Moglix Complaints & Reviews

Hai my name Janardhanreddy
Iam your customer iam purched one core cutting machine
Od : 4005220
Moglix created many pickups and self returns also but delhivery corier patner not accepted my order they are intentional do that, and they are asking diffrent order i don't that order
but moglix not understand and only depending delhivery corier
*Moglix also not resolved my issues
* Iam contact councumer care and cyber crime anathapur distric form
* Iam suffering this is along 50 days
* Iam remainder this is last time and I never go delhivery corier office and I can't tact delhivery persons
* One moglix member aakash sir try to resolve my issues but delhivery persons give both ways wrong commitments
* Possible to create any other corier partners
I will gives my return order
* Delhivery person don't have manes, they are not humans they don't have minimum common sense also
* I am contact cyber office anathapur they are informed they are sending legal form and IPC section 415/416 Section gives anathapur cyber crime office they sending FIR copy within 72 hours

Dear Sir,

I have made an order (Order Id : 3912468) with Moglix (Mogli Labs India Private Limited) for Wellton Healthcare Semi Fowler Hospital Bed (Model WH-509B) on 1 July 2022 for my bedridden husband. While ordering they said it will be delivered by 8 July 2022. On 7 July 2022, the manufacturer contacted me and said it is ready for dispatch. However, I have not received the item on the agreed date by Moglix. I have then contacted their helpline and they said it will be delivered on 10 July 2022, but again they missed this date. As it is urgently required for my bedridden husband, I made several follow ups via email and phone calls to expedite the delivery. Finally, I have received the item on 13 July 2022.

When it arrived, I have noticed that the packing was not properly done for the item. Due to improper packing, nut & bolt sets for the handrail were not present in the box. Also, the headboard lock was damaged (bent) resulting an improper tie-in to the bed frame (currently it is loose). Apart from this, I also noticed that the support frame/cross bar connecting two legs also got damaged while shipping. I have contacted Moglix over phone and registered a complaint. As I have not seen any response from Moglix, I have also contacted the manufacturer for a resolution, however, they asked me to contact Moglix for any claims after sale.

I have then made several follow ups over phone for my complaint, and I wrote to them officially on 20 July 2022. I have also noticed damages to the wheels after couple of days use. The tubes connecting the wheels have a bend and the wheels are touching the cross bar and cannot rotate 360 degrees. It seems like the support frame is not capable of holding the weight (65 kg) of the patient. After several communications with them they agreed to replace the bed set and I was waiting for the item for pick up. But suddenly Moglix send an email saying that as the delivered item is used by the customer, I am not eligible for a replacement and rejected my request.

As it is unsafe to sleep on it and I felt it may break at any time, I have purchased another bed set for my husband from a local manufacturer and we are very satisfied with it.

I have full call recordings and email communications in case of any verification required by the authorities. I require them to take away this low quality item and request a full reimbursement at the earliest.

Regards,
Annakutty

They refused for refund my money due to failed payment error in moglix app.. after multiple requests I havent got any reply from them.. such a pathetic site.. they have stolen my money.. I am going to file police complaint and going to consumer court for same..

Team,
Order no. 3943618 not dispatched yet! Promised ETD was today i.e. 18-Jul-2022, but the order has not been dispatched till now!

Please be aware that this was my first order on Moglix, and this is the first impression you're giving to one of your first-time customers! This is not fair and not done.

Order id 3938827 shipped on 14th july. On 18 july it showing rto status on xpressbees courier before reaching the destination city.
also cancelled status on moglix order. They are saying its a glitch but according to delivery partner it is already headed to origin.

Ibs double antenna night vision hd cctv wifi camera received faulty, which was returned but returned item amount not received

This comment I am getting from your cancellation department against defective part return request.

Same component was available other website, Unfortunetely I bought here,
When I am trying to return the product, I am getting very irrsponsible actons from yourside.

"Your return request for order[protected] Candes 1.2L 3000W Metal White 5 Star Prompt Instant Water Geyser, 1PromtW1cc is declined. Please contact nearest Brand Service Centre. For further assistance, please contact our customer care at [protected]@moglix.com."

