Moglix Complaints & Reviews

I have an order : [protected] placed and received a faulty product in package. They didnt follow the return policy stating ‘Package is sealed back and branded’ so contact the direct brand.
However every package will be sealed packed only !!!
Customer service didnt helped at all. Worst experience ..
I am gonna take legal action and already raised complaint to NCDRC ( National consumer disputes redressal commission)

Dera sir,
I have order safety shoes on 8th may.
Moglix order details show it's processing from 8th may & now 11th may.

Every evening I call moglix care no & they told me they provide tracking details tomorrow then next day they don't give me any tracking details & say next day they provide.
Please sir help me i really need this shoes urgent.

1. you have packed all 4 panels in a single box so it is very heavy and difficult to deliver the product in a two-wheeler.
2. I agree to pay the local trolly change for receiving the product. still, I am not receiving the products
3. kindly say what is my fault? I have paid your full amount, I agree to pay the local transport charges. Still, if I am not getting the product I am helpless.
your delivery agent writing that I am not available. Very sorry dealing. I am available and ready to provide 100% co-operation as the best customer.
Now it is your business to do or not. This is a ref to order id 3287608

My order was placed by moglix executive with confirmation of price, stock and assured delivery within 5 days from the supplier(company of product) and after the confirmation the order was placed. Today is 29th day after placing the order still there is no delivery of my order. Who will bear the opportunity loss and loss of time and money due to such unfaithful service. I have contacted many times to the customer service on call and i have all the call recordings of their lies such as-1.your order is already shipped.2.your order will be delivered within 2 days.3.take this tracking number for proof(which was provided so that i dont call up and i came to know that was a fake tracking number), 4.etc...
Their commitment of callback is totally fake and when asked to transfer the call to senior they say there is no senior there and we are only the senior.i don't know why the brand used a tag line Moglix Haina cause there are practically not there.also they say they are India's largest B2B platform but based on my experience and behaviour from them it seems a lie.i would not recommend others to use this platform as they just want to collect your money and use it for months.if someone from moglix is literally reading this and wants to deliver my product as promised and don't want to cause more mental harassment then my order id is -3251859 i would really appreciate a call back from some zonal officer for the delievery of my order as already many days have passed where i have waited so kindly arrange a speed delivery of my order.and also if you still reply to this review to provide the order id or contact details then it means you are not interested in customer service.lets see when will my order be delievered.

I purchased(Order ID : 3274142)WeP BP JOY Retail Printer at 14.04.2021 through Bajaj Finserv Emi card and the next day I cancelled that item.But still now (30.04.2021) the amount not refunded.

I had ordered an inverter battery trolley( diamond ppc compound single battery trolley) and to my surprise was delivered torn, broken, worn used by elsewhere and sent to me ...I applied for return through emails documented and with great difficulty moglix sends the pickup person assuring me replacement (chkd and verified )
today i received the replacement as though new packing & to my surprise the same old box which was used, torn, worn was sent back to me & moreover the delivery person runs away even before i open the box... In this way i spend my time ewith useless moglix who only write emails saying that they have escalated my issue to the top officials...Horrible useless people playing around with customer sentiments & that too twice...Is there any help from you people to mess up and get my refund...The photos also dont upload being just 3.4 mb...Horrible

Product is defective, the option fot choosing pics for return is not working and customer care is not picking calls...what is this??

I purchased target marble cutter on 27…
I purchased target marble cutter on 27 March 2021, they have sent a used cutter which was giving electric sparks, it is even rusted, when I asked for return with photos they have rejected.
Its a fake company
Don't buy from moglix

I will use internet and give bad feedback everywhere until they return my money.
The order number was 3233616...

Dear Sir,
Ordered Bosch GAS 12-25 ps 1350w vacuum cleaner on[protected] through Bajaj EMI card, but the very next day I had to cancel the order for some reason.Till today that is[protected] the refund has not been issued.Order id - 3222917

Dear sir,

I purchased moglix 13 mm drill machine kit on 18/11/2020..After few months the machine doesn't work. I went to Bosch service centre and they told me that this machine has no serial no.they said this machine could be a duplicate one.and for repairing they will take charge, but my drill machine is under warranty period.

