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Moglix Complaints & Reviews

www.moglix.com
2.5
Updated: Jul 21, 2025
Complaints 213
Resolved
92
Unresolved
121
Good! Moglix values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Moglix step up their efforts to fully resolve all complaints 👍
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Moglix

Moglix reviews & complaints page 5

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C
City gas
Aug 14, 2021
Resolved
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Resolved

Address: Noida

I ordered gas stove glass top ten of quality but I received only one tag of ten quality when I picked thd parcel I refused on the spot, ... This is cheater online app...
Amazon is world's best online shopping app
I don't trust any other...
My order no.. 3401638
Sep 17, 2021
Complaint marked as Resolved 
Moglix customer support has been notified about the posted complaint.
Aug 14, 2021
Updated by City gas Thank god iam safe
Verified Support
Aug 17, 2021
Moglix Customer Care's response Hi Sir, In order to understand your concern, we have arranged a callback on your registered number. Our representative will contact you in next 2-4 hours.
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    M
    Mkmishra8
    Aug 5, 2021
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    Address: Bhanjabihar BERHAMPUR UNIVERSITY

    I received a pair of shoes today. By opening the pack found a defect in one. How can I return it? I have down loaded the App but in my orders list this item is no displayed. My order ID No. Is 3393031. HELP ME.
    Moglix customer support has been notified about the posted complaint.
    View replies
    Hi Sir, As per our records, we have recalled the defective product and dispatched the correct product. Your order will be delivered in next 3-4 days. In case of any further concern, please contact us at[protected]:00 AM to 9:00 PM) .
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      M
      Matha Engg
      Aug 3, 2021
      Resolved
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      Resolved

      Address: Sunilkumar, Anandu agencies, peringammala, Kalliyoor PO? , Thiruvananthapuram, Kerala, pin695042

      We have delivered your moglix order:[protected] on 19-Jul to Sunilkumar, For feedback pls click fb.xbees.in/QO0nZfW5 Xpressbees

      Order of moglix, your
      product, AWB:[protected] is picked.Download ack.:https://tinyurl.com/yj8ole57, For feedback click fb.xbees.in/FF8LdzV6 Xpressbees

      We have delivered your moglix order:[protected] on 26-Jul to Sunilkumar, For feedback pls click fb.xbees.in/J47TUCjB Xpressbees

      Order of moglix, your product, AWB:[protected] is picked.Download ack.:https://tinyurl.com/yzbbk7yu, For feedback click fb.xbees.in/AarMFiQ9 Xpressbees
      Sep 17, 2021
      Complaint marked as Resolved 
      Moglix customer support has been notified about the posted complaint.
      Verified Support
      Aug 17, 2021
      Moglix Customer Care's response       Hi Sir, We regret the inconvenience caused to you. We have already dispatched your replacement order via Xpressbees Courier service. You will receive the product in next 4-5 days. In case of any further concern, please contact us at[protected]:00 AM to 9:00 PM) .
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        G
        gargpkg
        Jul 30, 2021
        Resolved
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        Resolved

        We have order 2 Pec. Generic 1010W 6kg Demolition haammer wwwith 2 chiesel and paid by Razorpaybharatqr of Rs. 9468 Ref No.[protected] on 30 July 9:24 pm and shown payment successful and UPI ID is [protected]@icici Please do needful or refund payment
        +1 photos
        Sep 17, 2021
        Complaint marked as Resolved 
        Moglix customer support has been notified about the posted complaint.
        Verified Support
        Aug 17, 2021
        Moglix Customer Care's response         Hi Sir, Kindly share your registered email id/order number so that we can check what went wrong. You can also contact us at[protected].
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          H
          Hussain Kamrul
          Jul 26, 2021
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          Address: Assam karimganj anipur pechala
          Website: Helmet

          Halmet Large comin no large return
          Please argent
          3XL give me
          Moglix customer support has been notified about the posted complaint.
          View replies
          Hi Sir, Please share your registered email id/order number so that we can check what went wrong. You can also contact us at[protected].
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            A
            avgupta
            from Pune, Maharashtra
            Jul 20, 2021
            Resolved
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            Resolved

            I have putchased HP Laser Printer but not received tonner inside the printer nor received the tonner cartridges
            +1 photos
            Sep 17, 2021
            Complaint marked as Resolved 
            Moglix customer support has been notified about the posted complaint.
            Verified Support
            Aug 17, 2021
            Moglix Customer Care's response             Hi Sir, Please share your registered email id/order number so that we can check what went wrong. You can also contact us at[protected].
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              N
              Nitin Bhujbal
              from Pune, Maharashtra
              Jul 19, 2021
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              Bought chairs from Moglix Online, Chairs poor quality products fake leather tears in 2 months & they say no warranty on leather
              Wheels of chair break in 2 months
              feel Cheated with Moglix as in warranty they say no warranty on leather which has cracked and tearing in just 3 months
              Moglix customer support has been notified about the posted complaint.
              View replies
              Hi Nitin, Please share your registered email id/order number so that we can check what went wrong. You can also contact us at[protected].
              Reply
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                K
                kirthinath
                Jul 16, 2021
                Resolved
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                Resolved

