100 hai uski 2 strips missing hain aur invoice me us medicine ki 4 strips ke paise yani rs. 4529.95 add the, yani mujhse pure 4 strips ke paise liye gayen hain lekin mujhe sirf 2 strips he bheji gayi hai jo ki sirf rs.2264.92 ki hai.

Jab maine medlife ke customer care pe compliant ki to unhone mujhe ye keh diya ke, apne 24 hr ke andar complaint file nahi ki hai to ab kuch nahi ho sakta .

Kuch problems ki wajah se mai out of station tha aur isiliye mai 24 hr me na he medicines check kar paya aur na he complain file kar paya.

Kripya kar ke VYAMADA 100 ki 2 strips ka paisa wapas karen ya medicine ki 2 strips mujhe bhejen.

NAME- Meesum Hussain
Email-mirza.[protected]@gmail.com
Order ID-OR3223OX-013A