Micromax Informatics Complaints & Reviews

I have purchased a micromax 32 aips200hd 81 cm hd ready television on 24th oct. 2015 online from snapdeal, which was received on 28th oct 2015. There was an offer of free extended warranty of 24 months with 12 months warranty. Now when i am trying to register for the EW there is no response from micromax. I am not getting any callback after so many messages. they are not even attending the customer care number.

Sir/Madam,

I had purchase Micromax Max Canvas Spark Q380 in Snapdeal just Rs. 4999/- delivered from dtd. 12/7/2015. As on dtd.

All mobile related problem as noted below:

Day 1: After 10 days it was arrived some issue such as automatically stopped to work and shutdown and can't Start once again. Next day i had visit from my nearest micromax CSD inspection (104 Sri Arabindo sarani, Hatibagan More kolkata-700 006), the problem was fixed the same day.

Day 2: After two days later it was arrived same problem. They had told me we will take your mobile for observation(15 Days) and change the battery. After 15 days i had get my mobile running like before.

Day 3: After 5 days later the same problem was arrived once again i had visit your CSD inspection your relationship officer was told me we will send your mobile from HO Delhi for repair. After 10 Days i got my mobile and run like before.

Day 4: 06/9/2015 Day a new problem was arrived auto rotation cannot done if rotate can not goto the privious form, take picture after saving picture show in reverse rotation back cover also not locked properly etc. Once again i'm visit today they had told me same like day 3 they and some PCB issue need 20 days for repair.

Current Job sheet no: E[protected] Date: 08/09/2015

More than 1 month my mobile in your service centre.

Till date i'm not take any call with this mobile. im Just 24 days use that mobile.

It is my request weather you refund or replaced i can't cooperate with you because its not a first time more trice times. I hope i will get a positive reply from your end.


Regards,
Rajesh Majumdar
[protected]

