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Morphy Richards Complaints & Reviews

www.morphyrichardsindia.com

1.3

Updated: Mar 18, 2024

Complaints 267

Resolved

70

Unresolved

197

So far, so good. Morphy Richards is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Morphy Richards will keep up the work and continue to help more customers with their concerns even better 🤝

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Morphy Richards reviews & complaints page 13

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Address: Haryana

A month back I purchased a Murphy Richards Juice Extractor Max and today when I was extracting carrot juice the juicer exploded with a huge noise and the fibre glass shattered all over the house and also ended up injuring my forehead, luckily my eyes got saved. When I approached their service head Mer Abhishek Kapoor, He dint even had a courtesy to apologise/ regret for this damn incident. His response was as quoted, " We will send a technician to verify your claim and will inform you how it exploded ". Hi was ruthless , unprofessional and was senseless not to hear the consumers agony. Request the public not to buy their sub standard products and not be safe.

+1 photos

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Y

yadav1776

from Gurgaon, Haryana

morphy juicer — Service of morphy juicer

I have purchased morphy juicer on[protected] , with in a month it stops working (around[protected].
While purchasing the product i was told for home service .
Now when i am calling service center they registered my complain on[protected], and after that i am getting same response that it will be repaired by today evening .

M

Mike Kilo

from Mumbai, Maharashtra

Mar 8, 2013

Your service Engineer had repaired the juicer . But your service head MR Abhishek Kapoor enlightens me with the fact that the mistake was mine and If the filter is not fitted properly it will happen again. What kind of product is this???? If you cant make a safe product why are selling and putting 1000`s of life at stake?? Where is the mechanical & applied safety in this juicer? Your user manual doesnt have any mention of the risk involved in operating your machine???. I have been hurt in my fore head and in my hand and what if it had hurt my eyes??? Should a consumer go blind for using your sub standard product. How can your top assembly shatter in to pieces if the filter comes out??? What kind of cheap plastic have you used in this?? Your service head MR Abhishek Kapoor is more interested in blaming the consumer rather than explaining this un answered questions. I dont want your sub standard un safe product at my home.If the machine is not replaced with a good quality product and if my queries are not replied I will take you to public media and to the consumer court for this atrocity.

M

Morphy Richards India

from Mumbai, Maharashtra

Mar 11, 2013

Dear Customer,

Your concern has been forwarded. We will get back to you shortly

Regards,
Team Morphy Richards

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Address: West Bengal

I am extremely disappointed to write to you about our bitter experience with Morphy Richards Toaster that was purchased from one of your dealers in Kolkata, India.

The toaster has been giving problem ever since we bought it. Recently (15.01.13) we lodged a complaint with Morphy Richards India regarding the MR toaster. Docket Number being 2105616. I have been following up with them regularly only to receive empty assurances. My toaster continues to stay non-functional despite several follow ups with the company.

I have been given several mobile numbers of senior managers but the numbers stay switched off. Honestly, I feel cheated with this purchase. I hope you take this up seriously with your partner in India if you want to maintain your reputation as a retailer.

Regards,
Shweta Jain
Homemaker
Kolkata, India

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M

Morphy Richards India

from Mumbai, Maharashtra

Feb 4, 2013

Dear Shweta,

Please accept our sincere apologies for the inconvenience caused. Thank you for sharing your complaint number. Kindly also provide us with your contact number so that we can get in touch with you and resolve your issue at the earliest.

Regards,
Team Morphy Richards

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Address: Chandigarh

Purchased Morphy Richards Oil filled radiator OFR/1100 from Croma Sector-22 Chandigarh on[protected]. Performance of the heater is very poor & hardly any heat is genearted. A complaint number 2093197 is lodged & after 15 days a technician visited but he hardly had any knowledge & went away saying that he will come back next day. But he never turned up.
I again informed Caroma & Bajaj office but hardly anr response. Now I am left with no option but to approach Consumer Court.

