National Highways Authority of India [NHAI]
National Highways Authority of India
Customer satisfaction rating: 3%
Submit a Complaint
5357
COMPLAINTS
ADVERTISEMENT

National Highways Authority of India [NHAI] Customer Care

Website:
Facebook
Address
G 5&6, Sector-10, Dwarka
New Delhi
New Delhi District
Delhi
India - 110 075

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
2668
down
809

Fax:
Fax:
+91 11 2509 3507  
+91 11 2509 3514  

Submit a Complaint
Customer satisfaction rating
Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
Read more
3%
Complaints
5357
Pending
0
Resolved
139
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

National Highways Authority of India [NHAI] Complaints & Reviews

Sort by:
Report
Copy

Sir my vhiecal rj28ga3944 cross simliya toll dated 6/7/21 toll payment debit fasteg a/c but toll staff recived cash simliya toll recived dibble toll please return my extra payment
Add a comment
Helpful
Share

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    Report
    Copy

    Working staff on Nashik ghoti NH3 toll naka are very inappropriate and disrespectful. Their behavior were like thugs. I request you to kindly do the needful.

    Thanks and regards
    Pritam kap
    Add a comment
    Helpful
    Share

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code
      Report
      Copy

      I have been charged full toll for return journey instead of total 160 rupees, please check below two messages and refund my amount of 80 rupees as incorrect charged.
      Firs msg.
      INR 115 toll debited from Tag 3XXX7160 for vehicle no. AP39L4955 AT Amakthadu Toll Plaza on 09/07/21 00:32. Avbl Bal INR335.52. IDFC FIRST Bank
      Second msg.
      INR 115 toll debited from Tag 3XXX7160 for vehicle no. AP39L4955 AT on 09/07/21 04:08. Avbl Bal INR220.52. IDFC FIRST Bank
      Add a comment
      Helpful
      Share

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code
        Report
        Copy

        Hi Team,
        I just now got a message that 20 rupees have been deducted @Chokkenahalli Toll Plaza yesterday 07-Jul-2021 09:55:15 AM. But the car is @ my home for 2 days.
        CAR Number: KA51ML8141

        Below is the message:
        "
        Rs 20.00 deducted for Toll Charges at Chokkenahalli toll plaza (KA51ML8141), txn ID 721625746720714751559P on 07-Jul-2021 09:55:15 AM. FASTag balance Rs.290.00 -IHMCL
        "
        Add a comment
        Helpful
        Share

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          code
          Report
          Copy

          Dear team
          I am a army person and i am going from one place to other. In my way there were approx 10 toll boots. And non of them had taken toll free except Mohtara Toll Plaza. Why they are double standards. is they have any attoritiy
          to take toll fer from army person.
          Thank you
          Add a comment
          Helpful +2
          Share

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            code
            Report
            Copy

            This is a humble request to you Sir, to provide a service road on the "JAMSHEDPUR To RANCHI ROAD".please, kindly make a service road on the same path because it is difficult to travel for the passer-by also there is no means of earning for common man residing in the near by area. Since if there is no service Road provided to the villagers they would not be able to reap the benefits of ambulance facility . To avoid this problem in the near future. Kindly please take the necessary action.
            Hoping a positive response from your end .

            Thankyou!!!
            Provide service road
            1 Comment
            Helpful +4
            Share

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
              code
              Respected Sir,
              This is the photograph of the uncovered drainage system in NH 43 near Gyananda tutorial main road Satapata...
              Helpful +2
              Share
              Report
              Copy

              Dear sir,
              At tundla toll despite of having more functional gate they kept 2 gate closed and kept us waiting for 15 mins totally unnecessarily and when we asked them for complaint book they just ignored us and moved on. I am a citizen of india and I pay these taxes so I am totally aware of my rights.
              Please take actions against this.
              Add a comment
              Helpful
              Share

              Post your Comment

                I want to submit Complaint Positive Review Neutral Comment
                code
                Report
                Copy

                I have been charged today at khed shivapur till plaza illegally. As per government rule, exemption is allowed for vehicles registration at pune RTO. My vehicle number is MH12SL9593. When enquired at toll plaza the manager was rude and used abused language to me and threaten for the life. Pls help me raise this issue and punish the toll vendor and help me to get ammount refund.

                Below is the message received:

                Your FASTag A/c has been debited with INR 100 for transaction, Vehicle no. MH12SL9593 at Toll Khed-Shivapur Toll Plaza on[protected]T09:17:36. Balance is INR 469.5. Call [protected] for any dispute - Axis Bank
                Add a comment
                Helpful +1
                Share

                Post your Comment

                  I want to submit Complaint Positive Review Neutral Comment
                  code
                  Report
                  Copy

                  Sardewadi plaza toll on Solapur Pune Highway. On dt 7.7.21 while going to pune the vehicle ahed us was problem in scanning the fast tag. About 20 minutes taken, after words he diverted the traffic in other lane. We have lost the valuable time and loss of diesel while standing and diverting to other lane, which lost the motive of fast tag
                  Add a comment
                  Helpful
                  Share

