Naaptol Online Shopping Complaints & Reviews

Dear Mr janak puri,
we are apologies you, we are very sorry about to inconvenience you,
we will solve your problem within few days and definitely you will get your product
as soon as possible. any query about that please call us we will happy to help you.
THANK YOU HAVE A NICE DAY.

Dear Sir...

I have purchased a Spy Pen- 16 GB on dated 30/11/2009 which order no was 111343. after getting this pen; not working properly.

i sent this pen through first flight dated 22/12/09. after 7 days i called in naaptol complaint department, they assured me to get the pen replaced within 7 days. now 1 month had been passed but still i haven't got my product (pen) yet. in duration of 1 month i called 4-5 times there but as usual they assured me same as above comments.

now i m so tired and not in condition to trace the status of my product.
i thing i should have to take legal action against Naap tol.

So plz send me my pen as early as possible otherwise i have to take legal action. My contact no is [protected], send me new pen as soon as possible and let me know abt delivery period finally. i am having all documents.

Thanks

Kishan Nawal
Jaipur (Raj.)
[protected], [protected]

C.Saravenan.
my mobile no.[protected].
order no:448914
ordered on:01.06.2010.


Respected sir,
i ordered the mobile was e 71 pro+ blue tooth. But i got the mobile was i 71 pro with blue tooth so i called to customer care they were told to me that send to vendor they will send to you correct product. they gave the vendor address is HARIDAS MARKET, BAND STREET, KOTI, HYDERABAD. I i sent it to the vendor and also i got the P.O.D copy. i sent the mobile on 11.6.2010. after one week it reached to vendor. till now i m not get any information about the correct product and when will it reach to me. kindly send me the correct product in a week .
Thanking you.


The courier name: FRENCH EXPRESS NET WORD PVT.LTD.
The courier no: B07388259.

A.K.Nataraj [protected]
order no 1055754
dt dec 03rd 2010

i have ordered wespro mini lap top and to my surprise till date have not recvd the consignment, nor i get any response from the naaptol, i feel cheated with this type of services

Hi
Kindly Call credit Card Department Immediately
they will give u delaration form to cancel n reverse the amount debited
forget this pimp's dont waste ur valuable time
take care

My Order No :- 5572879 & Aramex Courier AWB No :-[protected] Still not yet Received Product .the courier man had told that he will be delevring the product with in 2 days, but right now im not able to recive that produt. the status is showing wrong address, but i had given right address, and he never called also. i rasied a complaint but their is no action as taken against that courier. plz i want to know the status of that product and confirmed about the product delivery., customer satisfaction is not done, Aramex service is not good.

Regards

BypaReddY
Budigere cross
Bangalore 560049
Phone :- [protected]

How dare this FRAUD NAAPTOL customercare; they are still replying, ..the most horrible internet selling company..

Simply DON'T buy anything and spread the word...through facebook or google+

10767588

NAAPTOL have not delivered order number 10767588 which i booked 3 months ago by advance payment . i am going to process legal action against them to cheat consumer

price

I had purched a mobile hand set from naaptol on 03.oct.2008 but i didnot recived till the date, so i think all these online shoping mall are not good for shoping, its my view only.i can't raise a question on anybody.
Regards
Gaurav

EPhone ultra slim multimedia mobile — mobile handset

I Have purchase one no. EPhone ultra slim multimedia mobile against our order no. 142594 on dated 10/01/2010. and invoice no. 763216 dated 14/01/2010. (krishna traders) amount 5199/- I Got these set on 22/01/2010. on Cash on delivery basis., these are totally hang and swith off from 23/01/2010. but till date i'm very mentally and financially disturb. pls. do needful action immadiate. Either you replace these hand set or refund our amount.

This is to inform you that your concern has been noted and our team is working on a resolution. At the outset, we apologies for the inconvenience faced by you. If you are facing problem then please revert on [protected]@naaptol.com or [protected]@naaptol.com.





Thank you.
Naaptol Customer Care.

SUBJECT : DEFECTIVE PIECE SUPPLIED OF BOSS ePHONE 3300 VIDE ORDER NO : 422688 DATED 25/5/2010

I HAD BOOKED AN ePHONE OF BOSS COMPANY MODEL ePHONE 3300 ONLINE. I WAS SUPPLIED A PACKAGE ON 26/5/2010 FOR WHICH I HAD PAID RS 3999 + RS 200, TOTAL RS 4200 FOR THIS PACKET. FOLLOWING SERIOUS COMPLAINTS WERE FOUND WHEN I OPENED THE PACKET.THIS IS TO INFORM YOU THAT I HAVE BEEN SUPPLIED A FULLY DEFECTIVE PIECE OF ePHONE 3300 VIDE ORDER NO 422688.

BELOW ARE THE SERIOUS COMPLAINTS FOR THIS PHONE AND IT HAD BEEN ALREADY BROUGHT TO THE NOTICE OF YOUR CUSTOMER CARE EXECUTIVE MR JITENDRA ON DATED 26/5/2010.

1.PHONE IS SHOWING THE ERROR MESSAGE ABOUT THE BATTERY ONLY WITHIN FEW MINUTES OF CHARGING AND EVEN AFTER KEEPING IT FOR LONG TIME THE BATTERY IS NOT GETTING CHARGED EVEN 25% OF THE TOTAL.

2.THE GUARANTEE CARD RECEIVED IN THE PACKET SHOWS THE DATE OF PURCHASE OF JAN 2010. WHILE I HAVE PURCHASED THIS PHONE ON 25/5/2010 AND WAS DELIVERED TO ME ON 26/5/2010.IT CLEARLY SHOWS THAT THE PHONE YOU HAVE SUPPLIED ME IS 5 MONTHS OLD PURCHASE FOR WHICH GUARANTEE PERIOD WILL BE EXPIRED WITHIN ONE MONTH OF MY PURCHASE.

3.AS DEFINED AS AN ePHONE, NONE OF THE INTERNET BASED FUNCTIONS ARE WORKING.

4.AS DEFINED AS A DUAL PHONE, THE SECOND SIM CARD SLOT IS NOT WORKING AT ALL.

THIS IS A VERY SERIOUS MATTER AS WE PAID THE FULL VALUE OF OUR PRODUCT AND WE GOT A DEFECTIVE PIECE.

WE NOW REQUEST YOU TO REFUND US THE FULL AMOUNT OF THE PRODUCT OR WE WILL BE FORCE TO TAKE SERIOUS LEGAL ACTIONS TO RECOVER THE AMOUNT WE PAID FOR OUR PRODUCT.

IF WE DO NOT GET OUR REFUND BACK OR ANY REPLY IN WRITING WITHIN THE PERIOD OF 2 DAYS, WE WILL BE FORCED TO GO FOR COMPLAINT WITH CONSUMER PROTECTION COUNCILL AND WILL NOT RESPONSIBLE FOR ANY CONSEQUENCIES THERE AFTER.

THANKS & REGRADS
AAKASH BHATIA (Freelance Press Reporter / Member - Consumer councill of Ahmedabad)

C 162, SARVODAYANAGAR PART 3, GHATLODIA
AHMEDABAD - 380 061, GUJARAT, INDIA

PHONE : +[protected] / 27604364
MOBILE : ( 0 ) [protected]
E MAIL : [protected]@hotmail.com

TCL CORDLESS HEADSET - DEALS 4 ALL — Non- Receipt of the item

Dear Sir,

I have booked the item and the order no. 00004127. But I have not received the same till now.

Please confirm the delivery and shipment No. and the couriers name so that I can followup.

Thank You

2 GB MP4-MP3 Music Video Player with LCD Screen,FM Radio & Inbuilt Speaker with Warranty — Defective product

Dear Sir / Madam,

I have purchased 2 GB MP4-MP3 Music Video Player with LCD Screen, FM Radio & Inbuilt Speaker with Warranty from Rediff shopping and Vender name is OJJAS ENTERPRISES. I have paid INR 1264/- by credit card .I found that product was defective and it is not worthy. I have mailed the problem to Reddiff customer support and Ojjas Enterprises Customer support but we didn't receive any feedback from them. We were trying to reach thru telephone nos, but nobody has responded, so we need to visit their Goregaon-east office, but nothing has been done by their team.I was dissatisfied with the product and pl. ban the Rediffmail online shopping site and i request you to arrange for getting the paid amount INR 1264/- Below Consignment details,
Order No:[protected] Dated[protected]
Item Description :2 GB MP4-MP3 Music Video Player with LCD Screen, FM Radio & Inbuilt Speaker with Warranty
My contact no: [protected] / [protected]

mp3 ion — no stick is provided

Dear boss home shope18

I had recived the product that I had order from your homecheatingshop18.com
My sub order no. is 71224665, but the problem is when you advertising the product
it was mp4 but after receving the product I came to know that it supports only some limited mp3 avi
formate only, even touch stick is not there with the product, so I made a complain regarding that, my complain no. is 1476904, they told me it will sent within 7-10 working days .
Till I din't get it even a single call from your side .

so. boss pliz do the needfull. other wise I am ready to complain to the consumer foram of Mumbai .

your

Amarjit Moirangthem
[protected]
new Mumbai

digital player mp3/mp4 — hearphone notworking

one hear of hearphone not working since the day we bought that is it was already difected and the volume limit in the ipod goes upto only 31 pts. so it is dificult to hear in places crowded and not satisfactory response in spilt of giving complain on phone for 2 times

mobile e phone ultra slim touch screen — no warranty no user manual

purchased mobile from you vide order no 40056 naptol com no warranty no user manual and no response to my earlier complaint and verball complaint that it is not working properly no incoming calls no response received in 7 days col k s khurana

Naaptol — Non recepit of refund

Naaptol company not repaying the refund amount on time and customer care is one of the worst i have ever seen and i wasted lot of money for calling them.

Naaptol — NOT RECEIVED

i had been given order OF TCL HANDY CAMCORDER on date 25/08/2009 and naapto assured to deliver prodcut withing 7 says even though repetedly call cuctomer care executives are not answering and said ur rodct has been shift and onthe way today is 1/10/2009 so still no answer help me furthur. my order detail is as given below


order no. 40758
payment mode credit card
order date 25/08/2009

regards
amit devani

naptol.com mobile — warranty not sent no user manual

purchased mobile vide order no 40056 the mobile is not working no user manual no warranty as advertised and no response

Strongly agree. Had I only managed to check for their feedback before buying the stupid phone, I would not have wasted my INR 5200 worth of money. Please somebody help us!

ultra slim ephone multimedia — feachers ara not functioning well.

sir i m ankur joshi from delhi. my order no. -74756
there are few problem i m facing with this handset which i purchaga few days ago.
1 computer cpu is not repondingthe phone while useing data cable
2 wrighting ped of sms is not working.
3 Bluetooth connectivity is not happnning with wireless bluetooth,while bluetooth profile is inbuiled in
the phone.
4 bluetooth connectivity with other phone for FTP is not fuctioning.


please do the needful

Name: Vikas Pawar
Mobile: [protected]
Naaptol order No. 39425
Order date : 21/08/2009
Name of item: Ephone
Delivery and payment date: 04/09/2009

I got a Ephone on order No.39425 and got delivered through Expressit courier on payment of Rs.5000/-. The device did not work even for one hour. I got problem in the first day itself and I have already sent mails in this reg. to '[protected]@naaptol.com' and '[protected]@naaptol.com' on 8th Sept.2009.

I contacted Naaptol complaints number [protected] / [protected] and got the reply that I would receive a new one within 10 working days.

