Morphy Richards Complaints & Reviews

Most pathetic customer service... I have been trying to get an issue fixed with my toaster for last 9 months, to no avail. I have raised multiple complaints on call centre, the calls automatically get closed without being attended.in few situations, when it was attended, after escalation, the technician does a fix, which comes off after just 1 use. I am told by call centre, that they can only take a complaint, but they cant take my feedback and cannot do anything more... I have to wait and wait for a technician to arrive.
I was given the no. Of a local service centre, which is constantly not available/switched off.
I have no option but to live with a defective product under warranty

I have purcahsed superglued steam iron dat was creatiing so much problem again and again. Den got replaced with new one after so much efforts and pain. Now within 15days of new iron, ds one also having so much problem dat it's not getting on. And always i didn't get service fast but i get service after 1 month always. Why u giving such a bad servuce dat people stop using your product in future. Pleas take ds complaint on urgent basis as i will b going out of station day after tomorrow. So please send your person tomworrow only

Their service person does not turned even after multiple call. Whenever you
purchase a product and invest more money to get a good service and quick turn around time on service request. I have raised a service request BAN[protected]-1 almost 6 days back. No service engineer
attended the call till now.

On every call i get the answer it will be address shortly but even after waiting for 6 days to positive outcome. We need to set some basic service quality in India.

Please do the needful. There should be an ETA for addressing each complain.

When my complaint was not resolved, i called the call centre and was given mr. Narender sharma`s m. No[protected] who assured on 2.02.18 to deliver the dough jar of food processor within 2-3 days. Today on 21.02.2018 i tried to contact him but he has blocked our m. No. Again i called call centre and was given mr ragav aggarwal`s m. No. [protected] but he did not bother to pick the phone. Then i requested through message but no response from him. Again i was forced to call the call
Centre, where madam told me that complaint has been closed. I am surprised how it can be closed before being resolved. Although till date i am suffering as i use it for preparing dough twice or thrice a day. I ask you, was it a mistake buying the costliest food processor? Please enquire and take action.

I had purchased an instance cook on dated 14.01.2018 from sigra big bazar varanasi, when i opened the pack next day the handle was broken then i informed to customer care, they replied that if you are outstation then it does not matter you can exchange the product within 15 days. Today on 28.01.2018 i come at sigra big bazar in order to exchange the product, they had denied verbally & said there is not any provision to exchange the product. You can come tomorrow we see the case. Is this the credibility of big bazar. Thanks.

Since last week of december 2017 registerd compaint with customer service center new delhi for repais of my hand mixer many times. Once service engineer visited my home and took photograph of hand mixer model hm02 & promised to come with the requisite part withen a couple of days but did not turn again here till date despite repeated requests. Plese look into the matter & get my hand mixer from morphy richard repaird at an earliest. With regards. Dr. Syed anwar andrabi

I Purchased a Salvo water heater on 1st.Jan 15. Every year, I have to call technician from your service centre and they take at least 10 to 12 days to change element. This year also, after coming back from US, I found that water heater is not working. I lodged a complaint on 11th January 18 .The complaint no is [protected]-1 . The technician came on 13th January 18 and today is 18th, I am waiting for .

This is your service. Very bad for a good company.

D P Bhatnagar.
[protected].

My induction is not working properly i complained about it more than 4 time they assured me to visit every time but they didn’t visited i am fed up with your service i will never recommend any one why wil buy morphy if we can get better service other my product was under warranty when i called for first time now it’s been 4 month and now my product is no longer in warranty period very bad service it was my biggest mistake and i will never want to repeat my mistake

When i was pre heating to 170° for 10 mins it stopped working around 5 th minute. Its the 1st time i am using since i bought it. No power light... And its not heating. The whole thing i prepared become waste. I tried calling customer care no response. I need a explanation for this and a service for it. I hate this product. I think u dont have a quality products.

This is reference to machine mentioned below..

I was approched by technician called dhirendher kumar to fix coffee machine.

This person was charging money to repair a product under warantee. This is a new machine and i bought it in december 2017.

When i confronted him.. He gives an reason this product is used for commercial use.

Firstly its a lie i have already using a machine from ' cafe coffee day'ccd for commercial purpose.

I had shifted the machine from office residence which is in the same building and we are owners of the property. I had called him to clear his doubt but guy refused to acknowledge.

Why should we lie for petty cash for rs500.00... It about principle and i asked him to leave. The same was explained to mr. Sanjay gupta but i guess your company dont trust customers narrative. Hence machine is still not fixed.

I am writing to you to express my dis-satisfaction buying a morphy richards juicer 7 months back. The plastic is getting eroded when the juicer is on. Since the purchase, i had used it for only 5 times.

I called to your customer care and lodged a complaint three months back for which your engineer came 11/2 month ago, checked the juicer and said its a manufacturing defect and told that he'll replace the part. He came back after 5 days with a new spare part and tested the juicer. The issue persisted. He said that another part also has to be changed and said he'll come with that in a day or two. Two months down. Still waiting for him

I wrote an email on 26th october 2017. No response for it either.

My call ids are:
Ban[protected]
Ban[protected]

It is surprising and dis-heartening to receive such a service and stress from a brand like morphy richards.