Dear sir What is your reply. self-going on sending mails to you, but no one is responding. I think Micro max is not having proper experienced back up team to solve this type of problem. One day you all have to reply officially. I have started action against MicroMax. Reply immediately and also kindly advise your service centre to hand over my set without change of any spare parts. Am not told to repair the same in extra cost. Advise concern immediately to return the my mobile set as it is (without do any repair work. am not interested to pay anything)and confirm. Thanks/ Regards R.Ramanathan, Manager, L&T Hydrocarbon Engineering Limited CRR Centre 4th floor, Mount Poonamalle Road | Manapakkam | Chennai – 600 089 | Tamilnadu | India. Landline No :[protected] Mobile No: +[protected] From: Ramanathan R Sent: Monday, November 02, 2015 9:49 AM To: [protected]@wdspl.co.in; '[protected]@micromaxinfo.com'; J Parameswaran (j.[protected]@micromaxinfo.com); Bharat Chandra (bharat.[protected]@micromaxinfo.com); sanchli.[protected]@micromaxinfo.com Cc: '[protected]@lntecc.com' Subject: RE: Micro Max A 102 (IMEI [protected]/2815) awaiting reply From: Ramanathan R Sent: Saturday, October 31, 2015 10:29 AM To: [protected]@wdspl.co.in; '[protected]@micromaxinfo.com'; J Parameswaran (j.[protected]@micromaxinfo.com); Bharat Chandra (bharat.[protected]@micromaxinfo.com); sanchli.[protected]@micromaxinfo.com Cc: m.[protected]@micromaxinfo.com; '[protected]@lntecc.com' Subject: FW: Micro Max A 102 (IMEI [protected]/2815) Dear Sir Every day morning am expecting your reply. But no response from your end. Kindly note this mobile is purely my property. Why you are keeping with you & your people are at all solving customer’s problem. There is no meaning of keeping on hold my complaint. I never expect from Micromax like this act, as a Micro Max is a Global Company is not solving small problem of customer’s. Kindly try to solve the same immediately. Am really disappointed about Micro Max team service. Please look & clear the above said without further delay before today COB. If my problem continues I will share my experience to my colleagues through my company portal and also will send all hard copy of our communication to your below mentioned top management team through registered Post. Kindly once again note, am sure & promise I never done any mistake like liquid damage (because am using Car to office and other works). That’s why am fighting with Micro Max. Am also working in Corporate office (L&T). Am not interested to make foolish to your Company. Because of real problem only am going on pugnacious. Paying of amount is not a problem (INR 2500). we want honesty. hereafter self will not send any e mails to you and I will act as per my company’s legal Department advice. If you feel I have done any mistake in this regard kindly regret. This is my final request. I hope this time will get solution from Micro Max. (I had complaint on 13th August 2015). Thanks/ Regards R.Ramanathan, L&T Hydrocarbon Engineering Limited CRR Centre 4th floor, Mount Poonamalle Road | Manapakkam | Chennai – 600 089 | Tamilnadu | India. Landline No :[protected] Mobile No: +[protected] From: Ramanathan R Sent: Friday, October 30, 2015 9:28 AM To: [protected]@wdspl.co.in; m.[protected]@micromaxinfo.com; '[protected]@micromaxinfo.com' Cc: J Parameswaran (j.[protected]@micromaxinfo.com); Bharat Chandra (bharat.[protected]@micromaxinfo.com); sanchli.[protected]@micromaxinfo.com Subject: RE: Micro Max A 102 (IMEI [protected]/2815) Dear Sir Awaiting your reply R.Ramanathan From: Ramanathan R Sent: Thursday, October 29, 2015 9:57 AM To: [protected]@wdspl.co.in; m.[protected]@micromaxinfo.com; '[protected]@micromaxinfo.com' Cc: J Parameswaran (j.[protected]@micromaxinfo.com); Bharat Chandra (bharat.[protected]@micromaxinfo.com); sanchli.[protected]@micromaxinfo.com Subject: FW: Micro Max A 102 (IMEI [protected]/2815) Dear Sir Am waiting for your reply from yesterday. Still am not received same. I know Micro Max is a one of the leading company in India. Even though why your company is not supporting to customers. We feel this is one type of harassment only. Kindly request you to look in this matter personally and solve my unpretentious problem immediately without further delay. Please note self-had made complaint on 13th August 2015. Thanks/ Regards R.Ramanathan, L&T Hydrocarbon Engineering Limited CRR Centre 4th floor, Mount Poonamalle Road | Manapakkam | Chennai – 600 089 | Tamilnadu | India. Landline No :[protected] From: Ramanathan R Sent: Wednesday, October 28, 2015 4:00 PM To: '[protected]@wdspl.co.in' Subject: FW: Micro Max A 102 (IMEI [protected]/2815) Dear Sir Kindly refer tailing mail, self made complaint on 13th August 2015. Still my problem was not solved. Am working in corporate office (L&T Chennai), my set was not damaged due to water. it is purely manufacture problem only. Now my set is ready to deliver, but they are asking charges. Kindly look in this matter and clear my problem as I wrote earlier in mail as special case (so many mails) and advise concern to deliver the same with out any charges. (Purely it is under warranty only. Your co operation in this regard is highly appreciated and send reply before COB of today. Awaiting for your reply. Thanks/ Regards R.Ramanathan, L&T Hydrocarbon Engineering Limited CRR Centre 4th floor, Mount Poonamalle Road | Manapakkam | Chennai – 600 089 | Tamilnadu | India. Landline No :[protected] Mobile No: +[protected] From: Ramanathan R Sent: Wednesday, October 28, 2015 3:41 PM To: 'M Soundarapandian'; '[protected]@micromaxinfo.com' Cc: J Parameswaran; Bharat Chandra Subject: RE: Micro Max A 102 (IMEI [protected]/2815) Dear Sir Thank you for your reply after long time. I really discharged and surprised after seeing your mail. For this charges only self-had made complaint on 13th August 2015. This is under warranty only. Your reply is not at all acceptable. If you are not waiver this amount means, kindly hand over the set as it is and advise. I will take up this matter officially. Am expecting your reply by today COB. After that only I have to take further auction and also will send the hard copies to your top management by register post. Thanks/ Regards R.Ramanathan, Manager, L&T Hydrocarbon Engineering Limited CRR Centre 4th floor, Mount Poonamalle Road | Manapakkam | Chennai – 600 089 | Tamilnadu | India. Landline No :[protected] Mobile Phone: +[protected] From: M Soundarapandian [mailto:m.[protected]@micromaxinfo.com] Sent: Wednesday, October 28, 2015 1:56 PM To: Ramanathan R Cc: J Parameswaran; Bharat Chandra Subject: FW: Micro Max A 102 (IMEI [protected]/2815) Dear Ramanathan Sir, For your Kind information pls pay the service charges and parts consumed charges. Service charge-Rs250 LCD charges-Rs2310 Regards, M.Soundar From: Bharat Chandra Sent: Wednesday, October 28, 2015 1:38 PM To: M Soundarapandian Cc: J Parameswaran; Sanchli Aggarwal Subject: RE: Micro Max A 102 (IMEI [protected]/2815) Hi Soundarapandian, You can ask service centre to let go the service charges and take the parts consumed charges. Regards Bharat Chandra From: M Soundarapandian Sent: 28 October 2015 12:50 To: Bharat Chandra Cc: J Parameswaran ; Sanchli Aggarwal Subject: FW: Micro Max A 102 (IMEI [protected]/2815) Dear Bharath, Any update?? Customer continuously call to me….. Regards, M.Soundar From: M Soundarapandian Sent: Tuesday, October 27, 2015 1:41 PM To: Bharat Chandra Cc: J Parameswaran; Sanchli Aggarwal Subject: RE: Micro Max A 102 (IMEI [protected]/2815) Dear Bharath, For Below Handset is ready condition only (out warranty –water lock in LCD connector, so LCD changed and informed customer also) But customer not paid the amount for out warranty, he want free of service, so handset hold on service center, pls suggest for out warranty service, service center spend Rs 2200. Regards, M.Soundar From: Bharat Chandra Sent: Tuesday, October 27, 2015 1:06 PM To: M Soundarapandian Cc: J Parameswaran; Sanchli Aggarwal Subject: RE: Micro Max A 102 (IMEI [protected]/2815) Hi Soundarpandian, Kindly close this case on priority as customer is writing us again and again. Regards Bharat Chandra From: Bharat Chandra Sent: 15 October 2015 13:25 To: M Soundarapandian Cc: J Parameswaran ; Sanchli Aggarwal Subject: FW: Micro Max A 102 (IMEI [protected]/2815) Hi Soundarpandian, Please check below mentioned case and resolve it on priority. Regards Bharat Chandra From: vikram [mailto:[protected]@wdspl.co.in] Sent: 15 October 2015 11:52 To: Bharat Chandra Subject: FW: Micro Max A 102 (IMEI [protected]/2815) Please find the attached file Dear Sir As per your Territory service manager Chennai Mr. Soundar advise, self-went to Micromax service centre M/s Deprosys Technologies T-Nagar Chennai and handed over the mobile set on 10th Oct 2015. After inspection they told same story and issued Job Sheet No.