National Highways Authority of India [NHAI] Complaints & Reviews

I am having Suzuki Grand Vitara bearing registration number HR 51 AX 7779. It is submitted that today morning I received a SMS regarding deduction of toll tax of Rs. 40/- at Bandhwari Toll Plaza at Gurugram Faridabad road at 08.58.38. Whereas my car was parked at my house and my vehicle never crossed that toll plaza today or near past. Toll Plaza have deducted money of a vehicle which never crossed their toll plaza and was parked at house....

Fatehpur Rampur toll plaza is situated on Eastern Peripheral Expressway connecting Palwal, Haryana to Kondli, sonepat, Haryana at NH1. This toll plaza regularly deduct wrong amount from fastag. On 15th May 2025 I entered from Rampur Fatehpur and exit at Duhai toll, the amount should be deduct Rs. 80 but my fastag was debited with Rs. 195. Please take strict action against this plaza. My SUV number is UP16EF5470.

Dear Sir/Madam,

I am writing to bring to your attention a distressing incident that occurred at the Bhagan Toll Plaza, Sonipat (Haryana) on May 1, 2025, around 6:50 PM in Lane-1.

Our vehicle, which belongs to Kar Sewa Trust, was traveling with the saintly head of our Gurudwara Sahib. As per NHAI rules, such vehicles engaged in religious and charitable activities are exempt from toll payment. However, we were subjected to an unnecessarily long delay — over 15 minutes — in the queue, which violates the maximum permissible wait time at FASTag toll plazas.

What was more upsetting was the rude and uncooperative behavior of the toll staff. Despite respectfully explaining the nature of our travel and exemption status, the staff refused to listen and behaved in a disrespectful and hostile manner. One of the staff members even said, “We are orphans; we don’t believe in any trust, ” which was completely unprofessional and insensitive.

Looking forward to your prompt response and action.

SRIKAKULAM,
Date: 26.04.2025
From:
ASHOK KUMAR PRODHANO
AT/PO-SAHALAL PUTTUGA
VIA-KANCHILI SRIKAKULAM 532290

To
The Manager,
National Highway Authorities,
Delhi -

Respected Sir/Madam,

I, ASHOK KUMAR PRODHANO, working as SCHOOL ASSISTANY IN ZPHIGHSCHOOL M.SPALLI, Andhra Pradesh. I am a Physically Challenged person (“DIVYANG”) with percentage of 45% (polio left leg). In this connection Government of Andhra Pradesh Medical Board Three Men Committee has issued a Permanent Physical Medical Certificate (Sadaran certificate).

On 19.09.2025 I have purchased NEW EPIC SWIFT AMTz, vehicle number / RC NO: is AP40EX0209 and also I have exempted for the road tax while purchasing the car.

MY APPICATION FOR FASTTAG EXCEMPTION WITH NUMBER RO-VIJ=[protected] IS APPROVED BY RO -VIJ ON[protected] BUT STILL PENDING AT CO

Now I request your kind consideration please take necessary action and issue as early as possible my Free Fastag. Tollgate people are objecting to move the vehicle. But the SOP released 09.03.2021 exemption is available.

Application Status Report
APPICATION APPROVED BY RO BUT STILL PENDING AT CO WITH APPICATION NUMBERRO-VIJ=[protected]

Thanking you sir,
Yours faithfully,

(ASHOK KUMAR PRODHANO)

I took entry from Palwal Toll Plaza and took exit from Khalilpur Toll Plaza on 21/04/25 08:28 AM.
Vehicle No- 24BH8183M
Fastag- IDFC FIRST Bank- 3XXXD7E0

Authority deducted Rs. 240/- instead of Rs. 40/-.
Kindly refund my remaining amount.

Thanking You
Navneet Yadav
[protected]

Sir/Mam
Today, when i have passed (LDH TO PHILLAUR) Ladowal toll tax point at 1st time charged 220/- timing 3:18 pm and 2nd time same day at 3:51 pm charged 110/- which is not chargeable. so, pls. consider this amicably asap.

