Myntra.com Complaints & Reviews

My order got lost on 15th may and it got initiated on 15th itself.. Till now i didn't got my refund. They are saying that the bank has not processed it.. They have transferred it from their end.
The bank reference no is -
74056639136913557229733
Please process it as soon as possible...
I don't have much savings with me.. Please refund it as soon as possible.

I have ordered roadster navy blue shirt from myntra with order number : 111025638169330002703 for my friend on 21st may 2019. My friend has not received the order but it was showing as delivered. I called my friend to ask how is the product.

Suprisingly he said that he has not received the order.

When he called the delivery boy he said he has delivered to wrong person. How can the delivery guy deliver to the wrong person without confirming.

I want my order back by end of the day or else refund the total amount i paid.

I even placed shoes to the same address. I would even like to cancel that order.

Worst customer service myntra has.

I am adding screenshots also.

I have not received my delivery. We have called the delivery person and he said he has delivered to the wrong person. How can you be so irresponsbile why cant you check it whether you are delivering to the correct person or not?

Either deliver my product my todat or else refund me my entire amount (The original fare without negotating the discount amount)

Myntra you are really having the worst cusyomer support

It's been one month.. I am struggling to get the order i had placed. Everytime they deliver 1 bedsheet with 1 pillow cover. Initially they told me that they will be delivering addition pillow cover which they didn't. After a week, i again called and then was informed that i myself have to place exchange request. Which i did and then again same thing got delivered. Even the courier guy denied taking back the order stating it should contain 2 pillow covers. Then
On 3 rd week again i calledthat same thing has been done again.. And i was assured that this time i will get the right product and yet the same thing happened. Customer support team is pathetic and not friendly. I have been regularly following up with them for correct delivery and after a month the response i got was that order is with 1 pillow cover only. They changed the entire request only stating that it was my mistake. Which wasn't! I have entire chat and phone call records.

My money has been lying with myntra for over a month.. And i don't have the product.

Attached is the image of modifications done on request. But remember, i get mail confirmation too regarding products i buy.. Which clearly states 2 covers

I have ordered for vans sneakers (Chambray dress blues) ordered on 21st may 2019. After recieving the product on 23rd may 2019. It us completely diffrent product. Even on the box there are diffrent product labels with diffrent price tags. I complaint to myntra. They are saying they have regustered the complaint. But nothing is happening. I have placed return request too. But the puckup guy denied to pick up as it is diffrent product as shown in picture. Below is the pics attached. What i have ordered and what i have recieved.

Myntra cheating on there consumers,
This has happened for the second time that i ordered crocs flip flops size w-6,
I have been sent with size w-9 earlier i was sent with size w-8,
This has happened for second time,
I[censored] guyz cannot control ur business partners,
Than there is no point of working on such modules,
In which guyz even don’t knw what ur partners have been asked and what they are sending to the consumers.

Total disappointment!.!.
Second time same thing happened.
Think about it the way u r fooling ur consumers.
Order id :[protected]-2111101

Order no.[protected]-5313001

Order received used product and they denied to pick this up so i am disappointed by myntra. I will go to the consumer court for that. Actually i have ordered asics black shoes of rupees 11504 and i got an shoes of different type used product in the box so i have requested myntra to pick up that and refund of amount that i have given to them now they are ignoring my mails and not replying
What to do i am embarrassed

I have ordered clothing for my husband on 11 may2019. At the time of order to place they were showing estimate delivery date as 22 may 2019. I ordered the products just because of the estimate date otherwise i won't place my order. It is important to get the product on time. The status is not updated since 11 may 2019. No way to get my status. Help!

I ordered mast and harbour shirt from myntra.com
Order no.[protected]-4958601
On dated 09 may 2019
Email: [protected]@gmail.com

I received different product shirt,
Size also different
I place return/replace order immediately after i got the product but till date no any pick up boy come to me
Everyday i got message today we will collect your parcel
But no any person come till date
Its very bad service from myntra
I have very bad experience about myntra.com

Please help me for this for replace or refund.

I ordered a skullcandy headphone on 4th may 2019 and it shows that the delivery will be in 20th may. But till today, 22nd may, I haven't received my product. Then why the hell I ordered a product so that it takes almost a month and still don't have any information. I can't even contact to myntra or the delivery guys. Such a horrible service are they providing. I can't even track my product. So I want an answer about my order. Will I get it or did I just lost my money.