                  Post your Comment

                    I want to submit Complaint Positive Review Neutral Comment
                    code
                    Report
                    Copy

                    Paraghat Toll Plaza Chhattisgarh Me Meri Car Jo Mai Own Drive Karta Hu Bilaspur & Raipur Mera Jana Hua.. Paraghat Toll Plaza Ke Counter Persons Ka Behaviour Bahut Hi Ganda & Ladaku Tha.. Meri Car Ko Aage Karo Piche Karo Than Card Read Nahi Ho Raha Cash Do.. Aur Kabhi Dusri Samne Ki Car Jisme Fastag Nahi Tha Usko Rok Ke Cash Le Rahe Fir Baat Behes Kar Rahe Meri Car 3-5 minutes khadi Rahi Jab Toll Counter Walo Se Kehne Par Ki NHAI Ka Rule Hai 10 Seconds Se Jyada Nahi Rok Sakte Otherwise Toll Free Hona Hai To Counter Person Ne Behes Ki… So Mujhe Ye Bata Dijiye Plz Ye Mere Sath 2-3 Times Ho Gaya Mai Kya Yahi Issues Hamesha Face Karu…
                    Ye Ek Din Toll Kata Wo Bhi 3-4 Times Car Aage Karo Car Piche Karo… Baki 3 Days Counter Persons Aur Counter Ke Bahar Jo Gunde Baitha Ke Rakhe Hote Hai Unse Bewajah Vivad… Aap Hamara Jitna Toll Lena Hai Lijiye Issue Nahi Hame Par Agar Hum Mirror Open Kare Counter Persons Hamse Bewajah Baat Kare Cash Ki Demand Kare Aur Unki Wajah Se Hame Covid 19 Ke infections Hue To Jimmedar Kyon Hai… Fastag Read Karana Hamari Jimmedari Hai Kya… 10 Sec Se Jyada 2-3 Mins Wait Kar Ke Bhi Toll Kaat Rahe Go Apne Sare Rules Un Counter Wale Gundo Ko Hi De Dijiye NHAI Ke Rules Sirf Hum Mane Apke Workers Nahi

                    1 Comment
                    Helpful +3
                    Share

                    Post your Comment

                      I want to submit Complaint Positive Review Neutral Comment
                      code
                      Respected sir/Madam,

                      I am Mukesh Kumar From Delhi, India
                      I have a tour with my 2 Car and when I was...
                      Helpful +2
                      Share
                      Report
                      Copy

                      Hi Sir/Madam.

                      I am Milind Mane. I travelled to Sangli-Kolhapur-Sangli in Maharashtra on 4th July 2021.
                      While going from Sangli to Kolhapur on Kini Toll Plaza. Tollbooth Charged me 80 Rs toll at 12.02 PM.

                      On the same day I returned from Kolhapur to Sangli at 3.58 PM. But still the tollbooth charged me 80 Rs, though I returned within 24Hrs.

                      I have already registered a complaint on NHAI. Complaint No is - 3985501.

                      I have attached a transaction detail document.

                      Please do the needful as soon as possible.

                      Please refund my money as per return journey within the 24Hrs policy of Toll Plaza.
                      Add a comment
                      Helpful
                      Share

                      Post your Comment

                        I want to submit Complaint Positive Review Neutral Comment
                        code
                        Alongside NH16, the highway authorities constructed a drainage of poor quality and it is not at all serving the purpose even...
                        Helpful
                        Share
                        Report
                        Copy

                        Dear Sir,
                        Rs.70 were deducted from my fasttag account on 23-Jun-2021 at 16:34:17 as Toll Charges at Choundha Plaza with trip numer[protected]. My vehicle no is MP07CE-3922 and the model no is Datsun RediGo.
                        The vehicle was at my home on that day, so it is not possible to deduct the charges, so I request you to refund my money.
                        I have also reported to my FastTag provider, i.e., ICICI Bank on same day, but nothing happens till date. So, it is again requested to solve my problem as soon as possible.
                        I also request you to provide the Camera Recording of above mentioned date and time with the vehicle for which this amount is deducted, if you are unable to solve the issue.
                        My contact no is [protected].
                        Add a comment
                        Helpful
                        Share

                        Post your Comment

                          I want to submit Complaint Positive Review Neutral Comment
                          code
                          Sir,
                          I have been charged 95 from fast tag
                          as below - Paid Rs 95.0 toll for UK07AP1624 at Sivaya on 06 Jul 2021,...
                          Helpful
                          Share
                          Report
                          Copy

                          On KMP highway, there is no arrangement for fastag payment. Everyone has to pay by cash. If your system not developed yet why did you sold fastag to everyone.
                          Add a comment
                          Helpful
                          Share

                          Post your Comment

                            I want to submit Complaint Positive Review Neutral Comment
                            code
                            Vehicle No. WB02AK9662
                            Registered Mobile : [protected]
                            Complaint:
                            Date of incidence : 04/07/2021
                            Time...
                            Helpful
                            Share
                            My vehicle No KL-07-CB-2521 has SBI fasttag. It was informed that the fastag was blacklisted for being non KYC compliant....
                            Helpful
                            Share
                            ADVERTISEMENT