Morphy Richards Complaints & Reviews

Booking Reference : 10241045

I booked a Kerala Holiday Package for self & wife (we are a senior citizen retired couple) which reportedly was termed "Customized Package" by the concerned executive, though exactly the same package was available on the Yatra.Com Web Site. Anyway I was asked to pay Rs.30, 000/- as advance by Internet which I did on 11.10.12. The package tour was supposed to start on 26.10.12 by air from Mumbai to Cochin. After paying, when I called their office at Gurgaon on 16.10.12, the executive handling my tour informed that he will put all details re the tour including all contact numbers, names of hotels etc.etc. on the e-mail by the next day. No messages giving above details were received in the next few days.

No messages were received in the above regard. I kept on sending e-mails to Yatra.Com executives, team leaders/supervisors but no response came from any of them them. On 20.10.12, I visited Yatra.Com Office at Mumbai, but they regretted any assistance stating that they handle only International Tours & cannot help me for domestic tours. I spoke to a certain Mr.Kapil Bishnoi (supposedly head of the domestic section) & he verbally on phone stated from Gurgaon, that I will receive all details on mail by 22.10.12(Monday). But no msgs came from Yara.com; except one msg from one Mr. Jay Gurnani, who stated that he will revert with detail the next day. But no messages came from anybody of Yata.Com. I kept on sending e-mails everyday reminding them, that since the tour departure was 26th October'12 early morning, time was running out as we had to tie up a lot of loose ends in our home before leaving for 8 days to Kerala. But there was total silence & no e-mails whatsoever from Yatra.Com regarding the above matter. On 25th October at around 10 am(when there was less than 22 hours left prior departure), I was left with no other option but to inform Yatra.com that it was not possible to make the trip & same is required to be cancelled. I did not even get an acknowledgement till now regarding this last message to Yatra.Com. The onus of cancellation rests on Yatra.Com as they failed to send any intimation regarding the details/hotels of the tour.

It may be noted that I had not given my "OK" to the tour as a lot of my queries/doubts were not answered by the executive who was handling my case. He kept on insisting that I should give "OK" and I had to remind him that as soon as he clarifies my doubts to my satisfaction, I will give him my OK.

Is this a ploy of Yatra.Com to collect advance money (Rs.30, 000/- in my case which is a very substantial sum for retired person like me) and then maintain total silence till the tour date is over. Kindly arrange to refund me the above amount of Rs.30, 000/- as I could not proceed on the Kerala tour due to no intimation of tour details by you and not due to any fault of my own. This is a strange and lackadaisical attitude of the Yatra.Com, which has caused me much physical & mental trauma, besides substantial monetary loss.

Anxiously awaiting complaints to my above complaint at the earliest.

Regards,
Dipankar Ghosh
Mobile: [protected]
e-mail: [protected]@gmail.com

Morphy Richards - Coffee Maker not working properly dated 07.07.2015


Bought a Morphy Richards Coffee Maker from GIRIAS INVESTMENT PVT LTD., F-39, 2nd Avenue Near Chinthamani Signal, Anna Nagar East, Chennai-600 102 during April 2014 still under guarantee, is not at all working. It was working well for two months. The coffee maker was given to A.M.Electricals in Purasawalkam, Chennai-600 084 (Phone No2643 0684 and[protected] for nearly 6 times. I feel they are not able to repair it properly. Please do the needful.

A feed back is very much appreciated in a week's time.

V.Vimala devi

Bad Service in warranty period

company technician give not any response with in warranty period.

ridiculous service, uneducated and corrupted staff, never ever seen such kind of worst service in my life. still you want to buy then buy at ur own risk as after buying product this is 100% sure that u will not get the service..mukesh Gulati

I have almost a similar experience. I bought a Morphy richards Kitchen machine mixer grinder on 02 Jul 2011 and on the same day it went faulty as the material used in the assy was substandard. I informed the matter to the customer care and a rep of it came to my house and said he didn't possess adqt parts. So he went back and did not turn up. After a week's time I started lodging the complaint almost for 15 times in a span of 45 days. The mixer grinder still lies in a corner and now i am compelled to go for legal help. One of the worst service i ever faced.

Hareesh

i have purchase otg 28 but that have no recipes book pl send recipee book
my adress are
aaaaaaa-2 indraprashta anushaktinagar mumbai 4000094
email [protected]@indiatimes.com thaks

I've got a morphy richards kettle has been leaking water all over my kitchen top leaving me wondering when I'm going to be electrocuted.
We've been following up with Avon Electricals for 2 weeks now and can't get anyone to repair this kettle.
Morphy Richards India seems to be partnered with Bajaj Electricals who have outsourced to Avon and little wonder that there's there's a game of passing the parcel when it comes to our complaint .
Very very upset with this service (Complaint No: 591658)

I purchased OTG28RSS from Big Bazaar Patna to-day 10.01.2012.The accessories listed below are missing. on query from Big Bazaar they said that what ever accessories supplied by C&F were provided to you rest accessories will have to be purchase. The item missing are:-
1. Cooking tray 1. item No. 11
2.crumb tray 1. " 8.
3. Skewed rod 4 " 12
4. Tong 1 " 6
Pl. Help. Jagdish Prasad Varma
Elecl. Supd. Engineer(Retd.)
A503 Lotus Apartment, New Patliputra, Patna 800013.
E-mail [protected]@gmail.com, Phone[protected]

Lousy after sales service

I puchased OTG28RSS in March 2012. Everything was working fine till the day the oven refused to work any longer. I lodged a complain on 28th Feb 2013 and till date I have been reaching out to the Customer Service toll free number and a manager named Ishtiyak Janvekar. I have never seen such a lousy manager ever! No control over the dealer??? Everyday I have been giving him a piece of mind but he has been taking it all shamelessly.