Aug 13, 2020

Complaint marked as Resolved

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M

Morphy Richards India

from Mumbai, Maharashtra

Jan 25, 2013

Dear Mr. Singh,

Thank you for sharing your complaint number. Kindly also provide us your contact number, email id and postal address so that we can get it touch with you and resolve your query at the earliest.

Regards,
Team Morphy Richards

D

dhaliwalspsingh

from Bareilly, Uttar Pradesh

Jan 28, 2013

My mobile number is [protected] & email Id is [protected]@yahoo.co.in
& postal address is H.No. 37/4/4 Naya Nangal, Dist Ropar, Punjab, PIN 140126.

D

dhaliwalspsingh

from Bareilly, Uttar Pradesh

Jan 30, 2013

Mr. Jatinder Kohli, Sr. Mgr. - Customer Care visited on 29th & did some modifications with the result performance has improved. But restart time of the coil is too long. Mr. Kohli assured that this problem also be will sorted out within next 7-8 days.

S

Shilpi Matela

from Agra, Uttar Pradesh

Jan 3, 2014

I have bought morphy richards oil filled radiator 900 today itself. Even after spending so much money I thought it will be very effective. Its been 4 hours i am sitting just 2inches away from it but absolutely no heating and the room is still very cold. Cheap blowers and heaters are more effective than this bigger and huge looking instrument. I have always been loyal to morphy richards but this is the worst equipment I have ever come across.
Name: Bhupal Singh
Contact no.: [protected]
Email id: [protected]@yahoo.com

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Address: Rajkot, Gujarat

I purchased an induction cooker from Morphy Richards I have placed a complaint with the area manager, who is as good-for-nothing as the rest of the team. My complaint has still not been sorted out 20 days down the line. The company officials give flimsy excuses and delay the repairs.

I think it is better to avoid buying this brand in India at least!!!

Mahesh Julasana
Rajkot
[protected]@yahoo.in

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M

Morphy Richards India

from Mumbai, Maharashtra

Jan 8, 2013

Dear Mahesh,

Please accept our sincere apologies for the inconvenience caused. Kindly provide us your contact number, your order number and complete postal address so that we can get in touch with you…

During this time should you wish to contact us, you can also call us at[protected]toll free) or send us a mail at [protected]@morphyrichardsindia.com

Regards,
Team Morphy Richards

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Address: Pune, Maharashtra

Dear Sir,

I bought Morphy Richards Cutie Mixer Grinder dated 11-11-12 from E-Zone Phoenix Market city.
Within one month of its purchase the product is not working and their is a problem with motor.
I have the Guarantee card and purchase was made through credit card.
I misplaced my purchase bill and I went to E-zone Phoenix Market City for duplicate bill.
But the customer help desk is not ready to give the bill,as he was saying its confidential.
We bought so many products from E-zone,thinking that its a good store and if any problem they will help out.
Instead they were saying its not there problem.Even I showed him my credi card statement,but he is not ready to provide the duplicate bill.
I have a doubt on the store that they have given us a defective piece.

Regards,
Kamal Amrohi

Dec 12, 2018

Complaint marked as Resolved

.

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S

shiva60

from Bengaluru, Karnataka

May 12, 2012

morphy richards mixer grinder — not working

morphy richards mixer grinder model :champ essentials sr no s404mg[protected]
complain: Not Working
with warranty

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Address: North 24 Parganas, West Bengal

Dear Sir,

I purchased one mixture-grinder of morphy richards brand from Capital Electronics VIP, P-161, VIP Road, PIN 700054. I used the mixture once and after using I packed it up and kept in a safe place. On the very next day I found that holder of the mixture went totally broken and unusable. This product have 2 years of guarantee and currently with in the guarantee limit. When I approached to Capital Electronics with such kind of complaint they did not accept complaint and they did not considered this is the faulty of the product. They are arguing this is broken due to misuse and harassed me with their employee. Strictly speaking I used the product very safely and after using kept it in a safety place.

