| Address: Patiala, Punjab, 147201 |
| Website: www.micromaxinfo.com |
The complaint is regarding the pathetic consumer service of micromax. I had encountered issues with my micromax canvas knight A350 and reported it to the customer care center at Patiala on October 1, 2015. I was asked to leave the phone there and wait for a call in 10-15 days. On November 9, 2015 i received a call from them, to take back my phone. inspite of the delay and poor service I adjusted hoping that my phone would now work well. to the contrary, the phone i got back was in even worse condition compared to what i had submitted to them on 1.10.15. my new phone was transformed into a device full of scratches here and there.the camera was also found to be functioning in reduced quality.All in all, my phone was better off before i had reported to the customer support. On inquiring about the cause, i was told to consult the company my-selves and was further told that they had no claims in this regard.I refused to take back my phone because of its bad condition So am attaching the job sheet with this. i went there to resolve my issue not to get more problems. Thus, i request you to please take appropriate action against them and get me a replacement as soon as possible.
Micromax Informatics customer support has been notified about the posted complaint.
jobsheet number:- N[protected]. jobsheet date:- 13/07/2015.