My Order Id : 3857270/order date 06.06.2022 is not delivered even after 8 days of delivery date. On 13.06.2022 I receive a call from delivery person that he will deliver the item on 14.06.2022, but after 13.06.2022 every day they sent a SMS that your item is out for delivery but the the contact person No. provided by the company in the SMS is not picking up the Phone nor they have contacted me.
In the evening they sent the following SMS although I was available in the office from 9.30 AM to 6 PM everyday and this cycle is maintained every day but till date I have not received my order.
[protected][protected][protected][protected][protected]-------
Customer not available x Customer not available at given address and not reachable over phone
[protected][protected][protected][protected][protected]--------
So I request you to kindly look in the matter and ask them to deliver my order to me as soon as possible.

Email Communication Details:
[protected][protected][protected][protected][protected]--------
Ticket Number#693799 - Orders item not delivered till date.
External
Inbox

Moglix
Tue, Jun 14, 11:53 PM (5 days ago)

to me


Hi Mirza Reyaz Beg,

This is a system-generated response to acknowledge receipt of your e-mail.

We request you not to create a new ticket. Lets have further communications on the ticket id in which your new ticket has been merged.

Moglix Care :
This ticket is closed and merged into ticket 693778 by the TicketMerger App!

693799:499625

Moglix
Tue, Jun 14, 11:53 PM (5 days ago)

to me

Hi Mirza,
Greetings From Moglix!
We would like to acknowledge that we have received your request.
A ticket has been created [Ticket Number 693799] - [Ticket Subject Orders item not delivered till date.]. This interaction is being tracked through the above reference number and we request you not to change the subject line in future correspondence.
A support representative will be reviewing your request and will send you a personal response (usually within 24 business hours).
To check the Order Status, please visit Moglix. Login with your registered Mobile Number and click on My Orders section (Link).
Regards,
Moglix Care
[protected]@moglix.com || +[protected]
[protected]@moglix.ae - UAE Customers
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Orders item not delivered till date.
On 13th June 2022 deliveryman called and said that he will deliver my order on 14th June 2022 but he has not delivered it yet neither picking up the phone. Kindly look into it and let me know.

Ticket Number #693778 -
External
Inbox

Moglix
Tue, Jun 14, 10:02 PM (5 days ago)

to me

Hi Mirza,
Greetings From Moglix!
We would like to acknowledge that we have received your request.
A ticket has been created [Ticket Number 693778] - [Ticket Subject ]. This interaction is being tracked through the above reference number and we request you not to change the subject line in future correspondence.
A support representative will be reviewing your request and will send you a personal response (usually within 24 business hours).
To check the Order Status, please visit Moglix. Login with your registered Mobile Number and click on My Orders section (Link).
Regards,
Moglix Care
[protected]@moglix.com || +[protected]
[protected]@moglix.ae - UAE Customers
WhatsApp Chat: Click on this link to chat

Home . My Orders . My Account . All Categories . Top Deals . Contact Us .

Nationwide
Delivery
Secure
Payments
Buyer
Protection
365 Days
Help Desk

This is an automated system email. You are receiving this email because you are a registered customer of moglix.com.
Read our Privacy Policy and Terms o[censored]se if you have any questions.
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Deliveryman refused to deliver on mobile

Re: [#693778]
External
Inbox

Ankit Singh
Jun 16, 2022, 3:15 PM (3 days ago)

to me

Hi Mirza,
Reference Ticket : [#693778]

Warm Greetings from Moglix!

We thank you for writing to us and for giving us a chance to serve you.

With reference to your email mentioned below, we wish to inform you that we are unable to track your order number with the details shared with us. In order to ensure that we are able to amicably resolve your concern, we request you to kindly share your order number or registered email id so that we can review the details and do the needful.

To check the Order Status, please visit moglix.com. Login with your registered Mobile Number and click on My Orders section (https://www.moglix.com/dashboard/order).

Look forward to hear from you and serve you better.

Regards
Ankit Singh

Moglix Care
[protected]@moglix.com || +[protected]
WhatsApp Chat: Click on this link to chat

Home . My Orders . My Account . All Categories . Top Deals . Contact Us .

