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Naaptol Online Shopping Complaints & Reviews

www.naaptol.com

3.2

Updated: Sep 6, 2026

Complaints 2342

Resolved

1473

Unresolved

869

Good! Naaptol Online Shopping values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Naaptol Online Shopping step up their efforts to fully resolve all complaints 👍

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Naaptol Online Shopping reviews & complaints page 8

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Address: I don't Know Address

I got a Post From Naaptol in Post one Letter And Scratch Card are There In The Letter WhatsApp Number And Calling Number I Called to Number They Talked To me They Said To Me Send The Letter And Scratch Card & Aadhar Card Photo For WhatsApp Number .. I send To Them And again They Asked Me too Send Bank A/c Detail's Again I sent They Said To First Pay 1% ... it is Fake Are Not ... Naaptol Answer For This ...
Thank You

Jan 17, 2025

Complaint marked as Resolved

Naaptol Online Shopping customer support has been notified about the posted complaint.

Verified Support

Dec 21, 2021

Naaptol Online Shopping Customer Care's response Dear Customer,

We would like to inform you that the documents i.e. letter and scratch card coupon received by you are completely fake and no such prize distribution has being organised by Naaptol Company.

That these documents are sent to you by people who are pretending to be from Naaptol Company and using its good will to lure people into depositing hefty amount of money in their bank accounts.

It is kindly requested do not provide any kind of financial or personal details to these fraudsters or give them any kind of money because it may lead to heavy financial loss to you.

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Address: Itukulapahad 6-75 ,shaligouraram, suryapet, Telangana

I received a latter from the post office in this latter having a one scratch card I clearly scratch you have won 750000 and contains a one digit code I am calling to helpline number that officer verify this code and you won 750000 but Dear customer, Mr. REPANI RAVI is creadited on[protected] with Rs.7, 50, 000/- is transfer successfully but due to SERVICE TAXE reason your transaction is on HOLD please pay the SERVICE TAXE charges 1% Rs.7, 500/- and realesed your amount automatically to your account within 15 minutes please pay immediately Thanks & Regarding. This is true or fraud suggest me.plz help me immediately

Jan 17, 2025

Complaint marked as Resolved

Naaptol Online Shopping customer support has been notified about the posted complaint.

Verified Support

Dec 13, 2021

Naaptol Online Shopping Customer Care's response Dear Customer,

We would like to inform you that the documents i.e. letter and scratch card coupon received by you are completely fake and no such prize distribution has being organised by Naaptol Company.

That these documents are sent to you by people who are pretending to be from Naaptol Company and using its good will to lure people into depositing hefty amount of money in their bank accounts.

It is kindly requested do not provide any kind of financial or personal details to these fraudsters or give them any kind of money because it may lead to heavy financial loss to you.
[protected]@Naaptol

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You can see the other hand

Jan 14, 2025

Complaint marked as Resolved

Naaptol Online Shopping customer support has been notified about the posted complaint.

Verified Support

Dec 09, 2021

Naaptol Online Shopping Customer Care's response Hi,
Apologies from Naaptol!
Request you to kindly share order id and your register contact details at backoffice.[protected]@naaptol.com so that we can retrieve your details and respond to your query.
[protected]@Naaptol

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Address: Mumbai I think

I have purchased two mosquito killers on1st Dec 2021 it worked for only one day. Next day onwards not working. I am being cheated by this product. I don't know where to complain and return the products.

Jan 10, 2025

Complaint marked as Resolved

Naaptol Online Shopping customer support has been notified about the posted complaint.

Verified Support

Dec 07, 2021

Naaptol Online Shopping Customer Care's response Hi,
Apologies from Naaptol!
Request you to kindly share order id and your register contact details at backoffice.[protected]@naaptol.com so that we can retrieve your details and respond to your query.
[protected]@Naaptol

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Address: Ground floor,179,gali no.18.pratap nagar.,Mayur vihar,phase- l,Delhi, east Delhi Delhi 110091

I can purchase a body fitness belt in Rs 600.The belt is too small and I can return itIt is also defactive.It can return andand get me my money.

Jan 17, 2025

Complaint marked as Resolved

Naaptol Online Shopping customer support has been notified about the posted complaint.

