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National Highways Authority of India [NHAI] Complaints & Reviews

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Last updated Feb 20, 2024
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National Highways Authority of India [NHAI] Phone Numbers

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+91 11 2509 3507
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G 5&6, Sector-10, Dwarka
New Delhi
New Delhi District
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India
110 075

National Highways Authority of India [NHAI] reviews & complaints page 2

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Dear Sir/madam,

I am a small transporter and utilise beawar pali nhai project highway. Normally my carriers are within permissible weight limits. However at times, few carriers are shown higher weights at toll booths, and since I know that my carriers are within limits, they utilise static weigh bridge where I get refund. Few observations that I have noted in levying overload charges I am sharing with you since illegal activities...
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pabbucpp
Jan 7, 2024
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NH is very damaged

National highway from Coimbatore and Salem is very damaged and there are lot of path holes and lot of patch work … user collection fee ins 120 rupees but this road has been like this for almost 3+ years...
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S
from Ghaziabad, Uttar Pradesh
Jan 3, 2024
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Inappropriate toll collection

Dear Sir,

Today (03rd Jan 2024), I went to Dehradun from Rishikesh and while going toll was deducted as usual but when I was returning, I was supposed to pay half of the toll as I was returning same day. But the people at the toll were very rude and told me that my fastag is not having enough balance. I thought it was my mistake and I asked them to take Rs 100 (Rs 50 toll + Rs 50 fine) but then there were so many around me...
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harshit2004@
from Aligarh, Uttar Pradesh
Jan 2, 2024
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Fake deduction of your toll plaza

Address:luharli, uttar pradesh

DATE:-06/12/23
without passing through toll plaza, your plaza deduct the amt of 140 from my tag which shows the irregularities in their work....
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Puthiabhishek
from Bhubaneswar, Odisha
Jan 1, 2024
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Misbehave by toll plaza staff

I was crossing from pipli Odisha toll plaza I had balance in my fastag account but toll staff refused to cross the barrier as they're physical scanning machine showed low balance and they shouted at us to move out of the line and started misbehaving with us even local police was involved....
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BalkrishnaBorbande
Dec 29, 2023
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Double deduction of Toll charges

Address:Wakad, Pune

During may travel on dated 11/6/2023 I paid Toll at Hiwargaon Pavasa Toll plaza . My vehicle number is MH14 JH4796 . I observed that the Toll was deducted twice from my Fastag account . I am attaching the image as a proof in the attachment . Please look into this as resolve asap....
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BalkrishnaBorbande
Dec 29, 2023
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Toll deducted twice for amount Rs 105/-

Address:Wakad, Pune

Dear Sir / Madam,

During my travel on dated 11/6/2023 I paid toll at Hiwargaon Pavasa Toll Plaza. When I checked my statement, I observed that the toll amount was deducted twice for the amount of Rs 105/- . I request you to refund the toll amount of Rs 105/- to my Fastag wallet asap.

Please refer the attached image towards the proof of double payment.

Thanks & Regards
Balkrishna Borbande...
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Hiteshagarwal
from Jalore, Rajasthan
Dec 28, 2023
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Extra toll amount deducted

Address:jalore

On dated[protected] i was travelling from jaipur to pali in my car RJ16CA5669 and on Datisa to Jaipur before the toll i recharged my fasttag with 500 rs and the before recharge the balance was 56 rs. The toll person said that the fast tag is not working so u have to pay 160 (80 rs toll and 80 rs penalty) i requested him to check properly but he refused to do so and charged 160/- rs, while he was making the slip, i showed him the message of...
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Pradeep Velmurugan
Dec 28, 2023
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Collected amount in cash saying my fastag is blacklisted

Address:Meenakshi nagar, villapuram, madurai

Dear sir

This is Pradeep Velmurugan from madurai.
I am using Ford ecosport vehicle TN64U8566.

