Morphy Richards Complaints & Reviews

I purchased a juice extractor with brand name Maximo from VIP Market, Kolkata 3/4 months back. The machine is not working properly since beginning. The juice is spilled here and there from the machine and the fruit juice collected from the machine gives a bad odour. I contacted the customer care centre but the reply came from Bajaj Electricals. The technician came saw and failed to remove the shortcomings. He could not give any satisfactory reply also.

I have purchased coffee maker cafe express on 20th feb 2013.It is not working from the very first day.I have lodged complaint for it on morphy richard's customer care atleast 6 times but no response from them.My complaint no. is 2427916.

I bought an Induction Heater of Morphy Richards. It is in Guarantee period. It worked well for the first 2-3 months. But now it is not working with my Bajaj Induction Based Pressure Cooker. Rest all cookwares are working but not that efficient as it was earlier. I sent it for service. But they returned it back making an excuse that it is working with all cookwares so what if it doesn't work with your cooker.
The induction heater shows ERROR CODE 09 when i put the pressure cooker on it. I am facing a lot of problems. I tried to complain through various means. but to my wonder no results.
Please help me out soon.

My contact No. [protected]

A month back I purchased a Murphy Richards Juice Extractor Max and today when I was extracting carrot juice the juicer exploded with a huge noise and the fibre glass shattered all over the house and also ended up injuring my forehead, luckily my eyes got saved. When I approached their service head Mer Abhishek Kapoor, He dint even had a courtesy to apologise/ regret for this damn incident. His response was as quoted, " We will send a technician to verify your claim and will inform you how it exploded ". Hi was ruthless , unprofessional and was senseless not to hear the consumers agony. Request the public not to buy their sub standard products and not be safe.

I am extremely disappointed to write to you about our bitter experience with Morphy Richards Toaster that was purchased from one of your dealers in Kolkata, India.

The toaster has been giving problem ever since we bought it. Recently (15.01.13) we lodged a complaint with Morphy Richards India regarding the MR toaster. Docket Number being 2105616. I have been following up with them regularly only to receive empty assurances. My toaster continues to stay non-functional despite several follow ups with the company.

I have been given several mobile numbers of senior managers but the numbers stay switched off. Honestly, I feel cheated with this purchase. I hope you take this up seriously with your partner in India if you want to maintain your reputation as a retailer.

Regards,
Shweta Jain
Homemaker
Kolkata, India

Purchased Morphy Richards Oil filled radiator OFR/1100 from Croma Sector-22 Chandigarh on[protected]. Performance of the heater is very poor & hardly any heat is genearted. A complaint number 2093197 is lodged & after 15 days a technician visited but he hardly had any knowledge & went away saying that he will come back next day. But he never turned up.
I again informed Caroma & Bajaj office but hardly anr response. Now I am left with no option but to approach Consumer Court.

I purchased an induction cooker from Morphy Richards I have placed a complaint with the area manager, who is as good-for-nothing as the rest of the team. My complaint has still not been sorted out 20 days down the line. The company officials give flimsy excuses and delay the repairs.

I think it is better to avoid buying this brand in India at least!!!

Mahesh Julasana
Rajkot
[protected]@yahoo.in

Dear Sir,

I bought Morphy Richards Cutie Mixer Grinder dated 11-11-12 from E-Zone Phoenix Market city.
Within one month of its purchase the product is not working and their is a problem with motor.
I have the Guarantee card and purchase was made through credit card.
I misplaced my purchase bill and I went to E-zone Phoenix Market City for duplicate bill.
But the customer help desk is not ready to give the bill,as he was saying its confidential.
We bought so many products from E-zone,thinking that its a good store and if any problem they will help out.
Instead they were saying its not there problem.Even I showed him my credi card statement,but he is not ready to provide the duplicate bill.
I have a doubt on the store that they have given us a defective piece.

Regards,
Kamal Amrohi

Dear Sir,

I purchased one mixture-grinder of morphy richards brand from Capital Electronics VIP, P-161, VIP Road, PIN 700054. I used the mixture once and after using I packed it up and kept in a safe place. On the very next day I found that holder of the mixture went totally broken and unusable. This product have 2 years of guarantee and currently with in the guarantee limit. When I approached to Capital Electronics with such kind of complaint they did not accept complaint and they did not considered this is the faulty of the product. They are arguing this is broken due to misuse and harassed me with their employee. Strictly speaking I used the product very safely and after using kept it in a safety place.

So I am urgently seeking your help in this regard to get the proper value of the product which has the guarantee and limit till Apr'13.

Thanking You.