Verified Support

Dec 01, 2021

Naaptol Online Shopping Customer Care's response Hi,
Apologies from Naaptol!
Request you to kindly share order id and your register contact details at backoffice.[protected]@naaptol.com so that we can retrieve your details and respond to your query.
[protected]@Naaptol

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Any customer your typing 24 hours available

Jan 1, 2022

Complaint marked as Resolved

Naaptol Online Shopping customer support has been notified about the posted complaint.

Verified Support

Nov 28, 2021

Naaptol Online Shopping Customer Care's response Hi,
Apologies from Naaptol!
Request you to kindly share order id and your register contact details at backoffice.[protected]@naaptol.com so that we can retrieve your details and respond to your query.
[protected]@Naaptol

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They issuing festival offer for claiming cash prize and messaging gst/ tds for claiming not deducting prize amount send prize amount to 30 minitus . they give another account number give for taxpayment . cheating activities . mobile numbers are forwarding number to others in local parties.
they call [protected]

Dec 28, 2021

Complaint marked as Resolved

Naaptol Online Shopping customer support has been notified about the posted complaint.

Verified Support

Nov 27, 2021

Naaptol Online Shopping Customer Care's response Dear Customer,

We would like to inform you that the documents i.e. letter and scratch card coupon received by you are completely fake and no such prize distribution has being organised by Naaptol Company.

That these documents are sent to you by people who are pretending to be from Naaptol Company and using its good will to lure people into depositing hefty amount of money in their bank accounts.

It is kindly requested do not provide any kind of financial or personal details to these fraudsters or give them any kind of money because it may lead to heavy financial loss to you.
[protected]@Naaptol

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Address: India

My product is not deliver please my refund your money

Dec 28, 2021

Complaint marked as Resolved

Naaptol Online Shopping customer support has been notified about the posted complaint.

Verified Support

Nov 27, 2021

Naaptol Online Shopping Customer Care's response Hi,
Apologies from Naaptol!
Request you to kindly share order id and your register contact details at backoffice.[protected]@naaptol.com so that we can retrieve your details and respond to your query.
[protected]@Naaptol

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Kindly take prompt measure as these fraud letters are using naaptol company name to cheat people.

Jan 19, 2025

Complaint marked as Resolved

Naaptol Online Shopping customer support has been notified about the posted complaint.

Verified Support

Nov 27, 2021

Naaptol Online Shopping Customer Care's response Dear Customer,

We would like to inform you that the documents i.e. letter and scratch card coupon received by you are completely fake and no such prize distribution has being organised by Naaptol Company.

That these documents are sent to you by people who are pretending to be from Naaptol Company and using its good will to lure people into depositing hefty amount of money in their bank accounts.

It is kindly requested do not provide any kind of financial or personal details to these fraudsters or give them any kind of money because it may lead to heavy financial loss to you.
[protected]@Naaptol

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Address: Vikas Royal Arcade, Saint Nagar, Pitham Pura, Delhi 110034

I have received letter & scratch card by speed post on 23.11.21 and whatsup call and chat from Mr. Sanjeev Kumar - [protected] ( The same no. reflected in naaptol web site also ) as Rep. of Prize Dept. of Naaptol and inform me to claim 12.50 Lac prize i have to pay TDS of 6250/- and GST 25000/- on payment in NAAPTOL PVT LTD Bank A/c. No. [protected] / IFSC - SBIN0018479 i will get prize amount in 10 minutes in my bank a/c., on payment of above amount and sent screen shot he ask more 50000/- as Income Tax which i inform him that i will pay govt. tax once amount deposit in my account but he refuse and ask to pay in advance which denied by me and inform him to refund me TDS & GST payment which done by me.

Request to take up matter with suitable authorities.

Regards.
Alpesh
Cell : +91 [protected]
Email :[protected]@gmail.com

Dec 29, 2021

Complaint marked as Resolved

Naaptol Online Shopping customer support has been notified about the posted complaint.

Verified Support

Nov 27, 2021

Naaptol Online Shopping Customer Care's response Hi,
The documents (letter and scratch card) received by you are completely fake and no such prize distribution has being organized by Naaptol Company for its customers.

It is strictly advised to you do not deposit any kind of money in the fraudsters account or do not provide them with any of your personal or financial details.
[protected]@Naaptol

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Address: VSR LAYOUT UDAYANAGAR

Even I got a post and a scratch card from naaptol +admonz saying I have won a car worth rs 8, 80, 000/- and asking for account details linked with aadhar and pan card I just want to know is it fake or it surely came from naaptol company

Jan 17, 2025

Complaint marked as Resolved

Naaptol Online Shopping customer support has been notified about the posted complaint.