( Job Sheet No. N[protected] (copy attached). After that I informed everything to your Territory service manager Mr. Soundar, he said wait up to Monday, I will send e mail to Micromax office and get it clear for repair. yesterday I called Territory service manager, this time he said please send your Job sheet copy to Customer service and explain your visit. Really am upset how many days still you will make me foolish. Kindly reply and advise concern to repair the same immediately without further delay. Thanks/ Regards R.Ramanathan, L&T Hydrocarbon Engineering Limited CRR Centre 4th floor, Mount Poonamalle Road | Manapakkam | Chennai – 600 089 | Tamilnadu | India. Landline No :[protected] Mail id:- [protected]@lntecc.com Thanks & Regards, VIkram This e-mail message may contain confidential, proprietary or legally privileged information. It should not be used by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. The recipient acknowledges that Micromax Informatics Ltd., is unable to exercise control or ensure or guarantee the integrity of/over the contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Micromax Informatics Ltd. Before opening any attachments please check them for viruses and defects. From: Ramanathan R Sent: Wednesday, October 14, 2015 6:15 PM To: '[protected]@micromaxinfo.com' Subject: FW: FW: Micro Max A 102 (IMEI [protected]/2815) Dear Sir As per your Territory service manager Chennai Mr. Soundar advise, self-went to Micromax service centre M/s Deprosys Technologies T-Nagar Chennai and handed over the mobile set on 10th Oct 2015. After inspection they told same story and issued Job Sheet No.( Job Sheet No. N[protected] (copy attached). After that I informed everything to your Territory service manager Mr. Soundar, he said wait up to Monday, I will send e mail to Micromax office and get it clear for repair. yesterday I called Territory service manager, this time he said please send your Job sheet copy to Customer service and explain your visit. Really am upset how many days still you will make me foolish. Kindly reply and advise concern to repair the same immediately without further delay. Thanks/ Regards R.Ramanathan, L&T Hydrocarbon Engineering Limited CRR Centre 4th floor, Mount Poonamalle Road | Manapakkam | Chennai – 600 089 | Tamilnadu | India. Landline No :[protected] From: Ramanathan R Sent: Wednesday, September 30, 2015 11:23 AM To: '[protected]@micromaxinfo.com' Subject: RE: FW: Micro Max A 102 (IMEI [protected]/2815) I have sending all hard copy of e mails to your CEO & Higher officials. Kindly acknowledge the same. From: Ramanathan R Sent: Thursday, September 24, 2015 5:35 PM To: [protected]@micromaxinfo.com Subject: RE: FW: Micro Max A 102 (IMEI [protected]/2815) From: Ramanathan R Sent: Thursday, September 24, 2015 11:34 AM To: '[protected]@micromaxinfo.com' Subject: RE: FW: Micro Max A 102 (IMEI [protected]/2815) still am waiting From: Ramanathan R Sent: Wednesday, September 23, 2015 5:24 PM To: '[protected]@micromaxinfo.com' Subject: FW: FW: Micro Max A 102 (IMEI [protected]/2815) From: Ramanathan R Sent: Wednesday, September 23, 2015 11:17 AM To: 'Micromax Support' Cc: '[protected]@yahoo.com' Subject: RE: FW: Micro Max A 102 (IMEI [protected]/2815) Self really upset & disappointed with Micromax service. I have send so many e mails but am not get proper reply till now. I can’t live this matter, I will send e mails daily & also send hard copies of the same to your CEO & all Board of Directors by registered post daily through my company(Larsen & Toubro Limited) until my problem is solved. Today also I have speak with one of your customer care officer Mr. Chandan (8.00 AM 23rd Sep 2015), I explained everything but no result. Again am telling this is purely manufacture defect. You have to repair the same in free of cost. This is under warrantee only. Your back end team is not at all sending proper reply or contact me (+[protected]. ( I don’t think your back end team is working properly) Kindly note all hard copies of e mails going to Your CEO & Board of Directors daily. Kindly advise to service centre & send mails to them copy to me saying that it has to be repaired in free of Cost immediately without further delay. I want proper e mail or letter to service centre for repair the same in free of cost. Your co operation in this regard is highly appresiated. Thanks/ Regards R.Ramanathan, Manager, L&T Hydrocarbon Engineering Limited CRR Centre 4th floor, Mount Poonamalle Road | Manapakkam | Chennai – 600 089 | Tamilnadu | India. Landline No :[protected] +[protected] From: Ramanathan R Sent: Friday, September 18, 2015 5:14 PM To: 'Micromax Support' Subject: RE: FW: Micro Max A 102 (IMEI [protected]/2815) Dear Sir Waiting for your reply. Thanks/ Regards R.Ramanathan, Manager, L&T Hydrocarbon Engineering Limited CRR Centre 4th floor, Mount Poonamalle Road | Manapakkam | Chennai – 600 089 | Tamilnadu | India. Landline No :[protected] From: Ramanathan R Sent: Wednesday, September 16, 2015 3:00 PM To: 'Micromax Support' Subject: RE: FW: Micro Max A 102 (IMEI [protected]/2815) Dear Suchetha 1) Kindly go through first below mails from 13th August 2015 to 15th Sep 2015 then only you can understand my problem. 2) I had purchased Micro Max A 102 (IMEI [protected]/2815) phone on 06th Dec 2014 (Tax Invoice No: UTN 9859351). 3) My phone was worked well up to 11.08.2015, from next day afternoon onwards my phone display was not working. I have receiving Incoming calls and touch screen also working well. without knowing incoming phone no. am attending phone calls. Only thing is display is not working. 4) Then I rushed to service centre M/s Mobi Vision Old no:61 new No: 149, Kodambakkam High Road, T.Nagar, Chennai. They told this fault is occurred due to sweating. I surprised and laughed. Due to sweating mobile phone get repair? I told this is purely manufacturing defect only. At the time of purchasing they sold defective mobile to me. 5) Kindly note Am working Corporate office in Larsen & Toubro Limited, Head quarter Chennai as a Sr. Manager, and also am using always Car only. How sweating will come/ 6) My request is this is under warrantee period, you have to repair the same in free of cost. 7) as per customer care officer (like you) request, self went to above service centre in Chennai so many times, but they are not at all responding properly and not giving job sheet .(as per their statement this is out of warrantee) So I can’t go again to same place unless you should give proper e mail to me & service centre. Am already preparing all detailed documents and to send through our legal department (through Notary) to your top management shortly by registered post. If possible please solve immediately otherwise we will meet legally. This is for your kind information and records please. Thanks/ Regards R.Ramanathan, Manager, L&T Hydrocarbon Engineering Limited CRR Centre 4th floor, Mount Poonamalle Road | Manapakkam | Chennai – 600 089 | Tamilnadu | India. Landline No :[protected] +[protected] From: Micromax Support [mailto:[protected]@micromaxinfo.com] Sent: Wednesday, September 16, 2015 1:49 PM To: Ramanathan R Subject: Re: FW: Micro Max A 102 (IMEI [protected]/2815) Dear Ramanathan, Greetings from Micromax!! Reference to your ticket id- 48969 We would like to inform that regarding warranty of your device our service team can validate the same. However at the time of inspection if any physical/liquid damage or tempering found, the services will be on chargeable basis.So we requested you to kindly coordinate with them for the same. For service centre details you may visit the website: www.micromaxinfo.com or You can locate your nearest service centre by sending message to ASCCity Pin code to [protected] (*Charges Apply) For more Information on Micromax Products please visit our website : www.micromaxinfo.com. You can also reach our helpline number:[protected]Monday to Saturday between 07:00 am – 11:00 pm). Assuring you of our Best Services. Regards, Suchetha Micromax Care Team On Wed, 16 Sep at 9:54 AM, Ramanathan R wrote: Still am not received any reply. Immediately call me +[protected] From: Ramanathan R Sent: Tuesday, September 15, 2015 3:56 PM To: 'Micromax Support' Subject: RE: FW: Micro Max A 102 (IMEI [protected]/2815) From: Ramanathan R Sent: Tuesday, September 15, 2015 12:39 PM To: '[protected]@yahoo.com' Subject: FW: FW: Micro Max A 102 (IMEI [protected]/2815) From: Ramanathan R Sent: Tuesday, September 15, 2015 12:25 PM To: 'Micromax Support' Cc: [protected]@lntecc.com; '[protected]@yahoo.com' Subject: FW: FW: Micro Max A 102 (IMEI [protected]/2815) Dear Anamika If don’t knowing my complaint please don’t send e mail to me. Am not asked replacement now, am asking repair the same it is covered under warrantee. ok. Don’t say without study of trailing mails and also don’t say again to visit service centre. Last visit I had made on 7th Sep 2015. there One Mr Tilak customer officer, that fellow is not at all listening customer problem and also he is not issued Job Sheet no. also.