[Resolved]  Vodafone Essar Co. — Migration of Prepaid to Postpaid sim card Issue.

Address:Delhi

To,

The Manager
Vodafone Essar Company

Subject: Migration of Prepaid to Postpaid sim card Issue.

Dear Sir/mam

My self Mohinder Pal. I am a senior citizen 60 yrs old and my vodafone number is [protected] actually i decided to migrate my no prepaid into postpaid i was called to vodafone care and give request for migration of my no prepaid to postpaid and next day vodafone executive mr azad was came to my home for collection of my documents and 250/- rs. security. I have submitted all required documents and local reference number also. After 2 days i was called to mr azad for the activation of my number they said sir your no is activated but i m giving you the invalid sim card by mistake they said sir you can come on vodafone store at gurgaon and collect your sim card otherwise i will delivered your sim next day today is 4th day they were not come and giving me stupid excuses everyday. From last 4 to 5 days i am facing major problems. I Cant able to connect to customer care no 111 or 198 . My IVR is blocked i complaint many times there is no proper response and no one is listening my problem vodafone agents are not having helping tendency to customers.

I request you to please solve my problem as soon as possible and kindly initiate necessary disciplinary action against the company for causing the delay. if you are not able cooperate with us then i will complaint to consumer court or our nearest Police Station.

Vodafone Executive Details:-

Mr. Azad
Mobile No: [protected]
Receipt No: A/13/75202

Agency address mention on receipt are given below:

Fastract
A-21/8
Phase - 2
Naraina Industrial Area
New Delhi - 110088
Contact No: [protected]-43

Thanks and Regards
Mohinder Pal
[protected]
[protected] (contact me on my alternate no.)
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Dec 5, 2016
Complaint marked as Resolved 
Verified Support
May 19, 2012
Vodafone India Customer Care's response
Hello Umang,

Please share your contact number with us here http://bit.ly/LmEQHZ for us to address your concern.

Regards,
Vodafone Customer Care.
Verified Support
Aug 08, 2013
Vodafone India Customer Care's response
Hello Sunny,

We have replied to your email. Please check the same and get back to us, if you need any further assistance.

Regards,
Vodafone Customer Care, Delhi & NCR
Complaint comments 

Comments

Vodafone — problem in Sim Card

My sim is blocked. On the screen it is written " Puk Blocked Contect Operator"

Vodafone — prepaid card is not working

my vodafone no. is [protected] which is of ghaziabad is not able to access the network in gorakhpur although the tower is next to my house.
sim card blockec
my sim card is blocked and i am not able to access my mobile...so please send mt PUK number

Postpaid Connection — fraud sim and no cooperation from vodafone store

your tele executive sold me a connection no.[protected] but sim given to me was not working .when i went to vodafone store they told me that someone else was using the original sim.still vodafone demanded bill from me.after 6 months my 4year old connection have been blockedno[protected].for this connecton i have paid one year advance rental also
I have recently come to Mumbai on employment with IL&FS. The company gave me Vodaphone SIM No [protected] on 25 Jun 2008 which was activated on 27 Jun 2008. I was staying in a hotel at that time and therefore gave the hotel's address, however I gave the office address for my billing. By the time some one from Vodaphone came to verify my credentials, I had checked out of the office and hence my phone was temporarily disconnected after 48 hours. I promptly went to the Vodaphone office in Bandra & my phone was reconnected the next day. After 24 hours, the phone was again disconnected for the same reason namely verification of address. I again went to the Vodaphone office in Bandra and the phone was reconnected the next day only to be disconnected again after 24 hours. And the story goes on----. Is the Vodaphone service so poor that once a person is presenting herself at the office personally, they cannot rectify the mistake or have I made such a bad mistake by checking out of the hotel before the Vodaphone representative reached there that am being deprived of the phone services to me. Could Vodaphone management look into the affair so as not to harass a customers in such a way.