This is regarding my below order :

Viari men black torino leather backpack
Placed on: 12 may 2019
Order no:[protected]-9021001 (Paid using credit card)
Incident: in[protected]

Pfa attached screenshots (It has the sms & the email conversation)

Note:

As per myntra the order has been delivered successfully. But i haven't received any package. I was at home all day long waiting for the delivery boy since the time i had got the sms (9:51 am 17 may) saying my package will arrive today. But after waiting this long at around 4:16 pm 17may i get a sms saying my package has been delivered after which in panic i called myntra customer support and spoke to 3 representatives.

A representative named muskan helped me out by sending the pdf of the signature which was done by the receiver.

This was a fraudulent signature. I am not sure who is the culprit here. It might be the delivery boy himself (Whose phone is still switched off) or could be the person who received it in spite of seeing the name & address on it. Whoever it is please track him down & fix the situation.

I have never been in this situation before with myntra.
All the other products of this order were delivered smoothly.
What happened to this one? Kindly assist me with this because this is not a small amount. We are talking about rs.7, 356 here. It's my hard earned money.

I was told that a complaint has been raised for the same and they will get back to me with a solution on 20th may 2019 but there is no major update since then. They are repeating the same thing again & again. Asking for 24 hrs more, 48 hrs more on every call without giving me any solution to this.

Possible solutions to this :

- find the person/address you guys have delivered the package to.
- find the courier guy who has delivered the package & question him
Or
- give me the refund of rs.7, 356
Or
- give me the same new backpack

Please fix this situation as soon as possible & provide a solution for it
@amar nagaram (Ceo, myntra)

I had purchased 2 earrings (Mia by tanishq) from myntra. One pair was inr 25490 and the other earring cost was inr 28, 930/-respectively. There was a return policy given by myntra. As soon i received the products, i raised a return request since i didn't like the both the products. Its been almost a month now and have been continuously calling up myntra to pick up the products and return my amount paid to them. I have been continuously calling and writing emails on the same. But myntra has been making some kind of excuses and till now haven't picked up the products. It has almost been a month and the amount of approx. Inr 54, 420/- is lying with myntra. It is a deficiency on their part that they have failed to pick up the products and not even returning my money. I have been through lots of mental harassment for the last one month as this is a huge amount and i doubt that they will be returning my money. I have been continuously chasing them through emails and phone calls but of no use. They are just fooling me and asking me to wait for 48 hours every time i chase them. This has been ongoing for a month. I am really harassed and now concerned on the money i spent on these products. Myntra has been very unprofessional and has been fooling customers on the return and refund. I also firmly believe both myntra and tanishq are hands in glove and both are playing fraudulently. I sincerely request you take this on urgent basis and help me in getting my refund as i have waited for the long and since its a huge amount and request you to penalize myntra for the harassment, if it is within your power.

I had ordered a black leather shoe from myntra (Lc2159 black) on 6th may, 2019 (Order no:[protected]-6171403). The shoe that was delivered to me was a wrong product and instead of lc2159 black they sent me something else lc 2335 tan. I had immediately launched a return request on 13th and it got approved and was scheduled for a pick up on 14th. But on 14th when the pick up boy came he denied to pick it up saying the product is different, strange, i said him that the product will be different as you have delivered me a wrong product. If you deliver me a wrong product you can't expect to take back what originally i had ordered, so he replied there is no mention of that by myntra executive or customer care. I immediately talked to the customer support, they assured me they will pick it up within a few days. After 1 day on 15th of may, 2019 i got a sms and a e-mail saying it will be picked up within 5 days, but since then almost 7 days has passed and no one from myntra has come for a pick up. On contacting their customer care they made me to wait for almost 10 to 15 mins and then give a new date for pick up again, they said now it will be picked up within 7 days. I asked why the ick up date being postponed again and again? Why the product was not picked up as scheduled? Why it was denied twice even after approval? Why i am waiting for almost 15 days for a return? I got no reply. And their customer care kept on repeating the same thing again and again. My question is why did you sent me a wrong product? And i[censored] hv sent so then why are u not taking it back and refunding my money as approved by you? And why are you postponing the pick up by putting dates after dates? I had requested a call back by myntra on this too, they show that they will call back within 2 to 3 mins but it has been 2 to 3 hours but no one has called back till now. So are you people playing some prank on your customer? By sending the wrong product, getting it approved for pick up, then by not picking it up, and giving dates after dates again. The screenshots attached here explains everything. Myntra promises easy return if requested by the customer, but now everyone should know how they harass their customer for a pick up. They talk so big on tv commercials and now see this is the reality.