So I am urgently seeking your help in this regard to get the proper value of the product which has the guarantee and limit till Apr'13.

Thanking You.

Prasenjit
[protected]
prasenjit.[protected]@gmail.com
Kolkata

Aug 13, 2020

Complaint marked as Resolved

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M

Morphy Richards India

from Mumbai, Maharashtra

Dec 3, 2012

Dear Prasenjit,

Please provide us with your invoice number and complete postal address so that we can get in touch with you…

Regards,
Team Morphy Richards

M

Morphy Richards India

from Mumbai, Maharashtra

Jan 9, 2013

Dear Prasenjit,

Trust your query has been resolved. In case of further queries, you can write to us at [protected]@morphyrichardsindia.com

Regards,
Team Morphy Richards

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Address: Jharkhand

Asking for product demo for last 4 days of purchase of coffee maker but very sorry to inform no one is attending.While purchasing I was promised for a demo within 24 hrs.
Regards
Dr. Atanu Majumdar
Behind J C High School Ghatsila
832303
[protected]

Aug 13, 2020

Complaint marked as Resolved

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M

Morphy Richards India

from Mumbai, Maharashtra

Nov 30, 2012

Dear Customer,

We have received your complaint and we will ensure it is resolved soon

Regards,
Team Morphy Richards

M

Morphy Richards India

from Mumbai, Maharashtra

Jan 9, 2013

Dear Customer,

Trust your query has been resolved. In case of further queries, you can write to us at [protected]@morphyrichardsindia.com

Regards,
Team Morphy Richards

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Address: Bangalore, Karnataka

Hi,

My name Ameet and I stay in Tyagrajnagar, Bangalore. I had purchased an electric cooker of Morphy Richards Company from Big Bazaar, Malleswaram branch, Bangalore. It had a guarantee (not warranty) of 2 years, means, in case it happens that the cooker is functionally not working, then the product will be replaced with a new one. Also the biz bazaar representative presented with a same explanation. However, after geting the product, for the 1st time I started using it did not work apparently not functioning as expected. Immediately, I took it back to Biz Bazaar expecting a replacement and they rejected to replace telling that they cannot replace it rather they will get it rapaired. There was a long conversation between us on the issue, and in the midst of the conversation there happen to interfere a supervisor by name Subramanya and was able to temporarly convince us to try and get the issue temporarly be on hold. We left the cooker there on the words of Mr. Subramanya. And now its being alomst one month i havnt got my cooker back raplaced and they still say that it cannot be raplaced. I urge you to please look into the issue and try to get it resolved. Thank You. My contact no. +[protected].

Aug 13, 2020

Complaint marked as Resolved

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Address: Gautam Buddha Nagar, Uttar Pradesh

We brought Morphy richards food processor select 600 on 20 july 2010, after 6 months the liquid jar started leaking the complaint was lodged to get is rectified on following dates.

30 march 2011 [protected]> 61759
11 may 2011 [protected]> 155452
12 march 2012 [protected]> 1064445
24 march[protected]> 1104512
16 april [protected]> 45837
1 june [protected]> 193219
17 june 2012 [protected]> 247317
5 july [protected]> 3013172

The Jar is still with Aqua Rain Marketing & services, shop no 8, shanti complex, indra market, sector - 27 , noida.
They are unable to solve the problem and if we call them they misbehave. We have spoken to all senior executives on morphy richards sales n service but nothing has worked out so far. kindly help

from
kavita garg
house no 86, duplex -1
swarnim vihar, sector 82
noida
mobile no - [protected]

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Address: West Delhi, Delhi

I have been complaining everyday for my steam iron which is still in warranty period. I receive an update every time that it shall be done by tomorrow but that " TOMORROW " has not come in 15 days. The higher officials are also not polite and prompt and they say that we can do whatever we want. I don't understand that where I should go and complain now. Please help if you can in getting this resolved. You may reach me on [protected].