Vodafone — POST PAID SIM CAUSING TROUBLE

1. PLEASE REFER TO MY COMPLAINT WHICH I SENT ON 12 JUN 2008. IT SEEMS NO ACTION HAS BEEN TAKEN ON THE COMPLAINT. WHAT IS THE POINT GIVING COMPLAINTS IF ACTION IS NOT TO BE TAKEN ON THEM. HOWEVER I AM ONCE AGAIN WRITING MY PREDICAMENT IN THE HOPE THAT SOME ACTION WOULD BE TAKEN ON THE SAME.
2. I have recently come to Mumbai on employment with IL&FS. The company gave me Vodaphone SIM No [protected] on 25 Jun 2008 which was activated on 27 Jun 2008. I was staying in a hotel at that time and therefore gave the hotel's address, however I gave the office address for billing. By the time some one from Vodaphone came to verify my credentials, I had checked out of the hotel and hence my phone was temporarily disconnected after 48 hours. I promptly went to the Vodaphone office in Bandra & my phone was reconnected the next day after almost 16 hrs. After 48 hours, the phone was again disconnected for the same reason namely verification of address. I again went to the Vodaphone office in Bandra and the phone was reconnected the next day after 13 hrs, only to be disconnected again after 48 hours. And the story goes on----. The phone has now been disconnected six times each time after 48 hrs of it being rectified. The last time it was disconnected temporarily was on Tuesday 22 Jul at 15 hrs and in spite of my ringing up the Bandra Vodaphone office it was not reconnected. I had to go to Belapur Vodaphone office on 23 Jul and the phone was finally reconnected by 1700 hrs on that day, ie after a gap of 27 hrs. I am sure that the phone will again be temporarily disconected after 48 hrs ie by about 26 Jul 08. Is the Vodaphone service so poor that once a person is presenting herself at the office personally, giving all the documents of residence proof and identity personally in the Vodaphone office, they cannot rectify the mistake. I am being made to feel that I made such a bad mistake by checking out of the hotel before the Vodaphone representative reached there that I am being deprived of the phone services to me. I wish my office could switch to Airtel or Idea etc to get better service. Could Vodaphone management look into the affair so as not to harass a customers in such a way.

Vodafone — regarding sim problem

Hi
I am Ravi Kumar and i have purchase the vodafone number [protected] and after only three months sim stop working

vodafone prepaid SIM card — SIM Card not given

I Arvind D Patel at Anjlav Dist Valsad Gujarat base billing cutomer mobile no. is [protected] I disactivate my billing mobile and change scheem from billing to prepaid and all documents and also given charges of prepaid SIM card on 08/09/2008 but still today 10/09/2008 I have not received SIM card by vodafone Valsad office. I visited 25 or more time to his office i have only one reply given your SIM card is not activate. I have lot of Incoming calls received every day. I feel Vodafones services is very poor.

Arvind Patel
hi aim muzaffer i want sim card of vodafone

Vodafone Postpaid — sim card not working

My vadafone no. is [protected] is not working since yesterday. the message coming is sim card registration failed. kindly look into the matter urgently
My kolkata vodafone number is [protected] now i am in punjab for last 2 months i am not able to make any outgoing calls i have complain almost 20 times to vodafone stores and departments but they have not taken any action against my complaint i am very angry about it plz i beg you take immediate action for it .

Company — Prepaid sim problem

My mobile no.[protected] prepaid simcard but im unable to sent sms and not able to make call the error always showing like "sim refresh" please help me...urgent
Sri,
I am M.Venkata Ramana my phone no .[protected] my postpaid connection .last saturday[protected]. I lass my phone and immeditely complient the costumer care machilipatnam. sim blocked. And new sim purchaged in Monday 24-11-08 but sim active just one day.but dont active this date.i meet the coustmer care executive what is problem. no answar. just one hour active sir the same answar repet 3 days. no pending the monthly bill.
but problem is I no Sir.
My sim is blocked please send the PUK number for my number
Hi! My name is Harshal shah. I am using Vodafone from 1 month. But my SIM cards problem.
If I make a call to someone. And he rejects my the call. Then my SIM automatically makes the call again. There is no redial or any kind of problem in my phone i.e Nokia 2626. My Airtel SIM works properly in that phone. Pls give me a suggestion...

vodafone essar india — activation of a prepaid card

My prepaid number [protected] has not been activated for more than 48 hours in spite of the promise made by Miss Shweta Singh of Vodafone store at Sant Nagar, Jadoda house on 04th of March 2009 at 2.45p.m.
When I called up today in the customer care first they refused to answer my call thrice but later they informed me that I have to go to another store in m2k Rohini to get my number activated.
This has caused me an unnecessary harassment.
I am a Hutch Customer for the last Nine years and had never been traumatised like this.
Sanjaykumar
Dear sir/madam,
having been a voda phone user for the past 3 years, i am extremely dissapointed with the pre-paid scratch card, i purchase each time, , , , , , , , , , my cell number is [protected] (GOA), , , , , , , , , , , , the 16 digit pin number gets obliterated while in the process of gently scratching to retrive it (my teenage daughter is the user of this cell phone) and i feel extremely sorry for her when she has to forgo her pocket money each time she has to recharge her card. I wish to ask youll to look in the matter seriously in order that unsuspecting users are not made victims or scapegoats on account of compromising on the quality of your recharge prepaid scratch cards ...kindly reply and expedite the matter.

contact nos: [protected]
... : [protected]
: [protected]

Melissa Martins.

Vodafone — migration of post to prepaid

i want to migration of post to prepaid but company denied . as per rule is it possible or not.

contact no [protected].
my mobile was missing .
my vodafone mobile no is : [protected]
pls disconnect the services.

thanking You!

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