I placed an order on myntra app of samsung unisex pink active wireless earphone on 17 may 2019 and for which i made the payment of 3126 by my credit card. The package got delivered next day on 18th may 2019, but when i opened it i was shocked to see that the product was missing inside, i received an empty box of earphones. I directly made a call to myntra support and informed them about the incident within 10 minutes, i got their revert on 22 may 2019, declining my claim. This is my worst experience with myntra, i'm a regular user of myntra since last 3 years still i got no proper response from their end. The details of the order is given below, please help me in this case as support is not ready to respond.
Order no.:[protected]-0076701
Mobile number: [protected]
Email id: [protected]@gmail.com
Shikhar agarwal

I ordered a pair of Puma man navy stance sport sandals for ₹1946 on dated 24 april 2019. Order no. is[protected]-3558303. Bar code no.[protected].
But I got the cheaper product of some other company. I tried to return the product the delivery man considered it as product mismatch. Further I tried to send Bar code on myntra's mail-id but it couldn't be delivered due to recipients mail inbox full.
Kindly return my money.

Since yesterday we were trying to login in our account but it failed. We made complaint. They told us to update app and try forgot password. By that time my cart was showing with my myntra insider elite member account. But thereafter suddenly we got email of my account suspended. We immediately contacted customers care, maahima was speaking, she told she don't have any information. I asked her to talk to senior management. First she told me to hold, then she told to wait for 24 hours. Then they ask for proof of add money. We gave that also. Now they say wait for another 72 hours. What we have to do.

This is with reference to my order #[protected]-3925103. I had ordered a three-piece suit (Waist coat, blazer and trousers) from myntra.com worth rs. 8064 on 10th april, 2019. The suit was not a good fit, so i opted for exchange and replacement for a larger size. The delivery man took the order and gave the exchange at the same time. However, when we checked the replacement, we found out that it was incomplete. It only had the blazer (Waist coat and trouser were missing). I applied for return and replacement of this incomplete order right at the moment. The delivery guy who came for the pick up next day denied to take the item saying that it was incomplete and asked us to contact myntra customer care. On speaking with the customer care, they acknowledged our request and reopened our pickup request. The delivery guy came to our house and picked up the incomplete order. However, for several days, the myntra app showed “pickup failed” status. We then got a call from the delivery agency saying that the incomplete order which they had picked up has not been accepted by myntra and it will be returned back to us. However, we refused to accept this incomplete order.in the meantime, myntra also deactivated my account without any prior warning as a result of which i was unable to track the order or take any further action. After some days, i got a call from myntra saying that that the incomplete order had “failed to meet quality standards” which myntra cannot accept and we must accept this incomplete and faulty order or they will close the case as "resolved”. We said that this is not acceptable to us, but myntra said that this is their final resolution and they will neither be able to refund us the amount nor give us the complete order which i paid for. As of now, we have not heard from myntra and not even received the incomplete order. I sense there is some kind of foul play by the myntra operations team and want this case to be duly investigated.

Exchange order no.[protected]-0915203
Date of delivery. 17th april, 2019

I have returned the 3 products (2 t shirts and 1 jeans) that i have bought in myntra.com but i have got only refund for one t shirt. I was in need of money but they didn't gave my refund money for which i have to suffer mental tension. I have bought nearly 10, 000/-rs dresses from myntra.com online shopping yet they troubled me a lot. I kindly request you to take action on the company for the suffer i faced because of them.

I ordered a dress brand name is westclo, it was a dress with belt.. But yesterday 20/5/19 i received this product without belt, so then after i immediately wrote a return request... And the reason was... (Product received but not attached belt), myntra delivery boy came & told me that this product is not acceptable because... His return option wasn't mentioned in his mobile... When i called customer service they hold my call kept me waiting for a long time & ask lot of questions... I said, that the product is unused, and everything is fine only belt was not received... But he continuously asked me same question... Tremendous customer executive... At last i told him that... I don't want any money return, please return the product... Because they were making harrassed me for returning the money very worst customer service... This is my last shopping with myntra... I liked myntra but not now after this worst experience...

Ordered 2 footwear on 14may 2019. Was to be delivered by 19th may. Customer support says they do not have escalation matrix to escalate. I will have to wait for another 3 days from today to get the product. Cannot refund my money until products are delivered, i must cancel it in app, return the product and wait for 7 working days after return. So basically almost ₹2300 is gone.