(He is telling this is not covered under warrantee). This is my final explanation to you here after I will not call you. I register my case in consumer court on Micromax though my Legal department. Am working in Corporate Company (Larsen & Toubro Limited). Kindly call me immediately in my mobile no. +[protected]. From morning onwards am trying to contact customer care no[protected], but could not connected. Matter is going on very seriously. Any way I send all e mail hard copy to your corporate management by registered post through our legal department. Thanks for your support. Note: I will display my experience in Micro Max to our notice board and in our web site. Thanks/ Regards R.Ramanathan, Manager, L&T Hydrocarbon Engineering Limited CRR Centre 4th floor, Mount Poonamalle Road | Manapakkam | Chennai – 600 089 | Tamilnadu | India. Landline No :[protected] +91 [protected] From: Micromax Support [mailto:[protected]@micromaxinfo.com] Sent: Tuesday, September 15, 2015 11:56 AM To: Ramanathan R Subject: Re: FW: Micro Max A 102 (IMEI [protected]/2815) Dear Ramanathan, Greetings from Micromax!! Reference to your ticket id- 48969 We apologize for the inconvenience caused. We request you to visit the service centre and call us on our customer care number regarding the same. And also like to inform you that replacement is only available within 7 days from the date of purchase after the service centre finds any manufacturing defect. For service centre details you may visit the website: www.micromaxinfo.com or You can locate your nearest service centre by sending message to ASCCity Pin code to [protected] (*Charges Apply) For more Information on Micromax Products please visit our website : www.micromaxinfo.com. You can also reach our helpline number:[protected]Monday to Saturday between 07:00 am – 11:00 pm). Assuring you of our Best Services. Thanks and regards Anamika Micromax Care Team On Tue, 15 Sep at 11:28 AM, rama nathan wrote: FYI & action immediately. On Tuesday, September 15, 2015 11:02 AM, Ramanathan R wrote: After so many remainders my problem was not solved. So we will meet legally. Today am sending all hard copy of my e mail corresponding had with you, to your top management personals through registered Post. Thanks/ Regards R.Ramanathan, Manager, L&T Hydrocarbon Engineering Limited CRR Centre 4th floor, Mount Poonamalle Road | Manapakkam | Chennai – 600 089 | Tamilnadu | India. Landline No :[protected] +[protected] From: Ramanathan R Sent: Monday, September 14, 2015 10:29 AM To: 'Micromax Support' Cc: '[protected]@lntecc.com'; '[protected]@yahoo.com' Subject: RE: FW: Micro Max A 102 (IMEI [protected]/2815) Dear Sir Am really upset and regret to say regarding your support (Customer service), after one month also still my problem not yet solved. So I decided to take legal action with in day or two. Before that I will send all e mail copies in hard form to your below mentioned top management officials through our Company legal dept. by speed post today evening. Mr.Rahul Sharma Co-Founder, Chief Executive Officer and Executive Director Mr.Vineet Taneja Chief Executive Officer, Mr.Vikas Jain Co-Founder, Business Director Mr.Sumeet Kumar Co Founder, Director and Member of Audit Committee Anita Goel Chief Financial Officer and Company Secretary Kindly call me or reply immediately. My mobile is always in switch on only. Don’t say and don’t make foolish my mobile is not available. Thanks/ Regards R.Ramanathan, Manager, L&T Hydrocarbon Engineering Limited CRR Centre 4th floor, Mount Poonamalle Road | Manapakkam | Chennai – 600 089 | Tamilnadu | India. Landline No :[protected] +[protected] From: Ramanathan R Sent: Sunday, September 13, 2015 10:58 AM To: 'Micromax Support' Cc: '[protected]@lntecc.com'; '[protected]@yahoo.com' Subject: RE: FW: Micro Max A 102 (IMEI [protected]/2815) Dear Sir Please don’t make confuse / foolish again and again. Kindly try to understand my problem. Don’t send e mails without know my complaint. My case is going on last one month. on 7th Sep 2015at 10.30 Am I called from below mentioned service centre and told my problem what I have faced here. Customer care officer also talk to service centre person, even though that fellow was not accepted my and also not provided job sheet. This matter is very well knows your customer care officer(Mr. Ghulam).Please don’t cheat me again. I have already given time to you (up to 14.09.2015) if my problem was solved I will take legal action and send all old e mails to your CEO office also. I request to call me immediately +[protected]. Don’t tell my no is not reachable. Am waiting for your phone call. call me immediately. This is my final request if you are not respond properly then I will take legal action. Thanks/ Regards R.Ramanathan, Manager, L&T Hydrocarbon Engineering Limited CRR Centre 4th floor, Mount Poonamalle Road | Manapakkam | Chennai – 600 089 | Tamilnadu | India. Landline No :[protected] Mobile no: +[protected] From: Micromax Support [mailto:[protected]@micromaxinfo.com] Sent: Saturday, September 12, 2015 12:30 PM To: Ramanathan R Subject: Re: FW: Micro Max A 102 (IMEI [protected]/2815) Dear Ramanathan, Greetings from Micromax!! Reference to your ticket id- 48969 We would request you to share the copy of the job sheet of your device with us so that we can expedite a resolution for you on priority. For more Information on Micromax Products please visit our website : www.micromaxinfo.com. You can also reach our helpline number:[protected]Monday to Saturday between 07:00 am – 11:00 pm). Assuring you of our Best Services. Thanks & Regards, Sumit Micromax Care Team [protected][protected][protected][protected][protected][protected][protected][pr...⇄ On Fri, 11 Sep at 6:07 PM, Ramanathan R wrote: Dear Sir Good Evening In continuation with discussion self had about trailing mail on 07th Sep 2015 10.30Am to 11 AM. Kindly advise now what is to be done, don’t make me again foolish. ok. Kindly note self went on tour on 7thsep 2015 afternoon and returned on 10th Sep 2015 night only. that’s why am not able to send e mail immediately. your service engineer Mr. Tilak (M/s Mobi Vision Old no:61 new No: 149, Kodambakkam High Road, T.Nagar, Chennai). he is not interested to hear customer’s statement and he treating me as a simple man. Money is ours not that fellow. kindly advise him how to behavior with customers otherwise you will loose customers and that fellow will get proper treatment. I never live this matter, I called u from his service centre what he is discussed with u, I don’t know. there is no time for me to go to his shop again and again. Kindly advice when you are going to replace the my mobile or repair the same. I want final date from u otherwise call me +91 [protected] immediately. if you are not solve my problem on or before 14th Sep 2015, I will send e mails to your corporate persons and to start legal action through my Company. Kindly once again please note am working Corporate office as a Sr.Manager. Am waiting for your reply. Thanks/ Regards R.Ramanathan, Manager, L&T Hydrocarbon Engineering Limited CRR Centre 4th floor, Mount Poonamalle Road | Manapakkam | Chennai – 600 089 | Tamilnadu | India. Landline No :[protected] 91 [protected] [protected][protected][protected][protected][protected][protected][protected][pr...⇄ From: Ramanathan R Sent: Saturday, September 05, 2015 3:52 PM To: '[protected]@micromaxinfo.com' Subject: Micro Max A 102 (IMEI [protected]/2815) Dear Sir Good Afternoon Morning I have received your phone call, unfortunately am in the meeting & unable to attend the call. Sorry last 20days am in tour and tight schedule with our business. Kindly note by today or Monday( 07.09.2015) I will handed over my mobile phone to M/s Mobi Vision Old no:61 new No: 149, Kodambakkam High Road, T.Nagar, Chennai. Request you to inform & advise the same to above mentioned service Centre. This is for your kind information & record please. Thanks/ Regards R.Ramanathan, Manager, L&T Hydrocarbon Engineering Limited CRR Centre 4th floor, Mount Poonamalle Road | Manapakkam | Chennai – 600 089 | Tamilnadu | India. Landline No :[protected] +91 [protected] [protected][protected][protected][protected][protected][protected][protected][pr...⇄ From: Ramanathan R Sent: Monday, August 31, 2015 12:55 PM To: 'Micromax Support' Subject: FW: Micro Max A 102 (IMEI [protected]/2815) Dear Sir Kindly refer trailing mails and note, am in official tour, am not able to hand over my mobile phone to your customer service centre at the time. Next week I will do the same. This is for your kind information. Thanks/ Regards R.Ramanathan, Manager, L&T Hydrocarbon Engineering Limited CRR Centre 4th floor, Mount Poonamalle Road | Manapakkam | Chennai – 600 089 | Tamilnadu | India. Landline No :[protected] +91 [protected] [protected][protected][protected][protected][protected][protected][protected][pr...⇄ From: Ramanathan R Sent: Tuesday, August 25, 2015 10:52 AM To: 'Micromax Support' Subject: RE: FW: Micro Max A 102 (IMEI [protected]/2815) Dear Mr.Gulam Thank you for your immediate response over phone. As per yesterday discussion we had, self will hand over my mobile phone to Kodambakkam – Chennai Service Centre shortly. ( because am in the office. I don’t have time to go to service centre to hand over the same in duty hours. Your service centre will open only 10Am – 6.00PM. So I have to make time for that. Within day or two I will hand over the same to service centre as per your advise and share the Job request number to you. Thank you for your cooperation. Thanks/ Regards R.Ramanathan, Manager, L&T Hydrocarbon Engineering Limited CRR Centre 4th floor, Mount Poonamalle Road | Manapakkam | Chennai – 600 089 | Tamilnadu | India. Landline No :[protected] +[protected] [protected][protected][protected][protected][protected][protected][protected][pr...⇄ From: Ramanathan R Sent: Monday, August 24, 2015 11:19 AM To: 'Micromax Support' Subject: RE: FW: Micro Max A 102 (IMEI [protected]/2815) Neha, Micromax Care Team I have visited your service centre through Univercell, they told mother board is not working and also said water is there. Kindly note am using car to office am sure there is no water inside (No chance at all). Am not going to accept this. If water is there inside, how incoming calls are coming & touch screen is also working.(only display is not there) I had already send all details to you. am not have any job sheet no. because I had send the mobile to service centre through Univercell.