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Address: Ghaziabad, Uttar Pradesh

I purcghased a 30 ltrs concave Microwave of Morphy Richards on 26.6.12. I made a request for deom at my home and it was told that within 48 hrs the representatie will come to my home but till today (4.7.12) no body came for Demo. I have made several calls but in vain. Every time they assure to send but.......?

Please help

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Address: Vadodara, Gujarat

I Have purchased Morphy Richards Mixer cum Juicer Cum Grinder on 13.04.2011 from Star CJ Alive. As per Guarantee Card I have Guarantee for 05 Years of Motor & 02 Years Mixture. But now my mixture is not working properly & I have contacted to Star CJ for many a time but they are not giving proper services. As per them they are not bound to giving such type of services.

Kindly do the needful urgently.

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R

Randhir Singh Syan

from Nathdwara, Rajasthan

Apr 29, 2012

I Agree with above cited complaints. They are not even a worried of this complains.

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Address: Visakhapatnam, Andhra Pradesh

customer service centre all the time giving excuse for unavailability of parts.product has not been repaired till date.

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Address: North 24 Parganas, West Bengal

I HAD PURCHASED MORPHY RICHARDS HAND BLENDER FROM M/S BAJAJCO,KESTOPUR,KOLKATA 700101 AND THE PRODUCT WAS NOT WORKING WITHING WARRANTY PERIOD. THE SAME WAS RETURNED TO M/S BAJAJCO,KESTOPUR,KOLKATA 700101 WHOSE OWNER SRI PROMOD BAJAJ PROMISED TO GET IT REPLACED. SINCE THE LAST 2 MONTHS HE HAS BEEN UNABLE TO PROVIDE ME THE REPLACEMENT AND ON EACH OCCASSION THER HAS BEEN SOME REASONS CITED BY HIM. WILL REQUEST THE COMPANY TO LOOK INTO THE MATTER- SAILESH KOTHARI,BD-205/206,KAMALPARK,KESTOPUR,KOLKATA 700101 MOBILE[protected].

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Address: East Delhi, Delhi

inspite of repeated complains to mumbai cc, ghaziabad cc,mr vikas([protected]), mr swetang([protected]), since 6th feb 2012 till today 16th feb my processor is out of service till date, and it is kept opened as mr sonu who came on 14th feb, opened the processor and told me that he will come tomoro and change the part.Too poor too bad!!!!!!!!!!!!!!!!!!

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Address: North West Delhi, Delhi

name - sarita kapoor
add - 95 sandesh vihar, pitam pura, delhi-110034,
phn - [protected]

i have purchased a morphy richards juicer model "Max". but it was not working properly then a complaint was lodged in their customer care department. after lodging the complaint their representative from Pant sales & services located in jawalaheri market came and collected the juicer.

they have collected the juicer in the month of october 2010 and they confirmed that they have to replace it as it is faulty. but "Pant sales and services" told that this model is currently not available so you have to wait for some time and after that i have made hundereds of call to their customer care, spoken to branch heads, even spoken to pant sales and services head but still i have not received my replaced juicer.

i am tired of calling these people and i think a strict action is to be taken now its almost an year since they have collected my juicer from my home.

Aug 13, 2020

Complaint marked as Resolved

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Address: West Bengal

Message bodyDear Sir,
The details of my Morphy Richards OTG are as follows:

Product : OTG-45RC-SS
Sr no of product : DO 01 OT[protected]
Date of purchase : 28.03.2011
Dealers Name : HP Infotel
26,Jalia Para Lane,
Salkia, Howrah
...