                Wrong product with a different model number was delivered. But now they have rejected the replace or return request. Ordered a wheelchair of model number KL524L. But they delivered KL524 without lever system. The website had mentioned the wrong model number which led me to buy the product in the first place. Paid Rs 29, 048 for the product and I am stuck with the wrong product. Order number 3362399. The customer care doesn't even have the courtesy to provide an explanation why they have rejected the request. They have sent ne the same automated or robotic reply several times.
                +3 photos
                Sep 17, 2021
                Complaint marked as Resolved 
                Moglix customer support has been notified about the posted complaint.
                Jul 16, 2021
                Updated by kirthinath                 The following email has been sent to me three times as a reply to my request to provide details why they have rejected my returns/replacement request!!!

                Hi Kirthinath,

                Greetings from Moglix!

                Thank you for contacting us.

                We regret the inconvenience caused here.

                We have gone through your e-mail & understand that your concern is regarding Order # 3362399.

                We would like to inform you that we have delivered you the correct product.

                Please feel free to get in touch with us in case of any further query/concern.

                Thanks.

                Moglix Care
                Verified Support
                Aug 17, 2021
                Moglix Customer Care's response                 Hi Sir, We deeply regret the inconvenience caused to you. As per our records, we have recalled the product and refunded the amount to you. In case of any further concern, please contact us at[protected]:00 AM to 9:00 PM) .
                View replies
                Thank you for the resolution. But such delayed and tedious process to find a solution has reduced my confidence in making further purchases from Moglix.
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                  B
                  Bijay Agar
                  Jul 11, 2021
                  Resolved
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                  Resolved

                  Address: Sector 62 , Noida

                  The printer was ordered after making payment to Mr Gaurav online employee of Moglix Ph no..[protected].

                  Not getting a update saying that the API is not working. Need the printer urgently.
                  +1 photos
                  Sep 17, 2021
                  Complaint marked as Resolved 
                  Moglix customer support has been notified about the posted complaint.
                  Verified Support
                  Aug 17, 2021
                  Moglix Customer Care's response                   Hi Sir, Please share your registered email id/order number so that we can check what went wrong. You can also contact us at[protected].
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                    S
                    Saithalavi
                    Jul 10, 2021
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                    Address: Saithalavi puthanparambi house andippadam mannarkkad palakkad kerala 678582

                    Dear team
                    I purchased blaupunkt car radio (protucted)colombo130bt stereo
                    The product is not working
                    In my a C and i want to return and re fund the same
                    I'm really not happy with the service
                    It's delayed in delivery allso
                    Quality of the product is very worst l didnt expect this from you guys

                    Please re fund the amount as soon as possible

                    Order I'd .3346975
                    Quantity .1
                    Placed on. (protected)
                    Moglix customer support has been notified about the posted complaint.
                    View replies
                    Hi Sir, as per our records we have delivered the same product for which you have placed the order for. In such scenario, we are unable to recall the product. In case of any further concern, please contact us at[protected]:00 AM to 9:00 PM) .
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                      S
                      sahil boni
                      Jul 8, 2021
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                      I had returned an incomplete product to moglix. From the day of return from my end, it's been 30 days. The delivery is still lying in the supplier city for almost 16 days now and moglix just informs that they can initiate the refund after the delivery. It is unimaginable to think that a delivery is lying in the city for 16 days without being returned.
                      Even with multiple follow ups, no update on any progress neither any SLA's defined to update me that what they are doing for such logistics failure while holding up my money.
                      Order number 3318048
                      Moglix customer support has been notified about the posted complaint.
                      View replies
                      Hi Sahil, We deeply regret the inconvenience caused to you. We have escalated the issue to our Logistics team. Kindly provide us 24-48 hours in order to share the update with you. In case of any further concern, please contact us at[protected].
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                        C
                        Charles ArulRaj
                        Jul 3, 2021
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                        Address: R4-4, Staff quarters, Valuthur gas turbine power station

                        I had ordered Allen cooper steel toe shoe with order id - 3337376 dt 13.6.2021. The estimated delivery time was scheduled in a week. But its nearly 20 days over & still I dint receive the product as on date. No tracking details available for the product.
                        Moglix customer support has been notified about the posted complaint.
                        View replies
                        Hi Charles, We deeply regret the inconvenience caused to you. As per our records, order has been delivered to you on 5th July. In case of any further concern, please contact us at[protected].
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                          G
                          George Rodrigues
                          Jun 30, 2021
                          Resolved
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                          Resolved

                          Address: [email protected]