(there only I had purchased my phone). You can check with my IMEI no with service centre Kodampakkam Chennai. So many e mails I had send to you, still am not received any proper reply. If you are not repairing the same in free of cost, I will write a letter / e mail to your CEO also. Am working in corporate office (Larsen & Toubro Limited, Chennai), we have legal department. Am expecting valuable reply from you immediately, otherwise I will discuss with our legal department for further action after sending letter / e mail to your CEO Mr. Vineet Taneja. If you want contact me please call any time in the below phone no. for further clarification. Your cooperation in this regard is highly appreciated. Thanks/ Regards R.Ramanathan, Manager, L&T Hydrocarbon Engineering Limited CRR Centre 4th floor, Mount Poonamalle Road | Manapakkam | Chennai – 600 089 | Tamilnadu | India. Landline No :[protected] +91 [protected] [protected][protected][protected][protected][protected][protected][protected][pr...⇄ From: Micromax Support [mailto:[protected]@micromaxinfo.com] Sent: Monday, August 24, 2015 10:46 AM To: Ramanathan R Subject: Re: FW: Micro Max A 102 (IMEI [protected]/2815) Dear Valued Customer, Greetings from Micromax!! Reference to your ticket id- 48969 We apologize for the inconvenience caused. We request you to visit the service centre and call us on our customer care number regarding the same. If there is any physical/liquid damage then it will not be covered under warranty For service centre details you may visit the website: www.micromaxinfo.com or You can locate your nearest service centre by sending message to ASCCity Pin code to [protected] (*Charges Apply) For more Information on Micromax Products please visit our website : www.micromaxinfo.com. You can also reach our helpline number:[protected]Monday to Saturday between 07:00 am – 11:00 pm). Assuring you of our Best Services. Thanks & Regards, Neha, Micromax Care Team. [protected][protected][protected][protected][protected][protected][protected][pr...⇄ On Sun, 23 Aug at 12:17 PM, Ramanathan R wrote: Kindly send your top management Contact address. From: Ramanathan R Sent: Saturday, August 22, 2015 7:37 PM To: '[protected]@micromaxinfo.com' Subject: FW: Micro Max A 102 (IMEI [protected]/2815) [protected][protected][protected][protected][protected][protected][protected][pr...⇄ From: Ramanathan R Sent: Saturday, August 22, 2015 7:35 PM To: '[protected]@micromaxinfo.com' Subject: Micro Max A 102 (IMEI [protected]/2815) Dear Sir Today I have received my mobile from Univercell after 12 days, They told mother board has to change. (as per customer service engineer from Kodambakkam Chennai). For that I have to pay Rs 4000/(four thousand). Am not have any job sheet because I had submitted my mobile through Univercell. Kindly confirm why I have to pay this. My set is under warrantee period. am expecting from u whether you have to change the mobile or repair the same in free of cost. am expecting your reply immediately. I had already send all details to you. Kindly check with Kodambakkam service centre Chennai, and do the needful without fail. Am waiting for your favorable reply otherwise kindly give me your superior contact nos. Thanks/ Regards R.Ramanathan, Manager, L&T Hydrocarbon Engineering Limited CRR Centre 4th floor, Mount Poonamalle Road | Manapakkam | Chennai – 600 089 | Tamilnadu | India. Landline No :[protected] +91 [protected] [protected][protected][protected][protected][protected][protected][protected][pr...⇄ From: Ramanathan R Sent: Sunday, August 16, 2015 12:50 PM To: [protected]@micromaxinfo.com Subject: RE: [protected][protected][protected][protected][protected][protected][protected][pr...⇄ From: rama nathan [mailto:[protected]@yahoo.com] Sent: Friday, August 14, 2015 6:22 PM To: [protected]@micromaxinfo.com; Ramanathan R Subject: [protected][protected][protected][protected][protected][protected][protected][pr...⇄ From: Ramanathan R Sent: Friday, August 14, 2015 4:03 PM To: 'Micromax Support' Cc: [protected]@univercell.in Subject: RE: Micro Max phone A 102 Dear Venkatesh With respect to trailing mail, At the time of purchase no one was informed us regarding replacement of mobile is available only week time from purchase date. We really surprised of your below reply. If any problem comes in mobile after couple of week time from purchase date, as per your statement customer has to do repair the same. As a customer, I have paid full amount and Guarantee also available for my mobile. If problem comes, you supposed to change the set. No one is interested to repair the mobile after immediate purchase. If you are in customer side can you accept this policy.(after immediate purchase you will allow to repairing the mobile). Kindly note, whatever money they asked, we had paid. So we want good product. Every customers expectation is like this only… (not in defective product). We never expect these type of reply from a leading Company like Micromax… Am also working in Corporate Company…. Kindly consider my request as a special case and replace the same at the earliest. Your cooperation in this regard is highly appreciated…. Thanks/ Regards R.Ramanathan, L&T Hydrocarbon Engineering Limited CRR Centre 4th floor, Mount Poonamalle Road | Manapakkam | Chennai – 600 089 | Tamilnadu | India. Landline No :[protected] Mobile No: +91 [protected] [protected][protected][protected][protected][protected][protected][protected][pr...⇄ From: Micromax Support [mailto:[protected]@micromaxinfo.com] Sent: Friday, August 14, 2015 3:37 PM To: Ramanathan R Subject: Re: Micro Max phone A 102 Dear Ramanathan, Greetings from Micromax!! Reference to your ticket id- 8799 We would like to inform you that we have forwarded your concern with our operational team. We appreciate your patience and would request few days time to keep you updated on the status. And also like to inform you that replacement is only available within 7 days from the date of purchase and if authorized service center confirms any manufacturing defect. For more Information on Micromax Products please visit our website : www.micromaxinfo.com. You can also reach our helpline number:[protected]Monday to Saturday between 10:00 am – 06:30 pm). Assuring you of our Best Services. Regards Venkatesh Micromax Care Team On Fri, 14 Aug at 2:01 PM, Ramanathan R wrote: Dear Sir Gentle remainder. Thanks/ Regards R.Ramanathan, Sr.Manager L&T Hydrocarbon Engineering Limited CRR Centre 4th floor, Mount Poonamalle Road | Manapakkam | Chennai – 600 089 | Tamilnadu | India. Landline No :[protected] Mobile No.: +91 [protected] [protected][protected][protected][protected][protected][protected][protected][pr...⇄ From: Ramanathan R Sent: Thursday, August 13, 2015 11:35 AM To: '[protected]@univercell.in' Subject: FW: Micro Max phone A 102 [protected][protected][protected][protected][protected][protected][protected][pr...⇄ From: Ramanathan R Sent: Thursday, August 13, 2015 11:28 AM To: 'Micromax Support' Cc: '[protected]@univercell.in' Subject: Micro Max phone A 102 Dear Sir I had purchased Micro Max A 102 (IMEI [protected]/2815) phone on 06th Dec 2014 in UniverCell Telecommunications India Private Limited, Virugambakkam Chennai Tamilnadu.(Tax Invoice No: UTN 9859351). The cost of mobile Phone is INR 8000/. Within a month of Purchase date, the volume problem was started. Then I contacted UniverCell Telecommunications and it was repaired by free of cost. That time itself I asked to replace the mobile. Because no one was getting repair within a month of purchase. Any have they compromised me and promised no more problem will come in future. My phone was worked well up to day before yesterday(11.08.2015), from yesterday afternoon onwards my phone display was not working. I have receiving Incoming calls and touch screen also working well. without knowing incoming phone no. am attending phone calls. Only thing is display is not working. Then I rushed to same shop (Univercell) and handed over the set to them and asked to replace the same immediately. They told we will send to Micro Max Service centre and get it repaired. Any have I have handed over the same to them.(Copy attached) Kindly accept this is purely manufacturing defect only. At the time of purchasing they sold defective mobile to me. Am never expected from Micro max, this type of problem we will face regularly. Am working in Larsen & Toubro Limited, Head quarter Chennai as a Sr. Manager, Herewith I have attached my mobile bill copy & mobile handed over copy (univercell copy) for your reference. Kindly advise me, where I have to get replace the my mobile. Kindly note, am not at all interested to repair the same again and again. This is 100% manufacturing defect. We are really upset of this and also we feel we have cheated by Micro max. Kindly replace the same immediately without further delay. am awaiting for your favorable reply immediately. Thanks/ Regards R.Ramanathan, Sr. Manager, L&T Hydrocarbon Engineering Limited, HCP-HQ- Chennai – 600089. +[protected] +[protected] This Message and its contents is intended solely for the addressee and is proprietary. Information in this mail is for L&T Business Usage only. Any Use to other than the addressee is misuse and infringement to Proprietorship of L&T Construction. If you are not the addressee please return the mail to the sender. L&T Construction. 48969

