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Moglix Complaints & Reviews

www.moglix.com
2.4
Updated: Jul 21, 2025
Complaints 214
Resolved
92
Unresolved
122
Good! Moglix values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Moglix step up their efforts to fully resolve all complaints 👍
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Moglix reviews & complaints page 5

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S
Speedking
Aug 25, 2021
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I received my order with order id 3421072 yesterday. I found there is big difference on your delivered product as compared to Original Kalinga Gold 4 sq mm wire which i bought from local market.Your product is like 2 sq mm wire of original kalinga gold. The thickness of your product is not as same as original 4 sq mm wire and the amount of copper inside the cover is also too much less than original one. I have attached both wires photo. Kindly find attached photo for your reference and approved my return request as soon as possible. I have already read the return policy and my ordered product fulfill your return policy. Kindly refund my amount as soon as possible otherwise i will filled a case against moglix in consumer forum.

Thanks and regards
Avinash Sinha.
Moglix customer support has been notified about the posted complaint.
Aug 25, 2021
Updated by Speedking Here is the photo of both wires. Red is original kalinga gold and black is that i ordered from moglix.

Verified Support
Aug 30, 2021
Moglix Customer Care's response Hi Sir, As per our records, we have already approved the Return Request. In case of any further concern, please contact us at[protected].
Sep 03, 2021
Updated by Speedking As per mail from moglix, i had shipped the product on there's warehouse address and the package was delivered successfully as i confirmed from warehouse. But they didn't refund my amount yet. Kindly refund it as soon as possible.
Sep 05, 2021
Updated by Speedking When will i get my refund?
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    C
    City gas
    Aug 14, 2021
    Resolved
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    Resolved

    Address: Noida

    I ordered gas stove glass top ten of quality but I received only one tag of ten quality when I picked thd parcel I refused on the spot, ... This is cheater online app...
    Amazon is world's best online shopping app
    I don't trust any other...
    My order no.. 3401638
    Sep 17, 2021
    Complaint marked as Resolved 
    Moglix customer support has been notified about the posted complaint.
    Aug 14, 2021
    Updated by City gas     Thank god iam safe
    Verified Support
    Aug 17, 2021
    Moglix Customer Care's response     Hi Sir, In order to understand your concern, we have arranged a callback on your registered number. Our representative will contact you in next 2-4 hours.
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      M
      Mkmishra8
      Aug 5, 2021
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      Address: Bhanjabihar BERHAMPUR UNIVERSITY

      I received a pair of shoes today. By opening the pack found a defect in one. How can I return it? I have down loaded the App but in my orders list this item is no displayed. My order ID No. Is 3393031. HELP ME.
      Moglix customer support has been notified about the posted complaint.
      View replies
      Hi Sir, As per our records, we have recalled the defective product and dispatched the correct product. Your order will be delivered in next 3-4 days. In case of any further concern, please contact us at[protected]:00 AM to 9:00 PM) .
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        M
        Matha Engg
        Aug 3, 2021
        Resolved
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        Resolved

        Address: Sunilkumar, Anandu agencies, peringammala, Kalliyoor PO? , Thiruvananthapuram, Kerala, pin695042

        We have delivered your moglix order:[protected] on 19-Jul to Sunilkumar, For feedback pls click fb.xbees.in/QO0nZfW5 Xpressbees

        Order of moglix, your
        product, AWB:[protected] is picked.Download ack.:https://tinyurl.com/yj8ole57, For feedback click fb.xbees.in/FF8LdzV6 Xpressbees

        We have delivered your moglix order:[protected] on 26-Jul to Sunilkumar, For feedback pls click fb.xbees.in/J47TUCjB Xpressbees