Nationwide
Delivery
Secure
Payments
Buyer
Protection
365 Days
Help Desk

This is an automated system email. You are receiving this email because you are a registered customer of moglix.com.
Read our Privacy Policy and Terms o[censored]se if you have any questions.
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On Tue, 14 Jun at 10:02 PM, Mirza Reyaz Beg wrote:
Deliveryman refused to deliver on mobile
________________________________________
If the problem is resolved to your satisfaction, please spare a minute to let us know about your experience by participating in the survey below. Your feedback will help us to serve you better.

Extremely satisfied
Neither satisfied nor dissatisfied
Extremely dissatisfied

693778:499625

Mirza Reyaz Beg
Jun 16, 2022, 3:18 PM (3 days ago)

to Ankit


My order No is 3857270


On Thu, 16 Jun 2022, 15:15 Ankit Singh, wrote:


Hi Mirza,
Reference Ticket : [#693778]

Warm Greetings from Moglix!

We thank you for writing to us and for giving us a chance to serve you.

With reference to your email mentioned below, we wish to inform you that we are unable to track your order number with the details shared with us. In order to ensure that we are able to amicably resolve your concern, we request you to kindly share your order number or registered email id so that we can review the details and do the needful.

To check the Order Status, please visit moglix.com. Login with your registered Mobile Number and click on My Orders section (https://www.moglix.com/dashboard/order).

Look forward to hear from you and serve you better.

Regards
Ankit Singh

Moglix Care
[protected]@moglix.com || +[protected]
WhatsApp Chat: Click on this link to chat

Home . My Orders . My Account . All Categories . Top Deals . Contact Us .

Nationwide
Delivery
Secure
Payments
Buyer
Protection
365 Days
Help Desk

This is an automated system email. You are receiving this email because you are a registered customer of moglix.com.
Read our Privacy Policy and Terms o[censored]se if you have any questions.
© 2021 moglix.com | All Rights Reserved

Download Moglix App Now


On Tue, 14 Jun at 10:02 PM, Mirza Reyaz Beg wrote:
Deliveryman refused to deliver on mobile
________________________________________
If the problem is resolved to your satisfaction, please spare a minute to let us know about your experience by participating in the survey below. Your feedback will help us to serve you better.

Extremely satisfied
Neither satisfied nor dissatisfied
Extremely dissatisfied

693778:499625

Mirza Reyaz Beg
Jun 17, 2022, 10:59 AM (2 days ago)

to Ankit


My order No is 3857270 will be delivered today or not.
--
Thanks & Regards,
Mirza Reyaz Beg
IT Assistant
Indian Institute of Management, Ranchi
Mob: [protected]

Moglix Care
Jun 17, 2022, 2:25 PM (2 days ago)

to me

Hi Mirza,
Reference Ticket : [#693778]

As per our record, order was out for delivery, hence, they were unable to reach you that's why we were unable to deliver your order on time. Please share an alternate contact number so that we can make sure your order gets delivered to you at earliest.

Regards,
Jayati
Moglix Care
[protected]@moglix.com || +[protected]
WhatsApp Chat: Click on this link to chat

Home . My Orders . My Account . All Categories . Top Deals . Contact Us .

Nationwide
Delivery
Secure
Payments
Buyer
Protection
365 Days
Help Desk

This is an automated system email. You are receiving this email because you are a registered customer of moglix.com.
Read our Privacy Policy and Terms o[censored]se if you have any questions.
© 2021 moglix.com | All Rights Reserved

Download Moglix App Now, Mirza Reyaz Beg wrote:
--
Thanks & Regards,
Mirza Reyaz Beg
IT Assistant
Indian Institute of Management, Ranchi
Mob: [protected]

Mirza Reyaz Beg
Jun 17, 2022, 4:20 PM (2 days ago)

to Moglix


New contact number [protected]


On Fri, 17 Jun 2022, 14:25 Moglix Care, wrote:


Hi Mirza,
Reference Ticket : [#693778]

As per our record, order was out for delivery, hence, they were unable to reach you that's why we were unable to deliver your order on time. Please share an alternate contact number so that we can make sure your order gets delivered to you at earliest.