Thanks
Amanpreet singh
[protected]
vehicle no. PB 91 7608 (Honda amaze)

Vehicle No-MH12SL5208
date of implementation[protected], 16:40
date of transaction[protected], 14:46
transaction id -[protected]
Issuer Debit Transaction for toll fare Malegaon Toll Plaza
670.00
entry -jalna tollplaza
exit- malegaon tollplaza

total toll fare 225 but deducted 670 pls reverse 445. pls validate & process the same.

Date of the Incident = Feb 23, 2025 time 13:29
Car number : RJ19 CC 2636
this is on Sunday I have never ever my car on highway the car have not move from my parking.
then how can this people charges of ₹ 45 please find the below text toll now
quota
INR 45 toll paid from IDFC FIRST Bank Tag 3XXXDC60 for vehicle no. RJ19CC2636 at Dadiya Toll Plaza on 23/02/25 13:29. Avbl. Bal.: INR151.51.
unquote...

Each and every time there is huge delay at khed shivapur toll plaza pune satara road, maharashtra pune many a times 10 to 15 minutes and some times minimum 5 minutes

My last visit was on Jan 23rd at 5.40 pm towards satara (Destination Goa, parental Home) and we crossed at 5.45pm the Toll person and another vehicle was taking too much delay
if rules are only for vehicles then it is a wrong practice and as per NHAI if delay more than 3 minutes then refund should be done as per NHAI rules
Also it is requested to kindly do allow free pass if delay is more than 3 minues and this awareness should be given to all toll plaZas and especially to Khed Shivapur Toll palza pune satara road
our return on 26th was smooth and max 1 minutes we pass over

Once there was huge rush and it took 1.30 hrs to pass this plaza 3km line was there and it was publishd in news paper too

Dear sir,

This email is to draw your kind attention to this matter regarding illegitimate charge of toll tax.

I have been traveling from Faridabad Sector 2 to IMT Manesar via Mumbai expressway and National Peripheral expressway for the last one year and since then i am continuously facing this issue of being charged excess or wrong toll. I have been charged at those toll plazas also which I have never travelled...

Rs 75 paid at Sullurpet Plaza (NH-16)(GEO Coordinates 13.744936, 79.990993) for TN0* ** 4**1 on 14/01/25 15:55:46 Txn ID: PH[protected]. Airtel Payments Bank Bal. Rs 1021.88. For Emergency Call NHAI Helpline 1033.

Return also charged 75

Rs 75 paid at Sullurpet Plaza (NH-16)(GEO Coordinates 13.744936, 79.990993) for TN0* **4**1 on 14/01/25 22:02:35 Txn ID: PH[protected]. Airtel Payments Bank Bal. Rs 946.88. For Emergency Call NHAI Helpline 1033.

I am Sarath Annadurai. I was travelling from Cuddalore to Chennai on 30 December, 2024. I had enough fastag balance. At the Athur Toll Plaza, I was charged a penalty fare in cash for a low fastag balance. The toll plaza before and after this Athur Toll Plaza had no issues. In fact, my fastag balance at that time was 473 rupees, which is sufficient enough. If this specific toll plaza had issues, why should I pay extra? I had a crucial appointment that day, so I was unable to file a complaint. Kindly reimburse the money and offer compensation for the psychological suffering that was endured.

Respected sir
I Had Applied for exempted Fastag as DIVYANGJAN and my Application No is RO-MUM-[protected], on dated 11 Nov 2024, which is approved by RO Mumbai on dated 11 Nov 2024, but after that no action has been taken by the next concerned department till date.
You are requested to take necessary action as soon as possible.

Thanking you
Shahikant Patil

1. The on ramp as you enter the Nelamangala toll plaza on Bangalore Nelamangala (Bombay highway) is in EXTREMELY POOR condition. The surface is cut up with huge ruts in it, potential damage to vehicles.
2. It is so poorly maintained with GARBAGE strewn all over the sides of the road..FILTHY...
3. All along the highway there is garbage not picked up, never seen it being done and we use the highway almost everyday

I am a resident of Bangalore, I was starting from office to home at 3.00 PM on 11th December 2024 . In night I get a SMS as Toll deducted by K N Hundy toll Plaza with deduction of Rs 60/- from my car fast tag account.
This is the second time it is happening to me, two months back there were two deductions at late night from a Toll plaza near Bangalore.