        Order of moglix, your product, AWB:[protected] is picked.Download ack.:https://tinyurl.com/yzbbk7yu, For feedback click fb.xbees.in/AarMFiQ9 Xpressbees
        Sep 17, 2021
        Complaint marked as Resolved 
        Moglix customer support has been notified about the posted complaint.
        Verified Support
        Aug 17, 2021
        Moglix Customer Care's response         Hi Sir, We regret the inconvenience caused to you. We have already dispatched your replacement order via Xpressbees Courier service. You will receive the product in next 4-5 days. In case of any further concern, please contact us at[protected]:00 AM to 9:00 PM) .
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          G
          gargpkg
          Jul 30, 2021
          Resolved
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          Resolved

          We have order 2 Pec. Generic 1010W 6kg Demolition haammer wwwith 2 chiesel and paid by Razorpaybharatqr of Rs. 9468 Ref No.[protected] on 30 July 9:24 pm and shown payment successful and UPI ID is [protected]@icici Please do needful or refund payment
          +1 photos
          Sep 17, 2021
          Complaint marked as Resolved 
          Moglix customer support has been notified about the posted complaint.
          Verified Support
          Aug 17, 2021
          Moglix Customer Care's response           Hi Sir, Kindly share your registered email id/order number so that we can check what went wrong. You can also contact us at[protected].
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            H
            Hussain Kamrul
            Jul 26, 2021
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            Address: Assam karimganj anipur pechala
            Website: Helmet

            Halmet Large comin no large return
            Please argent
            3XL give me
            Moglix customer support has been notified about the posted complaint.
            View replies
            Hi Sir, Please share your registered email id/order number so that we can check what went wrong. You can also contact us at[protected].
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              A
              avgupta
              from Pune, Maharashtra
              Jul 20, 2021
              Resolved
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              Resolved

              I have putchased HP Laser Printer but not received tonner inside the printer nor received the tonner cartridges
              +1 photos
              Sep 17, 2021
              Complaint marked as Resolved 
              Moglix customer support has been notified about the posted complaint.
              Verified Support
              Aug 17, 2021
              Moglix Customer Care's response               Hi Sir, Please share your registered email id/order number so that we can check what went wrong. You can also contact us at[protected].
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                N
                Nitin Bhujbal
                from Pune, Maharashtra
                Jul 19, 2021
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                Bought chairs from Moglix Online, Chairs poor quality products fake leather tears in 2 months & they say no warranty on leather
                Wheels of chair break in 2 months
                feel Cheated with Moglix as in warranty they say no warranty on leather which has cracked and tearing in just 3 months
                Moglix customer support has been notified about the posted complaint.
                View replies
                Hi Nitin, Please share your registered email id/order number so that we can check what went wrong. You can also contact us at[protected].
                Reply
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                  K
                  kirthinath
                  Jul 16, 2021
                  Resolved
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                  Resolved

                  Wrong product with a different model number was delivered. But now they have rejected the replace or return request. Ordered a wheelchair of model number KL524L. But they delivered KL524 without lever system. The website had mentioned the wrong model number which led me to buy the product in the first place. Paid Rs 29, 048 for the product and I am stuck with the wrong product. Order number 3362399. The customer care doesn't even have the courtesy to provide an explanation why they have rejected the request. They have sent ne the same automated or robotic reply several times.
                  +3 photos
                  Sep 17, 2021
                  Complaint marked as Resolved 
                  Moglix customer support has been notified about the posted complaint.
                  Jul 16, 2021
                  Updated by kirthinath                   The following email has been sent to me three times as a reply to my request to provide details why they have rejected my returns/replacement request!!!

                  Hi Kirthinath,

                  Greetings from Moglix!

                  Thank you for contacting us.

                  We regret the inconvenience caused here.

                  We have gone through your e-mail & understand that your concern is regarding Order # 3362399.

                  We would like to inform you that we have delivered you the correct product.

                  Please feel free to get in touch with us in case of any further query/concern.

                  Thanks.

