Myntra.com Complaints & Reviews

I ordered a jeans and a t shirt of order no.[protected]-6916703 from Myntra app through online payment method by SBI debit card and later on cancelled the order due to some product related issues but the refund of amount 1874/- is not done at all.After calling them several times they finally asked my bank account details so I gave, but they provided me with some *unvalid reference number* to show it to my bank, as I've contacted several times to SBI bank, SBI mentioned it truly unvalid. Myntra claims amount refunded but I haven't got my money back yet. Such a worst experience ever with this app.

As per your claim, the 'Pepe Jeans Boys Black Solid Biker Jacket' was used or defective from the shipment/package of the mentioned order.

After conducting a thorough investigation and review of your claim, we have found that the products were dispatched from our warehouse in a properly sealed package after a stringent quality check.

We have also received a confirmation from our Logistics team that the package was delivered in sealed and pristine condition to the same address as updated while placing the order.

We regret to inform you that the claims stand declined and thus we would not be inclined to look at the same anymore.

Thanks and Regards
Chandan

Myntra: Pepe Jeans Boys Black Solid Biker Jacket [Incident: IN[protected]]

Very poor experience...

How can you explain the damage in this product

I had purchased myntra gift card and redeemed on my myntra accoutn. Now at the time of purchase it was asking for OTP and OTP was only sent by them on email. I was not receiving my email while inquired with customer care, i was told my email id has typo error so I need to create new account to get credit of myntra gift card. I created new account and inform myntra customer care. Their support executive has suspended both of the account due to which credit has not transferred. While asking for update, I was kept told by their support team that your issue will resolved latest by 10th of June 2019. While talking to their customer care executive, customer care escalation supervisor and customer care escalation manager, I was surprisingly told that as per myntra policy they can not reactive account even though it was mistake of their person. I will have to create new account again and they will transfer my credit within 24 hours. Thinking there is no choice, I created the same and informed them. It is more then two days I spoke to them couple of time but still there is no resolution and only false commitment.

What a worst and ridiculous services provided by them. Never ever purchase anything from them because their customer care services is like harassment to their customer. I am putting my this complain with expectation of quick resolution and also to make other people aware before buying anything from myntra.

From 3nd june 2019 i am trying to return the Lobby Pink jwellery set which i recieved on 26th may only. ekart logistic came for pickup and said the bar code no. Is not matching and that the product is mismatch. I tried 4 times for return of the same product, complained thrice on myntra customer care complain number IN[protected] ( Rubina, Saurabh, Surbhi etc) explain them even provided them with the bar code no. which is matching with their bar code But still my pick up is not done.
I am a regualar customer at myntra but after this poor customer care support and pickup experience i will never buy at it again... Really disappointing ☹️

I ordered 5 things on 5th of may 2019 n received the order on 8th of may as i was out of station i tried it on 7th of june and as soon as i tried to place a return request at 3:30 pm there was no return option i called myntra contact service at 3:44pm and he told me that he placed a return request n i will get a message in next 24 hours but i didnt get any update then i called the myntra customer care service today on 9th of june and they told me there was no return request placed and they cant help me and now i'am going to face a loss of 5000/-

I purchased one skirt from myntra. At that time, it was showing 30 days return policy. Now the same item is showing 7 day return and exchange policy, it is not my fault if service is changed. Now, I am not getting option for return. It is not good to change your policy for older customer that has already purchased with different policy.
I have the screen shot of all the polices.
Don't try to fraud with the customer.

Sir,
My myntra account is deactivated without any legitimate reason and i have contacted to myntra's customer representative and they all have given assurance that your product which you ordered will be definitely returned but after 3-4 days i got a email that your account is blocked and my hard earned money by which i ordered a product which i want to return to get refund is also blocked.
so, i'm requesting you please refund my money for the product which i never want to use.
Genuine customer
Subham jain
[protected]@gmail.com

Have Myntra acount as [protected]@gmail.com. On Julne 4, my account has been deactivated stating some weird reason mentiond under the hidden Terms & Conditions. Even asked several time, I'm receiving the same scripted answere by the CSRs Muhc before the account fot deactivated, have placed orders. The previous orders delievred can't be returned and when asked for a reason, they again give std robot answers. As the order is placed much before...

My account has been deactivated stating some weird reason mentiond under the hidden Terms & Conditions. The previous orders delievred can't be returned and when asked for a reason, they give std robot answers. Need a resolution to return the products or activate my accnt
As the order is placed much before this drama happened, won't we given the right to return the products which we don't want.

This is regarding the *non-delivery of the product* for order number[protected]-1313801 placed on 3rd June, 2019.

Myntra people are saying that it has been delivered, however, it has been not.

There is a discrepancy in the SMS that I have received. One says "could not deliver", the other one says "delivered". The app says that it has been delivered. Neither me nor any of my neighbours have received it.

I was not given any call by the delivery agent. The Proof of signatures that they have shared is not recognisable from my side.

I have been ordering from Myntra since long and have never faced such issue before. This is strange, this careless behaviour of your delivery agent is awful.