Regards,
Jayati
Moglix Care
[protected]@moglix.com || +[protected]
WhatsApp Chat: Click on this link to chat

Home . My Orders . My Account . All Categories . Top Deals . Contact Us .

Nationwide
Delivery
Secure
Payments
Buyer
Protection
365 Days
Help Desk

This is an automated system email. You are receiving this email because you are a registered customer of moglix.com.
Read our Privacy Policy and Terms o[censored]se if you have any questions.
© 2021 moglix.com | All Rights Reserved

Download Moglix App Now

On Fri, 17 Jun at 10:59 AM, Mirza Reyaz Beg wrote:
My order No is 3857270 will be delivered today or not.

On Thu, Jun 16, 2022 at 3:18 PM Mirza Reyaz Beg wrote:
My order No is 3857270

On Thu, 16 Jun 2022, 15:15 Ankit Singh, wrote:


Hi Mirza,
Reference Ticket : [#693778]

Warm Greetings from Moglix!

We thank you for writing to us and for giving us a chance to serve you.

With reference to your email mentioned below, we wish to inform you that we are unable to track your order number with the details shared with us. In order to ensure that we are able to amicably resolve your concern, we request you to kindly share your order number or registered email id so that we can review the details and do the needful.

To check the Order Status, please visit moglix.com. Login with your registered Mobile Number and click on My Orders section (https://www.moglix.com/dashboard/order).

Look forward to hear from you and serve you better.

Regards
Ankit Singh

Moglix Care
[protected]@moglix.com || +[protected]
WhatsApp Chat: Click on this link to chat

Home . My Orders . My Account . All Categories . Top Deals . Contact Us .

Nationwide
Delivery
Secure
Payments
Buyer
Protection
365 Days
Help Desk

This is an automated system email. You are receiving this email because you are a registered customer of moglix.com.
Read our Privacy Policy and Terms o[censored]se if you have any questions.
© 2021 moglix.com | All Rights Reserved

Download Moglix App Now


On Tue, 14 Jun at 10:02 PM, Mirza Reyaz Beg wrote:
Deliveryman refused to deliver on mobile
________________________________________
If the problem is resolved to your satisfaction, please spare a minute to let us know about your experience by participating in the survey below. Your feedback will help us to serve you better.

Extremely satisfied
Neither satisfied nor dissatisfied
Extremely dissatisfied

--
Thanks & Regards,
Mirza Reyaz Beg
IT Assistant
Indian Institute of Management, Ranchi
Mob: [protected]


________________________________________
If the problem is resolved to your satisfaction, please spare a minute to let us know about your experience by participating in the survey below. Your feedback will help us to serve you better.

Extremely satisfied
Neither satisfied nor dissatisfied
Extremely dissatisfied

693778:499625

Moglix Care
Fri, Jun 17, 6:31 PM (2 days ago)

to me

Hi Mirza,
Reference Ticket : [#693778]

We have shared an alternate contact number with the concerned team for earliest resolution.

Regards, '
Jayati
Moglix Care
[protected]@moglix.com || +[protected]
WhatsApp Chat: Click on this link to chat

Home . My Orders . My Account . All Categories . Top Deals . Contact Us .

Nationwide
Delivery
Secure
Payments
Buyer
Protection
365 Days
Help Desk

This is an automated system email. You are receiving this email because you are a registered customer of moglix.com.
Read our Privacy Policy and Terms o[censored]se if you have any questions.
© 2021 moglix.com | All Rights Reserved

Download Moglix App Now, Mirza Reyaz Beg wrote:
New contact number [protected], Mirza Reyaz Beg wrote:


Mirza Reyaz Beg
Jun 18, 2022, 11:29 AM (21 hours ago)

to Moglix


My Order Id : 3857270 will be delivered today or not kindly confirm.I am really very disappointed with the service of moglix.com.I have to purchase many items but how can I trust moglix in this situation and refer others to buy items from moglix.com

[protected][protected][protected][protected][protected]--------

Your order ID 3854197 (amount Rs. 1999) has been confirmed. For assistance, email: [protected]@moglix.com. To easily track your package, download our App: bit.ly/appmoglix - MOGLIX since 10 days item is not dispatch.. And since 3 days i am calling customer care there is no responsible person how i can sort out my complaint

I received the product on 4th June and return on the same day due to compatibility issue with Glucose strips sent by vendor. The Morepen has one product which has black color strips for sugar check. I received the white stirps which is non compactable with Glucose machine. I requested Moglix many times from 4th June till 13'06. However still they are not convinced with the proof image and details shared by me. I am using this machine from last 10 years and had never received such wrong items. I have shared the same product procured from Amazon which is perfectly fine. I am logging this complaint for the refund/return of my product.

