Moglix Complaints & Reviews

Placed an order: odr no: 2944260
Item defective, delivery boy asking extra charger for delivery, cutomer care do not. Respond, return item button on moglix is not working

Invoice do not has delivery chargers issues

Not i received defective item, unable to return, customer care emails, whatsapp and phone number no response.

No one to help me out

I lost money, efforts, time and moglix do not care about this

I would like to file fir

Sir on 14 Aug 2020 i received a product from Moglix(High Living Office chair). The product i received is defective. i complained to customer care. They approved my return request but they told me that you have to self dispatch your order. I bought the item at 5000 rs. For dispatching my defective product from bangalore to Noida it costs me[protected]. i think they are cheating on me.

I ordered a urja lite reversible 9' exhaust fan on 12 july 2020. The order was delivered on 22 july 2020 but it was not working, so i placed a exchange request. Moglix accepted my request. After 3 4 days they didn't pick up the item according to their policy they had to pick up the item from my location. I contacted to the customer service of moglix to get information about the status of my order. They told that it is late due to covid in my area and told me not to worry about return policy. After some days i got a message of cancellation of exchange request so i contacted to moglix again, then they told that their courier service provider refused to pick up the item, so i have to self dispatch the item via india post. So i did the same, i dispatched the item to their given address and send the recipient and tracking number so that they can track the parcel. First they said me that when the item is dispatched then they will provide the refund of total amount of item and courier charge. But after that they changed that when they get the item, they will provide refund. I waited to reach the item to their location. On 28/08/2020, i tracked the item, that was on the nearest post office to the moglix address.in the evening india post updated about the address that it is insufficient address. Then i requested to moglix to pick up the item from the post office but they are refusing to do the same and ordering me to contact the india post office of delhi. Tell me how can i contact. Please resolve this matter as soon as possible. I am suffering from more than one month by moglix. I am afraid of my money which is very much valuable to me.

Hello consumer forum,

I'm facing an issue with moglix online shopping merchant, as i've order a product wood cutter jigsaw cutting tools and they deliver different one.

Ive already open a case with moglix team to return and refund my amount paid. Compliant number #471840

So far no response after 07/aug/2020, customer service phone numbers all time says busy, no email responses too,

It's really disappointing customer service, kindly help me.

Regards,
Vimal

Moglix shopping website is Worst Worst Worst and Big Fraudulent company.Never Never Buy anything from this website.I have been requesting for fraudulent product has been delivered and Now no response from help and support.My order ID is 2896551 .Now planing to file complaint in consumer court.If anyone has been saved from frauds of Moglix kindly help me.

I ordered the high back office chair on 21/07/2020. Received the product on 28/072020 when i opened the box backrest was loose and broken then hand supporting part also broken wheels are not smooth does not reach this standard considering the problems i have had.

My name pradeep shah
Mobile number [protected]

Ticket number 463856
Oder no. 2849649

This is to inform you that i had bought office chair from you & its very disappointing due to the product being faulty.

I received the product with fault and now within 10 days wheels are repeatedly removed automatically and also the seat was unbalanced.

This is like that you are selling only third class material with service.

Kindly replace new chair as soon as possible...

Order id 2881494 with Bosch 18V Professional Cordless Drill/Driver, GSR 180-LI

I ordered bosch wireless hand drill worth rs10, 000/- and you have delivered black and decker wired drill cost 2, 000 moglix customer support id and whatsapp massager not replying my complaint.
I tried to call but no response.

Please help i ma trying since 3 days

Sir this printer is good but don't have catrige or one back side lock broken

Sir mera order automatic cancel hokar dobara order hota he.
Order i'd 2872017

Your moglix order id 2864442 with hillson 12 inch welcome plain toe black gumboots, size: 8 is on the way. It is shipped via xpressbee surface, tracking no.[protected]. Your package will reach to you shortly.

Odered a tiffin box of topware premium quality but sent a poor quality product, named hunger box, when i used it 3days find that its start cracking, and leakage items from tiffin.., before 7 days ofter delivery on 13th jan2020. I raised return but rejection message, recived without reasion., its totally unprofessional decision by moglix.. We shouldn't go such platform again who don't take genuine customer concern seriously.. Moglix
Order no 2768166.

I had ordered an office chair from moglix. But i have received the chair in damaged condition and the have also requested for return. But they have even cancelled the return request.

I have already shared the images of the damaged product. I have received a ticket number from there end. Ticket number is #441799.

I need the refund and do not want any replacement.

Order id : 2759131
Ordered v-guard vgmw 500 plus mainline voltage stabilizer on 28/dec/2019. On 2/jan/2020 i recieved the product in defective condition. The product is not working as it should be. I called the moglix customer care they told me that to contact voltage stabilzer brand instead o[censored]s. Its unethical to send the defective product, its the responsibility of seller not sending the defective product. I paid for new product not for defective product which is i supposed to get repaired.

I ordered 4 Godrej Locks and only received 3 in the package!! Please check your package before paying for it.

I called many times on Moglix helpline but it is always busy. I did not receive a call back or acknowledgement of my complaint.

There is a major issue with Moglix as I expected them to check the invoice and match the order before shipping. They could have cancelled my order or called me if there was an issue.

I am really disappointed in the service provided by Moglix.

I placed order id 2727579 for a chair with Moglix on 20th Nov 2019. The order was in accepted state till 29th Nov 2019. On 29th Nov I found the same chair at a price Rs. 360 lesser at their site. I then cancelled my 1st order and placed a new order Order Id : 2735359. On 30th I got a message that the order has been shipped. When I contacted the customer service I was asked to return the 1st order and I will get the full refund once the package is received back by Moglix. The courier tried the delivery on 1st December and I refused to accept as instructed by Moglix. Since then the courier has been trying to make the delivery every couple of days even though I kept on refusing to accept it. Talked with the customer care at Moglix and they say they have sent note to the courier company to return the package but the courier company doesn't seem to stop trying to deliver the package.
The new order placed on 29th Nov is still at accepted state and has not been shipped yet. Payment for both the orders have been made in full.

Placed order on 18/11/2019 by seeing delivery in 4-5 working days but product was delivered on 10/12/2019 after lots of followups. But received the damaged and faulty printer. Not a single copy printed by it. Moglix intentionally sent the faulty product now denying the take return of product. Customer is paying for working products for their convenience not for recieving faulty products and contacting service centre. Stop this cheating and making fools to people. I am launching a case against moglix.com in consumer court. My order id is 2725746.

I oderd for strips (To check sugar level?) of dr. Morepen on 4-11-19, properly accepted and shipped further that supossed to came on 7th of november yet not come now it is 11th nov,

They don't pick phone
Don't deliver our product
Even yet there is no chances of whether product would come or not

I will not accept this now such a worse service

Sir i am received neptune 16 litters orange knapsack battery operated garden sprayer in damaged conditions. Tank filter and bottom cover.
The following assossories are not received with the sprayer.
1. Inlet tupe
2. Hose clip
3. Trigger
4. Regulater
5. Nosils

Hence i request that the damaged sprayer may kindly be replaced.

Today I have received my ordered item. But I'm not satisfy with my delivery
item. Because I ordered viz 'FOUR STAR L6 No.7 LEATHER SAFETY SHOES (Ref. order
No. 2638041) but you send me some unnamed sub-standard non-leather safety shoes.
On your web sight you are showing me something and at the time of delivery you
are giving me some wrong item. Why are you doing so I don't know? Now I would
like to return this item and get my money back as soon as possible. I tried
to contact through your customer care No. several times but none of your
customer care agent entertained me.