                  Moglix Care
                  Verified Support
                  Aug 17, 2021
                  Moglix Customer Care's response                   Hi Sir, We deeply regret the inconvenience caused to you. As per our records, we have recalled the product and refunded the amount to you. In case of any further concern, please contact us at[protected]:00 AM to 9:00 PM) .
                  View replies
                  Thank you for the resolution. But such delayed and tedious process to find a solution has reduced my confidence in making further purchases from Moglix.
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                    B
                    Bijay Agar
                    Jul 11, 2021
                    Resolved
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                    Resolved

                    Address: Sector 62 , Noida

                    The printer was ordered after making payment to Mr Gaurav online employee of Moglix Ph no..[protected].

                    Not getting a update saying that the API is not working. Need the printer urgently.
                    +1 photos
                    Sep 17, 2021
                    Complaint marked as Resolved 
                    Moglix customer support has been notified about the posted complaint.
                    Verified Support
                    Aug 17, 2021
                    Moglix Customer Care's response                     Hi Sir, Please share your registered email id/order number so that we can check what went wrong. You can also contact us at[protected].
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                      S
                      Saithalavi
                      Jul 10, 2021
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                      Address: Saithalavi puthanparambi house andippadam mannarkkad palakkad kerala 678582

                      Dear team
                      I purchased blaupunkt car radio (protucted)colombo130bt stereo
                      The product is not working
                      In my a C and i want to return and re fund the same
                      I'm really not happy with the service
                      It's delayed in delivery allso
                      Quality of the product is very worst l didnt expect this from you guys

                      Please re fund the amount as soon as possible

                      Order I'd .3346975
                      Quantity .1
                      Placed on. (protected)
                      Moglix customer support has been notified about the posted complaint.
                      View replies
                      Hi Sir, as per our records we have delivered the same product for which you have placed the order for. In such scenario, we are unable to recall the product. In case of any further concern, please contact us at[protected]:00 AM to 9:00 PM) .
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                        S
                        sahil boni
                        Jul 8, 2021
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                        I had returned an incomplete product to moglix. From the day of return from my end, it's been 30 days. The delivery is still lying in the supplier city for almost 16 days now and moglix just informs that they can initiate the refund after the delivery. It is unimaginable to think that a delivery is lying in the city for 16 days without being returned.
                        Even with multiple follow ups, no update on any progress neither any SLA's defined to update me that what they are doing for such logistics failure while holding up my money.
                        Order number 3318048
                        Moglix customer support has been notified about the posted complaint.
                        View replies
                        Hi Sahil, We deeply regret the inconvenience caused to you. We have escalated the issue to our Logistics team. Kindly provide us 24-48 hours in order to share the update with you. In case of any further concern, please contact us at[protected].
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                          C
                          Charles ArulRaj
                          Jul 3, 2021
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                          Address: R4-4, Staff quarters, Valuthur gas turbine power station

                          I had ordered Allen cooper steel toe shoe with order id - 3337376 dt 13.6.2021. The estimated delivery time was scheduled in a week. But its nearly 20 days over & still I dint receive the product as on date. No tracking details available for the product.
                          Moglix customer support has been notified about the posted complaint.
                          View replies
                          Hi Charles, We deeply regret the inconvenience caused to you. As per our records, order has been delivered to you on 5th July. In case of any further concern, please contact us at[protected].
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                            G
                            George Rodrigues
                            Jun 30, 2021
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                            Resolved

                            Address: [email protected]

