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Moglix Complaints & Reviews

2.7
Last updated Nov 27, 2022
Complaints 175
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85
Unresolved
90
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

My order id3143093 chair received but screw for fitting not available in the box.please send new one and take back the parcel
Aug 6, 2021
Complaint marked as Resolved 
Moglix customer support has been notified about the posted complaint.
Hi Sir, We regret the inconvenience caused to you. We have arranged for the reverse pickup of the product. Our logistics partner will contact you in next 48 hours. In case of any further concern, please contact us at[protected]:00 AM to 9:00 PM) .
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    Resolved
    The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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    Resolved
    The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

    Moglix — Refund not received yet

    Mistakenly, I had placed an order for the weighing machine in subject with ORDER# 3099955 on 28th Dec, 2020 by choosing Prepaid option as they didn't have Pay on Delivery option for the product. The order was delivered to me on 31st December, 2020.
    After receiving the product on 31st December, 2020 found that the entire set of product is damaged and cheap in quality with respect to the price quoted for the product ( ₹ 3, 874), the...
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    Resolved
    The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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    Resolved
    The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

    Moglix — Refund for cancellation of Bajaj Flashy Room Heater

    On 21.12.2020 I had ordered 2 units of Bajaj Flashy Room Heater via Pay U payment mode. My order was successful and the total amount was debited. I could also see my order status which showed 27.12.2020 as the expected delivery date. I could not opt for COD as the option was not available.

    On 26.12.2020 I saw that still the product was not dispatched or delivered because most of the cases product gets delivered before the...
    +2 photos
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    On 21.12.2020 I had ordered 2 units of Bajaj Flashy Room Heater via Pay U payment mode. My order was successful and the total amount was debited. I could also see my order status which showed 27.12.2020 as the expected delivery date. I could not opt for COD as the option was not available.

    On 26.12.2020 I saw that still the product was not dispatched or delivered because most of the cases product gets delivered before the...
    +3 photos
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    Resolved
    The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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    Resolved
    The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

    Moglix — Broken parts are supplied

    I have received my 2 chairs Regent Butterfly Net & Metal High Back Black Mesh Chair Brand : Regent. When I opened the box I found 4 damaged parts. Immediately I called the customer care and the customer care personal advised me to request for replacement through the portal and asked me to take the photograph of the damaged parts. Which I did on the same time. On 26th I got a message saying my request is rejected. When I called the customer...
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    Purchased a office on 17th Dec. Delivered on 24th Dec damaged. Unable to enter exchange request on ur website as it doesn’t work.
    +3 photos
    Moglix customer support has been notified about the posted complaint.
    Dec 24, 2020
    Updated by gavingrodrigues
    Mobile no [protected]
    Jan 29, 2021
    Updated by gavingrodrigues
    Third time received broken replacement. Raised a request of refund. Plz pick ur damaged item at the earliest...

    Hi Gavin, We regret the inconvenience caused to you. As per our records, reverse pickup of the chair has already been successful. Replacement order is under processing & will be dispatched in next 48-72 hours. In case of any further concern, please contact us at[protected]:00 AM to 7:00 PM) .
    Received replacement today and again it is broken/damaged product. This is frustrating.

    gavingrodrigues's [Complaint's author] reply, Feb 12, 2021
    Its been more than 10 working days and no refund and your customer care agents have no information.. This is very very bad experience. Awating refund
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      Resolved
      The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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      Resolved
      The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

      I have ordered regent mesh office chair and it was delivered today i.e., on 23/12/2020.
      I was not at all happy with the product as the height adjustment of the chair was not working and also I was unable to return the product in the moglix app.
      So, please respond to the issue.

      Order I'd : 3084313
      Aug 6, 2021
      Complaint marked as Resolved 
      Moglix customer support has been notified about the posted complaint.
      Hi Aishwarya, Sorry to hear that! We request that you please help us with your order number. We will get back to you at the earliest.
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        Resolved
        The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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        Resolved
        The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

        Moglix — Order 3067116 is not received

        Hi,
        I have placed ordered Regent Silver Line Net Metal High Back Black Mesh Chair on 3rd December 2020 saying that it will be delivered within 5 days. Today is 21st Dec but still I couldn't delivered a product.
        I was following up 10 days but still there is no proper response from customer care. on every call they kept call on hold and saying that we are not able to contact concern team, and escalated your issue to concern department.br...
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        Resolved
        The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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        Resolved
        The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

        Moglix — Executive Office Chair - Mezonite High Back Black Office Chair Made Of Leatherette

        I had placed an order for the chair in subject with ORDER# 3058508 on 26th November, 2020 by choosing Prepaid option as they didn't have Pay on Delivery option for the product. The order was delivered to me on 7th December, 2020 after repeated escalation because the delivery was promised on 3rd December.
        After receiving the product on 7th December, 2020 found that the entire set of product is damaged and cheap in quality with respect...
        +8 photos
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        The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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        Resolved
        The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

        I purchased Prince marble cutter with Accessories but accessories not delivered waited accessories or refund 500 rupees or return my mech one I complaint delivered time to your help centre but your return Windows I am not seen many time contact help centre
        Aug 6, 2021
        Complaint marked as Resolved 
        Moglix customer support has been notified about the posted complaint.
        Hi Abdul, Sorry to hear that! We request that you please help us with your order number. We will get back to you at the earliest.
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          The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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          Resolved
          The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

          Moglix has delivered a defective Office Chair Order # 3041851.
          They asked me for more pics.. Shared the picks ..
          I have initiated return but no mail communication or call from Moglix.. Tried calling[protected] .. But its not connecting..
          Aug 6, 2021
          Complaint marked as Resolved 
          Moglix customer support has been notified about the posted complaint.
          Hi Sanju, We regret the inconvenience caused to you.