Today 29/10/2009 I contacted the Naaptol complaints again and could get the same reply but with a slight modification that the courier would collect the device back and after that they would try to send a new one after 10 working days. During the telephone talk, they disconnected abruptly and did not attend to my call after that. I feel cheated. Please help me to recover my loss.

my ordermobile number is [protected] .
the phone is full from many problems
1.batttery backup is very poor
2.camera module is not ready since first day
3.head phone &charger is not working well
4.sound quality is very low
at last, Iwill say you that please take a step to remove all problem

my present contact number is [protected]

unlucky

ultra slim e-phone — Replacement

Ihave booked an order for ultra slim e-phone vide order no. 54551.When I received product on 5th october 2009 it was defective.I told to naaptol they said we will replace it with in one week when you will send at our end.I send it on 9th October 2009 vide way bill no.[protected] and it was received by Mr. Srivastva on 10th october 2009.After two months i could not get my product it is very embrassing. Ihave talk so many time to Yamini,Versa,Ujjwala,Maria,Pooja and other executives but they are every time says you have wait for seven working days.

Monu Kumar
[protected]
Order No. 54551

I also have placed an order for E Phone on 23rd Nov 2009, today is 2th DEC 2009, no message from Naaptol, when I contacted them today, they say wait for another 7 days !!!

There seems to be some serious problem with these Naaptol people

Sanjay Gupta
order no 107114

Phone no[protected]

naaptol/ ephone ultra slim multimedia — product defective and returned but not received so far

i have placed an order for e phone ultra slim multi meid mobile on naaptol based upon thier adveritisement in hidustan times(hindi) news paper published from ranchi . i have received the set against order no. 77917. but the set was defective. i have tried to contact the firm so many times regarding return of the set against warranty. but non has recieved my call in thier complain dept. phone even after repeated calling . ultimately i have rerutned the set by first flight courier limited vide no. u23124139 on 12/11/09. i have not received the set so far . they itimated that they will send the set after repair of the same. but i donot need the repired set beacause if i recieve the same set again i have to waste my precious time in complaining and receive the new.set . hence i request you to take up the matter with the firm for early replacememt with new set.

thinainking you

Name: Vikas Pawar
Mobile: [protected]
Naaptol order No. 39425
Order date : 21/08/2009
Name of item: Ephone
Delivery and payment date: 04/09/2009

I got a Ephone on order No.39425 and got delivered through Expressit courier on payment of Rs.5000/-. The device did not work even for one hour. I got problem in the first day itself and I have already sent mails in this reg. to '[protected]@naaptol.com' and '[protected]@naaptol.com' on 8th Sept.2009.

I contacted Naaptol complaints number [protected] / [protected] and got the reply that I would receive a new one within 10 working days.

Today 29/10/2009 I contacted the Naaptol complaints again and could get the same reply but with a slight modification that the courier would collect the device back and after that they would try to send a new one after 10 working days. During the telephone talk, they disconnected abruptly and did not attend to my call after that. I feel cheated. Please help me to recover my loss.

Earphone for mobile/A local shop in Indore — Deliver Defective product and not reay to replace it

Dear madam/ Sir

I purchased a ear phone for my mobile phone from a local shop at Indore.After making the payment I find the product is defective,then I requested to the shopkeeper for replace it but he was not ready to replace it nor he gave me a original bill of purchasing the product.Now I want to make a compline against him.
Please guide me what should i do in this situation.

looking forward to here from you.

Thanks and regards
Krishna Yadav

Dear Mr mohd yunus,
we are apologies you, we are very sorry about to inconvenience you,
we will solve your problem
as soon as possible. any query about that please call us we will happy to help you.
THANK YOU HAVE A NICE DAY.

Naaptol.com — Defective item and cheating

1. Delivered the ordered mobile in defective condition.
2. After sending back no acknowlegement of product and no reply of the mails and then after pursuing through other source update the all details on same time for receiving and ready for reshipping the product.
3. No redelivery after even 15 days passed away after receiving the product and they say that it would be redeliver the product within 10 days.
4. No communication and response through mail and sms, even after at least 10 times mailed to them and to call on call centre they do not give the proper details and also do not connect with the seniors.
5. The same product was available just after 6-7 days at the 10% lower price ie. just aftre my first delivery of the product.
6. As they got their money earlier hence they do not show their interest properly and not taking resposibilities properly.

advertising — not apearing in news paper

Dear sir

my number is [protected] i am tring to run business past 27months i could not achive it please help me sum one is stoping me traking my number and spoling my business peppol

tcl digital video camera — battery is not not working in 1/2 hour above

dated 01/02/2010
to
the
Compact International,
Mumbai.


Sub.: Complaint of Non compliance of job.


Dear Sir,

I have purchased one TCL DV 708 still image digital video camera vide order No. 140590 Dt. 08.01.2010. The camera developed some problem & was completely dead. I had contacted your service center in delhi .

But till date, inspite of my various visits, neither they have repaired the set nor have replaced it.Every time their reply is that the required spare part is out of stock .

Please service center address the concern body parts to the job work company shop electronics Pvt. Ltd. Delhi& noida. Please note if the set is not repaired / replaced withih 15 days, I will be complled to go Consumer Court.

Thanking You,

Yours Faithfully,

maine naaptol se mobile lephone a1 khareeda tha usme problem hai ki gprs ki setting nahi mil pa rahi hai custmer care par kehta hoo to kehte hai ki jaha se mobile liya hai unhi se complain kare lekin naaptol me complain karne par kuch nahi hota...

Agree completely I m being harrassed by them now, one of the worst customer care in the world

This is to inform you that your concern has been noted and our team is working on a resolution. At the outset, we apologies for the inconvenience faced by you. If you are facing problem then please revert on [protected]@naaptol.com or else you can call on customer care No. [protected].

Thank you
Naaptol Customer Care.

I have purchased a mobile from Naaptol my order numer was 130765. But at the time of delivery i have receivedd only mobile set without charge & free gift as committed at the time of order. I have genrated complaint in Napptol Customer Care. my complaint number is 27809. Whenever i call to naaptol they say please wait 2 or 3 days.

Please suggest me what i can do.

Mahesh kansal

This is to inform you that your concern has been noted and our team is working on a resolution. At the outset, we apologies for the inconvenience faced by you. If you are facing problem then please revert on [protected]@naaptol.com or else you can call on customer care No. [protected].

Thank you
Naaptol Customer Care.

Complaint - 1
From: - Mr.Tushar K. Purohit
“SHUBHAM” C-30,
Sitaramnagar,
Opp. Mangalam hall,
Bhavnagar – 364002
(Gujarat)

Date: - 15th Dec – 2009

Subject: - “Complaint related to the cell phone named – full touch screen smart phone”

Complaint number: - 17653 _____and____Order number: - 115600

To,

Respected Sir,

My name is Mr. tushar kanaiyalal purohit from bhavnagar (Gujarat) by this letter I want to inform you that I placed my order on date 06th December 2009 and I received on 10th December or 11th December 2009. Now this mobile phone is working properly due to which reason I am not aware, when I opened the box. From that time Mp3 songs are not bring played single time, therefore I don’t know anything that how shaking works. I would like to inform you related to the following matters:-

1. We have not got stick with this touch screen phone for easy operation.
2. Battery doesn’t work for long time even without long use.
3. Ring tone and Mp3 sound can not be listened earphone we can play and can hear songs. Phone doesn’t ring. In earphone at full volume sound is not clear (humming).
4. while operating by touching the screen some of the menus doesn’t open faster [ twice or thrice we have to touch ]
5. Not get if Micro SD Card (2 GB Memory) and TF SD Card?!
6. whets shuttle rotation, Yamaha chip, Gajai / Gajayi 2.0, (given in advertisement of gujarati news paper of “ SANDESH” –Bhavnagar)
7. Scratch guard was not sticking properly. It was use less.
8. User guideline page doesn’t give enough easy information related to the product..

Sir, I am sending full box to your co. same as I have received. I am returning all the things back which I have got inside the box. This is my humble request to change the piece as I am not at all satisfied with this product price please do needful as early as possible I would like to inform you complaint number and order number.

Complaint number: - 17653 and Order number: - 115600
Thinking you

Mr. tushar k. purohit

Note:- after knowing all such problems are have tried a lot to contact through phone but contact wasn’t taking place we have tried everyday your centers are always busy.
Complaint - 2
From: - Mr. Tushar Kanaiyalal Purohit
Date: - 23rd Dec 2009

Subject: - Complaint related to the cell phone full touch screen smart phone
Complaint Number: - 17653
Order Number: - 115600

To,

Respected Sir,

This is to inform you that the cell phone purchased by me is useless.
The phone which you have sent again after my previous complaint dated 19th December 2009 I have received. On that new phone on back side there are so many scratches on the lanes of camera and on flash light so as soon as I opened the box I have packed it again and I am sending you back. My request is that now I don’t want to see any damaged piece anymore if you’re to disenable to give a perfect phone than please send my money back.

Such a dirty service I have never seen with any other co. I would never
Suggest anyone in future to purchase any product from naaptol.com I am not at all satisfied with such type of service. Your employees may be feeling shame to work with such type of co. even if such complaints would come to me twice I would feel shame too.
Let’s see how you are keeping relation with people like me. Again I would like to say the same thing I feel shame to purchase the product from your co. if third time I will be getting damaged price.

Problem:-
1. Scratches on the lanes and flash light of the phone [ 2nd hand piece ]
2. After paying full amount I have to run a lot to send this product back to you shame on your co. don’t you think!!! What about your technicians? With this complaint full parcel
We are sending you again?! (2nd time)



Tushar k. purohit

THANKS TO REPLY ME NOW I HOP CONSUMERCOMPLAINTS.IN AS SOON AS POSSIBLE GIVE PERFECT JUDGEMENTS REGARDING MY COMPLAINTES AGAINST NAAPTOL.COM

ultra slim touch screen phone — poor battery

i have orderd a touchscreen phone vide order num 96627 and got delivery on time but its battery dosent last long i complaint then she told that we have registered the complain and are sending you new batteries but till date i received none. On calling to ur complain phone it transfers to complain deparment but complain dept never picks the phone .
so i am not satisfied with it and want to return the phone

ephone — Selling of cheap and defective products

Selling of cheap and defective products

I bought the item titled, 'EPhone Ultra Slim Multimedia Mobile' priced at INR 4999.00 with INR 200.00 as shipping on October 10. I received the phone on October 15, but it was in a real horrible shape. To my surprise, it was a Chinese Mobile Phone not costing INR[protected] in the market & NO JAVA AVIALABLE, NO GPRS SETING FROM ANY (AIRTEL, BSNL, TATA DUCOMO, VODAPHONE) COMPANY, NAPTOL.COM IS A FROUDE COMPANY IS MY EXPERIENCE

Naaptol / Boss 2220 — Cheating(not recorded my complaint)

On 2 January 2010 ,I Ordered an boss 2220 from naaptol(http://www.naaptol.com/price/708229-Boss-2220-Multimedia-Dual-SIM-Touch-...⇄ from an ad in hindustan times (agra ) hindi newspaper..
tHEY SAID THAT I WILL GET IN 10 DAYS AND GAVE Order id:-163244
Then on 7/2/2010 i got the delivery on 3.30 pm .. i charged the mobile for about 2 hours and in a doubt called the customer care...They said to charge it at least for 4-5 hours. I then charged it for about 5 hours then also it didnt started.. Then i Called them again but it was about 9 pm so the customer care said to call tommorow at 9am-6pm...