I ordered consistent computer monitor but they delivered zebian monitor. Immediately I rised the return request using moglix website. Even after 5 days no reply from the company. I tried to contact but no body is picking call even after 10 minutes of waiting.
The invoice is different from Delivered product. What to do now? Feeling helpless.
Thinking of taking the matter to consumer court.
I think it's a bogus company,

Hi this is ramchandra I have ordered Kirloskar pump along with controle pannel. My order is is[protected].
On 24 th may order is delivered with one box. But that box contain controle pannel only. The pump I have ordered is missing. Immediately I have raised a request for exchange of product but that request is declined by moglix team. Why they behave like this. I have shared pics of delivered product. Showing what product has been delivered and invoice copy attached To box
Pls send missing product to me
Regards
ramchandra

Sir
Order no:-3791301
I have ordered an printer from moglix which is of the brand canon. I recieved the parcel and i found the parcel in repacked condition, immediately i contact with their customers support they told me to take a video and photo and to open it.
When i opened there is a another model of canon printer.i shared all the photos and videos i[censored]nboxing and its clear visible that the model is different.
Now i want to return it but they are not accepting to return.
Please help to return it .
Thank you

I was trying to order a printer and payment
Has been deducted from my account but order is not confirmed so please refund my deduction money

Hi I have buyed Microtek AC stabilizer but they have sent damaged product while i have been raising a return request they are keep on cancelling that return request and asking photos of all box side photos i have sent nearly 11 photos but they are not approving the return request and again asking for photos Please take action on Moglix

Order number : 3776523

Taken 100% in advance for 20000 printer and not delivered even after one month. no one is responding not even the MD, seems to be big fraud company.

Emandi Enterprises

I have a serious issue with Moglix if you can resolve it. My order id is 3720066. It is a Voda 200 kg weighing platform. Order placed in last week of March and delivered on 29th March 2022. The product was not weighing more than 7 kg. Voda also tried solving and finally said sensor is not working. Then I asked for an exchange, giving Moglix a chance to rectify their defective product. They delayed pickup by about a week and finally delivered a replacement on 11th April. This replacement product didn't even switch on. So I filed a return request and asked for a refund on 12th April itself. After 3 full days, they rejected the return request saying photos were not clear. It is a Moglix App issue since the App seems to be cutting resolution and uploading. I wrote to them on [protected]@moglix.com. They asked me to raise a return request once more. This time I called them and sent the photos on their whatsapp number [protected]. Though they said they will look at whatsapp for photos, they didn't do so and rejected the return request once again after 3 full days. I spoke to them again and they said sorry and looked at Whatsapp where I sent the photos once again. They said they escalated the matter internally. But today that is on 21st April, they sent an email that vendor Voda will call me and fix the issue. I gave them a chance to rectify the error the last time and they sent me a defective product the second time also. My request this time is for return and refund and Moglix is just playing football with me and refusing to take back a blatantly defective product and give me my money back.

As informed before regarding Qaulity, I received (10.04.2022)damaged product which is very annoying. feedback from other customers seems 100% genuine all reused and refurbished material moglix selling.please initiate my refund and return process immediately order number 3740611.
And in invoice the buyer detail is different????? I guess something wrong and misleading customers to get easily cheated by moglix… please need explanation

I have order submersible pump and control panel but i received only the control panel. I have asked the missing product.
At 1st they said we are trying to resolve the issue but now they are saying we delivered both the product. If you want to put a case you can proceed like that now they are saying

I had ordered a screwdriver drill machine from online company Moglix but the company sent me a normal drill machine, along with the order received bill was screwdriver drill machine