Motorola Solutions Complaints & Reviews

No wonder why this service centre is having such bad review...
I gave my phone for the charging problem and they solved it but they returned it with patch on screen and the touch was not working at that place. However the next day i asked them to repair it but they put the blame on me and asked to pay another 4000 for the touch screen..
Service centre: cpt-005jnp communication
Address: b1/517a, above kotak mahindra bank, janakpuri, new delhi-110058

Hi team, This is with regard to my new condition mobile bought recently through Amazon india. On 17 March 2019. I got delivered in yavatmal with fault in front camera and it was not working at all.
When I visited Motorola service centre the repairer saw my mobile and said me it will charge 1650 inr for camera replacement . I said tell me checking charges for mobile he charged 150 inr and I gave but the point with raises HIGH Escalation is he did not provide me bill for checking mobile and even fooled me by saying this furbished phone whereas bill clearly mentions new condition phone . He did not even provide me warranty for phone . Please help me and do the needful if not I would approach consumer complaints court about company not providing bill for services.

Please help out for the complaint with service centre and warranty service to be provided for new phone.
U can reach me at [protected]
[protected]
[protected]@gmail.com .

Motorola service centre _
Rajlaxmi electronics, Pangari, Azad maidan road, yavatmal, Maharashtra, 445001, india
Product details_ Motorola plus (Fine gold 32 GB)
SKU:. WY-XXKB-IQZZ
ASIN:. B07895R766
Condition : New

Dear sir, i purchased my moto g5s plus mobile phone on 31st july 2018, it has been working amazing but today on 30 march 2019, the turbo charger came along with is not working and problem is surely with charger only as other charger are working with my mobile. So is the charger come with warranty and how to claim it? I kindly request you to solve this as soon as possible.
Thank you.

I purchased new moto G6 on 31 aug 2018.From 17 March 2019 the phone is not charging . i went to customer care 3 times till today. they are asking to get motherboard replaced without warranty. the charging cable is working but the phone is not getting charged.The customer care people are asking 7500rs for the new motherboard saying it is not in guarantee. The guarantee period is not expired till yet. So please get this issue fixed in the guarantee.

Today i went to Motorola service centre in indore for changing charger socket they changed the socket by it is not turbo connecting and they charged me 850 rupees for that socket but then also it is not is the previous condition before it was initially and not connecting turbo charging And also it is charging too much slowly .. 5 hours are taking for full charging ... The service centre made my mobile worst then it was initially ...i want my Solution of my problem other wise i will file complaint in police station

Sir,

I had bought an motorola turbo power 15 universal micro usb charge with order no.[protected] on paytm mall app on 3rd june 2018. And after some month suddenly its adapter stops working and my phone is not getting charged hence the moto service center is not considering it for waranty service. When i contacted paytm mall customer services they are asking for service denial letter which the moto service center refuses to provide. Kindly help me.

Regards,
Raghvinder singh solanki
Mo no. [protected]

Dear support,

Please be informed that i had handed over my motorola phone to iseri info solutions, indira nagar, bangalore. The issue i had was only with the speaker and mic. The appearance status was only that there was a scratch on the camera at the time i handed over my phone to the service agent. The phone was perfectly works ng and had no other issues at the same time. The receptionist mentioned the fault and the appearance status in their service order copy (Attached for your reference) and said that they will get back to me with a quote in 2 hours time and also collected inr 220 as inspection charges and gave me a receipt (Attached for your reference). They did not call me the same day and i received the call only the very next day. They informed me on 27/02/2019 that the cost to repair will be inr 1250. I agreed to the same and asked them to proceed. They said it will take only 2 hours time to repair and i will be notified for collection. I waited but i did not get a call the said day. The very other day dated 28/02/2019, i called them back in order to know if i could collect the phone from the outlet. Then they said that while heating the phone they had issues with the screen and screen got peeled off. And told me that i have to pay inr 6250 to replace the screen. Then i said not to replace any and return back the phone to me in the same condition i handed it over to them. And i walked into the outlet to get my phone and found that i can no more see the screen and the technician tells me that the phone gets switched off time to time. At the time i handed over the phone to the service agent the technician himself checked and tried to make calls from my phone to make sure of the issue and he confirmed that there was a problem with the speaker and mic only. If not how did he manage to make a call from my phone if the screen wasn't working. This kind of customer service is quite unprofessional and i see this as a scam to cheat money from the customers and force the customers to pay for something which has occurred from the service agents end. I would like to inform you that i have not collected the phone as it was not in the same condition while handing over the phone and having major technical issues caused by the technicians. Please help me out and see that the phone has to be given back to me the same way how it was handed over to them.

I hope this issue can be taken seriously and settled amicably.

With all good,

Sarath vijay

Hello mam or sir... Few days before I have purchased Moto one power from Flipkart. After buying when I put my sim on slot and phone gets started but Volte is not working only LTE (recommend) is showing. That's the main reason net is too slow and it's very irritating. Please help me to resolve my problem as soon as possible. I called many times in customer care and even went to the service center also. But nothing has happened. So please do something as soon as possible.

Hi, i have purchased motorola one power mobile on 22 oct 2018. This mobile is supposed to have gorilla glass which doesn't break easily but yesterday a simple fall from bed of about 1 feet, the display got broken. My previous mobile were also moto but they never had any issue. This mobile doesn't have any gorilla glass. Its a normal glass which breaks easily.

