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National Highways Authority of India [NHAI] Complaints & Reviews

www.nhai.org
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Updated: Oct 22, 2025
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Bad 😕 It seems that National Highways Authority of India [NHAI] has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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National Highways Authority of India [NHAI] reviews & complaints page 2

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M
Mahadeep Singh Gohil
Sep 24, 2024
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Address: A 502, Shyam Stayus

I received a message today at 5:26 pm saying

INR 85 toll paid from IDFC FIRST Bank Tag 3XXX47A0 for vehicle no. GJ01RU1172 at Kobadi on 22/09/24 18:09. Avbl. Bal.: INR670.

I want to raise a concern that my vehicle was exempted when I traveled a day before yesterday but today they deducted the money and I am not even traveling when they charged.
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    P
    pravinbhoyar
    from Bengaluru, Karnataka
    Sep 10, 2024
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    NH 361 (Butibori-Tulzapur Highway) Near Wardha Naghthana Sqare street light

    NH 361 (Butibori-Tulzapur Highway) Near Wardha Naghthana Sqare
    1. street light
    2.damaged divider

    It is very necessary to resolve as during night it is not visible which clearly attracts the chances of accident...
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    R
    r_jerald
    from Chennai, Tamil Nadu
    Aug 28, 2024
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    I travelled from Bangalore to Chennai on 16th August 2024 via Hosur Road Toll plaza (P1) . They deducted amount more than what given in the chart.
    I raised a complaint through Bank Fast Tag

    NAVAYUGA BANGALOORU TOLLWAY
    ETC/[protected]/0010022408161702110287/TN22DM8681/116001/[protected]

    Hosur Road (P1) Toll
    ETC/[protected]/01000Z[protected]/TN22DM8681/556025/[protected]

    Kindly monitor this 2 Toll plaza and not sure how many of them noticed the deducted amount from Fast Tag.
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      B
      bshirish
      from Pune, Maharashtra
      Aug 20, 2024
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      National Highways Authority Of India [NHAI] — Wrong adjustment debit for my trip on 16/08/2024
      12:33:04
      B Shirish
      Address: Gayatri Towers, Hyderabad.

      I used my car TS 07 HK 1085 for Purandar trip from Pune on 16/08/2024
      12:33:04. As i am having fast tag no [protected] through Axis Bank.
      all toll charges are collected automatically.

      To my surprise, I received SMS that my tag account is debited for Rs 90/- being adjustment debit .
      I am enclosing the statement contents

      "16/08/2024, 12:33:04. [protected]
      Adjustment
      Chargeback Debit
      Adjustment for the Standard Toll Charge Transaction dated[protected], 09:57:50, with RRN [protected] [protected] 0.00 90.00 1, 060.00"

      Kindly look into the matter and rectify the same and credit the wrong amount in my tag account.

      My email ID: shirish.[protected]@gmail.com

      With Regards.

      B. Shirish
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        A
        ARZU KHAN
        Jul 30, 2024
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        Address: 210 A BLOCK THE HOMES AYODHYA BYPASS

        To grievance department,

        this is to bring your kind notice that yesterday i received a message from bhourasha toll to deduct toll tax of rupees seventy-seven which is a false
        yesterday or before for a week my vehicle was in my house in my parking kindly look into the matter and please cross-check the vehicle in double numbers and return my toll tax amount of seventy-seven rupees on a priority basis received the message mentioned below.

        Inr 77 toll paid from idfc first bank tag 3xxx7f20 for vehicle no. Mp04cx0570 at bhourasa toll plaza on 28/07/24 10:05. Avbl. Bal.: inr25.

        If you need any further queries regarding my vehicle please feel free to call my number or mail in below

        thanks
        sachin bedre
        mob - [protected], [protected]
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          S
          Sadhasiva Vardhi
          from Tirupati, Andhra Pradesh
          Jul 24, 2024
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          On 21st July I was traveling from Tirupati to Bangalore highway (NH140)
          There is a broken steel rod on one of the bridges in highway (Bahuda River Bridge), because of that my vehicle fuel tank gets damaged and when I contact Toll Plaza CRO team they said that they are not responsible for my vehicle damage.

