Motorola Solutions Complaints & Reviews

I purchased a brand new mobile on nov 2017 from flipkart for the amount of 9999/- ( invoice attached ).
Since then i am facing various problems in relation to display of the mobile. I have been giving the set to jamnagar authorised centre (sterlite point 105/106, 1st floor, teen batti, jamnagar - 361001) but no permanent solution has been obtained till date. Presently the display is not working and service center says that display problem does not cover under warrantee. There is no physical damage to the display . I am looking for a solution from your head office.
My email id is : [protected]@yahoo.Com
mobile no : [protected]
pls revert on mail or mobile for the solution positively.
Regards
ankur gupta

I'm using the mobile from the last 45days, from the last two weeks the speaker volume was reduced. From the last couple of days, touch was making ache & headset having the disturbance.

Tirupati is the nearest service centre available for me. I had been there last time for my moto x play, it's the worst service centre i have ever visited and i don't wish my mobile to be serviced there. They are not even able to find the problem with mobile for more than two weeks laterwards they damaged motherboard which caused 20k loss to me. Even the are rude in behaviour and irresponsible at work. Behave like they are doing a favour that too with their own money but in reality, they charge us more than its worth in the present market. Could you please help me in resolving my issue.

Respected sir,
I purchesed a lenovo motz2 force imei no [protected] color black on 17th april 2018at about 8.15 p. M. From singhania retail holdings (India) rohini city centre sector-10 rohini invoice no. Srhi/r/18-19/29 amounting rs.34999=00 sales person was mr gaurav gupta & mr irshad ali. Sir i am staying at sonipat haryana i took the set to my house after an hour it was automatically started on and off and also heat up next day morning i went again to your ratail store they take me to service centre they say we only repain can not change then your store person take me back to store and replace me with a demo set imei no is [protected] which is also defective it proove that you have sold adefective set, i took it again to them they say it can only repair not replace. They send that to service center. Till date i dont have any information of that and it is surprise that the sales counter of motorola is also closed from city center rohini. I made a complaint to toll free no [protected] on 30/06/2018 at about 11 am thay said within 48 hours our person will call you, but no replynow again i call them and asked give me your email address they refuce me to give email address.
Its my hard money and the company like motorola is cheating the normal people from there own sale counter. It is requested to your self please refund my money nither i am bounded to knock the door of judicial.
Nishit aich
Green city enterprises

Team,

This is really frustrating!

I bought a new moto-G6 from amazon on 6-June-2018. After 20 days suddenly speaker volume started reducing by itself. After 3 days speaker/audio everything stopped working. When I contacted the service centre, I was told that is a hardware issue and speaker/volume to be replaced with a new part. How come we can accept this solution.

I know the replacement policy of 10 days but these policies should be bypassed when you have similar issues with multiple people. When I googled it, I found almost 20 similar cases and Motorola should answer.

What is the process of getting it replaced with some other moto mobile. I don't want to use rubbish language in this forum but definitely it is annoying.

Kindly look into it before I loose my patience.

My moto e4 plus started loosing signal just after 3 months of purchasing of it. I visited service center more than 3 times in lucknow. They just keep my phone and return after two days saying that we have changed the motherboard. It again starts loosing signal after 3 or 4 day of returning. Now i have fed up with this phone and the service i am given. I'll never ever recommend anybody any of the moto product. Now in 20 days warranty is also going to expire after all taking many rounds and rounds of moto service centers.

I have moto g 5 s plus. I bought my device in last december. My charger is not working. I'm facing this problem for the second time. Even though i have used it very less times because i use this device rarely. Ihave already replaced usb cable once. Very disappointed with this. As a famous brand this type of issues are not acceptable. Need to solve this urgently.
Contact me on - [protected]@gmail.com asap.
Thank you.

Here 20 days completed but didn't solving my phone problem, in service centre fake staff almost...
Motorola now giving poor phones and services...
Redmi alredy no.1 brand why...???
Because his customers are happy with redmi service and redmi phone quality and price...

Present i have two moto phone but next i am purchasing and promoting to all to purchase other phone, don't take moto ever

Sir I am using your Moto photo my phone prob is message app is not receiving messages in my phone what is the solution of my phone so pls tell me and call me this number [protected] i am very worried for this message app is. Not working because my phone is come online
So pls tell me my phone problem solution
My phone is damaged and one more prob in Moto power e3 how many types of software in Moto power e3

I purchased a motox4 1 week before and accidentaly damaged by back panel which i also got repaired but the repair from the service center i got this problem of battery charging its not charging can you please consider this and provide me home assistance related to this issue and this problem has started just after the repair of bank panel because of the behaviour which i got from the service center and their insensibility, they were treating the customers like as they are burden for them. Please file a complaint against bhopal mp nagar zone 2 motorola service center.