Verified Support

Nov 27, 2021

Naaptol Online Shopping Customer Care's response Dear Customer,

We would like to inform you that the documents i.e. letter and scratch card coupon received by you are completely fake and no such prize distribution has being organised by Naaptol Company.

That these documents are sent to you by people who are pretending to be from Naaptol Company and using its good will to lure people into depositing hefty amount of money in their bank accounts.

It is kindly requested do not provide any kind of financial or personal details to these fraudsters or give them any kind of money because it may lead to heavy financial loss to you.
[protected]@Naaptol

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I purchased a set of kitchen ware which was very low quality so I returned it. The customer care were not helpful as one said they don't refund and another pretended to transfer the call to a supervisor who promised refund but just as he informed I received a call back from their backend team who refused refund and was very rude. She also informed me that they don't have supervisors who take calls. Finally, I was left with the voucher I could use for another purchase but I could not find any item that I liked.

Another day, the customer care guy informed that they would extend the validity of the voucher if I called back but when I called back they refused to extend it and disconnected the call.

My order number is 77780287

Thank you.
Dorothy

Dec 25, 2021

Complaint marked as Resolved

Naaptol Online Shopping customer support has been notified about the posted complaint.

Verified Support

Nov 15, 2021

Naaptol Online Shopping Customer Care's response Hi,
Apologies from Naaptol!
Our customer care executive will get in touch with you within 24 hours and address your issue with the right resolution which would be up to the mark of your satisfaction.
[protected]@Naaptol

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I want to cancel my order booked with name Mina Gobind Rao and order no. is 89520348 and i have also complaint in the naaptol help care but the order is still shipping so kindly take it request and cancel this order.

Dec 8, 2021

Complaint marked as Resolved

Naaptol Online Shopping customer support has been notified about the posted complaint.

Verified Support

Nov 06, 2021

Naaptol Online Shopping Customer Care's response Hi,
Apologies from Naaptol!
Our customer care executive will get in touch with you within 24 hours and address your issue with the right resolution which would be up to the mark of your satisfaction.
[protected]@Naaptol

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Address: Bengaluru

I was recently courier to my home address a NAAPTOL Scratch card, worth LAKHS. Clearly this looks like a fraud, add they would certainly be asking to pay the tax and regulatery fees to be paid well in advance, as duly stated on the scratch coupon.

We want the company, to publicly acknowledge this as FRAUD, save respond affirmatively on this data breach.

How can our personal data, available only with Naaptol is being shared with these Spammers, who are using company logo and address to hoodwink ?!

The company should be held responsible for this breach of trust.

Jan 15, 2025

Complaint marked as Resolved

Naaptol Online Shopping customer support has been notified about the posted complaint.

Verified Support

Nov 04, 2021

Naaptol Online Shopping Customer Care's response Dear Customer,

We would like to inform you that the documents i.e. letter and scratch card coupon received by you are completely fake and no such prize distribution has being organised by Naaptol Company.

That these documents are sent to you by people who are pretending to be from Naaptol Company and using its good will to lure people into depositing hefty amount of money in their bank accounts.

It is kindly requested do not provide any kind of financial or personal details to these fraudsters or give them any kind of money because it may lead to heavy financial loss to you.
[protected]@Naaptol

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Address: Navi Mumbai

I am Shweta Vajale,

I have ordered 3 Compartment tiffin from Naaptol on 18/10/2021 but they are not helping me to get that product delivered.
Naaptol has sent me a replacement but they send me to a spray bottle pump instead of a tiffin. I have paid Rs.600/-

I called them and messaged multiple times but they are delaying the process and today at 06:59 PM I called them to know whats the issue and the executive started using slang language to me.

I was doing a Whats App chat also with them. their what's app number is[protected]/[protected].
most of the time to ask anything I was using[protected] to raise any issues.

I am Attaching the image of the product which I have ordered and received.

I request you please do the needful

Please find the attachment.

Thanking
Shweta Vajale
[protected]

Dec 5, 2021

Complaint marked as Resolved

Naaptol Online Shopping customer support has been notified about the posted complaint.

