Naaptol Online Shopping Complaints & Reviews

I have purchase one /Ephone Ultra Slim Multimedia Mobile (Dual Sim- GSM Handset) from Naaptol site (http://www.naaptol.com/faces/microSite/msOrderNow.jsp?sellerId=1435&product...⇄ on 26.08.2009 the details are under.
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From: [protected]@naaptol.com [mailto:[protected]@naaptol.com]
Sent: Thursday, September 10, 2009 11:53 AM
To: [protected]@avanicimcon.com
Subject: ORDER CONFIRMATION MAIL - Cash on delivery


ORDER CONFIRMATION MAIL - Cash on Delivery
Dear Saurabh,
Thank you for shopping with Naaptol. Your order details are provided below:
Order Number Payment Option Order Value (Rs.) Status
41174 Cash on Delivery 4999.00 Order Delivered

Your order will be delivered to you within the next 7 working days.

We at Naaptol.com are constantly striving to provide you the best shopping experience. We hope you have enjoyed shopping with us.

Please Note:

At the time of delivery please hand over the CASH against delivery of the product.
The product will be delivered in a sealed condition.
Do not accept any packet which is appears to be tampered or damaged externally.
Do not pay more than the order value. In case the delivery person insists for any additional amount related to statutory charges like octroi, entry tax, etc. please pay and take a receipt form the delivery person. Inform us about it to our cust omer care team and we will refund you the extra amount paid.
For any queries and details, please get in touch with our Customer Care Department at[protected] between 8:00 AM to 6:00 PM. We will be glad to be of service

Thank you for shopping with Naaptol.com
Sincerely,
Naaptol Customer Care

THIS IS A SYSTEM GENERATED MAIL. REPLIES TO THIS MAIL ID WILL NOT BE RESPONDED.

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When we received the product we found it is faulty, and we talk to concern department of Naaptol they suggest to return back the product & you will get it new phone instrument within 10 working days. The product return details are under.

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Dear Sree,

The First Flight people has collect our packet though airway bill no.G20926566 on dated 11th September 2009, Time: 19:30.

Thanks,

Manoj Sagar
301, Balleshwar Avenue,
Opp.Rajpath Club, S.G.Road,
Ahmedabad-380 015.

Tel.No.[protected]
Mobile : [protected]



-----Original Message-----
From: ahdsales [mailto:[protected]@firstflight.net]
Sent: Wednesday, August 26, 2009 3:10 PM
To: ahdmajor
Subject: Fw: Ms Naaptol .Com--- Topay pick up


Dear Sree,
fyi & cascade the same to the sales team.

Thanks & Regards
K.Lalit Kumar
Sales Manager-Gujarat
First Flight Couriers Ltd
Ahmedabad
Email : [protected]@firstflight.net or [protected]@firstflight.net
mob:[protected] or[protected]
Ph no:[protected]

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The Naaptol company received the product on 14th September 2009, today 22nd oct, 2009 yet we have not received the product, mean time we are contact Naaptol so many times & they inform every time after 10 days you will get it. The Naaptol contact no's are[protected]-[protected]
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Our Contact Details as under

Manoj Sagar
301, Balleshware Avenue,
Opp. Rajpath Club, S.G.Road,
Bodakdev,
Ahmedabad - 380015
Gujarat.
Tel. No. :[protected]/171
Mobile No :- [protected]
email id : [protected]@avanicimcon.com

I bought the item titled, 'EPhone Ultra Slim Multimedia Mobile' priced at INR 4999.00 with INR 200.00 as shipping on October 10. I received the phone on October 15, but it was in a real horrible shape. To my surprise, it was a Chinese Mobile Phone not costing INR[protected] in the market as MRP, whereas they had mentioned the MRP to be INR 14995. I contacted them today on October 16, and they refused all they said.

The...