          I request you to make the penalty for my vehicle and do the needful.

          Vehicle number is: KA03NQ3391
          contact number is [protected]
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            M
            Mundra075
            Jul 20, 2024
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            Approved from RO, pending for verification and approval at CO.Division

            Address: Vashi

            Approved from RO, pending for verification and approval at CO.Division.
            It’s being almost a month still not approved or I am not able to get the status of approval C.O department when fast tag is compulsory then it be a fast process RO-MUM[protected]...
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            S
            Sushan7_
            Jul 13, 2024
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            Dear Authorities,

            Highway No 348 which starts from. PALASPE PHATA Panvel is in worst condition potholes size has developed too large, large vehicle can fall on either side of road . Full road is in worst condition no light at night, no emergency service, no CCTV CAMERA.
            I tried to contact NHAI person associated, which office is located at T point on Highway No 348.but he refused to talk .
            Beside their office their is a large pothole, where motorized riding bikes can fall and cause serious injury.
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              A
              adeep598
              Jun 21, 2024
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              Address: Ghaziabad

              I received a message that my toll is deducted despite car being at home. I received the following message as sms

              Rs.55 toll debited for VRN-UP37Q3049 on[protected]:41:25 at Rasoolpur Sikrod DME. Bal:Rs.272. Click https://acl.cc/adyqG1vw for dispute - IDBI Bank

              Kindly check and resolve
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                P
                Parmod Kumar Tewatia
                Jun 4, 2024
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                Address: E 56 ground floor Ardee City

                I was travelling on Kundli Gaziyabad Palwal ( KGP ) express way on dated 26th May. I started my from Maujpur -Chaisha and then exit at Chhajunagar Palwal and then take KMP.
                There was a detection of Rs 265 where as in actual it should be Rs 30 only..
                My Vehical no is HR26DS5305.
                date of travelling - 26th May 2024.
                Dispute area- KMP and KGP.
                +2 photos
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                  P
                  parveen manhas
                  Jun 1, 2024
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                  Application regarding exempted Fastag pending for verification at CO Division NHAI

                  Address: H No 1225/12, Gali No. 2, Shanti Nagar, Kurukshetra Mob No. 9996005623

                  Respected sir
                  I Had Applied for exempted Fastag as DIVYANGJAN and my Application No is RO-CHA[protected], on dated 23 April 2023, which is approved by RO Chandigarh on dated 25 April 2023, but after that no action has been taken by the next concerned department till date.
                  You are requested to take necessary action as soon as possible.

                  Thanking you
                  Parveen Kumar
                  Mob- [protected]...
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                  J
                  jayantkadam
                  from Karad, Maharashtra
                  May 22, 2024
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                  Address: vaibhav colony karad

                  Dear sir, I am traveled through Pune banglor national highway NH48 dated[protected] from karad to kolhapur .in travel there is a Kini toll Plazza when i travels towards kolhapur Rs 70/- toll deducted. same date within two hours i am return towards karad actually as per your rules Rs 30/- toll amount should be deducted, but my fast tag Rs 70 deducted. So please refund my amount as early as possible.
                  Thank you
                  I attached proof .
                  +1 photos
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                    T
                    thilaksubramani
                    from Bengaluru, Karnataka
                    May 9, 2024
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                    Not able to deactivate and close 1st owner fastag. 1st owner of the car is not responding properly. so, i couldn't update the bank details and cancelled cheque to close the fastag. i am trying to get 1st owner details from april 22nd to till date. but proper response.

                    i need help to deactivate and close the fastag.

