Myntra.com Complaints & Reviews

I placed an order on myntra app of samsung unisex pink active wireless earphone on 17 may 2019 and for which i made the payment of 3126 by my credit card. The package got delivered next day on 18th may 2019, but when i opened it i was shocked to see that the product was missing inside, i received an empty box of earphones. I directly made a call to myntra support and informed them about the incident within 10 minutes, i got their revert on 22 may 2019, declining my claim. This is my worst experience with myntra, i'm a regular user of myntra since last 3 years still i got no proper response from their end. The details of the order is given below, please help me in this case as support is not ready to respond.
Order no.:[protected]-0076701
Mobile number: [protected]
Email id: [protected]@gmail.com
Shikhar agarwal

I ordered a pair of Puma man navy stance sport sandals for ₹1946 on dated 24 april 2019. Order no. is[protected]-3558303. Bar code no.[protected].
But I got the cheaper product of some other company. I tried to return the product the delivery man considered it as product mismatch. Further I tried to send Bar code on myntra's mail-id but it couldn't be delivered due to recipients mail inbox full.
Kindly return my money.

Since yesterday we were trying to login in our account but it failed. We made complaint. They told us to update app and try forgot password. By that time my cart was showing with my myntra insider elite member account. But thereafter suddenly we got email of my account suspended. We immediately contacted customers care, maahima was speaking, she told she don't have any information. I asked her to talk to senior management. First she told me to hold, then she told to wait for 24 hours. Then they ask for proof of add money. We gave that also. Now they say wait for another 72 hours. What we have to do.

This is with reference to my order #[protected]-3925103. I had ordered a three-piece suit (Waist coat, blazer and trousers) from myntra.com worth rs. 8064 on 10th april, 2019. The suit was not a good fit, so i opted for exchange and replacement for a larger size. The delivery man took the order and gave the exchange at the same time. However, when we checked the replacement, we found out that it was incomplete. It only had the blazer (Waist coat and trouser were missing). I applied for return and replacement of this incomplete order right at the moment. The delivery guy who came for the pick up next day denied to take the item saying that it was incomplete and asked us to contact myntra customer care. On speaking with the customer care, they acknowledged our request and reopened our pickup request. The delivery guy came to our house and picked up the incomplete order. However, for several days, the myntra app showed “pickup failed” status. We then got a call from the delivery agency saying that the incomplete order which they had picked up has not been accepted by myntra and it will be returned back to us. However, we refused to accept this incomplete order.in the meantime, myntra also deactivated my account without any prior warning as a result of which i was unable to track the order or take any further action. After some days, i got a call from myntra saying that that the incomplete order had “failed to meet quality standards” which myntra cannot accept and we must accept this incomplete and faulty order or they will close the case as "resolved”. We said that this is not acceptable to us, but myntra said that this is their final resolution and they will neither be able to refund us the amount nor give us the complete order which i paid for. As of now, we have not heard from myntra and not even received the incomplete order. I sense there is some kind of foul play by the myntra operations team and want this case to be duly investigated.

Exchange order no.[protected]-0915203
Date of delivery. 17th april, 2019

I have returned the 3 products (2 t shirts and 1 jeans) that i have bought in myntra.com but i have got only refund for one t shirt. I was in need of money but they didn't gave my refund money for which i have to suffer mental tension. I have bought nearly 10, 000/-rs dresses from myntra.com online shopping yet they troubled me a lot. I kindly request you to take action on the company for the suffer i faced because of them.

I ordered a dress brand name is westclo, it was a dress with belt.. But yesterday 20/5/19 i received this product without belt, so then after i immediately wrote a return request... And the reason was... (Product received but not attached belt), myntra delivery boy came & told me that this product is not acceptable because... His return option wasn't mentioned in his mobile... When i called customer service they hold my call kept me waiting for a long time & ask lot of questions... I said, that the product is unused, and everything is fine only belt was not received... But he continuously asked me same question... Tremendous customer executive... At last i told him that... I don't want any money return, please return the product... Because they were making harrassed me for returning the money very worst customer service... This is my last shopping with myntra... I liked myntra but not now after this worst experience...

Ordered 2 footwear on 14may 2019. Was to be delivered by 19th may. Customer support says they do not have escalation matrix to escalate. I will have to wait for another 3 days from today to get the product. Cannot refund my money until products are delivered, i must cancel it in app, return the product and wait for 7 working days after return. So basically almost ₹2300 is gone.

The courier boy came to pickup my product and he took the product away with him but in the evening i got the update that ur pickup has not been done .. so i called the courier boy then he told me that we have not updated the pickup because the pickup location is different from delivery location which is totally absurd.. few minutes later i was not able to login and a error message was being displayed on the screen that ur id has been locked ...
Now my 20000 rupees is pending with myntra and i want my refund as soon as possible
I haven't done anything wrong returned the same original product still they locked the id.. all i wnat is my refund as soon as possible

I had been a regular customer of myntra since 5 years almost. Recently i had ordered a t-shirt on cod. The price was as shown 849- “total”
The package betrays 998/-.
As i received the package, i called the customer care, the first woman dropped the call on my face, subtly a bizzare behaviour, if am not wrong. Then again i requested a call back, that lady told me about the shipping charges, she was polite though.
But why isn’t it showing on the app.
Why did i have to pay more than what i was asked for if the app is showing just 849/-.