Cheif executive officer
Naaptol.com
Mumbai,

Dear sir

Complaint : Booking of TCL DV 708 Handicam order mno. 58603

i am to inform you with great concern that i have booked a Booking of TCL DV 708 Handicam order no. 58603 on 27/09/2009 assuring that the same will be deliver to me with in a week from date of order but unfortunately till date i could not get the same.
in this regard when i aspproached to know the correct position of delivery of productto mrs,/miss Archanaa of your enquiry counter she asked me to wait & she will inform me with in 2 hrs. but till today i could not get any reply from her i again contacted to miss/mrs shalini for the same enquiry she also replied me in the same manner yesterday & day before yesterday
to day i again approached to miss /mrs neha for enquiry purpose she asked me for waiting at least fortnight from today. in this circumstances i request you to please cancel my above noted order & send me the amount of booking to me at once

i have send a cheque in fevour of NAPTOL online shoping for spy pen gadget . they have as per my State bank of india gujarat rajula branch a/c statements the cheque is cleared by them in last week of aug'09 my order Number was 39631. after some day i have contact over there costumer care Number[protected] many times, but no one has given me satisfactory answer.i have given them a notice by register AD.i have received acknowledgement of the notice receipt by naptol. my last complaint number is 268. but still im not getting any product from naptol. i have many try to naptol support team they only assuring me that u will get your product within 5 working days. but still (after 50 days) my product is awaited.. i am hope full for ur kind support.

NAAPTOL.COM

I have submit my order on[protected] of EPhone my order no. 39425, i have used 2 days and incoming and outgoing not received, memory slot not working, data cable not working, no user manual, no warranty card, then call to naaptol and reserve pickup and but now till time i have not received fresh product pass of 2 months. i have pay already Rs. 5000/- to naaptol.com.

very bad service and management.

I purchased a product mp9 recorder from naaptol.com.
when I opened product it was compeletely damaged and of no use.
I am calling them from last one and half month for either replace or refund but no responce.

I ordered to Naaptol a spypen 8GB (ORDER No.42982) which they offered for Rs.1690/- they gave me option to pay at the time of delivery. The courier man got the money and delivered on 11/09/2009. After that I opened to see the product, it worked not even for an hour. It went off. No life in that. Complained on the same day. When complained through email no response or even acknowledgment. When contacted on 14/09/09 through phone, all are speaking Hindi, when requested to speak in English, one lady attended and asked the order number and promised to send with in 10 working days. Today I contacted them again and asked about it, they say the same version 'it will take 10 working days'. This time, they added that they would ask the courier to collect back the device from me and then they would replace new after 10 working days. I strongly doubt their genuineness. They seem to be playing fraud on me. May be on many more.

THANGADURAI

I had ordered for a spy camera pen as I was looking for it reason being I work with management services group as we have to do auditing for presentation but to my surprise when I opened the packet pen was not in working state ie when it is switched on it does not switch off with pressing of button. Yellow light does not goes off even being charged for 2-3 hrs. I request to do something about it. I understand button on top is very delicate and I know the sensitiveness of that button. Looking for you reply.

[protected]@naaptol.com

Datetue, sep 15, 2009 at 10:37 pm
Ubjectmp9 digital pocket vedio recorder 4 gb.
Mailed-bygmail.com

Hide details sep 15 (1 day ago)

I have been delivered today mp9 digital pocket vedio recorder 4 gb as order no 42755 through blue dart.
The instrument worked at the first instance. The pocket book instruction ask us to format before use.
Therefore i tried to format. After that the yellow light keeps on burning and the usb is not detecting. I think
The camera is defective. Kindly please arrange to give me a working one. Or tell me what i should do for
Rectifying the mistake.
Thank you. Ansari. M
[protected].

Sir,

I have purchased ephone from naaptol, mumbai dt.[protected] my order no.39425 but recently indian govt. Ban to china mobiles and duplicate imei no. Then i have found my hand set duplicate imei no. And reject my calls from my handset. I have already pay rs. 5000/- to naaptol. Naaptol give 6 (Six) months warranty. Naaptol cheat me.

So pls. Sir, return my money and i will return my ephone to naaptol.

Vikas pawar
[protected].

· I made payment from my debit card a Rs.22700 on their account for a item to purchases and next day payment cleared by my card provider after telephonic clearance cleared the payment but after one week my order option have not come to payment receive. It is still under process, neither I can send mail to them because mail delivery fails on their mail address, phone numbers which is on website is on voice mail where no body to answer now I have no option left other then go to police.

iNDIA TIMES NOT STOPING THE MESSAGE UPDATES TO MY MOBILE
DEAR SIR
I AM GETIG SHOPING FROM NAAPTOL.COM,BUT YOUR INDIATIMES 58888 SERVICE IS LAST 1 MONTHS TO SEND MY MOBILE SMS FOR "CHAT,GAME,NEWS,CASH WIN,ETC........"

