Moglix Complaints & Reviews

I have bought a pair of shoes .
Order I'd 3451778
On wearing and walking I felt discomfort and my right heel got injured because of a projecting tiny nail .it's a manufacturing defect.
On complaining, your customer care rejected to take it back since I walked with this shoes.
Without walking how could I come to know the defect. Because it is a very small nail which is not visible.
But it injured my heel..

I had placed an order for Surya light ceiling fan (combo) on August 3rd, valued RS 1788 INR as it showed 5th August delivery date. Later delivery kept changing to 7th, 10th, 12th, 15th until i realized that it's never gonna come and requested for cancellation & refund. On first couple of phone calls customer care mentioned that cancellation has been arranged and refund shall be processed shortly. When the payment didn't reach for over a month customer care requested for bank statement which itself is illegal as it contains private transaction. On the recent few email follow-up Moglix once again requested for another weeks time for refund. Today yet again over telephonic conversation Paras from Moglix (So called escalation manager) was severly rude and said payment still cannot be processed as cheque has bounced at my end and they need more time.

This clearly demonstrates their ignorance and moglix doesn't care for their own committments, timelines or consumer guidelines. Therefore i intend to take a legal action on them.

I have ordered 1 printer machine on 15th aug 2021 and that time mogix given me delivery time was 19th August 2021. I caller many time in customer care but no one is responding. Today is 28 aug 2021 and still not received.

My order id : 3414432

My contact number is [protected]

I received my order with order id 3421072 yesterday. I found there is big difference on your delivered product as compared to Original Kalinga Gold 4 sq mm wire which i bought from local market.Your product is like 2 sq mm wire of original kalinga gold. The thickness of your product is not as same as original 4 sq mm wire and the amount of copper inside the cover is also too much less than original one. I have attached both wires photo. Kindly find attached photo for your reference and approved my return request as soon as possible. I have already read the return policy and my ordered product fulfill your return policy. Kindly refund my amount as soon as possible otherwise i will filled a case against moglix in consumer forum.

Thanks and regards
Avinash Sinha.

I ordered gas stove glass top ten of quality but I received only one tag of ten quality when I picked thd parcel I refused on the spot, ... This is cheater online app...
Amazon is world's best online shopping app
I don't trust any other...
My order no.. 3401638

I received a pair of shoes today. By opening the pack found a defect in one. How can I return it? I have down loaded the App but in my orders list this item is no displayed. My order ID No. Is 3393031. HELP ME.

We have delivered your moglix order:[protected] on 19-Jul to Sunilkumar, For feedback pls click fb.xbees.in/QO0nZfW5 Xpressbees

Order of moglix, your
product, AWB:[protected] is picked.Download ack.:https://tinyurl.com/yj8ole57, For feedback click fb.xbees.in/FF8LdzV6 Xpressbees

We have delivered your moglix order:[protected] on 26-Jul to Sunilkumar, For feedback pls click fb.xbees.in/J47TUCjB Xpressbees

Order of moglix, your product, AWB:[protected] is picked.Download ack.:https://tinyurl.com/yzbbk7yu, For feedback click fb.xbees.in/AarMFiQ9 Xpressbees

We have order 2 Pec. Generic 1010W 6kg Demolition haammer wwwith 2 chiesel and paid by Razorpaybharatqr of Rs. 9468 Ref No.[protected] on 30 July 9:24 pm and shown payment successful and UPI ID is [protected]@icici Please do needful or refund payment

Halmet Large comin no large return
Please argent
3XL give me

I have putchased HP Laser Printer but not received tonner inside the printer nor received the tonner cartridges

Bought chairs from Moglix Online, Chairs poor quality products fake leather tears in 2 months & they say no warranty on leather
Wheels of chair break in 2 months
feel Cheated with Moglix as in warranty they say no warranty on leather which has cracked and tearing in just 3 months

Wrong product with a different model number was delivered. But now they have rejected the replace or return request. Ordered a wheelchair of model number KL524L. But they delivered KL524 without lever system. The website had mentioned the wrong model number which led me to buy the product in the first place. Paid Rs 29, 048 for the product and I am stuck with the wrong product. Order number 3362399. The customer care doesn't even have the courtesy to provide an explanation why they have rejected the request. They have sent ne the same automated or robotic reply several times.

The printer was ordered after making payment to Mr Gaurav online employee of Moglix Ph no..[protected].

Not getting a update saying that the API is not working. Need the printer urgently.

Dear team
I purchased blaupunkt car radio (protucted)colombo130bt stereo
The product is not working
In my a C and i want to return and re fund the same
I'm really not happy with the service
It's delayed in delivery allso
Quality of the product is very worst l didnt expect this from you guys

Please re fund the amount as soon as possible

Order I'd .3346975
Quantity .1
Placed on. (protected)

I had returned an incomplete product to moglix. From the day of return from my end, it's been 30 days. The delivery is still lying in the supplier city for almost 16 days now and moglix just informs that they can initiate the refund after the delivery. It is unimaginable to think that a delivery is lying in the city for 16 days without being returned.
Even with multiple follow ups, no update on any progress neither any SLA's defined to update me that what they are doing for such logistics failure while holding up my money.
Order number 3318048

I had ordered Allen cooper steel toe shoe with order id - 3337376 dt 13.6.2021. The estimated delivery time was scheduled in a week. But its nearly 20 days over & still I dint receive the product as on date. No tracking details available for the product.

I had ordered a gum boot on 22nd June 2021. Estimated delivery date was 29 June. From 27 June I am continuously calling customer care executive he is telling me by the end of the he will reply me nd send dispatch msg . This moglix is fooling people . My order number is 3347420. I seriously need to complaint about this. No proper facility . Pls help me regarding this .

The order was delivered on 10th June, 2021, one of the bins was defective with a broken wheel. Request for replacement took many attempts. Finally it was accepted. Pick up for replacement was pathetic, they kept sending people even after it was picked up. And now I am still waiting for the replacement despite many reminders and mail. They keep replying they will update the status within 24-48 hours which still hasnt happened. Requested them to refund my money if they cannot deliver. Same answer.

I have raised a return request to Moglix, as I have received a damaged/used product.
But Moglix has simply rejected it.
Please help to return my product.
Orderid 3337565

Hi,
In reference to the above order placed on[protected], payment has been made and today it is[protected], we have not received the consignment. we have been calling the customer care and their polite answer is it will be delivered today.

We have sent several mails to your customer care and they have not bothered to acknowledge our mail.

We have never experienced such a horrible service in any of the online portal. Very bad

Please confirm will be product will be delivered or not