The order id[protected]-6320901 contaning one libas green & yellow embroidered empire a-line kurti and one shree black solid tunic has delivery date 22nd may 2019.

The order id[protected]-9380301 for one tulsattva
Women off-white wide leg solid palazzos and one ruhaans
Navy blue striped tunic has delivery date 24th may 2019.

Since i will be out of town from 22nd may, kindly deliver the items on 21st may if possible

It’s been more than 10 days but my refund payment is not reflecting in my bank account and i have contacted to my bank account too. But my refund payment is not there.
My name is anshul
And i ordered two items
One is roadster top
Another one is roadster jeans
Both are returned and pick up date was on 10 may 2019
Still it’s been 10 days
Refund payment is not reflecting in my account.

I had placed an order magenta alba capri but instead i received the same in red colour against order id[protected]-2385301. Upon receipt of the same i had placed a return request on the grounds that wrong product has been delivered.

The return order was picked up by the courier guy after checking of the product and bar code and the same was informed to him also that i have ordered red magenta colour but the same was delivered in red that's why i am returning this order. He duly picked up the same on 29th april, 2019.
After few days i got an email that my return order has been put on hold for some reasons. Upon calling the customer care team it was informed to me that the order was put on hold on the grounds that the customer has not returned the actual product i. E. The capri in magenta colour.

This is logical application of mind that the product which i have not received, how can i return that particular product. How can they expect me to return the capri in magenta colour which was never delivered to me.

At that time, the customer care team assured me that the complaint has been lodged against refund and the same will be resolved in 03 days. Post that i had not received even a single e-mail, call from customer care on my issue.

I had called several time on 9th may, 15th may, 17th may & 20th may and everytime it is being told that within 24 hours the issue will be resolved. Not even a single customer care official has bothered to call me on my issue. Today also i called and the same response was given that issue is under escalation and the same will be resolved within next 03 days.

Myntra is literally harassing its customers for illogical reasons. Along with the refund on my order i want a compensation on mental harassment. The customer care team is highly irresponsible and they don’t bother at all to keep the customer posted on the issues.

Respected sir/mam,
I am moving to canada and having my flight on 24th of may 2019
But i have ordered the product and it's showing something around 26 may 2019.
If possible can you please courier the parcel asap, any extra charges will be paid by us. If done it will be damn awesome taking out the products with us one last time.
So please kindly help me out.
Any extra fast delivery charges will be paid by us.
It's a humble request

Order no:[protected]-6433803
Thank you,
Diksha

Hi, i placed a return request and the product was picked up on 17th may. Return item for mytri women red embroidered straight kurta (Return no. : [protected]).
It's beyond 3 days now and i have not yet received the refund. According to your refund policy the money takes just a day to get credited in the myntra account, however the same is yet not reflecting. I also raised this concern to your myntra executive who promised me quick actions and a return mail on the same. But i am yet to receive the email as well as the refund amount. I'm a regular myntra user, however this incident has left me very disappointed.

Hi team
I am Priya Kaushik. I have generated a Flipkart coupon against insider points .it wouldn’t receive on my email. I raised a complaint on 16 may against this problem they give timeline 18 th may but still I didn’t receive it. Still they are asking for next 24 hours. I am waiting for last 3 day to order a product from Flipkart it’s humiliated.Please do it on priority.
Thanks n regards
Priya Kaushik

I have placed a return request from myntra and I have received a message from myntra as below:

Hi, we were unable to pick up your item SCORPIUS Women Navy Blue Printed Maxi Top (Return No. : [protected]) on 19 May 2019 between 09:00 AM - 07:00 PM since you requested for a reschedule. We will come again and pick up. Click to give feedback: http://mynt.to/y5d895840am

This is not true I have placed return request to make sure that this product needs to be picked today without even contacting me how can myntra send me this message.

To very the same I called myntra executive and his behavior was rude. Worst experience with myntra

I've ordered a kurta on myntra (Order no.[protected]-4923001) and it was delivered on time, but i have found a tear at the back side bottom as you can see in the picture attached. The product is unused and unwashed and i have the tags intact, but l have thrown the package in which it got delivered. So, after placing an exchange request (Order no.[protected]-2761203), the product was not exchanged. I have called their consumer support and hope you will consider this problem and exchange the damaged product or refund the money as soon as possible.

I ordered 3 items from myntra.com on 7th may, 2019. The package was delivered on 13th may. However, it had only two items in it. I contacted on myntra's chat on 15th in the evening and had no resolutions offered since their server was down all the bloody time. So, i decided to call on the saturday of that week, which is 18th of may, 2019 and all the customer care had to say was that i had to contact within 48 hours. #, they should disable the option to call or chat after 48 hours if they are not willing to entertain your complaint. Also, it's nowhere written that they cannot do anything after 48 hours. Irresponsible and pathetic.

I ordered shoetopia sandles which appeared to be used, without any tags and in a torn box held by elastic. Upon returning it for the same reason they reshipped it to me again saying that it did not meet their quality standards. Even after talking to the executives and sending them all the photos they wanted, there was no resolution and i was told that the product was shipped properly and perhaps i might have done something.

I got message early morning specifying that delivery will be attempted today, and later in noon got a message saying myntra was unable to deliver. I called up the on the number mentioned in the message of delivery agent and he says no such delivery was scheduled for him for today.
Called up myntra care and they say it was declined from customer end. How is this possible if the delivery guy does not have it scheduled at the first place?br...