Myntra.com Complaints & Reviews

I had ordered a Berrylush - Women Green Solid Maxi Dress from myntra.com on 28 April 2019 and the same was delivered to me on 4 May 2019.

As the dress was not fitting me properly, I wanted to return it and so I requested a return on 4th May 2019.

While placing the return request, the app did not allow me to decide a return date and considered it as 12th May.

Post that I spoke to the Customer Care and requested for an early pickup and I was told it will be done in the next 72 hours.

I received a msg on 6th May saying the pickup will be done today but it did not happen in the entire day.

Post that when I contacted the contact centre, they told me it will be done any day before 12th May, but the same was not done before or on 12th May as well.

Now when I am calling them about this, they are again telling it will be done in 72 hours and that too they can not give a confirmation.

Once the return pickup is done, my money will be returned in the next 5-6 days.

This delay in pickup is delaying my money return as well.

Please help me get the return executed at the earliest.

Ordered a product from myntra,
Upon receiving it found it to be empty.
Followed the protocol, directly called up their customer service.
They apologized for the inconvenience and said that they'd do something about it in a while.
Next, i get a mail from myntra stating that they can't do anything about it as from their end the package was delivered.
The mode of payment for the product was online.

Reference number in[protected] [incident: in[protected]]
Sir

Muhammed al saif i buy 2 products from your minthra online shopee i get delivery on 30/4/2019
. I get only the benton shoe the other product is fosil watch and the watch and charger is missing i get only the box and one owners manual book only.
And the edge of the box is craked.. As per this mail i wait for 4/5/2019 but i didn't get any conformation from your side then i call the customer care number on 5 5 2019 and one person will attend my call he told me to wait 24 hr i need to wait exta as per his information
Then i will call after 24 hr on 06/5/2019 on that time one l customers care execute attend my call she also told me to wait for 24 hr more
Finaly i call today and today also your executive told me to wait for 24 hr then i will told him to i want to talk with his supervisor and one mister akash his supervisor told me another 24

Actually i make this mail because no one call me about the enquiry or anything i spend for it 13280 inr

Hi team,

I have returned product on 25 march from my myntra account and confirmed by delivery agent.

I have tried to reaching out to customer care multiple in last 45 days but there was no response. My request put on hold abd after 45 days, i received response stating that porduct not received.

I have raised complaint against myntra in local police station.. And waiting for respose.

The delivery guy Nirmal -.[protected] took the product and failed quality check and never returned the product. The myntra customer care executives Aditya, Nishant, anchal, Rohan kamle, and utkarsh are also not helping me to get my refund or the product back. Pathetic customer service myntra and pathetic products as well... Shame on u.. I've been waiting for the refund from past 2-3 weeks now . Stupid people.

I have not ordered the shipment but when i chkd my account someone has ordered shipment from my account and amount in my credit balance got debited. The amount is 708 and it is showing that shipment is delivered to valsad. Also in my account some other address and mobile number is added. This complaint relates to myntra.com.

Neelima verma
[protected]@gmail.com
[protected]
Order number 110883266476665448101

Its been more than one week that my order is not being placed on. Myntra evertime i try they say to reload it and try again and again i m facing this problem since one week i'm not being able to order anything as my order is not being placed. I urgently need to order bt again and again its telling me to reload due. To which i'm facing a lot of problem

I was placing an order and something happened my order wasn't placed yet my payment of 1088 got debited with txn id of 105633, and myntra is saying that they haven't received the payment even though my bank gave me the transaction id and said that the payment was made. I reached out to them and after 5 long days of wait they finally responded in a really unsatisfying manner, they simply wrote we haven't received the payment kindly contact your bank for further details, like really?, i have to go to the consumer court if the refund is not done.

When i call myntra customer care they say the problem is of the bank and they have initiated the refund already although there is no history of credited money. When i call the bank they advise me to question the myntra customer care service and that they haven’t received any amount of the same. The myntra provided me rrn no. Which they say i have to refer it to the bank, on calling the bank they ask me to refer the rrn no. From the myntra support itself. They are blaming each other whereas the ussue is not being solved.

I had returned two of my order on 29th of april but i didn't get the refund till date. When i called their customer care they told me that refund has been initiated and had given me some reference number and told me to contact the bank but bank also couldn't trace that number instead saying it can't be done. As it is very hard to follow up with bank every time, so what should i do to get my refund.

Hello,
I had bought a Puma cap from Myntra through its app but the cap isn't suited for use in the scorching sun as it is made of mesh. Talked to customer care executive but denied to take the product back as said that the product was used. The product was tried for the purpose of checking the condition and its suitability and the product is in mint condition. The behaviour of the company is highly unprofessional and uncalled for. How can an online clothing store expect its customers to check the product without trying it? Kindly check into the matter and help me in this regard. Thank you.