                          I had ordered a gum boot on 22nd June 2021. Estimated delivery date was 29 June. From 27 June I am continuously calling customer care executive he is telling me by the end of the he will reply me nd send dispatch msg . This moglix is fooling people . My order number is 3347420. I seriously need to complaint about this. No proper facility . Pls help me regarding this .
                          +1 photos
                          Aug 11, 2021
                          Complaint marked as Resolved 
                          Moglix customer support has been notified about the posted complaint.
                          Verified Support
                          Jul 10, 2021
                          Moglix Customer Care's response                           Hi George, We deeply regret the inconvenience caused to you. As per our records, order has been delivered on 7th July. In case of any further concern, please contact us at[protected].
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                            R
                            Ruli Das Sen
                            from Bengaluru, Karnataka
                            Jun 28, 2021
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                            The order was delivered on 10th June, 2021, one of the bins was defective with a broken wheel. Request for replacement took many attempts. Finally it was accepted. Pick up for replacement was pathetic, they kept sending people even after it was picked up. And now I am still waiting for the replacement despite many reminders and mail. They keep replying they will update the status within 24-48 hours which still hasnt happened. Requested them to refund my money if they cannot deliver. Same answer.
                            Moglix customer support has been notified about the posted complaint.
                            View replies
                            Hi Ruli, We deeply regret the inconvenience caused to you. As per our records, refund against your order has been successful on 30th June. In case of any further concern, please contact us at[protected].
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                              S
                              Sunil4321
                              Jun 24, 2021
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                              Website: Moglix

                              I have raised a return request to Moglix, as I have received a damaged/used product.
                              But Moglix has simply rejected it.
                              Please help to return my product.
                              Orderid 3337565
                              Moglix customer support has been notified about the posted complaint.
                              View replies
                              I have raised the return request with in hour after receiving the delivery.
                              I haven't breached any of the policy.
                              No customer wants the used/damaged product.
                              Please help to return my product.
                              Reply
                              No customer expects the Used/damaged product.
                              Please help to return my product.
                              Reply
                              There are many evidences to say that my product is used one.
                              Attached few.
                              Reach out to me for more and discuss further to process my return request.

                              Damaged product: Return request rejected - Comment #3849863 - Image #0
                              Damaged product: Return request rejected - Comment #3849863 - Image #1
                              Reply
                              Hi Sunil, We deeply regret the inconvenience caused to you. As per our records, reverse pickup of the product has already been successful from our end. In case of any further concern, please contact us at[protected].
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                                P
                                PSE chemisys
                                Jun 20, 2021
                                Resolved
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                                Resolved

                                Hi,
                                In reference to the above order placed on[protected], payment has been made and today it is[protected], we have not received the consignment. we have been calling the customer care and their polite answer is it will be delivered today.

                                We have sent several mails to your customer care and they have not bothered to acknowledge our mail.

                                We have never experienced such a horrible service in any of the online portal. Very bad

                                Please confirm will be product will be delivered or not
                                Aug 11, 2021
                                Complaint marked as Resolved 
                                Moglix customer support has been notified about the posted complaint.
                                Verified Support
                                Jul 10, 2021
                                Moglix Customer Care's response                                 Hi Sir, We deeply regret the inconvenience caused to you. As per our records, order has been delivered to you on 25th June. In case of any further concern, please contact us at[protected].
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                                  O
                                  Onlineshopping1
                                  Jun 18, 2021
                                  Resolved
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                                  Resolved

                                  Refund not being provided

                                  Website: Moglix.com

                                  -Order : 3325131
                                  -Wrong product sent
                                  -Return taken back with images on 8th june.
                                  -return product received by moglix and refund confirmed on mail.
                                  -Customer care denying to provide refund
                                  details.
                                  -Moglix repeatedly sending copy pasted response with no heed to questions.
                                  -moglix well known to delay/deny refunds for weeks by inventing excuses.

                                  Kindly help get refund of 9019/- unethically...
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                                  T
                                  Tarun12490
                                  Jun 16, 2021
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                                  Address: C9, PANCHSHEEL GARDEN, NAVEEN SHAHDARA

                                  Hi Team,

                                  I had returned a product against order id : 2866513 and still I havent received my money back in my account.
                                  Moglix customer support has been notified about the posted complaint.
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                                    A
                                    Aktaayush
                                    Jun 9, 2021
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                                    I ordered a baja table fan from moglix but the two blades of the fan was broken and even the box was in bad condition. I filed a return but it was rejected. I tried calling the customer care but I didn't get any response.
                                    Moglix customer support has been notified about the posted complaint.
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                                      K
                                      Kpmss
                                      Jun 2, 2021
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                                      Website: Moglix.com

                                      My experience with Moglix has been very bad. I ordered a small manual lawn mower which cost me a little less than Rs. 3000. I received my order in a very sorry looking plastic sack with handles popping out and the sack was sewn with a thin rope. When I opened the sack there was only a grass collection basket and handle. The main component which is the mower with blade was missing. I called up the delivery guy who asked me to contact Moglix. Moglix claims they gave me a sealed intact product. Really bad experience. Very disappointed.
                                      Moglix customer support has been notified about the posted complaint.
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