Then i called the up at about 10 am and said tthat i have charged it for about 4 hours then also it didnt started.
They then asked me to check if the mobile or battery is defected..
Then i got it to an nokia pirority dealer and he then inputed an nokia battery and it started..

Then i called up the customer care on about 1 pm ..i told them that the battery is defected


They said that they had registered an complaint and that i will get a new battery delivered within 7-10 working days.

I waited for the courier till 20/2/2010

Then i called them up on 20/2/2010 on about 1 pm ..
Then they said that I have not registered the complaint within 48 Hours and that theres only 1 complaint that is (battery faulty) and it has been registered lately so i will not get any battery now

This is just a type of cheating

Details:-
Address - House No. 63, bank colony (near shamshabad road),Agra (Uttar PrADESH)
Order id:-163244
Contact No. [protected]


customer care No. [protected]

Vikas Group of Enterprises — getting flash messages

I have cancelled my subscription to vodaphone in regard to sports information but despite that I keep getting messages all the time. Please do the needful and cancel subscription if not yet done so.

Madanlal Gupta

Naaptol.com / Ephone Ultra Slim Multimedia — yet not received replacement

i have ordered phone and i received but the phone is not working so i sent beck to the company from last two months i have called to replace it in every time i call they said your product is ready for reshiping and you get it in three days but last two months i not get it i tired to do call from last two months what i do pls suggest me

This is to inform you that your concern has been noted and our team is working on a resolution. At the outset, we apologies for the inconvenience faced by you. If you are facing problem then please revert on [protected]@naaptol.com or [protected]@naaptol.com.





Thank you.
Naaptol Customer Care.

Naaptol.com / Mobile Touch Screen — wrong cheque with wrong name and wrong amount

Fw: Wrong Name with Wrong amount Cheque? Must read = detailed complaint 1 and 2 and with photograph attach of your product
Tuesday, 16 March, 2010 6:20 PM
From:
"tushar purohit" <[protected]@yahoo.co.in>
View contact details
To:
[protected]@naaptol.com
Message contains attachments
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i send my detailed regarding my complaint to you today by UPC Post to you
i am really very shocked and very angry because you have a no any sense how to deal and how to behave with your customer regarding my complaints you was sent me chaque with wrong name and wrong amount i have a loss of not only amounts but postage charge courier charge, net charge scanning charge, my house is so far i have a used my bike that's why loss of petrol even mentally disturb also i have a no time to communicate with you i am busy with my business you was not understand me compliantly,

i want my all loss like courier charge, postage charge, time of loss expenses 10,000 claim on you because of i am very disturb from your side i feel really very bad to deal with you i never purchases any kind of on the naaptol.com

how many mistake you was done you must read my complaint no. 1 and 2 and see all the attachments chaque also scan

now !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! i hope you will quickly response to me



tushar k purohit contact no. [protected]
bhavnagar

Thanks and warm regards,
-Mr.Tushar K. Purohit
E-Mail: [protected]@yahoo.co.in
itsme.[protected]@gmail.com

Cell.: +91-[protected]
+91-[protected]

Tel.: (R[protected]




--- On Tue, 16/3/10, tushar purohit <[protected]@yahoo.co.in> wrote:

From: tushar purohit <[protected]@yahoo.co.in>
Subject: Fw: Wrong Name with Wrong amount Cheque? must read = detailed complaint 1 and 2 and with photograph attach of your product
To: [protected]@naaptol.com
Date: Tuesday, 16 March, 2010, 6:14 PM
i send my detailed regarding my complaint to you today by UPC Post to you
i am really very shocked and very angry because you have a no any sense how to deal and how to behave with your customer regarding my complaints you was sent me chaque with wrong name and wrong amount i have a loss of not only amounts but postage charge courier charge, net charge scanning charge, my house is so far i have a used my bike that's why loss of petrol even mentally disturb also i have a no time to communicate with you i am busy with my business you was not understand me compliantly,

i want my all loss like courier charge, postage charge, time of loss expenses 10,000 claim on you because of i am very disturb from your side i feel really very bad to deal with you i never purchases any kind of on the naaptol.com

how many mistake you was done you must read my complaint no. 1 and 2 and see all the attachments chaque also scan

now !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! i hope you will quickly response to me



tushar k purohit contact no. [protected]
bhavnagar

Thanks and warm regards,
-Mr.Tushar K. Purohit
E-Mail: [protected]@yahoo.co.in
itsme.[protected]@gmail.com

Cell.: +91-[protected]
+91-[protected]

Tel.: (R[protected]





Complaint - 1

From: - Mr.Tushar K. Purohit

“SHUBHAM” C-30,

Sitaramnagar,

Opp. Mangalam hall,

Bhavnagar – 364002

( Gujarat )



Date: - 15th Dec – 2009



Subject: - “Complaint related to the cell phone named – full touch screen smart phone”



Complaint number: - 17653 _____and____Order number: - 115600



To,



Respected Sir,



My name is Mr. tushar kanaiyalal purohit from bhavnagar (Gujarat) by this letter I want to inform you that I placed my order on date 06th December 2009 and I received on 10th December or 11th December 2009. Now this mobile phone is working properly due to which reason I am not aware, when I opened the box. From that time Mp3 songs are not bring played single time, therefore I don’t know anything that how shaking works. I would like to inform you related to the following matters:-



1. We have not got stick with this touch screen phone for easy operation.
2. Battery doesn’t work for long time even without long use.
3. Ring tone and Mp3 sound can not be listened earphone we can play and can hear songs. Phone doesn’t ring. In earphone at full volume sound is not clear (humming).
4. while operating by touching the screen some of the menus doesn’t open faster [ twice or thrice we have to touch ]
5. Not get if Micro SD Card (2 GB Memory) and TF SD Card?!
6. whets shuttle rotation, Yamaha chip, Gajai / Gajayi 2.0, (given in advertisement of gujarati news paper of “ SANDESH” – Bhavnagar )
7. Scratch guard was not sticking properly. It was use less.
8. User guideline page doesn’t give enough easy information related to the product..



Sir, I am sending full box to your co. same as I have received. I am returning all the things back which I have got inside the box. This is my humble request to change the piece as I am not at all satisfied with this product price please do needful as early as possible I would like to inform you complaint number and order number.



Complaint number: - 17653 and Order number: - 115600

Thinking you



Mr. tushar k. purohit



Note:- after knowing all such problems are have tried a lot to contact through phone but contact wasn’t taking place we have tried everyday your centers are always busy.

Complaint - 2

From: - Mr. Tushar Kanaiyalal Purohit

Date: - 23rd Dec 2009



Subject: - Complaint related to the cell phone full touch screen smart phone

Complaint Number: - 17653

Order Number: - 115600



To,



Respected Sir,



This is to inform you that the cell phone purchased by me is useless.

The phone which you have sent again after my previous complaint dated 19th December 2009 I have received. On that new phone on back side there are so many scratches on the lanes of camera and on flash light so as soon as I opened the box I have packed it again and I am sending you back. My request is that now I don’t want to see any damaged piece anymore if you’re to disenable to give a perfect phone than please send my money back.



Such a dirty service I have never seen with any other co. I would never

Suggest anyone in future to purchase any product from naaptol.com I am not at all satisfied with such type of service. Your employees may be feeling shame to work with such type of co. even if such complaints would come to me twice I would feel shame too.

Let’s see how you are keeping relation with people like me. Again I would like to say the same thing I feel shame to purchase the product from your co. if third time I will be getting damaged price.



Problem:-

1. Scratches on the lanes and flash light of the phone [ 2nd hand piece ]

2. After paying full amount I have to run a lot to send this product back to you shame on your co. don’t you think!!! What about your technicians? With this complaint full parcel

We are sending you again?! (2nd time)







Tushar k. purohit



thanks for everything about your wonderful bad service...!!!!!!!!!!!!!!!!!!!!!

Thanks and warm regards,
-Mr.Tushar K. Purohit
E-Mail: [protected]@yahoo.co.in
itsme.[protected]@gmail.com

Cell.: +91-[protected]
+91-[protected]

Tel.: (R[protected]




--- On Mon, 11/1/10, tushar purohit <[protected]@yahoo.co.in> wrote:


From: tushar purohit <[protected]@yahoo.co.in>
Subject: Fw: complaint 1 and 2 and with photograph attach of your product
To: [protected]@naaptol.com
Date: Monday, 11 January, 2010, 12:04 AM



Thanks and warm regards,
-Mr.Tushar K. Purohit
E-Mail: [protected]@yahoo.co.in
itsme.[protected]@gmail.com

Cell.: +91-[protected]
+91-[protected]

Tel.: (R[protected]




--- On Sun, 10/1/10, tushar purohit <[protected]@yahoo.co.in> wrote:


From: tushar purohit <[protected]@yahoo.co.in>
Subject: Fw: complaint 1 and 2 and with photograph attach of your product
To: [protected]@naaptol.com
Date: Sunday, 10 January, 2010, 11:37 PM



Thanks and warm regards,
-Mr.Tushar K. Purohit
E-Mail: [protected]@yahoo.co.in
itsme.[protected]@gmail.com

Cell.: +91-[protected]
+91-[protected]

Tel.: (R[protected]




--- On Sun, 10/1/10, tushar purohit <[protected]@yahoo.co.in> wrote:


From: tushar purohit <[protected]@yahoo.co.in>
Subject: complaint 1 and 2 and with photograph attach of your product
To: [protected]@naaptol.com
Date: Sunday, 10 January, 2010, 11:35 PM



Complaint - 1

From: - Mr.Tushar K. Purohit

“SHUBHAM” C-30,

Sitaramnagar,

Opp. Mangalam hall,

Bhavnagar – 364002

( Gujarat )



Date: - 15th Dec – 2009



Subject: - “Complaint related to the cell phone named – full touch screen smart phone”



Complaint number: - 17653 _____and____Order number: - 115600



To,



Respected Sir,



My name is Mr. tushar kanaiyalal purohit from bhavnagar (Gujarat) by this letter I want to inform you that I placed my order on date 06th December 2009 and I received on 10th December or 11th December 2009. Now this mobile phone is working properly due to which reason I am not aware, when I opened the box. From that time Mp3 songs are not bring played single time, therefore I don’t know anything that how shaking works. I would like to inform you related to the following matters:-



1. We have not got stick with this touch screen phone for easy operation.
2. Battery doesn’t work for long time even without long use.
3. Ring tone and Mp3 sound can not be listened earphone we can play and can hear songs. Phone doesn’t ring. In earphone at full volume sound is not clear (humming).
4. while operating by touching the screen some of the menus doesn’t open faster [ twice or thrice we have to touch ]
5. Not get if Micro SD Card (2 GB Memory) and TF SD Card?!
6. whets shuttle rotation, Yamaha chip, Gajai / Gajayi 2.0, (given in advertisement of gujarati news paper of “ SANDESH” – Bhavnagar )
7. Scratch guard was not sticking properly. It was use less.
8. User guideline page doesn’t give enough easy information related to the product..



Sir, I am sending full box to your co. same as I have received. I am returning all the things back which I have got inside the box. This is my humble request to change the piece as I am not at all satisfied with this product price please do needful as early as possible I would like to inform you complaint number and order number.



Complaint number: - 17653 and Order number: - 115600

Thinking you



Mr. tushar k. purohit



Note:- after knowing all such problems are have tried a lot to contact through phone but contact wasn’t taking place we have tried everyday your centers are always busy.