Nov 03, 2021

Updated by Shweta Vajale Order No. 88727272
Product Name: 3 Compartment Tiffin with Handle & Push Lock - BOGO
Product Quantity:01
Seller Name: Khodiyar Plastic Rajkot DS
Colour: Grey
Delivered Date: 23/10/2021

Verified Support

Nov 04, 2021

Naaptol Online Shopping Customer Care's response Hi,
Apologies from Naaptol!
Our customer care executive will get in touch with you within 24 hours and address your issue with the right resolution which would be up to the mark of your satisfaction.
[protected]@Naaptol

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Address: karnal

My Order No:[protected] of 8 bed sheets & when i received my order and checked. bedsheet size is small, but when i call to naaptol for return, now naaptol team is denied .
very dishappy with naaptol team.
please provide us solution.

Naaptol Online Shopping customer support has been notified about the posted complaint.

Verified Support

Nov 02, 2021

Naaptol Online Shopping Customer Care's response Hi,
Apologies from Naaptol!
Request you to kindly share correct order id and your register contact details at backoffice.[protected]@naaptol.com so that we can retrieve your details and respond to your query.
[protected]@Naaptol

Nov 02, 2021

Updated by Babandeep My order# 88502537..please check.

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Want to cancel my order no.89295283

Jan 10, 2025

Complaint marked as Resolved

Naaptol Online Shopping customer support has been notified about the posted complaint.

Verified Support

Oct 31, 2021

Naaptol Online Shopping Customer Care's response Hi,
Apologies from Naaptol!
Our customer care executive will get in touch with you within 24 hours and address your issue with the right resolution which would be up to the mark of your satisfaction.
[protected]@Naaptol

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Alla calling me dal uk how to make a difference between me dal

Jan 11, 2025

Complaint marked as Resolved

Naaptol Online Shopping customer support has been notified about the posted complaint.

Verified Support

Oct 31, 2021

Naaptol Online Shopping Customer Care's response Hi,
Apologies from Naaptol!
Our customer care executive will get in touch with you within 24 hours and address your issue with the right resolution which would be up to the mark of your satisfaction.
[protected]@Naaptol

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A coupon which is said to be a scratch and win card along with it there is a form ref.no . nt258. It was written 'you won 6, 50000 rs. They provided help line no.[protected]. regarding to 12th anniversary celebration they provide lots of gifts for customers.
When We call to the provided no. They ask to send passbook details of bank account and adhaar card no
Please try to avoid such nuisance and fraud dealings which regarding your company

Nov 29, 2021

Complaint marked as Resolved

Naaptol Online Shopping customer support has been notified about the posted complaint.

Verified Support

Oct 29, 2021

Naaptol Online Shopping Customer Care's response Dear Customer,

We would like to inform you that the documents i.e. letter and scratch card coupon received by you are completely fake and no such prize distribution has being organised by Naaptol Company.

That these documents are sent to you by people who are pretending to be from Naaptol Company and using its good will to lure people into depositing hefty amount of money in their bank accounts.

It is kindly requested do not provide any kind of financial or personal details to these fraudsters or give them any kind of money because it may lead to heavy financial loss to you.
[protected]@Naaptol

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A

Ankesh Rajbhar

Mar 18, 2023

But the thing is that the naaptol company is secure to give our full details to deliver the products because it's shares the information of the buyer with the scammers and fraudsters. Then they post a letter with scratch card at the same delivery address which was provided to naaptol by the customer. At last naaptol is not end to end encrypted and shares the details of the customer. Please don't buy anything from them.

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Address: Keerthi Medical & General Stores, 4th Cross Road, Nittuvalli New Colony, croma

Please clear that any lucky drow concert in naaptol. Because we received a letter and redemption code. Is it fraud or not

Jan 15, 2025

Complaint marked as Resolved

Naaptol Online Shopping customer support has been notified about the posted complaint.

Verified Support

Oct 27, 2021

Naaptol Online Shopping Customer Care's response Dear Customer,

We would like to inform you that the documents received by you are completely fake and no such prize distribution has being organised by Naaptol Company.

That these documents are sent to you by people who are pretending to be from Naaptol Company and using its good will to lure people into depositing hefty amount of money in their bank accounts.

It is kindly requested do not provide any kind of financial or personal details to these fraudsters or give them any kind of money because it may lead to heavy financial loss to you.
[protected]@Naaptol

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