I'm using moto e4 plus from 2017 & still not get a update i'm totally bored from nougats version. And very angry with motorola's consumer service it's not so good as other companies. I wish i got a new software update as soon as possible
Thank u 🙏🏻

Other companies like one plus, vivo, real me,
Mi, huwaie, gives every update on a right time, but motorola not doing this thing for it's user's.
And the camera performance and optimization of there camera's are so good rather than motorola handset's.
Skin saturation and display are also so good of those phones than motorola

I have some proximity sensor issue whenever i went to resolve the issue everytime they make some new problem along with old. First they software to repair proximity sensor then replace die cards then atlast they agree to change motherboard. After replacement of motherboard my handset speaker start making noise. Then again he replace die card then my phone sim network lost. Then again he open the phone phone sim network problem was resolved but the problem of speaker is still there. As i purchased this set in oct 18 and its opened serveral time due to negligence of their service center i ask them to replace my phone but now they are not responding to me. I call several times and send emails also. Service centre name is rs entreprises sangrur. I suggest everyone not to buy motorola products as their after sale service is very bad.

Hi

I am having a moto e 5 plus phone. Warranty of my phone accessories is going to complete on 11 january 2018. My charger is not working, my phone is working fine and getting charge with other turbo charger.
Yesterday (06 january 2018) i visited to service centre located at okhala phase 2 to replace my charger, they inspect over charger and said to me “come tomorrow we will replace your charger”.
Today (07 january 2018) i visited to service centre again they said to me that your charger has some dent over so we don't replace your charger.
What type of service you provide to customer? Really it’s very pathetic.

Address : flat no 004 ugf plot no 124 neb sarai 110068
City or area : delhi
State : delhi
[protected]

मेरा मोबाइल मोटो g5s प्लस hai usme screen auto touch hone ki problem h use warranty में होने के बावजूद भी ठीक नहीं किया गया वह कैमरे पर एक स्क्रैच होने के कारण उसे डैमेज बताकर सर्विस सेंटर सागर pr मोबाइल ko ठीक करने से मना कर दिया गया कि यह वारंटी में अब ठीक नहीं होगा. Par mera mobile damage nahi hai usme bus back camare par ek chota sa scratch jo ki niche rakhne par ho normally ho jata hai. Please help me

Thank you for your response.

At the same time we want to update you of two more things committed by the service agent.

A) they have degraded our 4g original status into 3g which they have acknowledged too however they have not rectified it yet

B) they have changed our original imie status. Original imie: [protected] and imie 2: [protected]. The current imie after service is reading as follows, imie: [protected] and imie2: [protected]. Which means the service people seems to be robbing the original status of the mobile, which we want to bring it to your notice and we suggest for the strongest possible actions on the service center in order to safeguard the reputation of motorola company.

My name is pradeep jaiswar
My phone submit is service center 24/12/2018
But phone not slow this problemand creat new problem is phone liquid damge
But phone normal use and not for show liquid charging port and spekar to
Other part how to posible to liquid damege only fingher print sensar
My complaint no. Soin[protected]
Please sir help me

We gave a moto e 2nd gen phone with 4g status for display repair to kumar electronics (Unit 2) tirunelveli, tamilnadu. Email id : kumarelectronics. [protected]@gmail.com on 18/12/2018. They messed up with it, that i have been encountering with it many new problems, one after the other. I took up the matter with them consistently till this date.
As it is already time consuming, kindly advise the service center to attend to the problems at once and return the product to the costumer at the earliest.

Dear team i have purchased a motorola one power. It is in warranty but the service center is declining my warranty and give different reasons and not repairing my phone in warranty. They are charging me money. My phone is only 3 month old. Please help they are telling that the phones mother board is not working and you have to pay 13000 rs for the same. Kindly repair my phone is warranty

I have been relying on this brand since very long, so i bought moto g6 on 12th june 2018. Its been only 5 months and my phone started shutting down automatically, i visited customer care center as my phone was in warranty period, nisha took my phone and rohit diagnosed it, they said my phone's motherboard is sorting because some liquid was accumulated there through my charger jack. So replacement of motherboard wouldn't cover under warranty, i searched on google the sign on motherboard is a pink pigment which gets discoloured if any moisture enters, but both the pigments in my motherboard was pink, neither i exposed my cell to water ever. And also my phone was taking charge correctly when connected to the charger. They were charging me 10000 for motherboard replacement. After recieving my phone back the phone was unable to switch on even.. Which was earlier happening and the back case was also broken.

I was very much disappointed by the service and how the support provider manipulate the customers. Earlier i used to suggest everyone for motorola now i myself switched to nokia and never i will suggest anyone for motorolla.

Customer service are not for consumers instead they are for extra profit of the company. Motorola cheated me.

Hi,
this side Sumit Yadav, I had purchase Moto G5 S plus, For First 3 month its working perfectly, but after 3 month Issue accrued for Internet connective, It shown many time Connect but No internet, I had switch/test 3-4 wifi network but same issue exist with all Wifi network, even same issue also with Mobile internet also consult with my Mobile network operator, they told me from Our side we have no Issue with internet connectivity and also visit at Moto Authorized service center, they told me sir we have not found any issue right now. need to be replace/repair device.

I have an motorola g5 phone. Some day ago it gives me an network problem as it didnt show network of any sim. Due to this i went to my near authorised service center in vashi. I submited my phone their after that they told me their is liquid damage and it could not repair when i went their to collect phone they told me it also have touch issue but i didnt noticed any such problem. I only face network issue. Then they told me that they will send my phone to company to see that is company can solve my problem. But after 3 weeks they return my phone saying that it cant be repair. Here is something important to notice that they didnt take any inspection charges from me, normally they took 150 rs. After that i went to local repair shop. He told me that my phone has copy display not an original when i inspect i also understand it is not an my phone original display. This is fraud done by company with me they stole my phone display be aware of company service center. I want company to solve my complaint.