Complaint - 2

From: - Mr. Tushar Kanaiyalal Purohit

Date: - 23rd Dec 2009



Subject: - Complaint related to the cell phone full touch screen smart phone

Complaint Number: - 17653

Order Number: - 115600



To,



Respected Sir,



This is to inform you that the cell phone purchased by me is useless.

The phone which you have sent again after my previous complaint dated 19th December 2009 I have received. On that new phone on back side there are so many scratches on the lanes of camera and on flash light so as soon as I opened the box I have packed it again and I am sending you back. My request is that now I don’t want to see any damaged piece anymore if you’re to disenable to give a perfect phone than please send my money back.



Such a dirty service I have never seen with any other co. I would never

Suggest anyone in future to purchase any product from naaptol.com I am not at all satisfied with such type of service. Your employees may be feeling shame to work with such type of co. even if such complaints would come to me twice I would feel shame too.

Let’s see how you are keeping relation with people like me. Again I would like to say the same thing I feel shame to purchase the product from your co. if third time I will be getting damaged price.



Problem:-

1. Scratches on the lanes and flash light of the phone [ 2nd hand piece ]

2. After paying full amount I have to run a lot to send this product back to you shame on your co. don’t you think!!! What about your technicians? With this complaint full parcel

We are sending you again?! (2nd time)







Tushar k. purohit




thanks its really wonderful

Naaptol / boss e phone — defective product

I had purchased a boss e phone @rs.4199 from naaptol on 8th january. I got the product on 15th Jan. However it was partially defective and i was guided to return the product to a trader in Mumbai. I courired the product on 18th Jan. However till date i have not received the product nor any reimbursement. Every time when i contact the custmer care( i got complint no 36659), i was informed that i will get product in 7-8 days. I feel Naaptol is a fraud company and fooling the customers. Goverment should interfere and stop such online store.

This is to inform you that your concern has been noted and our team is working on a resolution. At the outset, we apologies for the inconvenience faced by you. If you are facing problem then please revert on [protected]@naaptol.com or [protected]@naaptol.com.






Thank you.
Naaptol Customer Care.

i have also bought a touchpphone from naaptol.com .i ordered it on 22nd feb. and it delivered to me on 26th feb. when i open the box, the phone was a defective piece which dosent recognize sim and always display"insert sim" . i contacted to aaptol and they tell me to return it to vendor. i sended complete package, alongwith replacement form to the vendor "krishna traders" and it was delivered to them on 4th march. after that since last 15 days, there is niether any response from them, nor i got my replaced article. i contacted houndreds of times to coustemer care center, but they says that we doesent know anything. i feel that i was cheated by naaptol.com.

This is to inform you that your concern has been noted and our team is working on a resolution. At the outset, we apologies for the inconvenience faced by you. If you are facing problem then please revert on [protected]@naaptol.com or [protected]@naaptol.com.






Thank you.
Naaptol Customer Care.

Naaptol — Defect Product Delivered

BOSS ePHONE-3300
Iam Ramakrishna, who bought BOSS ePhone-3300 on 21/03/2010 from your Naaptol.Com (Order No.220073 date[protected] and it became problem to me. I saw the mobile description and details in the Web-Naaptol.com. After getting the mobile when start to use there were a lot of difference in the mobiles features. That defect s as follows:-
1) First of all this mobile is touch screen. But actually if I use all my fingers pressure then also it will not work. This is the main problem. So I can’t use this phone. Please enable this.
2) Secondary defect is the charger which you are supplied is not proper. It means there is no pin in the charger to connect to mobile and it is broken. Iam Charging till by using USB Cable.
3)In the web showing that GPRS can access from this mobile but actually none of the service provider s (ie.,Airtel,Vodafone,TaTa Docommo)are ready to sending the GPRS setting to this mobile because it is not compatible to their setting. Basic thing to buy ePhone is to use different e-things (facebook, MSN, Yaahoo etc) from the mobile through Internet and GPRS. But in this mobile it is not possible.
4) Another thing it is showing that internal antenna availability but actually not.
5) Once again sight showing that the availability of Specific Caller Tones that we can identify who is calling by listening the caller tone. Actually I can't put separate caller tone to Individual contact. Even in this phone you can't make group also.
6) Some time if I put Dual Sim Working option phone will stuck automatically. So I can’t use it.
7) In main menu we can see only SIM1 call history and SIM2 can’t.
8) Please specify which kind of games and applications will work in this mobile. So I can download them from the internet to use in this phone.
Totally this phone is not ePhone. This phone is oPhone. It means ZERO Phone. Iam requesting you to ready this phone without any defect according to your web advertisement. Otherwise Iam ready to exchange this mobile with your same Company’s BOSS TV450 Mobile phone (It also available @ same Price).
1) Touch screen.
2) Charger.
3) GPRS Enable.
4) Internal Antenna.
5) Specific Caller tone.
6) Dual Sim Working Enable.
7) Call History for Both SIMs.
8) Type of applications & Games.
Please once again Iam requesting you to enable all above facilities to use this phone without any problem and send the detailed Manual how to use this. Otherwise Iam ready to exchange this mobile with your same Company’s BOSS TV450 Mobile phone (It also available @ same Price).
Through this media Iam requesting to all consumers not to buy any Products from NAAPTOL.com.Because of their bad service.

same complaint from me too. I purchased same mobile today having the same problems as of touch screen . its not working at all.

This is to inform you that your concern has been noted and our team is working on a resolution. At the outset, we apologies for the inconvenience faced by you. If you are facing problem then please revert on [protected]@naaptol.com or you can contact us on [protected].






Thank you.
Naaptol Customer Care.

Name: Aanand Kumar
Mobile: [protected]
Naaptol order No. 262178
Order date : 5 Apr, 2010
Name of item: Mobile, 5800i Xpress Music
Delivery and payment date:8 Apr, 2010

I got a Mobile 5800i Xpress Music on order No.262178 and got delivered through Expressit courier on payment of Rs.4199/-. The Mobile did not work its Speaker in Deliver date. I got problem in the first day itself. Pls Reply me and sent another mobile.

Mobile speakers — Naaptol

I paid via netbanking and they never sent the product to me. I kept on calling them, they made excuses like..I have to submit my bank statement ( why should I? they never told it before, they should check their account) although the status of my order on their website stood verified.. then they made another excuse that they wanted id proof ( boss! I have paid money to you, I should ideally need your id proof)...this is how they made no. of excuses ..they never sent my product. Noticeable that they never put these conditions before the user when the user intends to pay or in buying mode. All such things are informed to the user later ...may be after months..when he will have given up. They never responded to any of my emails. I have realized it is a sheer fraud website. Like others, I also do not want to lodge a formal complaint in the court since I will have to bother to go all the way to court. The real thing which I wish to do is..who ever searches for naaptol over any of search engines..they should get to know about naaptol
s reality immediately. Could someone please advise me how to do that????? Let me tell you naaptol.com is a sheer disgrace to the entire nation...I wonder how such companies operate in India..Atleast the people in consumer protection field must take action against such companies...

NAAPTOL/8GB GREEN APPLE MP3 AND MP4 PLAYER — SELLING CHINESE PRODUCT IN NAME OF BIG COMPANIES AND DEFECTIVE PRODUCTS

I HAVE PURCHASED A 8 GB GREEN APPLE MP3 AND MP4 PLAYER WHICH IS NOT STARTING AFTER 10 DAY OF MY PURCHASE . I ISSUED A COMPLAIN BUT THEY ARE NOT LOOKING INTO THE MATTER BUT MY PRODUCT IS UNDER SIX MONTHS WARRANTY

Naaptol.com — screen goes off and battery not good

dear Sir,

I purchased a BOSS SLIDER 360 thru naaptol.com,but it's not working good.it's screen goes off when i slides it up and down.mostly it happens to me.And it's battery also not working good.it goes off after 1-2 hour.I have send a mail regarding this to BOSS CUSTOMER CARE,BUT THERE OS NO ANSWER.it's in warranty time ,so please do the needful


my order no; 263551
date ;- 31-03-10

cell name;- BOSS SLDER 360


your kind co-operation is solicited in this regard.
Thanks in advance for your help.

Regards
suresh chand vaishnav
[protected]

Naaptol / Boss Ephone 3300 Handset — INEFFICIENT PRODUCT DELIVERED

Hi, I bought a BOSS ephone 3300 mobile handset thru naaptol.com (online purchase). Not even a month am seeing issue with the product and as per the warranty card it will be repaired/replaced if any issues in 6 months. Handset touchscreen does not work now and am totally out. Each time I call their customer care support person I get a response saying their system is down and call back after 10 mins.

NAAPTOL IS A SERIOUS BETRAYER AND NEEDS TO BE ADDRESSED IMMEDIATELY.

Thanks
Rajath

purchase Order # 318500 (from naaptol.com)

Two valid IMEI numbers provided too. Can these be used to sue the website?

Thanks
Rajath

Naaptol / Navi Mumbai In — delay in receipt by naaptol.orders cancelled

redit card Rajendra K.Gupta not Gupt card no.[protected]. on 13/04/2010 Naaptolonline shopping Navi Mumbai IN were paid an amount of Rs.5628.00 as per your satatement dated 02 May 2010
against my order to them on phone.the orders were canceled and i did not receive the goods ordered,as
naaptol said payment not received.I am surprised to note why naaptol did not receive payment immediately
I ordered.Subsequently what i received is one item rs.699.00 as per order(though it is not useful to me)and
one boss e 3300 mobile phone(not as per original order) again not useful to me.Dual Sim GSM and not one
each gsm and CDMA. n o other item has been reeived by me inspite my various reminders.kindly look into
the matter and force Naaptol to complete my orders as i wished.Rajendra K.Gupta S-382 Greater Kailash part one new delhi 110048.phone mtnl[protected] mob:[protected] Email [protected]@yahoo.com

This is to bring to your notice regarding the Order Number: 335373.

1. The product received from you is not complete.
a. One of the battery is faulty- leaking & is of no use.
b. Only one ear piece of the head phone is working
c. No any USB Connector received.
d. There is no any Bluetooth connectivity available with the phone as stated.
e. No any user Manual received
f. No any Warranty Card received
g. We didn't receive any Complimentary Stylish watch (as stated) for payment through Credit Card.

2. I am Tired of calling Naaptol for the last one month.
a. It is simply waste of my time calling Naaptol for any issues, because none of them were answered.
b. I wasted much of the Money Paying for my Mobile phone bills... calling Naaptol
c. I was told many a times that i would receive a call, But i never ever received any call even after 1 month, though i have been calling them regularly.
d. When i call the customer care, their system would not be working, then why the hell they pick up the calls & ask for order Number.?.
e. NO any Acknowledgement for any of the complaints made either online Or Through Phone.

3. I was enable to escalate my problems for the last one month. & not sure if there would be any use in mailing you.

These reasons would be more than enough to state that naaptol really sucks.

Naaptol — E-Phone

Booking No. 373425

Mobile received without USB cable. Charger not working. wrist watch as per Credit card booking not received. Complaint No. 113416 dated 22/5/10 and again 151176 dated 11/6/10 and talked on 19/6/10 ( 6 times). Some times calls are kept on music and response is always" The material will be sent in 7-10 days but never received. Why they are managing call centre when they are not resolving the issues. Pl send the items or take back your mobile and refund the money. Just do it. Keeping people waiting may not help u in long run.

