Micromax Informatics Complaints & Reviews

Dec 09, 2014

Updated by ravindra_sg I had ordered a Micromax Canvas Night A350 smartphone via Amazon.in on[protected] as a Diwali gift to my younger brother, which was delivered by[protected]. When i checked it properly i found that the smartphone touch was not working at a particular place. The same problem was conveyed to the Micromax Authorized Service Center, Pali (Rajasthan) - M/s Shri Infosys on[protected]. After 12 days the service center representative told us that the phone motherboard is also having some issues along with the touch screen problem and asked to send to Delhi Service Center for repair as the parts were not available at the local service center at that time. But today (9-Dec-14) when I went to Pali Service Center they told me that the parts for this model is also not available at Delhi Service Center. Since it has been over a month and i have not received my phone from the service center. Whenever i call the local service center (Pali) representative, he says that the phone is in repairing process and will return back after getting successful repair, but no estimate date when it will return. Compalint regarding the same issue has been reported to Micromax customer care with compaint no. MMX[protected]. Even the Micromax customer care is not replying properly and Rajasthan State Service coordinator (Mr. Jitendra Garg (Mob: [protected])) is also not answering my phone calls. Thanks to Amazon.in, who is ready for the return. But the Micromax people are not sending the phone (repaired or unrepaired) so that I can return the smartphone and get the refund from Amazon India. Please help me to get my smartphone back from Micromax ASAP. 1st JobSheet Date:[protected] Job Sheet No.: W[protected] 2nd JobSheet Date:[protected] Job Sheet No.: W[protected]

Dec 17, 2014

Updated by ANOOP_REWARI Dear Sir,

My complain not resolve till date. care executive contact me on 10.12.14 and assure me to resolve within 6 days but not any confirmation provided from their end. I suffer from 04.10.2014.

Dec 26, 2014

Updated by ANOOP_REWARI sorry, it is not resolved till dated 26.12.2014.

Dec 26, 2014

Updated by ANOOP_REWARI they email me by email add : [protected]@micromaxinfo.com dated 11.12.2014
Hi Binay,

We have forwarded your concern to the team. Someone will connect with you soon regarding the same.

Regards,
Team Micromax

They call me by ph. No. : [protected] dated 10.12.2014.

and assure me to resolve my problem asap, but again not response further. I done query in above no by my complain no. [protected], dated 18.12.14 an they tell me your set is not ready, when ready, I will inform u. but till dated 26.12.2014 not any information given by their end.
Please take strong step to resolve my complain.

Dec 29, 2014

Updated by ANOOP_REWARI Dear Team Micromax

What is current status of my complain, which is not resolved till dated 29.12.2014

Complain details :

I puchase Micromax GC232 dated 29.07.2014 and set is stop working on dated 04.10.2014 job sheet no. N[protected] at M/S Expert Communication solution, Rewari, Haryana, which is not solved upto dated 17.11.2014 and care employee suggest me to close this job sheet and new Job sheet given to me. New Job sheet no. N[protected] dated 17.11.2014 for replacement of set but till dated 09.12.2014 not any reposnse given by care and they respond, this is company fault, we can't do any thing. When company provide us I will inform you. This is very poor response by your care. I am a consumer who suffer from 04.10.2014, and compnay and care has not any responsibility for it. I also done complain on toll free no. [protected], dated 17.10.2014 vide complain no. [protected] and also dated 21.11.2014 complain no. [protected], both the complain not resolve till date. This is very poor service by Micromax. I request that solve my problem asap which is replacement of complete set along with battery.