I have ordered a puma black evostripe ultimate track pants along with one more product with ORDER NO:[protected]-9063803. When i have opened the order i realised that this is a fake product not matching with the image shown on website. The reason which I have mentioned while returning is that Product is not Original and not matching with the image shown on the website. The delivery rejected my request based on the product is not matching...

Hi team,
I had bought a few products from myntra on 26th may. Some of the delivered products had fitting issues and another wasn't of the quality as shown in pictures so I wanted to place return requests . But they have blocked my account for some unknown reasons. I tried raising a concern through there customer portal but not getting any results. It has been 5 days since i lodged a complaint on there customer help portal but no resolution yet.Everyday i will give them a call to get an update but they will give me false assurance that i 24 hours a resolution will be provided which didnt happen yet.Please help me in getting my money back from such fraud websites .
Regards,
Priyanka

Fake product received!!@myntra @MyntraSupport My friend had ordered a Fossil Q Exploris Touchscreen Smart Watch for INR 13, 614 and paid by COD and we have received a tampered package and a cheap fake product!! The entire package tampered and the customer care is giving silly replies and only telling us to wait and wait!
I am truly disappointed, as I have been a customer for a long time and I had a lot of faith in the brand! Receiving...

My order is not picked up by you till yet. Why? I requested before 3 days and I was given time on two dates but wasn't process. Please pickup it as soon as possible. I may go on a trip. Your service for pick up is not satisfactory. No information is given time to time. There's no call service for inquiries. I'm not satisfied by the product and service. There should be facility for calling in customer care. I tried many times but no response. How can I purchase a product which didn't satisfy me. Please solved it as soon as possible.

I had returned item (U.S. Polo Assn. Denim Co. Men Olive Green Printed Polo Collar T-shirt) on 31st May with price tag & other labels also but, kept on hold due to pricing tag missing.
I dropped a mail and contact customer care but, they did give proper solution for return item.

And I contacted customer care agent they have been telling wait 24 to 48 hours.

Please take a proper action who is the quality check person.

I bought Myntra gift cards for my company in bulk last and they were supposed to expire on 6th May but while trying to use them on the last date of expiry, Myntra website displayed that the voucher already expired a day before. I sent an email to the concerned person at Myntra a month back and there is still no response from them. Please help close the issue at the earliest

I am a frequent customer of MYNTRA with the email Srashti.[protected]@gmail.com and i have bought many many products . In last few months some sale was going on and i ordered many items . Now my myntra account was blocked for reason best known to the myntra team. And now I have approx 6000/- rs products & I want to return few products & I have the right to raise the return in 30 days but I am not able to make a return request. i have to return them.Bt i am helpless since i am not able to access my account as its locked.Plz help me in unlocking my account.

I have order the shirt on 23 May from myntra and the shirt was came damaged and I have asked the reason from them and they are dening saying they have done quality check and the employees disconnected the calls many times and without helping me I would like to take action against them and need necessary help being a customer.I need this to get this resolved bcz being a customer they are dening to help at all.

I ordered a shirt from myntra.com on 28th may and its delivery date is 03 June 2019, but still didn't received the order for order no
Myntra- Delayed Delivery for Order Number[protected]-2026003.
once i called from 03rd June on wards support team is telling me the same thing please give us 24 hours time we are looking into it.
from last 5-6 days i am listening the same thing from myntra support team.

Hi,

I had ordered few cloths from Myntra on 20th may. I got delivery of one product on 22nd May and for the remaining product I got a delivery delayed message. So I didn't follow up with Myntra till 27th May. When I called them to check the status of my products, they said it's already been delivered and shared a POD.I told them the signature is not mine and asked them to cross check with the signature of the other product that they had delivered. After speaking to multiple customer care executives they took my complain. Since then am just getting mails from the Myntra's escalation team stating that they were trying to call me on my number and I didn't answer them. It's been more than 15 days the customer care team is not able to resolve the issue. Even the delivery person who had delivered one product, he himself said that he hasn't deliver the remaining products.

I simply told them to refund my money as they are unable to deliver the products. I have purchased from other online stores with higher amount bt never faced such situation. I am afraid how these people are catering to other customer with similar problem.

My few simple questions to Mantra:

1. Do you have a proper mechanism to ensure that the product is delivered to the right person.( E.g Amazon and Flipkart share the delivery boy number on mes sage so that we can reach the delivery boy). In my case I didn't receive any message on my number and application status is also stating delay in delivery. So how can I know if they have delivered the product somewhere else.

2. Do you have any deadline to resolve customer complain. When I called your CC they said that since I have raised the concern after five days of delivery so they cannot help. If I have not received the product then how can I know if it's 5 or 7 days of delivery.

3. Your CC team sends numerous mails with apologies etc. But they are not really apologetic at all. They just ignore the mails that I sent after receiving their mails.Are they trained to do so? So that the customer will be at fault.

4. Why do you ask customer their convent time? I gave my convent time twice but no one called. Do you think people don't have any work? They will just hold their phones in hand and wait for Myntra's call.

There are numerous case pending online. I want a solution for my issue. Its my hard earned money so I can't leave it.

Please do something to improve your service or else people will stop using your Myntra app.

Regards,
Mamata