I am Mudassir. I agree with you. Because Naaptol.com same happened with me. I complaint many times by call. My 100s rupees lost in these calls. but they are not giving even complaint number. and I sent complaint through email also, but they are not responding. What have to do? I bought BOSS-633 handset. It has many problems. It is just like as Toy.

Naaptol — Luring Consumers With Wrong Declarations & Faulty Products & Incomplete Products delivered.

I have already complained over this On 1-june-2010. For which i received an email from naaptol on this forum 19 days ago stating that they would solve the issue in 7 days.

Poor me, i have been waiting for the last 20 days & still no update inspite of repeatedly calling the customer care. Just waste of my valuable time & money dialing them.

You may go through my complaint stated here in following it is the reply they gave back 19 days earlier.:
[protected][protected][protected][protected][protected][protected][protected][pr...⇄
Luring Consumers With Wrong Declarations & Faulty Prodcuts & Incomplete Products delivered.
This is to bring to your notice regarding the Order Number: 335373.

1. The product received from you is not complete.
a. One of the battery is faulty- leaking & is of no use.
b. Only one ear piece of the head phone is working
c. No any USB Connector received.
d. There is no any Bluetooth connectivity available with the phone as stated.
e. No any user Manual received
f. No any Warranty Card received
g. We didn't receive any Complimentary Stylish watch (as stated) for payment through Credit Card.

2. I am Tired of calling Naaptol for the last one month.
a. It is simply waste of my time calling Naaptol for any issues, because none of them were answered.
b. I wasted much of the Money Paying for my Mobile phone bills... calling Naaptol
c. I was told many a times that i would receive a call, But i never ever received any call even after 1 month, though i have been calling them regularly.
d. When i call the customer care, their system would not be working, then why the hell they pick up the calls & ask for order Number.?.
e. NO any Acknowledgement for any of the complaints made either online Or Through Phone.

3. I was enable to escalate my problems for the last one month. & not sure if there would be any use in mailing you.

These reasons would be more than enough to state that naaptol really sucks.

Reply I had from them on this portal(19 days earlier):
[protected][protected][protected]
Dear Customer,

We sincerely apologise for the inconveniece caused to you. We are working on your complaint and in next 7 to 10 working days you will recieve Usb Cord, warranty card, Manual Book, Free Watch and Battery.


Thanking you in anticipation.
Regards,
Naaptol Customer Care.

am arun from tirupur i bought a mini laptop with walkietalkie for my kid for the amount of rs 1699, i got it today and am very surprised to saw that its all very poor quality not working at all, they cheat me i request to everyone be alert in purchace from naaptol

, Am shivaganapathy my order number is 421581 am purchased Boss e phone 3300 from NAAPTOL.COM on 30 th may sunday morning 11-30 am with all items in the evening the charger is not working properly am called customer care night 9-00 pm officer told sorry we replaced charger with in 10 working days . but still today[protected] am, am not getting charger from naaptol company . Am calling customer care many more times the officer told many more time with in 10 working days u got another charger ..it is an lieng word in the dictinery .WHAT A BIG BEAUTIFUL FRAUD COMPANY IN THE WORLD .
SHIVA GANAPATHY
ORDER NO-421581
MOBILE NO-[protected]

Naaptol / P-phone — Re Delivery

I had purchased touch P Phone from naaptol on[protected]. i got delivery in few days against which i made the payment of rs 5190. But the phone Touch effect was not working completely. i called them and they requested me to courier the phone on thier address (elphistan bridge mumbai) and i have recivied Delivery Recipit for the same, after which i have called them 27 times and i have all the call pick up names, everytime the are giving different answer. Sometime even they say that thhey have not recivied the phone yet, sometime they say u will get product in 7 days. I am tierd of calling them again again.

mp3/mp4 player — mp3 player is not connect to computer

my mp3 player is not connect to compute. how can i load songs .
mp3 player not work properly .
i order mp3 plyer in may 2010.

Naaptol — Cheating Company

i am sivaganesh from,chennai.i Purchased mobile phone model : D9000 from naaptol , my order number is-
462604- what about my states? and when return back my money,

I think you are playing/gaming with me? i contact customer

care office. lot of time they dose'nt any responsible me!

if you are not taking my compliant & Return back my money,

IF your taking not Action against this compliant i will Take

Legal action & consumer court Actions against you And company

name? TAKE CARE??? Still am not get my money back so i suffer
a lot of mental worries.Please help???

NAAPTOL.COM/TCL CAMCOD — DEFECTIVE PRODUCT

ORDER ID; 201131
I HAD ORDERED FOE TCL CAMCORD AND DELIVERED THAT ON 19 APRIL 2010. AFTER INITIAL USAGE I CAME ACROSS BATTERY BACK UP PROBLEM. NEW BATTERIES USE TO DISCHARGE IN USE OF 5 MINUTES. SO AFTER CONSULTING CUSTOMER CARE EXECUTIVE WHO ADVICE TO COURIER THE PRODUCT TO;-

DEALS4ALL
ANDHERI-134 LAXMI PLAZA LAXMI IND ESTATE
NEW LINK ROAD ANDHERI WEST
MUMBAI-400053.
.
I COURRIED IT THROUGH TRACKON COURIER (AWB NO;[protected] AND IT WAS DELIVERES ON 10TH MAY 2010. AND THEY TOLD THAT YOUR PRODUCT WILL BE REDELIVERED TO YOU IN 10 WORKING DAYS. BUT TILL DATE I HAD NOT RECEIVED MY PRODUCT AND WHENEVER I CONTACT COSTOMER CARE THEY DID NOT GIVE ME SATISFACTORY ANSWER AND ALWAYS TOLD THAT YOUR PRODUCT WILL BE DELIVED WITHIN 10 WORKING DAYS.

KINDLY HELP ME TOPRESOLVED THIS PROBLEM.

THANKING YOU,

ANIL BHASIN
MOBILE NO; [protected]

Naaptol — faulty product,

Hi,
Can any one help me in getting my refund from Naaptol. This guys are playing aroun from last 2 months with helpless/crazy cusomer care. Please help me to lodged a complaint with them

Regard,
Asi[censored]mmer
[protected]

mall4all 22crt gold plated kada pair — not receive the item

i bought a pair of kadas 5thof august which is not deliver yet......plz send it to me immediately...order no633953 rs 198.00/

Hi,

This is me again who lodged the complaint, it has been 80+ days after receiving this comment from Naaptol..
Dear Customer,

We sincerely apologise for the inconveniece caused to you. We are working on your complaint and in next 7 to 10 working days you will recieve Usb Cord, warranty card, Manual Book, Free Watch and Battery.


Thanking you in anticipation.
Regards,
Naaptol Customer Care.

and i'm still calling them as i didn't receive Usb Cord, warranty card, Manual Book, Free Watch.

The product itself doesn't stand as per the claims, instead the service also sucks so much.

I would have bought a brand new Nokia mobile phone, instead of wasting money calling them for the last 4 months.

Every one reading out please be aware of naaptol.

Here is my Order#: 335373.

And my complaint # for Free Watch: 149187
And For User Manual / Warranty Card: 149180

No matter what.. Naaptol Really Sucks

Naaptol / Mall4All 22crt Gold Plated Kada Pair — not receive the item

i have ordered a 22crt kada pair on 5th of august 2010 and i have not get it yet.Naaptol is a very cheater company..they like to cheat people very much........They don't send my product yet or not given the money yet.....i called several times to the naaptol customer care but still now they don't refund my money..........plz refund my money as soon as possible

i agree with this compliant...

NAAPTOL — Delivery of Defect product - Green Apple MP3 Player

I have purchased Green Apple MP3 player from Naaptol. After receiving the product i got shocked . It is in very worst quality and it is just like a plastic toy with so many scratches and corners are faded ( as old as 1 year)
If there are any minor defet then i can manage. But the product is absolutely not fit for anything. Following are the defects.

1. Could not connect the device using USB cable. So i cannot upload any files to the product.

2. Battery charge lasts for only 10 to 15 minutes.

3. One side of ear phone is not working.

4. The corners of the product are in scratch/faded condition.(as very old one).

I could not understand ,how come a product can be sent to a customer with these many defects , without testing.

So please do not go for naaptol at any cost. Being a middle class you may want to buy a cheaper one, but you will be totally cheated and you will loose your money.

hello friends
My name is - Nainesh Bhatt From ahmedabad - gujarat
Mobile no- [protected]
Mobile- vox 307 quarty kepaid mobile
Rcvd date - 06.09.10
order no. 723020

I have purchase the mobile through naptol .com but the mobile battery is charging time 6 to 7 hrs and after full charging without any use 10 to 12 hrs charging is automatically down . so battry is very folty . as per company advertisement 500 to 600 stand by time . i have received the mobile ear phone breakage conditioned . and also as per advertisement free stylish hand watch ..but no. this is avalable in local market in rs. 40 to 50 ...many time i have called him but till i cant reply

so guys beware the fraud company he is cheater and foulty item supplier
so please do not make any transaction with him

Please read the advertisement mentioned below.


Type
Design Bar
Input Type ?

Mobile Phones are operated using QWERTY Keyboard (like Blackberry), Touchscreen (like the PDAs) and Keypad.

Keypad
Display
Display ?

The display is better known as the screen. It shows icons, messages & instructions and functions.

LCD
Standard Battery Features
Standard Battery Type ?

There are three types of batteries available in the market today: Nickel Metal Hydride (NiMH), Lithium Ion (Li-Ion) and Lithium Polymer. Lithium Ion and Lithium Polymer batteries are known to be superior in quality. Lithium Polymer is even slimmer (thinner) and lighter than the Li-Ion battery.

Lithium Ion
Standard Battery (mAh) 1400 mAh
Talk Time with Standard Battery (hrs) 3 to 4 Hrs
Standby Time with Standard Battery (Hours) 500 to 600 Hrs
Memory
Phonebook Yes, 500
Call records
Card slot (Yes/No)
Inbuilt Memory (MB/KB) 250 KB
Extendable Memory (Yes/No) ?

As the mobile phones have limited memory, phones have the provision to extend or increase the memory to save the data.


Extendable Memory Type ?

When the internal memory of the mobile phone gets full, the extendable memory helps in saving the data on a removable media like MMC, SD, microSD, MiniSD.

Micro SD
Maximum Extendable Memory (GB) ?

It indicates the maximum limit of the Extendable Memory supported by the mobile phone. Some mobile phones support upto 4GB and more extendable memory.

2 GB
Camera Features
Mega Pixel ?

Resolution is made up of building blocks called pixels. A million pixels together are called a mega pixel. Its on the resolution, which is composed of elements sensitive to sunlight, that the image is created. Each of these elements registers one of the points (called pixel) that create the picture.

1.3 MP
Digital Zoom
Flash ?

This is an inbuilt light used at the time of taking a photograph from a camera mobile phone. There are two types flash - Photo Light and Flash.


Video Recorder ?

Many camera mobile phones let you record short clips of highly compressed, low-resolution video in VGA format (640 x 480).


Connectivity Options
Bluetooth ?

Bluetooth is a short range wireless technology that connects electronic devices, including cell phones, printers, digital cameras or palm top computers. It is designed to exchange data at speeds up to 720 kbit/s and at ranges up to 10 metres.


USB Connector ?

A small connector on the mobile phone where a USB cable can be connected to transfer the data or images is known as USB connector.


GPRS ?

With General Packet Radio Service or GPRS you can be continuously connected to higher capacity Internet-based services. Just turn on, tune in, and download - whenever you like. GPRS is the perfect bearer for many kinds of applications: Multimedia Messaging, Imaging and Internet Browsing.