          Refund of Rs 4833/- has been already been successful from our end. We request you to kindly check the status with your Bank.

          In case of any further concern, please contact us at[protected]:00 AM to 6:00 PM) .
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            Resolved
            The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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            Resolved
            The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

            Epson l130 printer has been cancelled refund my money
            Aug 6, 2021
            Complaint marked as Resolved 
            Moglix customer support has been notified about the posted complaint.
            Hi Sir, Refund of Rs 7549 /- has been already been successful from our end. We request you to kindly check the status with your Bank. In case of any further concern, please contact us at[protected]:00 AM to 6:00 PM) .
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              The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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              Resolved
              The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

              Moglix — Refund

              I placed order for Love4ride Tizzy Black ISI Mark Open Face Helmet, Size: Large wise Order Number 3019196. This product received to me on 30 Oct. 2020 as COD payment mode. On the same day I filed return request at Moglix for defective and lesser size helmate.

              But Moglix team cannot confirm of return request. After telephonic talk 2 or 3 times they confirm return request. Courier partner Delhivery also not pickup the parcel...
              +2 photos
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              The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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              Resolved
              The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

              Moglix — Non delivery of product

              1.Order Id : 3022809 placed on :[protected]
              2. Its a 100 % prepaid order.
              3.Destined to be delivered on[protected]. has not been delivered yet.
              4.The delivery date is being extended by one day from[protected] onward on daily basis.
              5.As on today, it stands at[protected].
              6.All my attempts at the customer care door have not yielded any result.
              7.My mobile number is [protected]...
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              Dear Sir,
              I have received the above shapura electrical grass trimmer yesterday. But There are problems :
              1. It is damaged,
              2. Not working,
              3. The cable is very very short.
              Therefore I want to return and collect the money I paid.
              Please collect the item and refund
              RS. 4959 as soon as possible.
              Moglix customer support has been notified about the posted complaint.
              Hi Sir, We regret the inconvenience caused to you. We request you to kindly login to your Moglix account through your Registered Email Id/Mobile Number & raise the Return or Exchange request through My Orders section. Also, upload 5-6 images of the Complete product & Product Packaging/Box. In case of any further concern, please contact us at[protected]:00 AM to 6:00 PM).
              Complaint ID:2749639

              1. The motor is not working,
              2. One piece(plastic)is broken,
              3. The length of the electric connection
              chord is very very short,
              4. The packing was very poor.

              Please take necessary action for the refund of Rs. 4959, which I paid for the
              Damaged electric grass cutter. Your
              Sincere help in this regard is highly appreciated. Thank u very much.
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                I bought AC Stabilizer in Moglix. After installation it worked only for once, second time it is not giving power supply to AC. At first we thought it is AC fault. But technician said it is stabilizer fault. We booked complaint in Moglix, but they told to contact company customer service. We took product to service centre. They simply said that, this is not a new piece, we don't give free service to this.

                Why did moglix cheated...
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                You Sen m air blower are defective
                Moglix customer support has been notified about the posted complaint.
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                  Resolved
                  The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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                  Resolved
                  The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

                  Moglix — Refund not yet received

                  I have placed a prepaid order with order ID 2927056 at moglix.com on 6th august 2020. They have given the delivery date as 13th of august. After 13th august I have noticed about the change in delivery date everyday within my order details. There is no such message or mail regarding the delay of order. After multiple conversations they have finally agreed for a refund on 2nd of September, since they failed to deliver the product. After that...
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                  Resolved
                  The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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                  Resolved
                  The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

                  Order no.[protected] finaly after long follow up today got unison 12 inch lawn mower without handle and grass collection bucket. Delivered machine is not appropriate to shown detail at the time of order. Kindly short out matter as urgent and reply on mob. [protected] for same
                  +1 photos
                  Aug 6, 2021
                  Complaint marked as Resolved 
                  Moglix customer support has been notified about the posted complaint.
                  Hi Bipin. We regret the inconvenience caused to you. We have arranged for the reverse pickup. Our logistics partner will contact you in next 48-72 hours for the pickup of the product. In case of any further concern, please call us at[protected].
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                    The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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                    Resolved
                    The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

                    Bolero tail light damage thaa mene riturn dall rkhaa he tab bhi lene nhi aa rhe he call krte he tab bol rhe he ki location note mach sali farji campni se products nhi khridna chiye
                    +4 photos
                    Aug 6, 2021
                    Complaint marked as Resolved 
                    Moglix customer support has been notified about the posted complaint.
                    Sep 24, 2020
                    Updated by MONU Meena
                    Moglix note risive products

                    Hi Monu. We deeply regret the inconvenience caused to you. We have already approved your return request. We request you to kindly send the product at the supplier's address. You will find the address on the invoice. Once supplier receives the product, we will issue you refund (Product Amount + Courier charges).
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