Myntra.com Complaints & Reviews

They delivered a product with missing price tag. On phone call the accepted their mistake and ensured that the pick up will be done soon. After a month of following up they sent me an email saying that the request has been declined. When I enquired on the phone they refused to share any more detail and refused to further escalate the issue. This is such a scary situation for customers as we are left with no choice at all. They can keep delivering products with faulty price tag and then can refuse to pick up and hence provide refund. I have asked them to submit proof of this investigation... The only reply I received, multiple times was I have given you all the information. I can't help you. Thank you for calling Myntra. I hope that guy dies soon!

I order for 2708rs from myntra and then my amount from hdfc bank got debited but my order is not processed. now i called them and they are saying no transaction is made yet, they did not received any amount. i have the msg which HDFC bank send me of deduction with me, they transfer 2708 to them. Time is also mentioned, I didn't expect this kind of thing from myntra. This made a very bad experience for me for shopping from myntra.

My order No:[protected]-6408601, Total order value : Rs 2059/-which i have placed on 3rd June 2019. it is already crossed the delivery date 9th june 2019. when ever i call them for update, they say 72 hours and it is almost 4 times i have filed complaint, still no action has taken and response is very bad.
As per company they don't have policy of returning before delivery, so if they don't deliver, they can keep the money is it so.?
my value of amount can be smaller, but it is still fraud activity only. if they fail or unable to deliver, they should return the money back.
they are not connecting to any superior to discuss or escalate this. they is very bad for the company growth.

Hi team,

I placed order from Myntra when I am trying to return product I am not able to becouse my Myntra account is blocked by Myntra saying I am raising multiple return request from my account. As I know Myntra has no question ask policy for return than why my account is blocked??
And I also have to raise return for some of product which were kept forcefully at my office reception by courier guy saying my order is prepaid order and they can not take them back if I wish to return them I can raise return request for after I receive product but now I am not able to raise return for any of the product.

Kindly raise return request for my product.
Here I am sharing order detail for the product I wish to raise return request.
Promod order number[protected]-6436003
All about you full sleev[protected]-8912901
White top[protected]-891290

Return has already been initiated for this this product HRX return id- [protected]

Kindly arrange pic up for the same.

I placed an order on october 26th 2018 which amounted to 3833 on myntra. And i had to refund it due to some reasons eventhough i got the refund on time Myntra recently debited the same amount from my account without my knowldge and permission. When i checked with the bank regarding these i came to know that it was debited from myntra claiming that ewhen they processed the refund they bymistakely did it twice and took back the money on 10.06.2019

The product (joggers) was due for delivery on 12th June. It has reached the warehouse on 4th June and since then no progress. I have called customer care since 12th of june and i have been asked to wait for 72+48+48 hours saying case manager will give a call on registered number . I have not received any response nor is myntra willing to initiate a refund.

Being a loyal customer of myntra, I am harassed by this behaviour as I have travelled overseas and it is not possible for me to follow up every day.

I Have Ordered 3 t Shirts on 02 jun and the details are below.
1. Order No.[protected]-0916703 and delivery date is 09 jun 2019
2. Order No.[protected]-3167503 and delivery date is on 11 jun 209.
3. Order No.[protected]-7797201 and delivery date is on 13 jun 209.
i have a call to call center and raised the complaint for 3 times still i have not received my Product.

i am fade up with Myntra. the worst service ever i have seen.

Hi,
I ordered three t-shirts from Myntra on 7th June’19 and the delivery date was 13th June’19. I did not receive the order till date i.e. 20th June’19 and the order was prepaid. Every time I called customer care they gave me TAT. First 72 hrs TAT then 24 hrs TAT, even after consulting with their Supervisor she gave me 72 HRS TAT. It sucked because you get another TAT and they don’t have any resolution/information/ update on the Complaint that you have raised (Complaint No. 1N[protected]. Along with that no way to cancel the order until you have received the items. It’s been more than a week and still you have to wait.
Worst delivery logistics and worst case resolution rate. They don’t have any way to cancel the order and refund the amount. Even on their website or app even their customer service don’t have any option to cancel.
So please anyone purchasing items from Myntra BEWARE of their USER UNFRIENDLY SERVICES.