I HAVE STOP THE SMS SERVICES OF MY MOBILE .
PLEASE HELP ME OUT BY STOPPING THIS KIND OF SERVICE FROM INDIATIMES.
THANKS
NITESH VYAS
[protected]

I orderd my product(Mobile) Palm Treo 750 Windows smart phone on 28/07/2009 on NAAPTOL at www.naaptol.com but beyond one month has past but I don’t have any product detail or any product information . I have called more then 100 times on following numbers / [protected] /[protected]/130 if you need I have a detailed Bill of my Phone which shows the call details. I don’t under stand that why is this delay happning in delivering such...

naaptol Online Shopping Pvt Ltd.
This site is not dependable... NEVER EVER PAY FIRST…..by credit card.
INSTEAD …..
PAY by CHEQUE … ONLY on actual delivery of the product.
ONCE YOUR MONEY IS DEDUCTED…
They keep your money deducted from your credit card and don't return it, rather and after you have broken your head with them for almost two months (not easy to get to them on phone) and then one fine day instead get you to buy another product for the same amount saying the product being offered is costlier.
Read their Disclaimer Policies… Notwithstanding anything contained herein, Naaptol acts only as booking agent/platform to facilitate / integrate transactions between the buyers and sellers through various platforms. & Not responsible for your product.
Delivery in seven days is a hoax and many of the stores do not exist.
Not many people take pains to comment on their activities therefore these sites flourish... Go ahead and have a taste of your hard earned money being cheated for.
They are the same ANMsoft Technologies Private Limited, headed by Himanshoo Patil as the Vice President in Mumbai.

Dear Sir,
After watching an ad in news paper I placed an order of 8 gb spy pen camera with naaptol.com on 10 th july 09. The product was received by me on 1st aug 09. 0n 5 th aug it went faulty. i.e. the lap top is not finding the product. the button got fixed and even the recording is not working. Since then i have made a number of calls to [protected]-22. Every time they take my mob. no. and say that they would call back.
But no one has called me as yet. moreover they deny giving complaint id.
Kindly register a case.

I HAVE PLACED AN ORDER IN NAPTOL.COM FOR 5 IN 1 AIR SOFA BED AND ALSO GOT DELIVERY OF THE PRODUCT BUT THAT WAS NOT OF GOOD QUALITY AND HAS LEAKAGE FROM DAY ONE, REGARDING THIS I AM COMPLAINING FROM LAST 25 DAYS BUT ALL IN VAIN, THEY ARE NOT RESPONDING AND ALWAYS SAYING THAT THEY WILL CALL ME BUT I HAVE NOT GOT A SINGLE CALL FROM THERE SIDE, I AM VERY TENSED AND WORRIED BECAUSE MY RS.4OOO/- HAS WASTED PLUS CALL CHARGES ON DAILY BASIS, PLEASE HELP ME TO SORT OUT MY PROBLEM.

Sir this is Venkat Alladi. I have ordered Aqua Dual Sim X2 Mobile in naaptol.com (HotDeals) site on 06/05/2009. They mention Assured Product Delivery in 7 working days in their site, but still I have not received the product. I have sent mails two times previously but there is no response to my mails. I have talked with their help line and complaint departments two times at that time they told me within two or three days you will get the product. But still also I have not received the Mobile. Please verify my complaint and solve my problem.

Thank you.

Venkat Alladi

Dear Sir,

I placed order on www.naaptol.com on 13th April 2009. As mentioned on their web I was waiting for the confirmation call from the seller. But there was no confirmation call from their side for 7-8days. After that I called up on their contact no. and was trying to ask about my order status. When ever they picked up my call they always said "Sir give us some time we will call you back" without taking my contact no. or my order no. After waiting for long I again and again called up their no. and they gave me same treatment.
Finaly I called and told them to cancel my order. And strainge, he canceld my order in a moment. That means after long follow up from my side there is nothing in my hand... I wasted so many calls to follow-up them... wated money on calls and finaly now there is no outcome for the same...

I think you should take this complain and try to take action against them...

respected sirs

today on 6thy of April i was searching on naaptol.com for pda.
i got to know for a pda for rs.5990 oh htc brand at the said site.
i make my mind to purchase that. but when get the link to purchase i was directed to indiatimes shopping where htc was converted into hic suddenly i noted the difference and informed you please see to it and take proper measures