                    Please don't comment or respond saying that "there is no option other than providing 1st owner bank details".

                    i have reached out 1033 fastag customer service, but they are not giving any alternative solution
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                      B
                      Bharti281262
                      May 1, 2024
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                      Missed flight back to UK due to severe traffic congestion on NH48 on 29/02/2024. Claiming missed departure compensation but need an official Highways report confirming the traffic delays that day.
                      Have emailed NHAI.org and Mumbai Traffic Police (via Twitter too) several times explaining the circumstances of missed departure but no response thus far.
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                        S
                        sddasdasdas
                        Apr 30, 2024
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                        KA03MS3847

                        travelled through Devarapalli plaza on 24 April, even though there is balance in the linked fastag they have asked me to pay double the fee 310 and the balance got deducted too can you please help refunding the 310 amount
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                          unseenhimalayas
                          Apr 14, 2024
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                          Yesterday I crossed moura toll on himachal entrance and my fasttag was deducted twice for 150 plus 150 that is 300 rs. Where as it shud be just 150 for one time.
                          Madam/Dear Sir, SBI FASTag Acc ending with 677E0 VRN: HP34C9109 debited Rs.150 Toll Charges at Moura Fee Plaza on 13-Apr-2024 07:07:29 PM Bal Rs.275

                          Madam/Dear Sir, SBI FASTag Acc ending with 677E0 VRN: HP34C9109 debited Rs.150 Toll Charges at Moura Fee Plaza on 13-Apr-2024 04:59:30 PM Bal Rs.425

                          It was done in matter of two minutes but the message of deduction came later

                          Plz correct the error
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                            K
                            kkt11
                            Apr 4, 2024
                            Apr 4, 2024
                            This thread was updated on Apr 4, 2024
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                            excess amount of toll tax charged at khalilpur toll plaza on delhi - mumbai expressway

                            Address: Khalilpur Fee Plaza toll plaza, Haryana
                            Website: NHAI

                            I crossed Khalilpur Toll plaza on Delhi - Mumbai Expressway on 31.03.2024 at 14.47.05 pm and wrongly deducted Rs. 325 from my Fastag linked to my car DL12CB0715 against actual tall charges of Rs. 90. The excess of Rs. 235 was charged from my Fastag.

                            Please arrange to refund the excess charged amount in my Fastag account account number 34555730.

                            The details of the charged amount from bank is given below:
                            "Your...
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                            D
                            [email protected]
                            Apr 3, 2024
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                            Address: Bhamb Raja Toll Plaza, Yavatmal, Nagpur

                            Workers at Bhamb Raja Toll Plaza are misbehaving with the peoples that are crossing from Toll. The problem came from the fact that cross bar at the toll fall on the four wheeler. We asked them that the cross bar also falled previously on the our vehicle and the same problem was happening many times. But on the fact they started bullying and running over us by the thinking of beating us. They came over the mob, which will be reflected in the video. They were not listening over the complaint of going to Police station. They tried to hit our vehicle too. That has become threaten to our lives. Same you can view in your video. Some taken videos we are uploading herewith. We request you to take action as early as possible otherwise something weird will happen there.
                            +2 videos
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                              V
                              vajjiraas
                              from chennai, Tamil Nadu
                              Apr 2, 2024
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                              Sir,
                              Street light at stretch's from Maduravoyal fly over to Nolmbur, Decathlon sports india, Chennai are not working/burning from its installation. It is more dangerous at night to the road users.
                              Kindly attend the same please.
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                                S
                                sanjay383
                                Mar 29, 2024
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                                Address: Sanjay Agrawal, Sunday Market, Raigarh - 496001

                                Yesterday i was travelling with my car No. CG13X9072. When i was entering i have to pay Rs. 70/- . But when i back it should be paid Rs. 35/-. Where as i have the balance in my account. But at the toll gate they (toll gate staff) forced me to paid in cash. As per them if you required Receipt, you have to paid Rs. 140/- otherwise you have to paid Rs. 70/-. What is the law behind it i can't understand.

                                Is such type of misuse/Arbitrary will continues by the staffs, then thousands of people will suffer with this willfulness.
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