Dear Sir/Madam,
My Micromax unite A106 phone working well up to 6 months from purchasing.
after 6 months onwords it's giving a lot more troubles to me.
on first time "Phone was getting hanged and i am unable to restart as well as switch off the mobile also",
at that time when i reached Micromax service center (Chandra Layout, Bangalore) problem with software update, and they done with factory reset mode, and they given back the mobile to me.
after i taking the mobile i checked for the problem resolved or not,
within 10 min same problem happens again,
i showed the problem to those service center guys,
they immediately told "this is because of battery problem you need to replace with new battery it will charge 900/- even there is no problem in my battery the forced me to buy a new battery i refused their suggestion and,
but i check with my friend battery also, same problem was happend i informed same to service center people they replied in hesitated manner."
after a long discussion they taking my mobile and said that we will send this mobile to Delhi HQ service center to detect and fix the issue, it will take 30-45 days to come back. i said OK, i handover my phone to them, after one month i get my phone back.

but within few days only i faced a same issue(hangging of mobile) and another issue is auto restating the mobile even batter charging is in good condition.
i went back to the micromax sevice center, they taken my mobile and kept it for 10 days for checking purpose, within these in between 10 days period they didn't informed me about my phone status, i only every time called to service center and know my ph status.and one day they told your ph is ready you can come to service center
and take your phone with you.