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Address: Mumbai Suburban, Maharashtra

Bought a Morphy Richards Coffee Maker from Croma, still under guarantee, one hot plate not working. complained many times, no results. Surely this company is the worst in after sales service.............Papakilo

Aug 13, 2020

Complaint marked as Resolved

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D

D.Ghosh49

from Mumbai, Maharashtra

Oct 29, 2012

Booking Reference : 10241045

I booked a Kerala Holiday Package for self & wife (we are a senior citizen retired couple) which reportedly was termed "Customized Package" by the concerned executive, though exactly the same package was available on the Yatra.Com Web Site. Anyway I was asked to pay Rs.30, 000/- as advance by Internet which I did on 11.10.12. The package tour was supposed to start on 26.10.12 by air from Mumbai to Cochin. After paying, when I called their office at Gurgaon on 16.10.12, the executive handling my tour informed that he will put all details re the tour including all contact numbers, names of hotels etc.etc. on the e-mail by the next day. No messages giving above details were received in the next few days.

No messages were received in the above regard. I kept on sending e-mails to Yatra.Com executives, team leaders/supervisors but no response came from any of them them. On 20.10.12, I visited Yatra.Com Office at Mumbai, but they regretted any assistance stating that they handle only International Tours & cannot help me for domestic tours. I spoke to a certain Mr.Kapil Bishnoi (supposedly head of the domestic section) & he verbally on phone stated from Gurgaon, that I will receive all details on mail by 22.10.12(Monday). But no msgs came from Yara.com; except one msg from one Mr. Jay Gurnani, who stated that he will revert with detail the next day. But no messages came from anybody of Yata.Com. I kept on sending e-mails everyday reminding them, that since the tour departure was 26th October'12 early morning, time was running out as we had to tie up a lot of loose ends in our home before leaving for 8 days to Kerala. But there was total silence & no e-mails whatsoever from Yatra.Com regarding the above matter. On 25th October at around 10 am(when there was less than 22 hours left prior departure), I was left with no other option but to inform Yatra.com that it was not possible to make the trip & same is required to be cancelled. I did not even get an acknowledgement till now regarding this last message to Yatra.Com. The onus of cancellation rests on Yatra.Com as they failed to send any intimation regarding the details/hotels of the tour.

It may be noted that I had not given my "OK" to the tour as a lot of my queries/doubts were not answered by the executive who was handling my case. He kept on insisting that I should give "OK" and I had to remind him that as soon as he clarifies my doubts to my satisfaction, I will give him my OK.

Is this a ploy of Yatra.Com to collect advance money (Rs.30, 000/- in my case which is a very substantial sum for retired person like me) and then maintain total silence till the tour date is over. Kindly arrange to refund me the above amount of Rs.30, 000/- as I could not proceed on the Kerala tour due to no intimation of tour details by you and not due to any fault of my own. This is a strange and lackadaisical attitude of the Yatra.Com, which has caused me much physical & mental trauma, besides substantial monetary loss.

Anxiously awaiting complaints to my above complaint at the earliest.

Regards,
Dipankar Ghosh
Mobile: [protected]
e-mail: [protected]@gmail.com

V

V.vimala devi

from Chennai, Tamil Nadu

Jul 7, 2015

Morphy Richards - Coffee Maker not working properly dated 07.07.2015

Bought a Morphy Richards Coffee Maker from GIRIAS INVESTMENT PVT LTD., F-39, 2nd Avenue Near Chinthamani Signal, Anna Nagar East, Chennai-600 102 during April 2014 still under guarantee, is not at all working. It was working well for two months. The coffee maker was given to A.M.Electricals in Purasawalkam, Chennai-600 084 (Phone No2643 0684 and[protected] for nearly 6 times. I feel they are not able to repair it properly. Please do the needful.

A feed back is very much appreciated in a week's time.

V.Vimala devi

S

suman4333

from Delhi, Delhi

Jun 9, 2016

Bad Service in warranty period

company technician give not any response with in warranty period.