Present incident : 11 Dec 2024 :time 15:32:37 as per the SMS .
Vehicle number KA05MX2629.

Looks this needs to be brought to public domain
Could you get this refunded. team.

Umashankar

I like to bring to your notice of the Excess amount charged in my FASTag
1. On 7th December 2024 I have used the Jawaharlal Nehru Outer Ring Road by entry from Gachibowli and exit at TSPA reference No. PH[protected] and was charged Rs. 70/- in place of Tariff chart charge of Rs. 20/-.
2. On 7th December 2024 I have used Jawaharlal Nehru Outer Ring Road by entry from Gachibowli and exit at TSPA reference No. PH[protected] and was charged Rs. 70/- in place of Tariff chart charge of Rs. 20/-

Please do the needful and return the excess amounts back to my FASTag linked account.

I am writing to bring to your attention a pressing concern regarding the safety of commuters and pedestrians at Palsana Chowkdi, Surat. As you may be aware, this intersection is a critical junction for traffic movement, particularly for heavy vehicles.

The issue arises during the evening hours, specifically between 6 pm and 7 pm, when a large number of workers from nearby industries commute back home. Unfortunately, this coincides with a significant volume of heavy truck traffic, which poses a substantial risk to the safety of both vehicles and pedestrians.

The existing road infrastructure at Palsana Chowkdi is inadequate to accommodate the simultaneous passage of two heavy trucks, leading to a high likelihood of accidents. The presence of pedestrians, cyclists, and other vulnerable road users further exacerbates the risk.

In light of these concerns, I respectfully request that NHAI consider implementing a temporary restriction on heavy vehicle movement at Palsana Chowkdi, Surat, between 6 pm and 7 pm. This would greatly alleviate the risk of accidents and ensure a safer commute for all road users.

I would appreciate it if you could look into this matter urgently and take necessary steps to address this critical safety concern.

Hi Team,
I am using car (ALTO) travelling aways.
While crossing toll, toll amount debit from fast tag amount immediately.
After one again debit big amount (190 and 195) in 2 toll always.

Toll Name: Paranur and Athur toll plaza

For Car toll plaza rate mention: 70 for both toll but taking 195 and 190.

Time and toll plaza debited
TRANSACTIONDATE PAYMENTTHROUGH TRANSACTIONTYPE VEHICLE_REG_NO TAGID AMOUNT
10/27/2024 11:09 Paranur : 25/10/2024 19:48:28 Debit TN88F7736 34161FA82033E8E402CBF800 195
10/27/2024 11:09 Athur : 25/10/2024 20:42:35 Debit TN88F7736 34161FA82033E8E402CBF800 190
9/22/2024 22:44 360049-Paranur Debit TN88F7736 34161FA82033E8E402CBF800 195
9/20/2024 16:51 360030-Athur Toll Plaza Debit TN88F7736 34161FA82033E8E402CBF800 190
9/20/2024 15:40 360049-Paranur Debit TN88F7736 34161FA82033E8E402CBF800 195

I raised compliant in equitas, they told to raise complete for toll plaza.

Each time i crossed these 2 tolls they tool 390 rs, kindly check and take action and return my money too

I have entered from the panchgaon toll toward the palwal but there is no entry barrier and no scanning for entry time, when i was exit at Khalipur toll, my toll fees deducted 235 which should deduct approx 65 rs only so please reverse the money which charsed more.

CAR Details RJ02CF8298
Date 24.10.2024
time - 07:10 AM

Dear Sir/Madam
This is to inform you that Toll amount on KMP Expressway was wrongly deducted from my Axis Bank Fasttag Car no HR36AJ2949.
Started Journey today morning i.e. 15/10/2024 from Manesar toll to Farukhnagar toll, deducted 35/- (correct amount) but when I started from Farukhnagar to Manesar amount of 175/- deducted instead of 15/-.
Please refund the wrongly deducted amount of 160/- as soon as possible.
Regards
Sumit Gupta
[protected]