Motorola Solutions Complaints & Reviews

Sir I m a user of Moto g6 model of your company I have purchased it on 9th of june 2018. I have a problem in my handset regarding voice of the speakers is very low I have complaint about it at your service centre jbm technologies Bhajanpura main Wazirabad road delhi but they return my phone without repairing. Again I have complained on the same issue on that they were not showing the interest in it. After the waiting of 4 hrs they told me that we will going to change your speaker and ringer this was happen in the month of July. But the same issue was raise again in the month of August but that time I am not in delhi. I have go to the service centre today the behaviour of your staff is not good. They have no interest in consumers problem what was he facing they all busy in their gossips. When my turn I go through the counter your staff take my phone and after a few minutes a member of your staff name Tanuja tell me your back cover has been damaged I say to her pls repair it when she gives the phone to your technical staff first they said we are going to repair it after some time they told the is out of warranty and they returned my phone to me. Just because of last time when I have complained about them
Now pls tell me is this the Moto service. I am suffering from your services till the date I have purchased it. That was my mistake to take this brand and your phone.
I am a employee of NCDRC(NATIONAL consumer disputes redressal commission) INA DELHI.
If you are unable to resolve it tell me.

Sir there are feature in moto e4 plus there is no sound recording option it is the basic feature which is required many times or doesn't have screen mirroring option or qr scanner or ir blast to control tv ac many feature are missing please provide some basic feature otherwise your phone is the best other wise u provide and to use this feature it's the best phone i have see if you resolve the my complain

Sir i am facing too much problem with my motog 5s plus i have vist care centre 4 time but again and again same issue is coming in front of me. Even my motherboard also change
But this time my phone become full dead
Please help me regarding this please
Otherwise i an going to take action againts you
People
My imei no = [protected]

Hii
It is very disappointing experience company services pathetic device moto e4plus schreen auto working i tried to contact service centre, service centre denied and return device without examine
With comment damaged.
Device arrested minor scratche, our trust with brand value it break our trust.
Job no - soin[protected]

Thanks
Seema patel
[protected]

I won a motorola z3 play from moto insiders. It is a sprint model. I am not using the device on sprints network so i need the device unlocked. I have been waiting over a week for someone from motorola to respond. When they told me i would have an answer in 48 hours. Its been over a week and all i get is the run around from motorola. I just want to know whats the process o[censored]nlocking a device with no financial obligation. This was a time sensitive mattet and has caused me to lose money and no one at motorola will assist. How do i get my device unlocked?

I purchased moto g5 s plus last year 2017. Right now it is in under warranty. On august 14 2018, my charging jack was not proper working. I sent my phone to service center durga city center haldwani, dist. Nainital, uttarakhand, india on august 17 2018. Your service center executive told me to replace charging jack worth inr 1200. I agreed, then they told me about my battery charging percentile fluctuation. As this new problem never accrued before. Now they have taken 2200 rs extra for battery replacement. Total inr 3000, i have given to your service center team on august 25 2018. When i took this mobile then again new problem is started like:- automatic application start, automatic text written, automatic call dialing etc etc. Then i again visited customer care center on august 28 2018 11 am approx and told them about new problem. Before visiting your care i also saved my all data into my laptop. They put my mobile with them and gave me on august 29, 5 pm. Now again this automatic application opening, text written problem accrued.
Tell me one thing if could not repair customer mobile smoothly and efficiently, then you must close your service center. Customer has others work to do with their personal life, we dont have enough time to visit again and again your service center for same problem. I am totally disappointed with your service center.

I purchase a battery from motorola authorized service centre. He gave me the wrong battery and took rs. 950 from me & told me that warranty of mobile is 1 month. Later i checked he gave me the wrong information and also took me the wrong money. Please solve my problem as soon as possible and give my money back. My motorola phone is moto e3 power. My battery is having model of gk50
. But he gave the model og hc40 which was working there but after sometime it stopped and unable to restart my mobile phone again. Eventhough i am unable to charge my mobile my mobile by using that battery. I already share my problem with customer care on toll free. Please solve my problem as soon as possible.

Yellow tint display problem in my moto z android phone under warranty i am going motorola service centre in express road kanpur uttar pradesh and i tell my display problem so service centre says in your display have a minor dent and i checked my display there is no any dent or crack i see minor dent in my glass not in display... So this is not fair

1 week ago recived in oreo update in my mobile. So i am install that os. Next my mobile 1 hour hang in moto boot logo. I try to mobile switch off then on but mobile no any responce. I totally confused next i am going to moto service center that person checking after told this problem cause in mother board. Now i am loss my mobile. That mobile 1.2 years old. I need proper solution in your side. Please help me sir...

Dear Sir,

I beg to say, I purchase new Handset Motorola G6 in 11/08/2018 in Electro Word Communication Solutions GIP Mall Noida(Uttar Praesh ) india.
MRP-16, 000 /-

After 3 days Not charging handset & i am goes to Customer care center
he tell me your mother-Board is damaged.

purchase date - 11/08/2018
and Service center tell me this product faulty to 18/08/2018

can change my product.? please suggest me .how to change my handset.