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Address: Ghaziabad, Uttar Pradesh

I bought a Morphy Richards Juicer From Big Bazar ,Noida. First day i started using it, it was not working, it was faulty ,i took it back to the Big bazar but they refused to take back the product.They said they will repair it. They repair it and gave me back the product in seven days. it was working. Now after 2 months the same problem has occured again. The motor not running ,they have cheated us with a faulty product , i want company like morphy richrds brand name should care for it. and it is a shame for them to cheat the customer like this.
Madhu singh
[protected]
585 , shalimar garden, extn I, shahibabad, ghaziabad.U.P,201005

Aug 13, 2020

Complaint marked as Resolved

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Address: Delhi

I bought Morphy Richards 'Coffee Maker" from the Rohini outlet of Croma in 2009.Last year it, when it was not working properly, I lodged a complaint with the company. To my horror it took almost 5 month to repair it, that too after the intervention of Croma. Their customer care executives are rotten to say the least. They speak to you as if they are doing some favor. Their service center concessionaires are even worse. Rarely pick up telephone.

Therefore, buy Morphy Richards products with clear understanding that you are not going to get customer service worth a name.

Aug 13, 2020

Complaint marked as Resolved

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M

mukeshgulati

from Gurgaon, Haryana

May 7, 2011

ridiculous service, uneducated and corrupted staff, never ever seen such kind of worst service in my life. still you want to buy then buy at ur own risk as after buying product this is 100% sure that u will not get the service..mukesh Gulati

H

hareeshdelhi

from Delhi, Delhi

Aug 18, 2011

I have almost a similar experience. I bought a Morphy richards Kitchen machine mixer grinder on 02 Jul 2011 and on the same day it went faulty as the material used in the assy was substandard. I informed the matter to the customer care and a rep of it came to my house and said he didn't possess adqt parts. So he went back and did not turn up. After a week's time I started lodging the complaint almost for 15 times in a span of 45 days. The mixer grinder still lies in a corner and now i am compelled to go for legal help. One of the worst service i ever faced.

Hareesh

R

rcdhiman

from Mumbai, Maharashtra

Oct 2, 2011

i have purchase otg 28 but that have no recipes book pl send recipee book
my adress are
aaaaaaa-2 indraprashta anushaktinagar mumbai 4000094
email [protected]@indiatimes.com thaks

R

rgb

from Gurgaon, Haryana

Oct 15, 2011

I've got a morphy richards kettle has been leaking water all over my kitchen top leaving me wondering when I'm going to be electrocuted.
We've been following up with Avon Electricals for 2 weeks now and can't get anyone to repair this kettle.
Morphy Richards India seems to be partnered with Bajaj Electricals who have outsourced to Avon and little wonder that there's there's a game of passing the parcel when it comes to our complaint .
Very very upset with this service (Complaint No: 591658)

J

jagdishpvarma

from Patna, Bihar

Jan 10, 2012

I purchased OTG28RSS from Big Bazaar Patna to-day 10.01.2012.The accessories listed below are missing. on query from Big Bazaar they said that what ever accessories supplied by C&F were provided to you rest accessories will have to be purchase. The item missing are:-
1. Cooking tray 1. item No. 11
2.crumb tray 1. " 8.
3. Skewed rod 4 " 12
4. Tong 1 " 6
Pl. Help. Jagdish Prasad Varma
Elecl. Supd. Engineer(Retd.)
A503 Lotus Apartment, New Patliputra, Patna 800013.
E-mail [protected]@gmail.com, Phone[protected]

D

Diana William

from Mumbai, Maharashtra

Mar 11, 2013

Lousy after sales service

I puchased OTG28RSS in March 2012. Everything was working fine till the day the oven refused to work any longer. I lodged a complain on 28th Feb 2013 and till date I have been reaching out to the Customer Service toll free number and a manager named Ishtiyak Janvekar. I have never seen such a lousy manager ever! No control over the dealer??? Everyday I have been giving him a piece of mind but he has been taking it all shamelessly.

If Morphy Richards can't offer good service in India they should back off and continue to sell in UK only!

A completely dissatisfied customer,
Diana William

U

uksingh54

from Noida, Uttar Pradesh

May 23, 2016

Geyser is not heating water to a desired level.

The morphy rechard geyser, model Salvo 10 ltr, S.No. of the product[protected] was purchased in October 2014. It is not heating water to a desired level.

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