National Highways Authority of India [NHAI]
National Highways Authority of India
Customer satisfaction rating: 3%
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6015
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National Highways Authority of India [NHAI] Customer Care

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Address
G 5&6, Sector-10, Dwarka
New Delhi
New Delhi District
Delhi
India - 110 075

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
2772
down
836

Fax:
Fax:
+91 11 2509 3507  
+91 11 2509 3514  

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Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
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3%
Complaints
6015
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0
Resolved
164
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

National Highways Authority of India [NHAI] Complaints & Reviews

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Extremely bad road connecting from Panagarh to Burdwan. Too many pot holes and too many patch works which makes the journey unbearable. It has been many days without any repair job. From Pursa to Burdwan the trip becomes unbearable. Kindly do repair the road. The patch works are so badly done that they give a jumpy ride. It is damaging the vehicle, damaging the comfort and paying the toll has become loss of money project
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    I was travelling on return journey from ashram to faridabad on 9.10.2021 and around 9.20 am i crossed booth number 16 at the...
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    Rajahmundry godavari bridge limited
    Kovvur toll plaza

    The above mentioned toll plaza doesn't accept fastag. As per government rules every toll plaza in all over india should accept fastag but this above toll plaza denying to accept fastag
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      We went to jaleswar to Bhubaneswar last month by car.The condition of the road is worst even after we had to pay tolls approx 800.I Just want to ask that why should we pay toll for the such pathetic road conditions.I think it's a cheating to us ...aam janta
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        Malegaon Dhule NH3 stretch between zodge n Dhule has too many potholes ..the road was constructed just 4 months ago...
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          Sir
          I was travelling from agra to mathura & i had my fast tag charged too, but i dn't how come it dosen't work on the toll plaza . That guy abused me & my family try to harras us & my sister & no one should up nor the toll plaza manager & nor the police. Plzz help me he was standing at toll both no-13 & didn't told us his name
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            On the morning of 7th October’21, we crossed the Tatiyawas toll plaza by my car no. is RJ14 CU 4756 . I use fastag and the...
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            This is to inform that in NH 66 aroor Edapally at nettoor one small shop is there at road side.because of that so many accidents...
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            Yesterday, i.e. 6/10/2021, I was travelling through Dhaneshwar Toll plaza, Rajasthan, Pin Code: 323302
            At toll plaza, atleast 6-7 vehicles were standing in queue inspite of having Fast Tag. We had to stand for around 5 minute in queue. Also the toll plaza was having 4 booths for collection, of which only two booths were functional.
            I had to wait both the times during my to and fro journey.
            I request you to please refund my toll amount.
            I am attaching photo for your reference, in which you can easily see the queue.
            My CAR registration number: RJ09CC2697

            Regards
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              On dated 25 August 2021, my car has been charged Rs 140/- as toll on kamptee kanhan toll plaza. As per my information it is...
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              Road tower is not repaired from 6 months in the NH44 krishnagiri district shoolagiri taluk kamandoddi village so so many accident have been done so we are complaining you sir
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                I'm traveling to Chandrapur (MH) from Kelapur Toll plaza on 5 Oct for return journey within 24 Hrs collected 90.00 Rs charges each time, while other toll plaza collected 50% charges for return journey. I'm using only 20 km road from Kelapur to Chandrapur via Karanji for that 90.00 RS charges are too much and 20 km road is very bad in condition.
                So please resolve the issue as early as possible for all our traveller in India.
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                  On 5th Oct 2021 at 9.47:46 PM I entered BANSKOPA TOLL PLAZA & was was stopped for having no balance in fastag, whereas fact remains emergency balance of Rs. 150/- was there to cover charge of Rs 35/- . On that plea the person concern forced me to pay Rs. 150/- to cross the barrier. I had to budge down at that moment to avoid any embarassing position. To utter surprise the Rs. 35/- also got debited from my fastag at the same time as per recieved later on. Perhaps this is the unique way to extract money from car owners particularly traveling with family. My car no WB38AV9533.
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                    Hello,
                    This is to inform, unauthorize deduct from my fastag as vehicle and nither the route was taken today.
                    I received a mess on 17:04 deducted amount RS 30.00 INR at choratha Toll Plaza tax ID[protected]ap on 04-oct-2021

                    Kindly explain the given scenario and refund the amount.
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                      I'm living in suru village wai satara 415517
                      There is illegal construction in my village on NH4 on side of road please...
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                      There are many holes in NH52 between kota and bundi. One of these holes gave me a lot of loss. My car fell down in hole and...
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                      Navnirmit hotel swami dwara nh 19 ki bhumi par abhed shochalay ka nirman kar raha hai
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