This is the worst experience from moglix. The customer care denied to provide serial number

Kindly Pls check and do the needful

Thank you
From: Pankaj Rawat
Ph no: [protected]

I am ordered our website order id: 3219276, your delivery date conformation 20.03.2021, but today date 25.03.2021 not received for shipment, I am very bad experience

9015437... 16 march ko call aaya muje ki brother dcp-b7535dw printer available hai to muje link bheja maine payment b kiya... fir 1 day dispatch ho jayega bol bol kar aaj bol rahe hai aur 5 din lagenge dispatch hone me abhi stock nahi hai... agar stock hi nahi tha unke pass to order ka payment kyu karwaya.. harbar mail me 2 se 3 working days likha hua aata hai.. customer wale jaldi hi karwate hai aisa hi bolte hai...gumate hi rehte hai big cheater...aaj maine customer care me call kar k order cancel karne ko bola tab b bolte 48 gante me cancellation ka mail aayega... jb ki koi aur website me product cancellation me itna time nahi lagta.. sach ye hai ki in logo ko muft k customer k paise gumane hai bas... jitna ho sake inse delay karte jao.. zero rate service hai... i want refund my money

Foulty product, , product reten please ... shaikh hamid mo.no. [protected]

Foulty product order no 3207839

I have order 2 boss chair on 5th of February 2021 . My order number is 3157813 . I have canceled my order on 14th February because they are not making my delivery on time and giving reasons like order has been dispatch and all but there was no update of my product in courier company, from two weeks I am calling there customer care regarding my refund but they are not giving it and saying it is under process . My cancellation request is under process from 2 weeks .
I have mail them max 20/30 times but they haven’t gave any response to my emails also
I have used my credit card for this, and I haven’t received my product yet now my bank will charge me the amount
Please I want my refund

I have attached some screenshot of my mails kindly look in too it

Thank you

I have placed order Godrej Safire 40 L 2KL Mechanical Fire Resistant Safe on 10th Feb 2021 and payment made on same time, order ID 3166950. I did not get delivery and proper response after sending emails to customer care.
After follow-up, finally I requested for the refund.
Since then NO reply from Moglix.

Ordered a water motor pump from moglix.com, but received in broken condition. I have informed moglix for this on the same day.
But, till now no response from moglix.com, they don't even receive the phone of customer.

Please help me for the above mentioned matter as early as possible.

Order I'd - 3136810

The ordered printer was delivered in a torn packaging and in bike tying on sides. When requested for return of the product due to this, the customer care didn't accept and disconnected the call midway. I wanted a replacement which they rejected. I don't want to use the product this is delivery poorly which may affect it's performance later.

My order id3143093 chair received but screw for fitting not available in the box.please send new one and take back the parcel

Mistakenly, I had placed an order for the weighing machine in subject with ORDER# 3099955 on 28th Dec, 2020 by choosing Prepaid option as they didn't have Pay on Delivery option for the product. The order was delivered to me on 31st December, 2020.
After receiving the product on 31st December, 2020 found that the entire set of product is damaged and cheap in quality with respect to the price quoted for the product ( ₹ 3, 874), the look and feel of the product was entirely THIRD class and the parts received were almost all damaged.
On 31st Dec, 2020 itself the refund and return request was raised, however the REFUND is not processed yet for the same. The item was picked up also delayed on 2nd Jan, 2021 evening and it has not yet been received by Moglix it seems. Every time I raise the request to update them on my REFUND status, they say it is in process and I need to wait for 24 to 48hrs.
Request you register a hard complaint against the company and their pathetic services towards customer's hard earned money.
WORST PART IS THEY VERY WELL KNOW THAT THEY PROVIDE SUCH A PATHETIC SERVICE, HENCE THERE IS NOWHERE THEIR ESCALTION MATRIX IS UPDATE APART FROM THEIR CUSTOMER CARE EMAIL ID AND CUSTOMER CARE PHONE NUMBER WHICH IS OF NO USE.
+91-[protected]