For the above mentioned vehicle I am using fast tag from IDFC bank. I crossed kappalur toll plaza near Thirumangalam, madurai around 11:30 am in third lane. The toll women representative told me that my fast tag is blacklisted and I have to pay 200 ruppees to cross the toll. I enquired about the fast tag again...
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Shubham1302
from Shirpur-Warwade, Maharashtra
Dec 27, 2023
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Toll walo ka Baap Bina toll diya Ja raha hai

Address:RQM3+6Q6, Mumbai - Agra National Hwy, MIDC Avdhan, Dhule, Tikhi, Maharashtra 424006

1. Incident occur in dule, maharashtra, Avdhan Toll.
2. Commom public going toll booth line
But this toll walo ke bap ki toll walo nay get khol kay jane diya bina toll deeye....
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R
Rawat Meena
from Roorkee, Uttarakhand
Dec 25, 2023
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Unnecessary deduction

Address:Bhadrabaad Haridwar Uttarakhand

Dear Team Bhadrabaad toll plaza deducting toll tax without any vehicle movement because today on date 25/12/2023 at 15:42:48 deduct 95 rupees without any movement of my vehicle UK08X0448 from my fast tag Account HDFC Bank so please take action against my complaint and unnecessary recovery.
Regards
Meena Rawat
UK08X0448...
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At ghaggar toll plaza my toll was also deducted from fastag inr 115 and the barrier did not opened and i had to pay 230 inr amount.
This means something is not right with the people or the technology.
Please could you refund and make sure it is working fine.

I have enclosed picture of toll deducted from fastag and cash receipts paid by me at same time and date for vehicle number DL 10 CG 6944...
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Address:41 PUROHITO KA BAS PUNAYATA PALI, Punayata

I would like to bring to your attention an issue concerning the toll plazas on the Pali-Jodhpur highway (NH65). There are two toll plazas along this route, and I have observed that the distance between both toll plazas is stated to be 30 km.
The toll plaza on the Pali-Jodhpur highway (NH65) is first encountered at Pali Gumti, followed by the next toll plaza at Nimbali toll plaza.
I kindly request that the relevant authorities...
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Princelind
from Chennai, Tamil Nadu
Dec 22, 2023
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Exempted fastag Divyangjan approval

Hi,

I am physically challenged person and have applied exempted fast tag in Oct month. Ro has been approved and pending with CO approval for more than 2 months. Kindly approve....
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S
shahnawaz sheikh
Dec 22, 2023
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Super bad washrooms

Address:Sohna toll plaza

Washroom was very untidy and dirty water taps were broken there was no water facilities available at sohna toll plaza, please resolve it as soon as possible very much disappointed...
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Address:Derabassi Punjab

During my journey from Delhi to Chandigarh on December 15th, I stopped at the Derabassi (Punjab) toll plaza and used the restroom facilities. Unfortunately, I was disappointed to find the toilet in an unsatisfactory condition, with broken seats and a dirty wash basin. The overall hygiene was subpar, giving the impression that the facility had not been adequately cleaned for an extended period. It seems that the management of the toll plaza...
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Address:Attibele , Bangalore 562107

Hi I son of c narayanamma holding a property survey no 2/2, attibele, Bangalore 562107. Request for survey and show the extent of land taken for road in attibele office, then they called hanumantappa ([protected]) in electronic city office and told about the same on 14/12/23 and from then he kept telling lies and postponed from coming to place and when I called today he responds rude way stating I can’t come i[censored] want go and give complaint...
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Suraksha Rao
Dec 14, 2023
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Womens Toilet is unhygienic at Holegadde Toll Gate

Address:Toll gate womens toilet holegadde toll plaza

One of the worst maintained toilets used sanitary pads are stuck on doors no flush no water no door latch....
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Ananthanarayanan P V
Dec 14, 2023
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Toll charges charged at random

Address:14/10B, Lakshmi Nagar, 3rd Main Road, 3rd Stage, Chennai 600061

Dear Sir

I am using toll regularly at Kollapancheri and Palavedu

The charges are varying daily. They are charging Rs 23 for both up and down separately on some day. On some days, they charge Rs 23 and Rs 12.

My phone no is [protected]

Mail ID: is [protected]@yahoo.co.in...
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raj23an07
from Agra, Uttar Pradesh
Dec 13, 2023
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Car is 300 km away at Agra but Toll amount debited Rs 165 from Chhajarsi toll plaza

Dear concern,

My car number and model is DL-8C-AJ-0618 Maruti Alto800 CNG SIVERcolour.
A complain is raised with ICICFast tag with insident on dated 19th Nov 2023 @08:51:46 time toll amount Rs165 debited from my fast tag at Chhajarshi toll plaza towards Hapur road but the car was parked at 300 km away location at home location Agra.
I recieved the alert debit massage of debit card at 8:56 am .
Please check...
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