WAP Enabled ?

WAP refers to Wireless Application Protocol, which is a set of communication protocol standards used for accessing the internet on mobile devices like phones, PDAs, etc. We have various versions of WAP available - 1.0, 1.1, 1.2, 1.2.1.


Multimedia
Music Player
Music Format Mp3
A2DP (Stereo Bluetooth) ?

Advanced Audio Distribution Profile or A2DP means streaming high quality audio from one device to another over a Bluetooth connection. For example, music streamed from a mobile phone to a wireless headset.

NA
FM Radio
Games yes, 5 inbuilt games
Email and Messaging
Instant Messaging ?

Instant messaging (IM) is a form of real-time direct text-based communication between two or more people using shared clients. The text is conveyed via devices connected over a network such as the Internet.IM allows effective and efficient communication, allowing immediate receipt of acknowledgment or reply.


Network
Dual Band ?

Dual Band is a switch that allows you to switch between two transmissions that are adopted by Asian and European countries.


PIM
Calendar ?

Yes


Scheduler
Additional Features
Flight Mode ?

Flight Mode option allows the user to switch off the mobile phone feature on his phone and use it only as a pda or an mp3 player. This allows the user to use the pda or mp3 function of their mobile phone in areas where they are not allowed to use their mobile phones like airplanes, etc.


Handsfree Speaker
Internal Antenna
Currency Converter ?

Some Mobile phones provide you with an in-built currency convertor to calculate the equivalent value of money in another currency.


Predictive Text Input ?

This feature gives you the option of speeding up the process of entering text by using a built-in dictionary.


Java ?

Java is a high-level programming language. Java is used some mobile phones to install applications and games.


Torch yes, 5 LED
Dual Sim (GSM + GSM)
Voice Features
Text to Voice
Sound Settings
Ringtone Type Polyphonic, Mp3
Internal Vibrating Alert
Colour
Colour Options Black
Machine Dimensions
Width (mm) 57
Depth (mm) 14
Length (mm) 107
Weight with Standard Battery (Grams) 108 gms
After Sales Service
Warranty Period (Years) 6 Months

NAME: RAJ KUMAR SHARMA
MOBIL: [protected]
ORDER NO.336028 & 343831- 8 GB GREEN APPLE MP3 & MP4
PRICE : RS.1999 PLUS SHIPPING RS.100 TOTAL RS.2099
DELIEVERY DATE& VENUE:[protected] G.I.-1054, SAROJINI NAGAR, NEW DELHI-110023.
I GOT ONE 8GB GREEN APPLE MP3 & MP4. I HAVE MADE PAYMENT FOR TWO. IT IS DEFECTIVE WITH NO AUDIO OR VIDEO WORKING. I TRIED TO COMPLAIN ON GIVEN NO.[protected] & [protected] BUT NO RESPONSE RECEIVED. FURTHER I WANT REFUND FOR THE SECOND ORDER. IT IS DIFFICULT TO CONTACT ON GIVEN PHONE NO. NOW HOW CAN I GET BACK MY REFUND AS WELL AS COMPLAINT FOR THE DEFECTIVE PRODUCT.

Naaptol/Green Apple MP3 and MP4 Player — Defective product delivered, no refund even after sending the product back.

Dear Readers,

My order no at "Naaptol" is 198987
I was promised or probably lied a refund against a defective Mp3 player worth 2099.INR delivered from Naaptol to me, after going through lots of hassles & numerous calls to Naaptol, they finally advised me to send the product back to them (POD attached with this complaint). The product was delivered to them on 20/03/2010 (as mentioned in POD), since then I have still been waiting to receive refund from Naaptol.
Tried every thing in the book to make them spare attention on my case but employees over there it seems just don't give a damn, even tried warning them about "Consumer Complaints" but they just wont care especially these three people mentioned below, they claim to be head of some department,
Ms.Geeta Baghel
Ms.Minal.Vichare
Mr. Murgan
Emailing them is totally out of question because receiving a reply from them is never going to happen.

Please consider the fact that its been more then six months that I have been waiting to receive the refund from Naaptol but in vain there are no actions from their side, Hence I request Naaptol to please keep their promis & do the needful at earliest. Also request them to quiet making consumers go through such troubles by sending them quality products, by quality products I don't mean third class Chinese products.
--
Best Regards.
KHURAIF SHAIKH,

green apple — defective MP3 player

Hi,

I have bought a new GREEN APPLE MP3/MP4 PLAYER online on naaptol.com.

I didn't recieve any user manual or installation CD for tha player.
and the player is not working at all. Now It's like a toy mp3 player which I bought by paying Rs 2100/-. (It's a defective piece, not even recognized by computer)


Please do the needful so that I could get the replacement or repayment of the money.

Naaptol — poor quality and non functional items

I ordered a package of car vacuum cleaner+tool kit+Dent remover from NAAPTOL.COM. My order number was 818273 and order value was Rs 2199.00. I was disappointed to see quality of the products.The car scratch remover failed to remove even smallest scratches, vacuum cleaner was not sucking anything at all and in the tool kit screw driver was freely rotating on its axis. All of the three products were of no use and of extremely poor quality. When i informed customer executive of Naaptol.com about the issue and asked about the cash refud procedure then he said only replacement is possible for the products and i have to bear cost of transportation. I regret to say if such is the quality of products then these people should stop the business of online fraud.

Naaptol.com / Green Apple Mp3 Player — Poor quality product delivered

This is to inform you that i have received an extremely poor quality of Green apple mp3 player on cash on delivery scheme ordered on 22 Sep10 .My order no is 787023, shipped via AFL,AWB no [protected]. The product (which is under 6 months of gaurantee period) has stopped working after 15 days of delivery.The above item also varies entirely with what has been projected in the company website.Complaint forwarded to company but no yeild.You are requested to instruct the company to refund the money (Rs 2099/-) to me at the earliest (No replacement of product please as it is very sustandard).
Regards,
e-mail : sudhir.[protected]@yahoo.in
tele : [protected]

there is no response for my complaints, they are cheating me.. praveenkumar

Naaptol — not received order no.,payment received

sir i was ordered black cherry bl9000 mobile handset threw mobile banking [deal code.510]iwas made payment rs.2999/-&200/-approval codes-537121,125494 threw citibank credit card.at the date of[protected].but till date iam not received any call or order no. from naaptol.and iwas given complaint threw mobole no.[protected] four times also they are asking my ststement .iwas given my statement threw fax also .my mail id:mrgoud.[protected]@gmail.com

Naaptol — Faulty Non standard Car MP3 Player

On 16th August I have ordered a Car MP3 player from Naaptol.com after seeing the advertisement in News paper.When I have received the same through courier after payment of money observed that it is a non standard material even many functions are not working.I have contacted Naaptol to return the material & return my Money.As per their instruction I have sent them the MP3 player .But till date they have not returned my money.giving false promises only...

My Order No :640814.
Money Paid :Rs 1700

Please help

Regards
K.S Mohapatra
Ph:[protected]

blackcherry cellphone — payment received but order no.not given

sir,iws given orderthrew mobile no.[protected] ,on[protected].but iwas not received any order nomber &
any payment detals.payment threw credit card.
name:ramesh mamidi
deal code:510
ordered date:[protected]
bank:citi bank credit card. atleast refund my ammount in to my account.thanq.
account no:[protected]

Naaptol — DELAY IN DELIVERY

I HAD DONE ONLINE SHOPPING ON 17-11-10 BY USING CREDIT CARD FOR Rs 3249. EVEN TOUGH THE PAYMENT WAS DONE THEY DID NOT GIVE ORDER No. ON COMPLAINING TO THE CEO THEY GAVE ME THE ORDER No.1042692 ONLY ON 30-11-10. I WAS PROMISED THE DELIVERY OF THE ITEMS IN 5 OR 6 DAYS. EVEN AFTER 15 DAYS THERE IS NO DELIVERY. I WAS COERCED TO PAY BY CREDIT CARD INORDER TO GET A SURPRISE GIFT
JOSEPH PINTO Mobile:[protected]

manay 16 g.b. pen camra purchase kiya tha jo order denay k 20 din baad mujhay mila, may out of station tha jab ek mahinay bad may wapis ay aur
product khola to cmra ka lence saho condiction may nahi tha aur off on buttan
working condiction may nahi tha manay jab complain ki aur blue dart courier say service ke liya bhaja to ek mahinay bad mujhay reply mila ki apka product
repair k liya mil gaya hay is prossing may hi naap tol nay ek mahina gujar diya hay aur wo pen camra replacement hoker nahi mila hay mujhay lagta hay ki manay naap tol ka product lekar bahut badi galti ki hay
mera order no. 709435 hay.
plz meri provlum short out karay
vijay sharma
mahalaxmi press & flex world
sabji mandi kheria mod
agra
M. [protected]
M. [protected]
email : agra.[protected]@yahoo.com

Naaptol — False commitments for delivery

I am Gautam Malhotra, writing to you regarding the false commitments made by NAAPTOL.
I placed an order for a mobile phone on the 5th Dec. and i received a mail stating that my order will be delivered in next 7 working days.
Its been 9 working day and they are saying that it will take another 7 days for them to get it delivered to me.

I request you kindly see into this matter and take necessary action.

Best regards,
Gautam Malhotra
[protected]
[protected][protected][protected][protected][protected][protected]

THIS IS THE MAIL I RECEIVED FROM NAAPTOL.COM

Reply |[protected]@naaptol.com to me
show details Dec 5 (11 days ago)

ORDER CONFIRMATION MAIL - Cash on Delivery (COD)
Dear GAURAM MALHOTRA,
Thank you for shopping with Naaptol.com. Your order details are provided below:
Order NumberPayment OptionOrder Value (Rs.)Status
1069492 Cash on Delivery (COD)6199.00Order Under Process

Your order will be delivered to you within the next 7 working days.

We at Naaptol.com are constantly striving to provide you the best shopping experience. We hope you have enjoyed shopping with us.

Please Note:

At the time of delivery please hand over the CASH against delivery of the product.
The product will be delivered in a sealed condition.
Do not accept any packet which appears to be tampered or damaged externally.
Do not pay more than the order value. In case the delivery person insists for any additional amount related to statutory charges like octroi, entry tax, etc. please pay and take a receipt form the delivery person. Inform us about it to our customer care team and we will refund you the extra amount paid.
For any queries and details, please get in touch with our Customer Care Department at [protected] between 9:00 AM to 6:00 PM. We will be glad to service you.

Thank you for shopping with Naaptol.com
Sincerely,
Naaptol.com Customer Care

THIS IS A SYSTEM GENERATED MAIL. REPLIES TO THIS MAIL ID WILL NOT BE RESPONDED.

NAAPTOL EPHONE AP3 — non replacement of defective mobile

I have bought a cell phone from Naptol.com which I received on 23-aug-10. Within 7 days of receiving the phone it stopped working. After that I have called the complain department,they said i should send them the phone through any other courier. So I had sent them the phone on 24-sep-10 through maruti courier. the courier came return saying that closed then next day i personaly went to deliver but then also it was closed then after few days i went again so it was open so i delivered it on 4-oct-10.They said that i will recieve replacement within 10days. I called them on 14-oct-10 Naptol People, they will replace my phone and send a new phone to me within 7 working days as they had told me at the time of purchase that in case there is any problem with my phone within 6 months they will replace it as mentioned in the advertisement.Again, after 7 days they told me that you will get it within next 7 days which I didnt. Then again I called up after 7 days, they told me the same thing. Last time I called them is on 19thNov-09,30.11.010 & 16.12.10 and they told me that I will positively receive the phone in a week time. I have not got it till NOW. I tried calling so many times but they speak rudely and are not at all helpfull. I am feeling that I am being cheated.