Thank you

Hi

I ordered a Blue Vero Moda dress from Myntra for XL size and received Pink dress from ONLY brand. But when I complained for the exchange of the product then there was an option for the reason of exchange and there I filled wrong product received. I filed this exchange request on 4th of June and till now the product is not exchanged. Everyday the delivery person comes and ask for exchange and whenever I show the wrong product they deny for the exchange. These exchange iterations have been done approximately 10 times when delivery person comes and deny for the exchange. I have also raised complaint two times by attaching the pictures of the wrong product on the Myntra customer care number via email but is not resolved till now. I'mm really fed up of these iterations and I'm not getting any solution.

I want my actual ordered product with
ORDER NO:[protected]-7371401

Photos of the wrong product and screenshot of my actual order is attached.

Please resolve this asap.

I have placed my order on jun1 and expected delivery date provided is Jun 9. Today day is June 20 yet I haven’t received that order.when I requested they say only option we can cancel the order when the delivery person comes.

They say there is no other option of cancelling, we need to wait and keep waiting for the delivery person just to come till door step

I have purchased a dress of Rs 2200 because of size issue I wanted to return this but your Customer care said as I have earned some points I am not able to return .It's very pathetic excuses which you have made .I am ready to pay extra to return or to cancel those points as it is waste for me .Not happy with the services .not going to shop anymore after this also will suggest everyone in my circle not to purchase from this app.

I Purchased these shoes from mantra bad when I purchased the shoes the had the option to get the product retired and exchanged with in the time period of 30 days and when I am testing to return the product I have been told that because I reesemed some points I would not be vale to return the shoes and when I. Baking to take back the points as i dont wants it they are refusing for the same. Kindly help with the matter.

Regards
Pawan K Anthony
[protected]

I had made a purchase of 4 products in myntra app on 29-May-2018 and delivery was done for 3 of the products. The 4'th product was to be delivered on 9'th but has not been delivered till date (19-June). I had preferred a complaint with their customer service on 13-June and they had recommended they will need 72 hours. Subsequent to 72 hours, I reached out to them again and they indicated that they need 24 more hours, so even that I obliged, and then reached out to them again on 18'th of june and still they dont have a track of the package. I again reached out to them on 19'th and they indicated they wanted 24 more hours to track and trace. Seems like their entire Supply chain mechanism from track and track is totally broken down or their folks dont make any updates on the system and no one has a clue or no one is bothered. I dont know if i will receive my package but i intend to let the delivery guy know that i will not need the package "incase they detect where the package is". Atrocious customer service.

I haven't recieved my refund of Rs.851 which should be credited to my account till 4th june 2019, as i returned the product 25 days ago and cancelled my exchange order. According to Mytyra policy refund should be transferred between 7-10 days. And when i contacted Mynyra customer care they gave me this refrence no.[protected] and told me to contact my bank support team and complaint on the basis of above refrence no. But my bank is unable to track any transaction as the Refrence no.provided to me is incorrect. And when i contacted myntra customer care again they repeatedly sending same refrence no. and telling me to contact my bank support and saying that they can't help in this issue. And thats how they treat their valuable customers and its has caused me a lot of trouble as regularly i have to talk to customer care for my refund and in return they don't do anything to solve my issue.I want my money back as soon as possible but myntra customer support is not helping in this. My order no. is[protected]-6714201.

Myntra hasn't refunded back my money for returns for the order no mentioned below, and have rec'd complaint no below, this all amounts to about 15000 rs. IN[protected]