                            I had ordered a gum boot on 22nd June 2021. Estimated delivery date was 29 June. From 27 June I am continuously calling customer care executive he is telling me by the end of the he will reply me nd send dispatch msg . This moglix is fooling people . My order number is 3347420. I seriously need to complaint about this. No proper facility . Pls help me regarding this .
                            +1 photos
                            Aug 11, 2021
                            Complaint marked as Resolved 
                            Moglix customer support has been notified about the posted complaint.
                            Verified Support
                            Jul 10, 2021
                            Moglix Customer Care's response                             Hi George, We deeply regret the inconvenience caused to you. As per our records, order has been delivered on 7th July. In case of any further concern, please contact us at[protected].
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                              R
                              Ruli Das Sen
                              from Bengaluru, Karnataka
                              Jun 28, 2021
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                              The order was delivered on 10th June, 2021, one of the bins was defective with a broken wheel. Request for replacement took many attempts. Finally it was accepted. Pick up for replacement was pathetic, they kept sending people even after it was picked up. And now I am still waiting for the replacement despite many reminders and mail. They keep replying they will update the status within 24-48 hours which still hasnt happened. Requested them to refund my money if they cannot deliver. Same answer.
                              Moglix customer support has been notified about the posted complaint.
                              View replies
                              Hi Ruli, We deeply regret the inconvenience caused to you. As per our records, refund against your order has been successful on 30th June. In case of any further concern, please contact us at[protected].
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                                S
                                Sunil4321
                                Jun 24, 2021
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                                Website: Moglix

                                I have raised a return request to Moglix, as I have received a damaged/used product.
                                But Moglix has simply rejected it.
                                Please help to return my product.
                                Orderid 3337565
                                Moglix customer support has been notified about the posted complaint.
                                View replies
                                I have raised the return request with in hour after receiving the delivery.
                                I haven't breached any of the policy.
                                No customer wants the used/damaged product.
                                Please help to return my product.
                                Reply
                                No customer expects the Used/damaged product.
                                Please help to return my product.
                                Reply
                                There are many evidences to say that my product is used one.
                                Attached few.
                                Reach out to me for more and discuss further to process my return request.

                                Damaged product: Return request rejected - Comment #3849863 - Image #0
                                Damaged product: Return request rejected - Comment #3849863 - Image #1
                                Reply
                                Hi Sunil, We deeply regret the inconvenience caused to you. As per our records, reverse pickup of the product has already been successful from our end. In case of any further concern, please contact us at[protected].
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                                  P
                                  PSE chemisys
                                  Jun 20, 2021
                                  Resolved
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                                  Resolved

                                  Hi,
                                  In reference to the above order placed on[protected], payment has been made and today it is[protected], we have not received the consignment. we have been calling the customer care and their polite answer is it will be delivered today.

                                  We have sent several mails to your customer care and they have not bothered to acknowledge our mail.

                                  We have never experienced such a horrible service in any of the online portal. Very bad

                                  Please confirm will be product will be delivered or not
                                  Aug 11, 2021
                                  Complaint marked as Resolved 
                                  Moglix customer support has been notified about the posted complaint.
                                  Verified Support
                                  Jul 10, 2021
                                  Moglix Customer Care's response                                   Hi Sir, We deeply regret the inconvenience caused to you. As per our records, order has been delivered to you on 25th June. In case of any further concern, please contact us at[protected].
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                                    O
                                    Onlineshopping1
                                    Jun 18, 2021
                                    Resolved
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                                    Resolved

                                    Refund not being provided

                                    Website: Moglix.com

                                    -Order : 3325131
                                    -Wrong product sent
                                    -Return taken back with images on 8th june.
                                    -return product received by moglix and refund confirmed on mail.
                                    -Customer care denying to provide refund
                                    details.
                                    -Moglix repeatedly sending copy pasted response with no heed to questions.
                                    -moglix well known to delay/deny refunds for weeks by inventing excuses.

                                    Kindly help get refund of 9019/- unethically...
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                                    T
                                    Tarun12490
                                    Jun 16, 2021
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                                    Address: C9, PANCHSHEEL GARDEN, NAVEEN SHAHDARA

                                    Hi Team,

                                    I had returned a product against order id : 2866513 and still I havent received my money back in my account.
                                    Moglix customer support has been notified about the posted complaint.
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                                      A
                                      Aktaayush
                                      Jun 9, 2021
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                                      I ordered a baja table fan from moglix but the two blades of the fan was broken and even the box was in bad condition. I filed a return but it was rejected. I tried calling the customer care but I didn't get any response.
                                      Moglix customer support has been notified about the posted complaint.
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