Dear Sir,
Greetings for the day,
I am writing to you with respect to challenge faced by my good self with Morphy Richards for Repairing and replacement of their Product Sandwich Toaster.
Have made several attempts to reach them and every time alloted with a new complaint registration number.
Also their dealer Jay Ambe electronics is a pathertic after sales service centre wherein the numbers are not reachable and calling their staff on their numbers they switch off the cell phones with no response.
I was given the details of Person named Mr. Naral No:[protected] is never answered must have made approx 100 calls him but all went unanswered.
The product i Bought in the month of of October but used it for the first time in December, there were problem observed immediately after the first use, the product malfunctioned.
Once the service centre repaired but still the problem remained unsolved.
I asked for replacement and since then i am trying to reach them but unfortunately their people are so unresponsive that they take the call, listen to the issue and then switch off their numbers.
I request a firm action to be taken against this international brand for cheating the Indian Customers and being non responsive to their complaints.
These are the International MNC's entering the Indian Market with Assured promises of quality product and after sales.
Unfortunately its all fake........
I seek consumer forums support for strict action against such brand which are into false promises and no proper customer support.
Look forward for your support at the earliest convenience.
Thanks and Regards,
Rachit Seth
+[protected]
i would like to share my one of the worst moment with you all. Morphy richards is a well known brand for kitchen accessories and Indian people always used to purchase a product who belongs to a good company. But the service of this company is such bad as like our India manufacturer.
I had purchased a Electric Kettle from M/s Khanna Industries, Dwarka on 15.11.2010 he had given me this kettle where it is having two years home service warranty. I had previous purchased two bread toaster of same Morphy Ricards now it was two years ago but there is no problem till yet.
First i called to store person he had given me a no. [protected]
I tried so much time but the number never connected and i shouted harshly on the store person than he give me a new no which was[protected].
second i called here in this no.[protected] from here i get another no.
Third i called[protected] this is morphy ricards mumbai office no. from here i received no response.
Now, u see what i m facing from this big company. This company are smart dithers.
Never purchase Morphy Items.