Order no and amounts

110930184804280365003 [protected] "74332749133913211527296 Rs.143.81
2 110930184804280365003 [protected] "74332749133913211546809 Rs.405.80
3 110930184804280365003 [protected] "74332749133913207616103 Rs.143.81
4 110930184804280365003 [protected] "74332749135913401534829 Rs.405.80
5 110912987467616305801 10.05.2019 "74332749130912963750588 Rs.1400.95
6 110912987467616305801 13.05.2019 "74332749131913083436347 Rs.1003.38
7 110901493739600862601 [protected] "74332749130912963244673 Rs.856.00
8 110901493739600862601 [protected] "74332749130912964732460 Rs.844.00
9 110901493739600862601 [protected] "74332749130912963451666 Rs.1049.00
10 110901493739600862601 [protected] "74332749131913015057765 Rs.708.00
11 110901493739600862601 [protected] "74332749131913081428197 Rs.1932.00
12 110901493739600862601 [protected] "74332749135913469458499 Rs.519.00
13 110901493739600862601 [protected] "74332749135913471646677 Rs.825.00
14 110901493739600862601 [protected] "74332749135913499058947 Rs.417.00
15 110901493739600862601 [protected] "74332749135913400522627 Rs.1175.00
16 110901493739600862601 [protected] "74332749135913472751641 Rs.778.00
17 110901493739600862601 [protected] "[protected] Rs.534.00
18 110901493739600862601 [protected] "[protected] Rs.1562.00
19 110901493739600862601 [protected] "[protected] Rs.719.00
20 110901493739600862601 [protected] "[protected] Rs.524.00
21 110901493739600862601 [protected] "[protected] Rs.459.00
22 110901493739600862601 [protected] "[protected] Rs.657.00
23 110893738873063794501 [protected] "[protected] Rs.463.00
24 110893738873063794501 [protected] "[protected] Rs.535.26
25 110893738873063794501 [protected] "[protected] Rs.749.00
26 110893738873063794501 [protected] "[protected] Rs.681.00
27 110893738873063794501 [protected] "[protected] Rs.414.60
28 110893738873063794501 [protected] "[protected] Rs.1200.00
29 110893738873063794501 [protected] "[protected] Rs.629.00
30 110893738873063794501 [protected] "[protected] Rs.441.95
31 110893738873063794501 [protected] "[protected] Rs.807.00
32 110893738873063794501 [protected] "[protected] Rs.407.95

So I bought a BEEVEE black cargo pant of Rs. 844 on 12/05/2019 on try and buy and returned it on the same day as the product colour was different. Myntra told that they initiated the refund on 15/05/2019 and it has been more than one month, it has not been credited into my account. On enquiring about the refund they told to send them all my bank details with the bank statement. I mailed them everything and they told me to get in touch with my bank and provided me with a reference no. and a link to raise a dispute. I raised a dispute against my bank, the bank responded that they haven't received the money.

The order no. is - 110952065832711817801

The customer care at myntra is really bad. Everytime I call them to ask about my refund I get the same reply from them.
I have also attached the screenshots of the response by myntra and my bank.

I ordered two products from Myntra on 01/06/19. The first product was to be delivered on 06/06/19 and the second product was to be delivered on the 09/06/19. But products have not been delivered till date (18/0619). I have complained to Myntra on 4 times and I always get the same response, that we're working on it and we'll take a complaint regarding this. I even asked for a cancellation request and refund, to which they said that the package in on route and cannot be cancelled and that I should refuse to accept the product when it's delivered. I have prepaid for these orders, so why shouldn't I get my money back, the fault here is with Myntra and it's logistics team, why should a customer have to pay for it with their time and money. Please help resolve this. Thank you.

I was supposed to get my order delivered by 6th june but havent got it yet. Myntra has not even shipped the order. I have made complaints everday since 7th june but they always want 24 hours to respond and never respond the other day. Not even are they cancelling my order so that i get my refund. This is customer harassment and cheating. I want this order cancelled today itself so that i get my refund.
its truly bad experience for me if the order will not cancel or not provide me within 24 hours. then it will be my last purchase from this site and i will finally file complain on consumer forum of GOVERNMENT OF INDIA.
i have also recommend my blogger to upload this whole issue on his site so that each and every person come to know about the reality of these type of companies.
Order id is attached.

So I bought a BEEVEE black cargo pant of Rs. 844 on 12/05/2019 on try and buy and returned it on they same day as the product colour was different. Myntra told that they initiated the refund on 15/05/2019 and it has been more than one month, it has not been credited into my account. On enquiring about the refund they told to send them all my bank details with the bank statement. I mailed them everything and they told me to get in touch with my bank and provided me with a reference no. and a link to raise a dispute. I raised a dispute against my bank, the bank responded that they haven't received the money.

The order no. is - 110952065832711817801

The customer care at myntra is really bad. Everytime I call them to ask about my refund I get the same reply from them.
I have also attached the screenshots of the response by myntra and my bank.

Dear Sir,
I have placed a product on 29th may2019, 3rd june i received the product and it was not satisfactory so placed a return request, on 4th june delivery agent came and said some price tag not available so he refused to take the parcel, immediately i called up customer service and reported the issue, they ask me to wait for 7 working days, on 10th june i received email to send the product pics, which i did and on 12th june they called and said this particular product wont have price tag it was their mistake so they said to wait for 48 hours, since then they are asking me to wait but no resolution given nor the product was taken back and refunded my amount, every time they are saying to wait for 24-48 hours, my money is blocked and time wasted and mental tension i need justice on this and my amount to be refunded.