National Highways Authority of India [NHAI] Complaints & Reviews

Our vehicle KA02AA1051 was held at Devanhalli toll plaza at Hyderabad-Bangalore section on 03.02.2024 at 12.03.51 hrs. Our fastag has a balance of Rs.600/- in vehicle card and Rs.5000/- in CUG account also. and we have shared the screen shot also to the person incharge. The person incharge misbehaved very rudely and refused to entertain any complaint and shouted badly. finally we have to pay Rs.170/- as cash payment the receipt of the same...

I was going to Narnaul civil hospital with my grand mother by my own car. The toll manager denied my entry after seen my defence I’d card along with movement order cum leave certificate. This happened at toll plaza buchawas national highway 152 D (toll plaza number is 13) approx at 1045 hrs on 01 Feb 2024....

I crossed Kherki Daula Toll Plaza on Delhi Jaipur Highway NH-48 near manser on 25-Jan-2024 at 8:06:09 AM. Car number DL 14CE3717 I have a FASTAG placed, but toll person deducted 80 as Fine for Non Fast Tag. Instead on actual toll cost which is 80 rs and 80 rs was also deducted from my FASTTAG as well....

The traffic at Navayuga Devanahalli Tollway PVT LTD toll plaza has long waiting time consistently, and I would like to raise a formal complaint against them as they are failing to manage the traffic efficiently....

Im a person with benchmark disability as described by right of pwbd act 2016. Ive applied for exempted fastag on https://exemptedfastag.nhai.org on August of 2023. Application number: RO-CHE-[protected]

My application has been pending ever since August. I've attached all the necessary documents to the website as well as got them checked with the NHAI RO personnel.

I've been waiting and waiting, yet there seems...

Sir,
NH road strech from Perambalur to Villupuram ( Tamilnadu) are poorly maintained, and in pathetic condition, road are spotted with potholes with deep as 15cm.Its unsafe to drive in a such a roadway as it lead to accident and cause damge to vehicles.Take action immediately and also stop collecting toll....

Sir,

I, Navnit Kumar, Tekra kalan, dumariya, gaya bihar 824221, [protected], [protected]@gmail.com, am filing this complaint against the toll plaza.

My car number is BR2N5323 and it has a FASTag installed. I was traveling from my home- Tekra kalan, dumariya, gaya bihar 824221 on January 14, 2024. On the way, I had to pass through the toll plaza at [Sasaram Toll Plaza, Sheosagar, Rohtas District, Bihar, 821113....

Hello we were stuck in traffic in this week twice a time...if they charge lots of toll tax then why this happened.due to some reparing work on bridge this was happened...kindly return my toll tax charge....

Respected Sir/Madam,

I am writing to express my dissatisfaction and concern about the construction of a truck lay bye at a wrong place in a high slope area (design chainage(KM): 113+400) on the NH-365B near Musthyal, Cherial, Telangana. This truck lay bye is causing a lot of inconvenience and safety issues for the road users, especially the light vehicles and two-wheelers.

The truck lay bye is constructed on...

Please note that we are using National Express No.1 highway for Ahmedabad - Vadodora commute, mainly 4 times in a week through Vehicle no GJ01WK9658.

Unfortunately, Since April 2023 Full amount charged, debited for Return journey instead of half charges. full toll tax charged, while returning within 24 hrs from the same route.

I.e We travelled Vadodara - Ahmedabad on 5th April 2023 at 18.3 hrs from Vadodara...

Unethical Behavior and extra double payment taken in cash

Fast TAG was available in CAR but still person available at counter ask to pay cash or return the vehicle.

I show him that while crossing 4th Jan, 2024 same toll TAG was working and even 6th Jan, 2024 was travelling from Nathdwara Rajasthan to Ahmedabad and all location TAG was working and amount was debited from my TAG With vehicle Number- UP78BP2438....

Dear Sir/madam,

I am a small transporter and utilise beawar pali nhai project highway. Normally my carriers are within permissible weight limits. However at times, few carriers are shown higher weights at toll booths, and since I know that my carriers are within limits, they utilise static weigh bridge where I get refund. Few observations that I have noted in levying overload charges I am sharing with you since illegal activities...

National highway from Coimbatore and Salem is very damaged and there are lot of path holes and lot of patch work … user collection fee ins 120 rupees but this road has been like this for almost 3+ years...

Dear Sir,

Today (03rd Jan 2024), I went to Dehradun from Rishikesh and while going toll was deducted as usual but when I was returning, I was supposed to pay half of the toll as I was returning same day. But the people at the toll were very rude and told me that my fastag is not having enough balance. I thought it was my mistake and I asked them to take Rs 100 (Rs 50 toll + Rs 50 fine) but then there were so many around me...

DATE:-06/12/23
without passing through toll plaza, your plaza deduct the amt of 140 from my tag which shows the irregularities in their work....

I was crossing from pipli Odisha toll plaza I had balance in my fastag account but toll staff refused to cross the barrier as they're physical scanning machine showed low balance and they shouted at us to move out of the line and started misbehaving with us even local police was involved....

During may travel on dated 11/6/2023 I paid Toll at Hiwargaon Pavasa Toll plaza . My vehicle number is MH14 JH4796 . I observed that the Toll was deducted twice from my Fastag account . I am attaching the image as a proof in the attachment . Please look into this as resolve asap....

Dear Sir / Madam,

During my travel on dated 11/6/2023 I paid toll at Hiwargaon Pavasa Toll Plaza. When I checked my statement, I observed that the toll amount was deducted twice for the amount of Rs 105/- . I request you to refund the toll amount of Rs 105/- to my Fastag wallet asap.

Please refer the attached image towards the proof of double payment.

Thanks & Regards
Balkrishna Borbande...

On dated[protected] i was travelling from jaipur to pali in my car RJ16CA5669 and on Datisa to Jaipur before the toll i recharged my fasttag with 500 rs and the before recharge the balance was 56 rs. The toll person said that the fast tag is not working so u have to pay 160 (80 rs toll and 80 rs penalty) i requested him to check properly but he refused to do so and charged 160/- rs, while he was making the slip, i showed him the message of...

Dear sir

This is Pradeep Velmurugan from madurai.
I am using Ford ecosport vehicle TN64U8566.

For the above mentioned vehicle I am using fast tag from IDFC bank. I crossed kappalur toll plaza near Thirumangalam, madurai around 11:30 am in third lane. The toll women representative told me that my fast tag is blacklisted and I have to pay 200 ruppees to cross the toll. I enquired about the fast tag again...