If Morphy Richards can't offer good service in India they should back off and continue to sell in UK only!


A completely dissatisfied customer,
Diana William

Geyser is not heating water to a desired level.

The morphy rechard geyser, model Salvo 10 ltr, S.No. of the product[protected] was purchased in October 2014. It is not heating water to a desired level.

Respected all & dear all, , , ,
i would like to share my one of the worst moment with you all. Morphy richards is a well known brand for kitchen accessories and Indian people always used to purchase a product who belongs to a good company. But the service of this company is such bad as like our India manufacturer.

I had purchased a Electric Kettle from M/s Khanna Industries, Dwarka on 15.11.2010 he had given me this kettle where it is having two years home service warranty. I had previous purchased two bread toaster of same Morphy Ricards now it was two years ago but there is no problem till yet.

First i called to store person he had given me a no. [protected]
I tried so much time but the number never connected and i shouted harshly on the store person than he give me a new no which was[protected].
second i called here in this no.[protected] from here i get another no.
Third i called[protected] this is morphy ricards mumbai office no. from here i received no response.

Now, u see what i m facing from this big company. This company are smart dithers.

Never purchase Morphy Items.

Bad Service - bad quality products - two products purchased two became faulty - not attending the complaints promptly - require to develop skills like other good companies - may loose business

Please look into the matter - first time purchased your product - Cheff 500 Induction & Mixer Grinder - With in 2 months time it is out of order four times (induction) custome service is very poor - stationed at Bhubaneswar - Odisha - Mixure - Blade button broken - with in two months - Previously used Sumit & Philips for 20 years and 10 years the same product your product started giving trouble from 2 months on wards. I hope you will respond the same immediately and rectify the same or direct your people at Bhubaneswar - I have fed up.

thanx dear frnds ..i m going to buy a microwave oven from flipkart, , but i must cancel the same n wl go fr another one

I have purchased a food processor and that is not working from past one month . I called 100 times to the service center but they are not bother One person cam to our house and he told me that one part need to replace he took off that part and after that he never came back to us as he promised that it will be repaired with in 7 days . Now when ever i use to call the service center they have only one answer that the part is not available . If the parts are not available them why the hell they are selling their product in India. I recommended all the reader not to buy a single product of Morphy Richards if you ant to live peacefully .
If any one have the company's mail id than please let me know . i will write a mail to the higher authorities .

heat rediator OFR09 NOT WORKING

WITH REFERANCE TO COMPLAINT NO[protected] FROM 3/2/15 THE SERVICE PROVIDER SK ELECTRICALS GIVE MISTY INFORMATION TO DELAY THE SERVICES SO I, LL COMPELTY FAD UP WITH THERE AFTER SALES SERVICES SO SOUGHT OUT MY ISSUE AS EARTLY AS POSSIBLE

We purchased a Morphy Richards Food processor on 12/1/2010, model Select 600. From Day one we started operating this equipment we have had problems. the lid of the main jar had a broken part. We registered our first complaint with their authorised service centre " Pant Sales and Services, Pandav nagar, Delhi. Our complanit # was 756A which was registered by their customer service person. It took the person almost 3 weeks to attend and solve the problem due to unavailability of parts with them. Call attended by Mr. Rakesh ( [protected]). Again after this we had same issues as the same part broke again along with the main regulator which also developed cracks. Our second complaint 338H was registered 3 months ago and till date our complaint has not been resolved. We have been speaking to their so called manager Mr. Madan( [protected]),[protected] Ms. Jyoti) . Both of these people have been giving us false assurances of dates and till date nobody has turned up. Service quality of Morphy richards partnerts Bajaj Electricals is very very poor. They cost of Morphy Richards products is highest among its competitors hoever their product quality has declined and their service quality is pathetic to say the least. Pls give me a call on [protected] or I shall start proceeding to take appropriate action against the company. I shall recommend people to restrain from buying morhy richards product as their service quality is really really poor.
Asheesh Bhatia
[protected]

Similar experience - I had purchased a Microwave oven, it is not working from Day 1 and i have been following up with the customer care for last 10 days - No body is ready to even attend your complaint.

Mr. Madan - so called Area Head is not reachable throughout the Day.

No shared by the customer care for Avon Service Center - again no body picking up the call...

Pathetic experience - Never buy any Morphy Richard Product, if you buy it persume it to be as goog as a chinese product bought with no gurantee- service expectation.

Amit
[protected]

thanks for your valuable comments, i was going for juicer mixer grinders in morphy richards. now i have to rethink.. thanks

sir i had bought a food processor of Murphy Richards before 1 year in sales India ahmedabad in chandkheda in india with 2 year guaranty so i complain i m repair my processor 4 times and without use its not working so whats ur 2 year guaranty and i also suggest don't buy Murphy Richards product because of its poor quality and poor service reply with my solution.
my number [protected]
[protected]

Hey, Thanks for the heads up. I was also planning to buy a Morphy Richards Juicer from ebay.
But now I'll opt for Philips, even though its a bit more expensive.

Agreed upon the product quality sale by the Murphy Richard in India is very much down grade and after sale service is horable.