HI,

My Name is Venkat, i have bought Xpress mobile from naaptol company in dec 2010.I got a mobile from AFL courier an started using it, it worked only one day, after that screen got blank and did not open anything.

I had informed so many times to the napptol customer care, but no use.After that i fedup with that mobile and sent back to naaptol.I had sent so many mails to the naaptol people though no response.

Am requesting you all the people do not buy blindly any naaptol product. There are very cheap and defective products.

Thanks,
Venkat

I have purchased car combo pack in which there is one multimedia player, car vaccum cleaner and 2GB pen drive.In this pack only pen drive is working condition, another both item are not in working conditions.the quality of product is very poor.It is mentioned in ad that the vaccum cleaner is having 3mtr wire with electric plug but it is almost half mtr. long with car electric charger plug only.And also it mentioned that the multimedia player is having CD player but is just having USB port its packing is in the broken caton that it is looking like a garbage. My order no. is 770962 dated 16/9/2010 and recieved on 24/9/2010 and i return it back on 25/9/2010 on your Hyderabad address. It is mentioned that money is refundable but still i am waiting but my money is not came yet. We will calling customer care after one week they are saying your complained is recived and it is forwarded.And your check is send to u early but we are still waiting today 4/1/2011 we are still waiting. The customare care is forgery the people if anybody seeing this please action.

Naaptol / Health Walker with Infrared — Not Re Delivering the product

Order no: 560022
Product : Health Walker with Infrared
Quantity : 1
Order Amount: Rs. 3299.00

We had ordered Health Walker with Infrared from naaptol about 6 months ago.They delivered the product,but it was faulted product.So we sent it back for the replacement without giving any extra charge as they said 2 us and now they are demanding the extra shipping charges from us.
We called so many times but they naver respond.Then I mailed to company CEO and he replied that
"Dear Mr. Bhaskar,

Please accept my apologies over the incident.

I have instructed my Dispatch team to resolve your issue on priority.

Do write to me for any more of such issues."


Regards

Manu Agarwal
CEO & Founder

Till date we have not received or product.I mailed again and again to CEO,but no response.We requested them for refund,but again no response.

Please take some action against the company and help us to get our product.

Company Detail:
naaptol
Unit 418, Building 2, Sector 1
Millennium Business Park, Mahape
Navi Mumbai - 400710

Tel: [protected]
Fax: [protected]
(M) [protected]

Naaptol — pendrive not supplied against payment received

ref orderno.6254852for the supply ofusb pen drive. Money has been charged on credit card bu yet not supplied the order date is 06/01/2011




[protected]@gmail.com

Naaptol — cheating and playing with emotions

i had booked a product on date 11th of december..
my order number is 1094564.
till date i havent got delivery.
also customer care is using abusing words.
also every single customer care giving assurance of 7 days delivery assurance.

Naaptol — refuse to accept faulty product parcel

i have purchase a spy pen camera with 16 GB storage from naaptol india. i have ordered it on 29-oct-2010 and received after one week. the order on. is 932748. the product was not working properly on 20th jan 2011. i complained to naaptol. they instruct me to send it to "aramex india pvt. ltd. 12/a, new sun mill compound, lower parel, mumbai- 400013.". i send it to above address with first flight courier. the consignment no. is W69297073. i tack the above consignment on first flight courier on 3rd feb 2011. the web site display that the party refuse to accept the product parcel three days continuously 31 jan, 1 and 2 feb. then they dispatched the product back to me. i have paid the courier charges 91 rupees also. when i talk to customer care of naaptol they said me to send it again. why should i send it again and again and pay the courier charges when party refuse to accept it. please do the needful.

NAAPTOL — DEFECTIVE SPY PEN,MP3

IS IT POSSIBLE IN MODERN INDIA TO CHEAT PEOPLE IN A WAY LIKE NAAPTOL
NO PRODUCT MANUAL,PEN IS DEFECTIVE NOT WORKING AT ALL
MP3 PLAYER IS JUST A MATCH BOX

Naaptol — Re: Fw: SPY PEN Order No.298768

I too purchased a SPY PEN from NAAPTOL under their Order No.298768 on 16/04/2010 which, after returning it for repair five time, I forced to claim for refund and accordingly, I returned the SPY PEN and claimed in June 10, but even after today in spite of my telephonic reminder now and then, they have not taken care to refund my money worth Rs.1749/-.

Hasmukh Patel

Naaptol — giving the wrong product

we have order the mobile order number 273846 on 3rd April 2010. we have order the touch screen mobile but when the they send that mobile it is not the touch screen mobile then we dont accept that mobile and we send that mobile to naptol company, we have siad to give the refund but they always make excuses. so pleaze help us

from,
k.senthilkumar,
27/12, keelamudhaliyar street,
near kadambar kovil,
kulithalai-639104.
mob no;[protected].
sir,
sub:charging complent
just i have to inform you, i purchased BL8000 model phone. now this mobile is not charging. so you please regulate the problem as soon as possible.
thanks & reguars,
k.senthilkumar.

Dear Mr. Siddique,

Please accept our sincere apologies for the inconvenience caused.

We would request you to visit your nearest Blue Dart office and send the defective product (Kadhai) to the below mentioned address:

Doshi Home Appliances Pvt. Ltd.
JAI SHRI RAM,
PLOT No. 20,
SECTOR 2,
CHARKOP,
KANDIVALI (WEST),
MUMBAI - 400 067

Kindly mention your Order # [1256511], your name, contact # & the defect on a piece of paper in the parcel.

Please help us with the AWB # after sending the product.

You will surely get the replaced product (Kadhai) within 7 to 10 working days from the day we receive the product back.

We request your patience in the interim.

Kindly revert all your mails to : [protected]@naaptol.com

Thanks & Regards,

Vijay Kapa,
CRM


Dear sir,

I have sent thru Trackon courier vide awb. No.[protected], to the below given Kandivli address, its shows shifted from there….

Kindly look into this matter and revert me immediately, ,

How you can give me the address on which that company is shifted, , , ,

And now I have to bear extra more charges for redelivery….

Pls. reply me soon…

You can track this awb. On website www.trackoncouriers.com

Regds

siddiqui

After reading all the comments of faulty products refusal, This shows that you people are in practise of cheating the customers, Now I am waiting for your call, if it comes by tommorrow than alright, otherwise i'll go to consumer court, , , , , , , ,

Naaptol — no response and harssing

sir my name is r.raviteja i am from guntur i buy a digital camera from naaptol from mumbai (order no 774554) but that is not a correct one as the company displayed in the add in news paper thats why i retirn the camera to the company before 5 months but still i did not get the refund from the company i called several times to the company and i also send amail to ceo of the company i spent almost rs 2000 for the phone to call the costomer care of naaptol so please do yhe justice to me



yours faithfully
r.raviteja
guntur
[protected].

Naaptol — delivered defective product

Dear sir,

I have given order to naaptol on 19th, dec. 2010 with advance payment for fun kids combo(flying helicopter, remote car, videogame, binacular and eatch). My order no is 1136026. They have delivred product. After receiving i came to know that the helicopter and remote car were defective. So i called to customer care and inform. So, i have return both the product to them as suggested by customer care. They received product on 10th, jan, 2011. After that i called to customer care so many times and each and everytime they says that you will receive product within 7 to 10 working days. Till up to date i have neither received product nor call from naaptol.


I could not understand what is to be done.

Please help me out to get my money back.


Thanks,
Sandop
[protected]

Luring Consumers With Wrong Declarations & Faulty Prodcuts & Incomplete Products delivered.
This is to bring to your notice regarding the Order Number: 1236805

My compliant is also for Naaptol.
I had ordered a Blackberry Storm 9530, but the phone i recived was second hand phone with screen broken .

So i sent the product back.

MY repetaed calls to the Customer service did not help as they are neither cancelling the order nor delivering either.

Then one fine day i get a msg that ur product is delivered.
I have not recived any product, but they kept institing it has been delivered.

The Customer service sucks completely.
It is a fraud site.

you are very much right. I also bought a 16 GB pendrive spycam through Naaptol. they supplied a defective product and replying via phone or e-mail.
Kalyan Ganguly

HI,

My Name is Kalyan Ganguly, i have bought 16GB pendrive spycam from naaptol company. The product is defective. recoding could not be done from the very first day. camera switch is broken at the time of delivery.
I had informed so many times to the napptol customer care through e-mail, but no use.After that i fedup with the product.I had sent so many mails to the naaptol people though no response.

Am requesting you all the people do not buy blindly any naaptol product. There are very cheap and defective products.

Thanks,
Kalyan

Dear sir,

am pavan kumar i purchase one spy pen 16GB.its not woking properly.i sent via blue dart courier to ur company R k enterprises.they sai that to provide replacement.one i recive it but same problem.again i sent it to u .They said replacement will be with in ten days but still i dosent receive it . plz do fever for me .this id my
salveru order no 800579 .

plz give solutions for me .my order no 376117. need immediate reply from u other wise will go through leagle .

mera spay pen 3 manth se aaya nahi he me complaint karana cha hata hu grahak cort me turant mo.[protected] par call kare mera order no.1085861

Naaptol — Refund against faulty product.

I had purchased a 16 GB Spy Pen from Naaptol but the product was faulty. The product was sent back for replacement. After replacement, again the product was not working properly. The product was again sent back for the refund of the amount paid to the company. The faulty product was delivered at the Vendor's end on 31 Dec. 2010 but the refund has not been received yet.

Naaptol — Blackberry

We had Purchased 2 BB 8830 from Naaptop. While booking the Order we were promised a Black color phone. However when we received the phone we got a Maroon color phone. We have been constantly following up with Naapto to get the phones replaced however there is no response from them.

This is to inform you that your concern has been noted and our team is working on a resolution. At the outset, we apologies for the inconvenience faced by you. If you are facing problem then please revert on [protected]@naaptol.com or else you can call on customer care No. [protected].

Thank you
Naaptol Customer Care.

oye dedo na is bechre ka spy pen

Hello,

My order no is 47452. I am supposed to get TCL bluetooth free with my mobile. From last 1 month I am calling customer care of naptol, they are replying that in 7 to 10 working days I will be getting my bluetooth device. Again when I call after 7 to 10 working days. They say complaint is under processing, You will receive in 7 to 10 working days.

For how many times I have to hear this message from your customer care. Are you going to give me that bluetooth device or not? Or do i need to go to consumer court to complaint regarding your service?

Reply me asap.

Regards,
Rutul

with due respect

I would kindly inform you that, I had purchased a spypen (8 GB) plus pen drive plus voice recorder from your company as on 01/10/2009 having order no. 61357 with the price of rs. 1690/-. After using it it was found that, it had some problems while any recordings so, I send it back to your company as you suggested after my complain on 25/01/2010 by the blue dart courier service with document no. [protected] and after sending back the products it was informed to me that the products will be replaced with the new one and soon be sent with in one week. But I am not getting any response from the company.

Kindly look into my problems and solve it as soon as possible.

Thanking you

HAWA SINGH SHARMA
SILIGURI
CONTACT NO. :[protected]

Hello,

My order no is 38169. I sent my mobile E-PRO-71 ON 5/1/2010. From last Every 12 week i am calling customer care of naptol, they are replying that in 7 to 10 working days I will be getting my mobile E-PRO_71. Again when I call after 7 to 10 working days. They say complaint is under processing, You will receive in 7 to 10 working days.