Please find the attach documents.
1) Shop Bill
2) Service Center Bill

Dear sir/ma'am,
I had purchased a moto g5s plus on 16th november, 2017 and on 15th august, 2018 the phone stopped accepting charge. I took it to the service center to get it repaired, the service executive who attended to me refused to provide service under warranty since the apparent damage to the charger port was due to water corrosion. The solution offered by the executive after assessment was to replace the whole motherboard since the charger port was soldered to it, the cost of which would be an approximate 70-80% of the original sale price (Approx.[protected] estimation. I wanted to recheck with another motorola service center and the executive there also denied my warranty and asked me to leave the device with them for a period of 2-3 days to assess and analyze the issue for which i was to provide rs. 250 (Non-refundable).
I am very sure that the all the parts on the motherboard are fine and if any damage to the charger socket then it is not due to water corrosion since the phone did not give any warning of moisture detection in the device and i had taken due care not to get it wet.
The estimation for the cost of repair provided by the service executive is a massive amount and i am only a student, and i do not see the need to change the entire motherboard for just repairing the charger socket.
Please do get back to me with a valid and more reasonable solution because this is simply a massive exploitation of the consumer. I would appreciate if you get back to me at the earliest and resolve the issue by accepting the warranty.
Thanking you

Name: prinson pais
City: bengaluru
Model: moto g5s plus

It bought the moto g5s plus mobile on feb28 2018 after 4 weeks o[censored]se i noticed an issue that my phone dont get charge but after restarting it will charge at 90% times the issue takes place. So for every time i charge my phone i cant restart or boot my phone. I am thinking it will be software bug but the motorola is not giving any software nor it resolving any bugs in their software.
Please resolve this problem

I m just fedup for this moto m phone, i'll buy this phone in september 30th 2017.
Firstly this phone is having problems to switch on and switch off, it's take 3-4 hours to switch on three time i'll submit this phone to service center. Now this phone having new problem the volume button is not working. I'll face many problem in this phone. I have a request you to please mail or msg me to related exchange this hole phone set. Now after 2 months the warranty is finished, after that this phone is a big problem to me.

Since yesterday evening, that is 2nd august, 2018, i am facing problem with my moto e 4 plus mobile phone which i purchased through amazon on 14th may, 2018. The volume button is not working. Kindly help in resolving the problem. I tried to remove the back cover, and tried to operate the volume, but the button is still not working.

Regards,
N s bhagyalakshmi

My phone almost blew up in my face. It was running hot. Smelled like nail poslish remover. I opened the back up because of the spell. Than with no warning, no smoke and poof fire coming out of both ends of the phone on the table, like a mini bomb. I thank god i did not get hurt. The smell of the fire was very strong. The phone had black flakes flying everywhere. Son put water on the phone i could hear big sizzles and i saw smoke coming out after it was soaked in water.

I am using motorola g5s plus. I am really disappointed to see that the back body paint has been scraped off from some areas on the back body. I tried to look the service centre but there is no service centre here in panchkula, haryana. I have the grey colour and it has become white from some areas. It is very dissatisfying to see this. I hope you guys solve this issue. The phone is in warranty.

I have given my Moto X4 for fixing the battery issue, which wasn't charging, they said the motherboard was dead, so they took 1 week to order and replace it, when they were replacing the motherboard they have dumbly managed to damage the screen.
To order and fix the screen, they have taken almost another week. Once I got the phone, I found out that the loudspeaker is interacting with the screen and sending vibrations onto the screen. The screen also had a piece of plastic sticking out of it. This is how they have fixed a waterproof phone. Plastic was sticking out, and they are saying it is waterproof. Also in this process they have damaged the back glass of the phone, sterling blue paint is removed from two places.
They are claiming they didn't do it!
I want my phone fixed perfectly fine under warranty.

My phone with above details submitted to service centre and they are now asking me to replace complete board which will cost me Rs. 9000 (approx).
My phone speaker works well when a small force applied from bottom. I understand this as poor soldering (dry solder) and you are asking me to pay for the same. Why such poor products are shipped to INDIA? We do not need such products. Please instruct service centre to replace the board.

I purchased two Moto g5s plus mobile and its been 3 months, Iam facing issue of internal dust on rare camera of my new phone. Phone is just three month old, it’s pretty new and I handled it very carefully and with cleanly. Still I can see dust inside lens increasing day by day. I got it done last month but again I find dust particles entering and now image quality is worst. Its very upsetting for me to get such experience from Moto G for new phone. It's very annoying for me as it is my new phone.

My phone was soft brick i had given to service center yesterday. They told me my phone motherboard is dead and battery is also dead. Then i was about to buy other motherboard from my colleague. After getting another motherboard i was checking display strip it is cutted and my motherboard is in working condition but they spoiled my battery and display