A very pathetic experience I am experiencing after contacting morphy richards customer care and launching complain regarding my Radiant Cooker. Let me explain a brief. My radiant cooker (sr. no. C061 RC011211) what I had purchased on the dated on 24th September, 2012 suddenly stopped working probably on 27th or 28th August, 2013. Since two years guarantee is there for this product and even I have not completed a year, I have contacted the morphi Richards- Bangalore branch office on 30th August probably and received a person’s (name Mr. Goverdhan, if I have not misspelt) contact number. Immediately, I have contacted the person and was suggested to call the morphy richards toll free number[protected] to collect my complain number. Accordingly, I have collected the complain number and have passed it to Mr. Goverdhan. Then, 3rd September, 2013, a person from Bajaj Alliance (as he told) came to my place and checked the aforementioned radiant cooker. According to him, coil needs to be changed and he was supposed to come on the next day (as he promised) to repair it. Then till date next day has not come and still I am waiting for the next day!
In between, I have contacted and also tried to contact the Bajaj Alliance person several times. First 2-3 times he had received my phone call and started giving different excuses. And after that, he stopped receiving my phone call even.
Again with hope I contacted morphi richards Bangalore branch office and explained the total fact. There also every time I had to explain the same thing in details to different person. I was assured that they shall look into the problem. Still I am waiting for their reply!
Again, I have contacted Mr. Goverdhan on the dated 15th September, 2013 and explained the entire fact. Next day, I have received phone call from another person of Bajaj Alliance (but from different number) and got some hope that he will come in another 4 hours. Then he just started postponing his time to come and at last stopped receiving my phone call. I didn’t understand if he is not interested to come, why he contacted me.
Again, I have contacted Mr. Goverdhan on 18th and told him if he won’t help me, I shall take the help of consumer court to solve the problem. He requested to wait for another day by which he will solve the problem. However, nothing has happened and he also stopped receiving my phone call.
I request you to solve my problem and rescue from this kind of harassment.
Aug 14, 2020
Complaint marked as Resolved 
We request you to kindly share your contact details and complaint number. So that we can assist you better.
Thanks and Regards,
Morphy Richards.