For how many times I have to hear this message from your customer care. Are you going to give me that mobile E-PRO-71 or not? Or do i need to go to consumer court to complaint regarding your service?

Reply me asap.

Regards,
N.D.Patel

YOU HAVE DISPLAYED THE COMPLAINTS BUT WHT IS THE VIEW ON THESE COMPLINTS BY NAPTOL NOT DISPLAYED WE R DOUBTFUL IF THE COMPLAINTS REACHED BY THE NAPTOL

I was about to purchased some product from naptol online but reading all above complaints I have cancelled my plan of purchasing online from naptol

Naaptol Online Shopping — Bajaj Platini PX 20I iron is not working,its in 2 year guarantee

Dear naaptol, I bought Bajaj Platini PX 20I iron sr.no.of the product: j[protected] gc si.no/code no.: 1409252 on 21/4/2014 it has 2 year guarantee, but it is not working

My order is 39725 for ephone. I didnt receive instruction manual and battery. Worst customer service and bad management. When we contact them, we receive same response " all the customer service professional are busy kindly contact later".

My humble request to ones who want to purchase:" Never purchase any product from Naaaptol"

bad product

i have purchased naaptel bl9000 product no touch screen i am cheated by naaptel i recived this product but bluetooth id not working and memory cord id not givenand no one ids here to help me on this this very falthu mobile dont purchase this mobile from naaptel ...

Naaptol seems to be more of a fraud. I had placed two orders with them in last week of August 09 which are yet to be delivered. One was against credit card and one on COD. The customer service people are not able to give a satisfactory answer. First I was asked to send my credit card statement so that they cud verify that I have made the payment. Are they living in the stone age !!!.

I an a regular on ebay and products are delivered between 1-7 days and whenever I hv not recevd the goods the money was refunded in 15 days, theirs is a self monitored system.

Save your time, money & energy STAY AWAY FROM NAAPTOL

I purchased the MP9 Digital Pocket Video Recorder, for my professional use. I was enjoying its use untill it fell down from my top pocket, in the office. The on/off button spring slacks, and cannot switch off. Records contineously untill battery discharges. How can one open and fix the on/off button spring?

This is to inform you that your concern has been noted and our team is working on a resolution. At the outset, we apologies for the inconvenience faced by you. If you are facing problem then please revert on [protected]@naaptol.com or [protected]@naaptol.com.






Thank you.
Naaptol Customer Care.

I would like to get help from any one who want to help. What can I do to get the thing or complain about the Naaptol.

P.Thangadurai.

Till date the Naaptol did not mind about the complaint, I made. They are regularly sending me emails for their promotion with attractive offers.
There are lots of online companies fooling the innocent persons by supplying fake products, which they might have taken in auction as scrap.
Public must check it before purchasing(that may not be possible, because they get money in advance) or at least avoid such companies. Don't be carried of the attractive online offers. Study about the online marketing company's status in the consumer forums.

Sir,

I was purshase an e phone on 22-10-09 from naaptol (my purchase code no is 75902), navi mumbai and this phone has been received by the blue dart corrier (No [protected]) and paid Rs. 5200/- in favor of naaptol .
But this product is very faulty. this is not switch on before the 4 days and this IMEI no is duplicate. I want to contect with costomer center of naaptol but by the costomer serive of the naaptol is not good. they are not want solution of my phone. Naaptol cheat me.

So pls. sir, return my money and i will return my EPhone to Naaptol.

Sir,

I had ordered an e phone on 01-11-09 from naaptol it's reference no. was given [protected], order was made from PATNA(bihar) and this phone has been received by the harpriya corrier (No.[protected]) and paid Rs. 5449/- in favour of naaptol .
But this product is very faulty. I want to contact with customer center of naaptol but by the customer service of the naaptol is not good.They don't wanna solve the problem. Naaptol has cheated me.
Before I take any serious action against this service I kindly request you to take some action and let me not go so further.

corrier service address-cr avenue branch kolkata[protected]

I ordered for spy pen 8GB, and on delivery paid Rs. 1690/- but when opened the pouch, found that USB drive was not there, meanwhile the courier boy went away.there after I made complaint but not heard till date by naaptol. My order no was 42794 dated[protected]. This is a cheat and nothing else. Till date my spy pen is without cap. so please let me know what to do. if no body hear to you despite paying full money in cash.

I have purchased EPhone from Naaptol, Mumbai dt.[protected] my order No.49579 but recently Indian Govt. Ban to China mobiles and duplicate IMEI no. then i have found my hand set duplicate IMEI no. and reject my calls from my handset. I have already pay Rs. 5000/- to Naaptol. Naaptol give 6 (six) months warranty. Naaptol cheat me.

I dont want any xcuse to naaptol, but naaptol doesn't work properly.

So I request to all the customers pls dont get the from naaptol.

If any problem pls contact me on my no as under

Divyesh B. Mistry
Mob. :- [protected]

I was impressed by the user and expert review about the ephone from the naaptol.com website. But when i asked them if i can see the gadget before buying it, they clearly refused me about that and also when i asked about the complaints from previous customers, they said that there were no complaints regarding the phone.
1]. They were not providing exact information about the phone.
2]. They were lying to the customers.
3]. I clearly saw a fraud in their service.

Dear All,
naaptol is best for online shopping i request to all dont make any complaint against naaptol really i am happy about that product...!

bad quality of dress material

bad quality of Maahika set of 7 pakistani dress material - order no.10466998. mateial received on 3.9.2014.vore

TFP !&q!_qZ__)

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VF5 ;FC[AG[ H6FJJFG] S[ C] S<5[X 9FSZ4 VF5GL XFBF DF VF[0"Z GAZv #&#&$ YL Canon Powershot A460 Degitil Camara A]S SZFJ[, CTF[P H[GF[ VFEFZ jIST SZTF[ SMS, dt. 11/09/09, 02:07 pm GF ZF[H VF5GF wJFZF DF[S, JFDF VFJ[, CTF[P 5ZT] DFZL Complain K[ S[ DG[ VF5GF ;[<; l05F8"D[g8 YL H[ VF.8DGL l0, LJZL SZJFDF VFJL K[ T[ VF[0"Z GAZv $)$5& ;FD[ TCL DV708 Still Immage Digital Video Camera, SR.No. [protected] l0, LJZL SZJFDF VFJL K[P H[GL VF5GL Customer Care DF Complain 56 D[ SZ[, L CTL VG[ DG[ H6FJJFDF VFjI] CT] S[ VF VDFZF ;[<; l05F8"D[g8 GL E], K[ VDF[ VF5G[ lNGv!_ GL VNZ VF5GL VF[ZLHG, 5|F[0S8 VF5G[ DF[S, L VF5LX]P H[GF[ Complain GAZ $#5 K[P 5ZT] VF5 ;FC[AG[ H6FJJFG] S[ ;[<; l05F8"D[g8GL E], GF SFZ6[ C] ALHL 5|F[0S8 S[JL ZLT[ JF5ZL XS]P

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C] Canon Powershot A460 Degitil Camara VF[ZLHG, lSDT C] R]SJJF 56 T{IFZ K]P

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Totally agree with him; even myself bought mobile phone in dec 1st week (from bhopal) and paid the amount in cash to the courier and to my utter surprsie found that the mobile phone after opeing the parcel was used one with lot scratches on it.
This was communitcated to naaptol immediately and the product was returned very next day to the addressalso paid for the courier from my pocket and asked replacement with new one. As of Today 1 Feb.10 the naaptol (2 months ) has not sent new mobile as replacement for the ordered nor can contact i.e send mail to them because mail delivery fails on their mail address, phone numbers which is on website is on voice mail where no body to answer or responder gives excuse time and again . mattter now left nowhere but to go consumer court for the deficient services and agony had !

This is to inform you that your concern has been noted and our team is working on a resolution. At the outset, we apologies for the inconvenience faced by you. If you are facing problem then please revert on [protected]@naaptol.com or [protected]@naaptol.com.






Thank you.
Naaptol Customer Care.

DEFECTED BB8830

I HAVE PURCHASE BB8830 THROUGH NAAPTOL.COM BUT IT IS DEFECTED...

NOW PLEASE CONFIRM HOW CAN THIS MOBILE REPLACED OR REFUND MY AMOUNT.

MY ORDER NO WAS:1506823.

PLEASE CONFIRM TO US.

RGDS,

AJAY RAJ
mob:[protected]
mail:
[protected]@rediffmail.com
ops.[protected]@sll.co.in

i am waiting for reply from naaptol.com

I HAVE BOUGHT BLACKBERRY 8830 THROUGH NAAPTOL.COM BUT INTERNET NOT ACTIVATED.

NOW PLEASE CONFIRM HOW CAN IM ACTIVATED INTERNET. AND TELL ME YOUR CUSTOMER CARE NUMBER.

PLEASE CONFIRM ASAP
THANKS AND REGARD'S
GIRISH CHANDRA
[protected]

i have bought gfive gf73 through naaptol .com but feature is not responding

please confirm
sangive kumar[protected]
[protected]@in.com

please deactivate me the sms of la follow 58888 on number [protected] /[protected] /

please deactivate la follow sms of all bollywood actor and actress on my mobile number [protected] /[protected]/ [protected] otherwise i will complain to trai or consumer forum delhi, , , , , , , , , , , , , , , , , ,

yar stop your offers sms on my mobile.
[protected]

stop this sms of product on mobile

please stop your offers sms on my mobile No.[protected]

please deactivate me the sms of la follow 58888 on number [protected]

INCOMPLETE ORDER

ordered 8 luxury bedsheets but received only 1 piece. no response from the call center. order No : 9944580 compaint No : 6577577

D M NADAF
SUNAG
587116
T/Q. BALAGI
DASTKA/ BAGALKOT
KARNATAKA
[protected]

I am interested to purchase a 8gb Pen camera of naaptol.com
so can u send me in my address and also give the detail of
prince of the 8 gb pen camera.
Address
A/58, Machana Colony, Shivaji Nagar,
Bhopal -India (462016)
Cell No:+91-[protected]/+91-[protected]

DEAR SIR,

After purchase a 16gb Pen camera of naaptol by order no. 163586 i am using the product for make a video but camera is not make video after 40 minute. Sir, Please give me soluation of this problum on my mail ID BK[protected]@gmail.com.

By Request

Bijender Kumar
[protected]

This is to inform you that your concern has been noted and our team is working on a resolution. At the outset, we apologies for the inconvenience faced by you. If you are facing problem then please revert on [protected]@naaptol.com or [protected]@naaptol.com.




Thank you.
Naaptol Customer Care.

dear sir,
im ganesh mehatar,
maine aap ke naptol se spy pen kharida hai, pahele battry back up ke karan naptol ko bhej diya,
dusara spy pen 1 mahine bad milala maine video recordin chalu kiya, recording sirf 16 minit chal rahi he.
kuch usme aur settin hogi to plz batao nahi to re payment kar do mera order no[protected]
mera e mai id ([protected]@yahoo.in).
plz urjent reply
thanks,
ganesh

I also agree with complains because I also purchased a spy pen camera which was delivered to me 4 month later after the order and as I got my product on 15 jan it was in broken condition I register my complain they sms me an address to send the product. I dispatch that product on that address but I didn't receive any response from their side. My order no.is 821766 Deepak Baran Rajasthan