Food processor is not working. It purchase on 23.01.2017 and its not working by the time it was purchase i complained many times bt no one come to repair it.. This item is under warranty period.. Please imidiatily solve our problem. We are suffering from this food processor problems from a long time and we are regratting to purchased this morphy richards food processor. This food processor is really disaster and trouble maker.

I have purchased iron from morphy within 6 month it automatically stop working and when i called technician, suddenly resolve the issue sayong wire is loose and again same issue and tecnician came after 15 days and same problem. Then i asked why same prob again and again, tecnician said that while u do iron on clothes thn wire can be loose. How it is possible.. Patheic service.. I m planning to purchase food processor also.. But now.. No way..

Dear all
I purchased food processor on dec 4 2016 which is not in working condition from one month i log the complaint regarding the same in your customer care on 4 november but till now my food processor is not corrected the best part it after log the complaint in your call center 4 times no engineer was aligned to visit my place when ever i call to customer care center they stated me that your call has been closed by below reasons
1call reason - customer has denied to change the part...2 call reason - customer not picked the call...3 call i do today morning at 10.00and 4 call at noon 3.00
But truth of all that is not one contact me or visit ed my house till date... After today's call in morning when they call on my alternate number for the first time after one month where my mother stated that my daughter in law is coming in 15 mins so plz visit by that time no body bother to call me after that...
For this i call 4th time to customer care and inform ed him that my this call will also get cancelled by u guys by stating that customer is not present at there place...
This kind of pathic services are provided by you guys...
Your engineer are closing my call with wrong information... If you want to check the call records you can do that
In this month time period when i get number of senior persons to whomever i call mr prince and sanjay kumar who are heading this area they even least bother to take my complaint... What a good senior persons are recruited for customer service s...
Your engineer are doing call from land line number today. And stating that we are near to your place... This is the big example of their services and no one visit till today at my place... You guys are waiting to get my warranty period get over...
How smart people's u are
If this complaint help me to get my product factory before warranty period i will be thank full to you..
Hope my mail lenght will tell u how much i furestaed from this kind of service
Regards
Sapna bhardwaj
[protected]

The geyser was bought last year from csd canteen and put to use first time this winter. The hot water output flow is very slow. The pipelines have been checked including inlet lines. All are fine. Suspect problem inside the geyser
Cdr sanjay varma, l061, gulshan vivante, sector 137, noida 201301.
[protected] / [protected].

Request attendence of service engineer under warranty for repairs.
[protected]@gmail.com

I bought a coffee maker from bahk enterprises, lajpat nagar new delhi on9.11.2017 twice your mechanic has come but frother does not work there is some steam leakage and the steam button is free it does not lock so ther is no frothing there is leakage of water from the fiter as well i want the product to be replaced immediately it has been a week since i bought it but i am unable to use it your mechanic comes tampers with the machine opens it up and it works once in front of him but in the next use the steam button again becomes free please resolve it asap

I had registered a complaint on 1st of november for my morphy richards pop up toaster, settled in chennai. I was told by 4th an engineer will come and you need to provide this code to him. I waited till 4th. 6th came 7th came, finally on 8th some engineer comes. He checks and and says there is no issue. I re-explained him the issue again same thing. Then i told him you should firstly know how toasters work then he said yes madam, i will replace the part within 3 working days.

9th i recieve the message saying - "dear customer, confirming your bajaj call no che[protected]-1 has been resolved. If satisfied sms bel y if no, sms bel n i[censored]nsolved, sms bel ur to [protected]."

I immediately called the customer service centre and the said we are taking you complaint again and will send some different engineer. I got pissed off and shouted on him. He gave me chennai branch head's number, ms. Kavitha.

I called her twice and she makes excuses saying we will send some other engineer, spare part not available etc etc. When i asked her why am i not intimidated about the updates she had no answer. When i asked her how come your engineer closed my complaint without any action being taken, she had no answer. And yet my problem remains unsolved.

This was my first time with bajaj service centre and probably the last time. Their service for products with warranty is probably the worst because they are non chargeable service.

I hope the forum will take some action against it and will solve the issue as soon as possible.

I recntly buy a geyser.. Then i submit a request for installtion that is free as per the website.. And a guy came for installation.
I was surprised to hear that he said he will only put the geyser on the wall and rest of the work of pipe n all should be done from ur side..
Is this really meant installtion service?
It is very hard to hear that we have to pay another 1000 rs to a plumberb to set the pipe n ol..

I request u to kindly look into the same..

Looking forward to hear from u soon.

This is my first time i buy richard murphy product and truly speaking i am nt happy with the services..

Morphy Richards Glide 1250-Watt Steam Iron is not working properly. Morphy Richards 1250-watt steam iron was in May. It has been damaged three times since May to September. It was a two-year warranty, it was still five months but it has been damaged three times, so I do not want to keep it.So get it back and my money goes back.

I complained about my food processor 20 days back, technicians came to find the problem but have not resolved it yet.
My food processor is in warranty period as only one and half month back we purchased it.
I want to know when the problem of food processor will be resolved.
For more than 15 times i called on the customer care. Though they assure that they will resolve it but actually nothing has been done.