after that call, i went to service center, i waited for more than 40 min they give my phone, when seen my phone they updated my phone with Kitkat OS to Lolly pop v5.0 os.
and within few min only same problem arised in my phone(auto restarting/ switch off), i showed to them, and they told me this is problem with battery even my battery working fine.
still i am facing the same problem with my phone.
and i hesited with my phone, so please help to take a necessary action on that service center(M/S SUN TECHNOLOGIES, Micromax, 327/328- 10, Widia Loyout, Chandra Layout Main Road Vijaynagar Bangalore) about on their bad customer service.and push them to solve my handset issue, if possible "Please replace my handset with new one".

I purchased this phone in October 2014. exactly after 6 months the battery showed problem (It was swollen). Since it was in warranty it was replaced. Now, since yesterday, again there has been a problem with the battery. It is not charging. I am tired o[censored]sing this phone. Moreover, the support centers what they claim to be don't respond properly. Most of the support centers listed in their website doesn't even have valid phone numbers to contact them. Even the company doesn't mail back to the complaints

My main camera was faulty. I still didnt got my cellphone. Its extremely pathetic that customer have to wait for so long. Please expedite and give new phone. I will report this to consumer court definitely. My work order no : W[protected] My mobile no [protected]

Purchased the mobile from Raipur and found it dead after two months. Gave it to the service center in Raipur who keeps on arbitrary dates. They sent it to headquarter for repair. But I have no idea when will it come. The service staffs in service station are quite un-professional. My job sheet No is[protected] with IMEI No- [protected].

I had given my phone "MICROMAX A255", which is under warrenty for servicing at a micromax service center named M/S TELILOGIC COMMUNICATIONS, JALAHALLI CROSS, BANGALORE, KARNATAKA. I had given my phone on 03/09/2015, i did not get my phone back still and they are not even responding properly when ever i visit them. They had told me that i will get it back with in 30 days and it has been 2 months, i still did not get my phone still. i had been to that center for at least 5 time and also called them many times, from past few weak they are not receiving my calls also. Pleas do help me to get it solved

Sir, I have Micromax Canvas Nitro A310. Its touch was not working properly, mostly time not working. I approached to service center, they sent it to company. I got back my phone in about 40 days. At the time of receiving it was working correctly but after about 10 days, its touch not working again. When I went to service center again, they said they have to send it again to company. After checking purchase bill, they replied sir, its warranty over. I said that i gave to you in warranty period, but the same problem arise again just in 10 days only? They put their hand up.
Sir, I bought it worth 12, 000 Rupees and before 1 year, it futile for me. My issue is that Company didn't repair it correctly that why same fault arise again with in very short period. Now what should I do to get it repaired again from Service Center?