I had ordered few items on myntra.com vide online using app on mobile. However the said order bearing no:[protected]-5759903 has not been delivered on the stipulated date as intimated through sms beforehand (On 09.05.19) and while contacting the service agent (Contact number: [protected]) no professional response was given and instead made lame excuses for delaying. Till date i have not received the items ordered from myntra.

I have ordered a kurta set from myntra and got only kurta, duppata is missing from the package and on the same day they delivered me the order, i have filed exchange for it, mentioning in the comment section that duppata is missing. Now when the delivery person came for the exchange, he denied to replace the product and asked to check with myntra customer care. I have called them and now they are denying to take the complaint as i haven't called them within 48 hrs of receiving the product just because i have written the comment in the section provided for exchange.
Now my rs 2000 is wasted just because of their mistake and they are unable to help me out.

Really frustrating, even i am not able to find anywhere in their faq that i need to call them within 48 hrs for complaint. Really disappointed and won't buying any product now from myntra.

I ordered my joggers last 14 days ago..

My email [protected]@gmail. Con
But they sent me used tshirt..
I called them n raised return complaint... They replied me for pickup at mail id...
I picked up defective product..
But they started drama n continueous 40 almost mail coming in my inbox n saying sometimes, cancel ur item, cancel pick up, failed, decline return etc..
I raise again complaint n they 1 lady solve the resolution within 4 hours.. They asked me bank details n i sent it..
Now again doing drama 3 days gone
2 senior fake /# slave told me, they will update me but they didnt, i called contineous, still again telling more 3 days...

# and full fraud company
Im going to police tomorrow..
They still didnt given my inr...
N telling date over date...

Team myntra have updated wrong return on their site. They have updated return of size 39 of corsica bellerina which is still with me i have returned size 38. Return of 39 is also requested but they are not picking up my return its been 15 days now. Order no. Is[protected]-9499603. I am complaining for it on customer care on daily basis but they give me a fixed answer that wait for 24 hours. I have been waiting since last 15 days. But no solution is there for my complaint

Hi. I have ordered 9 dresses on myntra, where i received 4 dresses and i returned 2 dresses again. I received refund for only one dress and still haven't received the refund for another one. Other 5 dresses wasn't delivered. But in myntra app the order status is shown as delivered. I have also paid online. I always order dress from myntra and this is the first time i'm facing such bad experience. There is no option to report about this in myntra, that made me revert over here. I can try to ask for a refund in myntra app. But about this delivery status. I dont know where to report. Please do the needful. Thanks.

Hi team,

My name is swathi ([protected]@gmail.com)

I have placed my order on 1st may (Lavie sling bag), it was showed like 8 th is the delivery date, but now it is showing as “lost”.

There is no information about the refund. If the product unable to deliver please cancel the order and refund to the same account.

Thank you.
Swathi. A

Dear sir,

I am writing to you because online company www.myntra.com refused to refund my money. I knew about you and you may help me.

I had purchased three t-shirts from www.myntra.com and package had only two t-shirts which looks used therefore i had return two t-shirts and informed to myntra that i am missing one t-shirt on the same day of delivery 8th april 2019.

After several follow-up, myntra took approx. One month to reply that they can’t see missing item in the package, and they will not refund my rs 566.00 money.

Order date and time:[protected]
Order number:[protected]-7346903
Payment type: credit card
Product details:
Harvard men navy solid henley neck t-shirt size m qty 01 rs. 566.00
Allen solly men black self design polo collar t-shirt size m qty 01 rs. 629.00
Roadster men maroon solid polo collar t-shirt size m qty 01 rs. 671.00

Order delivery date:[protected]
Complaint logged on[protected]

Once i told to myntra that i will go to consumer court, they said you can go but they will not refund the money.

Can you please help me to get my refund.

Thank you
Kind regards,
Dinesh verma
[protected]

I have purcased a sweat shirt from myntra last week, it has 30 days return policy when i called them to return i was told that i have redeemed their point and i can no longer return the product. On further details i have found that mytra is playing the mischief of auto redeeming the point without authorization or consultation with clients. The points are redeemed to ensure that there they are no longer eligible to return the product which is well within the time provided.
Myntra is using client data to snoop into them & using the generated points in a fraudulent way.

Myntra blocked my account witout any reason. I havr 10000 rs myntra credit. And i put request of returning 3 products, they cancelled and blocked my account. This is fraud. I want my account back [protected]@yahoo.com. And they also blocked my linked account priyanka. [protected]@yahoo.com. So many times i called custumor care but they r not able to tell anything. Plz help