So, its been just an year that i bought a moto phone MOTO G PLAY and the last friday while i was charging with it with a motorola charger that it caught fire resulting in the total damage of my phone and two cushhions situated nearby as well. I hope that you kindly help us in this problem as it's a fatal accident and it could've resulted in a massive fire accident. My phone number is [protected]

We have bought a motorola mobile 5 months back with model no: xt1770. Battery is bulging and back side cap was not closed properly. So, we went to a service center to get it repaired under warranty. Service center is bright infocom-visakhapatnam. Service person saw and told that he will check and tell the issue the next day. Then he told that there was a hole in battery and will cost rs.1800/- and does'nt cover in warranty. When it is under warranty why we have pay?
This is not the right way of service if you require customer retention..
Request you to check and revert back at the earliest.

-billing date:23 feb 2018 and incident date: 14 june 2018 (When they changed parts in service center)
-[protected] (Prashant yadav)
-we didn't get proper product. The product was defected and when we reached to the service center for amendment then they have changed our product's parts, they have changed product motherboard and the body of the cell phone.
-we cannot trust them again and want replacement of our product.

My mobile problem is that it does not charge properly

I had gone to moto service center which is at karvenagar (Meenal arcade, erandwane, nal stop, pune - 411004, next to samudra hotel (Map)... Tablet repair & services-lenovo....) but your service guys give me solution in 1 minute and give me estimation of rs. 1500/- even he did not understand my problem or he dont know my mobile problem. He just scan my phone and tell me about solution, and he did not listen to my query. Instead of answering me he is busy to talking with girl

I will never suggest any of my friend or family member to select moto or lenova mobile phone
Please take action as soon as possible

I have been using this phone from one year now and from day one its not working properly. After repeated complaints no action was taken. The phone never gets charged and hence i always have to keep it on charge. Also the speaker doesn't work below 45% charge which is very weird.
I hope this time my complaint will be taken a look and shall be solved.
Its a moto m phone...

Hi,
Shresth here and i want to file a complaint against my motorola moto e4 plus. It just opens everything and every app by its own and it's not working properly. It just doesn't works properly and it just opens up every app and if i want to close it, it doesn't allows me to close that perticular app and if i want to write something to someone it just opens the keyboard and writes something else and sends it to someone else and my phone is in gurantee period. I've also gone to the service centre but the member their talk very rudely to me and he didn't made my phone right. At last i want to tell you that my phone is in gurantee period and i want to change my phone.

I have given my phone in service centre 4 they only updateing phone and my problem also not clear when phone came from service centre I came home and it's start auto restarting motorola phone are worst rateing 2/10and my phone is hnaging it stop working and it's start working automatically and fringprint scanner is also not working it scan my fring not any time and I have to press it long time so plzz help to solve my problem

Hello motorola india my moto c plus phone was stolen on 28 may 2018 at badlapur city which is located in thane district in (Mumbai) maharashtra at approx 11:00 am at morning so my request to motorola india was that can you track my phone through imei no or can you help finding my phone which was stolen imei-[protected]
Imei-[protected] this is the my phone's imei numbers which can help you to track my phone easily i have also posted a photo of my imei numbers below thanking you motorola india hope you resolved my complaint

Please note i had purchase a handset motog play on date 29/6/2017. Few days before it's speaker were observed not working well and then it was handed over to one of motorola authorized service center udaipur (Rajasthan-indai). After arresting of the same it was handed over to me, this time speakers start working well but the touch screen functioning gone away and many time it get holdup.

When i retuned it back to your same service center now they are denying to arrest the same stating that it is physically damaged.

Mymobile repair in service center but not repair properly soicomplained and claim you service centermy
Y mobile number is [protected]

I am an owner of Motorola G5 plus. The finger print scanner of my phone was not working so I took it to Infocare Services, Indira Nagar, First Floor, Vaibhave Complex, Marutipuram gate, Opposite Lekhraj Khazana Market, Faizabad Road, Lucknow, on 5.06.18. I filled the request form handed over to me and then I was made to wait for one full hour. I had reached the centre at 4:00 pm (This can be checked in the form filled and submiited by me at the centre). I had to ask 3 to 4 times about my mobile and I was told that they are checking it and then will give me the status. After an hour I was told that I will have to submit my mobile. I retaliated by saying that why was I made to wait for an hour to hear that I will have to submit my set. On this the lady at the reception said, it took time to open the set to check. I have a query, does the set take an hour to open? In the meanwhile the lady at the reception was getting her set checked as it was not supporting the wifi of the centre.
Then I was given the Service Order and told that I could collect my mobile by 7:00 pm. But then they said that I should collect it the next day. I reached the centre at 4:00 pm but the Service Order states the carry in time as 5:15:55 pm.
when I called on 6.06.18 inquiring whether I could come and collect the mobile, I was made to hold the line for sbout 5 to 7 minutes and then conveyed that it would take two to three days. The mobile that they were going to hand over to me in one and a half hour's time on 5.06.18 would now be delivered in two three days. I was annoyed and asked the lady on phone as to what kind of mechanics they had who could not decide the actual delivery day. There was no reponse from the other end.
This kind of a behaviour is not expected from the service centre of a reputed company. I hope I will hear from you soon.