Prasenjit
[protected]
prasenjit.[protected]@gmail.com
Kolkata

Asking for product demo for last 4 days of purchase of coffee maker but very sorry to inform no one is attending.While purchasing I was promised for a demo within 24 hrs.
Regards
Dr. Atanu Majumdar
Behind J C High School Ghatsila
832303
[protected]

Hi,

My name Ameet and I stay in Tyagrajnagar, Bangalore. I had purchased an electric cooker of Morphy Richards Company from Big Bazaar, Malleswaram branch, Bangalore. It had a guarantee (not warranty) of 2 years, means, in case it happens that the cooker is functionally not working, then the product will be replaced with a new one. Also the biz bazaar representative presented with a same explanation. However, after geting the product, for the 1st time I started using it did not work apparently not functioning as expected. Immediately, I took it back to Biz Bazaar expecting a replacement and they rejected to replace telling that they cannot replace it rather they will get it rapaired. There was a long conversation between us on the issue, and in the midst of the conversation there happen to interfere a supervisor by name Subramanya and was able to temporarly convince us to try and get the issue temporarly be on hold. We left the cooker there on the words of Mr. Subramanya. And now its being alomst one month i havnt got my cooker back raplaced and they still say that it cannot be raplaced. I urge you to please look into the issue and try to get it resolved. Thank You. My contact no. +[protected].

We brought Morphy richards food processor select 600 on 20 july 2010, after 6 months the liquid jar started leaking the complaint was lodged to get is rectified on following dates.

30 march 2011 [protected]> 61759
11 may 2011 [protected]> 155452
12 march 2012 [protected]> 1064445
24 march[protected]> 1104512
16 april [protected]> 45837
1 june [protected]> 193219
17 june 2012 [protected]> 247317
5 july [protected]> 3013172

The Jar is still with Aqua Rain Marketing & services, shop no 8, shanti complex, indra market, sector - 27 , noida.
They are unable to solve the problem and if we call them they misbehave. We have spoken to all senior executives on morphy richards sales n service but nothing has worked out so far. kindly help

from
kavita garg
house no 86, duplex -1
swarnim vihar, sector 82
noida
mobile no - [protected]

I have been complaining everyday for my steam iron which is still in warranty period. I receive an update every time that it shall be done by tomorrow but that " TOMORROW " has not come in 15 days. The higher officials are also not polite and prompt and they say that we can do whatever we want. I don't understand that where I should go and complain now. Please help if you can in getting this resolved. You may reach me on [protected].

I purcghased a 30 ltrs concave Microwave of Morphy Richards on 26.6.12. I made a request for deom at my home and it was told that within 48 hrs the representatie will come to my home but till today (4.7.12) no body came for Demo. I have made several calls but in vain. Every time they assure to send but.......?

Please help

I Have purchased Morphy Richards Mixer cum Juicer Cum Grinder on 13.04.2011 from Star CJ Alive. As per Guarantee Card I have Guarantee for 05 Years of Motor & 02 Years Mixture. But now my mixture is not working properly & I have contacted to Star CJ for many a time but they are not giving proper services. As per them they are not bound to giving such type of services.

Kindly do the needful urgently.

customer service centre all the time giving excuse for unavailability of parts.product has not been repaired till date.

I HAD PURCHASED MORPHY RICHARDS HAND BLENDER FROM M/S BAJAJCO,KESTOPUR,KOLKATA 700101 AND THE PRODUCT WAS NOT WORKING WITHING WARRANTY PERIOD. THE SAME WAS RETURNED TO M/S BAJAJCO,KESTOPUR,KOLKATA 700101 WHOSE OWNER SRI PROMOD BAJAJ PROMISED TO GET IT REPLACED. SINCE THE LAST 2 MONTHS HE HAS BEEN UNABLE TO PROVIDE ME THE REPLACEMENT AND ON EACH OCCASSION THER HAS BEEN SOME REASONS CITED BY HIM. WILL REQUEST THE COMPANY TO LOOK INTO THE MATTER- SAILESH KOTHARI,BD-205/206,KAMALPARK,KESTOPUR,KOLKATA 700101 MOBILE[protected].

inspite of repeated complains to mumbai cc, ghaziabad cc,mr vikas([protected]), mr swetang([protected]), since 6th feb 2012 till today 16th feb my processor is out of service till date, and it is kept opened as mr sonu who came on 14th feb, opened the processor and told me that he will come tomoro and change the part.Too poor too bad!!!!!!!!!!!!!!!!!!

name - sarita kapoor
add - 95 sandesh vihar, pitam pura, delhi-110034,
phn - [protected]

i have purchased a morphy richards juicer model "Max". but it was not working properly then a complaint was lodged in their customer care department. after lodging the complaint their representative from Pant sales & services located in jawalaheri market came and collected the juicer.

they have collected the juicer in the month of october 2010 and they confirmed that they have to replace it as it is faulty. but "Pant sales and services" told that this model is currently not available so you have to wait for some time and after that i have made hundereds of call to their customer care, spoken to branch heads, even spoken to pant sales and services head but still i have not received my replaced juicer.

i am tired of calling these people and i think a strict action is to be taken now its almost an year since they have collected my juicer from my home.

Message bodyDear Sir,
The details of my Morphy Richards OTG are as follows:

Product : OTG-45RC-SS
Sr no of product : DO 01 OT[protected]
Date of purchase : 28.03.2011
Dealers Name : HP Infotel
26,Jalia Para Lane,
Salkia, Howrah
...