I have purchased E455 on 29 Aug 15, but some time it's touch screen doesn't work, means u can not answer a call because that ring doesn't move to accept or reject position. Once I got it formatted also, but no use. And this problem is occurs only some time. For last 2-3 a new problem has started that phone doesn't charge, means it doesn't show the signal of charging (green light) and if light comes than also it doesn't charge. And today it took around 8-9 hrs. to charge 50%. Please solve the problem.

I bought micromax unite A092 online on Snapdeal.com in 2014-november. Within 3 months o[censored]sage, observed the mobile getting OVERHEATING while talking and also while under charging. So gave for servicing in Micromax service center in bangalore (M/S Carepoint, Near Richmond Circle) on 29/9/2015. They said it would take month to repair it. After one month(28 oct 2015) we went to get back the mobile. then found that Battery was changed with a very old/swollen battery. So we rejected it. After two days they provided some other battery, but found the SAME OVERHEATING PROBLEM. REALLY FRUSTRATED. VERY BAD SERVICE. CHEATING. BAD MOBILES.

Now they say it may not be possible to repair it at all. Please suggest what to do? Mobile is still under Warranty.
Request you to replace mobile with a new piece if not possible to repair it, otherwise return the money.

Mobile service job number: 19459361, Dated:29/09/2015

Please help.

My details:
Ram,
Ph:0-[protected]
Email:ramsri.[protected]@gmail.com

I have purchased micromax canvas gold a300 on jan 04 2015
and it was not working on 30 oct 2015 i filed a complaint on customer care center
they are told that mobile battery dead and for new battery they are charging me of rupees 2800

why i should pay because it was with in warranty

and my question is micromax mobile battery life only 9 months

plese dont purchase micromax mobiles

I bought a micromax canvas eg111 on last 30th october 14.But suddenly on 22nd october 15 it was not turning on. I submitted the handset to the jalpai more siliguri micromax service center. On 23rd octobern 15 .The manager of the service center mr.Anand mittal told me that he has logged in with micromax for my handset's problem but there is no reply from the company's side

I had bought micromax 107 before 3 month. but now i get too many problem in my cell problem. i visited more than 14 times of service center. after it i was booked a complained in company. they could not satisfied me. this's my final complain or request to u, otherwise i'll go to the consumer court. i[censored] can replace new phone in regard of my old phone then contact me. my no. is [protected] (Advocate Raghavendra Singh, jaipur high court). free advice to u plz read consumer protection act 1986 . 2R. whether

Hi Sir, I have given my Micromax Mobile ( Model No EG111 ) in the Service center on 22 August 2015 and they told that winthin a week will be repaired. I called so many time in micromax service center (Sec -27 Noida) and told will be resolved in a 20 days after that called Gurgaon sevice center and register complain twice and when i called told will be resolved within 15 days and always falls committed to us and the customer care guy never resolve the problem.Never arrange any call from their senior, or never arrange any call back even after 24 hours. Job sheet no.(N[protected]) and complain nos(MMX[protected], MMX[protected].Regards Rishabh

Respected Sir, Please exchange the mobile . I Bought a mobile of MICROMAX E 311 on 18.05.2015 At POORVIKA MOBILE PVT LTD Bangalore ( Mathikere Branch). At the time of purchase itself there is a Small vibration in display. It Increased day by day . Its not occur Continously No other problem yet . I went to your Service center in Jalahalli on, 9.9.2015 and gave my mobile. Now 1 month is over daily I am calling your service center, they are telling that no material s there . On 28.10.2015 i went There And Talk to them little rashly, they give back my mobile on 29 th when I given only display problem was there, but when they return back, sim is not supporting, its speaker is not working, they damaged the whole mobile by repairing only display On 30 th once again I went there, they are telling that there is a board problem. they want 45 days to repair it . we bought mobile for use not to kept it in your service center . i dont want that mobile any more because within 2 months itself it got complaint around 2 months its in your service center . for servicing a mobile you need 100 days ??? So i dont want that mobile I want a new packed piece mobile with one year warranty JITHENDRA [protected] [protected]@gmail.com

Hi Sir,

I have given my Micromax Mobile ( Model No AE90 ) in the Service center on 26th September 2015 and they told that the same will be repaired latest before by 14th october 2015. But not received yet and same time had called to Micromax on 9th October they given be Complain Number: MMX[protected]. And told will be resolved in a 20 days form the date of complain given.

It is now more than 20 days. But not get any answer from them.
when we called them they always proved another 20 days. Neighter resolve the problem nor arrange any call back from their supervise . and always falls committed to us.

Yesterday they given us new complain number#MMX[protected]. against the customer care guy never resolve the problem.Never arrange any call from their senior, or never arrange any call back even after 48 hours.

Now I need my money back.

So, please check the above and do the needful.

Regards
Aryaman

For your information my micro max mobile battery is faulty and give order on dt[protected] order no-E[protected] but till now on date.[protected] the battery can not delevery to me through Micromax servicing centre Rourkela odisha so please as soon as possible send this item.

As per attachment attached i have purchased a micromax phone EG111 from Home shop18 the phone was dilvered to me by courier As i inserted the Sd card slot was not working the i got it repaired then every month the phone gets hanged all my data and phone no was deleted, the phone started getting heated, Android upgrade version was also not working then finally after consultanting the customer care of Micromax i submitted on 16/10/2015 to Micromax Service center As they told me we cannot repair the handset we will send the handset to Delhi then on there is no proper reply

Hi Sir,

I have given my Micromax Mobile ( Model No Canvas Nitro 2 E311 ) in the Service center on 29th September 2015 and they told that they have to replace the LCD and Display Screen and they need to send to head office and I will get the mobile with in 10 to 15 days but its already one month and still I did not recieved the mobile and when I checked with the service center they are saying again I have to wait another 10 days. I called to Micromax Customer care and they are saying that I need to wait another 15 days no one is not mentioning the time frame and what is the problem why it is taking time to get the phone repaired or replaced??? Even I mailed my problem to micromax support still I am not getting any proper reponse. So please look into the issue and take a proper action on the Micromax Service Center guys.

Service Center Name : Veerabhadra Agencies
Address : Kukatpally, Hyderabad,
JobSheet No: N[protected]
Ticker ID No : 131329


Regards,
Prashanth,
[protected],
prashanth.[protected]@gmail.com